Northwest Motor Group

Kept us informed of Henning's inventory

Good communication

Very helpful

They were very friendly I just haven't decided if that's the right one yet

Excellent people to deal with. Friendly, honest and willing to go the extra mile.

Would not talk over the phone About price or pretty much anything. The main emphasis was they weren't authorize to talk price on the phone. I called another dealer and bought pretty much the same year truck same miles for 5k less.

Very efficient and healpful

Nice

Nice people but the couldn't get me a monthly payment that I could afford.

Good people

Quick response!

Friendly, understanding

Responding back to my message was quick. They were very helpful and attached a link to fill out the paperwork regarding the H2. I would recommend West Coast Auto Dealers. ❤️

Drove from Missoula MT to Kennewick WA with check in hand. Not only did they not repair the sensors that I had asked them to, but the power mirror was broken. That didn't break the deal though. All the rust that was covered up was the deal breaker. They were nice and friendly whatever that is worth.

Had a Great talk with Bob Duran...very knowledgeable about the car I was interested in..Thanks Bob !

Didn't buy car from them but sales guy on phone was nice

They seem like good honest dealership

They were very patient and accommodating. The sales man and and finance guy worked hard together getting me the deal I wanted great experience. I would love to work with them for future purchases and would definitely refer.

great, very informative and respectful

Quick to respond. Will for sure be contacting them when I’m ready to purchase

My experience was good at West Coast Auto. Moy was very professional and friendly. I ended up not buying the car because I wanted a different color and year. I would do business with Moy in the future.

Dealer was helpful, courteous and ethical. The car I was interested in had mechanical issues and was sold to auction, rather than to a customer who would become very unhappy.

Absolutely great

called dealer for pictures. sales said they would send soon. hours later, salesman called and said that the dealership did not even have car! appreciated the call back. did not appreciate the email saying it was there.

No care for the customer, extremely unorganized, shady and dishonest business practices. I contacted the dealership and was told they would have the vehicle I was looking at on site for me to view. I drove an hour and a half one way to look at it, only to find out they had not had the truck brought to this dealership (1 of 3 they have). After much confusion and waiting I was told that it was not on the lot. They then tried to tell me they could have it there in 2hrs which was a lie just to get me to wait even longer. After another 20 min wait the truck still hadn't gotten on the road at which point I left. They also tried to sweet talk me telling me they could get the truck for a better price if I waited. This too was a lie as the manager there didn't have authorization to lower the price. All in all a complete waist of time and money.

AVOID WEST COAST AUTO DEALERS of Pasco WA!! The staff is friendly. However I was PROMISED a test drive of a 2007 Impala. While I was making the 60 mile drive to take a test drive they texted and called me to confirm I was coming. However, when I arrived, they told me they had already sold the vehicle in an auction! I was then offered to take a test of a newer vehicle. When they quoted the monthly payment I informed them that they were higher than what I could afford at this time. I informed them what I could afford and was shown to a FORD Fiesta HATCHBACK! I don't know if they just haven't updated their website (not good for business if they have not since it's been over a week) but the vehicle I was looking at is STILL on it!!

Great deal. Great group of employees. Efficient and quick. I was able to get a good deal and a good trade. I am very satisfied with the sales experience.

good

Responded quickly

They were nice and helpful

Very friendly greeting, professional all around no pressure sales

Was told the car was still available up until the day I was scheduled to purchase. So I made the drive from out of town to find out they sold it 3 days before I got there. Sad

Very good service

Very Good service and quick response. very friendly and helpful staff.

It was good I bought the car!

I do believe I completed one of these but here goes. They responded immediately and we're understanding about I'm searching for. They said they would keep in touch.

Very easy to deal with live out of state and they delivered it to me.

Very comfortable buying experience, did not feel pressured. Did not buy the car I went in to look at. I did however buy one that I liked better.

Yes was contacted twice by Chris and Amy I have to set an appointment

Returned my calls promptly. Answered all my questions. Did not buy because I was looking for a different color combination but would use them in the future if the right vehicle came along.

Fast response to inquiry. Very friendly. I had already purchased a vehicle elsewhere so I did not purchase one here.

Sales staff was pushy First salesman didn't seem to know what a mega cab was

I called about this car and they called me right back but didnt know where this car is and they would get back to me and so far i havent heard from them.

easy, all though I did not buy from them they were very pleasant when they contacted me and answered my questions. I feel they are very honest.

Even though I didn't purchase a car there, Bob was friendly and helpful, he followed up to make sure that I was taken care of elsewhere if I didn't buy the vehicle that his dealership had available. Thoroughly professional.

All vehicles offered seemed high priced which I blame on the Hanford Effect. I gave them an offer on one rig, but I didn't get a call back with a response. Probably won't be going back, even though the salesman was helpful. They asked for my price range, and then kept showing me trucks that were 8-15 thousand more than I wanted to spend.

Where to begin... took a month to see the car! Had me drive there to see "desired car" just to pull up to a different car. Got a text from the salesmen on Saturday... "car will be ready Thursday" 3 weeks later... I asked which Thursday? Again a week out. Multiple times I asked for the maintenence sheet. "I have a car fax for you" was given response every time. Also was told it was basic maintenance that was preformed. Then found out from running the VIN through the local BMW shop "inside friend" that there was $6,000 worth of work done to it! Told me was never in an accident when the evidence screams out a different story. Oh and had 3 different salesmen during this... sale.

I looked at this on 9-24. Trinidad was very polite and informative

Very helpful. They answered all my questions.

Dealer responded after two days they were very professional when they responded.

The sales person wasn't dressed professionaly (shorts, Hawain shirt) high pressure for us to purchase the vehicle.

Low pressure, I like my car, they didn't mention a small dent on the side and it was evening when I bought the car. Honestly I should have done a better inspection myself. They filled the tank with gas and got me the lowest loan rate.

Color of car wasn't accurate to listing.

Dealer was responsive unwilling to negotiate on price

It was a pleasure going through Bob while we were shopping for a Ram!

Car was not for me. Too much interior damage.

took awhile to get back to me but when they did they did answered the question i did have

Didn't buy from them but they were very nice and helpful. Not pushy until we said we would think about it and the 'sales manager' seemed annoyed we wouldn't go inside to 'make a deal'.

Bad place to work with they are your typical used car dealer they try to rip you off on way or the other use only if you really need a car and you can't get one through a dealership they definitely will try to take advantage of you whether you have good or bad credit period !!!

Took quite a while to respond to emails. Very honest about the cars faults once we were in contact.

Bought a 2012 Dodge journey from Don at West coast and I love my new vehicle! Don was very patient and listen to our needs as far as budget. It was a good experience.

Asked for email from mgr. , no response. Just a call 2 days after from salesman, request email for beat price and particulars of car, then again no response. I would have to drive 300 miles to see the car so needed this info. VERY POOR !!!