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McLeod Auto Sales
About Us
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Today 9:00 AM - 7:00 PM (Closed now)
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3405 East Stan Schlueter Loop
Killeen, TX 76542
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Dealer Reviews
All reviews are verified visits to the dealer. –
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Show older dealer reviews 20
We were told that they would have no problems
getting us a car but we left on foot
We told them our credit scores and that we olny
had $200 for the down payment and they still
said that it wouldn't be a problem but it was.
We still don't have a car.i gave all our information
so we wouldn't have to sit there for hours but
again we still did
Jan 11, 2019
Response from current dealership:
GuruB921T,
It is upsetting to hear about your experience. We do thank you for your business and regret we could not get you into the vehicle you wanted. As you know through experience with our Credit Amnesty program everyone is approved. We do understand that sometimes our customers are not happy with the solution we provide. Often we see the customer not "liking" the vehicle we can get them approved for, in some cases Customers cannot come up with the initial investment the bank requires.
We do our best to work efficiently and productively with our entire customer base. If you're
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It is upsetting to hear about your experience. We do thank you for your business and regret we could not get you into the vehicle you wanted. As you know through experience with our Credit Amnesty program everyone is approved. We do understand that sometimes our customers are not happy with the solution we provide. Often we see the customer not "liking" the vehicle we can get them approved for, in some cases Customers cannot come up with the initial investment the bank requires.
We do our best to work efficiently and productively with our entire customer base. If you're
I was very skeptical about Mcleod auto sales because of all the negative reviews. But to my surprise they showed me the complete opposite of what I had read in the reviews. Trust me I did my research. Maria contacted me first when I was inquiring about one of there sports cars they have for sale. She answered all my questions and if she didn't have it she made sure to give me a call back with the correct answer. After I got all my questions answered I decided to make an appointment with Maria. When I showed up Philip was the one to greet me at the door and showed me the cars I was looking for. I went ahead and went through the process. Now I am very happy with my new car and the service Mcleod auto sales gave me. I had applied at a different dealership for a sports car and the down payment they were asking was crazy high. I'm very happy I gave McLeod auto sales a shot. Not everything you read on the internet is true !! Every person is different what works out for you might not work out for other people or the other way around. I'm very happy they were able to help when no other dealer would specially with a sports car
May 3, 2018
Response from current dealership:
Thank you for your kind words. We strive to make every customer happy. Please refer friends and family so we are able to help them as well get into a nicer newer car today
Maria was very responsive. One I was turnwd over to a deler to work the deal, I was told "ill call you Monday." No call. So I called again last Saturday, still haven't heard back! I'd love to work a deal, but they don't seem very interested in calling back or keeping promises to call.
Jan 11, 2019
Response from current dealership:
Aking1981,
Not sure why or how we dropped the ball there. If you have not gotten squared away yet gim me a call directly.
Emily ~ 254-200-9803
Not sure why or how we dropped the ball there. If you have not gotten squared away yet gim me a call directly.
Emily ~ 254-200-9803
Jan 11, 2019
Response from current dealership:
roachdoc,
Thank you for the positive review. Thanks for your business!
Thank you for the positive review. Thanks for your business!
Oct 23, 2017
I didn’t like that they told me this car is here but when I show up it’s not. It was actually sent to a auction. But they said they were getting it back the next day and I’d be able to view the car which never happpened. I still haven’t received a call say the car has finally arrived back. I even call my self and get a further arrival date for the vehicle. Wasting my time.
Jan 11, 2019
Response from current dealership:
LeVaughn
Sorry to hear you had a poor experience. We go through great efforts to be sure all the vehicles we sell are of good quality and reliable. Often a car will not pass our rigorous inspection process and be sent back to its prior home.
I show there were several attempts to contact you via the phone number you left for us unfortunately that number was a non working number.
Sorry to hear you had a poor experience. We go through great efforts to be sure all the vehicles we sell are of good quality and reliable. Often a car will not pass our rigorous inspection process and be sent back to its prior home.
I show there were several attempts to contact you via the phone number you left for us unfortunately that number was a non working number.
I was kinda skeptical about going their because of some bad reviews. But my experience was excellent. They greeted me at the door gave us all their time to find us the most great deal available. We have challenge credit but Dean made it happen. We did need a little more money down but we got the truck my husband needed for work. They fixed the issues they promised even when they where short handed. I got to meet Mr.McLeod he is such a nice guy that tries his best to offer his customers the best service and vehicles in Texas. I will be coming back for my vehicle and i do recommend this place to anyone that has challenging credit like us.
Jan 11, 2019
Response from current dealership:
Guera87,
We love to hear positive reviews like this! you are 100% correct in that we strive for all our customers to have a great experience. We thank you for the understanding of the credit issues and appreciate you working with us to find that solution!
Emily~McLeod Auto Sales
We love to hear positive reviews like this! you are 100% correct in that we strive for all our customers to have a great experience. We thank you for the understanding of the credit issues and appreciate you working with us to find that solution!
Emily~McLeod Auto Sales
I had a great experience with McLeod Auto Sales. Because of my horrible credit i thought i would be driving a ugly old car for a while before i would see my self driving a 2016 since im trying to fix my credit. But they made it happen. I have a budget income since im single mom and they helped me out 100% now im driving a 2014 Nissan Maxima and loving it. If i could give them more stars i would. A big thank you to Dean for all the help
Jan 11, 2019
Response from current dealership:
Alanizlove,
Great deal!!!!! We are so happy to hear this! We specialize in these scenarios. Hope you enjoy the Altima!
Emily~McLeod Auto Sales
Great deal!!!!! We are so happy to hear this! We specialize in these scenarios. Hope you enjoy the Altima!
Emily~McLeod Auto Sales
we are still working out the deal on the vehicle, but so far they have been working out all details since it is an out of town over phone trade in. really like dealing with these guys so far. hope we can work out deal soon!!
Jan 11, 2019
Response from current dealership:
GuruY6F1,
I am so excited we got everything wrapped up! Let us know if you need anything in the future or have anyone we can help out.
Emily~McLeod AutoSales
I am so excited we got everything wrapped up! Let us know if you need anything in the future or have anyone we can help out.
Emily~McLeod AutoSales
Mar 19, 2017
Went to the dealer for a car listed at $9,995. The day I
get there and express my interest, as I'm filling out my
credit application they jack the price up by $4,000. A
similar situation happened when I went to buy a car
from them 2 years ago when they were telling me how
much my payments would be and how much down I
needed on the car. When I asked how much the total
price of the car is, he told me to wait and he got up and
went back to talk to the manager team. HOW DO YOU
TELL ME MONTHLY PAYMENTS AND HOW MUCH
DOWN I HAVE TO PAY BUT NOT ALSO HAVE THE
PRICE OF THE CAR AS WELL!!??? Needless to say he
came back and the price was... you guessed it...
increased by about $4,000. And I almost signed the
deal, but something told me to ask. I will NEVER go
back. I gave them two chances. They are con-artists.
Would NOT recommend anyone going there if you want
honest experience.
Apr 20, 2017
Response from current dealership:
Sorry you feel this way about Mcleod Auto Sales. Here at Mcleod Auto Sales we strive to make every customer happy. We would never increase $4,000 to a vehicle. Unfortunately the sales guy who assisted you is no longer with the company. Can you give us another chance to make things right please contact the general manager here at Mcleod Auto Sales thanks
Feb 12, 2017
Truck was advertised at 17,000 miles drove over an hour to go see it and it
had 109,650 miles, they said it was a typo and tried selling me other trucks..
Bait and switch. Then they kept sending me emails after I told them several
times to stop.
Apr 20, 2017
Response from current dealership:
Here at Mcleod Auto Sales we strive to make every customer happy. We are sorry you feel this way about Mcleod Auto Sales. We Would never Make changes to our mileage to bring customers in. This was a error in our behalf but we did admit to it and tried to make things right for you. We have new inventory and would like for you to give us another opportunity.
Jan 11, 2017
Very helpful and not pushy
Jan 11, 2019
Response from current dealership:
Andrew,
Thank you for the kind words, We love an easy process as much as our customers do!
Emily~Mcleod AutoSales
Thank you for the kind words, We love an easy process as much as our customers do!
Emily~Mcleod AutoSales
Aug 7, 2016
Said everything looked good on financing then never heard back.
Jan 11, 2019
Response from current dealership:
Joey,
Unfortunately contact is sometimes hard to establish! We do our best in every scenario. Sometimes it is a game of tag and it seems we lost this time. I hope one of those other dealerships was able to help you with your issues.
Emily~McLeod Auto Sales
Unfortunately contact is sometimes hard to establish! We do our best in every scenario. Sometimes it is a game of tag and it seems we lost this time. I hope one of those other dealerships was able to help you with your issues.
Emily~McLeod Auto Sales
May 1, 2016
Great dealer , best buy buying experience ive ever had.
Jan 11, 2019
Response from current dealership:
Paul,
Thanks for the solid words! We hope you spread the word and look forward to seeing you next time.
Thanks for the solid words! We hope you spread the word and look forward to seeing you next time.
Apr 14, 2016
Took a week to contact me and their price went up $4,000? What a joke!!!
Apr 15, 2016
Response from current dealership:
Im very sorry this has happened I was not aware of this , I'm one of the Sales Managers here and on the behalf of Mcleods we are very sorry. Please feel free to contact me and you can deal with me directly. very sorry again
Apr 25, 2013
They were very friendly and helpful until I signed the papers. They overcharged my credit card for the deposit and said they would issue a credit, which they never did even after I called them twice. I had to dispute the charge with my credit card company. also the truck I bought had problems and I requested info on the work they had done to the truck and again I never heard from them. If you buy from them have a mechanic check it out and don't assume anything.
Jan 11, 2019
Response from current dealership:
Larry,
I know we are a little late on the reply but please give me a call. I am not privy to this situation. I am saddened to hear that you had issues with the Truck, Often times on 150K + mile trucks there are issues that are associated with the mileage and age of the truck. We do our best to prep every vehicle for sale and will always offer extended warranties for this exact scenario. We do stand behind our vehicles for 30 days in the form of a mechanical guarantee, This of course contradicts the Texas state As-Is law which can be found amongst other consumer information on the TXDMV si
More ...
I know we are a little late on the reply but please give me a call. I am not privy to this situation. I am saddened to hear that you had issues with the Truck, Often times on 150K + mile trucks there are issues that are associated with the mileage and age of the truck. We do our best to prep every vehicle for sale and will always offer extended warranties for this exact scenario. We do stand behind our vehicles for 30 days in the form of a mechanical guarantee, This of course contradicts the Texas state As-Is law which can be found amongst other consumer information on the TXDMV si
Dec 4, 2012
Watch for hidden charges..and fees
Jan 11, 2019
Response from current dealership:
Jackie,
The retail auto industry is State and Federally regulated. All transactions are video and audio recorded. All documents are legally binding and are all compliant with state and federal laws. There is no such thing as a hidden fee in the Retail Auto industry, Everything is disclosed on multiple forms for your review before signing.
Give us a call I can pull the video and audio of your signing assuming it was less than a decade ago.
Emily~McLeod Auto Sales
254-200-9803
The retail auto industry is State and Federally regulated. All transactions are video and audio recorded. All documents are legally binding and are all compliant with state and federal laws. There is no such thing as a hidden fee in the Retail Auto industry, Everything is disclosed on multiple forms for your review before signing.
Give us a call I can pull the video and audio of your signing assuming it was less than a decade ago.
Emily~McLeod Auto Sales
254-200-9803
