North County GMC

There was 2 guys in Sales they were very rude one was Bryan I forgot his last name the other was Chris Stahl. After Bryan gave me a unacceptable offer for a trade in I asked to speak to a different salesman and he was very rude and told me it would be easier to sell a vehicle to someone from California over someone from Arizona like if my money isn't as green as the person in California. Shame on you North County Buick GMC get better sales reps!

Great experience. They worked with us even though we were out of town. We ended up purchasing the car and my daughter loves it!

Contacted them about 2019 bmw x5. Was coming from about 500 miles away. Brian the sales guy was helping me with the sale. Dealer added some car guard security system to the car that they said they have to sell it with the car. That was extra $700 that I didn't want to spend, but I still pulled the trigger and did credit app over the phone. Got approved and within 30-40 min I got two tickets for next day to fly over there too pick up the car with my wife. After I tell Brian that I got the tickets, he calls me and tells me that they just sold the car to someone else. My tickets were not refundable, lost a few hundred dollars. They should have requested for deposit or given notice prior to selling. Unprofessional.

Follow up is pleasant and nice. Seems genuine

Awesome dealership… awesome customer service..

The dealer did make contact with me how ever we were not able to come to a deal. No game playing good guys and straight shooters.

Did the test drive, salesman was nice, a few days later decided we wanted to purchase, did financing, got an offer, accepted it, next day they asked for more money down, I mentioned I was already approved for the amount I specified and they said ok, we'll get everything going. Next day a different salesman calls and said they sold the vehicle to someone else. I was so upset they sold it to someone else, and because they ran my credit alot (which they didn't tell me) to find me a loan, dropped my credit by 80 points!! Very disappointed, would NOT recommend this dealer.

Dealer followed up with me in a prompt and courteous manner and was very professional

Joel & Julia were awesome! So thrilled with my experience and my purchase.

I purchased my truck from North County and the purchase process was pleasant. Unfortunately, I was told by the salesman he was going to obtain the second key from the previous owner before i signed paperwork. The previous owner was "a regular customer" and he knew he could get it for me. Three weeks later I was told the previous owner could not find the key and the best the dealership could do was sell me the second key at their "cost". I was told I would receive the second key only to now be told I have to pay for it. Bait and switch tatics are common at car dealerships. Watch out for this dealership promising something they cannot deliver in order to make a sale.

Quick response by Ray. Answered my questions and wasn’t pushy. Very helpful. Bought my car. Got a fair deal. Overall a good experience. True Car gave me good information as did Consumer Reports. The customer experience from everyone was pleasant and straightforward. I’d buy a car from this dealership again.

My experience at North County Buick Cadillac GMC was a positive one, and the Sales Associate Karla made it so. She answered all my questions hassle free, ran numbers, sent me photos all before I even entered the dealership. I didn’t get the car because my wife wanted a white one (who picks white over blue ???) but I’m writing this review because I wanted to thank her for all her help.

Great service, great deal, got a good amount for my trade in. Very happy!

Refuse to work with me, no return calls I tried to get in this car for a month and they would not do it. I brought a 2018 from a much more professional dealership. I hate to pull the race card but I do believe my color played a part in their decision not to sale to me. If I could I wouldn't give them one star.

I didn't end up going to get the car; they were nice and friendly over the phone

Good , to bad the truck sold

Dealer makes the customer feel like they don’t know what they are talking about or what they want out of a vehicle. Easily flustered and can’t take no for an answer.

Nice guys

Easiest buying experience I’ve had with Buick Cadillac GMC. Sales department was very accommodating Paige and manager Kevin were great to deal with in terms of professionalism!

My salesman Elvis worked hard and did an outstanding job to give me the deal on the vehicle I wanted

The sales associates could not have been nicer or more accommodating:) Maybe staggering appointment times for viewing/ test driving, could be booked a little farther apart.

Very attentive and worked with us different offers. We got a great deal. Really recommend this dealer.

Vehicle was extremely overpriced and in poor condition. Dealer was told they over valued their vehicle but they arrogantly disagreed. 2 days later they dropped their price by 3k and still its overpriced. Car dealers can be so much like snobby entitled children.

The dealer promptly responded to my email inquiry, even though it was after hours. I scheduled an appointment to test drive the car the next morning. I test drove the car and had a decent experience. However, true to form with most car salesmen, when we started to talk numbers, I felt as if the male sales manager was condescending and demeaning. He did not make me feel comfortable or welcome at all. in summary, I walked away since they were not willing to really negotiate on the price and I didn't care for the sale manager's attitude.

Shay and all of the staff I worked with to buy my truck were very helpful and patient. It was a great experience that I would recommend to anyone looking to buy.

I asked for the price because it wasn't listed and they wouldn't give it to me. They kept asking me to come in instead.

Had a great talk with the sales person. Very helpful. Didn't buy from them because I found something closer to me.

I wish they could have given me preliminary numbers as I asked without going in or sending VIN... it made no sense to me to spend half a day going to test drive if the deal wasn’t within my chosen budget. Salesman was courteous and I know the drill having been in sales.

Monica and David were very helpful. Very quick and I feel my daughter received a very fair deal for this vehicle. It was worth the drive.

NCBCGMC is a professional car dealership. The vehicle I purchased is top of the line. The staff was by far one of the finest I have dealt with. Knowlable & customer oriented.

Very Helpful answered all my questions

Overall the experience was pleasant In and out in less than 2 hours

Great sales team. Very helpful. Service department is second to none as well. Highly recommend this dealership.

fair deal, purchased XT5 from dealer.

Very happy with my purchase at this dealer.

Dealer contacted me.

Had a great experience. Larrye was really helpful and very homest. I purchased the truck and couldnt be happier. I would recommend them to everyone.

Prompt response, purchased the car.

Steve Lane was terrific!

Drove an hour After talking with there people only to find out the they advertised a car that was not ready to sell and that I should come back in a week won’t ever go to those guys again

We had a good experience with them. They made the purchase smooth and easy.

Quick response very informative

It was a good experience for us all of your questions were answered

This was the best car buying experience we have ever had. Melanie Walsh took great care of us and made sure to go over everything we wanted to know in great detail and handled every aspect of the sale with her outgoing and charming personality as well as total professionalism. All aspects of the sale all the way through finance were good enough to ensure we will be back to NC Buick Cadillac GMC for our next vehicle!

They are very professional and they answer all my question. I end up buying a vehicle from them. Thank Mel she makes it all happen.

Though I did not go see the car I asked about (they just received it), they responded very quickly to my email about the car. The lady who responded, Shelia, let me know it hadn’t been inspected or anything yet but asked if I would like for her to keep me updated on the vehicle. I kindly declined since I went to look at another car elsewhere and bought it.

Mike was awesome!!! So was the loan officer Great experience

The saleswoman, Melanie, was busy and made me wait. I was helped by her less knowledgeable colleague, Yazmin

I never received the pic's I had asked for a couple of times. The sales person seemed to be out of touch with what I was looking for. I also got the dreaded give me your phone number e-mail which I hate. The sales person did get back to me in timely manner but never provided the information I requested.

Great response time

I bought the car this day it's a great car I was in and out of the dealership.

Very Happy with my shopping experience. Easy smooth transaction from the beginning with the Internet Manager Melanie- great! and Omar the Finance Manager. Would buy again from them. Happy Owner of 2017 Sonata!!!!!!

we tried to make a deal they offered me great options but it wasn't where I am at this time so hopefully another time

I was contacted immediately Unfortunately I had to postponed buying a car for personal reasons

Great experience

Whole team was very nice and helpful. Purchased a 2016 Terrain. Buying experience was great.

Send me, great email, and good with the calls.

Great response not 4x4 truck

Good service

Melanie was incredible and provided me a great deal on a impeccable car. The Finance manager cut me a great deal on the interest rate and beat my credit union by 2.5 points. I would definitely buy another vehicle from them. A great experience.

Great experience with Melanie and the Finance Manager. The car was immaculately presented, Melanie was very warm and delivered what we agreed upon with a great personality. The Finance manager cut me a great deal.on the interest rate. I would definitely buy a vehicle from them again..

Awesome

Not that I make it a point of visiting many car dealers but the overall experience of North County Buick Cadillac GMC was positive. But like any car dealers you have to go into a dealers prepared and attentive. Never take a salesman or finance agent at his or her word.... get it in writing. By the time I left this dealership I felt that the upper management was fair on price and made sure that the client was accommodated. I would recommend this dealership to a friend or stranger but with advice to be patient and to read all the forms and to get any verbal agreement in writing. But this is the same advice that I would give to anyone signing and contractual agreement.

Easy to communicate with, and was pretty prompt after the initial thread finally got started. I am sure it's difficult to know whether the person, or persons are legit, which causes some lag or pause. The deal that was being offered was just not what I was looking for, and did not meet with the criteria that I was searching for.