Northtown Automotive

Great dealership and a great salesman

Good!!!!

Drove an hour and a half to look at a vehicle and the air conditioner didn't work windshield had three chips in it and a crack a large cut in the backseat and two more punctures. I was disappointed to say the least especially when I figured out the sales manager already knew all that stuff and said the price was already figured in these are things I think should have been disclosed before I drove all that way and wasted 3 hours of my day.

Very nice clean place - Friendly and Professional Sales Dept. I would recommend.

When I contacted them they were very responsive and followed up with me.

Goog

Never contacted me after I filled out the loan request. They said I would be contracted shortly. Never happened.

The salesman was awesome, not pushy, the car was not to my wife's satisfaction

They were prompt about contacting me.

Great response and easy to deal with.

Very helpful. Very responsive

Bait and switch vehicle needed repairs that they were upfront about after contacting (cost of repairs was 2700). I was told you would be better off spending a little more and buying one that was almost twice the cost. I feel as id the should have mentioned in need of repairs.

Very helpful and informative

Prompt response.

They emailed me that they were not open but would be in contact soon. They never did.

Very Helpful and I have to say one of the most honest dealers out there told me everything that was wrong with the car and even sent pictures outstanding job

Prompt professional communication.

Good

Got back to me fast .. Changed my mind on the color

car was sold but had other well priced cars. would not budge on internet price though.

They need to practice better social distancing skills. The salesman got in the backseat for my test drive.

Friendly sales staff. Unfortunately after confirming the price of the vehicle on the phone, I drove over an hour to find out they gave me the wrong price. The amount they offered for my trade was over 40% less than what N.A.D.A. and Consumer Reports indicated it is worth.

Dealer contacted me & provided valuable information.

fast and constant communication, prompt replies, and excellent customer service.

Response time was quick and although I did not buy the vehicle I inquired about I bought a better one for a great price. The salesman had great service answered all of my questions and got me what I wanted plus more.

They called back very promptly and answered all my questions.

I was looking for a specific truck which this dealerships website said they had. Once I was able to get ahold of a salesperson he could not tell me if they still had it available. Then I was told they did have one but it hadn't arrived yet. The following day I was told they had already sold it even though they didn't have it and when I asked if they could get another one they were quick to say no and not offer any other solutions. Not impressed by sales person.

Gordy was very helpful. Did not end up with that particular vehicle, but the experience was good.

At first I messaged dealership about vehicle and messaged back it was sold. Then noticed online it was still available. Called salesman and went and test drove vehicle. Negotiations started and made offer. They came back and said vehicle was mismarkered. So ended negotiations quickly. Shady sales tactics. Way to go Northland

Vehicle was not staged very well for a sale and it had more damage than shown in the pictures. We drove 90 miles to see this car and did not buy it because of its condition.

Very helpful

They Were quick to respond to my email however the description of the vehicle on the website is different from what they told me when I inquired about it so it seemed a little deceptive

No issues. Did a good job with the questions I had.

Toby was very prompt and other salesman were so friendly and accommodating! Amazing interaction.

Gordy is excellent

Replayed to my message within the hour...

I bought the 2005 Equinox, as is. Paid for it, 2 hours later the serpentine belt snapped, due to the a/c clutch malfunctioning, an 85 dollar piece. A salesman tried to help me to no avail. 1.5 weeks later, I still have no vehicle, because its 2 hours from my home. Asked for the manager of Northtown Automotive to call me, and it never happened. 4300 dollars...not deserving of a call. Great customer relations from the manager of Northtown Automotive. Do not waste your time with any used car sales from this dealership. Its very apparent, that its only about the money in this small town, and not about customer satisfaction. So, now, I am going to go tow the vehicle myself. I have to take another day off of work to get this vehicle, the first day to take my daughter back to school 12 hours round trip because of no vehicle. The response through the salesman, from the manager, "They will not do anything, because it is "As Is". Not even "Im sorry, this happened to you from the manager. Very classy customer service. Dont waste your time, with this small town dealership.

He told no that vehicle has never been here sometimes people just have us run the paperwork if this was the case how did it get on the web site

Great people and grest prices!

Very thorough follow-up, but I did not end up going to look at the vehicle.

Really wanted this truck another salesman sold it just as I pulled up after driving 200 miles. They were nice and professional, felt that I should have been given one chance to outbid the other buyer

Friendly, and had great follow up even though I made my purchase from another dealer.

The vehicle was as described. Staff was friendly. They were willing to deal and negotiate on a trade. Great experience! Highly recommended to anyone!!

Called in the evening and my call was returned the next morning and all of my questions were answered, very pleased with the response time and courtesy I was giving in looking for a vehicle. I will contact them again.

Very nice. No pressure sales man so that was very nice!

Dealer called back promptly on the same day.

Great job answering my questions. And very helpful!

Was contacted right away and the dealer was great to work with

Very helpful, polite, responds quickly.

Was contacted via email about the car I was interested in. The dealer followed up to ensure I had no questions and helped me work through the process. He was pleasant, knowledgeable, and wonderful to deal with. I'm hoping to make my purchase this weekend as a result!

Best experience ever buying a new car. My wife and I drove 587 miles for a great deal on a new Cadillac. Reading some of the reviews on CarGarus we were a little hesitant to drive that far, however everything was exactly as described. This is a large professional facility ran by great people. I have to believe the negative reviews are just sour apples. Will check with them again for my next purchase and recommend that others do to!!. CJ

Drove 90 miles to look at a vehicle that was not inspected, rusty, undercarriage covered in oil and grease. was told I was going to be looking at a "nice clean vehicle" NOT!

took a bit but they got back to me in a timely matter

Received a call right away

Great people, very good at what they do

I bought this car