OTOCITY

⭐️⭐️⭐️⭐️⭐️

The dealer was Professional and gave me the information. I needed about the vehicle.

Professional courteous polite respectful knowledgeable service!!!!

Great response time

Easy and fast deal. They took care of the promised changes

Great service

Fer and correct, good communication, We established date for car test and to finish this dill

Don’t waste your time the price listed is not the actual price they wanted 1500$ just on dealership fees for a 4000$ dollar car

Good service

Honest and down to earth. I didn’t purchase the vehicle because I wasn’t ready to but they didn’t pressure me or waste my time while I was there.

It was fast and informative

with a very warm welcome and exemplary professionalism we met damirian and david who were very supportive and offered us very good cars very happy with their work

They responded quickly

Ameer, was very nice and helpful.

Was horrible experience , and no one came out to inquire if we needed help with car. Was not helpful when I called to inquire about car. I drove two hours to see car.

The dealer fees was outrageously high, manipulated the loan option to make it impossible to secure, and they desperately want cash payment. Awesome field workers, good representatives, but there are hidden fees by the dealer which makes it difficult to purchase.

Very good dealer if you get a car get the warranty with it it's not that much good truck five ⭐⭐⭐⭐⭐

Pete at OtoCity has been very responsive and helpful throughout the entire process. I would definitely recommend, and would not hesitate to purchase from them again.

They make misleading advertising since on the page they have the price of 7,971.00 but when you go to the dealer they charge you absurd charges and raise the price to 12,470.00. The truth is that for me he is not a reliable dealer.

No one walked up to me to ask if I need help I had an appointment to see this van and when I got there it wasn’t even ready to be test driven or looked at the person at the front desk said it was next door at the mechanic shop walked away saying I’ll be in the office never got a call back or a follow up

Responsive. I thought v the price listed was the actual price , surprised there were additional fees. Overall, a fair price for the car.

They keep sending me a flurry of emails once in a blue moon, however, nothing relative to my initial inquiry.

Only contact was reply it was available and when do I want to come in. Then when I reply and ask a question I got nothing shame

They are very kind and try to do best what can they do.

Great service!

Amazing opportunity I see on the car I show but unfortunately the car go away when I was asking for it I really miss that amazing opportunity and they are there for costumers

Had a good experience working with this dealership. Omar was really helpful & honest and answered my millions of questions to find the right car

Waste of time and money going to see this car. Description of vehicle (Acura MDX) left out oil leak and a light on the control panel.

Supper Great

Customer service was awesome

The best

Good communication with the staff, very helpful!

Very responsive and honest !

Horrible experience!!! I inquired about a 2010 Nissan Altima on a Monday. Winnert from the dealership texted me that same Monday advising that the car was still available and when would I like to come and look at it. I told him that Saturday. He kept in touch with me all week through text messages. Friday, I read the reviews for this "dealership" and they were not impressive. I called Winnert Saturday morning to see if the vehicle was still there and was told "yes, but it needs a transmission". When I questioned him about why he didn't mention anything to me during the past week, since we had been in touch since Monday, he said "oh, I've been busy" and hung up the phone on me!! Horrendous!!! Beware of this so-called dealership!

Good experience. Quick, efficient and friendly group of gentlemen working the office.

If I could give this guy negative 50 stars I would. The pictures of the car that were posted showed some slight cosmetic damage on one of the seats, but nothing else. We told him we were driving over an hour each way and he encouraged us to come in. My husband went all the way there and every seat in the car was not only cosmetically damaged but also functionally destroyed except for one. Engine lights were on on the dashboard, a tire was flat and the engine was super loud (indicating big problems). By the time my husband got back from test driving it out of curiosity, Pete wasn’t even there anymore. He had left. An entire day wasted for no reason.

Great experience Fred was great to work with and made the process very easy and smooth. I highly recommend this dealership!!

Very nice but the sale’s person was sick. He was coughing and sneezing everywhere. I went home without a car but with a cold.

Would not provide any requested information beyond what was in their ad. Just wanted to know when the could get me in the showroom. Did not answer any of the questions asked.

Good conversation with the representative. All my questions were answered in a friendly but professional manner.

Great conversation

Wish I could give negative stars We emailed some then I called them They assured me the chevy equinox was perfect no problems at all come and see it So Mon I call and said I'll be there Tuesday and that I will call them when I leave and that it takes me a little over 2 hrs to get there. I pick up my family travel the 2+hrs and I greeted with" the car isn't here but it's on it's way go eat something and come back should be here in 30 minutes"We leave to find where to drop the rental off at and come back and still waited We has to wait 2 hours for the car to get there Then I see all the problems Low tire pressure leaking antifreeze somewhere all four light lenses are cracked missing pieces on the interior head light and turn signal are out We never even took it for a test drive Then we sit down and talk numbers. The advertised price was $12,97 they try to sell it to me for $14,500 if I fix it myself $14,800 if they fix it said it would be done by Friday they will call me never called.

Wonderful

Pete is great. You can take enough time to investigate your cars

Always in touch to give information there are perfect.

First impression, their response times were slower than most, and the staff with whom I did have contact were not the clearest communicators. However, the lack of stellar communication alone doesn't earn them a one star review. After multiple attempts from me trying to get more information, I finally felt comfortable enough to get a pre- purchase inspection. Now, credit where credit is due, they were willing to work with me to get the car to a independent mechanic for inspection. However, it was only after I had paid for the inspection, and was ready to move forward with the purchase, that they informed me of the additional $1,835.00 in dealer "fees". One could argue I should have secured the final price before getting the inspection. Maybe so, but I think it demonstrates a significant lack of integrity for the dealer to let the customer invest monetarily without disclosing that the final cost will be 30% higher than advertised. I felt lied to. So, not a good experience.

I have no issue with the dealer

I have a love hate for this dealership. I love the Audi but can’t afford it. I saw a explorer that fit within my budget. The truck was on the site for a while. When I asked to come and see it, I was told it’s in the shop. I strongly didn’t believe that. The front desk service was good. I can’t say about the car cause I never saw it.

Great so far

responded promptly

Very polite and courteous with insightful response

Great Experience with the Salesman, appreciated my time their and would come back for their inventory in stock!

Great experience and great staff

Pete was very helpful

Winner was a very polite and helpful sells man for me and gave me a fair deal on my trade in paper work was fast and most of all I'm very happy with my purchase yes I will recommend this car dealer thanks again Winner

Thank you for a great service.

The staff there was very helpful. Winnert was very helpful and even put the bow on when the car was purchased.

Nice Cars contacted in a timely manner

The dealer did contact me. Unfortunately I could not get to them in time.The car got sold before I could get to it.

Good people, instantly contact. Good service.

very goid

Started car and valves rattled for 10 seconds on startup. Engine compartment cleaned but oil leaking. For interior looks and mileage on car they don’t correspond with each other. Won’t be surprised if car was in flood

Scheduled me for an appointment and the car that I went to see wasn’t even there

Very professional and helpful

2017 Santa Fe Sport Ultimate, 104k miles, $15,971. I test drove it and I loved it. BUT during the test drive, my bank called to notify they would only approved $14,000 due to the mileage and being out of warranty. I told the sales person, Pete, and then he's like "Sure, we can work with that, it's not far off." Which was great, I was thinking [Finally a nice good sales person] but then, "So just take the $14,000 from the bank and then you just have to put $3,500 down" was said... Well fees on $14,000 is $1,120, so, $2,380(and because I'm in New York, they couldn't calculate the taxes in) in fees sounded a little high. Especially considering I bought a new 2020 Sonata from a dealer in NY last year and paid less in fees, and previously a $19k car last year and still had less fees. Would not recommend.

We went to see and test drive the vehicle but decided on something else. They were very helpful and professional.

My experience with this dealer was great Pete and Omar are really cool guys, i end up buying a 2015 Odyssey. Pete went threw the whole car with explaining a small issue related to a minor accident which it was really not a big deal that along makes me trust them for a future purchase. I ask Pete of a few things that i needed addressed with the vehicle and he immediately said no worries ill take care of it. These guys are great and have decent prices on vehicles. Im glad everything worked out with the vehicle. Highly recommend this dealer also prices are very competitive.

The sales man we’re great..We all know how it is when you are going car shopping looking for that special type of ride that’s clean, low mileage, and a Negotiable price.. this place as of now has it all.. Overall experience was great I recommend all my family and friends to go see them...

Good communication

Pete was very dismissive and rude, looked at me like I’m stupid, the picture of the car looks good but in person it’s not the same, There were rust marks on the car, the paint on the roof and the passenger side doors were fading and when I pointed out that to him he said “if you think we are going to negotiate it’s not going to happen” just a horrible experience. I would not recommend anyone to go there. Don’t waste your time.. HORRIBLE!!!!

Did not pursue, dealer contacted me in timely fashion

They were very receptive. The car was just not for me.

The dealer was pleasant to speak with but unfortunately the vehicle I wanted was already purchased.

Brief encounter with Pete but was not impressed with the car as the rear plate location light was falling off and they took no time to have it fixed before in showed up for a test drive.

Very responsive!

They reached out.

Friendly and cooperative staff. Great communication, accurate and fair listing, and wonderful service.

Very helpful still thinking on purchasing it.

I took my girlfriend to purchase this car, she did buy it and on the 3rd day it stalled, started making noises,took it to the car wash and water poured into the car through the sunroof. We email them to no reply It’s been approximately 13 day. I called and spoke to someone Omar, Pete and Amir and they want me to spend money out my pocket for problem the car obviously had and the tried to hide.

Employees had great communication and provided clear information. I will recommend Otocity LLC to everyone I know.

Got back to me initially but didnt respond to my questions.

Was promptly responded to. Went with another dealer who had a car I wanted.

Omar is fantastic!!! Best car buying experience. I would definitely recommend them if you need a car.

Emailed twice to see if car was on lot. Told it was there but when I drove all the way out there the car was in the shop. Happened on two separate occasions separated by a week.

Very cooperative and accommodating. Sales associate was very helpful and answered all of my questions

I never got around to meet but they did respond back

Made an appointment to test drive a car. Got there and they didn’t have the car. It was in the body shop. Said they would call me when it was back. Never got that call. Terrible customer service.

the dealer got back with me quick and the staff was very friendly.

Very honest!!!!!! They keep it real! No BS

This dealer was very responsive and easy to work with.

Very nice people

Just stopped communication I assume the car was sold. Did respond in the beginning though.

Great customer service

Excellent place!

Well we were contacted and told we can come see the car and text message saying it was available but when we verbally talked they said they sold it never had the chance to buy it very confusing.

Great deal!!

Great thanks

Excelent

Dealer is very realistic $895 dealer fee added to price. Confident he has best car in north east

Responded in a timely manner..gave me details on the vehicle..very truthful & honest

Nice service even though I didn't get the vehicle from them.

Good experience.. no pressure.. Friendly service..

Imformituve and up front

The car needed detailing plus charging $1,200 in dealer fees!! Crazy! The guy adding fees for misc. Things car needed parts and said I had to fix it. Nuts!

Cool

The staff at Otocity was extremely helpful to us! The day we seen their car, we contacted them and they responded every day to check up on our progress. The vehicle was in great shape and performed as expected. Minor cosmetic issues were not mentioned in the ad. The car was (and still is) very clean inside and out. When I lifted the hood, I couldnt believe how clean it was. It looked like it had just left the original dealership. It was that clean. The staff themselves had worries about our credit, but took extra steps in securing us a loan to boost our credit. Thank you especially to Omar and Ameer for your persistance and kindness. God Bless and thank you again. The coffee is delicious.

I showed up at this dealership because of the big sign out front and was immediately greeted by Omar. He showed me the options I had for my budget and helped me pick the perfect car to help me get to work and school. He went through the whole process with me and made it so simple and fun. Will definitely refer friends and be back soon!

Excellent and honest. Great communication

Great! Butt I live inTulsa Okla

Not pushy and nice to deal with.

great service

Timely response with the information.

Looked at 2 trucks. This one had many issues. Broken manifold and bolts broken off. Driver's seat was taken apart. Driver's area was badly scarred. Flat tires that needed to be replaced Second truck: I looked at a Tahoe 09' had heavy rust through body starting. They wanted over $10,000 for that.

Started the car and first thing "service airbags" light was on

I enjoyed working with Sam, Omar and Pete. I ended up purchasing the Acura MDX. Thank you Sam and Omar for all of your assistance! I would definitely me back in the near future!!!!

Respond to me the very next day send me everything I asked for about the vehicle explain everything to me about the vehicle and more

Amazing dealership. Genuine, honest, and accommodating, they did everything they could to help me drive off the lot a happy customer. Sam, Omar and Pete were a pleasure to do business with!

Responded immediately

Great dealer was very helpful .

The owners & staff at this establishment were very professional and friendly. The customer service was outstanding! I would highly recommend this dealership to anyone seeking a vehicle. Kudos to Oto!!!!!!

Set up appointment. Sold car prior to appointment. Found out through other sources.

They responded but I never got to see the car since I bought another

aquick responce

Worst dealer ever I went on memorial day weekend Saturday. today is Jun 16 2019 I was about to buy dodge ram 2010 blue for $11000 everything was OK until I find that fuel gauge won't work oil gauge won't work and alternator gauge won't work, so I tell Sam I can't buy like that he told me he is going to get it fix that is not problem and that is good. So I leave a deposit of a $1000 and later I deposit in the account of OTOCiTY another $3500 . I was going to put $8500 as down payment the rest I want to finance but they want me to lie about the business of my wife so I did my own finance what they don't tell is that if the deal won't come true they take $1000 and return the $3500. I did not do the deal $1590 dealer fees for fixing the truck plus $495 on paperwork that is crazy they take $1000 and sam is now sending emails to my wife being racist that he is going to report irs immigration he said watch and learn treating my wife this is the worst dealer they don't like the truth

Very helpful team of staff. Would recommend buying a car from this dealership .

Communication was great, but the additional fees was ridiculous, the final price on an internet price of $4300 is $5800 and I'm paying the tax in NY, so it would lost me close to $7000 for $4300 car. I checked around and purchased a lexus from another dealership where the fee is only $300 above the internet price and the fee ranges from $300 to $500 from other dealerships.

would certainly recommend to my friends

Good experience, honest person....very patient and willing to work me. Reassured me that if the car that I would like to purchase wasnt a fit for me he would purchase a car I am truly intrested within the next couple of months just to grantee me satisfaction in my experience with him and his company.

Wonderful interaction...honest about products

I went to see this vehicle, but decided on another one.! They were patient with me and personable! And really worked with me on getting the deal done fast.

They were good with providing facts and info about car.

Great guys, super helpful and patient

We drove 45 minutes to see a Jeep that was listed for $6500 and when we got there they told us the price was actually over $8000 because they had to add money for their own profit.

I purchased a white 2006 TSX from this dealership. Great dealership to purschase from. Honest employees.

I Bought My Dream Car, 2005 Honda Oddessy. Used Car From. Very Profesional Car Dealer, In New Jersey., (Otocity) They where Very Great and Professional. They help me with all Of My Needs, From Hospitality All The Way to. Making Sure I Got Home Safe, By Installing An Android GPS App. On My Cell Phone. I 'Davi', Highly Recommend. Otocity, If your Looking for Every Penny Worth., Car.

Good

I called the dealership and spoke to the salesman who was very friendly and knowledgeable. They have text me back twice about coming in to test drive the vehicle. Probably would buy from them but trying to find something a little closer to home.

Great guys , great car, very happy with them

Fast response

Very good experience

The dealership service was great. The questions I had were answered in a timely mannner

I would give zero stars if it were an option -would never return, small lot, claimed this vehicle was available then when I was on my way it was sold...I approached the 'gentleman' inside & said Hi if you're xxx we spoke earlier he said that depends on who you are..hmmmm. Do your homework, know a fair amount about cars if you're going here & use google earth & decide if its really worth the trip to see a few cars in need of repair.

Nice people too many miles

OTOCITY made me the happiest client! Not only did I leave with a fabulous truck, I gained total respect for the people running the place. When they say they are going to do a particular thing they back up their word. I searched endlessly and I ended up at OTOCITY, thankfully! Anywhere else would have been a mistake. This dealership will be my go to place when I ever need another vehicle. Great customer service, more businesses should use their motto! Thank you again for making a family member feel valued.

Very respectful people enjoyed my visit there They treated me like family and I did proch's the 05 Jeep Grand Cherokee name it the hawk You know because of the color and more people should go there because they treat everybody like family..

Good people

Amazing guys!! They take the extra mile to provide excellent service... not to mention that I’m so pleased with the car I purchased. First time buying here, won’t be the last one

Great response, told me what was going on with the car and guaranteed to fix the problem

Very friendly dealership. Long drive but found just what I wanted.

They are really good ppl. I will be back in the future!

I had the best experience at Otocity. Everyone was extremely helpful and accommodating and you really get that local "family-friendly" vibe. Omar and Sam went above and beyond to get me approved on my S550! The service is was quick and my interest rate was super low. Highly recommend if you are looking to get any vehicle for any budget!

They are very friendly and helpful. Great dealership !

I asked for a copy of the Carfax report, they left a message saying the car has had multiple owners with one accident. I lost interest without the report

I drove all the way from scranton pa to get a car love the way they display the cars online and price it very well they made me feel very comfortable and made me feel like family there honest and I will suggest this place to anybody I will be back to get my wife a car thank you otocity

Dealer is honest and straight forward. I will return to the dealership soon and drive away with a purchase.

The staff was helpful. Answered my questions respectfully and truthfully

It was fast and easy

Rapid responce

The dealer was very helpful. I think i found my next car. Im super excited and rushing to pull together some money in order to secure the vehicle. But the guy was very friendly, professional,helpful and most of all he listened. Most dealer just wanted to sale you the car he was not like that he understood that i lived in another state and want me to security truck as mine while I wait to figure out when I am able to make the trip to him. When i got off the phone i was very happy and excited and ready to go hard in purchasing my next vehicle from this dealership. Thank you Oto City LLC your dealership has my experience so far great.

Everything was great, the car just didn't fit me as I first thought it would.

Great family business. In and out less than 1 hour.

Very nice people!!!!would defenelity do business we then again,love it...

Never got to meet them but stayed interested in asking me if I wanted to test drive it or not.

I will be visiting on December 6th and Omar was very helpful thank you

Alex and Omar were very friendly and helpful. The car was clean and great. Bought the car.

They are very professional, treated me like I was family. Made the purchasing process very quick and easy.

Called back immediately

Had the car I was looking for.

Great

Otocity by far answered all my questions very quickly the staff there were all very professional, kind, and made my experience very comforting when I went there as well there couldn’t ask for anything more from a dealership

quick response

They responded quickly however, they are applying a misleading tactic in order for you to seek them out. They advertise one price online, but then tell you that they are selling the vehicle at a whole sale price and there are additional fees which do not including taxes title and registration fees. In all the vehicle would cost over 1100 dollars more than the advertised price. It gets your hopes up if you are on a tight budget. It's not illegal but it is misleading. I do appreciate being told this information before attempting to make the drive out there. Grateful for their honesty.

Dealer who called me was polite and cool, I'll be seeing him this weekend

Inquired about vehicle, Since it is a 160 mile round trip from my home to the dealership I had a question about issues I noticed in the photos of the vehicle. The reply from Ameer was a very nice but a stock reply about price etc. but avoided my question. This gave me the impression that there WAS an issue, so I replied that due to his failure to reply further I chose to pass on the Town Car. Lost the customer, have a nice day.

The dealer Omar that contacted was very helpful and informative. I did not purchase the vehicle asI found another one locally

Great people, great dealership

Honest, fast and easy... no hassles, fair priced Would recommend to anyone

The worst treatment I've ever experienced. These people tack on another $995 onto the price before you can even test drive a car. They are very shady in there business practice. I don't trust them. I will never ever recommend them to anybody and I suggest if you are reading this you will do the same.

I contacted Oto City on a Monday asking for the carfax for a car I was interested in. My message was promptly responded to, asking when I would be able to come to look at the car. I explained that I unfortunately lived several hours away from the dealership and wouldn't be able to come look at the car any time soon, but wanted to see the carfax (or any kind of vehicle history report) first to get an idea of the car's condition before making the trek out to look at it. The contact for the dealership told me that was fine and that he would get back to me with the carfax. I didn't hear anything until 2 days later when I asked again about the carfax, and was once again told that he was working on getting it for me. That was a full week ago, and I haven't heard anything since from the dealership despite several emails back to that person asking about the situation. If the carfax was unavailable, that's fine - just let me know that you don't have it and we can go from there. Please don't give customers the run- around and then stop responding altogether. It reflects pretty poorly on you as a company and tells me that your dealership isn't worth my time or my business.

Customer service is key to when buying a vehicle and at OTO City the customer service was awesome. Yes they are only a couple months new but they know how to do things, they treated me like family and they tried every possible way in making sure I drove the car off the lot. Heck they stayed even later just to make sure I drove off in the vehicle. But the overall experience was superb. Thank you guys at OTO City! Hey and it's Marc if you what I mean.

I wanted to buy a car, but it I was more than advertised, it was not ready to be sold, it had more miles than advertised, by over 30,000 miles, and the dealer never called me back. I purchased another vehicle.