Napleton Audi Naperville

Overall fantastic experience! Tyler went above and beyond making sure my purchase and transportation went flawless. Great job guys!

Tried to purchase this car and offered what the car was worth because of damage to the running board and foot place to inside of vehicle. They would not take my offer so I left. As soon as I left they called me to counter offer. Management poor at this location. I can when they first opened so no excuse of being busy. I countered back for another $250 and said I would turn around and buy it, but no one called me back. Now the car is still not sold and it is listed $500 less than when I went in. Unfortunately, I drove to Naperville, IL to make my purchase and super glad we did. I’m not angry, but wanted to give honest feedback to the sales manager. I was in car sales and finance. Sorry for your loss of sale for $250.

I have always been amazed at the customer service experience at this Audi dealership. Everyone I dealt with was friendly and helpful. Starting with Nicole who made sure we were attended to right away. Mitch was our sales rep and he never pressured us and spent time explaining the features in the car. We haven’t purchased our car from them yet, but I am sure it would be a similar experience.

Excellent buying experience. I highly recommend Napleton Audi. Nick was easy to talk to, great communication.

These folks were great. Responded quickly multiple times to separate questions and provided insightful information. I was doing preliminary work for early 2023 purchase and they will absolutely get a call before I buy.

The rep was nice. i just didnt like the car.

Thought I had a decent price until they surprised me with 5,000 dollars plus in taxes and fees!

Price listed is not accurate. After talking to the salesman, he added extra $2,500 before tax & titles fees because “they owned money on it”. Typical bait and switch.

This dealer is complete BS with a shady way of showing up as a great deal on CarGurus. Selling price plus 20% in hidden fees is a scam! They are advertising a 2014 Acura for $10,991 but their actual sell price is $12,744 not including any taxes! One hidden fee is $995 for “delivery preparation.”

great staf! honest and hardworking folk like us. I recommend this dealership a notation the add reads 2016 Maserati GranTurismo MC the car is a Sport model as the window sticker confirms. W

Very nice. Contacting me often regarding this vehicle. I haven't been able to get to the dealership to see it

Outstanding service and great dealership

Great to deal with. Fast processing of all the paperwork. Arrived at dealer at 5:47pm and drove home in my new Volvo at 7:10 pm.

This dealership is the place to go for your vehicle needs, they help you right away. Joe, my salesman’s motto is “I just want to make people happy,” and that’s what happened to me. All my needs were met and trust me they will be my first contact for my next vehicle.

Dealer sales rep was helpful and gave good updates.

Can't CPO a Jaguar because they are an Audi dealership.

Was willing to work with me

Great people to work with .

Great!

Purchased a used Toyota from this dealer, and had a great experience. Nice sales staff - extremely knowledgeable even regarding non-Audi vehicles. Gonzalo went above and beyond in helping us and making the sale happen.

Contact person was helpful.

I had a wonderful experience with this dealership. Cory the online sales manager contacted me promptly, he was courteous and professional... and he set up my appointment. When I walked in I was immediately greeted by the receptionist and in no time Amy the sales associate came to meet me. Amy was knowledgeable and very helpful, which made the whole process pleasant and smooth. She had the vehicle ready for me to test drive it. Jason the financial officer was just as excellent. I purchased the vehicle and I’m very pleased. Thank you all very much. I recommend this dealership by all means.

Great communication and honesty about vehicle condition! Sent pictures and videos via email and text, since I was purchasing from out of state.

Good people

Responsive to all my inquiries.

contacted me very quickly also followed up after my visit. The sale person Amy was great!

Very helpful and informative I purchased the car I wanted

Prompt reply and ended with a satisfied purchase.

Responded immediately and was very pleasant on the email. I still hope to purchase a white Audi A7! Thank you again, Leslie

Responsive to my query, advising of the car’s Features and purchase options. Still in the preliminary stages.

Super responsive. Very polite and professional

Very helpful.

Their vehicle was $4000 more that an exact model being shown and when I asked for reason why, the gave me a list of things that they do for their customer, that is applicable to almost every dealer selling cars. Didn't seem to anxious to be competitive with their pricing. Must be nice during these times to not want to sell cars.

Very good communication between dealer and myself. Thevehicle

For buying a used car they were extremely helpful. Once bought, they fixed up and replaced several worn parts. Though it wasnt an Audi this dealer was fair with its work.

Great Service

It was great

very nice helpful with the condition we are in i live in kentucky and not able to see car until country is back to normal

I was kindly welcomed by an Audi personnel at the time of my appointment. Jeff, Josh, Brian, all of them were very customer-oriented and Jeff addressed all the questions I had. I went for the 2017 S7 (cool car) however felt into a 2019 S5 sportback after the test drive! Jeff made the leasing process very smooth for the S5. I am glad that I got this car from Continental.

Very quick and professional response. I didn't buy the car but it was only because I found the same car in my hometown.

Continental was as helpful as could be given they are an Audi dealer and this was not an Audi. They did make it very easy to purchase and even gave me a ride to drop off my terminated lease close by.

Great team. ...

Our trip to the dealer was great. They let us go for a test drive very close to closing. And provided all the info necessary to make a informed disicion.

Nice experience doing a test drive. Didn't buy.

Great attendant and very professional

Dealer was responsive and helpful. I changed my mind on what kind of car I was looking for after he worked with me for a while. No issues with dealer, would work with again if they had a vehicle I was interested in.

Omar was a great salesman and Sales manager worked out a great price for the car and my trade. Very fair but bought something else somewhere else. But next time maybe

Excellent experience.

They were great, honest, Also helpful. Would go again.

Prompt, knowledgeable, courteous responses.

Prompt responses and updates without any pressure on me.

They were very helpful in answering my questions

Quick to respond and very helpful. Non pressured experience. Extremely detailed when explaining features with the car. The car was exactly how it was listed. I would recommend Continental.

I asked the dealer for pictures and they sent me the original listing. No follow-up. D-

It was good experience. Very friendly staff. Though the deal didn't work out I am happy with the staff

Very good

Great place and experience although we did not end up purchasing the car. We did have to wait a little for our scheduled appointment and the sales guy did not end up riding with us. If he had, we’d probably would’ve learned more about the car and purchased it right then and there.

Best worker friendly

Great contact and thank you for all of your help. I found another vehicle. Johnthebanker

Excellent experience

Great

this is one of best car buying experience to me. I highly do that for next occasion.

Best service ever!!

Rafi was great to work with

Very good response time, and great communication. I had a good experience with this dealership

I drove 5 hours to view/purchase. My sales advisor stopped responding while trying to contact to see if vehicle was still available. Upon arrival everyone besides the supposedly clueless sales advisor was aware that the vehicle was actually sold. Only positive is that they offered me to view another car or an older version of the same model vehicle but, I would have to drive another 5 hours to view the other model because they were replacing the engine.

Excellent service!! Amy Brooks was amazing! My wife was beyond happy!!

Cool

Returned my call immediately, kind and friendly

Dealership is unwilling to work with out of state buyers if they are using their on financial institution. It seems they would like to use their own team which seems rather odd when a potential buyer has a pre-approved loan They will work with you if you wire transfer the funds to there location.This is base off the owner of the dealerships policy in which they have in place. I was pleased with the the help and quick response to my interest in the vehicle from their Audi experience team.

Excelent service,

Very responsive

Good salesman experience, although the overall vibe of the place is pretty unfriendly. Decent selection of used Audis

Dealer Got In Touch With Me Extremely Fast and Answered All My Questions

Was willing to pay the full asking price for an M3 ($65k including taxes and fees). They tried to push me to finance through them a couple of times, I explained that I’m paying $25k cash and $40k finance with my bank @1.7%apr then they tell me they won’t except an out of state certified bank check only wire transfer. I email the finance manager (Jason) explaining that my bank would only send a check not a wire he emails me back saying the car is gone and then implies that I’m a liar and that “there’s no bank on the planet offering 1.7% apr”. I sent him a snapshot of my loan approval @ 1.7% and never heard back from him. A week later the car is still up for sale on their website and cargurus with a $400 price reduction. Very unhappy with my experience with this dealer.

Good

Quick response. Went down same day and checked out the car. Went through their list of CPOs and test drove a couple cars. By the weekend, had bought a great car. No hassle, easy overall process. John Z. was very helpful.

Firmly out going answer every question right there to give you help love them I will go back and do more business and they are at least 60 miles away from me but well worth it you can't go wrong with continental body stop in. A dealership that goes above and beyond to get what you need and you get the business done.

We bought a car from Continental. Great service. Great pricing

Super experience. They went above and beyond throughout the sale. Highly recommend. Gonzalo was really good to work with.

Initial response was good. Very professional from the online rep. Corey got me into the dealership. Only issue is that I wish I knew he was only the on like ne rep and not at the dealership.

Purchase a car from Continental Audi. Great experience. Love my new car!

Company was very prompt with returning my calls and answering any questions I had. Thank you

Didn't buy the vehicle but was very happy with the dealer response time

Prompt response within minutes, great customer service

Very good.

Very professional and great to work with.

Continental Aude was responsive and answered all my questions. The only reason I did not buy from them is I find a different car I liked more.

Responded fast and set up a test drive for me. I decided to wait before I make a purchase, but sales people were very attentive.

Sales persin Dan was great, Used csr manager Brian worked with me yo ensure my car was to my standards. Iverall, great experience

Jeff has been great to work with.

Dealer contacted me, car was a stick, again I found out it was not an automatic. I did go to see car

Very helpful but the drive was too far for us.

Rapid response , didn't ooverload me with messages, available to meet at my convenience, purchased the car

Great response

A lot of inventory! Salesperson who contacted me was trying very hard to be helpful. The constant contact started to be annoying although the sales person was always upbeat.

They contacted me and provided the information I was seeking.

The sales person was great and I enjoyed working with him, but the finance person was suppose to check on a warranty with the banks the next day. He stated he would call me back. Once I left that night I never heard from him again. I called, emailed, left voice message and he never called back. I feel that was terrible customer service. I don't recommend ever purchasing a vehicle from continental Audi.

OK - prices seem high, but they did contact me.

Asked for any pictures - was a fairly new listing. Received original sticker right away and link to pictures in a couple of days. Overall good experience as they did follow-up with me in a timely fashion.

The car was exactly what I saw in e pictures. They had raised the price on the car by $1000 but honored the price that I had seen. They worked to get me in the car at the payments I wanted. Overall good experience. Would of been 5 stars but I think I had to negotiate a little more than needed. I would go back for another vehicle for sure.

Good follow uo

They were very helpful and professional. I wanted leather seats. This car didnt have leather seats.

Pros: I ended up buying the car at a fair price. The salesman put in a good effort to get me the info I needed up front before I made my first trip. The test drive on their private track was fun. They cleaned up the car and gave me a nice discount on the all weather floor mats. Cons: I would rate them higher, but the whole process took MUCH longer than it had to. My salesman was working 3 deals simultaneously while three other salesmen were sitting around doing nothing. The sales manager saw me sitting there for hours with barely any attention paid, and didn't step in once to see if he could help. Finance guy kept pressuring me to finance through them even though I told them I had my own financing squared away. Then he tried to make me feel stupid about the rate I got from my bank, saying he would've done much better. OK, sure... If it weren't for the fact that they had the car I wanted, I would have walked out the first day. 2 trips and 8 hours of my life later, I drove out with the car I wanted.

Great Experience! Highly recommended.

Ashley was right there to assist and and answer any question i had

Fast response no pressure

Great experience,informative ,helpful and not overly pushy

The dealer as a whole was great experience from the moment I walked in the door until I left, very friendly people,and very professional.they are the kind of business that made word of mouth so important and relevant.

Jerry is a good salesman to work

Good response

I saw the car I wanted online went in, looked at it and test drove it. When I got there it wasn't detailed or hadn't been serviced so I had to come back the next day and pick it up. No issues.

Treated me fine

Great people to work with, and would do business again.

Very helpful straight forward got the car and price I was looking for.

Great response to questions. Very fast and informative

Failed to mention that a car they were selling had a salvage title/had been totaled by insurance company following accident in California. I assume this is why they don't offer Carfax!

Received a very short email response indicating that the vehicle I was interested in was no longer available. It could have been written by a robot.

Gonzalo was helpful in finding the Q5 with the options we wanted. Very customer oriented.

Professional Dealer

I bought a used car from them and although dealer was courteous, as soon as I drove off the lot then heard all kind of noise and dealership refused to repair or offer disvount

Have not follow up with them but they followed up with me right way in a non pushy way.

Great Service. Jeremy Storino was awesome!

The sales person told me that I will have a full tank of gas,when I took the car I didn't look at the gas level, after about 3 miles my car stopped on 59 street with no gas a lot of people were screaming at me I had to call my friend to bring some gas for me after 45 minutes, when I called the dealer all what the said sorry come in and will fill up the tank for you I was very disappointed with big car dealer to react this way

Great response and followup, good dealership