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Dealer Reviews

Based on 26 reviews
All reviews are verified visits to the dealer. – Learn More
Keylee
Mar 18, 2026
it a nice experience
Is this review helpful? Yes | No
Feb 10, 2026
Terrible dealership if you are pre approved they will increase the interest rate and make you come down to “see for yourself” knowing your far away and won’t make the trip.
2 of 2 people found this review helpful.
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Curtis
Jan 17, 2026
Mahd did a great job. Thanks
Is this review helpful? Yes | No
Jan 20, 2026
Response from current dealership:
Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Nov 9, 2025
I reached out to Napleton Auto Park Urbana regarding a RAV4 Prime XSE they had listed as having the “Premium Package.” I spoke with Matthew to confirm some details, specifically whether the car included the Head-Up Display (HUD) that’s part of that package. Matthew told me the vehicle did not have a HUD and insisted that the Premium Package doesn’t include it on 2021 models. When I offered to share information directly from Toyota’s website showing that the HUD is part of the Premium Package, he declined to look at it and told me he had “worked with these vehicles for 30 years” and didn’t need my input. That response came off as dismissive and unprofessional. After doing more research, I discovered that he had actually confused the “Premium Package” with the “Premium Audio” option — two entirely different things. The dealership’s listing is still inaccurate and continues to advertise the car as having the Premium Package even though it does not.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 12, 2025
Response from current dealership:
Hi Timothy, we regret to hear that your recent experience was anything less than exceptional. We'd like the opportunity to turn your experience around. Please reach out to us at (217) 367-1222 at your earliest convenience to discuss how we can turn this experience into a positive one.
Iuliia
Nov 8, 2025
It was worst. I made an appointment but was waiting ~hour anyway. And then car was duty with clothes inside!!!
Is this review helpful? Yes | No
Sep 29, 2025
Very responsive without being aggressive
Is this review helpful? Yes | No
Oct 3, 2025
Response from current dealership:
Stacy, thank you for your kind words and this wonderful review!
Sep 28, 2025
My experience here was very poor-and that is putting it lightly. I drove from over an hour away to look at this vehicle and worked with a salesman who provided me with an offer. The next day, I expressed interest in purchasing the vehicle. Since I live so far away and work during the day, there would not be a way for me to get to the dealership on time and complete all of the paperwork in time to go to the bank before it closed. The sales representative that I worked with suggested I wait until the weekend to come in to prevent any mishaps and informed me that he would put the car on hold for me to come purchase on Saturday. The next day, 10 minutes prior to the dealership closing, I received a text message saying the car had been sold. The sales representative told me his coworker had taken the keys and sold the vehicle. I am very disappointed as this is unacceptable.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Oct 4, 2025
Response from current dealership:
Hi Maya, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (217) 367-1222. We look forward to hearing from you.
Jul 26, 2025
I will never buy a vehicle from this dealer, made a 3 1/2 hour drive one way just to find out that they had already sold the vehicle that I had interest in, I called before making the trip to ensure the vehicle was still available and was informed it was, then while making the trip they called me twice to make sure I was on my way and checking to see if I'm going to be there by the time I had my opiontmen scheduled with them, got told twice that they will have the vehicle ready for me when I get there, they called this a so called vip experience, them I received a text to inform me the vehicle was sold, so I called them and talked with a so called manager and he said the vehicle was sold earlier that day just to find out that it was already sold before I made the trip, while I was talking on the phone with the manager for about 15 mins he hung up on me so I called again and spoke with a different so called manager well that one hung up on me as well, would highly recommend to stay awa
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Aug 12, 2025
Response from current dealership:
Although some time has passed, your experience still matters to us. We are sorry it fell short of expectations and regret the frustration it caused. Please let us know if we can make this right or support you further; we are ready to help.
Amy
Jul 11, 2025
I was greeted at the door of Napleton's Automotive of Urbana and everyone was very helpful. I knew what I was looking for and Sam was very helpful in getting me into this vehicle. I purchased the SUV that day and am very pleased with my purchase.
Is this review helpful? Yes | No
Jul 17, 2025
Response from current dealership:
Amy, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Jul 4, 2025
Stay clear of this dealer. Unprofessional and lies. Was told the car didn’t sell and was headed to see it. However, next day I was informed it sold. Well here we are again that the car is posted but with a higher price. When questioned they all have ignored and made up more lies. Beware!
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Jul 7, 2025
Response from current dealership:
Hi Randall, we're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (217) 367-1222 so we can work towards a resolution.
Taylor
May 23, 2025
Due to not financing with them, they barely even wanted me to test drive the vehicle let alone make a deal. An absolute joke trying to add on extra fees as well since I wasn’t being financed through them. It’s exactly what Corey said. Crazy crazy
6 of 6 people found this review helpful.
Is this helpful? Yes | No
May 25, 2025
Response from current dealership:
Hi Taylor, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (217) 367-1222 when you have a chance. Thank you, and we look forward to hearing from you.
Apr 23, 2025
The dealer got back with me promptly.
1 of 1 people found this review helpful.
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Apr 26, 2025
Response from current dealership:
Hello, we're glad to hear our Staff took such great care of you, Martez! We hope we can continue to be of service to you down the road!
Beate
Apr 23, 2025
Dealer reps did not respond to my offer of making an almost full price downpayment, or delivery inquiries.
1 of 1 people found this review helpful.
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May 16, 2025
Response from current dealership:
Hi Beate thank you for taking the time to leave us your honest feedback.
Mar 31, 2025
Best experience ever for buying a vehicle with Rigo as our salesman
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 5, 2025
Response from current dealership:
Hi Craig, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. Please don't hesitate to reach out if there's anything additional we can do for you.
Mar 25, 2025
It was an over all bad experience they did not ha e the car i was supposed to look at it was a waste of my time
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 28, 2025
Response from current dealership:
We apologize for the inconvenience.  The pre-owned vehicle market is extremely volatile, and inventory sells fast.  We have over 250 pre-owned vehicles in stock, and the ability to find the pre-owned vehicle of your choice.  Please call me at 217-600-4535 for any assistance in securing a pre-owned vehicle.
Mar 24, 2025
contacted me right away
1 of 1 people found this review helpful.
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Mar 25, 2025
Response from current dealership:
Hi Rodney, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Mar 20, 2025
Great to work with
1 of 1 people found this review helpful.
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Mar 23, 2025
Response from current dealership:
Hello Jeff, thank you for your support! We're happy we could help.
Zackary
Feb 24, 2025
Asked for photos of a car for over a week they just keep calling still no photos
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 25, 2025
Response from current dealership:
Please call me at 217-600-4535, so that I can assist you with the photos.  Thanks, Bobby
5
Jan 4, 2025
I had a horrible experience at this dealership and would never recommend someone to buy a vehicle from them. The vehicle had clearly been wrecked even though the website said it was accident free. The Jeep letters that are usually on both sides of the vehicle were in the pocket by the passenger side seat and the Willy’s logo on the hood was crooked on one side. My husband asked why the Willy’s logo wasn’t shown in the pics online, but was on there when we arrived at the dealership and we were told that sometimes they edit the pics I drove an hour and half for nothing
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Jan 7, 2025
Response from current dealership:
Hi Kirsten, we regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (217) 367-1222 at your earliest convenience to discuss how we can turn this experience into a positive one.
Michelle
Oct 10, 2024
I did give the ok for them to contact me. I’m taking online classes for my master’s degree, I have 3 kids and work full time. Whoever got my number and called twice, texted multiple times all within 2 hours. Had the audacity to be annoyed with ME for not being able to talk. I’m sorry I can’t stop my life to help you with your job. The epitome of annoyance and overstepping professional standards. If the car sells because I’m handling life, that is my loss, isn’t it? I will NEVER reach out again- life is too short for that level of intrusion and frustration. I DID answer saying I was taking a test and one other time that I have things to do.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Oct 14, 2024
Response from current dealership:
Michelle,  Vehicles sell very fast, and they are very hard to replace.  We try to make sure that our customers get prompt and friendly response to their inquiries.  Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 217-600-4535. Thanks, Bobby Clifford Manager Napleton's Auto Park of Urbana
Victor
Oct 2, 2024
Great customer service and sales man
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 4, 2024
Response from current dealership:
Hi Victor, thanks for your great review, and for giving our dealership such a high star rating! We look forward to your next visit! Take care!
Jim
Sep 23, 2024
Great service and the salesperson was awesom.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 25, 2024
Response from current dealership:
Jim, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We are always more than happy to assist you if anything else comes up. Take care!
Jul 7, 2024
Prompt and attentive.
1 of 1 people found this review helpful.
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Jul 9, 2024
Response from current dealership:
Hi Tim, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.
Jun 29, 2024
Took 2 weeks to get a photo
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 9, 2024
Response from current dealership:
Hi Andrew,

Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally.

I sincerely apologize for any communication issues you experienced at Napleton's Auto Park of Urbana. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to de
 More ...
Jun 1, 2024
Mr. Robert Clifford, the GM, has been attentive to my needs so far.
1 of 1 people found this review helpful.
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Apr 23, 2024
Terrific follow up Friendly Not pushy Professional Thank you!
1 of 1 people found this review helpful.
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Cornez
Mar 5, 2024
Excellent service and customer service very nice and fun crew to do business with
1 of 1 people found this review helpful.
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Feb 17, 2024
Very respectable dealership, you can tell they care about the customer. They didn’t try and push me further to pay additional fees when I we talked about the price and got a fair price on the car. Ben did a good job getting this deal done and I am happy with the outcome.
2 of 2 people found this review helpful.
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Dec 19, 2023
Responsive and answered all my questions
1 of 1 people found this review helpful.
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Nov 6, 2023
Made an appointment with the dealership only to drive 2 hours and they did not have the keys to the vehicle so we could not drive the vehicle. The salesmen that I was assigned did not want to talk numbers or give me any other information. Was told price I’d firm and no negotiating happened.
14 of 14 people found this review helpful.
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Oct 18, 2023
Cool
1 of 1 people found this review helpful.
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Aug 14, 2023
Dealer low balled my trade in and there car was extremely dirty do better
6 of 6 people found this review helpful.
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Apr 30, 2023
It was nice
2 of 2 people found this review helpful.
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Jennifer
Apr 3, 2023
Too many calls, emails, and texts. Had to block.
8 of 8 people found this review helpful.
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Kevin
Mar 24, 2023
On the ball dealer sharp
1 of 1 people found this review helpful.
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Mar 27, 2023
Response from current dealership:
Hello Kevin, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!
LAURA
Mar 12, 2023
The car was great. However the dealership was not impressive. The service was very slow. The part that I really had an issue with was the lack of attention they paid to the car. We were told they were taking the car to detail it and fill it with gas. 45 minutes later we get it back the tank was not full and it was still dirt. If we hadn't already spent 4 hours there we would have sent it back.
14 of 14 people found this review helpful.
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Mar 14, 2023
Response from current dealership:
Hi Laura, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (217) 367-1222 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Sonya
Feb 5, 2023
Andre was very knowledgeable and helpful. Great experience.
1 of 1 people found this review helpful.
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Feb 8, 2023
Response from current dealership:
Hello Sonya, thank you for your kind review; we are happy to pass along your comments to Andre here at Napleton's Auto Park of Urbana! We hope you continue to choose us for all your automotive needs! Take care!
Jan 30, 2023
Pretty good customer service. They gave me the deal I wanted, made everything simple and easy. I will definitely be doing business with them in the future.
1 of 1 people found this review helpful.
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Feb 2, 2023
Response from current dealership:
Hi Ralph, thank you so much for sharing your recent experience with us. We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
James
Oct 18, 2022
The dealer was awesome to work with ! Ask for Steve : very responsive ; easy to talk to , great deal maker. No nonsense and right on the mark.
1 of 1 people found this review helpful.
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Oct 21, 2022
Response from current dealership:
Hi James, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
Eloy
Feb 7, 2022
I call the number provided and it’s was some call center and ask about the SUV if was still available they told me yes dio told them what time I was going to be there when I get there it was sold 2hrs one way and 2hrs back for nothing bad service.
9 of 9 people found this review helpful.
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Dec 20, 2021
Experience was pretty easy and straight forward. Did take a bit longer than a vehicle purchase we had made from another dealership and there was a mess up on the paperwork. Over all though I still give them four stars.
1 of 1 people found this review helpful.
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Dec 18, 2021
responded very fast and helpful
1 of 1 people found this review helpful.
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Kiarra
Jul 31, 2021
They were very prompt at responding to my inquiry. I drove 4 hours to look at their genesis gv80. It was shown exactly as seen in pictures. Clean and test drive with very smoothly. Every one was pleasant to work with . I wish I lived closer so they could service my vehicle. That's right I made the purchase.
3 of 3 people found this review helpful.
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Aug 2, 2021
Response from current dealership:
Hi Kiarra, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Gus
Jun 30, 2021
No issues.
2 of 2 people found this review helpful.
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Jul 2, 2021
Response from current dealership:
We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.
May 29, 2021
Great
2 of 2 people found this review helpful.
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May 31, 2021
Response from current dealership:
Hello Charles,
Thank you for the five star rating.

Misty
Customer Care Ambassador
Napleton Auto Park Of Urbana
May 2, 2021
The test driving experience was nice. The price was good. After purchasing and signing paperwork, the effort dropped, and we ended up waiting around a long time, car wasn’t detailed to the level we’d like as it still had visible dirt. Also had a bad experience with their shuttle service being 45mins late, which is a big deal when you have to pick up your kid from daycare.
2 of 2 people found this review helpful.
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May 12, 2021
Response from current dealership:
Hello Zachary,
Thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to me.

Kind regards,

Misty
Kia Customer Care Ambassador
Ed Napleton Automotive Group
+1 331 871 6525 direct
misty.ebert@napleton.com
Patricia
Apr 14, 2021
She was very knowledgeable and detail about the car and answer and questions to my satisfaction
1 of 1 people found this review helpful.
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Apr 15, 2021
Response from current dealership:
Patricia, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Auto Park of Urbana!
20
Mar 13, 2021
Tim, our salesman, was excellent to work with. He was very communicative, easy to talk to and even had some little treats to give our son. We came pre-approved to buy and he made the entire car buying process seamless and easy. The dealership was very clean and organized, but did have a low inventory. However, that's an issue facing many dealerships right now. So that is in no way anything they can help; just a note about minimal options, but they were still able/willing to price competitively. The rest of the staff members we encountered were also kind and helpful. I will consider Napleton for my car buying needs in the future.
2 of 2 people found this review helpful.
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Mar 16, 2021
Response from current dealership:
Hi Jenn, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Curt
Feb 27, 2021
Good experience over the phone. Not pressured. Prices are really competitive.
1 of 1 people found this review helpful.
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Mar 2, 2021
Response from current dealership:
Curt, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Brad
Feb 5, 2021
Responded quickly and answered all my questions
1 of 1 people found this review helpful.
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Feb 8, 2021
Response from current dealership:
Hi Brad, here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again! Safe travels!
Jan 22, 2021
Very attentive to what I was looking for in a car.
1 of 1 people found this review helpful.
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Jan 25, 2021
Response from current dealership:
Pris, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
Jan 19, 2021
Made appointment to look at this we live an hour away told them we did. On the day we were suppose to look at it we were half way over to them. They called and told us they sold it 2 days ago. Very disappointed
3 of 3 people found this review helpful.
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Jan 21, 2021
Response from current dealership:
Karie, we are so disappointed to learn of this situation you have described. Please reach out to us at (217) 367-1222 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
James
Jan 5, 2021
Good
1 of 1 people found this review helpful.
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Jan 6, 2021
Response from current dealership:
Hello James, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
gary
Nov 21, 2020
Professional and courteous. Any issues were repaired. Employees were helpful and courteous.
1 of 1 people found this review helpful.
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Nov 23, 2020
Response from current dealership:
It is great to hear that we were able to get you back on the road so quickly! Thank you again for choosing Napleton's Auto Park of Urbana and we hope to see you again!
Nov 12, 2020
Car had fender damage not listed. Salesperson was straight forward and gave great info about the car. Ended up not getting it due to financing limitations.
Is this review helpful? Yes | No
Nov 16, 2020
Response from current dealership:
William, we're glad to know our staff was so helpful! We do hope we can be of assistance in the future. Take care!
Jeremy
Aug 23, 2020
Was told the car would be ready to look at for a scheduled appointment. When we arrived they had no idea we were scheduled and the car was off site being repaird. They told us next week we will get to see the car. We never heard back from them. Complete waist of time
6 of 6 people found this review helpful.
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Aug 27, 2020
Response from current dealership:
Jeremy, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out at (217) 367-1222 and we will do our best to make this better. We hope to hear from you soon.
James
Jul 21, 2020
Very helpful! I just decided on another vehicle
Is this review helpful? Yes | No
Larry
Jun 3, 2020
answered all questions promptly
Is this review helpful? Yes | No
May 21, 2020
They were very helpful with info about the car!
Is this review helpful? Yes | No
May 7, 2020
Didn't buy but very good communication. Would recommend.
Is this review helpful? Yes | No
Dec 12, 2019
They replied to me soon after I expressed interest for the car. From test driving to purchasing, the whole process was really smooth. Ben and Essien are the best sales managers I’ve ever met. They were easy to talk to, friendly, caring. Keep up the great work guys!
Is this review helpful? Yes | No
Dec 15, 2019
Response from current dealership:
We are pleased to hear Ben and our team provided you with a smooth buying experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
John
Dec 8, 2019
Excellent response and service.
Is this review helpful? Yes | No
Dec 11, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Annette
Nov 12, 2019
We live an hour and a half away from this dealership...with that in mind we couldnt make it to the dealership until the following saturday morning to look at a suv we liked....so on that thursday night we called about the vehicle to see if it was still available, the lady with whom we were speaking to said it was and would we like to come and see it. We told her ee could not make it until sat. morning, in wjich she replied well let set up a time....we agreed 10:30 because they didn't open until 9:00 am. She told us who to ask for Ray or Ahsid(something like that) and they would be told we were coming and they would have the vehicle pulled up and ready for us to look at, sooo we are there at 10:25 am right where we were suppose to be, walk in ask for Ray he is on the phone, so we patiently wait, another sales guy comes up and says is there something I can help you with we told them we were there to look at a white Terrain with 18+ miles, he paused and said "oh I think that sold" no c
1 of 2 people found this review helpful.
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Nov 18, 2019
Response from current dealership:
Annette, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please reach out us at (217) 367-1222 and we will work with you personally in rectifying the issues you experienced.
Chris
Jul 2, 2019
Quick to respond and friendly.
Is this review helpful? Yes | No
Jul 4, 2019
Response from current dealership:
Chris, thank you for your positive review. We hope you continue to choose us for all your automotive needs! Take care!
PETER
Jul 1, 2019
We received an invitation to make an appointment (which we eschewed for a drop in visit). When we arrived, personnel were ready to meet/greet, facilitate a test drive, and process the purchase. 2 hours from start to finish.
1 of 1 people found this review helpful.
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Jul 4, 2019
Response from current dealership:
Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future.
Best wishes,
Napleton's Auto Park of Urbana
Jun 22, 2019
Good Car
Is this review helpful? Yes | No
Jun 23, 2019
Response from current dealership:
Thank you so much for your positive comments about Napleton's Auto Park of Urbana! We look forward to your next visit! Take care!
Michael
May 30, 2019
I received multiple calls, several times a day requesting me to make an appointment to see this car. I made the appointment on a weekday morning which would not be too busy. The representative called to verify the appointment about an hour prior to the time. I arrived only to be told by the salesman that the car was being repaired in service and could not be shown. I asked the salesman to contact me when it could be shown and that perhaps he could bring it to me so that I could see it. No contact no follow up until two days later when the representative who set the appointment called to see if “I made it in.” She had. I idea of what had transpired. At worst, this is bait and switch, at best it is extremely poor communication and treatment of customers. I am a current customer of this dealership but will steer clear of any purchase. Caveat emptor!
Is this review helpful? Yes | No
Angela
May 13, 2019
Very Friendly and helpful.
Is this review helpful? Yes | No
May 16, 2019
Response from current dealership:
Angela, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
NORMAN
Apr 13, 2019
Good they answered my question promptly.
Is this review helpful? Yes | No
Apr 20, 2019
Response from current dealership:
We're glad to hear that everything was completed to your satisfaction, Norman! Please let us know if there is ever anything else we can assist you with.
Tabithia
Feb 28, 2019
I ended up purchasing this vehicle and i couldnt be happier. Money well spent.Napeltons was quick to reply to my emails, quotes and questions i had. I was referred to Napeltons from a friend and told to ask for Ben, im glad i did. Ben is the man to see if your in the market for a new or pre owned vehicle. I will never buy from anyone else as long as Ben is around. Highly recommended
Is this review helpful? Yes | No
Mar 7, 2019
Response from current dealership:
Tabithia, we appreciate you choosing Napleton's Auto Park of Urbana! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Jan 17, 2019
I did test drive the Beetle convertible found on Cargurus but chose not to buy it. While at Napleton's l also test drove a 2016 Beetle hatchback that l had found on Cargurus.. Within a couple of days, l made the decision to purchase that car. Everyone with whom l had contact at Napleton's was friendly and helpful. Their process for buying a car and the courtesy follow up procedure are amazingly efficient and were greatly appreciated!
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Jan 24, 2019
Response from current dealership:
Congratulations on your new car! If you have any further questions, please give us a call. We're always happy to help!
Luis
Jan 17, 2019
Napleton Auto is excellent in their customer service and helpfulness. They are genuine and hospitable.
Is this review helpful? Yes | No
Jan 24, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
gary
Jan 10, 2019
Pleasant
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Jan 17, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
T
Jan 7, 2019
Very responsive. Salesman, Anthony, very professional and helpful. They spent a lot of time answering my questions and explaining the Car's features. Very respectful and pleasant to deal with. I bought the new Avalon.
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Jan 11, 2019
Response from current dealership:
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Auto Park of Urbana! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a wonderful day!
Jerry
Dec 19, 2018
Contacted us immediately
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Dec 23, 2018
Response from current dealership:
Jerry, thank you so much for giving us 4 stars! If there's anything else we can do for you, please give us a call! Take care!
Leanne
Oct 3, 2018
Very quick, professional response.
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Oct 23, 2018
Response from current dealership:
Hi Leanne, thank you so much for your positive comments about Napleton's Auto Park of Urbana! If you're ever in need of more help, please let us know! We hope you have a great day!
Kiersten
Sep 30, 2018
Excellent. Would buy from here again, for sure.
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Oct 23, 2018
Response from current dealership:
Hello Kiersten, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Tom
Jul 12, 2018
Very good buying experience good price and great service
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Jul 18, 2018
Response from current dealership:
We're glad to hear that everything was completed to your satisfaction, Tom! Please let us know if there is ever anything else we can assist you with.
May 3, 2018
classic bate and switch. "the car didn't pass our 120 inspection but we have a 2016 Acadia for sale" (for 35,000) look out.
5 of 5 people found this review helpful.
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Mar 27, 2018
Rose the sales person was very personal and professional in her text messages. Stopped communicating with her because I had surgery a week ago & not realizing the recovery would take so long I just can't make the trip to go to Urbana to see the car.
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Mar 30, 2018
Response from current dealership:
We are glad you found Rose was so personal and professional! Please don't hesitate to reach out if there's anything we can do for you. We wish you a speedy recovery!
Derek
Mar 27, 2018
I ended up making a deal and purchasing an awesome vehicle. Overall experience was great plus they did not waste a bunch of my time going back and forth on price. I would definitely buy from them again.
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Apr 2, 2018
Response from current dealership:
Thank you so much for sharing your recent experience with us, Derek! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Feb 14, 2018
Very friendly staff
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Feb 26, 2018
Response from current dealership:
We are happy you found our staff was so friendly! If you're ever in need of more help, please let us know!
Feb 11, 2018
Bought the car from them
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Feb 26, 2018
Response from current dealership:
Willie, congratulations on your new vehicle! Thank you so much for choosing Napleton's Auto Park of Urbana! Safe travels!
Dec 3, 2017
Nice people. Nice dealership
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Greg
Nov 19, 2017
Sales person Aurthur did a fantastic job throughout the buying process. I got the car I wanted at a great price. It was worth the drive.
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Jim
Oct 27, 2017
Nice phone call. Car was listed but did not pass inspection at the dealer entry.
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Jason
Oct 20, 2017
Didn't actually get this car but a brand new one. When we got there this one had been sold already.
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Debi
Oct 4, 2017
I was contacted and received info as requested.
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Greg
Feb 9, 2017
Quick response and eager to help.
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Aimee
Dec 30, 2016
Responded very quickly
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Bill
Dec 22, 2016
Excellent
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Rick
Dec 19, 2016
Quick and though responses
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Doug
Jan 5, 2016
Greathe to work with...
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