Merit Auto

Katie and Guilia weee so fantastic with their communication and follow through, would HIGHLY recommend

Found a car in Wisconsin but great customer service

Great and quick service

Responded but didn't say if they accepted financing through Westlake Finance company

Prompt excellent service!!

Sent a deposit form, but oopsie forgot to send the sales agreement. When I finally got the agreement there was thousands of dollars of added fees on there. They tried to get me to put a deposit on a car w/o a sales agreement that was LOADED, without letting me see the agreement. These people are bait and switch scammers. Typical car sales grifters. Caltex appearance protection. 1200 dollars. Reg and other fees? I pay taxes in my state, yet they were charging me 1900 for whatever this was. 300 electronic filing fee. 895 pre delivery service fee. 20 temp tag. Maybe I would have paid some amount for dealer fee and tag, the rest is garbage and none of this was disclosed on the phone. They wanted a deposit BEFORE i saw this agreement s the bottom line. Waste of time. No 'merit'. Stay far away.

Good

Promt response and very considerate on the phone.

Very helpful

You have to experience this dealership. High end car dealer with a very welcoming atmosphere. Everyone is laid back and ver easy to work with. Give them a look when you purchase your next used luxury vehicle.

They have been great. Communication has been fluid. I have been hunting for a van and this dealer has given me the best customer service yet.....

Very straightforward. Got straight to the point. Nice experience. I didn't purchase but I liked the customer service.

Although I did not end up purchasing this vehicle, the salesperson Francisco Navarro was very helpful. I did all my communication with Merit via email because I am located out of state. He was very professional and informative. The listing was accurate and he was quick to respond when I had questions. The process was extremely easy and if I do make a future purchase through Cargurus, I will be in contact with Merit Auto Group out of Jacksonville, FL. Paul P.

Dealership is a-ok. I'm heading there soon to take a peek. They've been so good to me.

I inquired about the vehicle and got a response from the dealership with information that helped me decide that this is the car I really want I appreciate their help

Everything I asked for

Great follow up

Great response from dealer , wasn’t really for me this car had an accident

Buying from out of state has been a challenge, but Giulia and everyone at Merit Auto have worked hard to get the job done.

Great guest service.

Very helpful, very informative, very respectful and courteous

The call me the next day .

I showed up unannounced and they still took the time to show me the vehicle and offered for a test drive as well. Will definitely contact them again.

Very costumer friendly

Easy buying process. I was skeptical at first from the first events that transpired. I requested info on the car, made an appointment and then on the day of the appointment I was called and told the car was unavailable for test drive because the car was locked up in service and nobody there had access. It was in the shop for new tire, despite the 150 point inspection from Carketa showing all 4 tires being perfect condition, Then I got a notification from car gurus saying it was sold. 3 days later I was car shopping, after 3 dealerships and no luck, Merit Auto calls and asks me if I’m on the way yet! And said the car was not sold, but taken off car gurus to be serviced. Being that I was only 6 minutes away from the dealer, I decided to go and check it out. To my surprise, I was not disappointed with the outcome! The dealer Ahmed was professional as can be, no pressure no tricks. I ended up with a fantastic ride for a great deal! It was meant to be!

Honest and straightforward dealer. It was a very good experience dealing with Ahmed.

They were fine - asked about financing and buying the car wayyy too early. I just wanted some information - I am in Atlanta, they are in Jacksonville. Person that contacted me was writing the contract right after I asked if the truck was still there. It was not the right deal for me.

Katie Maresca sent a follow-up e-mail to my internet inquiry. She was very cordial and gave me the information I needed to research any of their inventory.

Could not negotiate price or any fees including $1149 environmental charge in addition to the other fees. Loved the car but not all the added fees.

very competent dealership

This a great auto group. They have provided photos and records and a fox report for review. There was an issue with the engine (valve cover Gasquet's leaking) and when I asked the estimate for repairs, they advised they were already repairing same. Now asking for availability to inspect and take a test drive.

They were were nice and helpful regarding my questions about the vehicle, and their response times were quite professional. Also, they were most helpful in providing extra video to help me make the best decision in choosing a car that was for right me.

very helpful

I inquired about a truck that they have advertised, and received a response from them about the truck, but did not get the information I requested from them. Why would a dealership respond to your inquiry and not answer your question or send you the pictures you requested. I just don't understand how they do people now days.

Had a great experience with Merit and Guilia. We were able to find our next car and the process was pretty smooth.

Good followup!

They responded quickly, but I didn’t want to go through with the vehicle because of various reasons

I really do appreciate Merit Auto Group! They are really professional grade ! I have referred them !

My experience was great, customer service was outstanding and I would recommend this dealer to others ! Also , hands down to Giulia Suzarte for her awesome job and customer service on selling the vehicle to us !

Great response, just not ready quite yet!

I’m very pleased and satisfied with the service I received from Merit Auto Group. The staff were very friendly and helpful in putting me in the vehicle I inquired about. The salesman and manager answered all the questions I had and did not pressure me on buying the car. I highly recommend this dealership.

Great

This is a good dealership to buy a car from. Katie who answers all calls to the dealership is great and always got me in contact with Giulia who I mostly worked with. I only am not giving 5 stars because in the ‘dealership description’ all additional fees were included, except one which was an additional fee of $1,000+. I personally prefer to know everything before the actual decision is made, but overall the dealership was still very easy to work with.

Very good

Fast response

They got back to me the day I asked about van. Problem is they said they can ship van to me but I am still waiting for it. I bought the van but no one is delivering it to me so it is like I never bought it. Will be paying for nothing at all.

Great car buying experience. The entire process was smooth and the staff was awesome.

Excellent help and fast service. The vehicle was misrepresented in the add so it was not what we were looking for but I couldn’t have had better service.

While the car had a clean Carfax report No accidents - it appeared to have been hit In the left front fender And there was paint missing where the fender Bolted to the body. This Should have been revised and noted by the dealer in their disclosure

So easy. Got the car I wanted and never left my house!!

Got one message and when I asked for an update on finances never responded

This is a Class Act Auto group! Great communication by Ahmed and Vito thru the whole process. Highly recommend Merit Auto group!

Dealership answered all my questions

We looked over the Ford escape however it was too small for our growing family. Juan was very helpful and showed us another car that had arrived that day. We found the VW Touareg to be very well presented and was an excellent vehicle. Thank you Juan and team we hope to deal with you again in the future and we highly recommend your very reasonable pricing.

The car was in horrible condition overall. Did not reflect in the pictures. Dealer had to be contacted numerous times to get response. Salesperson was pretty rude. After realizing the car wasn’t for me asked about another on the lot and was told “you can look on the website.” I would never buy from them or recommend someone to buy from them. Can only imagine what the cars will be like after sale.

Great experience!

Got back to me as as soon as I sent in an inquiry. George was great while showing me the car and making sure that I liked everything. Financing was super easy with Brian and Vito! 10/10

They worked really hard to get me a good APR rate. Everybody was helpful and friendly

Good

Response was professional and courteous!

I’m pleased with my vehicle I purchased from Merit. Juan was very helpful & courteous throughout the entire process. Taking care of all my needs. Thanks so much Juan & the entire Merit group for making my car buying experience a breeze. You guys rock.

Answered all my question called me sent car fax just as I ask

3 of 3 Now my thought process, you are selling a car you would make sure it is thoroughly cleaned, all items mentioned by the customer will be considered, fluid will be topped off etc. Not at this dealership! I return to the dealership on 05/30 to be told an hour later there is coolant and maybe a sensor needs changing. I asked them if they placed the cap on the battery cover - yes, but it is different because they could not find the original cap. I asked about they key fab - yes. A COVER was ordered and they will let me know. Now keep in mind a key fab cover will not do anything to rectify the problem what Vadim did by glueing it with visible BUMPS AND BUBBLES. I am very very disappointed and annoyed by the misleading and no information I received from the beginning. Only Ahmad was courteous throughout this entire process.

Love it fast no problem at all real professional...I will go back with no ? Ask .

Justin reached out to me quickly by email and texted message. Very professional and provided a pleasant experience.

Timely responses. Accomodating and cooperative.

Amad and Justin were great with me, Amad helped me with all the financing process and even shipped the car to me from Florida to SC, bought a beautiful car, great experience

Justin was very fast and professional

Young energetic and cheerful staff that went out of its way to make dealing with them as easy as possible. Pricing was very competitve. Special kudos to the salesperson who dealt with me, Justin Keable. Also want to commend Tina who answers the phone and sets the appointments. Ali and Vadim made completing the final transaction and getting the car ready an absolute pleasure.

Good

Great experience. 1st time buying a vehicle without seeing it in person but MERIT AUTO made the process very easy and the delivery was earlier than quoted. Great job!

Great experience very friendly!!

Very Good Service! I recommend. Quick and easy