Napleton Libertyville Cadillac

Great customer service!

Dan the salesman was fantastic all around a pleasure to deal with

I was handled in a professional manner. Victor and John were the two salesmen I dealt with and they both worked hard towards satisfaction.

Great customer service, very attentive to what I was looking for. Thanks guys

Phony ad told me car was sold after on line 138 days. It was still showing days afterwards

All good

Car had an $18,000 mark up. THAT’S RIGHT $18,000. The score is for the consultant, very knowledgeable.

Everyone but the sales manager was polite throughout the entire process. They had a dealership surcharge above the price of the car, taxes, registration and documentation. I'm still pleased with my purchase.

Replied right away

Everything was great , fair trade value, all employees were easy to work with and listened to our needs and wants . Excellent experience !!

Excellent service! I was in and out in 2 hours, they even washed not only my new car but the car I drove there in.

I was contacted by two representatives willing to assist me. Unfortunately I’m about 300 miles away, although I am thinking real hard on taking the trip up there.

August was a true gentleman to work with. Simple and fast transaction. No pressure sales was so nice for a change. I would definitely recommend them.

Talked with the rep over the phone he sent me the bill of sale still trying to get a deal and I like these people !!!! Hopefully I can get it done fast

Lied about the vehicle being ready at a specific time. I arrived on time and was told the vehicle wasn’t ready just yet and that it was 10 minutes away from be finished at the detail shop. I waited almost an hour for the vehicle to be “finished”. Sale persons tried negotiating before seeing the car. When the car pulled in it hadn’t been cleaned AT ALL! The interior was filthy and the engine compartment had thick dirt all over the engine cover. Sale person said “They were only able to get the wheels cleaned up” (wheels were not cleaned). So more lies. After starting the vehicle a significant ticking sound was coming from the engine compartment and the sale person said “Oh, that just the fuel injectors”. I laughed and test drove the vehicle anyway. Vehicle was in ruff shape for such low miles. Wish they would have been honest about the vehicle not being cleaned. I would have been ok with rescheduling and about the engine condition. The lies to make a quick sale was disappointing.

Napleton Cadillac Friendly helpful and honest no pressure to buy a vehicle the price advertise in the internet for the vehicle that's what I paid when I came in no hidden fees I purchased a vehicle August salesman great person work with i would recommend to friends and family to buy from Napleton Cadillac of Libertyville.

Very quick and nice response

Great experience working with Sani the team. Worth the drive

What a fabulous experience. I wouldn’t hesitate to deal with them again or send a friend.

Contacted me right back even on the weekends. Was very helpful as I’m almost 400 miles away.

Didn’t purchase but dealer was responsive and friendly!

Very fair dealership

Excellent experience dealing with Napleton. They helped me get out of a lease and into the car that I wanted.

Great interactions online and in person. Haven't purchased yet but you never know.

Representatives of napleton Cadillac were both well informed and helpful. There location made it difficult to fit into my schedule. I appreciate their persistence

Called about car to see if they still had it. Viewed it and test drove it the following day. Then found myself driving home with it that same day.

Great people to work with, ended up buying the vehicle

I had to call Amanda twice because she never got back to me and the last time I waited for her to call and she never got back to me again 3 times nothing, after asking her not to waste my time.

Everyone was very nice and Mike was great to work with.

Good experience. Fair and friendly dealership-no high pressure sales tactics.

I went to Napleton Cadillac of Libertyville on October 13th after I have earlier communicated with sales manager Isaac. I was interested in 2018 Cadillac XT5 that he gave me a price on. I told him I have a better offer at the Northbrook dealership and he told me he could beat the other dealership’s price. I’ve told him his dealership is far from my house but I’m willing to drive there since he’s willing to work with me. When I got to the dealership the sales manager, Isaac changed his story and told me he can’t go down on the price on the vehicle we were talking about on the phone. Instead he was trying to sell me another vehicle at a lower price. I have told him I would have not taken a long drive to his dealership if he wouldn’t have told me he can beat the Northbrook dealership’s price on the vehicle I was interested in. He denied that he told me that and asked me to leave if I wasn’t interested in what he has to offer at the moment. He was extremely rude and disrespectful!

Bought an Audi from napelton Cadillac, they were very helpful in getting us the interest rate that we wanted. Very friendly people and most of the people that work there are veterans.

Answered all my questions.

The visit visit went well and the personnel were very polite. The dealership was very clean. The only thing that I really got turned off with is that I could not drive the vehicle that I was interested in until I wrote up an offer. I scheduled an appointment to come to look at the vehicle which was more than 1 hour away. I arrived and was greeted and treated well but could not drive the vehicle due to a policy that the dealership had. Other than that, everything went ok.

it was great August was great

Great !!

Very helpful and professional!

Very good

Nice

The dealership was very nice to work with especially August and Mike Smith. They didn't hassle me and were very polite as well.

They are professional and considerate people. I made a decision to buy finally. I am satisfied with the purchase. I will go back probably when we need to change our car in the future. Thanks!

Isaac was very responsive to my inquires. They offered a decent price but we did not end up striking a deal as the vehicle wasn't exactly what I want. Only issue was it took several emails back and forth to get actual numbers from them.

Dealer contacted me, I went and drove the car. Their sales guy Mike Vilichik was the best. He was informed and helpful but not pushy. Their internet guy followed up and encouraged me to come back and make a deal. I went in late last night and bought the car. Thye were fast professional and extremely courteous.

Good enough that I bought the car!

contacted me several times.

Great. I brought it

Prompt, informative and helpful, would recommend them to others.

Dealer had hidden fees, like $885 for "reconditioning", yet when pricing our trade-in, wanted to hit us again! Buyer beware with this group!

I asked for a quote and received the listed price on the site.

Answered my questions!

Napleton Cadillac was fantastic. Prompt response and everyone was very nice. We would highly recommend it.

fast contact

Responsive, but unwilling to ship. Matter of fact. Had I been local I would have gone to the dealership to inspect the car but unfortunately I am out of state. Others were very willing to ship and send photos to reassure me of the quality of their vehicle.

I received a response to my e-mail regarding my questions. I never talked directly to any individual at the dealer. I still rate this high because my questions were answered per my expectations.

Responded in a timely manner; very professional; No pressure.

Got a quote from them,and after a few days on my way to see car and they raised the price 1000 dollars after being online for 18 days. I was on my way to buy and saw the car went up. Mike said we have a little confusion on my end and that the website didnt put the right price there. So hurry up and buy before the price gets to high. A real man can admit when he made a mistake and learn from it.

Dealer promptly responded. Haven't had the opportunity to meet but have continued to communicate.

Ended up buying a car from a different dealer one week later when talking to salesman on the phone he felt like I was bothering him

Nice.

weil makes car buying a pleasure. I'll be back

My salesman Steve was the best. Knew everything there was about my car followed up with a call a feew days later. A real pleasure to buy with the no haggle price.

great experience

Amazing

The first salesperson appeared inconvenienced that he had to show me a car. Because a light rain was falling he just opened the car doors and said this is it. lt would have been nice to have moved to the service bay.l left in no mood to buy from him. l subsequently returned because l had looked a long time for that car but this time went directly to a mgr. who was very accommodating.

The staff was very helpful

I had a great experience on the day I bought my Cadillac SRX, and also on a follow-up service visit.

I think if my husband was with me I would have had a better chance with the "bottom line pricing" on a car that was in an accident, they would not provide written proof of what was fixed, I was brought out to the car shown the bumper and was told " see you can't even tell" Car fax said it was towed from scene of the accident. I left, and bought else where.

Even though the dealer never responded to my email when I called them they were very responsive. I did purchase a car from them and the experience in the showroom was great.

Not much integrity when it came to honoring the negotiated price. I highly recommend going somewhere else.

Outstanding. Very easy to work with. No pressure. Told them what I wanted and was willing to pay. Bought the car. I would recommend this dealership to anyone looking to buy.

Did respond and went on a test drive, but unwilling to negotiate price

Nice people

One of the best experiences I've had buying a car

Was very rude when I called to talk with them.

very good to deal with.

Keith Herrera at Weil worked with me very well as I was 1,300 miles away. Very attentive, answered all my questions, and was genuinely interested in closing the deal to my satisfaction. Made me feel like a big Weil. A very good buying experience!!!

market value for a 2010 AWD Vibe with 20000 mil.is worth $15,995 so to offer $10.000 for a trade in is just CRAZY.

phoned me and was nice and helpful with information

Kim the internet sales manager was great she got back to me right away ....very commited ...I look forward to her helping me in the future.

Had several emails on a Cad SRX .They are good people.

Sales Rep was not very inviting (so I never went to the lot), I mentioned paying cash and was waiting to see if the price dropped any and he said: The price is the price and they are a Cadillac dealer so the Aspen won't be there long....well several weeks later and its still there! I went and bought the same truck, lower miles for $600 less then what WEIL wanted, yes it had the J-package. Not sure about the Dealership...but the Reps need more Sales training and Customer Service.