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Mercedes-Benz of Tucson
About Us
The Mercedes-Benz name represents vehicles on the forefront of innovation in design, technology and styling. Mercedes-Benz of Tucson is proud to offer this iconic brand for customers in Southern Arizona. We are located at 6350 E Grant Rd. Tucson, AZ.
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Today 8:00 AM - 6:00 PM (Closed now)
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6350 E. Grant Rd
Tucson, AZ 85715
Our Amenities
- Waiting Area
- Complimentary Beverages
- Complimentary Snacks
- Children's Play Area
- Online Financing
- Online Purchasing
- Service Center
- Online Scheduling
- After Hours Drop Off
- Home Pickup
- Service Loaner Vehicle
- Vehicle Pickup
- Accessories
- Parts Department
Media
Service Info
Service Hours
Dealer Reviews
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Dec 10, 2025
Paid to proceed for a top condition car. Best folks to work with.
Oct 20, 2025
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Oct 13, 2025
Response from current dealership:
Thank you for your review! We are happy to see that you had a good experience with Adam Lind. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
They let me know it was sold and then called to get me something else but I'm in Albuquerque.
Sep 18, 2025
Response from current dealership:
We appreciate you taking the time to share your experience with us and we look forward to serving you again.
I have not bought a car from them. But when I acquired about one they provided quick response and good information.
Sep 18, 2025
Response from current dealership:
We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!
Coy is an outstanding Representative. Knowledgeable about the model. Sent pictures and answered questions for me.
Apr 10, 2025
Response from current dealership:
We appreciate you taking the time to share your experience with us and we look forward to serving you again.
Mar 17, 2025
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Jan 7, 2025
Response from current dealership:
We appreciate you taking the time to share your experience with us and we look forward to serving you again.
Nov 25, 2024
Response from current dealership:
We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!
I have A+ paper. Ivana took my credit app then ghosted me. I guess goid credit isnt her forte'.John, the GM however, sent a follow up email asking my opinion. I explained how his sales rep treated me, I received an email 5 days later asking if I was still looking.
Not recommend unless you're in the neighborhood.
Aug 30, 2024
Response from current dealership:
We regret to learn that we failed to meet your expectations during your visit to the dealership. For that, please accept our sincere apology. We look forward to the opportunity from you to allow us to redeem ourselves during your next visit. You will not be disappointed. We value and appreciate you and look forward to accommodating you in the near future.
Show older dealer reviews 101
Feb 5, 2024
Response from current dealership:
We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!
I reached out to the dealer via phone, he was professional and explained to my husband and I that he was with a customer and assured us he would call us back within 20 minutes. The dealer didn’t return my call or contact me until days later. He was not a man of his word and could have easily sent me an email informing me of the reason why he could not get back to me as he had stated to me on the phone.
Jan 23, 2024
Response from current dealership:
Hi Sheila,
We here at Mercedes-Benz of Tucson strive to provide a “Purchase Experience” that exceeds expectations. We are saddened to learn that we failed to meet your expectations regarding your recent phone call to our store on or around 1/6/24. If you are still in need of assistance, please contact us at (520) 886-1311, and any one of our Certified Mercedes-Benz sales associates would be happy to assist you. Thank you for the opportunity to earn your business!
Sincerely,
John Hornbeck
General Manager
Mercedes-Benz of Tucson
We here at Mercedes-Benz of Tucson strive to provide a “Purchase Experience” that exceeds expectations. We are saddened to learn that we failed to meet your expectations regarding your recent phone call to our store on or around 1/6/24. If you are still in need of assistance, please contact us at (520) 886-1311, and any one of our Certified Mercedes-Benz sales associates would be happy to assist you. Thank you for the opportunity to earn your business!
Sincerely,
John Hornbeck
General Manager
Mercedes-Benz of Tucson
Dec 31, 2023
Very good experience
Jan 2, 2024
Response from current dealership:
We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
I inquired about the asking price on this vehicle they had listed as there was no price listed. No one would answer
such a simple question! They hassled me for days and I kept requesting their asking price. I never got the asking
price from anyone from the dealership that contacted me.
Oct 30, 2023
Response from current dealership:
Hi Jack,
We here at Mercedes-Benz of Tucson strive to provide a purchasing and eventual ownership experience that exceeds expectations. Unfortunately, the 2015 Mercedes-Benz GL450 you inquired about had already been sold. Vehicles of that pedigree generally sell very quickly, which was the case with the 2015 GL450 you were interested in. Please keep us in mind as we tend to obtain many late-model, low-mileage vehicles of all makes. We look forward to the opportunity to earn your business in the future.
Sincerely,
John Hornbeck
General Manager
Mercedes-Benz Tucson
We here at Mercedes-Benz of Tucson strive to provide a purchasing and eventual ownership experience that exceeds expectations. Unfortunately, the 2015 Mercedes-Benz GL450 you inquired about had already been sold. Vehicles of that pedigree generally sell very quickly, which was the case with the 2015 GL450 you were interested in. Please keep us in mind as we tend to obtain many late-model, low-mileage vehicles of all makes. We look forward to the opportunity to earn your business in the future.
Sincerely,
John Hornbeck
General Manager
Mercedes-Benz Tucson
Great dealership. We’ve bought two cars from them and both experiences have been excellent. Ask for Carolina. She is the best!
Oct 2, 2023
Response from current dealership:
Thank you for your review! We are happy to see that you had a good experience with Carolina. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
Aug 23, 2023
Response from current dealership:
We appreciate you taking the time to share your experience with us and we look forward to serving you again.
I had a wonderful experience, came in for a test drive, made the purchase. I dealt with Carolina in sales and Gregory in finance,very quick and efficient and great service.
Jul 13, 2023
Response from current dealership:
Thank you for your review! We are happy to see that you had a good experience with Carolina and Gregory. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
Dealer responded to me with information concerning a particular car I was interested in.
Jul 13, 2023
Response from current dealership:
We appreciate you taking the time to share your experience with us and we look forward to serving you again.
Ivana was excellent to work with as was Greg in Finance. I had just went through 2 months of really poor service and a failed deal with another dealership so I was understandably nervous on this deal. Ivana held my hand through the entire process. Took possession of the car from the transporter yesterday and I love it!
Feb 27, 2023
Response from current dealership:
Thank you for sharing your positive review with us. We are pleased to hear you had a satisfactory experience in purchasing your new vehicle with Mercedes-Benz of Tucson ! We take pride in walking our clients through the buying process and look forward to servicing your vehicle in the future. Wishing you many happy miles!
Mercedes-Benz of Tucson
Mercedes-Benz of Tucson
Feb 17, 2023
Response from current dealership:
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
Mercedes-Benz of Tucson
Mercedes-Benz of Tucson
Dec 16, 2022
Helpful, informative, knowledgeable
Dec 19, 2022
Response from current dealership:
John
We appreciate you sharing positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Mercedes Benz of Tucson
We appreciate you sharing positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Mercedes Benz of Tucson
Sep 26, 2022
Response from current dealership:
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Aug 23, 2022
Awesome customer service
Aug 24, 2022
Response from current dealership:
Priscilla,
We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Your Friends at Mercedes-Benz of Tucson
We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Your Friends at Mercedes-Benz of Tucson
Jul 29, 2022
I contacted the dealership about a used car they had available. Initially they were very responsive and engaged in a conversation. Although the dialogue slowly disappeared and I was not able to get follow up from their sales employee. I called, he didn’t call back but the following day sent me a message on text. I just feel if your looking at a $95,000+ call it I should at least have a phone call and not a passive text. Not an experience where I would feel valued as a customer
Aug 3, 2022
Response from current dealership:
Hi Elise.
We strive to provide a buying and then eventual ownership experience that exceed expectations. While we were unable to locate you and the specifics of your experience in our database, we would like very much to learn more about you and your vehicle of interest in an attempt to accommodate you. We look forward to hearing from you and to earning your business!
Thank-you,
John Hornbeck-GM
We strive to provide a buying and then eventual ownership experience that exceed expectations. While we were unable to locate you and the specifics of your experience in our database, we would like very much to learn more about you and your vehicle of interest in an attempt to accommodate you. We look forward to hearing from you and to earning your business!
Thank-you,
John Hornbeck-GM
Jul 5, 2022
Response from current dealership:
Raul,
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
Your Friends at Mercedes-Benz of Tucson
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
Your Friends at Mercedes-Benz of Tucson
May 3, 2022
Response from current dealership:
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Jan 27, 2022
Response from current dealership:
We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Oct 12, 2021
Very much enjoyed talking with Eric. He has been very helpful and knowledgeable.
Nov 3, 2021
Response from current dealership:
Thank you very much for taking the time to write a glowing review. We are still here to assist you. We wish you a peaceful and peaceful journey.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Sep 18, 2021
Very nice
Sep 20, 2021
Response from current dealership:
Thank you for your kind words! We look forward to seeing you once more.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Michelle was efficient and courteous and quickly sent me visual photos and a video. However I decided to go for a newer model
Aug 5, 2021
Response from current dealership:
Michelle is incredible! We are delighted to have her on board!
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Amazing customer service , perfect communication and ability to listen to every requirement I couldn't ask for anything better.
Jul 7, 2021
Response from current dealership:
Thank you for taking the time to write a review! We're glad to hear you had a positive experience. It is always our mission to provide the best possible service to all of our customers and to meet all of their vehicle requirements.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Jun 23, 2021
Response from current dealership:
Thanks for leaving a review, and mentioning Jamie. Jamie is phenomenal! We are happy to have him on our team!
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Courtney Phelan in sales, and Greg Ash in finance, were excellent to work with over the phone as I purchased a used car remotely and had it shipped.
Jun 15, 2021
Response from current dealership:
Thanks for leaving a review, and mentioning Courtney. You're right, Courtney is phenomenal! We are happy to have her on our team!
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Jun 16, 2021
Response from current dealership:
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Tryed to leave my Information in case the price drop . the sales person told me ok. But not to wait by the phone since the manufacturer are not making cars at this time. not freindly people.
Jul 22, 2021
Response from current dealership:
Hello Don ,
Thank you for your Interest in Mercedes- Benz of Tucson. Please forgive our abruptness in our effort to accommodate you .
Should you have an interest in any of our automobiles please contact me directly.
Thank you,
Tamara Criswell
Sales Manager
Mercedes-Benz Of Tucson
Thank you for your Interest in Mercedes- Benz of Tucson. Please forgive our abruptness in our effort to accommodate you .
Should you have an interest in any of our automobiles please contact me directly.
Thank you,
Tamara Criswell
Sales Manager
Mercedes-Benz Of Tucson
May 10, 2021
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Apr 15, 2021
Response from current dealership:
We appreciate your feedback about your experience. We take pride in serving our customers and hope to see you again soon!
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Mar 16, 2021
Jaime Leon is great
Mar 17, 2021
Response from current dealership:
Thank you for your positive review! We hope to see you back soon.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Mar 8, 2021
They did their job. The price listed, Price $26,377 was misleading, however. They sent an
offer including $4,000 of unidentified "Fees" and that is what caused their listed price to
seem Misleading. The final price was WAY above the Kelly Blue Book value that I use to
determine the actual value of used vehicles. They did not reply to my offer when I offered
Cash at the advertised listed price of $26,377
Mar 17, 2021
Response from current dealership:
We appreciate your feedback about your experience.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Feb 22, 2021
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Feb 12, 2021
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Dec 30, 2020
Prompt reply!
Jan 4, 2021
Response from current dealership:
Thank you for your review. We are happy to see you had such a good experience!
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Worked with Michele Salinas, very nice , helpful
and worked to get me the information I
requested. Have not purchased as of yet..still
working it out as I am out of their state.
Dec 29, 2020
Response from current dealership:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. We look forward to delivering the same experience on your next visit.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Dec 22, 2020
Great about contacting me through text, which is what I asked.
Dec 23, 2020
Response from current dealership:
Thank you for your review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Dec 19, 2020
Yeohoon was great at getting back to me .
Dec 23, 2020
Response from current dealership:
Thanks for leaving a review, and mentioning Yeohoon. You're right, Yeohoon is phenomenal! We are happy to have him on our team!
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Dec 9, 2020
Anthony Panos is the sales person who worked with me. Extremely responsive. Made process easy.
Dec 10, 2020
Response from current dealership:
Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Oct 27, 2020
Pleasant and successful experience. Everyone efficient and helpful in completing the transaction.
Oct 28, 2020
Response from current dealership:
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Quick response to my inquiry Including the Manager and provided the information I requested. It was a pleasant experience and I would certainly work with them again.
Oct 28, 2020
Response from current dealership:
Thank you for your review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Oct 12, 2020
Response from current dealership:
Thank you for your positive review! We hope to see you back soon.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Oct 7, 2020
Courtney Phelan was a huge help. Unfortunately I decided the XT4 is too small but she was great!
Oct 8, 2020
Response from current dealership:
Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Oct 8, 2020
Response from current dealership:
Thank you for your review. We are happy to see you had such a good experience!
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
They have a firm grip on this car, not interested in selling this pre-owned automobile without making about $3000.00 they were not interested in backing out their dealer fees from the discounted retail price. Automobile sales at this dealer must be very good.They we're not motivated to make a deal.
Oct 2, 2020
Response from current dealership:
Hi George. We appreciate your feedback. Unfortunately, the vehicle you were interested in has since been sold. We strive to price all of our preowned vehicles in accordance with the ever-changing and current market conditions.
Please keep us in mind the next time you see a vehicle that meets your needs. Thank you for the opportunity to earn your business!
John Hornbeck - GM
Please keep us in mind the next time you see a vehicle that meets your needs. Thank you for the opportunity to earn your business!
John Hornbeck - GM
Sep 24, 2020
Courtney was great she answered all my questions
Sep 24, 2020
Response from current dealership:
Thank you for your review. We are happy to see you had such a good experience!
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Had a great experience with this dealership. Antony did amazing job by providing extra photos and video of the vehicle. I’m out of state buyer. Car got delivered as promised. Thank you
Sep 24, 2020
Response from current dealership:
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Adrian was very helpful. We are still looking, he has my specs and I am sure he will find us a
vehicle.
Sep 10, 2020
Response from current dealership:
We are so very appreciative of your thoughtful review! If you should ever find that you are in need of our services in the future, please don’t hesitate to come in again.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Sep 4, 2020
Dealership has been very open and responsive.
Sep 8, 2020
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Dealer called me and was very helpful. I didn't actually see the location of the vehicle, but the dealer assured me thst it could easily be driven here if I came down to get it. Or it could be delivered at a cost. Very professional.
Jul 27, 2020
Response from current dealership:
Thank you for your review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Good dealer. Anthony was a nice salesman. Car is way overpriced. Too many add-on fees makes this car
unattainable....
Jul 22, 2020
Response from current dealership:
Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your feedback!
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Jul 17, 2020
Response from current dealership:
Thank you for your review. We are sorry to hear that the vehicle you were looking at was sold already. Unfortunately, sales are often pending and our system does not pull inventory offline until the purchase is complete. Our inventory is often updated with fresh new vehicles on a regular basis. If you are in the market in the future, please stop by and take another look!
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Jun 1, 2020
Response from current dealership:
Thank you for your review. We will ensure Natasha receives your praise!
- Your Friends at Mercedes-Benz of Tucson
- Your Friends at Mercedes-Benz of Tucson
Awesome service and communication with Anthony Panos. Hopefully I should be buying from them tomorrow! Extremely interested and helpful!!
May 26, 2020
Response from current dealership:
Thank you for your review! We are happy to see you had such a great experience! Best of luck!
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
May 26, 2020
Response from current dealership:
Thank you for your review. We are sorry to hear that the vehicle you were looking at was sold already. Our inventory is often updated with fresh new vehicles on a regular basis. If you are still in the market please stop by and take another look!
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
May 11, 2020
Anthony gave my friend and I the best service we could ever ask for ! Even tho we didn’t buy the car he was willing to go out of his way to make our experience the best it could possibly be .
May 22, 2020
Response from current dealership:
Thank you, for your kind words! It makes us happy to know that providing our clients with the best services we can offer is paying off. If we can make your life easier, then we have truly done our job.
-Your Friends at Mercedes-Benz of Tucson
-Your Friends at Mercedes-Benz of Tucson
Apr 20, 2020
Response from current dealership:
Thank you for your review. We are happy to see you had such a good experience!
-Your Friends at Mercedes-Benz of Tucson
-Your Friends at Mercedes-Benz of Tucson
Apr 20, 2020
Response from current dealership:
Thank you for your review. We are happy to see you had such a good experience!
-Your Friends at Mercedes-Benz of Tucson
-Your Friends at Mercedes-Benz of Tucson
Apr 12, 2020
Dealer really try to help you and stay in touch with you.
Apr 14, 2020
Response from current dealership:
Erick
Thank you for your review! We pride ourselves on our customer service and it sounds like we did an excellent job taking care of you! We appreciate customers like you!
- Your Friends at Mercedes-Benz of Tucson
Thank you for your review! We pride ourselves on our customer service and it sounds like we did an excellent job taking care of you! We appreciate customers like you!
- Your Friends at Mercedes-Benz of Tucson
Feb 21, 2020
Nothing to write about. Very helpful.
Feb 24, 2020
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Jan 30, 2020
I have never had a better car buying experience! From the first phone call to driving my car off the lot the customer service was amazing! They even went as far as washing and vacuuming my car that I drove there, which I wasn't even trading in. Everyone was friendly and made the experience fun. I love Mercedes Benz of Tucson! I got the car I wanted at the price I wanted. Love this dealership!
Feb 24, 2020
Response from current dealership:
Thank you so much for the positive feedback. We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Let us know if we can ever be of service.
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
I swear they are super nice and super professional and I talked to courtney and she's super professional and helpful.
Feb 24, 2020
Response from current dealership:
Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles.
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Jan 7, 2020
Dealer contacted me right away and answered all my questions
Jan 13, 2020
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles. Your Friends at Mercedes-Benz of Tucson
Cory contacted me regardingif I had additional questions. I did research them on Carfax & was able to find answers regarding last timing belt change. Which when purchasing a Honda is a purchase decision maker.
Nov 26, 2019
Response from current dealership:
Renee,
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
Your Friends at Mercedes-Benz of Tucson
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
Your Friends at Mercedes-Benz of Tucson
Overall the best car buying experience i have had despite the long wait for the finance guy.
Nov 25, 2019
Response from current dealership:
Thank you for your review. We are happy to see you had such a good experience! Your Friends at Chapman Mercedes-Benz
Oct 23, 2019
Great folks, willing to go the extra mile to ensure that all of our needs were well cared for and all questions were answered.
Oct 24, 2019
Response from current dealership:
Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles.
Sep 15, 2019
Tom was very helpful and worked with us at every step. He went out of his way to make sure we had every question answered. Great experience at Mercedes Benz of Tucson.
Sep 20, 2019
Response from current dealership:
Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good car buying experience.
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Aug 23, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Aug 7, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Jun 28, 2019
Response to inquiry was fast and friendly, but vehicle I inquired about had already been sold, and is still listed
on Cargurus. This dealer should keep its online inventory updated more efficiently.
Jul 8, 2019
Response from current dealership:
Thank you for your feedback and for the opportunity to earn your business. We have made the necessary adjustment to prevent this from happening again in the future. Thank you again for bringing this to our attention.
John Hornbeck
General Manager
John Hornbeck
General Manager
May 1, 2019
Had a nice experience with Tony.
May 8, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Very good, did not feel forced to do anything, very comfortable, answered all my questions. Best dealership I have ever visited.
May 3, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Jan 24, 2019
Response from current dealership:
We are happy to hear that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Jan 6, 2019
Very quick response, very professional!
Jan 7, 2019
Response from current dealership:
Marlena,
We greatly appreciate you taking the time to leave a positive review. We appreciate your kind review and are always here to better serve you.
Your Friends at Mercedes-Benz of Tucson
We greatly appreciate you taking the time to leave a positive review. We appreciate your kind review and are always here to better serve you.
Your Friends at Mercedes-Benz of Tucson
Five Star dealer and customer service, But used vehicles are way overpriced. Can travel to Phoenix and save 4000 for compatible vehicle!
Dec 4, 2018
Response from current dealership:
maverick3772,
Thank you for the 5-star dealer rating and the 4-star review! We appreciate you taking the time to share your experience with us, and we look forward to serving you again. Should you have any questions, please don't hesitate to give us a call!
Your Friends at Mercedes-Benz of Tucson
Thank you for the 5-star dealer rating and the 4-star review! We appreciate you taking the time to share your experience with us, and we look forward to serving you again. Should you have any questions, please don't hesitate to give us a call!
Your Friends at Mercedes-Benz of Tucson
Oct 1, 2018
Very prompt in calling ,car was sold.
Oct 30, 2018
Response from current dealership:
Barbara,
Thank you for the 5-stars! We appreciate you taking the time to share your experience. We are sorry to hear the vehicle sold but if there is anything else we can assist you with, please reach out! We look forward to serving you again.
Your Friends at Mercedes-Benz of Tucson
Thank you for the 5-stars! We appreciate you taking the time to share your experience. We are sorry to hear the vehicle sold but if there is anything else we can assist you with, please reach out! We look forward to serving you again.
Your Friends at Mercedes-Benz of Tucson
Aug 7, 2018
Timely and excellent follow up. Overall a smooth transaction and pleasant experience.
Mar 24, 2020
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Good response rate. Good customer service. You can tell this deal wants to sell cars.
Jul 19, 2018
Response from current dealership:
Thank you for the positive feedback. Yes, we do want to sell cars and take great care of our clients too! We hope to see you again!
John Hornbeck, General Manager
John Hornbeck, General Manager
Mar 24, 2020
Response from current dealership:
Thank you for your 5-star review. We are happy to see you had such a good experience!
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Jun 1, 2018
Excellent experience with this dealership. Found the car on cargurus
contacted the dealership. Was immediately responded to by the a
salesman set the appointment for the following day.
The salesman Mike was waiting for me.
Took a long test drive. Made the purchase Drove off the lot that day.
The dealership even detailed the car while I was completing the
paperwork very impressed !
Mar 24, 2020
Response from current dealership:
Thank you so much for the positive feedback. We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Let us know if we can ever be of service.
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
May 10, 2018
Very promptly responded
Mar 24, 2020
Response from current dealership:
Thank you for your 5-star review! We greatly appreciate your business and we are happy to hear your positive feedback!
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Mar 25, 2018
Excellent response
Mar 24, 2020
Response from current dealership:
Thank you for the rating, review and your business, all are greatly appreciated. We look forward to better serve you. Wishing you happy and safe miles.
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Mar 15, 2018
I now own that car ! 2 yrs old 1835 miles! What a find, thanks Cargurus.
You’re the only site that showed this Mustang. Mercedes of Tucson was
outstanding, upfront, easy to work with and not one bit pushy. I’ve been
bragging about them ever since.
Mar 24, 2020
Response from current dealership:
Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good car buying experience.
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
I'm so happy with these guys, I bought the car! Very responsive staff, they responded within minutes to my initial inquiry and always promptly responded to other correspondence. Made buying a car over the internet a simple and enjoyable experience.
Mar 24, 2020
Response from current dealership:
Thank you for your 5-star review. We are happy to see you had such a good experience!
Your Friends at Mercedes-Benz of Tucson
Your Friends at Mercedes-Benz of Tucson
Todd Reed outstanding sales person. Great communication worked to get me where I wanted and needed to be price wise. He created a video presentation of the car for me being an out of state buyer, buying sight unseen.
Sep 25, 2017
Response from current dealership:
Todd - The real Todd is showing More and More. You’re doing a Wunderbar Job. -Brian DeCook | General Sales Manager
Sep 2, 2017
Salesperson was friendly, professional & spent the time to understand my criteria. Would return in the future based on recent experience.
Sep 11, 2017
Response from current dealership:
Thank-you for the opportunity to earn your business!
John Hornbeck
General Manager
John Hornbeck
General Manager
May 6, 2017
Great, answered all my questions, got back to me quickly. I was not able to make a deal , But that didn't matter they were very gracious.
May 30, 2017
Response from current dealership:
Thank you for the opportunity to earn your business, Don.
John Hornbeck, General Manager
John Hornbeck, General Manager
Mar 19, 2017
Quick response to inquiries as well as follow up.
Jan 20, 2017
Everyone at Mercedes of Tucson was amazing, especially Todd Reed! They made my car buying experience seamless and enjoyable. I'd recommend this dealership to anyone!
Oct 30, 2016
Good response. Friendly.
Sep 20, 2016
I don't think the salesperson put forth ANY effort, "he was like"......we cannot help you. I bought my 2014 Kia in 2013 with the SAME credit score.
Apr 27, 2016
Good
Nov 23, 2015
It was good, But your used cars are waaay too pricey! I
found the same cars for half the price in such a great
condition! Come on now!
Aug 13, 2015
The car was listed at 19k then they moved it to 21k. I wanted this car and they sold it for 22k without returning my calls. When he did call it was to tell me it was sold
Jul 23, 2014
Loved dealing with Adrian the
internet fuy
Jun 15, 2014
Excellent response. Very quick, sending different options.
Mar 1, 2014
excellent
Aug 22, 2013
Mercedes Benz of Tucson is an Excellent dealership. We have purchased new car there and this time we were looking for an of lease Lexus with only 28,000 miles. Unfortunately, that car was no longer available when we got there. We had not made an appointment to come and see this car, so no one knew we were interested in it and therefor no one called to tell us the car was gone. I highly recommend Mercedes of Tucson. Nice sales people. Beautiful Dealership.
Elsa
Aug 2, 2013
They were great!
Aug 1, 2013
most excellent
Jun 18, 2013
Very helpful. Tom Chance went out of his way to help find a car.
Dec 23, 2012
The person I worked with was very negative and fear based meaning he
tried to scare me into buying a car from somewhere else that have less
expensive prices after I was very appreciative with my comments in trying
to purchase a car from them. I am aware that there may be defects with
cars, however with todays technology one can receive car fax about any
vehicle purchased. I did not appreciate his negativity !
Aug 29, 2012
Dealership responded very quickly. Representative seems easy to work
with, would recommend this dealership.
Aug 7, 2012
Excellent customer service and very timely response!