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Medina Auto Mall
About Us
Medina Auto Mall is Ohio's #1 Buick GMC Cadillac dealer & One of Ohio's largest Chrysler Dodge Jeep Ram dealers. Come see why we have the #1 Lease deals in Ohio. Medina Chrysler Dodge Jeep Ram is only 20 min away from Cleveland and Akron. * When calling or emailing Medina Auto Mall you opt into Text Messaging & auto dialer calls * Respond STOP to any text follow up *
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Today 9:00 AM - 6:00 PM (Open now)
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3205 Medina Road
Medina, OH 44256
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The sales team member, Tabitha, was excellent to work with. However there were a couple concerns. First off the dealership said the car was detailed however the exterior and interior was filthy. They did end up washing the exterior at my request however I ask them to clean the interior on multiple occasions between visits to the dealership and that did not occur. There were straw wrappers in cup holders and drops of coffee or soda on hard surfaces of the interior. Lastly, the online communication system was very confusing. I received texts and calls from various phone numbers and it was challenging to figure out which phone number to use in returning calls and texts.
Nov 16, 2025
Shane was very helpful and had a good knowledge of the sales process and the vehicle we purchased.
I was very excited to reach out to Medina to purchase ram truck. It was not a smooth process and very frustrating. They send text and don’t respond. I sent info on my trade and it was a week before they finally gave numbers. The trade numbers were embarrassing $5,000 off any other dealer. I have sent emails to management but no response. I wish it could have been different.
May 15, 2025
Got back to me the same day, Joseph Strasz is the guy you want to reach out to. I was able to get approved for the vehicle I wanted and Joesph got me the numbers I needed prior to walking in the door. These guys don’t waste your time! Ameer was also very helpful and knowledgeable. Good dudes. I’d recommend anyone looking for a new car to reach out to these guys.
Brad Kloetzly quickly contacted me and was very professional with all the questions i had about the truck. I live 3.5 hours away and didnt
want to waste my time or his. He provided all the pictures I asked for and I ended up buying my Ram 2500 from them at Medina Auto Mall.
Top notch dealer in every aspect that I encountered from very professionally dressed salespeople to an amazing finance manager (Mr. Miller)
I know when I get ready to buy my wife a new vehicle, I will be checking in with them up there to see what they have. Thanks Medina Auto
Mall for a great buying experience.
Jun 11, 2024
Excellent dealer . Highly recommended.
Jun 7, 2024
They contacted me, but couldn't answer my questions. Told me someone would get in touch with me, but no one did. Not once, but 3 times.
Would not want to deal with this dealership. A shame I was truly interested in the car.
Show older dealer reviews 171
Yes, I was contacted, but I ended up finding a vehicle elsewhere. The dealer said I had "an
appointment" with them when I had simply said I might come by tomorrow.
Feb 13, 2024
Response from current dealership:
We are sorry to hear that we did not meet your expectation. We have very high expectations at Medina Auto Mall and would love the opportunity to improve. Please get in touch with us at (330) 859-4662!
Medina Auto Mall is a scam shop. I spent 8 hours negotiating an OTD price with Alex for a 2020 CERTIFIED Ram, only to find they had no intention of completing the sale. They "agreed" to a price verbally, but refused to provide a PO unless I first gave them a credit card. I flatly refused to place a deposit without seeing the numbers in writing, and I'm glad I refused. Once they finally put it on paper the OTD price was magically 4k higher! I will never buy from this stealership due to the non-stop dishonesty they exhibited.
Jul 19, 2023
Response from current dealership:
Asgmr19, unfortunately no deal was ever agreed too. We'd love an oppurtunity to re-hash this with you. Please reach out to Sam Schad (330)723-3291 for an oppurtunity to assist.
Excellent dealership, easy and fair to work with, and the purchase and delivery of the vehicle was very smooth
and user-friendly. I wholeheartedly recommend this dealership; they actually return calls, emails, and texts and
do what they say they will do. They were not in my service area but offered the best deal on the Grand
Wagoneer I was looking for, set up signing the paperwork online, and delivered the vehicle the next day at no
additional cost. They also gave a very fair value on my trade-in and picked it up after delivering my purchased
vehicle.
This dealership is the classic bait and switch organization. They advertise on third party
websites and their own website of specials that they don't have in stock. if you see
something don't waste your time contacting them. I did contact the dealership 3 different
times on different days to test their practices with the same result every time. Each time
they stated "Oh our website is updated every 12 hrs. and it would be removed" of
course they didn't remove it over those 3 days and it is still on the site today.
If this the way they advertise I can only imagine what their service is after a sale.
Feb 28, 2023
Response from current dealership:
SH1Pat-
We are sorry to hear about your experience. We do not withhold information. Please reach out to Peter Saa for an opportunity to assist (330)723-3291.
We are sorry to hear about your experience. We do not withhold information. Please reach out to Peter Saa for an opportunity to assist (330)723-3291.
Nov 10, 2022
Allgood
I wanted to see Toyota Hylander hybrids, not rav 4 & when they sent me 2 emails, I responded with my phone # & what I wanted so I don't know why I was sent a rav 4 but they haven't responded back yet for what I'm asking for.
Sep 8, 2022
Response from current dealership:
Guru9RFM9J, we'd like to learn more about what happened. Please reach out to Peter Saa (330)723-3291 ext 6301 for an oppurtunity to assist.
Aug 9, 2022
Non pushy good experience
Sep 8, 2022
Response from current dealership:
Jack, thank you for the 5 start review!
I had an appointment with a Salesperson named James at 1:00 on July 25th and upon my arrival James informed me that he allowed another salesman show the Renegade to another couple and the couple brought the Renegade. I was very disappointed with James, because he knew that he had a person was coming to see the Renegade why would he do that to me. He could of called me and said not to come. This was unprofessional.
Jul 30, 2022
Response from current dealership:
Guru9BMPMY, I'm sorry we did not achieve a 5 star review. Pre-owned vehicles are widely sought after, however we pride ourselves on being honest and upfront. Please reach out to Peter Saa (330)723-3291 for an oppurtunity to assist.
Our experience was very good. I was contacted by an Internet sales associate, we texted back and forth, set up a time for a
test drive. My husband and I went to the dealership, met with the salesman, did the test drive and bought the car! We are
very pleased with the car, and the staff at Medina Auto Mall was very nice to work with.
Jul 30, 2022
Response from current dealership:
Ann, thank you for the 5 star review!
Jul 30, 2022
Response from current dealership:
Guru98LN4G, thank you for the 5 star review!
Cody, The used car salesman I spoke to was very helpful. Told me he would hold the car a couple days until I could get in with my trade-in which was being worked on by my mechanic. I look forward meeting Cody and seeing the car in person in a few days can you give a follow up report on the whole experience. Hopefully all goes as well as our conversation on the phone.
Jul 30, 2022
Response from current dealership:
David, thank you for the 5 star review!
Real good with Jeff Collins...wasn't happy talking with renee....Jeff is still hunting for a jeep I can afford and keeps in contact with me ...that jeep you have here was sold 1 day before I tired to buy it....
Jul 30, 2022
Response from current dealership:
Guru9QBV5S, thank you for the 5 star review!
Mar 17, 2022
A friendly team of employees.Very responsive. A pleasure doing business with them.
Jul 30, 2022
Response from current dealership:
Roger, thank you for the 5 star review!
Feb 21, 2022
Response from current dealership:
Thank you for the 5 star review!
Had a great experience with their rep Sean along with the manager Sam. Very friendly and accommodating. Would truly recommend anyone
to visit their site and see what they have to offer. The car I purchased was exactly what they described.
Feb 21, 2022
Response from current dealership:
Thank you for the 5 star review!
Jan 6, 2022
Very responsive and professional. I chose a different vehicle from a different dealer
Feb 21, 2022
Response from current dealership:
Norm, thank you for the 5 star review!
Nov 29, 2021
Jonny Beltz best of the best! excellent service, friendly, faster ( 2 hours) excellent car. good price
Feb 21, 2022
Response from current dealership:
Thank you for the 5 star review!
Feb 21, 2022
Response from current dealership:
Mike, thank you for the 5 star review!
Aug 7, 2021
Our salesman Brad K had everything ready to go for me on my Ram purchase. Everything went very smooth. It was actually very fun experience, especially because I traveled out of state for the truck. 1st time I didn't spend most of my day at dealership buying a vehicle. Thanks Brad
Feb 21, 2022
Response from current dealership:
Scott, thank you for the 5 star review!
Very responsive, I haven't been to this Dealer yet , But I'm just saying that there effort and readiness , of answering,all questions that you have by emails or txt tells me that They want you're business ,I like doing business with any business that reaches out like this Dealer has done ,Thanks for you're professionalism
Jul 5, 2021
Response from current dealership:
Cecil, thank you for the 5 star review!
Jul 3, 2021
Test drove a 2014 Ram 2500 that had a check engine light on. Code for the check engine light was
a P0740 TCC Transmission Torque converter solenoid circuit. Upon looking it up it could be a whole
list of problems. Went ahead and purchased the truck because the dealer said they would fix it and
bring it to me ( I live 2hrs from dealer) and would pick up the car I used for a trade in. Waited over a
week for delivery of the vehicle with not so good communication through texts from the salesman
and zero calls back from the service department. Drove it 3 days and the check engine light came
back on for the same code. Stay away from used vehicles at this place.
Jul 5, 2021
Response from current dealership:
Matt, we are sorry to hear about your experience. Being the top dealer in the state, we hold ourselves to the highest standard and apologize for the lack of communication throughout your car buying process. We understand your frustration in regards to the failed engine codes. As you know there are a lot of moving parts in a vehicle and none of them have expiration dates. Please reach out to the pre-owned manager Jeff Soukup for an opportunity to assist (330)723-3291
Jul 5, 2021
Response from current dealership:
Daniel, thank you for the 5-star review!
Jun 13, 2021
Reply received from dealership.Color and price of car are to my liking.Checking on other details.
Jul 5, 2021
Response from current dealership:
Don, thank you for the 5-star review!
Jul 5, 2021
Response from current dealership:
Thank you for the 5-star review!
May 29, 2021
Again dealership has cheap cars on cargurus and Their website but when you go in person them cars are sold but still on multiple websites and this is like day 3 and still haven't did anything to take them down or mark them as sold. Just on the sites to lure unsuspected buyers in a trap. This dealership lost my trust and trust is everything with most of us . So I just wanted to warn everyone to steer clear
Jun 1, 2021
Response from current dealership:
Daniel, I'm sorry we did not achieve a 5 star review. Please reach out to Peter Saa (330)723-3291 for an opportunity to assist.
May 28, 2021
Terrible experience. The dealership tried to extort 5000.00 from me. I get a GM family discount, so they added 5000.00 on the end of the sales sheet and called it a "market adjustment ". They told me since trucks are hard to get, that was a charge for that. That is extortion and discrimination towards GM employees. They would not sell me the truck at the advertised price without the extortion charge. I am reporting them to GM Corporate.
Jun 2, 2021
Response from current dealership:
James, I'm sorry we did not achieve a 5 star review and we are disappointed to hear about your experience. Please reach out to Peter Saa (330)723-3291 for an opportunity to assist!
May 1, 2021
They were good with comms. To far away and buying out of state is a pain.
Vehicles frame was completely rotted and rusted out. I get that it was a “fresh trade in”, but you’d think someone would be looking at the cars they take as trade ins. Was so rusted underneath I’m sure it was unsafe to drive. Wouldn’t put my family in a vehicle like that and the fact that they were still asking $12,000 for it is mind blowing!
Apr 13, 2021
Response from current dealership:
MrBzob, I'm sorry we did not achieve a 5 star rating. Please reach out to Jeff Soukup (330)723-3291 for an opportunity to assist.
I called this dealership on Wednesday to find out if the car was still available. They took my name and number, said they’d check and get back to me but never did. The next day (Thursday) I saw on CarGurus the price had been dropped but the salesman I had talked to on Wednesday still hadn’t called me back. On Friday I got a text message from this dealer stating I had authorized text messages from them (which I had not). I called to find out what was going on since they hadn’t called me back from my inquiry on Wednesday and now I was getting text messages. I talked to a different salesperson who took my name and number, apologized about the text messages and then asked me how I wanted to pay for the car. Cash or finance? I hadn’t even been told IF they had the car, or given the chance to ask questions about the car or to even go look at it or test drive it and they were asking me for my money!! These people need some lessons in customer service, how to listen to the customer.
Mar 23, 2021
Response from current dealership:
We are sorry we did not achieve a 5 star rating. I encourage you to reach out to Peter Saa at (330)723-3291 for an opportunity to assist.
Mar 12, 2021
We were not able to make a deal, however Renee was very helpful and explained lots of car detail to me.
Mar 23, 2021
Response from current dealership:
Don, thank you for the 5 star rating!
Feb 8, 2021
Could not come to an agreement but good doing business with them.
Mar 23, 2021
Response from current dealership:
Edward, thank you for the 5 star rating!
Feb 4, 2021
Staff was friendly, but the truck I contacted them about was not the one they gave me for a test drive. Nor did I ever see the
specific truck on the lot. They gave me a similar sized truck, with different options. They were friendly to work with, my only
issue was it felt a little bait and switch that I didn't test drive the truck I contacted about.
Mar 23, 2021
Response from current dealership:
Nathan, thank you for your review. Please reach out to Peter Saa at (330)723-3291 for an opportunity to assist.
Mar 23, 2021
Response from current dealership:
Renee, thank you for the 5 star review!
Mar 23, 2021
Response from current dealership:
Thank you for the 5 star review!
Mar 23, 2021
Response from current dealership:
Ben, thank you for the 5 star review!
Nov 24, 2020
Very good service
Mar 23, 2021
Response from current dealership:
John, thank you for the 5 star review!
It was a 50/50 experience with medina auto mall.
They were quick to respond to my inquiry and
schedule a test drive. After that, it was a chaotic
mess on their end. The test drive was done at night,
the parking lot was so busy at medina auto mall
there was no room to park or talk, the salesman
didn't review vehicle features and when he was
asked he had no idea and no intention or even
interest in finding the answer, the salesman was off
the next day so the purchase was on hold, then when
purchasing and financing began again after the
salesman's off day there were alot of unanswered
questions, we go to complete the sale the vehicle
isn't ready, the financing isn't ready, we sit for hours
until we complain, the details agreed upon were not
conveyed from salesman to finance, a week later
were still waiting on a fob because the old fob
wouldn't lock the vehicle without setting off the
panic and I still have the down payment, financing
paperwork wasn't expIained, etc.
Oct 15, 2020
The dealer had several used minivans that were of interest and we got to test drive them. We ended up dealing with two sales people with a handoff after first test drive. That was fine and second sales person worked with us to come to an agreement on price and trade-in. Overall a good experience and we were happy with car and price.
Sep 30, 2020
The vehicle wasn’t even available! I sent several messages and after a week they said it has been to auction several weeks ago... seemed like a bait and hook situation. They tried showing me and selling me other trucks with higher prices...
Was asked if the email I submitted was good to send
info to which I replied yes please use this email.
Then never got anything else. No phone call no email
not text nothing! How much more unprofessional
can you be? I found and purchased my new truck
already as I was ready to buy and these guys I guess
do not like to sell vehicles! Thanks for nothing
Megan! Great NOT DOING BUSINESS WITH YOU!
Jul 11, 2020
Response from current dealership:
Brian - so sorry for your experience. We will investigate what happened on our end to try and make sure this doesn't happen to others. We do wish you congratulations on the purchase of your new truck and again, we apologize we were not able to help.
Jul 1, 2020
Excessively emailed requesting info that I intentionally chose not to provide. Came across as very pushy.
Jul 9, 2020
Response from current dealership:
David - Sorry we came across as pushy as that is not our intention. We will review our process for follow up and adjust as necessary.
Jun 27, 2020
Gio is the man. Helped me with a price I could manage. Put me in the car I really wanted.
I was contacted quickly and set up a time to test drive. The car was in bad condition. Crack in the windshield and the front driver side panel and the back passenger side panel loomed like it was going to fall off. The driver side mirror was shaking badly. Clearly this car had been in an accident but I was told it was not. Why show a car like this? The guy made me feel like he didn't want to make a sale. I left and found a better car elsewhere.
Jun 23, 2020
Response from current dealership:
Alicia - sorry to hear of your experience. We will address the details of your visit with our staff to find out why this happened. We are glad to hear you were able to find a car that met your needs.
Jun 21, 2020
The are great i didnt get the car i saw here but the car was not bad
Jun 11, 2020
Giovanni was wonderful to work with!
May 28, 2020
They just emailed me asking if this is a good way to contact me and I said yes and I asked them about
the color of the truck they did not get back to me with my question on the color of the truck. Haven't
heard form them again.
Jun 1, 2020
Response from current dealership:
Geza - We are sorry to hear of your experience. We will reach out to see if we can still help. We will also reevaluate our processes for responding to emails to hinder this from happening in the future. Thank you for taking the time to provide us some feedback.
May 23, 2020
It was easy on me. They listened an then went an found what I was looking for.
Jun 1, 2020
Response from current dealership:
Ronald - Thank you for the positive feedback!
May 9, 2020
Very quick response & although the truck I wanted already had a deposit on it they kept me updated which was very helpful.
Apr 18, 2020
They sent me a computer generated response email
fairly quick. This gave me a telephone number to reach
an actual salesperson. In their advertisement they
stated the vehicle was a keyless entry, which it was not.
The overall vehicle was what they described. The sales
person was helpful and provided all the services within
his capabilities.
Apr 7, 2020
There was a lot of exceptions attached to this deal. Staff was cordial. Discounts that you won't qualify for, depending on your financing options and criteria most likely will not meet.
Apr 8, 2020
Response from current dealership:
Leonard... Sorry to see that we fell short of a five star review, but appreciate your taking the time to leave some feedback. We do understand how confusing all the programs can be and will continue to do our best at explaining them to our customers. Please feel free to reach out to Alex Kash for more assistance and clarification of the different discounts available.
Dec 1, 2019
Don’t deal with this place. They try to sell cars that are already sold days before. Very unprofessional to deal with. They can care less to rectify anything. Their rep, Brad White, is too busy to answer calls or text all day. Never experienced this in my life! This was an embarrassment!
Dec 3, 2019
Response from current dealership:
Giovanni - We are sorry to hear of your experience. Our goal would be to never try and sell a vehicle that has already been sold, but we will review the process of your visit to make sure that doesn't happen in the future.
Nov 10, 2019
Good response
Unfortunately I was told vehicle sold
Nov 12, 2019
Response from current dealership:
Thank you so much for the positive rating!
Nov 12, 2019
Response from current dealership:
Thank you so much for the positive rating!
Nov 4, 2019
We had a good experience. There was some miscommunication with staff but it was worked out
when we arrived to pick up the vehicle.
Nov 12, 2019
Response from current dealership:
Thank you so much for the positive rating!
Nov 1, 2019
the xts had just been sold. we ended up buying a srx. are salesperson was very helpful and made the buying experience very easy. would recommend medina auto mall to anyone
Nov 12, 2019
Response from current dealership:
Thank you so much for the positive rating!
Oct 29, 2019
Response from current dealership:
Thanks so much for the positive rating!
Oct 8, 2019
It was VERY confusing. A female contacted us via email. Then almost instantly a salesman called. We had inquired about 3 cars all at the same time. Within moments another salesman called about one of the cars. I explained that we had already heard from someone. He brushed that off. Then the next day the first salesman called again! In that conversation he informed me I was to work with him and no one else as he called first. He wouldn't listen to my concern over it. Later that day the second salesman called again. I informed him what the first salesman said to which he replied, he must have said something! We felt like this was just too much drama to buy a car
Oct 10, 2019
Response from current dealership:
Jeff - very sorry for the confusion. We will review and repair our process for internet inquires. Please feel free to reach out to Alex Kash, sales manager, at 330-723-3291
Oct 8, 2019
Bought it. They did a nice job on detailing the car but I wish someone would’ve explained how to use everything. Ie radio, cruise, power seats etc. was promised full tank of gas but only 1/2 tank.
Oct 29, 2019
Response from current dealership:
Thanks so much for the positive rating! Please reach out to Alex Kash and we will make an appointment for a redelivery and fill your tank - so sorry that was missed.
Oct 29, 2019
Response from current dealership:
Thanks so much for the positive rating!
Wonderful experience Jonny was outstanding. Love my car, loved the service even more, worth the 3 hour drive.
Oct 29, 2019
Response from current dealership:
Thanks so much for the positive rating!
Sep 11, 2019
The car had sold and I wasn’t told this before driving 30 mins. to get there and searching the lot with a salesman.
Sep 14, 2019
Response from current dealership:
Pamela - very sorry to hear that had happened. We will address your experience with our team and make a better effort to communicate a vehicle's status in the future.
Sep 9, 2019
We were contacted promptly but we did not get there.
Oct 29, 2019
Response from current dealership:
Thanks so much for the positive rating!
Aug 18, 2019
Great service.
Aug 4, 2019
Great Service! Car very clean! As described! Warm and friendly staff! Highly recommend to friends and family! Car was ready when I arrived!
Thank you CarGurus and thank you Medina Auto Mall! Thank you _ams the Man!
Jul 19, 2019
Responded to email promptly.
Jul 15, 2019
Great experience
Jul 3, 2019
I purchased this vehicle. Exactly as described and the sales staff was friendly and not pushy.
Jun 28, 2019
Dealer very responsiveto questions and/or concerns.
Jun 20, 2019
They were quick to reach out and Jeff was a big help with the whole process. Love the car will do business with them again
Jun 11, 2019
Dustin was a lot of help! Very easy to deal with and very personable.
I was really interested in this car until the person trying to sell it to me messaged me saying that others were
looking at it and I should hurry if I wanted it. He kept texting saying that others were wanting to look at it and he
wanted to hold it for me but I needed to hurry and take it for a drive. I didn't move forward with looking at this
car.
May 16, 2019
Response from current dealership:
ejohn35 - sorry you had this experience. That is not a trained practice for Medina Auto Mall and would welcome the opportunity to provide some additional training to that particular salesperson. It would be most helpful if you could provide their contact information - please email it in confidence to chuck@medinaautomall.net Thanks so much
May 4, 2019
Response from current dealership:
Sorry to hear this. We will continue to work on ways to make it easier for our customers.
Apr 25, 2019
They contacted me in a timely manner, unfortunately the truck had already been sold
Mar 31, 2019
Went there to buy a Chrysler 300, everyone there were very welcoming and I spoke with Anthony Olivo who helped make things happen! Great service, great car and I will definitely recommend!
Mar 14, 2019
Promised a sales rep would contact me which never
happened. Three days later I had to recontact them and
still no follow up. Finally, the dealer informs me that the
vehicle just sold. Pathetic communication and lame
responses. Just too busy to take care of a real bonafide
client.
Mar 23, 2019
Response from current dealership:
Daniel - sorry to hear about this experience. We should never be too busy to take care of a client and will take this opportunity to review our follow up process. Please feel free to reach out to one of our sales managers, Tim Rollins or Dusty Davidson, for their personal attention.
Mar 8, 2019
I scheduled an appt. over the phone via text, I arrived 15-20 mins late
employees just looked at me and smiled and kept it moving
Maybe they were busy etc but I ended up leaving the showroom area and
went out on the lot to look at some of their vehicles eventually I left feeling a bit empty.
I am just accustomed to being greeted by the fine folks at my Mercedes dealership
where everyone speaks and asks if you're being helped etc.
Im sure the Medina Mall is the same, but not for me on this particular day
Mar 12, 2019
Response from current dealership:
Marc - so sorry to hear of your experience. We believe your right - it is our practice to greet everyone, but we missed our mark on your visit. We will reach out to you and offer to schedule an in home walk through in an effort to make it convenient while respecting your time.
Jan 4, 2019
Quick response
Dec 27, 2018
Thank you for your quick response. I was able to find one in my state. Have a great New Year
Oct 29, 2018
Quick response to my inquiry. Professional and pleasant.
Sep 28, 2018
Great Response!
Sep 27, 2018
Dealer was outstanding working with me, very nice people the car was great. Was not able to get enough for my trade in, so i did not buy the car. I would recommend them to anyone.
Sep 17, 2018
Brad was very good at his job. He was ready for me when I got there at our scheduled time. Explained well without insulting my intelligence. I bought this car I looked at.
Aug 15, 2018
Good price. Good service
Aug 2, 2018
Contacted me once by email, said someone would get to me but never did. Still waiting.
Aug 8, 2018
Response from current dealership:
Carl, sorry we have not yet responded. Please reach out to Alex Kash at akash@medinaautomall.net He will expedite your requested information.
Car was dirty inside and salesman didn’t seem too interested in selling me a car that day. Gave me the keys and let me go for a test drive; never showed me the ins and outs of the vehicle, I had to figure it out on my own. He didn’t even know how to work the automatic door (didn’t know they existed) and he busted the key fob trying to shove the little key in the wrong way. Never had a follow up call to see if I was interested...so we’re taking our business elsewhere. It’s a shame; tried to give a local company some business. :(
Jul 31, 2018
Response from current dealership:
We are very sorry for your experience, but we do appreciate the feedback. We value positive and negative feedback as it provides us the opportunity to improve our process. Please feel free to reach out to Dusty Davidson or Doug Masterson, our sales managers, for their personal involvement if you would allow us an opportunity in the future.
Jul 10, 2018
He was helpful and courteous.
The internet sales department responded very
quickly to my initial inquiry. However, once I was
contacted by one of the other sales reps that the
internet representative connected me with four
further assistance, my questions were left
unanswered. With that being said, I ended up
going with a different dealership that was more
customer service friendly.
Jul 18, 2018
Response from current dealership:
We are very sorry to hear that you ended up with a different dealer. We will still be happy to service your vehicle if ever necessary. We do appreciate the feedback on our internet department as it will help us to improve our processes. Congratulations on your new vehicle and thanks again!
Jul 6, 2018
Very responsive.
Jun 17, 2018
It was fine. He responded to let me the Jeep had already been sold. Hard to give a true rating about the experience when I never made it to the dealership, but they responded quickly.
Jun 19, 2018
Response from current dealership:
Brent, we are happy to hear of the quick response! Hopefully there is an opportunity in the future for you to have an experience with Medina Auto Mall.
May 23, 2018
If you go here ask for Travis! He was great no pressure no hassle salesmen. He responded to my email and called to follow up. I purchased a vehicle ! Great dealership
May 11, 2018
We talked on the phone but the car we were looking at did not meet what we needed in a car.
Apr 13, 2018
Great team to work with and no pressure
Apr 1, 2018
Good service
Feb 22, 2018
Brad Kloetzly was efficient with a sense of humor. The atmosphere of
the show room seemed very friendly.
I purchased the 07 Cadillac and am pleased with it. I’m waiting for the
spare tire and the jack that was missing. Brad said this will take a couple
of weeks.
.
Jan 25, 2018
Awesome! Very friendly and contacted me promptly. Didn't buy vehicle but would work with them next time I'm in the market for a vehicle!
Nov 2, 2017
Salesman responded quickly and sent more pictures.
Oct 26, 2017
Very responsive
Oct 13, 2017
It sold before I could get there tomorrow to see it. Rep was very helpful, however, and very prompt in replies.
Jun 18, 2017
The salesman was very helpful and friendly.
May 31, 2017
The car I went to look at was gone, but the salesman showed me another one, and that's the one I purchased. The staff was great! Great experience and I would definitely recommend them to my family and friends.
May 31, 2017
good communication
Apr 7, 2017
Met with Dusty who was fantastic. Very personable and not of the extreme high pressure type.
Mar 30, 2017
John got right back to me and was great about
answering all of my questions.
Feb 24, 2017
Good experience. Test drove 5 cars and purchased one. Easy in and out much appreciated.
Feb 22, 2017
Worked with Sam Schad. He was very quick to respond to my e-mails and questions.
Dec 27, 2016
Josh was both prompt and informative.
Sep 24, 2016
Made my car purchase a joy. Would buy another car there anytime.
Jun 26, 2016
They were very busy- sales staff was informative and helpful- I did not buy a vehicle from them but I would
Jun 12, 2016
Very friendly and helpful. Took a vehicle out for a test drive but bought a
different vehicle from a different dealership.
Jan 22, 2015
My salesman, Dan, was knowledgeable
and honest.
Jan 4, 2015
My salesman Dusty was very
helpful!
Dec 19, 2014
responded quick
Nov 19, 2014
Great guy we had found a different
vehicle at another dealership. I wish he
had what we needed he was so helpful
Mar 23, 2014
Dan was great. I purchased my car.
Sep 4, 2013
Great communication.
Aug 19, 2013
The car that I saw on CarGurus is what I bought at the dealer. Great price, friendly salesman. I'll return to Medina Auto Mall.
Jun 6, 2013
After looking the car over thoroughly, I decided it wasn't what I
wanted. Still pressured to buy. Was told they had great financing
options & were supposedly checking in case another vehicle came
up; found out they were only checking my current loan holder. Took
forever & I wasn't pleased because I had a long drive home.
Apr 25, 2013
Overall good.
Apr 18, 2013
Great experience bought car the same day I saw the listing....very nice salespeople.
Dec 14, 2012
Medina Auto Mall had the car we wanted, at the price we wanted. We found it through CarGurus, online. Salesman Doug Wilkinson came to bat for us and hit a Grand Slam Home Run! He bent over backwards for us and we couldn't have been more pleased with his help. We drove 60 miles to get there the first time and arrived shortly before his quitting time. He stayed over, never once trying to hurry or pressure us into a sale. Thanks to him and the management of Medina Auto Mall!
Oct 1, 2012
great
Sep 13, 2012
Tremendously helpful; was the best car purchasing experience I have ever had. Honest and stayed true to my wishes. THE BEST!!!!!!
Sep 12, 2012
Nice folks, but did not seem very anxious to deal!
Jul 15, 2012
Salesman was fantastic in keeping me informed of what was going on with the sale.