Northtown Auto Liquidators

I ended up not buying the car I was looking at, but was treated as a special person anyway! AND the dealership is in Washington and we live in Michigan! They gave me a virtual tour of the car and a virtual test drive! I am very impressed with Jocho who handled all my questions and all the paperwork items as well as my texts and phone calls, some not during business hours because I would forget the time difference! Hayden handled getting me to talk with right person (Jocho) and the virtual tour and test drive. They handled everything with genuine kindness and knowledge! My experience was an 11 out if ten! Keep up the wonderful work Jocho and Hayden! I just really appreciated being treated like a person.....not just a car sale.

They were willing to negotiate and most people appreciate it even if a deal isn't made. Thanks

Honestly, I had a friendly salesman. However, I’m not okay with getting haggled into a deal. Trying to squeeze more money. Wasn’t worth it. Said I needed more money or a co-signer. Interesting. I got a car somewhere else with no issues.

This dealer never responded they called once and let me know that they got my email and would make appointment with me to make a deal but that was the end of any response from them

Very easy to work with and quite knowledgeable.

Quick to respond.

Responded and answered questions

Near perfect car. Busy dealership, but helpful hard working staff. Very pleased over all with my experience.

Thay are great people not pushy and easy going I thank them

Contacted Immediately, told me what they had and was very polite with no high pressure. Wonderful experience.

Great customer service

Replied with miles and asking price. Did not send me lowest cash price as asked for. But at least they replied.

Was asked 3 separate times what information I was needing. Explained myself 3 different times and never got a response beyond the initial reply. Way to go!

Prompt in returning answers

live 2.5 hrs away was told by a sales man i can get in a car with my tax return, arrived there only to be told my taxes arent enough for a down payment. 3000 was somehow not enough of a downpayment for a 8000$ car. suggest people shop elsewhere

Bought a truck and got talked into a 3000 dollar warranty.didnt even need. Then electrical on the trucks dash went out and the dealership said .oh thats something we dont handle. Poor after the sale service. Will be looking elsewhere. Where customers are treated like xustomers and not jus another sale

We’re very friendly and helpful

Very polite and quick response. I didn't end up purchasing the car, but my experience with the dealer was great.

Horrible place. they lie and make promises so they can run your credit then they break their promises after running your credit. one old man (I think he is the owner) told my daughter and myself he was all about the money, he didn’t care about anything else.

To the point and helpful.

Had a great experience with this dealership!! Jocko was my salesman and he was very helpful and informative in my decision to purchase the Tundra.

Got right back to me and immediately provided a copy of AutoCheck for the vehicle I was interested in.

Quick response

The car was in poor condition and Jocko, the salesman I worked with, was comfortable with high pressure sales tactics. I won't return to this lot.

Not very good the truck was 4,000 dollars over priced for the mileage and the oil pump Gage did not work and there was something wrong with the rear end they would not come down on price the bank that they try to get me financed through sent me a letter saying that the mileage was too high for the price they were wanting

Called right back and they were happy to provide pictures of the car. They were honest about its condition which is nice. Easy to talk to on the phone.

Received a couple of emails. Responded back and forth but didn’t continue because it’s a short bed

The car was crap, interior was destroyed and had a crappy aftermarket paintjob, they were pushing it for way to much and as soon as it was clear I wasn't interested they set me up with an extremely pushy sales man to attempt to sell me another car

Other than the fact that they forgot to message me that my car was already sold that I was looking into the guy who showed me the other vehicles was really nice and very helpful

Very courteous, negotiable and friendly!

Jocko, very helpful!!!

Quick response. The answer all my questions.

Horrible! Go elsewhere! Where do I even begin. Let's start with the quality of cars: this dealer, and all of their sister companies get the vehicles from an auction site in Canada. It is mandatory that you review the regulations that are imposed on imports… Or the lack there of regulations. There reporting system does not correlate US reporting. I had two vehicles that I took to a mechanic for inspection which should have been totaled per US standards! Plus look under every vehicle! Canda uses a lot of salt on their roads: this equates to a lot of rust! Next the staff: they changed the deal price on my trade in at the verily last minute! Totally dishonest! They verbally quoted me 11,500 for trade in then low balled be at signing to 9000! Staff is always late, they do not respond to calls. The service department is a joke! The mechanic should not be working! Vehicles are not inspected at all. The rotors were trashed and somehow passed their "safety inspection". Not to mention other items that were neglected that are true safety concerns. Management will lie and change the agreed verbal contracts! The management will steal from you every day of the week! They promised me soooo much and failed on each promise! Do your research! They don't offer a car fax because they know they are terrible cars, they offer "auto check" which does not show anything that the car fax shows! Learn from others... buy elsewhere!

I had looked for this car 2 months earlier after reading the add on CarGurus ... at the time I was told it: had a scratched bumper and was being repaired, was being detailed, that it was on another lot, and lastly - that it had been sold, but just hadn't been cleared in inventory. I then reached out through the site after I kept seeing the car ... I was asked twice by phone if I was still interested and then they set up a time for me to come down. When I came down they had me wait for ~ 45 minutes until they said that the car had a dead battery, must have been a domelight left on. They *did* show me the car, but the battery wasn't working and they were unable to charge it or jump it ... I was told they would get back to me in a few days. That was ~12/17 or so ... .... Some additional details. They seemed to have a variety of cars which was cool. Also - since I had lots of time on their lot I sat in maybe 4-5 cars to see about how I fit and consider other options. Of the cars I sat in, if I recall correctly, 2 had issues - I am tall so I tried to adjust the steering ... in two of the cases there were problems with the mechanism - which makes me suspect there are a lot of problems with the cars on their lot. I am still curious what they will do with the car I asked about and if they will ever get back to me, but I would not buy from them since I do not trust them. The reason they are getting a two star is I believe they have lied to me and I have lost time working with them - I did not lose any money.

Truck was too big for my needs.I will definitely keep my eyes on their website and contact them again.

Great Help

I had a great experience at Northtown Auto! I ended up with a different vehicle than the one I originally inquired about and it's perfect! The payment is affordable, it has plenty of room for my family and it runs great! Would recommend to anyone!

Worked with a fellow named Robert... I seemingly could not get him to call me back for the life of me. He insisted on texting me, even when I told him I preferred a phone call. Promises to "get right back to me" wound up taking hours or even the next day. A couple times, I even had to call him directly just to keep the ball rolling. Frankly, had I not been so interested in the vehicle, I wouldn't have bothered. After asking if the vehicle I was looking at had been smoked in and to send me a copy of all the mechanical work their mechanic had done to the vehicle, it took him over *5 hours* to answer my question, and that was only AFTER I called him YET AGAIN. It was like I had to beg him to let me spend money at their dealership... I live out of state from their dealership, so I was entirely reliant on phone calls to work the deal, and getting Robert to call me back was far more effort than I expected from someone who's trying to earn my business. After the poor quality of customer service I received, I decided to look elsewhere. Next time I'm vehicle shopping, I won't even bother looking over their inventory.

I found a car elsewhere, however, all interactions with Northtown Auto Liquidators were kind and professional.