Naples Mazda

Overall good experience

Hidden cost not initially identified add to vehicle cost making it not as competitive. Dealership added $2000 of cost for “Dealer Prep” cost which all seem to be just a way to inflate the price.

Car was not ready for showing tire light was on car wheels was dirty not good sign for showing

The dealer had advertised the car at an attractive price, however once we test drove the car, they sent in the salesman to give us the final price. He explained that there was a mandatory dealer add-on for that vehicle (services like paint protection, theft assistance, etc) plus the usual tax and title fees, but all that added a whopping $6K to the advertised price. We walked out immediately.

When I spoke to the sales manager I was not happy with the excess fees and he was very belligerent....told me that he did not want to work with me... I really would have worked with them if they were in any way pleasant or had a reasonable excess fee above the cars purchase price

Outstanding!!!

They were very honest

Phil was very helpful and communicative compared to others. Kathryn from Finance was helpful but they wouldn't budge on price. Unable to come to a deal on payments after submitting an application.

Great

Truck was in accident, ad said none, dirty and not prepped and out of gas Salesmen young but nice & good.

The management wants to rip off / suck the blood of the customers . Especially finance managers . Went it comes to finance . They get market APR from the banks the they jack up the APR up to 2% or more so they can make more money . If they want do this just say we are money hungry and just give the money . We will happily give them as a donation .

They did not honor the Car Gurus listed price, added over 1K to the base price when asked for a quote as well as over $1500 in unexplained accessory fees for a used car. No negotiations, just a lot of mark up. I would not recommend this dealer.

He was very honest and did confirm this vehicle had major issues. So, thanks

I’ve never had to call someone so many times to give them 50 thousand dollars. Spoke with a female that said she’s checking on a truck and she’d call me back, no call back, big surprise. Next 3 salesman never called me back. Finally got in touch with a manager and the car listed, that was listed for days after had been sold. This dealer plays so many games. Terrible customer service

They were helpful

Very poor service and untrained staff. Called ahead of time before and 154 mile trip to see a car that was promised to be ready but was out for repairs. No updates were provided. Reached out to GM who never even responded to emails. Great work Mazda Naples.

Great service no complaints

Quick quote beat competition

Not impressed with dealership as a whole but Carl was very helpful. Did not get this car but did get another.

Very satisfied with this dealership. I live over 2 hours away and they made the entire process very simple. I would highly recommend. Paul

The vehicle was not ready for sale. They made the appointment for me to test drive it but when I got there they said the keys were with the bodyshop and could not be retrieved. The vehicle was in the process of being painted and was all taped up. Also, it was listed for $23k on Car Gurus and when we arrives, the price went to $31k with fees. They said they were selling tge vehicle for $26k plus fees, not not $23k. I showed them the ad online and then they said, ok, we will lower the price. Can you imagine the extra money I would have spent if I didn't catch that?!?! Also, I tried to pay them in cash and they said they would only sell it if I financed it. Be careful, folks. Pay attention to tge fees they are trying to add. 1 star. If I could give them 0 stars, I would.

Price listed at $21,450, went into dealership expecting numbers to be around $24k at most. They showed me $29,000 out the door price, then told me they can only go down to $26k. Then had the audacity to see if I could ask the bank for more money, or look at other options.

Below unprofessional and extremely unethical. Felt like I was being scammed. They tried to sell me a used vehicle for $7000 over the asking price posted on the internet.

Price quoted was not the actual starting point. Add ons included Naples Advantage and maintenance work to rank the car as a CPO. This raised the starting price to over $30k. Also low balled my trade in.

Dealer was great.

Great experience with John L and Naples Mazda. John was very responsive, fair, and diligent. We worked out most of the deal prior to my arrival, allowing for a smooth pickup.

They responded quickly and iwassble to pay off my trade with them and buy the car I liked. The provide an excellent customer service. I highly recommend this dealership. Thank you.

Price not advertised...Add ton of fees, looking at $3-5K higher than list price