Motor Werks Cadillac

Very responsive staff.

Purchased a vehicle from them today. 5 star service all around. Greg, my salesman, wasn’t pushy, was knowledgeable about the vehicle, and made the process smooth and easy. Even his sales manager was just a solid all around person. Her and I were able to come to a quick favorable agreement for both sides and there was no back and forth like you get at most dealerships. Even the financing was smooth. You can definitely tell they are well skilled at what they do, and they don’t need to play games. I will be shopping here first going forward. Literally drove off in my car in less than 60 min at the dealership.

They replied immediately

Was Very Professional and Addressed All My Concerns.

Good people

Great salesman - unfortunately dealer wouldn’t come down in price at all. Interesting to note that since my visit, the car has been dropped in price twice.

Quick response

Great experience working with Ivalin. Beautiful car, unfortunately we waited too long, but regret not purchasing this one.

Responded quickly

Satisfaction….one word that best describes my experience at the first contact.

the dealer replied right away

Answered quickly and were great. Just ended up buying new. Great service.

I changed my mind about the upgrade, But the Dealership did a great job with communication. I would definitely recommend them.

Love my new jeep the staff was very helpful

Very courteous and professional. Keeping me informed and understands my situation. Felt more personal with initial contact. Thank you.

Great experience from sales to closing the deal.

Salesman Alexander was great, cool guy who really wanted to get me in but the offers just weren't competitive enough and I found a better deal closer to home. Still strongly recommend.

The sales team was transparent and didn't play games. It's appreciated as time is money:)

Best car buying experience I’ve had

Very good

Took them 3 days to return my phone call.

Thumbs up to Rick and Namir.

Dealership l communicated with me in a decent amount of time and set up an appointment to test drive the vehicle I was interested in. The vehicle was nicely detailed and ready for me upon my arrival. The test drive was a pleasant experience and the salesman offered as much information as he could given that the car I was interested in was not a Cadillac. The on-site experience is your typical run of the mill car dealership experience though long waits and back and forth with the Sales Manager. Overall I really appreciate this dealership it wasn’t as bad as some of my previous experiences with car buying. There is room for improvements and I would recommend them.

Enjoyed the experience and process it was quick and the staff made it easy thanks to IZABELA and CLAUDIU would come back again

Very nice and courtious people. They make me feel like I want to travel past many dealerships, on the nearly 3 hour drive, to do business with them.

Dealer is very helpful and honest! An Excellent experience.

Car was clean and ready to examine. Had a great test drive and meeting with Isabella.

I must say this was a wonderful car buying experience. I came to Motor Werks looking for a 2017 Escalade and ended up getting a 2020 Escalade. Now how did that happen? The 2017 Escalade did not have everything I wanted on it. I ended up going to another dealership. I decided to stop looking at 2017s a move forward onto the 2020s. I didn't like the terms of other dealerships. I was thinking about going back to Motor Werks to give them a shot on 2020, and what do you know? Rick called me out of the blue to check on me. I made it known that I was now interested in 2020. I told Rick my terms and what the other dealership was offering. Not only did I get a 2020 Escalade, but Motor Werks gave me a better discount and top-notch service. Upon arrival, the vehicle was waiting for me. Herb and Izabella took good care of me. Rick (manager) and the entire team made sure it was a smooth process. Claudiu Timofta seal the deal and made it a smooth process when it came down to the financing.

Great experience contact dealer it was sufficient.

Best experience ever everyone was very nice and helpful sales man Guillermo was super helpful and patient answered all of my questions. Finance department also very helpful Claudiu Timoftica explained everything and answered all of my questions. Give information on the pros and cons of any decision I would make. I would not have any problem recommending anyone to purchase a vehicle from this dealership or even to stop by for a test drive

Izabela was outstanding to work with!

If I could give this place a 0 I would. I live about 3 hours away from the dealership so I was doing everything with them through text, phone and email. Everything went fine at first but then they started to push me off because there were a lot of people who were physically in the showroom. 1 day of this I can understand and forgive, but it happened multiple times. By the time they got around to me, which was after I finally sent a text saying it was nice of them to run our credit and ghost us, THEY RAISED THE PRICE OF THE VEHICLE. They then proceeded to argue with me back and forth for like 20 mins. via text. They tried to offer me about $340 more for my trade in and lowered my interest rate a smidge which literally did nothing. Then they texted me a few days later and asked if I was still interested...insane. This place is SHADY!! They will lower your credit score and then leave you on read. Stay AWAY! Stefan Petrovic and John Phelan have provided the worst experience ever.

Helped us very well the purchase of the SUV and solving the problem with it

Immediate feedback from dealership.

Very good. Answered all my questions. Professional!

No hassel, friendly people. A++++

Only contact to me was through CarGuru site by automated email response. Salesperson who contacted me via automated email was Stefan who is the new vehicle manager. I made a dozen calls to the dealership to Stefan who never took nor returned my call. Because of this, the Cadillac CT6 PLATINUM vehicle that I was going to pay cash for and purchase for my wife was sold out from under me. I ask you, is this what YOU would call professionalism and respecting customers? I'm sure they'll post some BS rebuttal claiming ignorance or outright lie about it, it's expected with a dealer who has this business accumen and culture.

The dealership was Great and the salesperson got back to me I just went a different route but overall very knowledgeable and respectful of my time and really did all they could to help me out. Definitely a dealership to keep in mind in the future hopefully when my family needs another car.

Izabella is the bomb she made sure i got what i came for and answered all my question and stayed with us till the end. I most definitely appreciate all that she did

Looked at a few cars and with the patience of sales rep Boban we closed on one. Thanks folks.

Exceptional team from Rick the GM to Lorne and Jon the Sales Mgrs to Michael the sales associate ...all of them were great to work with.

Knowledgeable

They were quick to respond, answered all my questions and were very helpful

The dealer did initially contact me but has not responded to at least two other e-mails inquiring if the car is still available on approximate trade in value of my car.

I was an out of state buyer and they would only offer me a 24 hour deposit hold (after manager approval) that made the process difficult. Ironically, another identical vehicle popped up over the holiday weekend at the same price, lower miles and cleaner Carfax and they did accept deposits and were willing to hold the car for me over the remainder of the holiday weekend.

Very helpful and responcive

I only spoke on the phone with this dealership. But they were extremely helpful.

Very nice people, very professional.

Was very helpful and was willing to work with me looking forward on seeing you guys soon!

Was helpful and contacted me as I am looking for my vehicle.

Excessively pushy and annoying. I said I’d call if I was interested but I received, texts, calls and emails

Kash is one of the friendliest sales associates which has ever reached out. The finance department, Malik does everything possible to extend not just his knowledge but awareness and combination of banking/finan cing with customer's needs.

Test Drove, but did not buy. Dealership was good and sales team was attentive and test drive was pleasant.

Great dealership and they got the car sold before we could make a deal thanks for trying Johnthebanker

Great customer service but couldn't offer what I needed for my trades.

Awesone service! Courteous sales Reps!

Great experience. Great service!

Very professional and all around great service

Responded quickly and very professional.

Very courteous and professional!

The staff was very friendly

Very helpful however bought elsewhere

The was sold, but communication was very good.

John was required to get additional information. He did so. Our contact was pleasant. I need to further research my direction

They are intentionally advertising this vehicle as a model it is not. I offered proof direct from Shelby that this is not a Baja 700 model and they actually stated they are not interested, and will continue to list as they have it despite it not being accurate. It is a 500hp Shelby Raptor, so it does not have the upgraded suspension and produces 200hp less than advertised. But, Rick was very polite when dealing with him.

The dealer immediately responded to my request through Cargurus - thanks. A week ago I supplied my information, but they haven't responded. My rating is simply meant to reflect good initial contact, poor follow-up.

They were very helpful and show great integrity in regards to providing customer service

Good customer service

Dealer was helpful.

Awesome service and no haggle.

They got back with me. But on my proposal to trade my vehicle for Mercedes benz they said they will estimate value of my car and will contact me shortly, so no body ever did...

Got an email saying that congratulated me & said they were going to work with me on putting a financial loan together. Then I call the next day & they tell me I was denied. I think that's pretty crappy.

Have not actually been to the dealer yet due totime constraint. But based on my conversation with thesaless person, he sounded very nice and eager.

Good job of contacting me. Good service, good financing, I bought my car here. They had reasonable pricing and even worked with me on it more to help me out since I was coming 300 miles to buy the car. Shout out to James..... nice job James.

Great price! Qucik deal, no haggling, fast financing, done deal in and out in a few hours, and that included our long test drive without the salesman :) Great service, fast and upfront! great delaership!

I received one generic email back and No communication since. I’m in Sales myself,so I was less than impressed considering this is Motor Werks.

I purchased a 2017 Cadillac XT5 Platinum. It was a pleasure to work with James Colella at Motor Werks Cadillac. He was professional, not pushy and always happy to answer my numerous questions! He took his time to show me different features in the car. He worked hard to earn my business. He even sent me a follow up text message few days after my purchase to check in with me and make sure I enjoy my new vehicle and offered to answer any additional questions I might have. I highly recommend James Colella to anyone looking to buy a great vehicle and receive excellent customer service!

Motor Werks Cadillac sales staff were very friendly, willing to negotiate and easy to deal with ... no high pressure. We did buy a car and we financed it through them as well ( fair rates and terms).

Bait and switch, typical car dealership tactic, nobody knows how things are done, you hear something from one person, next person contradicts it. There’s no normal operating procedures in this company, you agree on something, then a call comes in , changing everything.

Great experience. Car did not meet expectations.

Great def will be buying my cars from here

Fast response, always polite & have a great reputation.

Great service

David is wonderful.

Yes, Motor Werks responded to my request in a timely manner and was able to assist me with all my questions.

They responded quickly but went with a dealer closer to home

Best service I ever had 5 stars for the salesman.

Dealer was very good. I bought the car.

James , John , Dan are great people!! Highly recommend this dealer!!

Good guys and girls!!!

Has not been bad at all Would recommend them

Wonderful connection with the customer

Nice people

My last 3 cars in the past 3 years were bought at grossingers because they're near (the only reason) buy due to Mr. Frank F. outstanding customer service motor werk in Barrington illinois ( which I've never experience) at a dealership! Motorwerks left an impression on me and my family that will last a lifetime. Frank and his team has you feeling like family, he's knowledgeable, polite and he put the needs of me and my family first. Thank you once again Barrington motorwerks for an awesome experience buying from you.

Guy on the phone super annoying and ultra pushy, talked down like I didn't have the slightest clue as to what I was talking about. Basically the reason why no one likes going to car dealerships was this guy

Excellent service.

Test drive the car and wanted to buy it , waited to hear back from the dealership and it took and entire day and the car sold. I will never go back

Service was outstanding. Would definitely refer to a friend or family.

I inquired about a 21year old 1996 Cadillac Deville base model . It had very low mileage for the year. The price that Motor Werks Cadillac was asking was double of what the NADA value was. I believe in fair market value and evidently Motor Werks Cadillac doesn’t. I offered to give them cash money at NADA price value on the high side. My offer was declined. The dealership in my opinion feels that if they have a car that’s a little bit rare then they don’t have to be fair.

Kristie at Motorwerks was great to work with! She responded quickly to all my questions, she was friendly, helpful and there was no pressure. Best car buying experience to date. I would definitely recommend Motorwerks and Kristie if you are car shopping!!

QUICK Reply! Justifiable sales tactics. Come LOOK & DRIVE before asking questions I like finance warranty contract known up front before looking

Great service. Nice people.

James was very nice and friendly. Very pleased with my car and service. I'd recommend him to somebody.

Dearler was good in contacting me. When I pointed out that the less than 8 mo old caddy had been in the shop and per GM it was bought back by GM. Salesperson stated he was not aware of that and would get back to me. Never heard from him again, bought an XT5 platinum from another dealer.

Wonderful the salesmen John was great, took very good care of me and my wife.

Excellent!

Dan was patient, professional, and knowledgeable. I highly recommend this dealership.

I feel that this car is just what I,m looking for. But not just ready to buy right now.The right deal will spring up soon.

very nice

My salesman Ed Collins was very helpful and I felt treated me very well.

The dealer did contact me and was helpful in discussing what I was looking for.

Very nice people. Super friendly. Good dealer

Frank is one of the worst sales representatives you'll ever meet, he said first come first serve and when I got there someone else was already looking at the car. which was fine. but he asked me do I have a certain amount for a down payment I said no. He then went back to his customers and kept me waiting 2 hours and 45 minutes and in between telling me to hold on. I finally see the Porter pull the car away and he was the one to tell me the car sold and he told me enough about how bad the service is here and called Frank and the owner enough names. even after the car was sold he couldn't even tell me that, I drove an hour over there to look at this car and he treacted me like garbage. do not buy from this dealership

They responded back to me right away and I was able to purchase this vehicle

The sales person was not pushy they had a lot of vehicles to choose from. few vehicles that I found on sites like CarGurus unbelievably disappeared when I went to look for them at the dealer. I would probably give them another chance but if you're looking on their site and there's a vehicle there ask for the exact vehicle when you get there otherwise they'll direct you to something else.

Brian and the team is great

Everyone at this dealership was very nice. They did what it took to put me in this truck. I will not have a problem going back to them in the future

No pressure experience w/knowledgeable staff. Recommend w/o reservation.

Great

it was just wonderful i had a great time with the dealer and love the service

Car wasnt what was expected. Very rough worn. cracked dashbord from sun. driver seat was locked for a person 5 ft tall and I couldnt test drive it. (salesperson did drive it for me). Sun roof glued shut. They did offer to make some things better if i was willing to do a deal but car showed very rough despite low miles

Good people to do business with!!!!!

Recieved emails and call back immediately. Great customer service.

My experience With this dealership was really good. Received a quick helpful response from John Hackett and ended up purchasing this beautiful Cadillac. Thanks!

Great experience

Fantastic group. Best car buying experience I've ever had. Love my Cadillac!

I didn't buy the car but the dealer was very patient and answer all my questions. (Very polite )zip

Didn't buy the car, great to work with !

Responded

Good experience. The staff was helpful.

we were very happy dealing with Moto werks. We did make a deal with them and treated top of the line. Will work with them again.

The epitome of old school class in business. This dealership knows how to win customers over for a lifetime!

I haven't even had the vehicle for two weeks and I am on my third repair. The dealer stated they went over the vehicle with a fine tooth comb and they would fix the tire. Tire was not fixed, just aired up. I had to fix the break light. But more importantly, I have over $1,000 repair to replace the shocks because the sensor wires were corroded and one side was broke. Not a happy camper to say the least!

Great

Very responsive, I'm just sorry I could not get there fast enough to take advantage of their deal!

they did a good job

Very good.

Very prompt, friendly, and overall a good experience purchasing from them!

Good experience but they have inconvenient hours

This dealership was excellent to work with, we purchased this vehicle.

Quick response

Dealer tried to get me financed ,ALL sales people were Kind and always called me back very timely. They worked as a team. I needed a co signer so I could not buy here but think it maybe a good place to buy a car Here .The price on the car even was dropped without ME ASKING. ( THATS A GREAT THING......

Perfect in everything! Great to work with.

The Internet Sales Manager immediately responded via email and phone. She provided the CarFacts report which I had requested, and we scheduled a test drive for 11/26. Unfortunately, they discovered problems with the car prior to the test drive. I am very grateful that they contacted me in advance so that I didn't travel out there. I was encouraged to take a look at their website to determne whether there were other vehicles in which I was interested. Very professional operation!

Dealership was responsive, actually I was contacted by 4 different employees from the dealership, which made it very confusing, the car was overpriced on cargurus by over $2,500., I made a respectful offer, which after much haggling & wasted time they were not willing to accept. We purchased a similar vehicle from another dealer who was on cargurus with little time spent who was willing to meet our deal.

excellent

Dealer response was prompt, courteous and professional

Awesome. Responded really fast and took care of me really nice and good

responded quickly

By the time the dealer responded, the vehicle had been wholesaled

Quick response and friendly on the phone. I ended up purchasing a Mini elsewhere due to my financing and the age of the car.

Great follow-up!

Responded in a reasonable time frame. Was professional.

Freddie was our salesman and John worked with us on the financing- both were excellent! I would highly recommend these individuals and this dealership! The best car buying experience we have ever had!