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Acura of Palm Beach
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Today 9:00 AM - 9:00 PM (Closed now)
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6870 Okeechobee Blvd
West Palm Beach, FL 33411
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Jan 20, 2026
I tried buying a car for four days, just to have it sold right from underneath me. We started the financing process Tuesday night, then the salesmen takes a day off and does not pass me off to anyone else. My credit got ran about a dozen times, even after getting an approval and again after the car I picked out was sold out from underneath me. Then they call and tell me that they will find me another one and have not heard from anyone since. I have called and left messages and texts and nobody picks up.
May 23, 2025
Very good and considerate service. My contact CB trekked up to Viera, FL to do the swap — my 2019 minivan for their 2023 one. Except for one day snafu, everything went smoothly!
Thanks !! The new car is great.
May 24, 2025
Response from current dealership:
Ruth, thank you for your support! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.
May 8, 2025
Response from current dealership:
Hello Sue, we're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (561) 295-1676 so we can work towards a resolution.
Very difficult to work with. Company seems very disorganized. Received 5-6 phone calls from different people, yet it took a week of constant communication to get any real info from them.
Apr 30, 2025
Response from current dealership:
Hi Ann, we really appreciate your feedback! Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon.
All the best,
Napleton's Palm Beach Acura
(561) 295-1676
All the best,
Napleton's Palm Beach Acura
(561) 295-1676
Friendly people and several of them called me not knowing that I had spoken with others at the dealership.
When I asked for an "out the door" quote they jacked up the price by >$5000 from ad price with all sorts of
dealer fees, process fees, cleaning fee, etc. that were way overboard. No Deal! I would not do business with
Napletons.
Feb 27, 2025
Response from current dealership:
Hi Leonel, I would like to get some more details about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (561) 295-1676 so we can assist you further.
Dec 25, 2024
Response from current dealership:
Hi Ivan,
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world-class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Alex Acosta
General Manager
alex.acosta@napleton.com
Direct: 561-295-1676.
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world-class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Alex Acosta
General Manager
alex.acosta@napleton.com
Direct: 561-295-1676.
Purchased this vehicle and had 1 tire different then the rest . When we signed the papers financed manager assured that he has friends in Miami and will have the tire changed as I live in Miami . Almost a month after I’m in talks with other manager Dio who you need to email 2,3 times to get a response stating he’s been for a few days off so not sure when he’s working as he’s always few days off but anyways , still waiting for the tire to be replaced as they agreed . It’s funny , thought other dealers more up north are different then Hialeah style dealers .
Dec 18, 2024
Response from current dealership:
Hello, thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally.
I sincerely apologize for any communication issues you experienced at Napleton's Palm Beach Acura. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deliver exce
More ...
I sincerely apologize for any communication issues you experienced at Napleton's Palm Beach Acura. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deliver exce
The salesperson that helped me (Pascal) was great, very helpful since I came from out of town to look at this vehicle. My issues actually came with the dealership. I had a trade-in offer that they wouldn't honor and offer 3k less, again I drove 4 hours to get this vehicle so I decided to let that slide and that's on me. What's not on me is I had rims on my trade in that I wanted to keep and they agreed to swap for a fee, no problem. After being there for hours they told me that they couldn't get the wheels to fit, which was weird because they are oem wheels from a different Acura model. Long story short, I bought the wheels again and today was told they fit perfectly. So someone lied. Also I thought tires had to be replaced prior to selling a used car in Texas. Today I was shown the tires and there was a large gash on the inside tire wall that's been there before I had the vehicle. It could have blown out and caused alot of damage. I wouldn't recommend them.
Sep 26, 2024
Response from current dealership:
Hi,
My name is Alex Acosta, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at (561)-295-1676 or alex.acosta@napleton.com at your earliest convenience.
My name is Alex Acosta, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at (561)-295-1676 or alex.acosta@napleton.com at your earliest convenience.
I canât describe how satisfied we are with our purchase from Napoleon
Acura. I was contacted promptly by Mr.Luis Flores and I told them the
exact car I was looking for and since it was long way ,to have it ready
for our test drive. He let me know that Ellio his sales associate would
be meeting with me as well. After having had an awful experience at
another dealer we were exhausted but they had the car I wanted. Ellio
immediately greeted us as we entered and the car was show ready,
Luis immediately apologized for some minor adjustments that the car
needed, we proceeded with the test drive and it was all I wanted. The
negotiation was smooth and completely transparent and they most
certainly worked with us on our budget. Ellio stayed with us as they
prepared our car for delivery and was so nice and so pleasant, he
gave me his number so if I have questions about the technology of the
car any time and he ensured the car was delivered as expected. The
dealership is absolutely beautiful!
Aug 28, 2024
Response from current dealership:
Hi Angela,
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. We appreciate your feedback and so does our staff. We hope you have a great day!
Sincerely,
Alex Acosta
General Manager
alex.acosta@napleton.com
Direct: 561-295-1676
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. We appreciate your feedback and so does our staff. We hope you have a great day!
Sincerely,
Alex Acosta
General Manager
alex.acosta@napleton.com
Direct: 561-295-1676
Aug 22, 2024
Response from current dealership:
Hi Bill,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does our staff. We hope you have a great day!
Thanks,
Alex Acosta
General Manager
alex.acosta@napleton.com
Direct: 561-295-1676
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does our staff. We hope you have a great day!
Thanks,
Alex Acosta
General Manager
alex.acosta@napleton.com
Direct: 561-295-1676
Aug 10, 2024
Vehicle sold before I could purchase but good communication
Aug 14, 2024
Response from current dealership:
Hi James,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does our staff. We hope you have a great day!
Thanks,
Alex Acosta
General Manager
alex.acosta@napleton.com
Direct: 561-295-1676
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does our staff. We hope you have a great day!
Thanks,
Alex Acosta
General Manager
alex.acosta@napleton.com
Direct: 561-295-1676
Aug 7, 2024
Response from current dealership:
Hi Vikas,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does our staff. We hope you have a great day!
Thanks,
Alex Acosta
General Manager
alex.acosta@napleton.com
Direct: 561-295-1676
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does our staff. We hope you have a great day!
Thanks,
Alex Acosta
General Manager
alex.acosta@napleton.com
Direct: 561-295-1676
Show older dealer reviews 199
Sep 30, 2023
Was not advertised as a certified pre owned 1st was told could be bought w/o $2400 cost to certify but if I did it could be bought for 1500 to certify the next day they called me back to meet half way and I did but they went back to the 2400 and had $2000 in dealer cost add on’s and the car could only be bought as cpo
Sep 16, 2023
Great communication. Have not purchased yet, but the are my pushy and are keeping an eye out for a vehicle that meets my needs.
Jul 20, 2023
It was very informative, and if the situation and TIME will coming to reality, I'll get in touch for a visit at your Location. THE GENTLEMAN WAS very friendly..
Was passed around to multiple people for several days who wouldn’t stop asking for my contact information (that they were already using to contact me); meanwhile, they sold the vehicle out from under me.
Feb 2, 2023
Response from current dealership:
Hello Justin my name is Lily, Customer Relations Manager of Palm Beach Acura, I'm very sorry to hear about your recent experience and we truly apologize for the inconvenience this has caused you. If you could please give me a call at 561-859-0734 so we can discuss.
Response quick, but they bait and switch.
I request for the vehicle they have it listed for few months, even today they still have it on list for sale, when the gentleman called me, told me unfortunately the vehicle was sold, and asking me if I'm interested in Porsche or some other vehicle.
I will see when they will be removing the car from inventory list.
Dec 3, 2022
Response from current dealership:
Hello Yong my name is Lily, Customer Relations Manager of Palm Beach Acura. We value our customers' opinions and would like to thank you for bringing this to our attention. Please give me a call at 561-859-0734, I would like the opportunity to resolve this issue.
Oct 28, 2022
Jean was nice and friendly, the two salesmen that came out to negotiate after him we condescending and rude. Not a place to bring your business
Nov 3, 2022
Response from current dealership:
Hello Adam my name is Lily, I am the Customer Relations Manager of Palm Beach Acura. We value our customers' opinions and would like to thank you for bringing this to our attention. Please give me a call at 561-859-0734, I would like the opportunity to resolve this issue.
I always wanted a dodge,so I found one at dis dealership,,contacted them ,,made the appointment too go see the car ,,drove over 4hours ,me and my son 15 years old ,,sales man Chris ,and Andreas ,,test drive ,,bought the car ,drove back home same night 11pm ,,best car buying ever ,,thanks too all the staff at , Subaru of north Tampa ,,for sure Al be back thair too get my next car they made me n my family happy tops ,,best car buying ever ,,,
Oct 29, 2022
Response from current dealership:
Hi Claude,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Oct 8, 2022
Reach out to said dealer ship , on the same day some one ? Reached out to say it’s after hours, but I can continue to view their inventory. On the next day some one did reach out to me enquiring if a certain person has reach out to me , which he didn’t, eventually the vehicle was sold , but a nice young lady continued to reach out to me , if there’s anything else she can do for me ,
Oct 12, 2022
Response from current dealership:
Hello Ann, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Sep 26, 2022
Called to follow-up on online inquiry. Left message for manager to call back. The lady taking the message checked vehicle still available. Right after ending the call i receive a text that vehicle already sold.
Sounds like a typical bait and switch tactic….was not expecting this from an Accura dealer.
Sep 28, 2022
Response from current dealership:
Hi Akbar, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (561) 686-0300 and we will do our best to make this better.
Excellent Customer Service. They did not try to force any extra offers like other dealerships have done to me. If anyone is interested on paying them a visit, ask for Luis or Jean. Be clear on what you desire & your limits. They will definitely work with you. If I could give them more Stars I would. Napleton’s Palm Beach Acura is not (All State Ins.) but you will definitely be in Good Hands.
Aug 21, 2022
Response from current dealership:
Hi Alex,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
1 Star. Went in to purchase a car, salespeople were nice enough and helpful. Car was a great price, but they will only honor the lower interest
rate the bank gives you if you have good credit (printed right on the form from the bank!) if you purchase a service warrantly and wheel
coverage plan, otherwise you have to accept a higher interest rate. So basically they priced the car low and to make money on it they gouge
you on your interest rate or sell you service plans you don't need to make up for the low price, and you don't have a choice (other than I guess
to pay cash which I was told they don't like). Now I can't even get any info from the dealership on the worthless service plans they essentially
forced me to purchase. Typical dealership garbage. I even asked them when I was there why they had such low ratings online and they said
they didn't know why, now I know. Won't be back.
Aug 12, 2022
Response from current dealership:
Hi Philip,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
They were helpful, friendly and wanted to earn my business. In the end, I went with a different vehicle and dealer. No fault of theirs, just opted for something else.
Aug 6, 2022
Response from current dealership:
Hello Ralph, we appreciate you taking the time to leave us this feedback. Please reach out to us at (561) 686-0300. Your comments play a key role in the success of our business, so we hope to speak with you soon.
Aug 5, 2022
Response from current dealership:
Hi Ida,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
They call and I was in the middle of the morning breakfast and asked for a call back and no one ever responded
Jul 20, 2022
Response from current dealership:
Hi Leo,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Conflicting stories about financing and the web says they can deliver cars but they want you to come to the dealership. they say they don't
take financing from other banks. Money is money.
Jul 15, 2022
Response from current dealership:
Hello my name is Lily and I am the Customer Relations Manager of Palm Beach Acura. We apologize that our service did not satisfy your expectations. Please give me a call at 561-859-0734, I would like the opportunity to resolve this issue immediately.
Jul 8, 2022
One of the sketchiest dealerships I’ve been at, I was looking at a TRX they had in stock. So I told the associate I was ok with the price and I was gonna do 85% financing threw my personal bank and just put the 15% down in cash, I had a pre approval and got told he could not take my banks money and that I could only finance through one of there banks, I told him if anything I’ll put the cash down and once the check from the bank arrives and gets deposited into there account, we can go from there but no that was not good enough for some odd reason, last time I checked money is money. I don’t like getting screwed but I know when something fishy is happening and this dealership will try to get as much out of you as they can. Even my personal banker said she never heard of a dealership turning down a check before
Jun 23, 2022
Very helpful, overall I was pleased with the experience and I would recommend this dealership to anyone
Jun 25, 2022
Response from current dealership:
Hi Rich,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Jun 22, 2022
Prompt response
Jun 24, 2022
Response from current dealership:
Hi Oscar,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Jun 17, 2022
Response from current dealership:
Hi James, thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Dealer was not transparent with mechanical work needed on the car. Their salesperson asked me to drive 3 hours to the dealership one week, while the next week I’m told the car hasn’t even arrived yet. Sales staff are lacking basic communication skills.
May 20, 2022
Response from current dealership:
Hi Keith,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
May 11, 2022
They called me stating that they have the car that I’m interested in, drive an hour to the dealership and when I have got there they could not find the car.. Salesman said that he will call me next day but he did not. I stopped by next week, finally saw the car and they tried to trick me with adding some things on the price of the car even if I was very specific that I don’t want any additional things. Left the dealership, they just don’t care about the customers.
May 12, 2022
Response from current dealership:
Hi Bob,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Well if this is referring to Napleton’s Acura then yea. They sold me a car that wasn’t ready and my promises have not been fullfiled. One thing is I am still waiting for the check which they are supposed to send me for my first months payment because they took so long getting my car ready.
May 8, 2022
Response from current dealership:
Hi Greg,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
May 3, 2022
Warm greeting, impressive salesman, knowledgeable, caring, good listener, and not at all pushy. Very nice facility too.
May 5, 2022
Response from current dealership:
Hi Jack,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Don’t start off a sale by telling the customer there is no negotiating. After we negotiated, this customer was satisfied with Shelby and I drove my new to me truck home.
May 4, 2022
Response from current dealership:
Hi Teron,
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
May 4, 2022
Response from current dealership:
Hi Brian,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Would not discuss business over the phone. Would not give trade in estimate. Dealer requires you to physically go into dealership before anything regardless the distance. Bought my vehicle from another dealership online in 2 hours.
Apr 27, 2022
Response from current dealership:
My name is Lily and I am the Customer Relations Manager of Palm Beach Acura.
We value our customers' opinions and would like to thank you for bringing this to our attention. We pride ourselves on our customer service and the high quality standards we maintain. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please give me a call at 561-859-0734.
We value our customers' opinions and would like to thank you for bringing this to our attention. We pride ourselves on our customer service and the high quality standards we maintain. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please give me a call at 561-859-0734.
Apr 15, 2022
They were helpful… did not close a deal, but they were attentive
Apr 18, 2022
Response from current dealership:
Hello Diego, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I recently made a unfavorable review a week ago, by the user name Guru9QQ5PT. My experience since then has changed 180 degrees. After my experience I was very disappointed, but Al from Acura contacted me he was sincere and compassionate. He listened to my experience and actually cared. He work out all the details and went even further by taking care of all superficial damages on the vehicle at no costs to me. When I went back in the young man whom I had a bad initial contact with apologized. Then lily came over and she was awesome, all she wanted was my satisfaction, she was warm and understanding. I felt like a VIP. Met Jean as well ,a great and charming individual. I want to thank the management and staff of Napleton Acura for everything. Please believe me, they will take care of you. This may sound hyperbolic but, this car buying experience gave me more faith in humanity.
Mar 23, 2022
Response from current dealership:
Hi Kevin,
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
It was by far my worst shopping experience ever. We wasn't greeted by anyone upon our arrival. The cars that I inspected was very nice but exhibited minor blemishes. Which was promised to be taken into consideration during price negotiation. Carlos, our salesman came of as sarcastic and apathetic. The offer was an insult with mark up of 7000 from initial agreement. He kept giving guarantees then changing. We even considered financing with thier establishment but never agreeing. He finally left us at the table and never came back. Even as we walked out the door he didn't even try to intervene and stop us. I may not have a lot of money but, I had payment and a budget that he didn't respect. He was to busy texting to even give us his undivided attention. I've never been so upset before this experience. Please work on your customer service!
Mar 18, 2022
Response from current dealership:
Hi Keon,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
I enjoyed my experience with this dealer. It was a smooth process by all involved, sales and finance. I am happy with my purchase. Thank you!
Mar 9, 2022
Response from current dealership:
Hi Thomas,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Feb 22, 2022
Response from current dealership:
Hi Victor, we're happy you found our staff to be so supportive during your experience here at Napleton's Palm Beach Acura. If you have any further questions, please give us a call. We're always happy to help! Take care!
Feb 18, 2022
Never reached back out when I was told they would, sold it in the process and
Easiest most friendly car purchase ever.These guys, especially our salesman Nick, made this possible. He went out of his way to make us comfortable. Very professional and truthful.
Feb 3, 2022
Response from current dealership:
Hi Chuck,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Feb 3, 2022
Response from current dealership:
Hi Marcus,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Ryan contacted me immediately and then was absolutely no help to me whatsoever. I felt like me asking for videos and photos of the car to see a little bit more about it was a huge hassle. I live an hour from the dealership. I’m not driving all that way unless I know what I’m looking at. Then I was redirected to Shelby who was polite and attentive until I asked more questions as to why he stated it’s illegal for me to get an idea of what my trade was worth and interest rate would be on the loan . I verified that it is 100% not illegal to do that through another dealer. He became very impatient with me when I asked to speak with a manager when I called him out on it. I eventually got a phone call back from the “manager“ who was completely sarcastic the entire time. When I told him that I didn’t feel like arguing with him, he was obnoxious, Took my Vin number and mileage then laughed and said my vehicle had “been around the world 4 times”. I ended up hanging up on him. Rude, rude, rude.
I've talked to the dealership maybe like 3 times and everytime they end up saying their OutState salesperson will call back (Since I reside in their
neighboring state) to provide specifics of the Tesla Model X P100D that I am interested in but no one calls back! The frustrating part is their listing also
has their Used Cars Sales Director's number put on but guess what? he does not answer either! What a bummer!
Jan 9, 2022
Response from current dealership:
My name is Lily and I am the Customer Relations Manager of Palm Beach Acura.
We value our customers' opinions and would like to thank you for bringing this to our attention. We pride ourselves on our customer service and the high quality standards we maintain. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please give me a call at 561-859-0734.
We value our customers' opinions and would like to thank you for bringing this to our attention. We pride ourselves on our customer service and the high quality standards we maintain. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please give me a call at 561-859-0734.
Dec 27, 2021
Horrible customer service!!! Kept rescheduling appointment. Car price increased close to $3000 overnight. Never spoke to a sales person only customer service reps. Would never recommend this place to anyone!!!!
Dec 29, 2021
Response from current dealership:
My name is Lily and I am the Customer Relations Manager of Palm Beach Acura.
We value our customers' opinions and would like to thank you for bringing this to our attention. We pride ourselves on our customer service and the high quality standards we maintain. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please give me a call at 585-469-9174.
We value our customers' opinions and would like to thank you for bringing this to our attention. We pride ourselves on our customer service and the high quality standards we maintain. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please give me a call at 585-469-9174.
Dec 7, 2021
Salesperson was nice but was lied to about the fees before driving the 1 hour it took to get there. Was told there were only 2 fees but in reality
there were 7, raising the list price by almost $7,000.
Nov 29, 2021
0 stars. This dealership is a scam. Never called back. Very shady business practices. I called 3 times requesting pictures. All they said was come in these vehicles go quick. The last time I called I asked for a manager. Still no call back. Stay away stay away stay away. They should be ashamed of themselves for their poor customer service and unprofessional shady business practices. Whoever the GM is of this business should be ashamed of themselves.
Nov 30, 2021
Response from current dealership:
My name is Lily and I am the Customer Relations Manager of Palm Beach Acura.
We value our customers' opinions and would like to thank you for bringing this to our attention. We pride ourselves on our customer service and the high quality standards we maintain. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please give me a call at 585-469-9174 at your earliest convenience.
We value our customers' opinions and would like to thank you for bringing this to our attention. We pride ourselves on our customer service and the high quality standards we maintain. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please give me a call at 585-469-9174 at your earliest convenience.
Nov 22, 2021
Very unhelpful - I wanted to get more information on the car and I was told I had to come in. They don’t provide information otherwise. Youre not allowed to shop the way you want and have to do it their way.
Nov 28, 2021
Response from current dealership:
Hi Brian,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Nov 21, 2021
They have different prices at the dealership. $ 1000 more before fees and stuff. Like the scatpack they have it for 43,469 it’s 44,469 before any fees. They just want you to go to the dealership
Nov 28, 2021
Response from current dealership:
Hi Jean,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Dealership sold the vehicle to someone else even though we drove over an hour to buy it.
Very unprofessional!
Nov 28, 2021
Response from current dealership:
Hi Joaquin,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Dealer was very responsive. I interacted with the
Sales Manager and Finance Director the entire
transaction and
was very pleased with both of them and the service
I received. Ironically, both of them are named Chris!
I would
definitely recommend these 2 if you are considering
a highline exotic vehicle, or any vehicle for that
matter.
Great job guys!
Oct 21, 2021
Response from current dealership:
Hi Richard, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Oct 2, 2021
Bait & switch - emails to the dealership, was quoted a price the car and then provided a different/base model rather than the car under
consideration.
When contacted regarding the wrong car, there was a price increase of $4500 the listed price
Oct 4, 2021
Response from current dealership:
Hi Clay,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Sep 15, 2021
Response from current dealership:
Hi Norris,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Aug 25, 2021
This has to be the worst dealership I've ever dealt with in my entire life, they advertise cars but will not provide photos, it seems they have no intention on selling the car rather to get you to come in to the dealership. When you call they have inside sales people whose sole job is to get you to get into the dealership. I was told they do not sell to out-of-state buyers that you must be in Florida specifically South Florida. The reasoning was Covid and challenges with DMV registration. I emailed the general manager who's email address is listed on many of the replies to bad reviews here on this website he never responded I have to speak to the out-of-state used car manager I never got a reply I explained that I didn't want to go she ate I would buy the car at the price advertised they would not sell the car I can't believe this is an Acura dealership it seems like a total scam advertisements placed to get customers to come into the dealership and then up sell, total bait and switch
Aug 18, 2021
1 star, a zero if it was an option. Did not honor the advertised price, would not sell the car unless I financed through them, tried to add on several unnecessary services. Unprofessional manager (did not give his name or title) used the “F” word several times during his attempt to raise the price on the car.
My experience with this dealer was less than 1star. This car was listed for 30,471, I requested some information and I received many phone calls from them. Early Sunday morning they call and asked me if I could stop by today and test drive the car. Guess what they did? After driving 2hrs to get they, someone greeted me and asked if I had an appointment. Went get all my info and said I would be right back he would go find the key. The guy who take the info brought a guy who said he was the manager and that car was not available and was sold already but don’t know when it was sold maybe yesterday. When asked why you guys call me at home this morning and asked me to come and test drive. They said good news this car is not available but we have another one, just go and take a look and test drive it. We didn’t like the one suggested but on our way back inside we saw the red car parking outside. Look what they did, it was not sold and the price was raised to $34,231. They are not honest
Aug 3, 2021
Response from current dealership:
Hi,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Aug 1, 2021
Response from current dealership:
Hi Carley,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Jul 15, 2021
Went great! Staff was very professional… will highly recommend Napoleon Dealership.
Jul 16, 2021
Response from current dealership:
Hi Mrs. Rodríguez,
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
The salesperson was very helpful.
The buying process was horrible.
I was told that outside financing was not an option. I specifically told them them that I didn’t want more than 1 inquiries on my credit; however my credit was pulled 3 different times. I had a verbal agreement to buy the vehicle. My credit union was going to give me a cashier check to bring to Napleton to buy the vehicle; however I was told the vehicle was sold as soon as I told them that.
Horrible Experience.
Jul 13, 2021
Response from current dealership:
Hi Robert,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Jul 9, 2021
We weren't able to work out a deal. The price was fair though.
Jul 10, 2021
Response from current dealership:
Hi William,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Seemed like pretty good people. Followup was great.
They just didn't have what I wanted in inventory...but I would recommend them
Jul 5, 2021
Response from current dealership:
Hi Tim,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Poor service to be honest - reviews were very true unfortunately about price adjustments + add on + fees and such poor communication. I was buying used but really bad. One rep lied entirely as I called their sister dealership for another car and they confirmed that’s not a policy. Just avoid - not worth the haggle these days.
Jun 28, 2021
Response from current dealership:
Hi Scott,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Jun 6, 2021
Said I was going to send an independant inspector out to look at the vehicle. Everything was set up with the dealer. The inspector arrived at
the dealership only to be told that the vehicle was sold the night before. Just the usual bait and switch scam by a typical dealership.
Jun 8, 2021
Response from current dealership:
Hi Rahal,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Jun 5, 2021
Response from current dealership:
Hi George,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Many improvements are needed starting with customer service. I called and made two appointments to which
neither were honored. The first was on a Sunday afternoon prior to closing made by Scott. He assured that
Chris Hendrikson, a used car manager would meet me there.
I received a text from Jennifer and a call from John confirming the appointment. Upon arrival - No signs of
Chris, Jennifer, Scott or John. A thirty minute drive for nothing.
The girl at the front counter said she would have someone else help me. Twenty minutes later, I was an
obvious annoyance when I interrupted her texting to ask again for a salesman or manager. As I was walking
out a manager finally showed and pawned me off to Shalaby. Shalaby was nice enough to show the vehicle,
however the management did not want to deal at that time. Another salesman tried to explain that they were
short staffed. Completely understandable if I had walked in off the street. But I did not. I Had an appointment!
May 28, 2021
Response from current dealership:
Hi Greg,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
May 17, 2021
Quick response when I asked them about a vehicle on their lot.
May 18, 2021
Response from current dealership:
Hi Tommy,
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
May 7, 2021
Response from current dealership:
Hi Isabel,
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Sales person Denia was awesome, but the dealership wasn’t. Made the appointment, but when we arrived, they put the vehicle in the shop for a brake job! Waited hours for the vehicle. Once we decided to purchase, took additional 4 hours to close the deal! And we came with approved financing, so that wasn’t the issue. They pre installed about 4K in add ons that were supposed to be optional, so price was way more than advertised
Apr 20, 2021
Response from current dealership:
Hi Tim, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at (561) 686-0300 and we will work with you personally in rectifying the issues you experienced.
Apr 19, 2021
Response from current dealership:
Hi Liz, thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Apr 15, 2021
Response from current dealership:
Hi Jesus,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Worst experience by far I’m going almost on two weeks since the car is been in their inventory I’ve asked multiple times called multiple times just to get some figures to actually purchase a vehicle at this point I don’t wanna even deal with them anymore I will go look elsewhere they would continuously call me just asked me if someone called me to give me any figures if not they’ll put it in a note to have someone reach out to me two weeks .I guess that’s what I get for dealing with Napleton should’ve known better auto dealership has been garbage across Central Florida I don’t know if they’re training is the cause or the leader ship of the store Before considering them for a new or preowned cars I would do your homework before you deal with these people
Apr 14, 2021
Response from current dealership:
Greg, thank you for taking the time to leave your feedback. We have shared your experience with our management team for review and follow up.
Apr 9, 2021
Made an appt to see the Jeep. Showed up but couldn’t test drive the car, “Hasn’t been safety checked.” Was told they would call as soon as it was ready. They didn’t. They sold it elsewhere.
Pretty poor service!
Apr 12, 2021
Response from current dealership:
Hi Fran,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Apr 7, 2021
Response from current dealership:
Hi Nancy,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Mar 27, 2021
Went to see car with a appointment when I got there for the appointment they told me the car was sold the night before! Never bother to call that morning to let me know wasted trip would never go back!
Mar 30, 2021
Response from current dealership:
Hi Bill,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
The target vehicle of interest was not what was expected. However, other similar vehicles were available and shown. No pressure to buy was experienced and all necessary information was provided.
Mar 26, 2021
Response from current dealership:
Hi Frank,
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
I contacted dealer and made an appt over the phone to see the car later the same day. I then drove an hour to go see the car anc when I got there they told me it sold the prior day. So they knew it had sold when I made the appt. also they reduced the price that day, AFTER the car had already sold. Super shady!
Mar 25, 2021
Response from current dealership:
Hi Anastasia,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
I was contacted by the dealer within hours of finding my vehicle online at Car Gurus. I was able to schedule an appointment for early afternoon the next day. Several texts were received to followup with reminders of the dealer address and contact information. We arrived to met our salesperson Richard S. Richard was able to provide details of the vehicle while the vehicle was being brought up to the sales floor for me to drive. The vehicle was extremely clean and shiny! Test drive went very well, and Richard had the answers that I was hoping to hear about the vehicle features and history. I feel that Richard was very likeable, upfront, honest and understood that I had driven about 45 miles to look at this vehicle. Compliments also to their very efficient, knowledgeable and personable Finance Officer Christopher B. This was an overall great buying experience which only lasted just under 4 hours. I highly recommend contacting Richard S and Christopher B at this dealership.
Mar 25, 2021
Response from current dealership:
Hi JT,
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Contacted me immediately. Did not end up purchasing but would recommend the dealer. Someone also followed up
when the car sold to another customer to see if I was interested in any other vehicle.
Mar 25, 2021
Response from current dealership:
Hi Peter,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
-Scheduled an appointment to see a vehicle that had not yet delivered to the dealership, which they had not disclosed, resulting is wasted
hours of driving.
-Be suspicious of their attractive list price, as they did not disclose thousands in hidden fees until negotiating.
-Lowballed my trade-in value and only increased to fair value after realizing I was aware of its worth and not willing to trade for less.
I purchased a newer vehicle in much better condition from another dealer that listed a fair price and made a fair offer on my vehicle. I am
happy to have purchased from a dealer that was respectful of customers' time and did not try to rip me off, unlike my experience with
Napleton.
Mar 25, 2021
Response from current dealership:
Hi Jeffrey,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
A car is advertised for $10,000 and then you are informed at the dealership that it is really $15,000. I can understand a dealer fee, taxes, tag, etc., but you are talking about a 50% increase in the advertised price for supplemental garbage/fees. This review is chiefly to warn people to just disregard the advertised price because it is nowhere near what they are asking. Add about 50% to the advertised price and you are looking at what they want; for me, no negotiation as that the final price.
Mar 25, 2021
Response from current dealership:
Hi John,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Mar 3, 2021
My experience with this dealership was the worse I had ever had. I drive 100 miles to look at a car there. When I got there & checked in for my VIP appointment, they informed me that the car I was wanting to look at was no longer available. That someone had got there before I did & wanted to buy it & that it was first come first serve there at the dealership, even though I had an appointment to look at that car. I was not happy at all & all they said was sorry. I tried calling to talk to a manager & all I got was the run around & never got to talk to a manager. Very poor experience there & I will never go back to that dealership. I even e mail someone twice & never got a response back.
Mar 25, 2021
Response from current dealership:
Hi Peter,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
I called about the car multiple times, set an appointment, confirmed the location and drove nearly three hours to find out the car is still being shipped. Waited over an hour for them to figure all this information out.
Mar 25, 2021
Response from current dealership:
Hi Kj,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
This dealership will move their advertised price by $1580 once you arrive, its how they operate. I've never dealt with a dealership so dishonest with their approach to selling vehicles.
Mar 25, 2021
Response from current dealership:
Hi Wayne,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Feb 19, 2021
A few things to keep in mind, this dealer has the following fees
1,200 Dealer fee
399 documentation fee
1,500 Vichicle equipment fee
From what the sales rep told me these fees are non negotiable.
Mar 25, 2021
Response from current dealership:
Hi Nate,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Feb 18, 2021
HORRIBLE!!!! DO NOT THINK ABOUT BUYING A CAR FROM THIS DEALER!!! gave deposit, signed paperwork, got loan approval and they sell the car to someone else the next morning... Horrible bunch of liars!!! Don't waste your time
Mar 25, 2021
Response from current dealership:
Hi John,
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
My name is Steve Ignowski, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Steve Ignowski
General Manager
Napleton's Palm Beach Acura
signowski@napleton.com
561-686-0300
Feb 6, 2021
Very bad experience. The vehicle was not clean and ready for the appointment. The advertisement said it was in a good condition and no dents or scratches and when I checked it, it had like 6 small dents all around and a big one on the driver's side rear door. The sales person was not very helpful nor the manager. I felt very frustrated.
Called about the same vehicle twice and spoke with two different people that failed to get back with me. Poor
communication and lazy employees at this dealer. Calling from out of town to fly in and drive the car back, paying
cash and still had no interest in returning my calls even once to do business but did lower the cars price online since
writing this review, so at least who ever marks the prices online is staying busy.
Great dealership, I decided to go a different direction with my purchase, but I would buy from them.
Jul 13, 2021
Response from current dealership:
Carey, we're glad to hear you enjoyed your visit. Safe travels!
Jan 11, 2021
Car was sold minutes before arrival and. Appointment.
They immediately said the car was not available and offered a more expensive one and after a few days of continuously calling trying to make
me go to the dealer then a week later they said the car was available but when I ask questions they say they'll get back to me and haven't
heard back from them again.
They followed up but I missed the email(didn’t check spam)... afterwards it sold!!! But I found 2 great vehicles anyway... great communication and not pushy!!!!!!
Jul 13, 2021
Response from current dealership:
Tommy, we appreciate you choosing Napleton's Palm Beach Acura! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Dec 28, 2020
I made a VIP appointment for 11:15 and was told the car would be cleaned, ready, and waiting. I
arrived on time to find the car blocked in, dirty, and a dead battery that needed to be jumped. The
salesman was unsure how to jumpstart a car so I did it. After we got the car started I could only
drive a block or two, no gas! After that everything went just fine.
Dee is just the person I like to deal with.Very polite very helpful.Just a great guy to put up with the like of me.He is a . very nice person over all. THANK YOU .Dee
Jul 13, 2021
Response from current dealership:
Philomena, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Dee at Napleton's Palm Beach Acura. Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Palm Beach Acura!
I made an appointment to see and test drive the car. The price online was 12,950 but when I sat down to discuss buying it after the test drive the price went up to 13,900. The salesman said I can expect an additional $4000 on top of that for tax, tag and miscellaneous service fees including a $1500 “Napleton Experience” fee! They advertise that you can buy a car “from home” because of Covid and it will be delivered to you, but the salesman told me they were too busy and I would have to come in if I wanted the car. I hate shopping for cars for this very reason. Unscrupulous dealers and their games and Napleton Acura is the worst!
I bought from this dealeer and wish I spent my money eslewhere poor customer service after
sale and during sale there was a bait and switch on the price. They dropped the price a $1000
and during finanacing they added $1295 to the price for dealer prep on a car still under
manufactur warranty. They used my lowest credit score to give me a terrible finance rate. I
came home and immediately refinanced at 2 points lower than what the daeler gave me. They
tried to add several dealer products to my sales contract that would have the car upside down
when I left the dealership, which I kindly declined. I'll never reccomed these guys. Still waiting
on the second key fro the car.
The Miata listed has no mileage or price listed. I only received automated emails to make appointment for test drive. A full week later I was told car did not pass our inspection process and is not for sale.
Jul 13, 2021
Response from current dealership:
Robert, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us.
Dec 5, 2020
The dealership slacks alot of effort, the vehicle key was lost and was not able to test drive, the vehicle had a flat tire and has been sitting for awhile just by looking at it, they helped me out by ordering tires but they never kept me updated on when the vehicle would be done or anything. I tried calling but no one would awnser i had to go there to find out my self. This is an amazing vehicle reason why I purchased the vehicle from there. I wouldn’t recommend this dealership
Jul 13, 2021
Response from current dealership:
Thank you for leaving feedback. Please reach out to us at (561) 686-0300 so we may identify ways to improve your experience.
Dec 4, 2020
Overall a great experience though the vehicle was already sold.
Jul 13, 2021
Response from current dealership:
Hello Richard, we appreciate you taking the time to leave us this feedback.
Nov 30, 2020
Very accommodating. Looking to work with them soon
Jul 13, 2021
Response from current dealership:
Hi, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Palm Beach Acura!
Horrible experience, I took time off from work on a Sunday to go see a vehicle they had online, a sale person contacted me saying the car was there ready for me to go see it at 3:15 pm, I showed up to my appointment, they didn’t have anybody at the front desk, I waited for over 25 min before I was able to talk to one of the sales person , I told him I was there to meet up with the VIP manager for a 3:15 pm appointment and he said there’s no VIP manager they I have to wait for one of the sales guy to finished with other clients so they can help me. After I waited for one of them I found out the car that I was supposed to see it wasn’t event there, the car was sold a few days ago. Very very dissatisfied.
Jul 13, 2021
Response from current dealership:
We want to regain your trust and your business so please reach out to us at (561) 686-0300. We will work with you to resolve this matter to your satisfaction.
Nov 27, 2020
Agreed on a price over the phone with a salesperson "Scott" ($10,741 + taxes + registration + $899 dealer fees). The
dealer said that they are not like other dealers and like to be fully transparent before people come in. I agreed on this
price and drove 1.5 hours to pick it up. I test drove the car with a salesperson "Jason" (who was great). Dealer
added $1287 "reconditioning" and $1395 "Napleton Experience". Manager agreed to remove $1287 for
reconditioning, but said they didnt care if Scott forgot to include the $1395 for "Napleton Experience", and to take it
or leave it.
Jul 13, 2021
Response from current dealership:
If you would like to discuss your experience in more detail, please give us a call at (561) 686-0300 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
After driving down from Orlando to this WPB location, despite arriving at the dealership at 6:40pm for my 6:45pm “VIP appointment” to view this vehicle, I was told to wait until the next available sales person as if I was just a walk-in customer. When I reiterated that I had an appointment, the guy stopped a “sales person” from walking by and asked her assist me. She introduced herself and then informed me that the vehicle I was interested in was sold but she had others she thought I might be interested in. Honestly, I felt more like this was a BS sales tactic, aka a scam of posting vehicles below MSRP that aren’t a real listing, just to drive people into the dealership. It’s a trashy way to do business but after reading the reviews, I can see I’m not the only one that feels this place is unethical.
Horrible! After waiting for a week for a car to come in 3 phone calls to 3 different sales people I drive 1 hour and after all that they couldn't find the car when I got there. I found it on the lot . Dirty and the car wouldn't start !! The sales guy had the nerve to ask me if I wanted to seal the deal right then . I am like your kidding right . I had cash in hand and pre qualified. They were terrible. Do not go there . I repeat do not go . Horrible customer care.
Jul 13, 2021
Response from current dealership:
If you would like to discuss your experience in more detail, please give us a call at (561) 686-0300 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
Nov 21, 2020
When I was going to drive down to pick up the car they raised the list price the night before 5k.
Jul 13, 2021
Response from current dealership:
Justin, thank you for taking the time to leave us feedback about your experience with us.
Jul 13, 2021
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Nov 10, 2020
I tried to purchase the Porsche and was going to fly down with a check for the car. They were going to add $3000 of additional charges to the vehicle. Nothing but a rip off.
Jul 13, 2021
Response from current dealership:
Jim, we're extremely disappointed to hear that you left Napleton's Palm Beach Acura unsatisfied.
The dealer did respond and I answered with a question asking for the "out of the door" price to include all fees. The Salesman said he couldn't give a price as that would "depend on a number of factors"and his Sales Manager was too busy to deal with me as it was close to the month end. The Manager did call me 2 days later but said he needed to check the pricing and promised to "get right back to me". That is the last I have heard from this dealer.
Nov 2, 2020
They have a $1,200.00 preparation fee. Basically is cleaning the car for delivery. A $40.00 thing, they charge $1,200.00. Nonsense. If you pay for stupidity, you are a sucker.
Just as another customer wrote... "Watch out for this dealership. They added
tons of fees to inflate the out the door price. ..." They post a low online price as
bait and then add a long list of fees like the "Napleton Experience" etc. so the
22,000 online price was actually 30% - 40% higher when they handed me the
paperwork to try and complete the sale.
Oct 30, 2020
I had to give one star only reason I did,but
they get NO STARS in my book!! They are
liars and a total scam.Spoke to 3 people
before I drove an hour and a half out of my
way to make sure the car was still available
in which I was told it was and when I got
there I was told it sold the night before!!
Supposedly there is no communication with
the dealership and the online...and the
people that you speak to are not at the
dealership I later found out
Oct 9, 2020
Thank you for showing me the car today but it was not ready to be shown to a customer. First off, it was not clean on the outside and the inside was worse off. It had mud on the floor mats and the interior was dirty and dusty. Given we are in the middle of a pandemic, the car should be sanitized and cleaned thoroughly between every showing. I don’t expect the car to look brand new but given I had an appointment to only see this one specific car that should have given you plenty of time to get it ready for a showing.
Sep 23, 2020
Very happy with their follow up
So I purchased a used vehicle from this dealer after spending 4 hours haggling over paperwork and price of the vehicle. They automatically add $2400 to their sale price for reconditioning without telling you and you have to go over the itemized invoice to even find it. Not sure what the reconditioning entails because my car was filthy when I test drive it. They also add on around $700 for the Napleton package which entails free key replacement, 2 oil changes, and some vague application of paint and leather protection. They would not take this off the price. Walked out of this placed with the car, feeling like I left a sleazy used car dealership and the car broke down on the side of the interstate. I waited an hour and a half for a tow truck to get the vehicle and was told I would have a courtesy car delivered the next day so I could get to work. Next day They said I had to come get my own courtesy car and wouldn't even know what was wrong with my car until the next day.
On the plus side, I was contacted promptly. But, I couldn’t get any of the many sales and management staff who contacted me to write up an out the door price. They just keep emailing to ask me to call or come in for a test drive. Newsflash...this isn’t the 1990s and there’s a pandemic going on. Nobody wants to play your car buying game before they know the final, real price. Only then would a dealership visit and test drive be warranted. Ended up buying from a dealership that knows these facts.
Watch out for this dealership. They added tons of fees to inflate the out the door price. I asked to eliminate some fees other than transfer tag fee and a reasonable dealer fee not two fees for dealership fee. Wouldn’t do it and was fine with loosing the sale. Seems like they throw a online price and then add 2,000 on top of fees which doesn’t including tax.
Apr 25, 2020
The car I was interested I found out was sold on another site. The salesperson I was in contact with did not inform me that the car was unavailable. Instead, they immediately guided me towards a car that I was not interested in. I texted and emailed the salesperson about the car I originally wanted and was just ignored.
I recently purchased a vehicle from Napleton's
Acura in West Palm Beach Florida. The General
Manager Sean Makeef, told me the vehicle was in
excellent condition, with no issues at all. He sent
pictures from 20 feet away avoiding all of the
imperfections later to be found by me. Making a
very long story short, I purchased the vehicle, had
it shipped to my house and upon arrival it had sun
damage on every panel of the vehicle. I took it to
a local auto body shop and they said the entire
vehicle needed tobe repainted at a cost of $6000.
I called Sean 6 times to try and work out
something fair to both parties for the
misrepresentation of the condition of the car, but
he would never return my call. Once I finally
got him to talk to me, he said it was my problem,
not his. Do not buy a vehicle from this dealership.
The entire buying process was unprofessional
and terrible, plus being lied to about the condition
was icing on the cake.
Feb 16, 2020
Got good response ...
Feb 10, 2020
Wouldn't do business with them. I asked several times for an out the door price including all fees. the would never give it to me. I will say they did send a nice video and have good marketing. Then a day later they wanted to set up an appointment for me to come in. Really
Jan 15, 2020
Yes they called me, never got to visit with them , they called several times after I told them I was buying a car yet , they never answer my question about a final out the door price !
I had an amazing experience working with Palm Beach Acura. Christian set up my appointment and made sure the car I was looking at was still available. Lilliana my sales rep and Frank in financing are the absolute best. I came in the door pre approved, check in hand and Frank was able to give me a better interest rate and monthly payments compared to what I was getting from my credit union. I’m very grateful to them for getting me into my car.
Nov 20, 2019
I called about a car that they had for
sale.They told me it was available a
couple days later I called about the
same car then they said it was sold
last week that car was a 2010 so I
then was looking at a 2012 Volts
wagon Touareg Diesel Same car two
years younger of course more
money so mind you I’m flying on
from New Hampshire to buy this car
flight is all set they are picking me
up at the airport so I will have no
rental car it’s a Wednesday I am
flying out on friday I call to confirm
now they say that that car was also
sold last week but still on carguris as
available so I have to cancel my
flight now I find a 2012 Same exact
car in Rhode Island drive to pick it
up and continue to drive it to Florida
where it’s staying that dealership
sucks I wouldn’t buy anything from
those jerks
Nov 27, 2019
Response from current dealership:
Hi Chris,
My name is Sean Makeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
My name is Sean Makeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Nov 6, 2019
Excellent customer service and the price they quoted in the phone was honored when I got there. I would highly recommend this Acura dealer.
Nov 11, 2019
Response from current dealership:
Hi Laurey, we're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Oct 29, 2019
Good response! They confirmed twice that the car was available. Had my business partner drive up from Miami (That Day) due to the fact that I reside in New Jersey. When he arrived they told him the car went to auction. All it takes is for someone to physically get off their Duff and confirm vehicle is still on the lot.
Oct 30, 2019
Response from current dealership:
Hi Anthony,
My name is Sean Makeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience? You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
My name is Sean Makeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience? You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
They have been good with communication. They have not been bombarding my phone with e mails and text's from 4 different people all trying to sell the same vehicle.
Oct 30, 2019
Response from current dealership:
Hi,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Oct 23, 2019
We started the process however when I was trying to close the agent just stopped communicating with me
Oct 27, 2019
Response from current dealership:
Hi Learline,
My name is Sean Makeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
My name is Sean Makeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Wow what can I say, stereotypical dealer ship. They blow up your phone from the minute you request information on a car. Even after you talk to them they don’t keep good notes because they act like they never spoke to you. Had the nerve to call me Saturday morning around 8:15AM. This is my only day I get to sleep in and these sale people think ok, had the nerve to tell me “well you where on the list to call” and I told him yes I wanted a call but not at the but crack of dawn. Would defiantly NOT work with this dealer EVER!!!!
Sep 17, 2019
Response from current dealership:
Hi,
My name is Sean Makeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
My name is Sean Makeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Sep 7, 2019
They were very helpful when contacted. We just decided to wait for another purchase on a car.
Sep 10, 2019
Response from current dealership:
Hi Teri,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Received a call from the sale rep. Nice gentleman, but seemed new. I questioned the $2,400 inspection and
reconditioning fee they add to the vehicle per dealership policy after requesting a buyers order to review. This cost is not reflective in
advertisement listed cost. Dealership did get me approved and with a good rate with Acura, but Business
manager inflated my payment (when I was previously told by sales rep what my payment would be) by adding
protection I noted I did not want. Added an extra $1,800 to cost of finance cost $899 for GAP (Which I had said I did
not want) $399 for protection, and $632.00 for wheel and tire protection. Upon reviewing documents I inquired, which
was a deceiving in my opinion. I liked the vehicle, but did not like transparency with my vehicle purchases.
Ultimately I purchased and had a much better buying experience with another Acura dealership. Better Acura, better price, much better customer service.
Sep 10, 2019
Response from current dealership:
Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (561) 686-0300 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
Would have purchased the car if questions had been answered. Sent several emails and no reply. I did get a lot of automated mails but had nothing to do with questions I sent. Disappointing. But as much my fault as theirs since I did not take the time to place a call.
Jun 11, 2019
Response from current dealership:
Hello,
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Yes I did end up buying a car on the same day I inquired about a car.. But they did not have the car I originally had wanted. So they found me an even better car for a great deal. The team was amazing and they got me in the car I liked at the perfect price that was in my desired budget.. thank you Bob and Dee and most of all the awesome sales manager Michael..of Napletons West Palm Beach Acura.. I will be buying all my cars from this dealer for sure. Awesome experience in buying a car. It was a great experience and they made it happen quickly.. I must say this team worked hard a quickly to make sure that my wife and i drove a newer car that we needed and liked home that same day.. Thanks again all of you guys we really appreciate the wonderful experience with the entire team at Napletons West Palm Beach Acura.. Can't wait to buy another car soon..
May 24, 2019
Response from current dealership:
Hi,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
May 8, 2019
Nice to deal with wrong type of vehicle
May 14, 2019
Response from current dealership:
We hope everything was handled to your expectations, J J. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.
May 6, 2019
They advertised 1 owner, 104,228 miles but carfax shows 2 owners and had 3000 mile more than carfax listed. Would not recommend this dealership.
May 13, 2019
Response from current dealership:
It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (561) 686-0300 to discuss this further.
They did respond to me very quickly. I had decided to look closer to my area! But great timely response.
May 13, 2019
Response from current dealership:
We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Apr 30, 2019
Helped me out a lot!
May 6, 2019
Response from current dealership:
Hi Jason! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Apr 29, 2019
Best experience by far great service great people
May 6, 2019
Response from current dealership:
Hi Manny, thank you so much for your positive comments about Napleton's Palm Beach Acura! We look forward to your next visit! Take care!
Apr 21, 2019
The rdx is absolutely beautiful I'm happy with my purchase my sales guy Matt was super helpful and all the managers involved no pressure got the deal done great job!
Apr 29, 2019
Response from current dealership:
Hi Tony,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Apr 13, 2019
Great service
Apr 23, 2019
Response from current dealership:
Hi Nicole, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Mar 31, 2019
Service was top notch! Test drove the vehicle and
had in depth conversation about the financing
options that were available.
Mar 29, 2019
Easy process everything went great I was greeted by
Amie and set up with my sales person they had the car ready for me they did all that they could to assist me!
Mar 26, 2019
Originally was looking at a used vehicle I set up a time to come into the dealership was greeted by a sweet young lady Macy it was a pleasant time she listened to what I was looking to accomplish and I got my new car with ease!
Mar 22, 2019
Was looking for a range rover came across this car at decent price decided to go take a look I was contacted right away set up with an appointment came in was greeted and given my sales person he was a nice gentleman Bobby test drove the car and well to say the least got my range rover simple & easy they had quite a few to look.at for other options as well impressed
Mar 29, 2019
Response from current dealership:
Shelly, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Palm Beach Acura! If you have any further questions, please don't hesitate to reach out!
Mar 29, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Mar 8, 2019
Response from current dealership:
Hi,
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Mar 1, 2019
Was great . Very pleasant overall
Mar 8, 2019
Response from current dealership:
Hi Lirio,
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Feb 28, 2019
Jennifer is very helpful.
Mar 3, 2019
Response from current dealership:
Hi Jesus,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Feb 27, 2019
I contacted them about a vehicle and they told me yes, it is available. We are going to get it ready for you. Once I arrived there the vehicle was sold and they tried to sell me something else that wasn't what i went there in first place. They lied to me by saying they had the vehicle available after i drove lile 45 minutes for the vehicle. Poor costumer service.
Mar 3, 2019
Response from current dealership:
Hi Khris,
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Jan 22, 2019
Response from current dealership:
Mike, thanks for the review, we really appreciate it! It's great to see we provided a 5-star worthy experience! Have a fantastic day!
Sent a relative to examine the vehicle for me because I live over 700 miles from this dealership upon my relatives arrival they told him the vehicle went to auction they no longer had it
Dec 14, 2018
Response from current dealership:
Hi there,
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience? You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience? You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Oct 31, 2018
They would never verify that the vehicle I inquired on was actually on the lot. I'm not driving 3 hours for a car that "might" be available.
Nov 8, 2018
Response from current dealership:
Hi Sonya,
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
After taking a day off from work, I was told they could do nothing for me. No test drive, no pulling of my credit, just rude people an argument in front of customers and no obvious concern of my time and travel to the dealership.
Sad that I even took the time to go down there.
After leaving I continue to receive phone calls from dealership. Now why would they do that?
Oct 31, 2018
Response from current dealership:
Good afternoon Tito my name is Mel, i am the customer relations manager. Please give me a call so we can go over a few things regarding your experience.
you can reach me at 561-686-0300
thank you
you can reach me at 561-686-0300
thank you
Bought my new Acura MDX about a week ago from this dealer, I can say that I would truly recommend
this place. The process for finance did take quite a while due to the heavy traffic on the day of my
purchase. The energy here is amazingly different, everyone is smiling and always happy this helped my
time and the process go smoother.
Oct 31, 2018
Response from current dealership:
Hi Judy,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day!
Thanks,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
It's too bad we can't give zero stars because Napleton Acura is a bunch of lying unethical dealership. Check their reviews!! The car I wanted to buy has been listed on the website for over 56 days. However after I drove 95 miles to see it and they told me it was there I showed up at the dealership and supposedly it's sold the same day I got there at noon time. Yet two weeks later the same car still listed on CarGurus as a hoax to try to get you into their dealership and then try to sell you another vehicle. What a bunch of scam artists! stay away from these unethical losers
Oct 23, 2018
Response from current dealership:
Hi,
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Sep 28, 2018
Showed us more expensive car after calling that morning to confirm vehicles were still available and giving specific stock numbers took 2 plus hours of our time to let us walk out and tried to call us back 2 hours later. Shouldve listened to the other reviews. Was looking to purchase
a car and did..with a different dealer.
Oct 23, 2018
Response from current dealership:
My name is Fran Deroncelley and I’m the Customer Relations Manager here at Napletons Palm Beach Acura. I wanted to discuss your recent service visit and try and make things right. You can best reach me at 561-686-0300. I look forward to speaking with you.
Sep 26, 2018
This was the worst car buying experience ever. Drove all the way there to buy a specific car and they didn't even have that car. They told me over the phone that that car was there And ready for purchasing.. I give it 0 stars
Oct 23, 2018
Response from current dealership:
Hi Roxanne,
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Sep 24, 2018
Response from current dealership:
Hi,
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. If you have any further questions, please give us a call. We hope you have a great day!
Thanks,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. If you have any further questions, please give us a call. We hope you have a great day!
Thanks,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
I went to the dealership to view the car for potential purchase,got there and it wouldn’t start,the headliner (rear) was detached,all but one door closed by way of “soft touch,the hood AND trunk were misaligned,and engine light was on with no information as to why, I won’t purchase from a dealership that won’t even make sure that the car works in the smallest way and is at least presentable!
Sep 5, 2018
Response from current dealership:
Hi,
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Horrible business practices. Tried co-hersion to get me to use their financier of choice. When I said no they refused to sell me the vehicle... i was told "sorry no deal. That's they way we've been doing it for the past 2 years. So i got up and left without purchasing the vehicle
Sep 5, 2018
Response from current dealership:
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
This dealer Will completely waste your time. I called the dealer at 1 PM to have them physically verify the car was on the lot only to show up two hours. Will completely waste your time. I called the dealer at 1 PM to have them physically verify the car was on the lot only to show up two hours later and car not be there. They immediately brought out a similar car which was more expensive and try to sell it to me. Typical bait and switch dealer!
Aug 23, 2018
Response from current dealership:
Hi Guruvx4td,
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Aug 14, 2018
Response from current dealership:
Hello,
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit.
I appreciate your feedback and so does my staff. We hope you have a great day!
Sincerely,
Sean Makeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Jul 21, 2018
DECEPTIVE ADVERTISER - BUYER BEWARE. The advertisement made no mention of $3,500 in fees for reconditioning and dealer fees. Don’t fall for this type of deception.
Aug 6, 2018
Response from current dealership:
Hi John,
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Jun 21, 2018
The only reason they get a star is because the salesman, Matt, was nice. Horrible, rude, unprofessional customer service and the dealership is in total disarray. They hang up on you. They don't return calls. They put you on hold forever while they "try to find someone " yo help. Promised to send 360 view of vehicle. Never did. So I backed out of the deal. Why shid I pay my money and be treated that way?
Jun 25, 2018
Response from current dealership:
Hi Gay,
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Feb 22, 2018
If I could give them a “DOUBLE ZERO” that
would be there rating. They bait customers to
come in, knowing the vehicle your inquiring about
doesn’t exist. The web page show numerous of
Acura TL which doesn’t exist. Wendy a big joke
she knew the vehicle was sold. I had a 12
appointment with her, she knew I was coming had
a convo with that morning. When, I arrived at
12:08 I was greeted by a young lady . I asked for
Wendy I told she’s with a customer. I asked for a
manager here’s Alex with a million and one
excuses. To make a long story I walked away
with a $12,000 from Navy Federal Credit Union.
Napleton’s Acura is the worst car dealership, in
Palm Beach County. If you’re shopping for a car
by pass this dealership. Keep it moving! Very
UNPROFESSIONAL BUSINESS & LIARS
Feb 28, 2018
Response from current dealership:
Jessica, we're disappointed to hear of the negative experience you had at our location. Our staff is trained to be very professional and, have solid knowledge about what vehicles we have in our inventory. It is disappointing to read that we might have let you down. If you are willing to give us another chance, please reach out to us at (888) 980-7593 to speak to our manager directly.
I had a knowledgeable and courteous salesman. I tested the car and I will
return to this dealer again.
Feb 12, 2018
Response from current dealership:
Thanks again for taking the time to leave us this information about your recent visit. Take care!
Jan 20, 2018
They are using this car posting for bait and switch. When you get there they tell you that they don't have the keys because something is wrong with the car. I am not the only person who experienced this problem, others already reported the same issue.
Jan 23, 2018
Response from current dealership:
Ron, thank you for leaving us this feedback. We are disappointed you feel our team was dishonest with you, and we'd like to see what we can do to provide a better experience moving forward. Please reach out to us at (888) 980-7593 at your earliest convenience to discuss how we can turn your experience into a positive one.
Jan 4, 2018
Palm beach Acura lies with me regarding Lexus ES 350
They did not told me they sold car I drove 100 km to get the car they told me car is been sold last night , even windy email me told me car is abilable . Some things not wright.
I do not think so I will ever visit palm beach Acura
Jan 8, 2018
Response from current dealership:
Hi Bela,
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
My name is Sean Mekeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience.
Sincerely,
Sean Mekeeff
General Manager
Napleton's Palm Beach Acura
sean@napleton.com
561-686-0300
Sep 22, 2017
I contacted the dealer to make an appointment. I
was told the cars would be ready for me upon
my arrival. After meeting with the salesperson
who I seem to know more about the vehicle than
he did, I took a test drive. The salesperson asked
if I was pleased with the vehicle and if I liked it,
and I express to him that I wanted to try the
other vehicles that I had in mind. I saw the
second vehicle which I really didn't like. I asked
to see the Third vehicle that I wanted to check
out and after almost 15 minutes waiting I was
told they couldn't find the keys. Another 15
minutes later, the manager came out and said
that the car had a dead battery and it didn't start.
At that point I said Thank you and I was ready to
leave, the salesman had the audacity to ask why
I wasn't waiting for the vehicle. If you ask me, a
car doesn't start that's a bad sign. For future
reference not that I'm returning to your dealer, if
a customer makes an appointment and confirms
it within the hour and you tell them the cars are
going to be ready and waiting for you, they
should. I drove more than 30 miles to see a
vehicle that I wasn't able to see.
Sep 27, 2017
Response from current dealership:
Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Aug 31, 2017
professional
Sep 10, 2017
Response from current dealership:
Thank you for taking the time to share your rating! If there is anything additional we can do for you, please feel free to reach out!
Friendly staff and quick response from internet team. Price was a little higher, but Trade in value was significantly lower than the other dealers. Couldn't make a deal happen!
Aug 22, 2017
Response from current dealership:
We are always more than happy to assist you if anything else comes up. Take care! Thank you again for the great review!
Jul 11, 2017
I should've trusted my got them paid attention to all the negative reviews online about the dealership. They had a car price to 27,000 so I worked with them on the phone to schedule an appointment to then drive an hour away only to arrive and then tell me that the price was mistake. If you enjoy going back another 40 years experience the old bait and switch and this is the place to do it it.
Jul 26, 2017
Response from current dealership:
Hi Jason,
My name is Jenifer Hubbard and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to fill out our survey. Your feedback is very important to me, when you have a free moment please call me directly at 561-686-0300 so we can work together to resolve the problem.
Thank You
Jenifer Hubbard
My name is Jenifer Hubbard and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to fill out our survey. Your feedback is very important to me, when you have a free moment please call me directly at 561-686-0300 so we can work together to resolve the problem.
Thank You
Jenifer Hubbard
May 2, 2017
The car was no longer available when I arrived. The dealer had sold the car after telling me it was still in stock.
May 4, 2017
Response from current dealership:
Thomas, we regret to hear that you had this experience with us. Thank you for taking the time to leave us feedback.
Mar 20, 2017
Response from current dealership:
Hi
My name is Jenifer Hubbard and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to fill out our survey. Your feedback is very important to me, when you have a free moment please call me directly at 561-686-0300 so we can work together to resolve the problem.
Thank You
Jenifer Hubbard
My name is Jenifer Hubbard and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to fill out our survey. Your feedback is very important to me, when you have a free moment please call me directly at 561-686-0300 so we can work together to resolve the problem.
Thank You
Jenifer Hubbard
Mar 16, 2017
Response from current dealership:
Hello Ameika,
I am very sorry to hear about your experience. I left you a voicemail earlier I am the General Manager and I wanted to explain how down payments work and why sometimes the bank requires more or less of a down payment. Please feel free to reach out to me. 561-454-6800
thanks
I am very sorry to hear about your experience. I left you a voicemail earlier I am the General Manager and I wanted to explain how down payments work and why sometimes the bank requires more or less of a down payment. Please feel free to reach out to me. 561-454-6800
thanks
Aug 24, 2016
Had an excellent experience at Napleton West Palm. Andrea followed up quickly on my inquiry. Burly is an amazing sales consultant. There was no pressure...it was an easy, seemless transaction. Nelson helped me understand the bells and whistles of my new vehicle. They took excellent care of us. Would recommend this incredible team again and again!
Aug 23, 2016
They do not give pricing on-line or verbally.
Mar 7, 2016
They are liars. Bought a car and they did
not do what they said hey would. Lied
bout coming to dealership and repairs.
Jan 26, 2016
Don't like the fact they charge a $799 dealer fee for a used
car when other dealers do not. I will not be buying a car
from them any time soon.
Jan 20, 2016
This dealers used car salesmen
where some of the worst I've ever
encountered! I went there looking
at an '05 Subaru Legacy GT limited
that I was interested in maybe
purchasing, but the sales guy I
spoke with was completely
unprofessional the entire time I
was there! He was asking me
things like why are you looking at
this crappy car, and basically
telling everything what he hated
about the car instead of being
somewhat polite and trying to
actually sell me the car. Then when
I actually started asking him
specific questions about the car he
had no info on anything and I just
walked away! I don't recommend
buying a car from this dealership
at all!
Jan 10, 2016
Great service
Nov 3, 2015
We purchased the vehicle. Sales staff
was great. Gave us a fair price.
Jul 26, 2015
Willing to do business
Jun 18, 2015
Very nice to work with. Honest
Nov 21, 2014
not pushy
Oct 21, 2013
Helpfull
Sep 9, 2013
sales not open to discuss work done on engine compartment not listed on carfax
Aug 9, 2012
great.