National Car Mart

Great car. Car was very clean and at a good price. Leroy was great to work with.

Reached out, excellent communication and service.

Very nice and helpful. But ended up buying a vehicle elsewhere.

Like to work with people good dealer

Good dealer

The truck jerked whenever you shifted to drive than reverse.

2008 Toyota RAV4 had an accelerator pedal that WASN'T functional. This was NEVER mentioned when National Car Mart was contacted to see if the vehicle was still available. "George" said nothing was wrong with the vehicle and that it ran fine. After a three hour drive to see the RAV4 and a prolonged wait to bring the vehicle out , the WRONG RAV4 was presented to me ( an older , rougher looking RAV4 ) After rejecting the bait-and-switch RAV4 , "George" escorted me to the advertised RAV4 and revealed the issue preventing the vehicle from functioning correctly and blamed the problem on National Car Mart being a wholesaler and being very busy. ( "George" mentioned the phonecall days before where he assured me that the vehicle ran and drove just fine but said he forgot to get the vehicle ready ) After six hours of driving ( eating up the majority of my day ) National Car Mart reimbursed me for $30 worth of gas and assurances that he would contact me as soon as the SUV was repaired

Friendly and efficient staff; so much so, that I purchased a 2008 Toyota Sienna. Good people, good experience.

I had a good experience there

Made an appointment to see a vehicle, I arrived on time only to find out my 70 mile round trip was a waste of time because the truck was sold. Very disappointed.

They sent a message stating it was no longer available but its still showing in sysyem

Excellent response time explained in Excellent Prifessonal Matter not rushee not pushee the manager gets 5 star for treating others the way he wants to be treated much respect towards the Manger ov the sales department I would recommend he will h

Excellent customer service from Sydney!

First time buying a car from a dealer, and the experience was wonderful. Shannon took his time to walk me through the financing and gave me a great deal on a 2005 Toyota Celica. Personable staff, completely transparent about everything, and genuinely cared about my buying experience. Would recommend!

Responded fast and they were very professional.

Great responder!

Horrible. They sold the car I was interested in and was going to see the next day after getting in contact with someone their and doing the finance application.

I didn't get an e-mail response until later on the next day. In the mean time I stopped up from Akron to look at the truck on my own and found it OK but not good condition. In their message it was described as good condition. We have disagreeing views of what is good. I thanked them for their time.

Looks good

nice guys

Nice person

I ask for a cash price with shipping , they kept saying call me. I had made a decision to move on the car but could not get them interested in it ,,,, I am now thinking something must be wrong with the car or the dealership

Communicated through email. good response time

Everyone at this dealership is super nice. My salesman John worked with me on price and the car is in great shape for its age. Thanks guys!

More than helpful went above and beyond

Very helpful.

Drove 3 hours, car was ready for me to test drive. Was back on the road home in the car in under an hour.

They were absolutely fabulous, respectful, and polite. Made every effort to make sure your experience with them was A-1, through the entire purchasing process.

I’ve gotten 2 emails saying someone would reach out . No contact other than the emails .

I was contacted by the dealer, promtly. However, I found a similar vehicle close to home and purchased it instead.

Car was gone unfortunately but frank was more then willing to help!

Great experience and staff very helpful. Salesman John Simms was very professional.

I had a good experience buying my Sprinter van, coming from 9 hours away to look/buy the vehicle, they had Mercedes look it over before I got there to ensure I had a successful trip home.

Nice place

Easy no hassle group to deal with

Contacted me two times.

So far everything has been great, have done everything on line or through e mails, going up to see and hopefully buy the car. But a great place to deal with.

They were very professional and courteous

Contacted me within hours. Internet manager was out of the office so I was turned over to an experienced and knowledgeable salesman. He Arranged a test drive the next day and we purchased the car that day. Very fast, friendly and efficient sales process.

Very friendly staff and very helpful and great prices too

Great sales person larry very helpful and kind informative very hard working etc great

Very prompt replies.

Car was rusty lol were nice just not what we were looking for

The guys totally impressed me from the first call to driving away in my new car. I’ve got nothing but love for this place!

I was unexpectantly contacted... However professionally in doing so, I am just pre-shopping until I am fully ready.

John Sims is the MOST honest car sales associate I've ever spoken too. He answered all of my questions and educated me on so much about my situation. He didn't try to feed me any gimmicks or false hopes nor pressure me just to make a sale. I haven't purchased a vehicle from this location YET but I will be contacting John once I'm ready in the very near future. Thanks John for all of your help and honesty.

I'm very particular about vehicles, but realize that a used car is a used car. Having said that, this place seems to sell every piece of junk you see on the road on a daily basis. They posted a pretty fair asking price on a truck, so I stopped by yesterday to check it out. I swear, I've never been to a dealership that leaves McDonald's french fries on the floor in a vehicle before putting it up for sale until I went to National Car Mart III. I don't know if they charge extra for the old, stale fries or if that's a special feature? All I know is that I wouldn't buy a car from there if I were buying it to be put in a demolition derby.

Great service

Nice

I purchased a vehicle from them. Very fair, straightforward and efficient.

Good guys

pleasant, they responded as they should. I didn't respond to them because I had changed my mind on the automobile.

Responded quickly. Did several follow up emails. But the challenger was already sold. But they told me they had two more coming in

Prompt

No place to park, dirty store, couldn’t find the keys, couldn’t find the truck, truck was dirty, truck was missing the bed cover as shown in the photo, decided this place wasn’t for me!

I wasn't happy with there selection and I found water in the trunk of the Lucern I went to go look at and to me it had a smell inside the car. I spent 15 minutes there and left.

They say they will sale the car for me I call to pay they told me the car is sold it sad

Great

Spoke with Frank regarding the Cadillac SRX. I must say Frank was the most helpful and responsive salesman I had encountered throughout my journey in finding my vehicle. He went above and beyond. If looking for a great salesman,Frank would definitely be the one.

great

Responded, but did not directly answer my questions. More of a sales pitch then a genuine "How may I help you?"

The seller provides promptly responded and answered all questions in an email

Awesome people

Great buying experience overall. Larry was my salesman, but everyone there was nice and had good customer service. I didn't have the best credit. They worked with me on price and paid cash for a Volvo XC90. I live 2 hours and 30 minutes away. I had to drive back another day. When I got there, the dealer was closed and gate was locked. I called Larry's cell. He sent someone to open the gate so I could drive the car home. Steller customer service. I have a few minor repairs, but given the price and that the dealer is as is, I feel I got a fair deal. The lady who works in the finance or payment department was great too, but I can't remember her name, sorry.

They have very good prices around

Frank responded back in a timely manner. He gave me all the information I have requested so far. He made a very good impression and from the call am more comfortable in doing business with the dealership.as a square dealing and reputable group. I have all the information I need to make an informed decision. Have not made final decision or the purchase yet, so my experience is still limited. The only reason they did not receive 5 stars, the car listing says eligible for extended warranty, and the warranty group looks very good. In the call it seemed that they do not actually warrant exotics and I have been left on my own to contact the warranty company. The company is a bit insular as they normally sell through dealerships. Had to hunt to locate q contact on the internet. Have not heard back. I

the dealer promised to check shipping rates and answer question ... but no action at all. just forget about them, a lazy incompetent bunch

Dealer told me they were getting a repair done to call back in a week. 3 days later I called back and it was sold.

Great guys great service. I will tell others how good they were to me.

Great!!!!

The experience was ok. I called Jeff and let him know my credit circumstances and the type of car to trade in and he said he would get back. I did not hear back for several days and contacted Jeff and asked for car description again which I gave the first time. But he told me I had too much negative equity which he presumed I didn't want the car. I have since gave him the information and we exchanged texts about the amount down. I questioned the amount down and have not heard back since and this was over a week ago. Derrick

Great

Although we didn't purchase a vehicle here, the sales person (Tim Johnson) was very good. I found him to be trustworthy, diligent and a good listener.