Metro Nissan Dallas

Very unorganized! Don’t know their own inventory! Sold a car I went to look at and then they called the next day asking if I was still interested in it.

They were friendly and helpful. Did not feel pressured. Unfortunately the air was not blowing cold when we test drove this vehicle, so we did not want to purchase it, although they offered to warranty the air.

Good experience

Had an appointment to look at the truck then the dealer sold it 2 hours before i went

Ok

The car in question we where looking at end up being the wrong price on the ad then it was on the website, 55k on the website but 37k on the ad. On Saturday, July 16, 2022 at 01:27:59 PM CDT, Metro Nissan of Dallas wrote: Good afternoon, the vehicle that is on our web site is the correct vehicle just the wrong pricing. I have informed my director and he is working on adjusting the price. The correct price is the pricing that you have seen on the 3rd party site and we will honor that price. My Response the same day Just checking in again to see about getting the vehicle, I haven't heard anything back from you about the trade in. If we are going to get this it has to happen in the next two days that I will be off.I have also put a link of my car reg with vin # if you need that to proceed. On July 18 two days later Metro response Good morning, unfortunately the vehicle sold Saturday evening. My wife and I should have given first chance to buy the car. Ty

Great

My wife and I went to Metro Nissan of Dallas and test drove the vehicle, but the dealer was unwilling to honor the price advertised on CarGurus. Needless to say, we left two hours later very disappointed. This was despite us being very clear that the CarGurus' price was the primary reason we were coming in to see them and having the CarGurus' price echoed back to us in a previously provided dealer E-mail. We were willing to make an all cash purchase at that price. The dealer followed up with us several times but never once offered us the CarGurus' price. I would note that the same price for this same vehicle is still advertised on CarGurus today, more than 11 days later. We ended up purchasing a similar vehicle from another local dealer.

Did an incredible job!

Nice people and they will reach out

Car is advertised at $21,695, but that is not the price. They are adding $1,500 for add on parts not mentioned on Cargurus and other money for who knows what. They agreed to reduce the $1,500 in parts, but added it back elsewhere. They kept coming back with 27k and 29k running their numbers different ways. I offered to bring them a check for the price advertised $21,695 + TT&L (6.25% tax) and $325.00 in documentation fees and they refused it because they did not want to sell the car at the price as advertised. Dealer please respond to show everyone how mathematically you come up with 27K -29K because anyone who knows basic math can figure out $21,695 + TT&L (6.25% tax) and $325.00 in fees does not add up to 27k - 29k. I even had the sales paperwork from the last Altima that I purchased in front of me when we were discussing numbers. Ridiculous. They wasted my time and cost me 6 points on my credit score for checking my credit.

I bought the Nissan Titan from Metro Nissan of Dallas and their staff was excellent to work with. I live in another state and they had exactly what I wanted. They arranged for all the transporting of the vehicle and again very satisfied with the experience I had with Metro Nissan. Thank you!!!

Had THE BEST BUYING EXPERIENCE EVER. drove almost 2 hours from home to this dealer, salesman sent me a video of the Titan I bought. He was up front honest and everything was ready when I arrived. Finance guy was awesome too!

Very helpful I would go back

Very good

Awesome People

My experience was great

Great communicator and approach up to, during, and post sale. Andrew P is a rockstar and made me and my family feel well cared for. Definitely promote him ahead of his peers! Great job Metro!

Ted was very nice, we just didn't get there quick enough

They replied back to me and gave required information. Especially Ted is very helpful. He went above and beyond to help me with understanding the information

Quick response. Informative and helpful

Quick response and followed up

They were vert responsive to my message about the car. They called and then did a follow up email.

To my surprise everything was as discussed over text and e-mails. That has never happened before. There was always something that wasn't as discussed but not this time. Very happy. Thank you.

Great experience dealing with this dealership. Everyone was super friendly and very professional!

Wonderful. Followed up several times.

Great

Called and said they would contact me back in 10 minutes with price and information. Never called me back. I bought somewhere else.

If I have choice for 0 star I will. Bad customer service I went locations 20 minutes and look at the car outside in the lot no one come at outside. Then we went inside and talked to Marie and Janet both don't know how to sell the car where is rude customer service we walk out from this place otherwise we really like Nissan Rogue SL red color. I complain to the marketing manager Donna She reply me I'm sorry the sales manager will call you but no one called me .

Worse service ever!!! Never showed me the cars that I found online... They just wanted to get me in a new car and the one car they showed me was way out of my price rang which I told them up front...End up waking out of the dealership... Wasted an hour of my time and didn’t get anywhere...

I wish I could mark it less. The dealer contacted me and confirmed the car was there. I drove over an hour to purchase and it was not there. He was not apologetic then wanted to get me in a new car.

They gave me a great quote from the beginning. I learned a lot from the emails with information about the warranty options.

The internet manager Jason will try to sell you the car as a brand new car for over 18K, giving you only a 3K manufacture rebate, but the car is a demo car and it has over 1k miles. Jason will say that the price showing online includes all the rebates like trade in, military discount and so on.

Service was great nice experience sales man but the reason I have given 3 star because they charge me extra $1000 for buying a car from their lot. Salesman told me if I have seen the car on their site it said on it . My kids love the car and I like it because I don't have to buy gas.

We had a very good experience, very pleasing sales person. They called back as soon as I asked a question.

I inquired about a ‘17 Maxima via email. I immediately received a price via email from their internet director. We went to their store and drove the car and proceeded with the sale. The manager came back with a price that was $4k more. He refused to honor the price sent via email and offered unprofessional and dodgey sales tactics. Complete bait and switch. A complete and utter waste of time. Horrible.

Good response time, still looking at inventory

Very professional, and very good at keeping in touch with customers.

Excellent. Responded quickly

Good

We were within $200 of meeting their price and they would not deal. Plus, the price was raised $1000 on website.

They called me within minutes of inquiring about the truck I was interested in and gave me a good deal. I bought the truck that night and haven't had any problems. It was a no pressure deal and I would gladly buy from auto nation again.

Excellent

Quick response from dealer

Never again they tried to force me in something I did not want

They told me the truck was there and I drove an hour in traffic only to be told it was actually sold. I felt like I was baited in.

Kimberly was great about keeping in touch with me.

Bought the car about a week after I decided not to through CarCurus

This dealership provided great customer service.. My car buying experience was comfortable and not pressured.