Montrose Westside Auto

Outstanding!

I'm far away from dealership and was offered a full price offer. They wouldn't negotiate a penny less, when asked about a shipping recommendation, they didn't offer any and said it puts too much risk and liability on them. I asked for pictures of all the scuffs and scrapes. The video they sent had several paint scratches, a dent in the rear by the tailgate with a physical crack in the sheet metal, small tear and scuff in the leather seats. Also the carfax had a "repaired" claim the dealer kept saying wasn't a wrecked just a repair by owner. When presented with all these items, they still didn't come off the price a penny. I started looking elsewhere and 4 days later they dropped the price $500. No concern for the buyer, I didn't feel as I was being taken serious as an online buyer. In this day and age on online EVERYTHING, they haven't figured out how to adapt! So disappointed in the lack of service, customer adaptation. I have to live with this vehicle and the market is high right no

The sales team contacted me. I stopped by the dealership and looked at the vehicle. Contacted the salesman and explained what I needed. He responded and communication was good. The trade-in value they offered me was exceptional, but they would not deal on their price at all. Left it under good terms, but I felt they could have at least offered a proposal that included bringing down there price. According to CarGurus, this dealer had just increased the price $1000. They wanted more money down instead. Great communication. Very professional. Not very motivated to sell. Could be the current market for cars.

Super friendly

Very helpful

Easy, quick and friendly

Great experience at the dealership. Personnel very very professional. I was able to purchase a very nice clean vehicle.

Very helpful with all my questions and needs.

Great people to deal with

Test drive the vehicle but decided not to purchase due to the long term maintenance of the car. Brady was an outstanding salesperson who was very honest!

Called me and answered all my questions. Even followed up with a second call. Very professional!

Horrible experience buying out of state. This is a classic bate and switch dealer! Came to an agreement on price, including there dealer fee. Then when I finally got the invoice, they tried to charge me an additional $400. Was told by the manager Jay that we already agreed to this? I showed him text messages for our agreement and he stated that he didn't agree to that. But it's in writing! When confronted with this shady business practice he claims that I was bullying him! When the exact opposite was happening. For this dealership to claim victim after changing the price just shows there lack of customer respect and appreciation. Do not waste your time on people that don't hold up to their word and could care less about the customer.

I got 3 different salesperson responses quickly but it took quite some time to get a confirmation if there was a backup camera. The listing stated there was one but no one would confirm. There wasn’t so I’m glad I didn’t drive up there.

Experience was great!!!! I will be back!!!!

They did not answer the email question posted on Cargurus. They emailed back asking me to call. Just answer my question as expressed on Cargurus advertisement.

If there were 6 stars I would give them to the salesman Mike Catavolis. He was extremely professional, prompt., courteous and most of all honest. I also dealt with the sales manager Jimmy and he too was very helpful and honest. I highly recommend this dealership.

Quick response . Courteous.

Quick response, and wonderful dealership experience. I purchased a vehicle.

Responded in a timely fashion and kept me updated with what I was looking for.

Responded to my vehicle request promptly.

salesman was the best and was willing too deal on price fixed everything I wanted and put a new pair of floor mats in and a free oil change

They were very helpful in purchasing my vehicle but because I live out of state. I had a hard time reaching them to settle up a few things after I bought it. I’m still waiting on items I was promised.

very helpful and friendly

Great car! Greta GM!

Found a truck I wanted to see, drove almost an hour to check it out. Their website and car gurus said they were opened on Sunday. Got there in middle of business hours to find they were closed. Tried calling to no avail, looked around for truck. Wasn't even outside to look at. Even hours on the window were same as website. Bought a truck from another dealership.

The dealership responded promptly. The listing was described correctly. The car was pulled up and ready for the test drive as they said. The salesman was very informative it was a good experience. We drove the car home that evening.

I asked the dealer to take pictures of the undercarriage of the car so I could check for RUST, They DID NOT and I was not happy at all when I got the car delivered from Cleveland to Denver to find out the car had a lot of RUST in the rear of the car. I emailed back to the General manager and he just said it is NORMAL. I was not happy AT ALL. Do your homework before you buy a car or SUV from OUT of STATE

Made multiple attempts to trade my car in for the purchase of this Jaguar XK convertible. After giving VIN of my trade was told by each that they would return call in an hour with offer. Neither did. Days later was offered $5k less for car than other dealers. This from dealer that "guarantees" 125 percent of Book Value on trades.

very nice and polite but didnt have what i wanted for the price

Once I got to the dealership the lack of training of the staff became apparent. I was early to my test drive appointment and the person I spoke to on the phone was busy so she handed me off to another gentleman. They were nice but after trying to bring the car around he noted "The car will not start". I asked for the keys and started the car right up. He later said he did not know how to drive an manual. The reason why he thought he could figure it out now is beyond me... After starting the car I pulled it around and noticed there was no gas in it. I told them I wouldn't mind taking it to the gas station while on the test drive. They gave me the gas card and I was off. After getting to the gas station I realized I needed and ID number to use the card. I had to call the dealership to get it. Car drove great but once returning to the dealership I was asked for a receipt. I didn't think about grabbing one after all I am the customer. I asked what price they could do on the car and exclaimed I had driven one before for a much lower price but not as good of condition so I would like a price in between. They came back with "There is a $250 coupon you can use". I politely declined and went on my way. About an hour later I get 4 phone calls and a text message from the sales person asking me what gas station I went to! I responded later as I was busy. After responding I exclaimed I was still interested in car but still would need a better price to make it happen. My opinion is this dealer is more interested in your monthly payment and making it seem like you are getting a deal than actually taking care of the customer.

Offered next to nothing for my trade and wanted me to roll 7 grand on to another vehicle making the payment rediculous

I was trying to purchase a 2017 cx-3 all wheel drive sport. We're very helpful in determining what it would take to be able to purchase it in what I was to receive as my trade in value. Everything was friendly inconsiderate in after signing papers for the 2017 sales person came back about a half an hour later and gave me a 2018 at the same price. I was very satisfied

Excellent Customer Service between Gus and Aaron!! Very attentive, responsive, and understanding. There was absolutely no "pushy" sales tactics! Awesome crew and great place to car shop!

Quick response

I asked about the car that was on your site. They wanted to talk by phone. I just wanted to know if the car was still available. No answer. This is completely unacceptable.

Excellent would buy from them again

the salesman that I talked to was very knowledgeable and top salesman, he is still looking for a car for me.

Horrendous experience. I called in and checked on the vehicle before I left from Milwaukee, and I got a reply that they had the vehicle for 10599. I got there a few hours later, test drove the car. Lucien(The Salesman I had the displeasure to work with) was very humble in the beginning. He then went to get the papers for the car. An hour later he comes back and gives me a total of 17000 dollars. I was very upset at this time, I reminded him I could get a brand new car for a grand more. And I reminded him this is not the advertised price several times and at this point he said "Maybe this car isn't for you then". OFCOURSE IT IS according to the price listed online! The only reason I drove 250 miles combined to the dealership was to buy a car which was in my Budget. I did not say anything , I just got up and went. Do yourself a favor and spend your money elsewhere.

Mike was fantastic. I told him what I was looking for and he exceeded my expectations. Great price, great service.

Worked with Kyle Yarian, he was quick with responses, easier to work with, friendly, knowledgeable, and made the transaction quick and smooth! Inquired, heard back immediately, chatted for a few days to get all the details, scheduled a test drive and drove it home! Simple. Quick. Fantastic. It's true what they say, you've got a friend at Montrose! I will definitely be recommending Montrose to friends and family for their car needs.

Professional, low-pressure environment. Pleased with my purchase so far.

good response.

Although I did not select this car, dealer was very responsive and professional. Car was clean and available for test drive. Dealer produced Car Fax and followed up.

Be very careful with this dealership!!! First off, it takes days to get call back. Most salesmen and managers get Tuesday off-very odd. Car description is misleading i.e. claim to be Prestige line with all options including Navigation, back-up camera, and sensor whne if fact this is a base model with none of these options. Stay clear!

Excellent service!!!

All communicatios were answered promptly and I would not hesitate to contact this dealer in the future,good experience overall.

Purchased a 2013 BMW 528i at a fair price.

Very, very good! If it were automatic I would try to buy it.

Sale people were not willing to work with me on price of 2011 bmw x6 and trade in value of my car. Didn't want to consider any reasonable offers. I went else where the same day to get a mercedes Benz ml350 for $130 less per month than what Montrose was asking for.

Promptly returned call and answered questions.

Fantastic

they weregreat

very good experience

Was very impressed with Jermaine, the sales associate that i spoke with. He followed up with me and when I stopped into the dealership the service was excellent. They went over and above to get me the used car I was interested in from one of their other dealerships for a test drive. Was pleasantly surprised.

I've got to say that someone did respond with a form email. Then I responded back with my car preferences....and another form email. Didn't address my needs at all.

Very quick response but I was added to their mailing list and now I get emails everyday. SPAM!

Great

Took too long at the dealership spent 6 hours trying to buy a car I will never buy another vehicle from Montrose

Very Professional

Only contact was Email and price still not listed only as "negotiable." This didn't help much.

Truck was not onsite at arrival, I did have an appt. check engine light on in the truck, oil all over top inside of hood, not a good experience. Sales staff was pleasant enough though.

Very pleasant experience!

Straight to business, fast. Will buy again from dealer.

Besides the quick response, the sales people were so nice! And patient too! Regardless of anything, they were willing to work with me. And I left with a beautiful car at the end of the day! Thanks to Norm and Rick. I love those guys!

I was treated goog but the sales person I was suppose to deal with left even though she knew I was coming to look at the veacheal and nobody knew anything about it or me coming to look at it

Awesome work thanks Michael above and beyond expatations.....

Got back promptly

Awesome dealership !!!! Clean and very friendly people who care about the customer !!! Very, very impressed !!!

Excellent

Great

Called right away

I made a counter offer with some issues I had with the car, and received no response back.

Sales manager was overbearing. Car was overpriced.

Dan and Carl did a great job.

Sale rep seth was Down to earth. With made it Real easy for me to close the de al

Very good

Asked to be notified if any price reductions on a car that I was interested in. Reply was I will let you know. The car sold 1 hour ago.

James R. Kueber - go see him!

Poor service. Will never go to this dealership ever again. To come it up, this dealership wastjed my time. I left there just to purchase a newer version of the same vehicle elsewhere, with cheaper monthly payments. So I can at least thank them for playing games cause it led me to a better offee on a newer car.

I actually went here to look at an Audi A5. The listing was was $18,495. After test driving and pointing out that the right rear quarter panel had some work done on it. Not in the CarFax by the way. As well as the front right rim had been curbed and scraped up. There was also damage under the right side door possibly from the same curbing, the guy comes back at me with. "We'll take $500 off and that will put you at $17,995." I left and tried for 5 days to negotiate a better deal. Worst place ever. Nice cars. Horrible customer service. I would never buy from here.

The salesman that set up my appointment never came to work that day. No one had any clue why I was there. Car that I set up a test drive for was not on site. Know the value of your trade before you go as they will offer you half of the Kelly Blue Book Trade in value. STAY AWAY! The only reason I gave them one star is because I COULD NOT GIVE A ZERO!

sent email nothing further

Drove 3 hours but by the end of the day drove the truck home. Sales guy was very good in his experience!

We didn't end up purchasing this car but the dealership was very quick to respond to the questions I had about the car.

Salesman showed very little experience and did not know the difference is sales tax between a new vehicle and or used vehicle

The 928 Porsche was a good deal. I paid cash for the Porsche and for covered transportation to a reputable Porsche Dealer in Cincinnati. The Porsche arrived covered in salt spray obviously not shipped as agreed and paid. I have yet to receive my title, or receipts from the purchase even though I has sent correspondence to the salesman who sold me the Porsche. I am disappointed in lack of professional practice but I hold the salesman totally responsible. Cincinnati Porsche dealer was also surprised in this representation. Good car, poor customer service.

Rep was very nice and responded quickly. sad to say we did not purchase car as too expensive to fix and get parts. Thank you!

Very prompt in response to my inquiry.

Very good business

good

They are very proffesional to deal with