Napleton Kia of Fishers

The car had scratches all over, does not match the picture.

We contacted them on Friday evening to confirm the car was still available and completed a loan application. They contacted us early the next morning to make sure we were still coming to see the car and interested in buying it. We drove almost four hours to get the car and were told when we arrived that it had sold two hours prior to us getting there. We asked why someone did not at least give us the courtesy to call and tell us to not come and all they said was it was first come first serve. They were very rude and not apologetic at all. STAY AWAY FROM THIS PLACE.

visited the dealer twice. On first visit at my appointment time I was told car had just sold an hour earlier. On second visit to test drive a car listed for $21,000 on car Gurus as a great deal was advised there was a prep charge of $3663 making the vehicle far from a great deal. The car had been listed for 30 days and had shown a price reduction. Dealer tactics are deceptive and don't provide accurate pricing info. would never do business w/ this dealer again. a one star rating is too high.

I scheduled an appt with Napleton to view this vehicle with the intent to purchase that day. They messaged me and emailed me multiple times confirming my appointment only to call me back within hours of my scheduled appt time to let me know the vehicle was not on the lot and would not be arriving until the following week. I have since purchased a vehicle, and I am no longer in the market. It took multiple times of telling them I am not interested because we have purchased a vehicle before they were ever willing to stop contacting me about the vehicle.

They were on top of responding. They could have cut it back a bit. Only need to contact me once and provide their contact info. I’ll do the rest. As it was, they contacted me multiple times a day via text and phone.

James and the gentleman who did a lot of the final documentations were very kind and patient with me and my poor decision making

very ,willing to work with you on price .I'm still waiting on my car deal !!!!

The internet sales people are very friendly but no way to connect you to anyone at the dealership for more questions.

This dealership does not deserve any stars! Feel the bait and switch is their mode of operation. Paola Toribio scheduled my “VIP appointment” and the car was not even at the specified location. The salesman, Yassine Bukhan (I believe that is the spelling—he scribbled his name on a card), initially stated he was not even familiar with the car. Then he said it was at their service center and would be available later in the day. Returned to the lot ~7:30pm and the car was still “at the service center.” He said he would call us when the car returned “If I remember.” We never heard back so I emailed again just to see if the car was available—knowing good and well the car may never have even existed. I received a response stating the car was no longer available and an offer to see other similar options. The entire experience was completely unprofessional and a waste of our time. Will NEVER consider this dealership again.

The worst dealership I've ever dealt with. I tried several days getting ahold of them. They finally got ahold of me and took my information and ran my credit and never responded back.

The dealer contacted me several times before the appt to ensure I was still coming. I took an Uber from Avon to find out the vehicle was sold. The salesman I had was good and patient and tried to find me something else, but it was not what I wanted nor what I ubered miles there for.

I made an appt. and drove 50 minutes in rush hour traffic only to be told the car was not available for me to drive but I could look at it. The dealership confirmed my appt. 3 times via text and sent several emails yet no one thought to call me to reschedule so the car would be available...

Made an appointment to test drive a vehicle. Drove over an hour and a half to the dealership, and the vehicle wasn't on the lot. The vehicle has been loaned out to a customer days or weeks prior. Waited nearly an hour and a half after my appointment time for the vehicle to actually arrive. The vehicle had damage to the rear seat that was not discussed/disclosed. After wasting 3+ hours of my time, the dealer proceeds to offer me over $4,000 less than my vehicle is worth in "fair" condition according to KBB. Don't waste your time, patience, or money with this dealership. Take your business literally anywhere else.

Terrible experience. I live almost 2 hours away from this dealership. I called and made an appointment to test drive the vehicle I was interested in. I was told the vehicle was waiting on me. I got to the dealership and the vehicle was not at the dealership and not even in the same state, let alone the same city. I took time off of work and lost money on gas with an approximate 4 hours round trip for nothing.

I never write reviews, but this deserves to be recognized. I test drove the vehicle. Loved it! Wanted to buy it and have waited over 2 days for the pricing. I am not financing. Paying cash with no trade. What should be an easy buying experience has turned into an unfortunate experience where the dealership can't seem to communicate well with each other or its customers. I'm passing on the car and the dealership.

Seem to be nice people. The suv I wanted sold before I could get there to see it.

They were awful, the salesman didn’t know what he was doing. The a/c is broken and they weren’t going to fix it. There is a hole in the drivers side front wheel. They said you have to take it as is without working with us for a price. Awful experience, do not go there.

Friendly and helpful

Drivers rear view mirror was broken, dealer would not fix to sell car. When I looked up replacement mirror was only $16, housing was ok. I didn't think dealer would treat customers right.

Scheduled a test drive but they could not find the keys.

Terrible. I asked the salesperson to stop sending emails etc. I had to block number and send emails to junk folder. I pressed unsubscribe and it did not work

Internet response person was very prompt. Communication dropped off after being transferred to the sales team. Never went to see the vehicle because of the poor communication.

Greatly

I contacted this dealership 3 times. One person told me they would get back to me and . I called again and talked to someone else. once again I called and even received text messages from this guy and he was too busy with another customer. I’ve been waiting since Saturday at 9am.

Contacted them about the vehicle. Contacted me back the following day and asked if I'd like to come see the car tomorrow. I told them I was out of state and was looking to purchase long distance and I'd arrange pick up. They said a interstate sales manager would contact me. They never did. When I called back they said there were no pictures because they didn't have the car yet. Then I see pictures the next day online. Glad I didn't buy this car since the told lie after lie over the phone. I can only imagine what they do to customers on a regular basis.

I scheduled an appointment to test drive a Honda Pilot. They told me they would give me a courtesy call if the vehicle sold. 30 minutes before my appointment, they sent me an email telling me how excited they were to meet me and excited to have me test drive/purchase that Honda Pilot. When i arrived to my appointment, 1 person came up to me and told me the pilot had sold earlier that day. He then walked away. We had zero help in looking at other vehicles and employees just stood around. We finally asked one to help us look at another vehicle and they said they’d grab the keys and be right back. They never came back and neither will we. Awful service!

Good sales person and finance mgr

Terrible service. Set up an appointment for a test drive, talked to them the morning of the appointment and they told me to come on over. 1.5 hours into a two hour drive they call and tell me they sold the car they had made a reservation for me to come drive. Manager was then rude and basically said well that’s how it goes, when asked “why make a reservation then if you’re gonna sell it anyway” he had not answer. Discourage anyone from ever going to this dealership

It was awful. The sales rep I talked to on the phone scheduled us what he called a "VIP" meeting and when I got there he wasn't even there he was in another state and the dealership didnt even know who I was or that I was even coming. The salesmen I did get couldn't even bring me a car I asked for. When he finally brought me a car I asked for the back bumper was badly damaged and the front bumper was hanging down dragging. I had high hopes for this place but was sadly disappointed

Very difficult to get ahold of someone. The texts come is from a bot although they can reply if they choose. I got 4 identical live voicemails from the same person in 10 min one day Bayside I must have been on the list 4 times. Originally told car not available, being serviced. Didn't seem to want to answer any questions I had about the car. The next day they raised the price from 62 to 65.7k. my guess based on other reviews is the fake service schtick is a way to justify their sudden price increases once somebody shows interest.

I drove 45 miles round trip to see the Lincoln. When we arrived at Napleton Kia, we waited about 15 minutes only to find out the keys wouldn’t open the car. So we didn’t get to see it. Really impressive!

I called numerous times. Was told they’re backed up. Finally had someone call me saying they would get me pictures, still have not gotten them. When I asked why the vehicle that just became available 3 days prior went up $2,000 I was told it was on special and went back to full price.

Very disappointed in everything and everyone I talked with! They added a $2400. Add on calling it the Napleton executive package… Executive rip off… dealers like this is why people hate the car buying experience!

Excellent

Always in touch with me

I was contacted fairly quickly about the vehicle. Everyone was pleasant. We had a couple hiccups, but we are very happy with our purchase.

Inquired about a particular vehicle and had several calls texts & emails for several days wanting to know when I could come in to see it even after I scheduled an appointment .I had them call me and say I missed my appointment and sounded agitated and asked if I wanted to reschedule. I told several different people there that, and when I tried to narrow it down to 1 person by the phone # on the email that they sent me I got the run around they were with someone else and they would help me instead .No communication amongst themselves or whatever and told system was down for notes then says oh I see it here now .Just didn't feel they were very honest or caring

I was urged to make an appointment to look at the car, such was fine. The email confirmed the appointment assuring me that the appointment was so that they could have the car clean and ready. I was also told that the damage had been fixed. When I arrived, the car wasn't even on their lot. It was dirty and the damage hasn't been repaired. I drive the car a second time, and all of the alert lights came on. I had my title and was ready to buy, but the car wasn't ready to be purchased. It was a disappointing experience.

Alex was great help wit my car thanks

If possible I would give them a zero Do Not Buy from here. They ran my credit and then supposedly sold the vehicle after I started the application. Never asked for a deposit until supposedly someone was coming to look at the vehicle and then supposedly bought it, but the vehicle is still in their lot? They are not professional or customer service. My suggestion stick with a Reputable dealership not this Mom and Pops place!!!!

Brandon did an amazing job! Helped us find the perfect car!

They were busy. I arrived, found someone who could help me, and test-drove a car. The salesman was very kind, but was scrambling and was busy. He helped me to the extent he could. Parking was a bit of a disaster due to construction in the parking lot.

The check engine light was on. The young salesman said that was due to not having an oil change. That was lie number 1 and strike number 1. After finally choosing a vehicle for 19,000, the final price ended up being 38,000+ even with a co-signer with good credit and a 3500 down payment. After asking questions and searching for more options, the agent got what looked like a boss of some sort. His attitude was haughty, presumptuous, and flat out disingenuous. It was very very busy and I did a lot of waiting. Allowing me to pay attention to other customers. I witnessed only one sale out of all the customers I saw. The majority of them must have felt like I felt

Great experience. Q was friendly and knowledgeable and made everything easy

Very helpful though I didn’t purchase from there

Called to see if they had the truck for me to look at and they said yes so 2 minutes later I pulled in the lot and went in to talk to a salesman about seeing the truck and he told me that it was sold and they had others. It made me feel like they lied to me to get me to come in the door and I told them that. Every time I try to buy a vehicle in Indianapolis area that is how I feel that they treat me therefore I haven’t bought a vehicle in Indiana in 20 years. I am like anyone else I hate to be lied to.

They negotiated one price, I asked to take it for a second test drive before I made my decision. When I came back they had raised the price another 250.00. They also have items they add on automatically that come to about 2000 extra. I Would not recommend this dealership. They are shady.

I was incredibly displeased with the service at the Fishers dealership. I was hoping to buy this car for my daughter's first car. I did my research and was alerted with a price drop and immediately requested information and set up an appointment time. I rushed to pick up my daughter from school and hurried to be on time for the appointment. I set up the appointment with "Frank", whom told me on the phone to contact "Tyler Long" when I arrived at the dealership for my so-called VIP appointment, where the car would be washed and ready and out front for me. I was initially very impressed with the personal video...showing my daughter the new car buying experience. Two hours before my appointment, I received communication welcoming me for my upcoming appointment. The reality though, when I showed up, NO ONE was aware of my appointment, there was no Tyler Long, no Frank. These are Florida call center associates without real time inventory info. The car had already been sold. Waste of my t

Tammi did a great job. One issue on the purchase, and the dealership fixed it. Thank you!

Initially, after a few issues with the internet contact, sales manager Doug contacted me . He apologized for the delay in replying to my calls. He facilitated our purchase smoothly and offered me a handsome discount in the purchase of the car. The sales person Gerald was very professional and prepared the car for purchase and return home. I was concerned initially about the negative reviews online but decided to give them a chance and I was pleasantly surprised for their professionalism and kindness throughout the process.

Set appointment to see vehicle at 11:00 am the next day. Appointment was confirmed at 8:40 am day of appointment. Arrived at dealership and was told the car had sold the night before. Said they could get another one like it but with more miles on it for same price. A phone call to let me know the car wasn’t there would have been nice. There’s a lot of places to spend your money don’t think I’ll do business with them.

WORST DEALERSHIP EVER! Run don't walk away from this dealership. They advertise low sale prices to get you to come in and then screw you around. Still don't have license plates or floor mats in my 2021 Kia Forte ex. They stripped the floor mats out at final cleanup at the last minute. Mike Foster promised the floor mats and a extra set of all weather mats but never sent them. He said long ago will arrive any day. Offers a $200 gas card for a extra 7 hour round trip which i had to make just to get the sale price and pre approved apr which I already had. The figures they had tried to get me to sign to were right at $11,000 what was offered originally to get me to come in. Tried to get me to agree to $11,000 overpayment on what they got me to make a 7 hour round trip for. Place is a joke. Mike Foster lies through his teeth!

Excellent dealership. Great services. General manager and finance were outstanding.

I worked with Kevin. He treated me terribly. He tried to charge me $3,000 for a warranty package and told me it was because he works on commission and the car was marked too low under value so he had to make up for it. He then told me he refused to sell it without the add on. By the time hid manager agreed to sell it for $500 more than it is listed for, I didnt want to give them my money after how I was treated

Sales person was nice, pricing strategy was horrible. They added a ton of hidden fees that they claim are ‘optional’ but clearly are not. I would not go here unless you plan on spending at least $4000 more than anticipated.

Test drove the car but the Dearlership could not offer me a trade in because of my negative equity. Overall Davon one of the salesman was helpful, kind and tried to sell the car to me.

We drove four hours round trip to find the vehicles that were advertised had an additional $3000+/- added to the price once we were in the store. The salesman didn't even give us the option of buying it at the advertised price, so we walked out. The following week a sales manager reached out to us to see why we didn't buy. Too many price games.

Price is not as described. They add all incentives to get customers through the door. Once there you’ll end up paying an extra $10k for a new vehicle because you won’t qualify for all of the incentives. Staff isn’t very friendly. Standing outside smoking. Many new vehicles are at a separate lot so you’ll have to go view them there or wait. Best to obtain an “out the door price” prior to showing up to this dealership.

Was contacted at 830 am because I left a message late the night before. At 9am I started to respond and by 930 I made an offer. I was tossed around to multiple people and essentially fired one sales guy for another and then another. Finally I was able to talk to the sales manager who also wasn’t trying to make a deal. It wasnt untill 430 I found out that they were not going to move at all on price and they finally refused my offer of about 750 off asking price. Also they had over 2k in fees in their “out the door price” including a “dealer ship experience fee” which was complete BS Because I had the worst experience in my life dealing with them. I have never met a dealer that tried so hard not to make a deal. Also they have their car priced the lowest in car gurus so that you get negotiating with them and then they hit you with their very large fees that no longer make it a deal. Very unethical group. Would not do business with them.

Jordan, our sales person, was very nice and courteous.But I have to ask, why does it take 3 or 4 hours to buy a car??

BUYER BEWARE!!! Do you want a bait and switch experience that will cost you over $2,000.00? Don't waste your money at Napleton Dealerships. My family just had the worst experience with deception on their pricing. At the point of sale a "$2,000.00" accessory fee was added to a USED CAR! Don't waste your time with this poorly managed organization!

Good response very polite!

If you dont't want finance they charge $1000 extra. They also wanted to charge an extra $2000 for accessories they had added that you can't decline.the accessories are just tracking devices

Since I only have a few sentences, I will just say the cat was listed for $13000 dollars but they would not sell it to me at that price because they had “installed” scotchguard on the interior and under coating and had put glaze wax on exterior. Which evidently totaled thousands more. Do not buy a car here

Very good communication, and updates

They were nice stayed in contact the whole time

Great people to work with! Shane helped us out and assisted us through the process of getting into our new to us Mazda CX-5.

Excellent customer service

Will try to squeeze every dime they can out of you if they finally answer.

Quick and professional response. Would buy from this company again.

The manager and several employees called me, texted me and even emailed me. All just to lure me to drive two hours to buy my son a vehicle that they had knowingly already sold. Save yourself the trouble and don't waste your time with this dealer. I hope I can save at least one person from having to explain to their child how misleading people can be to try to make a dollar.

Good

Took me two E-mails and a phone call to speak to Rachid the salesman.

I was very pleased with the response and help I received.

Everything seemed good they took a video of the car for me to point out any blemishes we made them an offer and they excepted. The sales person Ty sent us the information we needed to gather for them late in the dayAnd we sent it back to him the following morning along with copies to the manager by email. I lined up transportation and had got a loan from my bank and tried to contact him that same morning to ask a couple questions and he texted and said he was busy and would get back to me soon. Then middle of the afternoon he called me to apologize and say they sold the car to someone else that morning so now I am out a lot of time and the money spent on the loan documentation. I said I expected a call from the manager who originally excepted my offer but I have received nothing. Not impressed !!

Very very helpful. I decided to look for a different model but would recomend checking this place out. Good prices.

You don't have access to operating your vehicle least get someone that can inform you to show customers. Didn't have enough gas to test drive. Couldn't open the back .

Tony, my salesman, did a fine job! He answered all of my questions.

Great staff. Clean facility.

Tony was very accommodating in our search for a pre owned vehicle. We visited or contacted several dealers in the area and he was the only one who really listed to what we were asking/looking for. The others tried to upsell or get us into a vehicle that wasn’t remotely close to what we were after. We appreciated his assistance and genuine efforts to get us the best deal possible. Would do business he/Napleton in the future.

Dealer was very prompt in contacting me. Even though I decided not to pursue a truck they were very helpful.

Great follow up.

The dealer had a car on here that was already sold and then tried to sell me a more expensive car. Overall a nice dealer but they were way too pushy and annoying

Sales manager call me to follow up on his employees. He was the first one to contact me. Don't expect much from anyone under management.

Very responsive. Car I wanted was sold. Internet sales person offered to show me others and have followed up with me numerous times. I am pleased with this dealership.

A nice and pleasant experience. Got the car I wanted, and at a fair price

My wife and I figured we needed a newer vehicle with some updated safety features since we are expecting our first child in just 4 weeks, so we went into Napleton KIA of Fishers after making an appointment earlier in the day. Long story short, we test drove the van and wanted to buy it. Then another couple came in and also was looking at the same van. While we were discussing finances with the salesman and even signing several papers for permission to check our credit and going over what the payments would be, even after receiving a packet about the van and having the salesman tell us we would be given a gas card with a new purchase, the manager walks over to the other couple and then to us and proceeds to tell us that the other couple was willing to pay more and was attempting to get us to outbid them. We explained we were there for the price we had just agreed on and we were left for 20 min and then told they were going with the other couple. Shady, stereotypical car lot.

Everyone at Napleton Kia are very inviting welcoming friendly helpful polite and any and all other flattering words you can think of! They made my experience so easy and made us feel comfortable and that we were more than just a sell that we were valued customer's whose happiness and comfort were the most important things to them! I would highly recommend Napleton Kia to any in the market for a new or used vehicle! Thank you, Dessarie, Tony, Patrick and the rest of the crew at Napleton Kia!

Napleton contacted me within 24 hours after I submitted the interest form. The person was very helpful, but the car I was looking at was sold before I had a chance to go see it.

Car was still listed online but sold. The online dept should updated their list more.

Very easy to work with. If you are uncomfortable with the whole buying process then this is the place for you.

They contacted me immediately and followed up with several times.

Very helpful

Sales associate acted like he really did not want to sell us a car and also we had made a appointment to look at a certain car and when we got there it was already sold no one called us to let us know. Very disappointed and would not recommend this dealership

Very friendly. Very quick to respond

The experience was great! Got the car at a price point that was fair and my trade in price was acceptable.

Very nice clean dealership.

Jen, their customer care person responded quickly and was very helpful . She connected me with Mark and I purchased a 2017 Kia Forte from them for my daughter.

Very responsive, and friendly.

They where easy to work with. We didn't do a lot of haggling on price, I told them my price and they came back with a strong counter offer and didn't waste my time. So a pulled the trigger on the sale now we are both happy. They sold a car and feel good about the purchase!!!!

Good people so far!!

I made an appointment to look at this vehicle. I arrived on time and the man I was meeting with was there on time as well. The vehicle was VERY dirty, even though they knew I was coming! I was told the manager was driving this vehicle as his own and allowing his kids to ride in it too. My car is old and I don't clean it like I used to, but this vehicle was way worse than mine! The sales person didn't know much about this vehicle at all. I understand it is a BMW at a Kia dealership, but if you want to sell a car, learn about it. The salesman was nice and friendly and so was everyone else I came in contact with.

Responded to a request in a timely manner

So far follow-up has been great.

Communications were poor.I had cash and was wanted to by their Jeep,but could not get them to give me answers. A lot of excuses.

Very professional people and overall a very pleasant experience. No nonsense --- just deal or not-- like it should be.

Their online sales lady was awesome "Jen". In person upon arrival the whole team welcomed my family to their very nice facility with a nice kid's play room... kids get board Test drive!!! They handed me the key & said take your time make sure you love it. I was financed & went over warntiey & back on the road in my New car within an hour from returning from the test drive. Yeah!!!

Brian made it a very pleasant exsperience, he was able to answer all of our questions and make this purchase quick and easy. I will refer all friends and family to him. Everyone there was great at Butler Kia

Great deal on our Town & Country-L van. Brian Cook was easy to deal with and very nice. Thanks

Responded quickly and they were friendly. Unfortunately they had sold the car I was looking at. They did not attempt to sell me something else that was not what I was looking for which I appreciated.

Responded quickly with answers to my questions. Was not the van I was looking for.

Called one hour before going to see car and car has already sold. Don't believe dealer every verified it still being on lot because was shown other models. Not appreciating wasting my time.

Highly recommended!! Worked with me when I was out of town. Big Thanks to Jen N and Brian Cook awesome people! Thank you Thank you!

Bought the car! Great deal. Nice staff

Good experience.

Well organized and knowledgeable sales staff , very nice dealership.

Very helpful.

I called and scheduled a test drive. The dealership emailed to confirm my appointment a few hours before we arrived. When we arrived, the car had "just sold". The sales manager had us drive another car. When we returned he was too busy to talk to is. We gave our keys to the lady at the desk and NEVER received a call back or any contact. Their customer service is terrible and I would never return.

I got the car. The Staff was great Brian Cook and Matt Ford took really good care of me. I m glad I waited and came to Butler Kia of Fishers. Great

The sales group is excellant and veryy helpful. They worked with us and we purchased the car we were looking for.

They did a great job. There was just too much wrong with the car for what they were asking for it.

Called and followed up with a personal email. No firm letter sent. Thanks Robert!

Contacted by phone and by email from the dealership after the original contact. Staff seemed friendly and knowledgable. Did not visit dealership due to distance from my location and pricing. Although their price was fair, I was able to find a better deal. However, under the right circumstances would have been happy to do business with this dealership.

They were AWESOME! Bj (online salesmen) and Jeremy (manager) were very nice people and made it so easy and a smooth process I was very impressed and they never gave me a problem. Everything I asked was done immediately! Unlike hare chevy which I will never go to again! Highly suggest them both at kia In fishers!

Great all around experience!! They had the exact car we were looking for and did all of the paperwork in a timely fashion. Highly recommend Butler Kia!!

Dealer responded in a timely manner. They even called to tell me the truck I was interested in had sold.

Good Service...

Very responsive

Great experience! Email communication was great with Rayna and working with Jeff (the salesman) was a breeze...no pressure at all. He allowed us to test drive the car for a couple days before we purchased! Financing process was quick and painless...that guy was super nice, too! I would recommend this dealership and will buy again from them in the future. So far, our preowned Kia has been a great purchase!!

I was told one thing on the phone, then when I got there it was a completely different story. Although, the customer service was excellent & I was told what I needed to get my car.

They were very helpful.

I emailed Nick @ Butler Kia about this Mazda but after contacting him, found out that it takes premium gas so I decided against it. Nick then emailed me a list of other vehicles that had features I was looking for. I ended up test driving and buying a Kia Sorento from him. The price that I paid was the lowest of anywhere I looked. Thanks Nick @ Butler KIA! I love my new car!

They told me I was not in there marketing area and would not offer any deals.

very nice people.

Dealer contacted me immediately via email. Staff was courteous and helpful. We bought the 2009 CR-V, and we're very happy.

They said they would contact me Monday after test driving the SUV on Saturday and letting them know my concerns with the dry rotted tire. They never called and then when I called them on Tuesday they said they sold it. No follow up here. And I talked with the COO on that Saturday after the test drive, so that tells you this systemic in the Butler owned dealerships.

Excellent Experience!!! I received outstanding service from a gentleman by the name of Matt Ford. He went above and beyond to help figure out the logistics of my vehicle purchase-from financing to working out the details of obtaining a trailer. Nice job Matt, and thanks again! John S.