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National Motors - Ellicott City
About Us
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Today 10:00 AM - 4:00 PM (Closed now)
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8528 Baltimore National Pike
Ellicott City, MD 21043
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They weren't transparent at all regarding the van
First it was in inspection even though the vehicle has been on their lot over 100 days.
Second I called again a day later to be told the vehicle was sold.
Then I was told the vehicle wasn't sold but was being sent to the auction because they've had the vehicle for too long.
The communication was not good.
After contacting this dealership several times about this particular vehicle. An appointment was made to see the car. Since I live 3 hours away my son took the afternoon off work to see the vehicle. Once arriving at the scheduled time my son was informed that the Subaru outback had sold a week prior. But low and behold another vehicle at a higher price was available. Typical used car dealer bait and switch. I'm glad I didn't take the day off and drive 3 hours to see a car that had long been sold. I may have wound up in jail. No! I do not recommend this dealership or the salesman named Bilal.
Mar 15, 2026
Very Good sales and general management
Car was very dirty but a good opportunity
Test drive was excellent and car performance was excellent!
Mar 9, 2026
I drove 1 and 1/2 hr. Just to find out was supposedly sold the same day after receiving a call 4 day later asking if I was interested and after making an appointment to go see it and potentially buy it they tell me it was sold. But to make things even worse they tell me to wait that they will help me and show me others suv I might be interested just to be left standing for 1/2 hr. Very unprofessional and not straight forward and very bad customer service.
Shoutout Khalif over at National motors in Ellicott city!!! Best salesman I ever experienced, real cool and laid back and very transparent about everything. I did my application online and was called back instantly with an approval and came in and picked up my vehicle. They have a wonderful finance guy named David who helped me get a great deal I would recommend this place to everyone. They were awesome over at national motors, thank you!!!
Nov 19, 2025
I had an amazing experience working with Liam! He went above and beyond to find a vehicle that fit both my wants and my needs perfectly. He really listened to what I was looking for, stayed patient through the whole process, and made sure I felt confident in my decision. You can tell he truly cares about his customers. If you’re looking for someone who’s knowledgeable, honest, and dedicated, I highly recommend asking for Liam!
Nov 19, 2025
I can not be more thankful for Liam. He understood my situation and listened very clearly. Liam is the Man! If you truly need a car and want it to be a smooth and easy process ask for Liam!!
Nov 18, 2025
Liam did an Amazing Job and got me in a vehicle that met all my needs! 100% Recommend him! ASK FOR LIAM!!
Oct 8, 2025
I found a bunch of cars within my budget at National Motors so I sent an inquiry through Cars.com. The dealership promptly contacted me to answer my questions about the car and financing. The sales rep was very knowledgeable about their inventory, financing options which put me at ease. I decided to submit a credit application prior to our test drive to make sure I was approved and knew my budget. When I came in for my test drive the same sales rep I spoke to on the phone made sure each of the cars of interest were ready for me to drive. After driving a few different cars and had a few favorites, I was a bit overwhelmed by my options. The sales rep was so patient vs pushy (like most dealerships) which put me at ease to make a good buying decision. Their finance team worked hard and got creative to get me approved for financing despite my bad credit!
I highly recommend this dealership for anyone shopping for luxury used cars on a budget!
Sep 5, 2025
Shoutout to Khalif, Such an amazing person! The whole experience was incredible! I walked out with my dream car . Thanks to Khalif
I had the best car buying experience with Jeremy at National Motors! From the very beginning, he was professional, knowledgeable, and genuinely cared about helping me find the right vehicle. He took the time to answer all of my questions, explain every detail clearly, and never made me feel rushed or pressured. Jeremy was patient, honest, and went above and beyond to make the process smooth and stress-free.
What stood out the most was his excellent communication and transparency he made sure I felt comfortable and confident every step of the way. I left the dealership not only with a great car but also with peace of mind knowing I was in good hands.
If you’re looking for someone who is trustworthy, helpful, and dedicated to providing excellent service, I highly recommend asking for Jeremy at National Motors. He truly made the experience five stars all the way!
Kalif was very polite and understanding and used excellent
customer care skills to assist me in making my decision. He took
his time explaining all of the various steps of the entire process. It
never felt forced at any time. Allison was also very good at what
she does and made us feel very much at home. The experience
was amazing! We felt more like family members. When we
purchase our next car it will be via National Motors.
Jul 19, 2025
Super friendly and helpful! And definitely an easy guy to talk to about other vehicles even aside from the one you’re buying.
Apr 29, 2025
Excellent
It took a few days before someone got in-touch with me. I scheduled a test drive for what I thought was the intended car, instead I was presented with another car with a broken window. I asked about the status of the car I was here to test drive, they could not locate it. Not sure I would venture back there again!
Feb 2, 2025
Whatever you do get the Carfax on their vehicles because the auto check they say they stand behind is a complete lie! A lot of their vehicles have been in major accidents!
I purchased a car from them & I absolutely love it! Brian is awesome! He assisted me with my purchase, answered all of my questions and was very kind & professional. The only reason I didn’t give 5 stars is because it’s a little difficult to reach them via telephone, however, I had a great experience with them overall.
Jul 27, 2024
Everyone was so helpful in getting the sold
Jul 27, 2024
Great dealership. Everyone was very
friendly and helpful and Jamil made the
process smooth and easy
Jul 10, 2024
Ray was really helpful and showed me my options and very knowledgeable about the vehicles. From the beginning to the end great experience and highly recommended Ray for assistance.
Jul 7, 2024
Had a great experience at this dealership with Ray. Would definitely recommend working with him.
Jul 7, 2024
Great experience with the salesman Ray. He showed me the car and was very informative about everything.
Jun 7, 2024
Bought my car from here had a great experience working with Ray !
Jun 7, 2024
Worked with Ray had a relaxed easygoing experience.
May 13, 2024
Very nice and friendly
May 1, 2024
I didn't go or contact back because of the distance from my location, but they were very quick to reach out. Would give 5 stars,
but I didn't interact so I can't say much about their customer service
Show older dealer reviews 227
Feb 5, 2024
Jamil!! Good looks on the new ride man and thank you Mike and Kevin , highly satisfied
Feb 5, 2024
We called ahead to make sure it wasn't too busy and when we got there we were met by a gentleman named Jamil. We had only a small idea of what we were really wanting but he made the whole process seamless, easy to understand and so quick! Not at all like other dealerships we've been to. We'll be back and plan on making sure everyone we know asks for Jamil.
Feb 3, 2024
I just want to shout out jamil David and Kevin for making it work out for me thanks guys I appreciate y’all
Jan 29, 2024
Thanks jamil for all your help and management
My recent purchase of a 2019 Chevrolet Spark from National Motors in Ellicott City was a standout experience, largely thanks to our salesman, Shawn. On a rainy day, he had the car ready and shining in the showroom, an unexpected thoughtful gesture. Shawn's approach was marked by patience and empathy, making him stand out in the world of car sales. He listened attentively to our family's unique needs, ensuring we found not just an affordable car, but the right one.
Mike in financing was the perfect complement to Shawn's service. Mike's transparency and expertise in financial matters made the purchasing process smooth and stress-free. Their combined efforts resulted in a choice that was affordable and perfectly suited to our needs. I felt at home, and enjoyed how even the owner was on the floor and involved in a team approach.
With my daughter nearing her sixteenth birthday, finding a safe and reliable car is paramount. The exceptional service provided by Shawn and the positive experi
This dealer has the vehicle I wanted and I the price was acceptable but when they sent me the sheet for purchase the price of the car had gone up and extra $1000. I asked about this and they said it is ta fee the dealer charges. Strange the fee would not be itemized in lines below the purchase price like other charges. I have had other buy sheets from dealers and they do not do this.Sounds pretty strange to me.
They are simply not interested in selling the car, they are trying to sell some fees.
Sales manager straight up said that, they're not making any money on the car, only making money on fees. Plus not showing or describing all the damages on the car. Would not recommend buying any car from them. Oh wait they aren't interested in selling cars.
Nov 14, 2023
Shawn the salesman was a great guy to work with, he was not to pushy at all. Very polite, very professional. David the manager was also a pleasure to work with. Very polite and vert professional, He helped me get a better rate than expected. i appreciate all they did for me today.
Oct 22, 2023
I purchased an Infinity q60. Shawn was very helpful.
Oct 21, 2023
I worked with Naiz and Louis. Both were very helpful in trying to expedite my process.
Oct 18, 2023
Naiz was extremely helpful. Car had not yet been priced on car guru, they where able to give us a decent price once we sat down to talk numbers. We walked in pretty late during the day and they stayed late to help us close on the deal. Luis was also very helpful with closing the deal.
Oct 9, 2023
I came in for the mini cooper but I ended up with a Benz. Shawn had excellent customer service. I’m very satisfied with my car.
Oct 2, 2023
Very smooth experience, the finance manager was very knowledgeable and helped out a ton!
Sep 17, 2023
I wasn’t expecting to buy a car the same day but Luis was so great. He was able to find the perfect car for me. This is a great company to go buy a car. So happy with National Motors.
Sep 17, 2023
Great experience ! thank you to all managers and sales guys that helped with my purchase !
Sep 9, 2023
Had a great experience. Very happy with my new car. Thank you National Motors!
Came to purchase the car on a Monday, they were taking extremely long just to get me the
purchase order for the vehicle so i told them to just email it to me so i could get it to my
bank. 48 hrs go by still no purchase order from them. When i finally get them on the phone
they send it to me but tried to increase the price of the vehicle by $3000. Couldn't provide
with any reasoning why the price increase and what it was in relation to just said it was a
"reconditioning fee" whatever that is. So why isnt that on the purchase order or written
anywhere in the pricing with dealer fees, warranty etc etc. The dealership literally just tried
to get over on me and charge 30% more after i left out. Completely shady on their end. He
offered to take $2k off but still couldn't explain where this extra $1k was coming from.
Shady shady salesman. I came to look at a vehicle that was priced at one number and
was given another one 48 hrs later that could not be documented as to why
Jul 29, 2023
Came in was greeted by Jamil who did everything I could ask and got me into my dream car with the help of David and the rest of National Motors , Thank You guys !!
Jul 24, 2023
Had a very pleasant experience with the team at National motors! Was instantly greeted by the management team and assigned right away to my sales guy, Jamil. He was the best part of the experience! Besides my awesome new car haha. He made the whole process a breeze and had a wonderful demeanor. Finished up with manager David. Overall, very satisfied and will recommend my family and friends to come. Thanks guys!
Jul 15, 2023
I had a capital one pre-approval I went with which led to easy financing , their inventory was great, they had the best sports car selection within their area , staff was very knowledgeable about the cars they were selling and I ended up with a far better than most other dealers were offering , thank you National Motors.
Jul 10, 2023
Extremely professional staff, top quality cars. I went in, wasn't pressed for a credit application, found the car I liked, went on a test drive and came back ready to go. Financing was easy, they have great lenders, I got a great rate!!! 10 out of 10 would recommend
May 9, 2023
After contacting many dealers, I selected National Motors for their Great Customer Service, knowledge and advice on certain vehicles I had questions about, Honesty, Integrity and willingness to work with me regarding logistics and transport. My Salesperson is Mohammed, and I would recommend him to family members and friends, for a honest and pleasurable vehicle purchase. He responded quickly to questions and was able to close the deal within my time frame.
When paperwork was presented the dealer did not honor posted online price but instead upped the price 2000$. Also had hundreds in fees all lumped in one with no accounting of what the fees represented. There was undisclosed body damage, pretty severe. This after confirming there were no issues. Taking a longer than planned test drives revealed two trouble lights on the dash that would not have been covered by their 30 day mechanical warranty. CG indicated the vehicle had been for sale for 194 days. The sales lady told me two months.
They were all nice, though complete unorganized. What should have been an hour process was 3.5 to 4 hours just to find out they are running a scam and trying g to prey on those with lesser credit by offering 17.99% financing.
We were going to pay cash. So, I guess that's why the elevated pricing.
Anyway, I would avoid this dealership, not honest. When a purchase is near forty grand you want to deal with honest upfront people. 8 hour round trip 4 this.
Received one response to my inquiry & they sent 2 follow up emails. In all of the 3 emails I received, NONE of them addressed my questions in my initial inquiry. I requested pricing info and pics of the vehicle. In their responses they never once addressed those. Just generic (probably automated) emails asking if I received their response and did they answer my questions. WELL NO, YOU DIDN'T ANSWER THEM & STILL HAVEN'T. With communication like this, I'd recommend avoiding this dealer.
Dealer did contact me the next day and I went to see the vehicle in question. It had been sold by the time I got there but the sales rep found
another vehicle of the same model (minvan) that I was interested in. The second vehicle was a newer model and management was able to
work out financing the was within my budget. This was a very good experience and I look forward to possibly shopping with National Motors
of Ellicott City again.
Horrible experience with this dealer. I find a van I am GOING to buy and they insist I bring my truck in for a trade value (2018 Silverado) So I
bring the truck in, test drive the sprinter to then set there and wait almost two hours for a trade value. I get tired of waiting so my wife and I go
to dinner to never even hear back from the dealer. I even texted the sales person to let them know we are leaving and not even a response.
We had down payment and financing already taking care of before even showing up. You show up ready to buy with no customer service
whatsoever
Jul 7, 2022
Absolutely horrible. Car was in bad shape when had checked at the local car dealer. Had to put
money in the car even though they supposedly took car back to fix an expensive part which
should have been fixed initially and never gave us paperwork of the repair. Sold us warranty
close to $4,000 and never pointed out that if we sold car, no refund back due to only if car total or
reposessed, Never heard of such a thing and this was not communicated. We had for less than 2
months and put more money in it than can imagine. So disappointing. Requested call back from
the owner and no return call.
This has to be one of the most unprofessional dealerships in the DMV. They have no clue what’s going on in there dealership. They can’t find keys to there vehicles, there not organized at all. They promise that the car is yours even when you offer to put half the money down tell they fix the issue with it. Then they sale the car to someone else without even a phone call to you to say the car is ready for pick up. The GM then avoids your call and has a salesman tell you they sold your car. Really professional
Feb 7, 2022
Definitely recommend.
Jan 13, 2022
Very prompt and attentive service - I received follow-up as soon as I inquired about a specific listing. The gentleman who assisted me with was friendly and easy to work
with. I was very disappointed, however, when the paperwork came out and I learned about the higher-than-average ADM there. Title and registration fees are completely
standard but this was a high, inexplicable added fee that resulted in me walking away.
Very quick responder but seemed annoyed when I told him the 2 vehicles I really liked needed parts that they have been trying to get for 2 months. He asked what other vet might want him to inform me about if the receive any in and I proceed to tell him and he seemed more annoyed about the details I was going into. I must have broken up the coffee clatch group waiting for a quick easy sale!!
Nov 24, 2021
Dealer responded quickly. I had decided on another vehicle.
Called about a vehicle on a Saturday morning they responded that the car was being inspected but would be back later that afternoon. Had stopped by anyway to look at another vehicle listed on their lot and it wasn’t there either. They never returned the call to let me know the first vehicle made it back to the lot. Ended up buying elsewhere.
Nov 9, 2021
Response from current dealership:
Thank you !
I just purchased a Chevy Silverado from National Motors and it was by far the best car
buying experience I ever had! I have never purchased a car via Car Gurus and I was a bit
apprehensive. Rob contacted me and walked me through the entire process. He was very
patient and took the time to answer all my questions. I live 1 1/2 hours away and Rob
recognized that and worked around my schedule. When I arrived Henry took over and he
also took time to walk me through the process, being patient to answer my questions and
explain everything in detail. To top this off, the price I ended up purchasing the truck for
was incredible. I did a lot of research before committing to this vehicle and I can say with
confidence that I got an unbelievable deal. I would recommend National Motors without
hesitation. Thank you Henry and Rob!
Nov 9, 2021
Response from current dealership:
Thank you Jim for your awesome review.
Sep 14, 2021
They contacted me by email the next day.
Nov 9, 2021
Response from current dealership:
Thank you .
Aug 2, 2021
pretty good conversation
Nov 9, 2021
Response from current dealership:
Thank you !
Aug 1, 2021
Two times, they really do not have the cars they advertised. They want you to come in and try to offer you something else.
Nov 9, 2021
Response from current dealership:
Marc sorry about the that. After looking into this matter , we have change our website provider for quicker update reference to new inventory or to delete the sold units . But please visit our website nationalmotors.net , which is updated 6 times a day , but if you use third party site it takes 24-36 hours to update such as ( car gurus,cars.com,true cars, and edmunds ) Thank you !
Jul 30, 2021
The salesperson was kind and professional. There were also a couple
of follow up calls initiated by the dealership.
Nov 9, 2021
Response from current dealership:
Thank you !
Jul 19, 2021
Henry was so great at helping me pick out my new vehicle. He made the process easy and
fast. I had a test drive at 9 am and was driving off the lot with my Jeep Compass at 11:30. The
dealership was clean and friendly. Highly recommend this awesome dealership!
Not enough information to rate. I did speak with Henry about a discrepancy in price between the Cargurus posted price and their website price which was $2000 more but included a guestimated price on a 1 year warranty. This kind of thing is what discourages me from driving 5 hours to drive the vehicle but i do understand is part of the fni game at the end of a transaction at a dealership.
I wasted my time visiting this dealership. They told me that the price listed on CarGurus was wrong and that I should have
looked up the price on their website, which was $1,500 higher! Once I objected, the nice attitude of the finance manager
quickly changed to mean. So it turns out that "Great Deal" assigned by Cargurus was in fact a "Good Deal". I believe the
dealership intentionally misrepresented pricing to pull unsuspecting customers in.
I called about the car and they told me that it was at the Infiniti dealership. Would not say what was wrong with the car. Told me they would call me back when it was back and someone did. When I told them I lived out of state the guy said he needed to call me back and two weeks later still no call. No customer service at all
Mar 23, 2021
Yes, but didn't answer the questions I asked and tried to get me to the dealership which is about 30 minutes away.
Initially I reached out via about a vehicle I was interested in. I was contacted within a day and was told who my contact person would be along with a phone number. I reached out via phone and spoke to either Ron/ Rob about the carfax that overlooked on cargurus. I told him I'd like to schedule a test drive for Sunday (3/7/21) between 11 and 12. He assured me that it wouldn't be a problem and to notify them that I would be there. I was texted from a (410) area code and if the rest of the number needs to given I can do that via email. Once I was sure I texted back "I'll be there". I drove an hour to then find out that the car had already been sold. The kicker is I looked at the vehicle Saturday night with no update about the sale. Needless to say I feel the car must not have been for me but this lack of communication has me leary of dealing with them in the future. No hard feelings
Mar 1, 2021
Nice facility, Very easy to schedule test drive, nice follow up. I was looking at different models as I am just starting the process and no pressure. The reconditioning fee of $1,500 added to price is steep but that is stated clearly.
Overall a really great experience. Rob went above and beyond to
get me financed even with less then stellar credit. The vehicle was
in great shape and even better than the pictures. My only complaint
is that the sale price of the vehicle was a bit higher than it was listed
for. Being as though I have dealer experience I understand that the
bank had a minimum price requirement to approve the loan but that
should have been disclosed prior to the time to sign paperwork.
That aside, I would recommend this dealer to anyone, just verify the
price before signing anything.
Feb 12, 2021
Great Experience buying a car ! Priced great no pressure or stress I highly recommend them to anyone buying a car !!
Feb 8, 2021
Purchased my Audi S5 from this amazing dealership!! Great numbers and awesome service.
Thanks to everyone there for welcoming me to the National Motors Family!! Canât wait to send all
my friends here!
Feb 6, 2021
April Taylor was so helpful! She was the best. Helping me purchase my dream car was smooth even
when the process got tough. She worked with me for hours and had a very positive attitude. Thank
you very much April for your help.
Jan 30, 2021
I had a very amazing experience working with Jamil and Kobe to acquire my new ride. They were
very understanding and patient. Buying a car is not a easy task and they made the experience so
wonderful and now im in a very amazing car.
Jan 29, 2021
National Motors gave vague answers or non-answers to specific questions. This is a non-starter in the middle of a pandemic. I don't see how non-answers are going to get
people to go there to look at cars and talk with the dealership.
Jan 24, 2021
the staff are knowledgable and were so nice to me and my wife and not pushy at all. This dealership
is my go to from now on.
Jan 21, 2021
Thanks for making owning a good car possible. When I started looking I just wanted a good car and
had little idea what make or model. The manager there took a lot of time with me and had me test
drive different cars so that I could get a feel for what I really wanted. He was very nice like that.
When I picked out my Subaru (known for safety and reliable) he put a lot of effort into making my
payments fit my budget and soon thereafter I was driving that Subaru home I feel as if I got a great
deal for me.
Jan 12, 2021
Didn't buy from them, but they responded quickly and were very helpful.
Jan 9, 2021
Jamil contacted us and we went to test drive the car, but ended up purchasing another one that we didn't expect to find it at such a low price. You gotta go check their inventory. Highly recommend.
Dec 24, 2020
Great experience with this dealership, my salesperson, and the manager did a great job of
explaining options without being pushy. They got me in and out with a great BMW with no hassle.
Couldn't be happier!
Dec 19, 2020
My husband and I had a great experience at the National Motors. Everyone was very friendly and
provided excellent service. They seem to truely care about their customers. We enjoyed working
with Kobe and we give high recommendations for both him and this dealership. We are also very
happy with the vehicle we purchased!
Dec 18, 2020
Best experience Iâve had with getting a car! Awesome customer service, knowledgeable and friendly staff, and a fast and to-the-point process! Very grateful for them! Thank you!
Jamil was awesome and I HIGHLY, HIGHLY recommend anyone looking for a new car to request him. They have helped to take a huge burden off of my shoulders and Iâm 100% satisfied with my buying experience!
Nov 29, 2020
Quick response.
Nov 26, 2020
It was cool.
Nov 23, 2020
Responsive.
Sep 1, 2020
Response from current dealership:
Thank you for your kind review.
We appreciate the quick and constant response . And their willingness to assisted us in our previous choice .
After much research we have decided to continue looking for a vehicle that will suit our family.
Thank you
Sep 1, 2020
Response from current dealership:
Thank you for your kind words.
Aug 31, 2020
Will not nor ever deal with this dealer!! They are
not honest salesmen. I donâÂÂt even want to give
them a 1 Star. Bought a car from them have the
sale agreement, the car needed to have radiator
fixed. They were suppose to us on Monday to let
us know when can the car up. No one called.
Called them on Tuesday and said that something
else is wrong and they had order a part it will
come in Monday. Of course no one called us. Call
them on Tuesday and they the part didnâÂÂt come
in
yet. My husband called on Thursday for a follow
left a message for Matt the manager to call. Matt
never returned his call. On Friday the salesman
called my husband and was him
called to speak to Matt he was giving some story
that something else is wrong with
the car never would tell what. And he said he
would not give us the car. We have a bill of sale.
Sep 1, 2020
Response from current dealership:
While we were trying to replace the radiator, our technician noticed that the water pump was also defective. While trying to replace the water pump we noticed that because of the malfunction of the radiator and water pump, the engine had really over heated and now the engine was bad. We decided that this is not the kind of vehicle we want to sell and we notified them. We were trying to make sure that nothing was wrong with the vehicle and that took some time. I guess trying to do the right thing back fired and caused the customer to leave a bad survey. All we were trying to do was to protect t
More ...
Sep 1, 2020
Response from current dealership:
Thank you for your kind words.
Jul 30, 2020
Easy quick fast deal done great experience.
Jul 31, 2020
Response from current dealership:
Your kind words are greatly appreciated.
Jul 1, 2020
The pricing was fair.
Jul 31, 2020
Response from current dealership:
Thank you Charles.
Vehicle was over priced, they ran paperwork for financing, the vehicle went from 23,500 listing price to 29,000, over 1,000 in fees and a bunch more taxes and fees added on (including tags and title.) Upon a second look of the vehicle after they had detailed it showed damage to the entire passenger side that the carfax did not disclose, vehicle had been sideswiped and someone attempted to fix it. Definitely a bad overall experience, I would not buy from this dealer. Salesman Jamil was very nice though.
Jun 15, 2020
Great experience! Very professional and attentive to our needs! Did most of the deal over the phone. Would come back again.
Jun 15, 2020
Response from current dealership:
Thanks Joe
May 9, 2020
Thank God I know a thing or two about cars and what they should sound like! The 2013 Silver
Subaru Outback 2.5i Premium I looked at - advertised for $9700 needed a new transmission!
National Motors Inc after all their add on's wanted me to pay $12,000 after confirming it needed a
new transmission but they would not be able to install a new one until 6-8 weeks pass for parts to
arrive! When I first commented about the "noise" they said it was wind! BS!!! Someone is going to
buy this car and it has a faulty transmission! Previous owner likely towed heavy with it wearing out
the trans! has a 2" tow hitch - no other reason this car trans should be worn out! Buyer Beware!!!
Mar 31, 2020
$1,995 Dealer Fee??? Are you kidding! Very
unprofessional. $750 LoJack fee? The car
doesn't have LoJack.
May 13, 2020
Response from current dealership:
There is no LoJack on our cars and we do not charge anyone and we do not have a dealer fee as well!!!!
Mar 20, 2020
Very nice people. Especially loved my salesperson, April. Unfortunately couldn’t find a car within my budget.
Mar 4, 2020
Everyone there was great, extremely helpful and very patient
May 13, 2020
Response from current dealership:
We appreciate your kind words.
May 13, 2020
Response from current dealership:
Thank you for your kind words.
Dec 18, 2019
all good no BS , i did bought it
Nov 30, 2019
Great people
Nov 15, 2019
Responsive. Kept in touch. Car is as nice as advertised. I bought a different one because of color only.
I called to discuss the car, but they were not willing to tell me the "recon fee" charge over the
phone. The manager said several times that the fee was negotiable, but wouldn't say how much
they would tack onto the list price. If you're local, it might be worthwhile visiting but anyone with a
drive don't bother.
Nov 19, 2019
Response from current dealership:
Stephen,
please accept my apology for your experience. Our goal is one hundred percent customer satisfaction. We are absolutely transparent about our reconditioning fee on Car Gurus and our website. However it seems that you probably glanced over it without noticing it. Please call me at 410-465-4545 so we can discuss this further.
Hamid Kaynama
General Manager
please accept my apology for your experience. Our goal is one hundred percent customer satisfaction. We are absolutely transparent about our reconditioning fee on Car Gurus and our website. However it seems that you probably glanced over it without noticing it. Please call me at 410-465-4545 so we can discuss this further.
Hamid Kaynama
General Manager
Oct 11, 2019
Great Service
Oct 16, 2019
Response from current dealership:
Thank you Shawn.
Oct 9, 2019
They lied about the price of the vehicle. When I first asked to test drive the car they said no, then tried charging me almost $3600 in service fees. The best part is I told them I was driving over 4 hours to see this car. Huge waste of my time. It's unbelievable that they're still in business
Aug 13, 2019
Alan the assistant sales manager made the experience quick and delightful.
Terrible dealer. Setup appt with dealer, confirmed twice and showed up and car wasnt there. It was an hour away. Plus like so many other dealers these days they are putting a low internet price to get you in and then they add a reconditioning fee that isn’t always up front. Bait and switch. I drove two hours to see the vehicle.
Jun 19, 2019
Response from current dealership:
Chad, please accept my apology for your experience. Our goal is one hundred percent customer satisfaction. We are absolutely transparent about our reconditioning fee on Car Gurus and our website. However it seems that you probably glanced over it without noticing it. I can arrange for the vehicle to be brought to your place for your inspection. Again I am sorry for how you feel and please call me at 410-465-4545 so we can discuss this further.
Hamid Kaynama
General Manager
Hamid Kaynama
General Manager
Sounds like they have children working there. First call, the kid obviously had friends
hanging around and laughing... no help... left me on hold so long I hung up. Next day,
another kid told me the car was not on the lot, it's in the "trailer'... ergo... "I can't see it?"
After checking the Yelp reviews, I'm staying far away.
Jun 12, 2019
I couldnt get there because of distance. My discussions on phone with them was very helpful, I have no doubt they would have helpful service as well.
May 30, 2019
The car looks and runs great. Jason and David were very helpful. A pleasant experience. Thanks guys
Mar 24, 2019
Wonderful dealership to work with… Didn’t feel pressure while I was there… The general manager and my salesman Kevin made the transaction go very smooth
Mar 22, 2019
Great very professional
Mar 14, 2019
I was a cool experience at national motors and I joyed it
Mar 1, 2019
The car was already under contract. The sales person indicated he
had access to another car just like it but had to get in delivered from
another location. Seemed interested to do business but the timing
wasn’t right.
I inquired about 1 car at this dealership. After providing all my information and driving 45 mins out the way to come to this dealership for a car I was told I was APPROVED for. I arrived to the dealership and was told I do not qualify for the vehicle. Meanwhile I waited 2 hours and texted the sales manager Kenneth who is the person who told me to come in.... he never acknowledged me or return my text( although we were texting the entire day) I left very upset that my time was wasted. This dealership harrassed me for 3 days afterwards promising that they would get me in a car i liked if I came back and gave them another try. Once I finally decided to come in (Bryan) the car salesmen who called me 10x a day trying to make a sale never came to help me (Because he was helping other customers although I scheduled an appointment to come in). They had another salesmen who knew nothing about me bring me the exact car that I was “denied” for 3 days prior and told me the sales manager (Kenne
Feb 17, 2019
Although we did not purchase the Cadenza from National Motors they were very professional in every sense. Full disclosure about the car and friendly staff. I would not hesitate to buy a car from them.
Jan 30, 2019
Didn't have vehicle was interested in, but was shown other options. Salesman John and manager Kenny worked with me and allowed me to
get a car with no pressure tactics that was within my budget.
Jan 21, 2019
The dealer was very helpful and willing to work with me
Jan 12, 2019
Very good
Oct 28, 2018
I visited dealership and walked around lot. No one came and spoke to me. I actually approached a Sales Rep who was working with another customer. He was polite and respectful of people he was assisting. I ended leaving without any assistance.
Oct 16, 2018
I contacted National Motors about a Chrysler 300C that had been on CarGurus for 160 days. I was told it was
there and ready to go. I drove 2 hours with cash in hand only to be told the car was being checked out, then it
had oil issues, then it was run without oil and had a bad tranny... Then they tried to sell me different vehicles. I've
been a professional mechanic for 28 years and have worked at several car lots and have never seen such
deceptive business practices. 1. Why would you lie about a car being ready for sale if it had never been checked
out? 2.Why would a car that had been on the lot for over 160 days not have been checked out? 3. Why would
you let anybody drive two hours to see a car that had not been checked out? 4. To try and sell someone a car
after you lied and wasted their time is just plan stupid. No dealer is this uneducated about good sales practices
and procedures. Just dishonest sales practices
Oct 13, 2018
I was told the car was sold. Then I received an email from Car Gurus indicating a price drop. The car was never sold. How can I believe anything they say?
Sep 20, 2018
Responsive
Sep 7, 2018
Responded quickly to my inquiry.
Jul 2, 2018
Willing to locate the car your looking for if they don’t have it in stock. Appreciated that.
Jun 26, 2018
They contacted me promptly and it was easy to follow up with them.
Feb 28, 2017
Car that was shown was listed as an automatic, when I got there it was a
manual transmission.
Feb 18, 2017
Good
Nov 16, 2016
Dealer was very polite and helpful. Made sure I was completely satisfied during negotiations. Process was fast and easy. I applied for the car I wanted and was on the road within 24hrs. I highly recommend
Nov 3, 2016
Poor, puzzling met with dealer rep. car not at the lot he said it was drove him and I in my car to another lot. looked at the truck got inside checked it out , clean then I was informed the transmission was blown. have to put in a new one , never heard back...poor
Oct 25, 2016
Dealer responded right away.
Oct 12, 2016
Terrible service. The dealer sold the car I called about and failed to tell me before I drove all the way over there. Then he proceeds to try and sell me something else all while making jokes about my frustration. Needless to say I will NEVER attempt to deal with this place again.
Jul 11, 2016
Dealership was friendly and responded timely, but we choose a different vehicle
Jun 27, 2016
They have called me over and showed me this vehicle which was total and wrecked. Re built in garage with not running state. I drove 40 miles to see this car and it had totally disastrous carfax
Jun 21, 2016
Horrible experience. Dealer told me the car I called about was sold.
Then, offered another similar vehicle which seemed like a decent
alternative. On that day (Wednesday), I communicated my interest and
scheduled an appointment (Friday) to test drive the vehicle with the intent
to purchase the car if the test drive was successful. Called to confirm
appointment and that the car was still available on both Thursday and
Friday morning. Jeff assured me it was. I arrived to the car dealer as
scheduled to be met by Jeff stating that the car was sold earlier that
morning. He then tried to sell me a vehicle with 30,000 more miles than
the car I inquired about. I had read reviews from customers who had
similar experiences with Natl Motors. Makes you wonder if they even
have the vehicles that they advertise on your site or is it just a scam to
get you in to buy a higher priced, higher mileage vehicle. I have
purchased 4 vehicles and this was the worst car buying experience by
far. And the Manager was of no help, he just went along with Jeff's
program......I wouldnt spend a dime there! Dont waste your time or get
your hopes up!!!!
Jun 20, 2016
I was treated and greeted very well. They have a good assortment of vehicles. I was looking for my son, but he decided on something different.
Jun 13, 2016
I found a car that I really liked online. I emailed and called the dealership before making the 48 mile drive from York, PA, to be sure the car was still in inventory and available. It was. When I got there no one could find the car. They made no effort to do so, either. After reading other reviews I am wondering if the car actually existed in the first place! It was a very bad experience.
Jun 12, 2016
I really like the cars, they look great and most of them have low mileage.
Jun 9, 2016
Anthony Has Been Awesome. National Motors Has Been Amazing. I'm Looking Forward To Completing Business With Them This Week..
May 28, 2016
When i traveled to National Motors, 2 of the vehicles I went to see, were sold prior to my arrival. I saw one other vehicle that I liked, but they couldn't find the keys to it. It was a wasted trip.
Last year I bought a Dodge Charger from this dealer. Trust me this dealership is shady at best. Car was not ready when I purchased and took weeks till I picked it up. Ended up picking it up before they got all the stuff fixed as I needed the car. They told me several times the car was ready when it was not. Many wasted trips to see the car not fixed or not even at the dealership. To this day I never got some things taken care of. I will warn you to check everything. For instance, just because it says it has it, don't mean it actually works. For me the xm radio feature is broken, they could not fix it because they said they didn't know how. Floor mats were not there, spare tire was shredded beyond belief, truck kept popping open which I had to fix myself since they couldn't. I would not recommend them. I assume a lot of advertised cars are not ready, they can't handle repairs. They want you to buy the car as is and forget about repairs. If you buy there, make sure everything works, even the small stuff, don't count on them being honest or having the knowledge to fix agreed upon items that are broken!
May 12, 2016
Terrible experience! I wouldn't recommend them to my worst enemy!
Upon arrival, the car I went to see was "sold" and gone, then we looked at another car, and learned about their $1,495.00 processing fee they add to the price! I will never dtep foot on their lot again!
Its amazing to me that I inquired about a specific car, and every dealer who
responded back, failed to not provide a link to the car I inquired about. I
don't have time to go back to the lists and figure it out. My thoughts for
dealers - its worse than if you did not get back to someone at all.
Apr 22, 2016
finance is available and very incline to setting up test drive appointments and get you in a vehicle today
Mar 30, 2016
I called National Motors about a car they
had advertised on line. They told me
they had the car. I drove do the dealer
and was there within an hour. The
salesman told me the car was sold.
Then tried to sell me a different car.
Five days later the car is still listed on
line for sale. I told my co workers about
my experience and I found that this
exact situation happened to one of
them! I would not recommend driving
from any distance to see a vehicle that
National "Bait and Switch"... I mean,
Motors had advertised....
Mar 19, 2016
The vehicle was sold and I was sad but the sales person, Sid, was really nice and I was actually trying to remember his name and the dealership which was prompted into memory by this questionaire. Thanks.
Mar 19, 2016
Car was already sold
Mar 19, 2016
VERY POOR SERVICE, I drove over an hour to a appointment
when I pulled up another customer was pulling off in the car. As I
entered the dealer the sales men was very unprofessional. I
guess after the other guy quoted his insurance for the car he
didn't want it by then they was calling me to come back. I'm very
glad I didn't purchase a car from this dealer. I would NOT
recommend this dealer, it's a waist of TIME and MONEY.
Mar 6, 2016
I was contacted the next day and I asked some verifying questions about
the vehicle. I wasn't called again for 3 days or so. The day I was going to to
in to see the vehicle, I couldn't get anyone to verify it was still available.
After waiting for a return call for over an hour, I called and pressed the
matter, and was told it was sold
Mar 5, 2016
Great place awesome employees sales
rep made things I asked..I've personally
shared this dealer on my Facebook page
your in and out the door!!!
Feb 29, 2016
Took about a week to get back to me
Jan 26, 2016
The sales person was nice and also the
finance person were nice But when
buying my car it wasn't that clean inside
. And they didn't even bother to gas up
my car . But they were very nice
Dec 2, 2015
Vehicle was sold when they called me
back.
Dec 2, 2015
Felt mislead and just not valued while
shopping. Informed rep of my situation
and was told that they could still help just
to leave the hospital and find out that
they were not able to help.
Nov 30, 2015
Great
Aug 6, 2015
The old bait and switch, hidden
cost, thousands more than
advertised. Stay away!!
Jul 22, 2015
Called fast
Jun 17, 2015
Vehicle was in poor shape. Roger was apologetic but wasn't even
cleaned. Had water issues, bad window in convertible and
needed much work. Car was really run hard!
Jun 10, 2015
Vehicle were already sold although was told via email it was available. Still listed on this site as available.
Jun 4, 2015
We drove almost two hours to see the car. When we arrived we
were surprised by the location...not a huge car lot but a small hole
in the wall with barely enough room for the cars. The best is yet to
come though..the car wasn't there. The sales person who came
out to greet us had a knowing look on his face and stated that
there were three locations and that WE should have
called...hmmmm....wellll...how was I to know there were three
locations?? The car was advertised at THIS address. The way I
see it, it is their responsibility to tell the potential customer that
there are three locations and specify where the car really is. Duh!
I called them initially to ask a question about making an inter
state purchase. This would have been the opportune time for
them to advise me that there are indeed three locations and make
sure the car I wanted to see was at the one I was going to..but no
one said anything...so we drive almost two hours one way and
were advised that the other location was another 11/2 hour away.
What a waste of time! If I could give minus 5 stars I would.
May 29, 2015
Great experience from star at to finish.
Mar 24, 2015
low ball offers based on auction value of vehicle
Oct 23, 2014
Buying the car went great. A
week into it i noticed the car
needed a few very minor fixes
that were covered under warranty.
I would call and ask to speak with
someone about bringing it in for
repairs to which I would be put on
hold for 10 to 15 minutes at a
time, told that someone would
call me back and then they never
would. It took me three weeks of
calling and showing up at national
motors to finally get a time a
appointment to get my car fixed.
On a positive note, Matt in service
is great to work with
Oct 22, 2014
They respond within an hour and told
me as soon as possible that the car was
sold. Very responsive.
Aug 26, 2014
National motors sucked they
advertise vehicles they do not
have and never had to get you in
to tell we have this or that ! They
give small car dealers a bad name
Oct 6, 2013
Great experience! Highly recommend
Oct 5, 2013
Very unprofessional dealership. first they mislead over the phone
about the status of the car as It was already sold or non-existent.
After calling to the dealership they tried to sell a lot more expensive
car. We were not interested and the upper management made
unwarrented racial comments on the ethenic groups. I would not
recommend any respected person to do business with such
insensitive dealership.
Sep 23, 2013
Very much wanted to buy from them. They had a very nice car that
was so close to what we wanted and the price was where we
wanted with some negotiations (fairly painless) in the end
unfortunately the car my wife really wanted was elsewhere.
However we recommended National to our friend who was also
looking for similar car.
Sep 17, 2013
Dealer did not have the car advertised.
Sep 11, 2013
jaked up the price
Sep 8, 2013
Great experience. The car I initially wanted had just sold. But they
had a later model in stock. It was a much better option and I am very
pleased.
Sep 2, 2013
Friendly and helpful. Willing to work with you. Medium size dealership - not overwhelming. Took only 2 hours to get everything done. Very efficient
Aug 30, 2013
Excellent car buying experience!!!
Aug 22, 2013
Excellent company with great cars!!!!
Wonderful salesman
Aug 20, 2013
I saw the car online and requested more information. I received a quick response. The saleman I worked for ( Robert) wasn't to pushy which I appreciated a lot. Everyone in the dealership was very nice as well.
Jul 30, 2013
I didn't buy from here but my grand daughter did and got a great price on
her car and it is very nice.
Jul 2, 2013
Very courteous dealer but after seeing car it was not what I wanted
Jan 30, 2013
Horrible they are rude
Jan 25, 2013
Called the dealership the same morning we decided to go over. We explained it would be 2 hours before we got there because we had that long of a drive but wanted to make sure the car was still in stock. Come to find out the car was already sold and the salesman would not be up front about when it sold, even though all other dealerships have/had been open about that information when it happened to us in the past. Also the guy we spoke to on the phone wasn't even available at the location to talk to and "couldn't be reached". Then they proceeded to try to sell us different cars, that were not even the same make as the one we went to see, because they wanted to try to make things 'right'. We also had to be driven to a seperate lot to look at their inventory, as the cars for sale where not located in the same place as their office was. Overall a very big dissappointment for a 2 hour plus drive.
Jan 24, 2013
Friendly Staff
Oct 27, 2012
Dealer responded to my inquiry.
Jul 26, 2012
I never went out there but they contacted me.