Nicholasville CDJR

Jose is the best!

Good

The Big M experience is everything everyone talks about.

Worked with Robby Sapp, he was honest and had a good experience working with him.

We ended up purchasing the vehicle. Was very pleased with the transaction. We found them to be personable, yet professional. One of the best car buying experiences we have experienced. Would highly recommend!

They suck. Didn't follow through with anything. Made offer. Said they would take offer to appropriate people, and let me know what they could do tomorrow because Manager was no longer there for the day. Some one else called me back an hour later with rutine sales nonsense. Again told them my offer. they said they would let me know what they could do the next day. Never heard back from them with a counter. Can see how they operate already. Wouldn't waste my time with them. Never will they be able to get my money. Lost their chance. Done. Oh yeah, wanted me to make a two hour drive without coming to an agreement first. Asked for information to try, and check out finances. Not cool.

Big M was very fair during our deal. I walked in with standards I wanted met and they worked very well with me meeting theses standards. My only issue was the $600 fee for selling the car on top of license and taxes.

Drove 2 hours, very friendly, accommodating, handled our business, I now own this vehicle. Thanks CarGurus

Probably the worst car buying experience I have hade to date. The salesman withheld information about the vehicle(extreme salt wear from being a northern vehicle). I traveled more than 4 and a half hours to purchase after getting less than desirable communications from the sales staff. Once I arrived, the staff was less concerned about making sure my questions were answered and I was comfortable with my purchase than they were about boasting about their inventory. One of the salesmen seemed to only care that he worked at a dealer which had 2 Track Hawks, and was overly smug about it. When I got done signing the papers with the salesman, I asked that the fuel tank get filled while I was signing the license/title paperwork with the finance guy. The salesman stated that they don't fill the tanks of used vehicles and that they are only allowed to put $15 in for the test drive. Once I left the lot and was on my way home(4.5 hour drive) check eng light came on. DEALER REFUSES TO MAKE RIGHT!

Everyone at Big M was very helpful and went beyond my expectations.

Jimmy was extremely courteous and professional. We didn't make a deal, but it was no fault of his or the dealership.

Very nice group of people! Rough start but left with a beautiful car, great deal!

Everyone was friendly. Special shoutout to Harry and Devon, who were very professional and super friendly

My experience was awesome. Ryan Wessling was wonderful and we purchased our 1st Smart car. I recommend anyone to go there for a car.5 stars!!!!!

The car was a joke. Covered in bird poop, flat tire, 2 service lights. Told me it cost $1000 more to pay cash. Never stop here again.

The sales person was nice. The car was great. They weren't willing to negotiate and the dealer's fee was way too high!

Listing price in CarGurus was below their cost on the vehicle. Not a good place to buy from if paying cash.

Sale staff was great they helped in every way

Responded quickly

They called me within minutes but never got back to me with my inquiries about the vehicle. I just asked for a simple picture of the back of the car to be sent via text but they were unable to do this. Very frustrating

Not too bad of an experience, just wish they would've mentioned/shown all the holes in the back seat. Everyone I dealt with was nice and they were able to get the payments where I would've wanted. I didn't end up buying the Jeep because they should've said there were 10-15 holes in the seat. If they hid something that obvious, I don't doubt that they hid something else.

Great Customer service!

The gentleman at Big M were great. They did everything they could to give us an even better deal on an already low-prices car. Will definitely be back here.

Exchanged calls before my brother and I drove over 5hrs to their dealership. Communicated again prior to arrival. They showed us the car after significant delay and the vehicle was in terrible condition, extremely loaded with trash inside, filthy outside and in need of many repairs. The management avoided us and eventually sent someone out to offer us a tank of gas and first dibs when they offered it for sale. They never offered an apology in person. Worst experience attempting to purchase a vehicle I have ever had. I was stunned! Drove over 5hrs back home.

I would return to this dealer for future purchases. Buying a car has never been this easy with no surprises or pressure. They’re even fixing a minor car issue after my purchase that wasn’t noticed before I drove it off the lot. I told them what I needed, and they made it all work. They also took the time to answer all of my questions after closing time. My husband was in and out in 10 minutes the following day for his part of the paperwork, so happy husband too. I’d highly recommend! This is what customer service should be. Thanks for a great experience from start to finish!

While I was not able to view the LaCrosse in person, Big M did contact me concerning the vehicle; however, after submitting an application the sales rep contacted me with non-specifics when it came to being able to purchase that particular vehicle. I was under the impression that anyone could get financed despite their credit history....must have been wrong.

Sales staff was friendly and helpful. The cars were not clean and did not match their pics very well.

You cannot pay advertised price without adding $1,000 to price for not financing wit them. Sneaky.

They were very nice and contacted me through e-mail and we're very cordial.

We got an awesome deal!!! Great trade in price!!! Drive 4 hours to go pick our jeep up and would gladly do it again. Sales rep contacted us from the start and their lender beat out lenders rates i highly recommend them to anyone. Thanks

gave me information I needed.

They were professional but did not return call after my offer.

Extremely pushy and took too long, went in for a simple test drive and they tried running my credit before I even saw the car.

Fair people, fair price, free popcorn. What could be better?

Answered my question by saying the car was available, but they simply ignored me after I asked for some more pictures of the jeep.

Messaged them about they said yes it was still available then after I drove there they said no but we have a different one very bad way to get customers in by lying to them

They were very quick to respond to my inquiry.

Very professional friendly nice newer used cars with the reasonable prices love it love it

Saleswoman called immediatedly

Great people! Very helpful and great prices!

Fast response and willing to work

Fadt response!

Responded very quickly and answered all my questions. Very professional

Best car experience we have ever had! We called first, the man in sales by the name James Gates was super friendly and helpful. He greeted us when we got there after driving 2 and a half hours, he had the vehicle we called about ready for us to test drive. They took their time with us and were very hospitable, offering us drinks as we waited for papers. Very patient as we had many questions for them. If they didn't know, they didn't act like they did but guided us in the right direction for the answers we were seeking. We had to speak with several people including Philip Bentley(whom was very friendly and easy going as well as very knowledgeable) Mo Ramadan(whom was pleasant and had a good sense of humor) and at last but not least the finance guy, James Youngs (whom was an absolute hoot)! We ended our day, driving our new vehicle home and couldn't be happier with our purchase or the Big M family. Our experience there was like no other and we will definitely be keeping any future vehicle business with them. I would absolutely recommend them to anyone looking to buy a new or used car, they have the absolute lowest prices I've seen anywhere, coming from Huntington, WV to Nicholasville, KY was definitely worth it! Thank you Big M for all your kindness, compassion and help! Hope to do more business with you all in the future!

quick response. vehicle wasn't exactly what we were looking for (interior color too light), but dealer contacted us within a week when the RIGHT interior color became available!

Friendly. And straight to the point

They were very professional and responsive to my questions.

Salesman was very upfront and honest. We came to an agreement in less than 15 minutes. They even detailed my car and filled it up with gas

Melanie was great. I will but from her again.

They did give a follow up call after I asked for more information but I wasn't able to answer, I called back and asked for the sales lady and she was on a different call, I left a message. She called back Two Days later. Not interested at that point.

Didnt get the car we wanted but we got an even better car! Great deal and great experience with some amazing workers there. They wasn't going to let us leave without a car! They are the best and we will be back to purchase another vehicle from them within the next year or two

They had 2 Navigators and they still have both listed. When i contacted them, they only have the more expensive one and that is not good business. Take your cars off internet when they sell

Good

Quick Response

they are charging a docking fee plus the price but not showing the true price on the ads

Quick and professional.

The truck had more rust than i expected and no negotiations on price

Was told to meet there to look at the car at 6:00 Drove 2 hours to get there as was told the car had been sent to auction and the salesman who told me to meet him there wasn't even working that day.

A very nice staff. James helped us with our purchase. We would buy another car from Big M in the future.

Very honest, helpful, overall great experience working with Ronnie in sales.

Pleasant sales experience...initial contact made through online inquiry. In person contact with business center sales representative, with transfer to onsite sales. Quick and easy negotation, paperwork and documentation...with exception of losing my place in line for a cash offer ;) All in all...two thumbs

Augustus helped us at this dealership. We decided not to buy this vehicle, but he was very helpful. He went to great lengths to try to find another vehicle that met our needs and fell in our price range, there simply wasn't anything available. Had there been, however, he had everything ready to go. His service was excellent; respectful and patient with all of the questions and test drives.

One call back, promised follow up with pics of Escalade and I have not received anything

Very good response. Competitive car prices.

I read a lot of mixed reviews on this place. Best buying expirenced I have ever had buying a vehicle. Would def recommend this place to others.

Responsive

purchased this truck great deal

Did not communicate very well at all I had to keep texting back they would not let me know much of nothing at all until it sold they sent me a text said it was sold

They never got back after second email

Very Professional

Very nice, a little to pushy.

I called and talked to two different sales people and neither one of them ever called me back. I would strongly recommend no one to deal with these people. There customer service is terrible

My wife and I went to test drive a car we saw on-line. When we got into the vehicle it had 4,000 more miles on the odometer than what was advertised. The car also had headlight that was not working. To date the on-line description has not been corrected. The salespeople were nice, apologetic and not pushy.

The Rubicon on CarGuru I made an offer for and they accepted site unseen had not been on the lot for a month. They used a switch and bait to get me to come in. If you like a creepy used car salesman ambiance and being swindeled, this is your place. I will never step into this place again.

Spoke with multiple sales people about a car on the website and was given the run around as to if the car was still available or not. It had sold when I asked about it but they didn't want to tell me and offered to find a similar car for me. After several days I found a better deal on a different car at a dealership down the street. It's been almost 2 weeks since my inquiry about the car and they still have it listed on all the used car websites as available!!!!

They were very interested in contacting men . They give helpful info

Christina was great! She responded promptly to my request and showed me several vehicles, great personality!

I will nor will I ever send any one there. This was my second time there they flat out lied to me. I was there 6 hours was up front in what I was trying to do

Dealer responded he was very nice he told me all about the 2009 Mercury Grand Marquis

Salesman contacted me day before I made arrangements for purchase with another dealer. I had no commitment so I told him to give me his best price because I was ready to buy elsewhere. No time for games. He gave me his price on vehicles of interest and I remembered one of them on the web site. I checked it and saw the price was about $1500 higher! I called him out on it and he said that price was for qualified people like military and other memberships. I did not appreciate that especially when he didn't ask if I qualified. Didn't seem honest. I asked for best price! He also said before the quote he never lost a customer due to price. Looks like he lost his first one. Oh by the way, the truck came down even more a couple of days later. Buyer beware!

Spoke with them, and was quoted one price. Then a salesman called me back the next day and quoted a price over $3,000.00 higher. Bad experience all around.

Brian Fletcher was great to work with. I bought a car from him last year and would recommend him again.

I really enjoyed my experience with Ryan, Ron, and the team at Chrysler on Nicholasville. They are focused on their customers needs and that shows. I don't mind a dealer making a profit if I feel I got a great deal, and I certainly can say that about this dealership. I have no problem referring my friends, family etc , to buy from this dealership. Thank you Chrysler on Nicholasville, for changing my perception of what buying a car is like, and introducing me to a car buying experience that was truly enjoyable.

Sam took great care of me and my family. Everyone there was low pressure and took the time to listen to my needs. Will send friends and family when they need a vehicle.

Buyer Beware: Dishonest Car Salesmen that are full of trickery and deceit! I spoke with Sam over the phone in regards to a Dodge Charger around 6:00. He answered several questions that I had about the vehicle and told me that he would be there until 8pm and that if I was interested in coming to look at the vehicle to call him back, I expressed I'd like to see it, but in the daylight. He told me it wouldn't be a problem to pull the vehicle in the garage so I could look the vehicle over. I called him back a half hour later to let him know that my wife and I were on the way and would be there within 30 minutes per his request from our previous phone call. To which his reply was no problem see you shortly. When my wife and I got to the car lot, I saw the vehicle pulled up by the front door and I was greeted by a salesperson. When we requested to speak with Sam the salesperson took us inside. Another salesperson then approaches us and informs us that Sam is with another customer closing a deal and that the car we in fact had called about and drove 45 minutes to see has now in fact been sold. Then he immediately tries to push us into looking at another car, but had no luck because we left. When I tried to reach Sam via phone about this issue, I could not get a response from him for several days and it was only until I called him from another number. When asked about why he did not tell me the car was sold, he said he did not know it was sold. When asked why he did not call me back when he found out, his response was that he had left early to go watch his brother play in a basketball game and that he was not even there. When asked how it was he told me a half hour before I arrived on the lot that he told me on the phone he'd see me shortly, his reply was that it is his job to get people on the lot and that is what he was trying to do and in fact did. When asked about why the other salesperson told me he was closing another deal if he had in fact left early he said he did not know. Never once during any of my questions did Sam apologize for wasting my time and gas driving to his lot. When confront with that fact, his only reply was that he would try and learn from his mistakes and try and do better the next time and then he hung up the phone on me. I would not drive a car from these people if they in fact gave it to me!

They did everything possible to get me into the vehicle that I wanted. In the end I got a great deal closer to home.

Saleswoman was very nice and helpful. Nothing pushy about them, just very easy to work with.

I read the poor reviews about this dealership and would have avoided them all together but they had a hard to find used truck I was interested in buying. Salesman contacted me and we went back and forth via email. When I told him I wanted to know if the truck was still there (reviews often say dealership promotes vehicles that are sold and long gone) he told me the truck had just sold. Such things happen. He told me a couple of days later that the truck was available. The couple who "bought" it thought it was 4x4 but it was 2x2. This must happen a lot everywhere. This is the third time I have encountered a situation where the buyer thought they were buying a 4x4 when the vehicle they bought was actually 2x2. My guess is that it's easy to mix up the two. Kudos to the salesman for following up with me.

The best buying experience that I have had. No haggling or high pressure sales. Worked extra hard to get the most for my trade. Honest and open about invoice pricing. Will definitely buy from them next time.

Will not go back to this dealer! I was told that the vehicle I wanted was still available. I was already approved with finance and told them I was on my way from louisville. Took me hour and forty five min to get there and when I get there guess what. The vehicle was already taken. Of course they tried to up sell me which was the wrong thing to do. I told them that I came there for a certain vehicle in mind and thats what I wanted. Their response was they didn't want to sell it to me because it had a radiator issue. Are you serious. I wasn't told that on the phone before I left home.?? I wonder if the guy they sold the car to knew about the radiator?? Point is for example, I came there looking for a bass boat and they wanted to sell me a pontoon. I will never go back to this dealer again!!

Portrayed the car in good condition when it was trashed. Not trustworthy