Napleton's Mid Rivers Chrysler Jeep Dodge Ram Fiat

Staff was nice. Everything was communicated very well. Overall pleasant experience.

Responsive to requests

Great service I love my car . Excellent customer service

My experience with this dealership was extremely disappointing and revealed a shocking lack of professionalism and responsibility. I had made a clear agreement with the salesperson regarding the purchase of a specific car. We discussed all the details in advance when I would come, how the transaction would be handled, and I confirmed 100% that I would buy the vehicle. In fact, just the day before, the salesperson contacted me multiple times to confirm and reconfirm our agreement. However, when the time came to finalize the purchase, I was informed that the car had already been sold the night before, despite all of our conversations and a very clear commitment from my side. This type of behavior is, in my opinion, extremely unprofessional and completely unacceptable. When such a firm agreement is made with a customer and repeatedly confirmed, basic business ethics and human decency require that the dealership honor that commitment.

Purchased a car from this dealer. They followed through on each part of the deal even followed up to ensure we were satisfied with how things were going. I would buy here again.

Salesman not prepared for a pre planned visit that the dealer set up the day before. The car was filthy inside. When I asked about rusty color on the wheel or rotor he said it was because the car had not been driven for a few days and that's why. Really! I know my FICO is above average and wanted the car; but the treatment as a consumer that I received wasn't worth my time because I felt disrespected

Good

Terrible. I think I bought a car but I can’t find anyone to talk to about it. It’s terrible. I think I have to cancel the sale and start over again. I can’t get a callback or even talk to anyone about the deal. No way you should advertise them

This dealership contacted me NINE times in one day, from 3 different employees. After being interrupted during my work day for the ninth time, I requested they limit communications. The day of my scheduled test drive, they contacted me twice to confirm my appointment (even though I already confirmed with the first reminder). I drove an hour in inclement weather and rush hour to my appointment on time only to be told the car was sold the night before. This dealership does not respect their customer's time or wishes. RUN far far away from this dealership.

2 different Napleton dealers, 2 different advertised vehicles - both of them ended up being fake advertised prices once it came to purchasing the vehicles. Scammers.

This is by far the worst car dealership I’ve dealt with in over 40 years! They’ve been stringing me along for 6 days straight with empty promises like “we’ll start the process today,” “we’ll call you back,” “everything is ready”—and nothing ever happens. It feels like their only goal is to waste your time or lure you into the dealership under false pretenses. This is not just unprofessional—it’s downright dishonest. Total lack of respect for the customer. I strongly advise anyone to stay away from this place. Complete scam tactics.

For 5 days I received text messages and phone calls, but not the interior pictures I continued to request. Beautiful car, shame they’re too busy and careless to send interior photos.

Extremely Helpful!!!! Car did not work out but made a good contact!

Drove all the way to St. Peter’s to look at a Pacifica that looked good online and was priced well. Strange, there were no photos of the inside. When we got there we located the unit and inspected it due to being unlocked. We were never approached by a sales person to ask why the inside was filthy. Drink spill marks down the side panels at the third row, and some type of dried crusty still on the console lid. This was a hard no, I shouldn’t have to clean a car New or Preowned. Left dealership and never talked to anyone.

I was contacted promptly and ended up buying the 2023 Chrysler Pacifica. Zach and Alex were great. Zach was the sales representative and Alex was in finances. Best buying experience I've ever had.

Drive all the way to look at this car and the check engine light is on. Bummer

Made an appointment to drive the car, show up and they say the key is gone. They reach out and tell me they made new keys, so I make an appointment to drive it again. This time they tell me the axel is broken. This place is a joke. Wasted my time. Never again Napleton.

Our salesman was good but other than that…Horrible. Do not buy from this place. Very shady business and completely low balled me from the get go on my trade in. Walked out. Will never return.

Does a great job answering questions and aren't overbearing.

Dealer does not honor their list price. Contacted them re: a truck listed at $61,777.00. I'm out of state & was trying to make this simple get me a price and lets make a deal. They proceeded to send me a video of the vehicle with a girl holding up a dry erase board with my name on it. I guess to build some sort of report with me. I'm not into all the gimmicks. I just wanted to make a deal and buy the truck. I spoke to someone at the dealership and let them know I just wanted to get the price and make a deal. So what do they do....send me 2 more videos & never a price. I get frustrated and tell the guy I just need the price. He asks me when a good time to come in and look at the vehicle is. Almost like not 1 person here talks to the other. I again let him know I am out of state, I have all their videos, I've spoken to 3 different people and I just need the price. Finally they send price & it's $10k over their list price. Even better the truck is now listed at $59,777. LOL.

Very responsive my son went to the dealership and was able to test drive the car. There are a few issues that need addressed. The car is to be sent through the shop and checked for any repairs needed and the dealership will contact me when ready so I can drive it myself

Very nice people