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Motor Cars Mitsubishi
About Us
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Today 9:00 AM - 6:00 PM (Closed now)
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3990 E Ogden Ave
Aurora, IL 60504
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Mar 24, 2026
Mo did excellent, made it simple easy for the buy. Keep him around, he's a good one for sure
Mar 16, 2026
Dealership was not responsive, eventually got a text back but multiple phone calls went unanswered. Was not a good experience.
Feb 18, 2026
Crappy experience overall. Still waiting on my car to be delivered and its been just about 1 week since I bought it.
When i called to inquire about vehicle they said it was in service as it had "sparkplugs" issue, i asked if i could come it and they said yes, but when I got there they told me it was head gasket issues and they didnt know when they would fix it.. i drove more than 1.5 hours, they could just have told me real issue up front and would have saved me long trip.
I worked with Julian and he was great. The car had been pulled into the garage and washed before I arrived, which was great because it was very cold outside and looking the car over was much easier inside. The test drive was great and Julian was very up-front about the condition of the car.
Jan 29, 2026
The sales department at this dealership was unhelpful, unresponsive, and did not seem interested in selling vehicles.
Jan 24, 2026
My experience with Motor Cars Mitsubishi went well. They took their time and were very patient with me. Answered all my questions and concerns. The vehicle was ready for me at the end of the finance process.
By far the worst experience I've had purchasing a vehicle! I bought a 2024 BMW X5 M60i for my wife, and due to being out of state we had the vehicle shipped. Upon delivery I immediately took it for a drive to pick up my daughter from school. After driving 2 miles it died and left me stranded on the side of the road. I had to have it towed to our local BMW dealership where it stayed for nearly 2 weeks before getting it back. They confirmed that there were multiple stored fault codes in the computer. The day of the break down I immediately contacted the dealership and my sales person Jimmy (he was great, and felt extremely bad) he said he has referred this to the owner Eddie. After several days of Eddie not returning calls or texts, he finally sent me a text in response. Verbatim his text said "Stuff happens, and its out of our hands!" He was the most arrogant unprofessional individual I've ever worked with and refused to discuss the situation or find a resolution. It was my problem now!
Nov 18, 2025
They followed up with me immediately with excellence and professionalism.
Oct 14, 2025
I was asked by Ghaith to send images, mileage and vin so they could make me offer. I was able on Saturday. Once I did I was sent text message for finance website. I live out of state and never purchased a vehicle other than directly from a dealership: Let me say, from this point I was so irritated. I was texted a “bill of sale” it was at that point the loan payment on bill of sale was just shy of a house payment. Didnt disclose who lender would be and when I inquired about wiggle room in price I was told by Ghaith, that’s a fair price and our prices are fixed, sorry we don’t make deals. So, within 15/20 min of applying and having my credit now flawed, I now am told the price of car is non-negotiable. If I’d known or seen that on website I wouldn’t have never further inquired about the car NOR applied for finance and ding my credit. It was sorry about your bad luck from Ghaith, which translates to money hungry and less about working with me to purchase bmw.
Sep 11, 2025
Excellent. Representative was outstanding.
Show older dealer reviews 55
These guys are great! Highly recommend!! They are honest and upfront from the start and don’t play the games with you unlike every where else I went to look. Will be buying all my cars from here!
Oct 18, 2024
Response from current dealership:
Hello Jason, we're happy you found our staff to be so supportive during your experience here at Max Madsen's Aurora Mitsubishi. We are always more than happy to assist you if anything else comes up. Take care!
Used chat feature. Confirmed Jeep was on the lot. Drove there only to be told Jeep was sold days earlier. Terrible service.
Oct 24, 2024
Response from current dealership:
Hi Andrew, we are sorry this happened to you. After further investigation we have found the Chat feature is managed by CarGurus and not dealership staff. We have requested the Chat feature be disabled on our account to prevent this from happening again in the future. Thank you for considering us and if we can make it up to you down the road we will!
Thank you,
Max Madsen's Aurora Mitsubishi
Thank you,
Max Madsen's Aurora Mitsubishi
Nov 23, 2022
Response from current dealership:
Hi Dave, thank you for your kind review; we are happy to pass along your comments to the team here at Max Madsen's Aurora Mitsubishi! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Normally at new car dealers you are there 5 6 hours That was only there maybe a couple went fast quick John was great That was only there maybe a couple went fast quick John was great!
Mar 3, 2022
Response from current dealership:
Hi James, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
No pressure. Employees do not receive commission. Very easy and relatively fast processing. Nice car!
Oct 13, 2021
Response from current dealership:
William, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
John was ok until he wasn't. Scott was ok. Then the next day we called and asked to negotiate the price lower. The response we got was that the car was sold, but the ad is still posted on here and with a slightly lower price. So they didn't sell it. They could've been honest and just said they couldn't go lower. They didn't need to lie.
Jan 11, 2021
Response from current dealership:
Ramin, thank you for the opportunity to serve you, I am sorry to hear we could not come to terms upon your initial visit. Please know nobody here lied to you, moments after you left our dealership another family came in and purchased the vehicle you were looking at. Unfortunately the connection between our dealership systems and our advertisers isn't real time and takes a day or two to reflect any changes. Best of luck in your search!
Aug 14, 2020
Best customer service
3000 miles more than advertised on odometer in 3 months on lot. Owner is "driving it to and from work 5 miles"
but almost every time I called to schedule an appointment the car was out with the owner or gone for weekend.
Factory equipment missing. They showed the car full of mcdonalds wrappers and with iphone cords still
plugged into back from owners kids. Vehicle getting driven like it isn't for sale.
Jun 23, 2020
very good
Nice people, but didn't do a deal because manager wouldn't budge on price. Car still sitting there 2 months later.
May 22, 2020
Response from current dealership:
Hi Bernard, thank you for the decent review! We do our best on pricing to the market which has been a bit unusual since the beginning of the COVID stay at home orders. If you are still in the market, reach out, maybe we can take another look.
Apr 15, 2020
Response from current dealership:
Grouchybear, please accept our apologies we were just trying to get you answers to your questions. Please respond to your salesperson so we know who you are and request they stop contacting you. Stay safe!
Nov 14, 2019
I was in the market to purchase a used vehicle and trading in my car. I was told that they
would be flexible on my trade in value. When talking about the out door price they
miscalculated the sales tax on everything so even after they made an adjustment to my
trade in they were trying to get me to agree to a price that was higher than what the
actual out the door price was supposed to be and trying to make it sound like they were
giving me a deal. Once I pointed that out they told me that the price had increased. Bait
and switch.
Oct 23, 2019
Quick to respond.
Sep 24, 2019
Jorge answered my question promptly.
Jul 29, 2019
Friendly staff, quick to respond
Jul 1, 2019
Better to buy new than used. High pricing will not deal on their firm pricing. Sales friendly, manager not so much.
Jun 1, 2019
Response from current dealership:
Thanks Stacy, we are looking forward to being of service!
May 30, 2019
Very good dealership!!
This dealership was quick to respond and was helpful in providing information about the vehicle in question. The place was well kept and in great condition--customer service at the location was great. Bargaining was a bit heated, but eventually the dealer met us with a fair deal for the car, and I made a purchase. All around good experience, would recommend.
I am unable to write a full review, but here is a brief overview:
Tried to scam me out of 6,000 at first and failed. Successfully scammed me out of ~700 in the
end. Sold me a car that was not in a condition as described. Car was listed as one owner and
it was a 2 owner car. A deal that was supposed to take a few days to complete, took 3 weeks
to complete. Multiple titling and clerical errors delaying process even more. This location
apparently doesn’t have any managers that work there, none will speak to you. Make sure you
know your stuff if you decide to do business with Max Madsen, or they will take you for quite a
ride.
Apr 8, 2019
Response from current dealership:
Mr. ******, Let me start by thanking you for taking the time to bring your concerns to our attention and hope you will accept my apologies for how your transaction with us left you feeling. Going forward we will assign a more experienced member of our staff to assist our out of state shoppers. I can assure you we are a very reputable and trustworthy dealer to do business with. Our 30+ years and over 50,000 satisfied customers support this claim. Nobody here at any time was trying to rip you off by $6000 and we are sorry you feel in the end you paid $700 more than you feel you should have. As f
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Sep 11, 2018
Very helpful good to deal with
Apr 17, 2018
Great experience with the salesman Jim Miller. Great team that works well with clients and I would love to work with them again in the future.
I wrote to them making an offer on a vehicle. The salesman responded that it was a great offer. When I asked a few more follow up questions, the salesman then told me the car was for sale at the listed price, which was higher than my offer. I don't know why he wasted my time and mislead me.
Aug 2, 2017
Very unpleasant experience. They tried to tack on extra finance charges and when I questioned them about that they refused to give me a straight answer. When I found another vehicle that interested me, I could not get anyone to return my call. Multiple emails, multiple text messages, and multiple voicemails went unanswered. When I finally went to a different dealership, That is when I realized that the finance charges were bogus. I found a similar car, for the same price, financed by the same bank and my payments were $150 less per month. How is that even possible?! Avoid at all costs!
Aug 15, 2017
Response from current dealership:
Tony, I am very sorry to hear we were not able to get you your best financing terms, normally we are very competitive in this area. I am glad to hear you found a similar car and in your payment range. If you would like to discuss this further please do not hesitate to reach out to me.
Todd Cahan - Managing Partner
Todd Cahan - Managing Partner
May 1, 2017
Though never purchased a vehicle, the one interested was nice and
the sales person answered questions and kept in contact
throughout the time looking into the vehicle.
Jan 25, 2017
followed- up within 24 hours
Jan 3, 2017
Although I ended up buying a different car from a dealership much closer to my house, I had a good experience at Max Madsens Good customer service and responsive time from Jimmyr via text and phone.
Dec 1, 2016
Good
Sep 11, 2016
Trade in rate not worth it.
Aug 31, 2016
They did not seem ready to sell a used car that had been on
their lot for 100 days. Did not even attempt to negotiate a deal.
Nor did they attempt to negotiate with $ for a trade. Took my
business to Another dealer. I ended up paying a little more
than I originally wanted but they REALLY did what it took to sell
a car and negotiate!
Sep 14, 2016
Response from current dealership:
The Max Madsen Auto Group and family has been serving and servicing our customers faithfully, successfully and honorably since 1987. We have come to realize that in a few rare instances our desire and willingness to assist our customers may not meet a low percentage of expectations; we truly hope this client has a good experience with their new vehicle and respect their decision to consult and make a purchase elsewhere; however it is unfair to describe this incident as anything more than that.
Jul 17, 2016
Price listed is not the real price. They are adding another $1400 for
dealer add on's and then another $800 or so for taxes. Very deceptive
practices.
Jul 28, 2016
Response from current dealership:
"I'm sorry you were disappointed by our pricing Robert. Our intention is never to mislead a customer and I apologize if you felt we did so during your experience with us. If there is anything we can assist with in the future please do not hesitate to reach out."
May 31, 2016
Prompt and helpful.
Mar 25, 2016
Quick response and friendly customer service
Feb 16, 2016
Spoke to a salesperson on Friday who was going to call me
on Saturday after she spoke to her manager.......never
called back. Her manager did call me 5 days later to see
how the sales agent did.
Aug 11, 2015
The sales person was very honest to represent the vehicle as a "mechanic's special." Could have tried a bait and switch, but did not. Very much appreciated.
Jul 1, 2015
Purchased from Marcus and had very
good experience
Jun 13, 2015
Jimmy Miller called promptly and was exceptional to work with!
Great dealership, never a problem! I bought my last car from them.
Jan 28, 2015
Dealer did respond , however they did not answer my questions
about
lowering the price. The sales manager did get back to me asking if
I was contacted by the sales team, so that was a plus I asked him
the same question if
they could sharpen the pencil on the price -I have yet to hear back
from him doesn't seem like they want any of my business...
Jul 27, 2014
i went to see a 2005 montero limited ,great condition truck ,but i
like the brandnew mitsubishi mirage 2014 and ibought it great
deal,great people to buy a car
Jun 30, 2014
Bought a Ford Fiesta instead, they were fair and very nice. And hot.
Apr 4, 2014
Very nice, honest, pressure free
experience. Jimmy was the salesman
and very nice. Also the general mgr was
extremely friendly. Ended up buying
somewhere else because it just wasn't
what I was looking for. But overall a
great staff. I reccomend. Ask for Jimmy
Mar 23, 2014
Very responsive.
Jul 9, 2013
they where very helpfull . I would buy another car from them , very good dealer
Sep 18, 2012
Dealer responded within hours and was very helpful in providing all the information needed.