MemberCar

I spoke with Aiden and he was very professional and honest!!!

Top notch experience. Rob reached out to me very quickly and I was able to make an appointment for a test drive the next day. When I arrived the car was waiting and ready for me to test drive. When I decided this was the car for me, it was a very easy and seamless process. Rob was great from start to finish! I’m glad to be a member now!

Great service and good deals

Anthony and David were amazing, professional. They took the time to explain the process and their cars are in mint condition.

Had a wonderful experience. Car purchase was smooth and quick. I love the car, runs smooth and was the perfect size for my family. I highly recommend them.

Great at working with me. 3rd auto bought from them. From a 6 car family in Rockville

Lamont was very helpful and great on follow up. Although the vehicle I went to look at wasn't for me after a test drive, I great the attentiveness and great service.

Place i weird with cars parked behind buildings . Car had hole in windshield charges $500 fee to buy car and does not give title at time of sale. It is mailed

They were nice to work with but unfortunately I couldn’t get financing.

Worst dealership experience ever. Lady named by Maddie knew nothing about the car. Nor put time into going over anything. Assumed by my age I couldn’t “ afford “ the car. I Wont be buying a car from them.

Prompt and professional.

Great experience. Quickest and easiest car buying experience I have ever been thru.

Was contacted promptly by the dealership. They provided an info sheet on the car and were very accommodating in setting up an appointment to view the car. I ended up purchasing the car from them. would recommend them to prospective buyers.

Helpful staff

Definitely recommend. Very quick, trustworthy, and accommodating. I bought my first car here. I read reviews before driving 1hr 30min.

I contacted the Dealer through car gurus on a Sunday, I'm an Automotive Technician during the week with no time to interview tons of extra vehicles. Maddie made the sale happen by nightfall Monday night. Wings for Maddie and her Pit Crew. B.w.P...

Asked questions since I’m on the other side of the country and all I got was come by for a look. Happy

They are really reliable and always trying their best to satisfy the customer

Great folks and I am buying the car I reviewed.

Got back to me next day. Car sold fast

Quick contact

This was my daughter’s dream car and we drove three hours from home to see it. It was a gem and Anthony at Member Car was fantastic to work with. He was not pushy and let us test drive the car alone. We never felt any pressure to buy and had a lot of laughs during the signing of the paperwork. Anthony has a great sense of humor. It was worth the three hour drive and I would do it again. Thank you Anthony and all of the kind people that work there. You helped us make my daughters dream a reality!!

They was professional and kind and helpful

Very satisfied with the service and my car buying experience.... it was quick and easy

great place. tyler is the perfect car salesman. no bs.

Maddie was absolutely phenomenal. She followed and called and texted when she said she would. Very transparent, honest and no stupid games dealers play. I will be purchasing a vehicle from them!

This was a wonderful experience, no pressure David took the time to explain the entire process upfront so no surprises and fully informed on the vehicle. Maddie made the processing and financing smooth and showed a caring and professional manner., the entire experience was pleasant and fun . Great vehicles, Great service, Great way to buy a car.

Excellent customer service. Very Professional. They aggressively price their vehicles and so did not negotiate down the price at all. I did purchase the van and feel that I paid a fair price but didn't have to worry about all the haggling you usually have to do to get that price.

It was great!

The dealer was quick to answer my questions. I was able to make the full purchase from home and had the vehicle delivered. The dealer was very patient with me while we worked through the process. The vehicle was delivered from 5 hours away. When I received the vehicle it was as described and Extremely clean! Very happy with the dealer.

Great prices and service. They worked to get me a better rate than my own bank and were upfront and transparent. I highly recommend them

Nice selection of vehicle's

Beautiful

Warning all buyers this dealership don’t inspect and fix their vehicles before put them on the lot,it’s your job to find their issues and when you discover it they start the little negotiation ending in bigger repair bills for you,I bought my vehicle in feb and still is in the shop keep fixing the escalate problem.I bought it with 196k and he still 197k with over $6g in bills already.If the vehicle is an old car why you put it on the lot to give buyers headaches just for the dealership make a few thousand dollar.Buyers be careful it won’t worth it get a brand new lease vehicle with free headaches whatsoever.

Greatest experience I’ve had by far

Had a appointment had confirmed the vehicle was available offered a deposit was told we could discuss when I came in. Sold over the phone to another customer from Texas.

Great folks to work with. Gave me a fair deal on purchase and trade vehicles. Worth the 4 hour one-way trip!

I had a wonderful experience

Very responsive and pleasant to deal with

Very professional, courtesy and helpful

Very responsive initially. Haven’t seen where the vehicle was sold though and I did not get follow-up to some specific concerns I had about the finish in two places where I was looking for somebody to confirm or deny what I thought I was seeing in the pics. So, without confirmation, I never made the drive to check this vehicle out.

They were great, Helpful, patient, friendly listened communicated with answered questions represented to them.

They answered all of my questions and offered to ship vehicle to me

Good people

Good with the updates

Good response from the dealer. Very communicative even though I ended up deciding not to move forward with the purchase.

Superb experience! Financing and extended warranties were available, but no pressure to buy them or any add-ons.

Same car is listed even though it is not available. Keep getting told that car is available when it has been sold. They keep insisting that i come and see the car... just for me to investigate and find out th

Great sale/customer service! Great cars at affordable prices!

Great experience!

Dealer contacted me but found what I was looking for on my own. Thanks

Very professional and helpful. But the car sold to someone else.

Dealer responded quickly.

Its was awesome they greeted us very well they knew about the car. They made sure we got the best deal we could get

Fantastic experience. Fast responses, and answered everything we needed. Would definitely recommend!

Maddie was very nice and made the process easy. The location of dealer was a little sketchy. Had some nice vehicles in the lot.

Had a good experience with Maddie who helped us originally so when I decided to go in personally to test drive the car, Anthony did very little to work with us on discussing the details of car, did not want to negotiate, telling us the price was already low and accused me of not know what I was talking about when I said I had been offer better deals. It appears that this dealership is not interested in selling their cars when this particular car has been on car gurus for over 70 days. WORST CAR BUYING I HAVE EXPERIENCED! Will not ever buy from this dealer.

Excellent

Very prompt and very nice

Quick Response

I spoke with the owner he was very nice and very knowledgeable about the 2012 Jeep I was inquiring about. He explain everything in details.Thanks

The dealer contacting me promptly and explained how The process worked. He was very informative and open but in the end I was just not comfortable with buying a vehicle Sight unseen. I suggested to him ( Jordan) that I would consider the vehicle if they would allow me to return it at my expense if I was not satisfiedHowever he wasn’t able to accommodate that request so I continue to look on a local level. It was a very professional process. I would consider using them again if the vehicle was not so far away. (Approx 300+ miles)

I had a great experience with Jordan from MemberCar. He was able to work me in relatively unexpectedly. Not only did he help with finding the car I wanted, it turned out that it was a manual when I had thought it was an automatic, so he quickly and efficiently taught me how to drive a manual! Service above and beyond!!!

Maddie is awesome and attentive. I did not by the vehicle I wanted because of the Carfax report, but that doesn't take away from how well Maddie does her job.

I am particularly happy with the salesmanship of Mr Jordan of membercar. His customer service is amazing. His sales tactics is above description. I came with $ 10.000 dollars to spend for a car for my daughter, but l went far above without feeling the pain. His business interactions and explanation keep you with no choice than to buy the car. Even my daughter said “”mom l give him an A grade. She loves her car and is enjoying it day by day.l look forward doing buisness with membercar and recommending you to all my friends. Thank you JORDAN.

Great experience. They took very good care of me. I'll be back

Their response to inquiry was good.

Great supportive staff assisting in my purchase.

We had a wonderful experience purchasing this vehicle! The application process was very quick for us! We drove a little over an hour to test drive this vehicle and everyone was so kind and great to deal with. We felt extremely welcome and taken care. Looking forward to future purchases. Thanks a bunch for all of your help!

Dealer responded promptly with followup.

Dealer was very responsive and pleasant to work with but I did not end up buying a car from them.

Awesome, very prompt and acomadating.

Very professional, were about to shutdown. Gave me all the time and options.

The people were friendly and helpful.

I didn't buy but response was quick.

Easiest car buying experience I’ve ever gone through. Pleasant from beginning to end.

This was a very relaxed and no stress experience for car buying. Anthony did a great job preparing the papers and vehicle at the time of purchase.

Responded quickly

Vehicles were showroom ready for test drive and customer service was top notch

Excellent service delivery so far

they where very helpful

The Membercar team was excellent in every way and patience through the whole process. PS) I bought the vehicle

Great experience. Edward Salmon is a rock star salesman. Got me the financing I wanted at a great rate. Would definitely buy from them again and recommend them to anyone.

Mr Paz was helpful and encouraging. I did not feel pressured or bothered.

excellent place to look for cars. customer service is attentive and use common sense with people. specially that rep, edward goes by Ed. He does not pressure you. Even the owner was laid back. I know these guys are running a business but they way I saw it. They are spot on.

My experience was prefect. Respectful,helpful, and very professional. I highly recommend Membee Car.

Quick response to my email inquiry; helpful, professional and personable. Although it did not end in sale for me, yet, I will continue to follow their inventory based on the salesperson's manner with me on the phone.

Bought a Porsche Boxter from Member Car yesterday, Jordan and And Anthony made this was a very pleasant experience! They were both incredibly professional, relaxed and friendly. They have a great sense of humor too! Will definitely highly recommend MemberCar, and buy from them again!!!

Great cars and prices. Service in a snap. See Ed, Salesman, for a real deal! I LOVE MY CAR! Recommended Highly!!

Good experience, easy purchase process.

Great place, Great people .. love my new suv

Great communication!

Great

Very helpful

MemberCar was AWESOME!!! Would highly recommend to others.

A very pleasant experience. Jordan worked out a fair price and his service was excellent.

Edward at Member Car was awesome! The staff was welcoming, friendly, and the experience was quick, detailed, and no gimmicks! All around great place to get your next car. Thanks Edward!

Laid back atmosphere

John the manager of member car service is the BEST salesman ever! I will be back to purchase my daughters truck next! Thanks John for taking care of me

Was a very professional guy, answered any and all questions. Love the car! Thanks so much!

Very helpful during the process, no pushing but he explain everything very clear, overall great experience and response

One of the best experiences I’ve ever had buy a car. Friendly, courteous people, especially Jordan.

Great service!

They responded with an email in a timely manner. Suggested that I come and see vehicle.

Great deal, great experience, Ed was very helpful.

Great

They contacted me , but I didn't want to make the trip to see the car since it was farther away.

I bought a car from memberscar and the first person I spoke to was John. John helped me and accompanied me throughout the entire process, which is quick and absolutely amazing. I have bought 5 cars throughout the past 5 years, and this is first time I ever experienced such a quick and reliable process. I will definitely be coming back and recommending this place to all my friends.

Excellent, provided relevant information and financing options

Response was immediate and friendly.

They were responsive and they showed me what I asked for.

Very knowledgeable, low pressure. I did not purchase this car, but ended up buying another car on their lot.

Was very prompt in responding.

Craig was amazing and just so kind when helping my mother and I. We went in for one car but walked back out with something even better! He was knowledgeable and answered all of my questions. Thank you!

got an email that someone will contact me shortly but didn’t get it, so I purchase from someone else instead.......

He was very professional and knowledgeable and very detail .

Jordan contacted me and provided all of the answers to my questions about the Avalanche. Great follow up.

Transaction was smooth and painless!

Good experience overall..

Ended up purchasing this vehicle! Fantastic experience with this dealership! Would buy from them again in a heartbeat!

Very professional and knowledgeable about the car. Worked in a timely manner on paper. This experience was right on time. Thanks Edward Salom you made my day!!

Car listed some items which were not in car. Salesman was surprised and said he would get back to me. Still waiting.

Bad experience... Boxter that I was looking for was not running at all ... wasted my time and effort ... not a good dealership

First time I contacted them they called me back very quick but then the guy stopped answering my calls. I called again and someone different answered and they were very helpful and responded every time I contacted them. Came to look at the car and he was not pushy at all. Very easy to talk to. Didn’t negotiate as much as we’d hoped but it’s worth putting in the money in a good car you know is reliable. Really good experience and very happy about the car!

Great service, excellent staff.

Good follow-up

An unusual set-up. I went with a list of five cars to look at. The first car I drove had smoke coming out of the exhaust every time I accelerated. When I returned the car & the keys, the (very nice) sales lady had disapoeared. I left the keys on the front desk, took my list & left. My husband test drove a car there a couple of years ago with an interior knocking sound the salesman assured him they could fix. Weird to test drive cars that need repairs.These guys buy their cars from wholesalers; they're usually not trade ins. BUT IF you have a great mechanic to carefully inspect the car, it's worth a shot here as they have a wide variety of makes & models.

Excellent professional service A-1..!!!

Very good dealership

Great

Even though i did not buy from them because i ran into some financial issues they were very responsive and willing to work with me.

Quick and fair! Great car.

Dealer responded quickly. Car was not available

Jordan was very nice to talk to

Purchased car very good experience

My experience with this dealership was ok I decided to buy somewhere else though.

I called and spoke briefly as salesman was in a meeting and said he would call back in 15 minutes. I'm still waiting after almost 2 weeks.

Quick response, nice guys, no deal... Still trying to buy it :) Wheelin and dealing!

I responded back to the dealer with a question and never received a response back. I thought they may have sold the truck or were not interested in answering my question.

Excellent.. The sales people are very caring

Called me back and push back date the car would have been sent to auction thanks

Quality of vehicle in question was exceptional for its year. But service was not. I spoke to one salesman the first day I drove down from Pennsylvania. I was in texting contact with him for a week and told him I'd be back the same week day. The salesman replied as if everything was set up and ready and when I got there after the 2 hour drive I was told he was off work that day. So as I began working with the next salesman I was given a low-ball offer for my trade-in and was told there was no negotiation on the price of the new vehicle. The amount offered was not enough to cover for the current auto loan I had. When I told the salesman I wasn't able to continue working with them he started asking what needed to be done to figure out a deal as if he was ready to negotiate. Instead I got a 2009 jeep rubicon from somewhere else. If you want to sell a vehicle to have to be flexible with some people. Oh well.

Very pleasant, cheerful and willing to help. Not the least bit pushy.

Great communication

I am well satisfied with their service.

This was our first time purchasing a car from a non-traditional dealer. Overall, the experience was good. I received immediate responses to my emails before deciding to visit. The office is small but all of the staff was very friendly. We worked wirh Craig. He pulled the car and sent us on a test drive alone which we appreciated. The online pictures did not reflect the scratches and bumper damage on the vehicle. This almost resulted in us deciding against purchasing for fear there may be other problems not accurately disclosed. In the end the Nissan Versa was a decent price, could have been lower, but with fewer than 50k miles and an agreement to detail the car and replace the bumper we decided to purchase. Neither Craig nor any of the other folks in the oiffice used any high pressure tactics or did anything to make us feel uncomfortable. My sons are pleased with their new car. I would visit again if I was looking for a used car.

Good dealership

Went down to look at a 2012 Mini Cooper John Cooper Works, (all the bells and whistles). Drove the car and the clutch was bad. They replaced the clutch, but prior to my going back down I found out this vehicle could not be towed behind a motorhome, so I couldn't purchase it. They were understanding and treated me well. They will have no problem selling this vehicle, as it is beautiful!

Contacted through e-mail. The car was just sold but provided a link to view other vehicles.

Contact me fast to notify me that the vehicle was just sold.

Good experience staff was very helpful. I purchase the car

Immediate contact by dealership - I have not responded, currently out of state for the holidays.

The representative was very responsive and professional

Quick and accurate. Very helpful Thanks !!

Got back to me but said jeep wasn't available for sale in MD because of the lift kit. Lift kits aren't illegal in MD because I've had jeeps with lifts and they passed MD inspection no problem. As long as there's not tire sticking out of the fender There fine.

Member Car was a one stop car shopping experience. John, Corey, & Carlos made my no-hassle purchase, fantastic. They financed the vehicle for me! They shopped for the best rate. I'm very happy with the car and Member Car! Big thanks to everyone there! Tim

Helpful and understanding of the guy searching for a truck.

Up front, no haggle, very nice. Bought from them and would go back.

Nice place just didn’t find a car we wanted there.

I have bought many new cars in the past and this was definitely by far the best experience I ever had with a car dealership

Did a great job responding to my initial request. I did not go any further and they were not pushy with trying to sell me something. Good service.

Very good at responding to my request

It was ok he didn't mail Carnax report as he promised.

I would recommend Member Car they respond quickly and was not pushy John was very nice and I’m still in the process of trying to get the vehicle no problem on their end.

Sold before i contacted them. They showed another vehicle, but when I applied for financing, they failed to call with the results.

I wasn't able to buy a car, but they are so kind and very helpful. This was the most calm, relaxing environment for car sales I've ever been in. There is no pressure, they don't talk you down while you're trying to think for yourself. They let you breathe and most car salesmen just want the commission. At Memeber Car, they actually care about the person.

The dealer had contacted me. I spoke to a person who answered my questions.

Easy to work with.

Very attentive

I came in looking at the G37 I seen in their website. When I got to the lot I was highly disappointed as the car had 3k more miles than what was posted, and from the pictures I seen online the car was in fair condition. Upon taking a look at the car it had multiple scratches, what seemed to be a recent accident to the right side bumper which was scratched up. The interior was a lot dirtier than what I seen online as well. Whoever has been driving this car hasn’t been taking care of it. Needless to say I moved on to look at their 08 Altima coupe which I went on a test drive. The car was making unrecognizable sounds from the tire & possibly the shocks. I came back & continued to look, they had a Kia Optima I looked into which had fog lights & something else missing from the front. I lastly checked out an 2014 Altima Sedan which had some sort of belt issue as well. Not to mention many of the vehicles on their lot have yet to be inspected. Definitely wasn’t the experience I was expecting but I also didn’t know they were a buy here pay here lot. The salesman were nice & tried to accommodate me but I wasn’t feeling good about purchasing anything from them. I wouldn’t say this is a bad lot to go to just do your homework & thoroughly check the vehicle. 2 star rating for my experience but they will work with you to get you in a car.

Fast response. Very friendly and answered all my questions promptly. Very professional and thorough.

EXCELLENT service. Very professional and courtesy but most importantly, honest

I expressed interest in thier car and was concerned that the picture posted was of the wrong vehicle. They contacted me immediately via email and answered my question in a respectful, courtious manner.

Member Car exceeded our expectations! We were truly treated like family. They surprised us and went above and beyond to provide free services on our car along with a $25 gift card for gas. I can't say enough about these guys. You won't regret visiting them.

The guys at Member Car were great! They made the car buying process enjoyable. We will deal with them again in the future. We ended up with a 2010 Mazda3 i Sport. Corey was very helpful every step of the way and even after the sale.

Good...looking for the right car!

Excellent, straightforward transaction. Corey responded promptly to my email request for the "out the door" price, to include tags, title, tax and any fees. Based on that quote, we made the nearly 2-hour journey from our home and purchased the car after giving it a thorough test drive. Highly recommend MemberCar for their competitive pricing without having to endure the ordeal of haggling.

Very good

responded quickly

Great

So far all inquiries by me have been quickly and fully responded by the dealer. We will see the car and meet the dealer on Saturday, July 15th. and I fully expect our experience will continue in the same responsive manner.

Good staff. Process was smooth.

Very helpful group.

The car was priced well above the KBB market value for a car in excellent condition. When I drove to the dealership to inspect/test drive the car had faded paint/roof ripped, the interior was in pieces and the radio was inop. The salesman was exceptionally professional and courteous. .

Did not purchase but responded in a timely fashion.

Very friendly and good experience

If you guys are looking to negotiate, this is the wrong place. BUT theyre all super casual, friendly, no pressure in buying, got my Audi checked out at a mechanic shop before buying and it was in perfect condition despite a crash it had been in, descriped in car report. Really happy with my choice, despite not being able to negotiate and my car not have mats, I think we got really lucky and I will definately check out their cars again in the near future !!

Great service. Great car. Great staff. Bought the car. Would recommend dealership to anyone.

Very friendly and no pressure. Car sold before I got there but looked at others.

I can't say enough good things about them. Prices are set below Carmax. Sales pressure is zero. Test drives are 'on your own'. And, they have great financing deals. Finally, the cars I tested were all clean up-scale, beautiful.

Received a call back and an email even after their normal hours of operation, which was very awesome to me. Was contacted about the car I enquired about, and even though I didnt go and get this car, I was thrilled with this dealer and would highly recommend to everyone.

OMG. Horrible experience. I think the worst I have had in 30 years at a car dealer. The only positive thing that happened is the dealer did contact me.I am 90 minutes away from the dealer so I wanted to make sure there would be no issues when I showed up and that the price was negotiable. The salesperson told me the vehicle was in "excellent" condition and he would have it ready for a test drive 9:30 the next morning and we could talk price. I showed up 9:30 on the dot. While they did "clean" the car, it had no gas so we waited 30 minutes for someone to get it filled up. When we took the Pathfinder for a test drive it shook violently to the point that the hood was jumping 2-3 inches. When I bought it back to the dealer, they acted like I was lying and that my wife and I were out of my minds. The sales guy took it and after another 20 minutes returned to confirmed there was an issue (duh). He stated it was the rotors and he would replace them. He told me to come back in an hour and he would give me a good deal. Reluctantly, we went to lunch and returned. The next test drive was much better and we sat down to talk price. Despite the fact this vehicle had been on their lot for 6 months and I was obviously the first person to test drive it in a long time (thus the problem with the rotors) he would not consider any price outside the listed price. He even had to nerve to tell me he just put new rotors on the car! I was like, yea, you had to, there was no way you could have sold it with a MD inspection as is. I could tell by the expression on the other salesmen faces (and the fact they would laugh behind his back and make jokes about him) that the guy I was dealing with was not a good guy to say the least, In the middle of us sitting down he got up and helped another customer (and never came back). What a colossal waste of my time. To sum up: 1. They were dishonest (about the car being in great shape) 2. They were dishonest (about willing to negotiate the price) 3. They wasted my time knowing about the above two things. Perhaps I had their worst sales guy and the other sales people don't treat the customers like crap. Perhaps the worst sales guy on the planet we had was having a bad day. Regardless, this sales guy is the reason most people hate going to used car dealers and I would avoid this dealer at all cost on the outside chance you get him as your sales person.

Outstanding service by Carl and Corey. Very friendly, professional and FAST! Which was a definite plus for me because I needed to be able to just go in and get back out asap. Which they were able to do. By the time I got there they had the car clean and paper work ready for me to go over and sign and everything is written out so clearly. When I'm ready to look for another car I'll be going back no doubt about it. Im just the type of person that wouldn't like to risk going any where else.

In process of purchasing the S550 Sale has gone very smoothly everyone in dealership is very professional and knowledgeable Will recommend Member Car to all my network of friends

The car was as described. They did a good job in making sure everything worked

They did contact me, but would not deal. It was their advertised price and nothing else. They first advertised a low price, then raised it by almost $3000!

Check out MemberCar if you're looking for a great deal and a hassle-free experience. Corey and the entire team were very fair, professional, courteous and, as a bonus, quite funny. If you live in Virginia and are hesitant to cross the mighty Potomac, think again. These guys are worth the trip.

Very good

Reached out by email, but no follow-up. No biggy.

Mr Cattlet emailed me as well as followed up with me by phone-He was very helpful and I was not able to purchase the car as I was ill and unable to get to the dedeaorship before it was sold

Hey you guys did a great job, I found a car and I brought it, try ed to get a little off but I did get some new tires out the deal, and they where not cheap.

The dealer responded the next day. When i asked if he could do better on the price he said a car with 30,000 miles less than the car he had for sale was 1,000 dollars more then three days later he drops the price.

Truly the best used car buying experience I've ever had. It's a relatively small dealership, but the inventory was awesome and all the cars we saw were immaculate. They were very forthcoming with information about pricing, showed us the Carfax, and gave us a fair price for our trade-in. No games, no "I'll have to talk to my manager." or "Write down a number." Just nice, knowledgeable, honest people. They're an hour drive from home, but well worth the trip.

Great salesman

Awesome response

So far so good

I wrote to tell them the vehicle they described as having an automatic transmission actually had a manual trans. I got an auto-reply from them, which I ignored. I am sure they are a fine dealer, but their internet person needs to learn to tell the difference between a stick shift and automatic in a Corvette. Also, I absolutely hate it when these systems generate an auto-reply. There should at least be a person checking to see if there was "additional information" attached.

Corey responded back the same day and we setup a time to look at the vehicle.

I wasn't there long enough to get their full experience. The salesman quickly laid out their terms. The car has a front nose tear and was obviously in an accident. He told me they do not negotiate on price. So I shook his hand and left. Wasn't there 10 min. A big turn off to me. He claimed it was a wholesale price? It was very overpriced unless maybe you have your own body shop.

Very quick response. Very informative and pleasant to speak with. Would highly recommend Corey the Sales Manager. Helpful tips on buying out of state and trade in option. Knowledgable and friendly. No pressure and great price.