Mercedes-Benz of Silver Spring

Contacted me right away and I was able to purchase a vehicle. :)

Cliff was an awesome Sales Rep. He was very knowledgeable about the truck. He made my process painful and quick. He was very trustworthy and communicative.

Very helpful

Very helpful and complete.

Vehicle listed on CarGurus was available but dealer wanted an additional $20k added to MSRP for “market adjustment “. Also required us to come in to finalize the purchase, no availability to make the purchase virtually and ship the vehicle to us.

Very nice so far. Still working with them due to the fact I'm still getting my ducks in a row. Cecil is very pleasant and helpful

Quite possibly the most unprofessional dealership I have encountered, especially amongst luxury brands. A true detriment to the Mercedes brand. Did deal through MBUSA.com website, including pre-approval thru Mercedes Benz Financial at full listed price. Dealer then raised price $4000 and sold to another party while travel arrangements were being arranged to pick up vehicle. True bait and switch. Jim Elefantis GM response was "first come first serve" until last minute. Caused unnecessary credit change as well as cost for wire transfer etc. Stay Away!

Great pricing and service on a used mini

Quick response by Aaron to my initial inquiry and follow up questions. I drove over 5 hours to get this car - I highly recommend working with this dealer.. Very happy customer!

A very positive experience.

Fast and smooth

Absolutely wonderful! This is the only Mercedes-Benz dealership I will shop at.

Service exceeded my expectations.

Great experience

Dealer keep in contact but car sold before I could see.

Good Dealer. Very Responsive. However I found a better deal elsewhere.

Prompt reply and friendly, but they decided the car I was interested in would be sold to wholesaler. Don't know why they did not decide that before listing car for sale.

very good

Excellent customer service

They been very helpful and so wonderful!

Great people

This dealer is right on time they respond to my request They are high on my list thank you

Very nice

Had good experience. Though they did not badge on the price but overall experience was good

Sales associate was very friendly.

Timely response but car sold very quick.

Nice man, even though I didn’t buy car.

Great customer service! I received a response within 24 hrs of my initial inquiry.Thenafter, a few more just to make sure I was provided all the information needed about the car and the buying process.

Great !!! Was my best car dealer I ever had.

Nice people

Very pleased with level of service received from Mercedes Benz of Silver Spring!

I dealt with a very professional and knowledgeable salesman and the selection of vehicles was good. Communication between management and the sales staff could be improved, but it did not deter me from making the purchase.

The manager sold the car to someone else while we were about to take a decision. We were first in line!

Had a great experience and plan to follow up

Outstanding experience!

Fantastic all around!

The salesman was friendly and experienced. They did not have the car we went for even though we had a appt but they ended up having another that was great and we did purchase.

Great experience. Great people.

Excellent customer service.

The dealership contacted me very quickly and left a video message. I was very impressed.

Very good follow up

Great experience. Nice guy, not pushy

We purchased the vehicle. Very nice & helpful staff. Thanks

Service was excellent. I purchased the car sight unseen, flew in from Michigan and everything was prepared with both class and efficiency. My salesperson Marcelo Via was great, very professional and personable. Constant follow up contact as well. Excellent experience. Would highly recommend.

Sent an email response to my request. Was helpful and provided me with information I requested.

Great

My experience was very pleasant and welcoming. The accommodation and application for my business was very much appreciated.

Quick response

My experience with this dealer was excellent. The dealer quickly responded to my inquiry. The listing accurately described the conditions of the vehicle. It was clean, in very good condition, and ready for a test drive. Customer service was very friendly, courteous and accommodating. Overall, I would recommend the dealer to family and friends.

Great service. Awesome sales people. Clean and well maintained vehicle.

Prompt contact from for voicing interest.

Got a response very quick.

So we found the car we were looking for on this dealership with the good price, it was 210 miles away from our house. We told them we are coming to look at this car from another state. When we came the car was used by their worker who was using it for his/her needs for a while. There was someone’s stuff in the car like coins, umbrella, pills! And that car had on 1000 miles more than it shows on a site!! So we looked at the other car the same model, but a different color. When we pulled out carfax for this car, there was 2 accidents reported, but on a car fax there was 0 accidents. We decide to decide to buy a first,which their coworker was using, because that was the car we were driving for! But that coworker took the car home and we were unable to buy this car, because of their coworkers needs! When you are going to Certified Mercedes-Benz Dealership you are expecting to get an excellent customer service, which we didn’t get on this dealership! We were driving 4 hours! People are rude! The worst customer service we’ve ever got! I’d never recommend this dealership! They show good deals but they hide the truth!

My wife found the car of my dreams. The dealership was professional, the purchase was streamlined and we are extremely satisfied. Would recommend to all.

Excellent and courteous.

Provided all info

The dealer keeps in touch, not willing to negotiate the price though.

Quick response

Great

The sales guy was great, he made sure I was happy with my purchase. He was able to work with me to get me what I needed.

Horrible experience. 2010 Subaru had been repainted, hood , fender, door, but sales team tried to convince me that it wasnt.

very quick response and twice and informative

The people were nice. Just make sure to thoroughly inspect even the certified pre-owned cars as the one I bought had multiple things that were overlooked in the "162 point inspection" and re-conditioning process. When brought to their attention they offered to fix most.

I received a call the same night I made the inquiry!

Bought my truck there................

Stewart was excellent to work with and we are thrilled with the car.

We didn't buy the car here but the salesperson was very responsive before during and after our visit and test drive.

We all know how most car dealers are pushy, well I never felt that way with this dealership. Unfortunately, the car I was looking for was sold before I could get to it, but they were still more than helpful.

They sold me a car with battery that died a month ofter they sold it to me