Napleton Chrysler Jeep Dodge Ram Kissimmee

Easiest buying experience ever! The car was exactly as listed, ready for me when I got to the dealership, and paperwork was a breeze! Very thankful for Cameron and Brandon for helping me through the process and closing this great deal for me!

Good people, they take care the customers very well and for the future if I want to buy another car I will check them first

Literally the worst dealership ever. Car had bondo bubbling out of it, over spray etc. Salesman tells me I'm wrong gets manager,he tells me know but that he would cut the price.lol Then these idiots continue to call for days after just to aggravate. Told them more than 5 times to stop calling before just blocking them. Stay far far away!

Nice great

Wouldn’t provide an accurate quote over the phone or email.

Excellent customer service - great staff all around.

Received an acknowledgment of my inquiry with a name and phone number. My follow up emails and calls were unanswered and I ended up buying a similar vehicle from another dealer.

I contacted Payton Kierce concerning a vehicle and told him I had friends who were going to look at that vehicle for me. When they arrived they were forced to fill out papers prior to being allowed on the lot. After the papers were completed they were told the car had been sent to auction that morning. Payton Kierce did not respond to my emails after the incident.

Vehicle that we dove 100 miles to see was a rust bucket. We were called back to see a vehicle that had already been sold.

Disappointed by the price,it is listed as 35,985 as shown but then they showed the sticker price as 42,000,then as the process started it was 45,000.The challenger its self was beautiful

The young lady was great on phone and followed up questions but dealer ship raises price of truck as more people liked it

Car was not like the photo car not clean, looks like car was under a tree and open for many months and is dealer with a good name take care of name is important

Car cost 1800.00 and i waas told that total cash was around 4000.00 due to tax , tag, and dealer fee. Thats too much. Sorry for the two stars.

Great dealership with great vehicles. Will answer your questions quickly.

Jay from sales staff was very rude and insensitive. I’ll deal with this dealership thru social media.

Very helpful and friendly staff

Very impressive with the service provided

I went in to see a car they had posted on this site(cargurus). After 2 days and 8+ hours in the dealer, while signing the paper work I notice the sale price was 29,800 when the internet price was 29,100, I inform the finance guy that it was more then the advertised price that I mentioned to thor(sales man) and the GM told the finance gentleman that if I didn’t agree, that he had another buyer that was willing to pay full price. This is after me signing the paper work, after running my credit, me paying $1000 down on my card. Very dishonest and not transparent at all. I would steer clear from this dealer, never have had such a bad Experience.

Will not talk about price unless you go in ,that don’t work for me ,when I go to a dealer i already have OTD amount and contract all I have to do is to sign papers pay for the car and pick up the car ,

The vehicle was listed at $29,001 and looked like a great deal. I was already approved for financing through Chrysler. I drove all the way to Kissimmee from Zellwood to test drive it. The salesman Tirvis was great, very friendly and helpful. I was ready to set up a deal. Then the offer sheet comes over and I was going to be financing this van for 43,000.00+. Let me repeat that the online price was 29,001.00 and they brought me an offer sheet with a total financed amount of 43,000+. Apparently I didn’t meet all of the “rebates” to get the price listed, and the “website has a disclaimer.” This type of tactic is exactly why car dealerships have the reputation of being slick, greasy, crooks. It’s a terrible case of bait and switch. What’s worse is the sales manager John had the nerve to ask “well what’s plan B?” Well that would be to take my business anywhere else at all John. They offered me the van at a difference of $14,000. That’s a whole other car guys. Stay clear of this snakepit.

I had a nice response from Kissimmee Dodge/Jeep. After driving over an hour in the rain to see the vehicle I inquired about I was told the GM was using it as his personal driver. Furthermore I looked at another vehicle and found out that the price they sent me was not in fact the actual price. They used the “bait & switch” tactic to get me into the showroom and used very poor excuses to justify this. They just lost my business and any recommendations to use them in the future.

The young lady was very professional....I wasn't interested in buying at present....just wanted to see the car in person...

Dealership does not remove cars that have sold even after and inquiry and they are aware. Seems intentional in order to get you to make contact then they try to sell you something else. No thanks.

Contacted quickly. Took a little time to determine options on Jeep. Poor level of detail in their online ad. Reps seemed very courteous.

Great service from salesman the whole team did a great job this is the second vehicle from this company and I will keep going back and buying vehicles from them

bought it yesterday. Salesman Thor did a good job.

Everyone was helpful and it was a great experience

Good

Highly responsive to internet inquiry! I ultimately bought a different vehicle from a different dealership only because of the vehicle itself color engine etc

Would have left a 0/.5 if possible, Came in with the internet price of 35,700 was shown the price of 42700. I came in to see a new vehicle and was shown a vehicle that had been driven around at 1780 miles. The salesman said they were going to dock the price 1 dollar per mile and never did. In order to get the price shown i had to negotiate. This dealership is absolutely backwards, once i spoke up about feeling uncomfortable about the way the business was being conducted both the manager and GM tried to come out and rectify the situation. They both offered sub par deals in comparison to the internet price i should have received in the first place. After being given an "amazing" deal (in fact this deal was only about the same as the internet price which i should have received when i arrived) i still let them know at this point I'd rather not contribute to this place or the corrupt business model. I requested a manager email me and still have not receieved the email so instead i will do a public review. Bad points: 1. Used negotiating my trade as a means to keep their vehicle price up. 2. Salesman told me several things that lead me to believe id get a deal below the internet price and then brought out a deal that was in fact 5-10k more. 3. Didn't even know what vehicles they had, almost called another dealership before showing me a "new" vehicle. Overall I'd rather spend more at a different dealership for the same vehicle. I would recommend checking literallt ANY and EVERY dealership prior to this one. If you'd like me to take this down email me or contact me.

There were very nice and tried to do everything they could. The car was available but at a different one of their dealerships and they even offered to go a bring it over. I had no problems here but did get a better deal at a different dealer for almost the same car and miles.

I believe a bait & switch tactic was going on... Nissan Versa Note advertised at $11,400 which i wanted, they inflated the price with shady add-ons to almost $15,000...

Conversation over the phone I haven't had a chance to get out 2 Kissimmee due to the distance

Dealer had rep contact me. Rep was willing to call and meet with me

Sales person was nice and knowledgeable. Then they hit me with the classic bait and switch. Ram truck listed online for $23,954 then after 2 hours of being there the a manager informs me that they messed up and switched the 3 and the 2, so the truck is actually $32,953, Lol wow! Classic bait and switch, I'm sure they do this regularly. Dishonest sales tactics, not cool.

Originally this price was $18900 now it has increased by 4k I offered $17000 because it has a history of an accident in carfax. They never got back to me after initial contact through their internet salesperson.

The customer service started out great but seemed to somewhat diminish as the evening went on. I did buy the car from them and 20 miles into driving the car the service engine soon light came on. I haven't been back to dealer yet bc if time constraints but I plan on it this week. Although I'm not feeling very good about the potential outcome. I also asked that they put certain pieces back on the car that were in back seat and it never occurred the detail job on the vehicle was poor (trust me I understand it was late but they could have said something like hey it's late our detail guys have gone for the day bring it back when u have time and we will shine ur new purchase up and make it look good for u) the whole deal felt very rushed at the end I felt pushed to hurry up and finish the deal I really didn't even get a chance to review the numbers and come to find out they are incorrect which means it's going to b an interesting next meeting and conversation with these folks. They didn't offer any kind of deal on the car in fact they charged me more than the sticker price. I'm not sure what "see e price" means but obviously it's just a ploy to have u call as again price never changed. I'm hoping for the best when I go back there but I'm feeling that it will not be a good meeting. (Hope I'm wrong)

Dealer kept sending me e mails I responded however they never seemed to read my replies. I visited the dealer and they were not happy to see me they could not find my appointment then sent me e mails wondering why I missed my appointment the next day I never had. Very unprofessional.

Advertised for 14572 so I called about van They didnt know that then they raised price to 16303 so I wasn't interested anymore

The customer service was great but the deal was a bust The advertised price was $6995 but after adding dealer and doc fees it really was $8093.. I found the same car with 75000 miles on it for only $1600 more and with no additional fees. I now own that car.

The salesman showed me a price that was 5000 more than what the actual asking price was being advertised and make sure to do your research before contacting this dealer

They called me to confirm I was interested in a 2014 Dodge Charger. I told them yes and I set up an appointment to test drive said vehicle. Drove across town only to be told the vehicle was sold the previous day. Thanks for nothing, but wasted time!

Denise was extremely helpful. She listened to my request with open ears and was able to locate the vehicles that met my criteria. She took the time to respond to all my questions and concerns. She went out of her way to locate a vehicle and also gave me alternative options that might satisfy my search. I am very pleased with this dealership and especially with Denise. No pressure sales just pure honesty. Thanks

They was good to me

Great

Keeps in touch. Vehicles are high priced however.

We initially contacted them through the site. We asked to speak to a salesman and was told that they were all busy, but they would have someone call us as soon as they could. After not being contacted by the next day, we again contacted them via email and someone finally called us back. He was very RUDE and short with us. We inquired as tot he $899 dealer fee that they add to EVERY vehicle. So, no matter what price they put on the vehicle, you must add another $899 to it. After speaking with them several times, we drove seven (7+) hours to see this vehicle. We arrived at 3am and was suppose to meet with them the following day at noon. However we decided to just ride by and check it out. When we drove up we noticed that the back window was broken and being held down with the windshield wiper. However, that was the BEST part. This vehicle is eat up with rust to the extent that the fog light mount rusted in two and was hanging over the front of the bumper. Both side rails under the door was rusted out too. The battery was dead too. We got in our vehicle and started heading home. The next day they kept calling asking if we were coming. We told them that in all the times we spoke to them, that someone should have told us how badly rusted this vehicle was, knowing we were driving over seven (7) hours to see it. I would NOT give them $200 for this vehicle much less what they are asking for it! It cost us approximately $350 to go down and see this hunk of junk.......DO NOT WASTE YOUR TIME!

Really Good Folks

Felt great about the purchase! Lower pricing than local dealer and was worth the drive to get exact model I wanted.

Bad not one sales person approach me to try and help us.

Great

Dealer responded.

Dealer responded

This company is a joke. Be very cautious! The price you see advertise is a gimmick also on the 2012 cars a sign state AS IS. be careful

While I did contact and spoke with the Dealers rep, Roxanne, it was very difficult to understand her message that she left, as well as a personal contact, perhaps a bad telephone connection. I was very interested in the vehicle, but I was not sure that it had ALL, or some of, the features I wanted. The Dealership is too far for me to go to. I needed to set a smaller area, 50 miles rather that 100. It is therefore difficult to rate. The Dealership rep. made contact with me immediately.

Great people to deal with, especially Annie, my sales representative.