Mercedes-Benz Grapevine

Very good

Shola was very nice and helped us get this S Class. Thank you.

Prompt Response!

Had an appointment to look at a car with Dylan at 10:00am . when I arrived he then stated oh the Lexus yeah it sold yesterday. so you don’t contact the customer? He then stated yeah Lexus is around the corner maybe they have one not how can I make this right or let me show you more vehicles that we have to offer or that you can take a look at very disappointed poor customer service

Told them I was interested, was suppose to get back with me, never did until I reached out and was then told they took a deposit on the car.

The online team was very quick to respond and maintain consistent communication. The problem I ran into was the on site experience once I finally decided to go look at the car. I texted the representative and did not get a response but I went to the dealer, ready to buy though not giving the indication that I was, and no one seemed to want to help me. Other than the lady at the desk I was not acknowledged by other salespeople and honestly by this point I was ready to leave. While test driving the vehicle the salesperson was not able to answer any specific questions I had about the car which I thought was counterproductive to what his duties are as a car salesman. Nevertheless the car was in great condition very beautiful car. Great price. The listing was accurate.

Awesome experience!! I would definitely buy from them again!!

Great experience. Unfortunately the car I wanted was sold just prior to our arrival.

Good experience. Staff followed up with several calls but I chose to buy another car.

Quick response and very efficient.

Parrish was a joy to work with on this deal.

David and Team was Helpful and no pressure or Rush....Trust worthy Dealership and No Dealer Fee.

Joe D. had prompt service, excellent flexibility and we purchased an Audi Q5 from him within one day turnaround!

Great dealership with awesome sales personnel

Great experience. Rodney made the whole process super simple and we were in and out of there in no time.

Very friendly and helpful!

Seem very concerned with the customer’s request and offered quite a bit of assistance

Excellent

Great follow up.

very good

Excellent Job.

Excellent experience We purchased the car

Outstanding

I love how their team got in contact with me so promptly.

Parrish was the best..

Dealership responded immediately. Sales agent was engaged and helpful.

Very professional dealer with excellent customer service!

Very responsive and courteous

Awesome. Timely, respectful

Awesome! Bought the car! Easiest and quickest car purchase ever!! I’ll be back !

Excellent

very professional and timely

Fantastic

Very nice

very lovely place

I had been dealing with Joe, one of the dealerships managers. He was very professional; however, he was not willing to sell me the vehicle despite my offer that was $1,500 dollars over high book value. I was disappointed, because I certainly would have made the purchase. It doesn't make sense to me for a Mercedes Benz store to insist on an over inflated price on a vehicle that isn't consistent with their brand. My offer was more than generous, having said that, Joe was a professional that was handcuffed apparently by a director that was not willing to accommodate the sale.

In the very near future..

Park Place was great to work with and Parrish Michener was awesome

The best car buying experience I’ve ever had! Everyone at the dealership was helpful and personable. I am loving the car and would recommend this dealership in the future.

Quick response.

Excellent service

Great people to talk to..

Responded quickly.

Very nice sales man exsplain very well

Great communication with and from sales team.

Joe was rude on the phone, and then try to follow up with a text after he realized it, by then I was aggravated and was not interested in his business anymore.

Sales person was helpful and courteous.

The salesman was insulting. He kept telling me what he would do and what he thought. He never once listened to what I wanted. Kept telling me that he knew more than me because it was his job and he was older than me. Terrible experience.

The dealer i spoke with had good customer service skills, answered all my questions, wished i could have did business with her, but lived out of state, had trade in, but had a wonderful experience.Thanks.overall 5 rating.

I was nervous about walking into a high class Mercedes dealership for a mustang but Joe made it a very enjoyable experience! Definitely two thumbs up!

Very kind. Way overpriced

They were very responsive to my inquiries.

Very nice gentle man, Joe DiLoveto. Called me the next business day. Gave me a lot of information and assistance because I live in Miami and could not fly out to Texas. Only thing was the car was a bit out of my price range due to the miles and there was no way I was going to get it where I wanted-so did not want to waste anyone's time. Great customer servce.

They don't actually have the car listed available but told me some one had just bought it that morning however the listing is still up. I think it's a spam to get people to contact them.

Good

Great service. Great sales team. Would go back to visit

Bought this car. A great guy great company!

Contacted me very quickly.

Great

Very friendly, but the car had sold.

great experience

They were great, answered all my questions. Got back to me quickly.

never completed deal due to them not having exactly what we were looking for., Fast reply.

Contacted me quite fast.

Very good in all aspects! However, documentation for sale was slow.

It was great they met all of my expectations

Price is not what listed... Car was priced high than national average

The car posted was not consistent with the model they had on the lot

Dealer responded via email that car had a a deposit by another potential buyer so we never went to look at it.

Very nice

Even though I did not buy a car from this dealer I highly recommend them due to the service i received

Great

The sales staff were personable and friendly. They ust couldn't beat competitor prices.

Great customer service!

Kurtis was very professional - quick to respond!

Kutis was great!

I had never bought a car sight unseen, but after talking with Kurtis I had a great experience, and the car was exactly as described

Not very responsive or commerical and quite rude in the end. I ended up buying 2 cars from the Dallas branch instead

Quick response!!

Great Experience!!

although we couldn't finalise the deal, (due to unsuccessful price negotiation which has nothing to do with the seller rating), the communication was really impressive and my inquiries were answered and cleared immediately even during the weekends. in addition to the active follow up which makes you feel that you are a special customer.

They have been helpful, kind and considerate.

great customer service but not willing to negotiate on prices.

I did not buy my vehicle from Park Place because it was sold before I got there! They got back to me quickly and e-mailed me as soon as it as sold to save me a trip. No bait and switch!

No pressure and ready to make a deal

Stan is a very good salesman..very knowledgeable.thaks Stan.

Great dealer

One response and never heard from again. No follow up

Very friendly, great follow-up and efforts!

tried their best but going to wait for the new model change

Bought the car three weeks ago. Still waiting for the car to arrive. They will take your money fast. But delivery is very slow.

Not willing to deal