Napleton's Palatine Mazda

Great

The car was overpriced for the condition it was in when I gave it a test drive, it had a real bad exhaust leak and was shaking.. Body and interior where in a decent condition for the year. Manager tried to tell me the car was running great, after I test drove it. No negotiation on price after I pointed out the issues.

I emailed with questions and they took days to answer each time. On the phone they were short and not very helpful or welcoming. Didn’t really feel like they wanted my business. On top of that I had to ask for pictures of the inside of the car because they were not provided online. I found a car somewhere else.

Responded relatively quick

They returned my e mail and followed up.

Good service

Chase and Isaac were great to deal with. Bought the car I came to see and only because Chase and Isaac worked through the details with me patiently and professionally.

Frank was extremely helpful. Got the sale finished in good time. The Financing department was very helpful with a 11 year old car, even I was surprised!

Only spoke via phone and text but very helpful.

I bought a pre-owned Honda CR-V from Napleton’s, and it was the best car-buying experience I have ever had. Willy, the sales consultant, and Carlos, the sales manager, made the process easy and enjoyable. The price of the vehicle was more than reasonable. However, what I appreciated the most was how well they listened to determine my preferences, how accommodating they were, and how they made me feel like a human being throughout the entire experience. The next time I am in the market for a vehicle, my first call will be to Napleton’s Palatine Mazda.

I spoke with Walter, apparently on his day off as another salesman informed me the second time I called the dealership. Mr Walter during our conversation didn’t tell me that it was his day off...so I waited all day for the pictures of the vehicle! The following day I called once again this is when the other salesman informed me that Walter was off, I accepted his word and I stated would call Again at the time that Walter would be in the following day and I did. Upon this second conversation with Walter I reminded him of our earlier conversation, he apologized and promised to send the pictures for my assessment of the vehicle and did Not! No follow up as to what might be the reason for this negligence? I’m in my sixties and have purchased about 25 vehicles in my lifetime and never been disregarded in this manor, this behavior is disrespectful and unprofessional!! I hope others fair better in their dealings.

Frank Ali and Carlos were very helpful

Said the car was sold. Then emailed me later to try to sell me the car they said was sold. Pretty disorganized. Don't waste your time.

Responded quickly

Picture looks nothing like actual car, vehicle had body damage to left front fender, interior was filthy. Very poor communication

Napleton Palatine Mazda was a great dealer to work with. Isaac was a fantastic sales person and responded to us right away. He was very knowledgeable about the car we were interested in and the dealership worked with us well and we bought the car. Great experience there!

The dealer was responsive and willing to accommodate.

No one seemed to know anything about anything.. especially their own inventory.. I was emailing and exchanging phone calls for 3 days to find out on the fourth day of dealing, the car was sent to auction 2 days before my first email.. and they only called me twice.. All the other calls, I made to them waiting to call back. Huge waist of my time! Idiots.

Great communication.

Another Great Dealer

Reached out quickly

Very helpful but looking for something closer to home

It was awesome.

Daniela was awesome

They was fast and good I’ll recommend them to anyone who is looking for good service and really want to see you in a new car and they went the extra mile to make sure I got what I wanted

Replied promptly. Unfortunately, car had been sold. They did not change thrir listing to show as sold.

Responded quickly with all requested information. Good follow up after initial contact.

It was great to work this dealer. Javier was very helpful, and very professional. Never tried to push the sale. I strongly recommend this dealership.

Promt response, curtious, and a pleasure to do business with.