North County Ford

Top class group.

Took care of my request

Waste of time. They contacted me and I was interested but the car was not yet available. Stayed in touch for over a week. All of a sudden it is available and price jumped over 1k! And they were not willing to do original quoted price.

No complaints great communication

Good

Awesome dealership! Found my exact Bronco I wanted ☺️

Tried to get a deal. Refused to budge on price. Then when vehicle sold (to someone else) they had the audacity to message me to brag saying they sold it at their full asking price. Totally unprofessional! They were obviously insulted that I would ask for less than $14,000 markup on a vehicle. Note to all dealerships, you pay invoice for new vehicles which is typically 5-10k less than MSRP. To add that much markup it insane! Highly encourage any buyer to avoid this dealership. And if you are smart with your money, don’t pay markup. Side note finally found a good dealership that worked with me. I was even willing to drive 2 hours to avoid this dealership.

Jose was very professional and kind.

The sales person John and sales manager were very respectful and I loved the way John was also running through the car and other options as well.

Great customer service, bought a 2021 F150 and their service was great!! Everything was really fast, in under a couple of hours I was gone. Thank you North County Ford!

Even though I wasn’t able to buy a car from here, they were great about reaching out and keeping me up to date

The dealership was prompt in responding to my inquiry. Overall, communication was great and friendly service. The listing was accurate about the vehicle’s details and information. Only one disappointment that kept me from giving the dealership a 5 star rating. At the time of negotiating the financing for the purchase, I was offered a $200 discount by the salesman. He had offered this discount to me because he was trying to help keep the monthly car payment within my budget. Unfortunately, this discount was not applied to the sales contract. The salesman failed in keeping his word and this was very disappointing for me.

Great experience, friendly staff smiles all around.

The gentleman that I spoke with was helpful. Although I did not purchase from the dealer, I would recommend them with just the short period I had dealings with them.

Robert was absolutely amazing to work with and made our time at the dealership quick and easy! Would 100% recommend north county Ford!

I bought this 2018 Honda had to bring it back right away for a few small issues that they fixed right away which was great over all the car is what I wanted and Tim was great with all that he did for me with this deal thanks Tim

So far this dealer has been very helpful and cooperative!

I ended up finding a truck before I went and visited them. I did communicate with them by text and they were very nice and not pushy.

Quick response

Positive experience. John Martinez, internet sales manager and George Bollanos were very attentive and worked with me on making sure I walked away with a good deal. Didn’t feel pressured to buy.

North county ford in vista took great care of me Jesus went out of he's way to make sure that I would get the best financing. THANK YOU I HAVE MY TRUCK.

Very nice experience. "RC" was a pleasure

Alex in sales was very helpful and responding quickly with pricing with follow-up emails, which I found a step ahead of other dealers alike. Keep up the good work

Hung up on me after I decided not to go without the premium package. Rude people.

Very nice customer service

Randi took care of my family. The car was ready when they arrived and they were in and out quickly.

Dealership pros: Beautiful location. Exceptional staff. Surprising prices. cons: none

Richard "RC" Castaneda Fleet & Internet Manager Is who I talk to By email and phone I asked him was the mileage correct He went and Checked When I talk to him over the phone I expressed how long the distance was and he said it would be worth the drive So I made an appointment for the 10th of October Friendly and honest about what he knew about the car and what he did Very nice guy made us comfortable talk to the assistant manager George Bolinas Made a deal It was worth the drive I went home with the car great place

Excellent customer service and home delivery! Very pleased.

Amazing experience!!! Highly recommended; North County Ford team was friendly and wanted to make a deal. Not on'y did we purchase with them, they also gave us an awesome deal on our trade in. Would recommend doing business with them to anyone!

After confusion whether they still had the car, They said the car was a lost leader and had no interest negotiating the price. Also they had installed a lo-Jack on it adding an extra $800 to the price. They had been advertising the car for months and basically were passing that cost on to the price of the car. Not a good deal.

They where very expensive they wanted 10,000 more for the truck I was looking at compared to other truck that where the same. I offered them a fair price and they would not take it, cars are not selling right now so the truck was worth even less than I offered, they where just being greedy, I don’t mind paying for a fair price for something but I want let some guys take advantage of me, I gave it one star because the guy was not rude

North County Ford was great with communication. They are willing to earn your business on multiple levels.

Unlike other dealerships, they were willing to talk about best price. They were able to actually send me an offer without hustling me into the dealership to press a hard sell.

The dealer responded quickly to my inquiry.

Very good experience. I got the out the door price over the phone.

Was contacted promptly in regards to this vehicle, but we reconsidered this vehicle for a different one.

Purchased this and drove off within 2 hours!

Salesman and manager were very helpful.

Excellent customer service, no haggling!! Car as expected!! Great car and worth the 300 mile drive to pick up. Contact: Oscar Gomez for a wonderful purchase experience!!

Some bullet points on why the service here deserves one star: *After the initial buying experience trying to get a hold of anyone is impossible. The only way i received an answer was by constantly calling and emailing every day for over a week. I only received an answer after sending an email saying I'd be contacting the Better Business Bureau, Corporate and if the issue got this far just guess. *After leaving the dealership the very next day my car was having issues, to make a long story short I was told by the dealership to take my car to a dealership near me and they would take care of the cost of repair. After I personally shell out over $1000 for this repair expecting reimbursement it took over a three weeks of calling and emailing several times a day to get a response from management who was then saying they weren't going to reimburse me anymore. *To make things worse the respect for customers just is not there. Needless to say buy somewhere else.

Great communication. Fast response.

Very professional and they work with you to get the best deal possible

He was and is a bullseye Robinhood would envy! Made my experience thus far a 10 outta 5. epic I'd def come back.

We made an appointment to see this car since we live an hour away. They held it for us , and it was detailed and ready to go when we arrived. Sergio and the rest of the team were fantastic! We were completely satisfied and we love our new car.

The assistant manager George was very helpful and provided great customer service. Also the salesman kings man was easy to talk to and had great customer service also. Made my car experience easy

Professional and friendly. A very comfortable car buying experience. I will recommend them to family and friends.

Attentive and helpful.

Great customer service

I inquired about this vehicle and was given all the information needed quickly and professionally

Allyssa, the internet sales rep., contacted me, and helped me set up a time to visit the dealership and test drive. She was AMAZING. No pressure sales, very nice, informative, and a great person. If we buy it, it will be in part to her.

Spoke with Sean Hester who was very congenial and most helpful in answering my concerns. Unfortunately the vehicle I was interested in apparently got sold but was not taken out of their inventory list in a timely manner. I would probably have closed the deal with Sean had the vehicle been available. Thank you Sean for your excellent service both over the phone and via email.

North country Ford was awesome..they worked with me to get it done..even on the guys time off. Trevor Martin and Mike Castillo where great dedicated guy's...

If I Could Give This Company zero Stars I would , worst experience of my life . I had made an appointment to see this car Sunday . I ended up showing up to see it on Friday just to find out that it was sold an hour earlier . The salesmen proceeded and asked if I wanted to see other cars but I declined and left .

Great dealer loved the customer service will definitely do business with them again

Worst service ever... imma be honest guy know nothing about truck or why the extra metal attachment where on and finance very unprofessional he didnt know anything about anything and wanted to run my credit a minimum of 4 times.... I got up thanked him for his time and left... save yourself headaches or get ripped off your call

I liked North County Ford because they cared about their new customers, they guide you through in the right path. Their customer service is polite, and professional. Huge selection of Autos to chose from. Big Chevy Silverado fan ,Great Prices. Go North County Ford!

Just awesome

Just popped in after the car was sold. They were polite but fairly brusque and did not try to sell me a Ford, which probably counts as a plus.

Nice polite sales people.

Simple and highly satisfied

Very professional and not pushy!!

Very friendly people, great experience!

Very good. Plenty of follow-up and offer to help in the future.

R.c. Was great very friendly and knowledgeable. My only complaint it’s a regular dealership so I git phone calls daily from other people who worked there

This dealer is full of liars. I had a previous bad experience with them in the same type of situation they lie just to get you in the store and try to sell you something other than what you want. he last time I was buying a truck, they lied and told me a particular truck was optioned the way I wanted it, (it was not) after I went to the dealership, (not conveniently located to me), they tried to sell me on a different truck with different options. After my first bad experience, I emailed them the vin number and stock number of the car I found that was outfitted the way I wanted it. The "Internet sales manager" assured me it was still on the lot, so I drove up to see it. They had a similar car, same color, different options, more miles crappy repaint on the bumpers that didn't match the paint AND listed for more money and he tried to tell me that's the one I emailed him about. I showed him the printout of the one I enquired about and he made a show of looking it up on the computer and said "Oh it sold today"...yeah, right. Do NOT waste your time with these liars. There are better Ford dealers out there. I have bought at several.

Had to wait a while to look at car. There is no parking

Very responsive, Richard (Foot) and John were very helpful.

made a test drive and purchased the truck. Great place to buy a truck. Great truck as advertised and great price. Could not ask for more.

This car had been on CarGurus for 39 days. I drove it, and made an offer that they turned down. I left, but decided to pay their asking price. I called back 15 minutes later to say I would return and pay the asking price. I was told the car had sold. Interesting it was for sale for 39 days, but then sold 15 minutes after I drove away. Something very odd there. Then, two other employees sent emails to me, inviting me to the dealership, despite the fact that I had been there, and my offer had been turned down. Overall a weird experience. Glad I found a car a couple of days later at a different dealership.

friendly and responsive but not pushy.

ended up buying the car i wanted :)

I called North County Ford, when the listing first appeared on CarGurus. They told me it was just turned in by a previous owner and needed to reconditioning and recertification but would call me once the car was ready for purchase. I called again 3 days later to inquire about the car and Jesus was extremely helpful/accommodating and let me know that the car was not quite ready but that I could come in to look at the car. I was extremely interested in the car and Jesus was able to work out all the details for purchase even though the car wasn’t quite ready. I had a very positive experience with North county Ford and would highly recommend purchasing your next car from this dealership.

Great experience.

Very helpful sales and finance crew. Great vehicle and great price. Finance manager really worked with me to get me the best rate.

Super helpful in helping me get to the interest rate I desired. Through persistence we got it down and I drove off with a great new Subaru! Highly recommend North County Ford

Great experience with this dealer. Bought truck.

Very responsive. Good gollow up. Just did not have the best price for the car with options we wanted.

The vehicles listed were actually courtesy vehicles with several thousand miles on them. That should have been mentioned in one if the communications before we drive down there to look at it.

Great experience, highly recommend North County Ford and especially my sales man Alex. Simple formula with Alex, he helped me find what I was looking for as opposed to selling me what they had. Great experience. Thank you.

Awesome costumer service

Quick

They were friendly, no pressure to come see the car... or buy at the moment.

The internet ad for the car I was interested in said it was an automatic transmission, which I wanted. I called and made an appointment to see it. I drove 60 miles to see it and found it not only was a stick shift but it wasn't ready to show. It was still in their shop being worked on. It was a waste of my time.

Overall I was very satisfied with the experience

Low pressure sales

Fast replies and great service. Thanks Brad!

Did not purchase a vehicle but very nice sales experience.

Received positive assistance

Quick calls back. Answered my questions honestly and with the information given I determined that the vehicle was not for me. I saved myself a four hour round trip drive.

I hit the contact button by mistake and the sales person was very gracious. Answered all my questions. Dealer did not have anything below $26,000 that I caught my interest.

Staff is friendly & attentive. Service is always good.

Great customer service this Company will stay in contract & willing too make something happen for the customer! Very respectful will not try too sale u just anything...

Not very communicating with calling back

I asked them to check on warranty information because BMW has changed their program. The dealer told me the car was in the shop and wouldn't be ready for a week. I asked them again to check on the warranty. The dealership called me the next day and advised the car was sold. This was a lie as the car is still listed and still for sale. This is the worst experience I've ever dealt with. I will never ever use this company and I bought the same car from another dealership. Sales people lied and sales people are lazy.

Very helpful and provided information without any pressure to buy.

Quick response, friendly helpful staff ended up buying a car here!

I believe they sold it before I could get there

North county Ford very good in contacting me. Quick responce

friendly and helpful.

all good

I purchased a 2014 ford focus with 18000 miles in 3 days it has broken down twice. Service department did repairs covered under warranty only. Car still needs further repairs due to wiring damage due to rodents. North County Ford will not take car back. They offer was for me to trade car in and purchase another car. Know I'm having to get an attorney to settle issues with unsafe vehicle which shut off in middle of heavy traffic. Do not buy at this dealer

They called me numerous times. Very friendly.

Dealer response and test drive was good. But this car was mistakenly listed as a certified vehicle and that was confusing. We ended up buying another car.

very good

Didn't purchase vehicle, but follow up was great.

Jesus was awesome,he offer me a deal a could not resist...5 stars

Never called me back, and just sent an email of the same information on this site.

Responded promptly.

They were very responsive. Very nice. And seemed very fair for a car dealership.

Great service!

Professional & Courteous

Courteous and very efficient. A pleasure to work with.

Brandon is professional and will work for you! His follow up was really good and he was a straight shooter. Thanks!~Kalina

Had to haggle for more than 2 hours before I got deal that was discussed on phone.

Horrible!!!, They use Bait Cars to get me up there then of course they just sold it and the other was a misprint online. Then they tried selling me a car I wasn't even looking at. WT???

I bought from them they had the strongest car however over priced and they coves up smell when I picked it up it stunck like smoke booze sweat and yuck it didn't smell like that when I test drove it they said they detailed it well the seat got wiped down when I got home and it was filthy ! They didn't lete are car till after I sighned papers it was a hustle they had no mats or the cargo cover was missing do they sell it it you chew down price ? It was less them great don't trust them really ....I still have to spend money to get it cleaned and detailed .over priced under delivered.

quick

called the next day stating the truck we requested had problem and will be sending the vehicle at auction.

Everything went well

worst dealership ever! totally joke, total rip off! Run from this dealership! Worst experience ever. Traded the car I bought 6 days later at Toyota Carlsbad....better dealership and much more professional.

They used a come-on in their AD for a car they never had. I personally resent that. I drove all the way from Long Beach to the dealership in Vista only to be informed they had no such car in their inventory.