Merced AR

I called to see if the Chevy Traverse was still available and I was greeted very nicely over the phone by Yulitza. Right away she booked an appointment for 12:30pm to see the SUV. Once me and my husband arrived, Joseph walked out and welcomed us to the dealership. He had so much knowledge about the SUV that we purchased. Every question I had he answered, he was very patient with us when it came down to the purchase. Overall we are very satisfied with our new SUV, our experience with Joseph at AR Motors was superb. Highly recommend if you are looking to purchase a vehicle.

I wanted to wait to write a review to see how my experience would be , and I have to say this was te absolute best experience I’ve had at a dealership. Being a mom of 2 toddlers it’s hard to go places but Joseph bought my kids happy meals when they got hungry after being there an hour and I left satisfied with my dream mom car!

Joseph and Roy were super helpful the car I wanted sold but they helped me get into another one that i absolutely fell in love with. The whole experience was great!

Great experience, knowledgeable and customer service was great. Joseph did a good job explaining everything

I had a great experience at Merced AR! I actually traveled all the way from Visalia to purchase my vehicle here, and it was absolutely worth the trip. Joseph was my salesman and he was amazing to work with. He was very kind, patient, and took the time to explain everything thoroughly so I felt comfortable and confident throughout the entire process. He never made me feel rushed and made sure all my questions were answered. The whole team was professional and the process was smooth. If you're looking for a dealership that truly cares about their customers, I highly recommend Merced AR. Thank you Joseph for such a great experience!

Very good customer service

* Communication. - I inquired about a 2022 Volkswagen Atlas in the evening and had a call back by 10 am the next morning. * Listing accuracy. - The dealership does not work with Carfax, but has another site they use. The particular vehicle I was looking at was bought from auction and sitting on the lot for over 100 days. The salesperson stated the dealership does not have to worry about how long they sit on the lot because they own their vehicles. * On-site experience.-Did not get to visit on- site as dealership due to customer service. * Customer service. -The staff would not provide an Out the door price. The salesperson was unprofessional with refusing to answer multiple questions about the vehicle. * Overall impression. With how the salesperson was speaking I would not recommend this dealer. My experience from writing the previous review is having to correct due to defensive of my experience.

I told them what I was looking for and they didnt try to low ball me or work me over. They gave me what I wanted. Very helpful and professional. I would definitely reccomend them to others.

Visited MercedAr bought a 2016 Buick encore. Juan helped us pick out the perfect car for our family. I would definitely recommend coming here. Will most definitely purchase from MercedAr again.

I spent two days negotiating with this dealer regarding a Jeep Wrangler I was very interested in. The salesperson was responsive at first, even sent me a video of the car, and confirmed the price listed on the website, stating that it was firm and non-negotiable, with an additional 10% in fees. I agreed to these terms and informed the dealer that I was ready to fly in and make the purchase, offering a substantial down payment of around 65%. However, after that message, the communication suddenly stopped for several hours. Then I was told the car was “pending sale” with another customer. This felt very disappointing and suspicious, especially after we had been actively negotiating. A few hours later, I noticed the price of the same vehicle was increased by $3,000 and the car was still listed for sale — now at a higher price. While I’m truly disappointed I couldn’t buy the car I liked, I’m also relieved I didn’t complete a deal with a seller who handled the situation this way.

Joseph! You were amazing to us! It was such a pleasure doing business with you. Thank you for my dream truck

Very communicative

Salesman was very quick to contact me during the application process but once he found out that I would not be approved he stopped responding. I had to reach out to him on the phone number he provided but his assistant was the one to respond on a different phone number. So had I not inquired about the status, the salesperson would have never contacted me.

Very good service and they respond all my concern thank you. All very fast they kkep in touch with me about the car

A sales person told me what I wanted to hear to get me down to the dealership and then once I was there, told me there was nothing he could do for me unless I had a co signer or a bigger down payment after I told him what my situation was over the phone. So disappointing.

Omar and Humberto were excellent in helping me get the car of my dreams. Very nice and helpful. I'm very grateful to the both of them.

Humberto got us a great deal on a trailhawk. See him if you want a new car at a great price

Joseph was great we drove from Mammoth and he made it easy and fast for us to get our car. Very nice and professional . recommended 100%

Pleasant experience, customer service was good my questions were answered.

Was advised the dealer would only entertain in -person sales consultation.

I recommend this dealership and Joseph as a sales rep! He made the process super easy and our family left happy with a new car! Def the place to shop if you are looking.

good service