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McKinney Buick GMC
About Us
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Today 7:00 AM - 9:00 PM (Closed now)
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3950 S Central Expy
Mckinney, TX 75069
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This dealership had the lowest trade in value out of nearly 10 dealerships I worked with. When I let them know I was just blown off. Once they called back they insulted my knowledge of the market and said I didn’t know what I was talking about. All while I shared NADA, KBB, and Carvana data, but was met with a horrible attitude. I have purchased plenty of vehicles for myself or helped friends/family. Not to mention $1700+ worth of pointless add ons they won’t remove. I have tried working with this dealer in the past and they are still the same unfortunately. I got over $11,000 more on my trade ins compared to this dealership. Stay away from this place.
Feb 18, 2026
Good experience
Jan 23, 2026
Good people
Horrible service!!!! Service rep sent pictures 2 days after asking for them and then contacted me Friday morning to confirm appointment, told him I was actually going to be in early (Im from out of town 5hrs away) just to get a text not a call 3hrs later telling me it sold…..mind you I tried giving them money to hold and they didn’t take it…..complete circus with no communication!!!!!
Oct 27, 2025
Response from current dealership:
Your feedback is invaluable to us, and we understand your frustration. We are sorry to hear that you feel this way about your experience. Your experience does not reflect the level of service we strive to provide, and we take your concerns seriously. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can address your concerns directly.
Aug 17, 2025
Very prompt and clear communication
Aug 28, 2025
Response from current dealership:
We are honored to receive your wonderful feedback. Your comments about our prompt and clear communication truly mean a lot to us. We understand how important it is to keep our customers well-informed throughout their experience, and we are thrilled that we met your expectations in this area. At McKinney Buick GMC, we strive to make every interaction smooth and transparent. Thank you for taking the time to share your positive experience with us.
Zero stars. McKinney Buick GMC has no integrity;
they’re dishonest and deceitful. I contacted
McKinney Buick GMC Saturday morning (same day
the vehicle was listed) and confirmed
vehicle availability. After receiving additional details
from the sales team (Kosal and Mike), I
provided a deposit via credit card to "hold the
vehicle" and confirm my intent to buy. I obtained
financing the morning of the next business day and
immediately contacted the dealer to finalize the
purchase. I was instructed to leave a message for
Kosal and Mike. Shortly after, I received a
text message suggesting the vehicle experienced
hail damage after a weekend storm. I called the
dealer again and spoke to a different representative
(Robert), who informed me that the vehicle had
been sold to another customer. Again, this
dealership is dishonest, deceitful, and is completely
void of integrity or professionalism. Stay away.
Aug 5, 2025
Response from current dealership:
Thank you for sharing your feedback. We are sorry to hear that you feel this way about your experience. We want to assure you that this does not reflect the high standards of integrity and professionalism we aim to uphold. We would like the opportunity to address your concerns directly. Please contact our General Manager, David Kelley, at Dkelley@mckinneybuickgmc.com to discuss this matter further.
This dealership had hidden dealership fees not posted. We had found a advertised vehicle online for a good price, called to make a appt asking how much cash out the door, found out about hidden fees that were not advertised, supposedly “negotiable”, only to find out only negotiable with financing. Then nonstop phone calls and texts after we canceled the appt. Highly recommend go somewhere else.
Aug 4, 2025
Response from current dealership:
Thank you for taking the time to leave a review. Your concerns are noted and we understand your frustration. We recognize how important it is for customers to have complete pricing information upfront when making purchasing decisions. Your feedback about these issues is valuable to us as we work to improve our processes and ensure customers have a clear understanding of all costs from the beginning. To discuss your experience further, please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Jun 27, 2025
Response from current dealership:
Thank you for taking the time to leave your feedback! We truly appreciate it and look forward to serving you again.
I did not purchase a car from this dealer, but they were very responsive to questions and they followed up.
Jun 24, 2025
Response from current dealership:
Thanks for the great feedback, Luis! We're thrilled to hear you had a positive experience with our response time. We strive to provide excellent service and appreciate your support!
My husband and I went in to purchase this truck. We made a deal, hands were shaken and a few docs signed. However, we were then told there was an issue with some certification and told to call back in the morning - so we did and were were told the same thing. Two days later called again and they sold it, even though one of the managers said they are holding it for us until they have it cleared (the certification) and would not tell it.
Jun 23, 2025
Response from current dealership:
We sincerely apologize for the experience you had. This situation is not reflective of our standards, and we appreciate your feedback. We're committed to improving our communication and ensuring our customers are supported throughout the buying process. If you would like to discuss your experience further, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. Thank you for bringing this to our attention.
Extremely disappointing experience. I scheduled an appointment to see a specific car I was genuinely interested in. After making the drive out there and parking, someone casually came out just to tell me the car had already been sold. No call, no email, nothing beforehand to save me the time and trouble. Completely unprofessional and disorganized—this is not how you treat potential customers.
Jun 13, 2025
Response from current dealership:
We appreciate your feedback and we sincerely regret that your experience did not meet your expectations. We understand how frustrating it can be to arrive for an appointment only to find that the vehicle you were interested in was no longer available. Communication is important to us, and we recognize the value of keeping our customers informed.
To discuss your experience further, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. We are committed to improving our processes and hope to have the opportunity to serve you better in the future. Thank you fo
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To discuss your experience further, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. We are committed to improving our processes and hope to have the opportunity to serve you better in the future. Thank you fo
Jun 12, 2025
Response from current dealership:
Thanks for the fantastic feedback! We’re thrilled to hear you appreciated our communication. Providing excellent service is our top priority, and your satisfaction means a lot to us!
Jett & Gilbert sold me the truck I wanted at the right price . I will buy from them again . No haggle or hassel . In two hours the deal was complete and I was driving away in my new GMC ..
May 12, 2025
Response from current dealership:
Thank you for the fantastic feedback! We're so glad to hear that Jett and Gilbert made your truck-buying experience smooth, fast, and hassle-free. It’s great to know you found the right vehicle at the right price and were on the road in just a couple of hours. We truly appreciate your business and look forward to helping you again when you're ready for your next GMC!
I advised that I would not be able to come in this week and stated I'd for sure be there on Saturday. I live in Keller and was working 11-8 this week which I had also advised of. The response time was so slow that I asked for them to go ahead and withdraw my application. The response I received after that was so rude and unprofessional. I'm not one to ever disrespect anyone in customer service or sales but their response to me was so very uncalled for, and because of that I will never even entertain the thought of going to this dealership. I don't know if it was Rob or Bailey that was responding to me. They should be glad that I didn't go off on them for their response to me. I blocked their number and never want to be contacted by them again!
Apr 21, 2025
Response from current dealership:
We are truly sorry to hear that you feel this way about your experience. This is certainly not the level of service we strive to provide, and we deeply regret that your interactions with our team left you feeling disrespected and unappreciated. We value all of our customers and aim to offer professional, timely, and courteous service at all times.
We would appreciate the opportunity to learn more about your experience and address your concerns directly. Please reach out to David Kelley, General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss this further and work toward a resolutio
More ...
We would appreciate the opportunity to learn more about your experience and address your concerns directly. Please reach out to David Kelley, General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss this further and work toward a resolutio
Mar 4, 2025
Response from current dealership:
Thank you for your feedback! We are glad to hear that you experienced a very fast response. Your satisfaction is important to us, and we appreciate your support.
Coomunicated effectively and answered all my questions. They reached out rather
quickly.
Feb 5, 2025
Response from current dealership:
Thank you for your feedback! We're glad to hear that our team communicated effectively and addressed all of your questions. We strive to provide quick and helpful responses, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future!
Jan 27, 2025
Fantastic price on the car. Dealer made a great effort to sell me a car and it worked. I greatly appreciate their willingness to negotiate. Excellent and friendly customer service
Jan 28, 2025
Response from current dealership:
Thank you for your kind words! We’re thrilled to hear that you got a fantastic price and appreciated our team’s efforts to make the sale work for you. We strive to offer excellent customer service and a great buying experience, and we’re so glad we met your expectations. We look forward to assisting you again in the future!
Rude, hung up on me 3 times when trying to contact them about a vehicle. I cannot even imagine trying to purchase a vehicle from them . Their reviews are not good and I can see why.
Jan 27, 2025
Response from current dealership:
We sincerely apologize for your experience and understand how frustrating this situation must have been. This is certainly not the level of service we aim to provide, and we would like to resolve the matter. Please reach out to our General Manager, David Kelley, at Dkelley@mckinneybuickgmc.com, and he will assist you further to address your concerns. Thank you for bringing this to our attention.
Unbelievably condescending salesman. The
dude was trying all of the plays in the shady
Red Flags playbook. When I asked him to get
rid of the â$2,900 reconditioning feeâ he was
telling me that itâs state law and they have to
show everything itemized. I replied that Iâm not
questioning the itemization, Iâm not paying a
reconditioning fee when that cost shouldnât be
passed on to the customer. When a dealer
buys a car at auction or takes one in on trade,
they do so while knowing the estimated cost to
get that vehicle cleaned up and for sale. It was
done so prior to them posting the vehicle
online with their price as well as the paper
taped to the vehicle window (with price) on
their lot. He told me that he doesnât know how
else to explain it to me. Then said, âI know
who could help, though I hear heâs hard to get
ahold of these days. Warren Buffet could
explain it to you.â I replied with, the cost of
reconditioning falls on the dealer, not the
customer. Thereâs more, but thatâs plentyâ¦
Jan 22, 2025
Response from current dealership:
We sincerely apologize for the unprofessional and disrespectful experience you encountered during your interaction with our sales team. Your detailed account reveals a level of customer service that falls far below our dealership's standards and values. The behavior you described is completely unacceptable. Our commitment is to provide transparent, honest, and customer-focused service, which clearly did not occur during your visit.
We take your feedback extremely seriously. We would like the opportunity to thoroughly investigate this matter and address the issues you've experienced. To ensu
More ...
We take your feedback extremely seriously. We would like the opportunity to thoroughly investigate this matter and address the issues you've experienced. To ensu
Jan 9, 2025
Low ball offer on trade-in and when sales manager questioned why I thought his offer was low, I told him I used “his” dealership website that offers to give you a value range on your trade-in and he was $4,000 below the lowest range. His response was classic.. “I don’t know why they would do that”! Seriously? It was an insulting experience that lends itself to why buying cars can be so painful and frustrating.
Jan 10, 2025
Response from current dealership:
Thank you for sharing your experience with us. We truly apologize for the dissatisfaction you encountered regarding your trade-in offer. It is concerning to hear that the offer was significantly below the expected range provided on our dealership website, and we understand how frustrating this situation must have been for you.
The response you received from our sales manager is unacceptable, and we appreciate you bringing this to our attention. Our goal is to provide transparent and fair pricing to all our customers, and it’s clear we fell short in this instance.
To address your c
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The response you received from our sales manager is unacceptable, and we appreciate you bringing this to our attention. Our goal is to provide transparent and fair pricing to all our customers, and it’s clear we fell short in this instance.
To address your c
Gordon and Derek and Robert have all been super helpful during this experience. Especially since we've been kind of a pain in the butt
Jan 8, 2025
Response from current dealership:
Thank you for your honest feedback! We're glad to hear that Gordon, Derek, and Robert were super helpful throughout your experience. We understand that the car-buying process can sometimes be challenging, and we're here to make it as smooth as possible for you. Your questions and concerns are important to us! We appreciate your patience and trust in our team, and we’re thrilled to have had the opportunity to assist you. If you need anything else, don’t hesitate to reach out. Thank you for choosing us!
Nov 9, 2024
Received multiple welcoming messages and phone calls. I felt at home with the dealership. I called them with a proposal & they didn’t call back. I messaged the general manager & they didn’t respond to my offer. What started off as a great business relationship, fell apart in less than a week
Oct 24, 2024
Excellent
Watch your invoice! I asked before we even looked at a vehicle. We didn't get a straight answer, even
after they "checked on it" Finally I was told that sometimes there is a "reconditioning" fee. The way it
was explained to me is that they look over the vehicle to make sure it is "sale ready" like if it needs a
new battery. And why I wondered isn't it "sale ready" before they go to sell it? Not as bad as "optional
packages" that aren't optional. The cars advertised were actually there and Peyton, the salesman who
helped us was great so they got 3 stars.
Aug 17, 2024
Worst personal ever judge me by my looks and kept pointing me away from the new cars and were sayi g I might want the cheaper one I was like no I want a new one and then wanted to dam near charge a total of 25k over the price given never will I go back
Aug 15, 2024
Emailed about this truck. Originally got emailed by 2 different people. Was speaking to one about getting a quote for my trade in. Didn’t get a response anymore. Got an email from another asking if they could help, never got a response back. Then the general manager asked what he could do to help. Told him I stopped getting responses. Then, after that one, no more responses. If you’re wanting a dealership that responds I’d suggest go somewhere else.
Dealer went out of his way to accommodate me, however, the vehicle wasn’t what I really wanted i wanted after test driving, plus very expensive with high mileage
May 29, 2024
Response from current dealership:
Thank you for your review! We're glad to hear that your salesperson went out of their way to accommodate you. We understand that finding the right vehicle is important, and we apologize if the one you test drove wasn't exactly what you were looking for. Your feedback is valuable to us, and we'll use it to improve our services and selection. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and hope to better meet your needs in the future!
May 7, 2024
Dealer was responsive
May 8, 2024
Response from current dealership:
Thank you for taking the time to leave a review! We appreciate you mentioning that we were responsive. At McKinney Buick GMC, we strive to provide excellent customer service, and prompt communication is a key part of that.
Show older dealer reviews 177
Apr 1, 2024
Response from current dealership:
Thank you for leaving a review about your experience! We appreciate you taking the time to share your feedback. Thank you again for choosing McKinney Buick GMC. We look forward to seeing you again soon!
No one ever responded to my inquiry, so I went in person. The first salesman that approached us was friendly and patient, however we were handed off to a more seasoned salesman who was less personable and pretty impatient. Because the vehicle I inquired about was no longer available we looked around at similar vehicles which seemed to irritate the salesman as if he wanted us to quickly decide. At some point, while we were looking at a vehicle, he disappeared, because of this we wound up leaving.
Mar 21, 2024
Response from current dealership:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Mar 19, 2024
Response from current dealership:
Thank you for your positive feedback!
Dealer reached out to me in a timely manner. However, I did not to get to the dealership before the vehicle [I had inquired about] got sold. Unfortunate timing, that's all.
Mar 4, 2024
Response from current dealership:
Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!
Feb 19, 2024
Response from current dealership:
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We appreciate your support and look forward to serving you again in the future!
Feb 5, 2024
Response from current dealership:
Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!
Feb 5, 2024
Excellent group of staff !
Worked with me on pricing , trade in and loan application! Will use them again !
Feb 5, 2024
Response from current dealership:
Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!
Jan 15, 2024
Very quick response, and concerned about my needs
Jan 16, 2024
Response from current dealership:
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you were satisfied with our service. Your kind words mean a lot to our team. We look forward to serving you again in the future.
Nov 6, 2023
Everything you could possibly dislike about the car buying experience can be found here. Lack of communication, bait and switch, lies. Told the sales person, I would be in
that afternoon to look at a truck, I had asked about availability. When I get there, it has been sent to auction. No problem, said they could have it there tomorrow. I email the
sales person some questions the next morning, to no response. Several hours later the manager replies to tells me, they sold it that morning. HIs only response was, we
have plenty other vehicles on the lot. Do business here at your own risk.
Nov 20, 2023
Response from current dealership:
We're sorry to hear about your negative sales experience, and we appreciate you taking the time to share your feedback. Providing excellent customer service is of utmost importance to us, and we regret that we fell short of your expectations.
To better understand the specific issues you encountered during your sales experience, we would be grateful if you could provide us with more details about what went wrong. Your feedback is essential to help us identify areas of improvement and make necessary changes to enhance our customers' experiences.
Please don't hesitate to reach out to our cu
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To better understand the specific issues you encountered during your sales experience, we would be grateful if you could provide us with more details about what went wrong. Your feedback is essential to help us identify areas of improvement and make necessary changes to enhance our customers' experiences.
Please don't hesitate to reach out to our cu
Nov 6, 2023
Response from current dealership:
Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with us. Your feedback is important to us, and we greatly appreciate your kind words!
They contacted after a couple days, I had to reach out to them to get any information on this car, my questions were answered and I was looking forward to purchasing this vehicle but had to find out they sold it the day before I was to go in. I asked if they had any vehicles with the same price and mileage also took them a fees days to get back. All in all tho when they reach out they answer all your questions.
Nov 6, 2023
Response from current dealership:
Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with us. Your feedback is important to us, and we greatly appreciate your kind words!
Quick response and did answer my questions on text and email, but when I got there the numbers were different from what I had on pre-approval from Carguru. After some haggling, got the numbers close enough. Did buy the truck
Oct 26, 2023
Response from current dealership:
Thank you for your positive review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!
Sep 27, 2023
Do not do business with this dealership. Price shown is not the price they give you they wanted to add over 2000 to the price. After working that out and getting deal done and they send an agreement to sale to the bank so we could pickup the vehicle they sale it out from under us. Very shadey dealership I should have read other reviews that said same before even dealing with them.
They were nice and helpful. Unfortunately we did nit like this vehicle as much as we’d hope. They helped up search their online inventory, but nothing else met my search criteria.
Sep 6, 2023
Response from current dealership:
Thank you for your positive review! We're sorry to hear that we couldn't match you with the vehicle of your dreams, but we hope that we might be able to find the perfect fit for you in the future.
Still on my short list. Salesman followed up
with me and understands why this is not the
truck for me.
Aug 22, 2023
Response from current dealership:
Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!
Gordon was the main reason I drove 31/2 hours and purchased the vehicle. At one point I was ready leave and he was able sweeten the deal. Malcolm is another superstar who made closing the deal a stress free situation.
Aug 22, 2023
Response from current dealership:
Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!
Aug 3, 2023
Response from current dealership:
We apologize for any inconvenience or dissatisfaction you may have experienced. Your feedback is important to us, and we would greatly appreciate it if you could provide us with more details about your specific concerns. This will enable us to thoroughly investigate the matter and address any issues you've encountered. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Jun 7, 2023
Response from current dealership:
Thank you for your review!
May 16, 2023
Response from current dealership:
Thank you for your five-star review!
Feb 18, 2023
I received automated responses and it turned out the dealer didn’t even have the vehicles listed.
May 16, 2023
Response from current dealership:
thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
They were very responsive and willing to work with me even though I was out of town. Overall great experience!
Feb 9, 2023
Response from current dealership:
Thank you for your positive review!
Feb 9, 2023
Response from current dealership:
Thank you for your positive review!
Feb 9, 2023
Response from current dealership:
Thank you for your positive review!
Feb 9, 2023
Response from current dealership:
Thank you for your positive review!
Oct 30, 2022
Typical car dealer Bait and Switch...advertising vehicles they don't have and can't tell you if/when they will have one to sell you. Even when you tell them what else might be acceptable, they offer you something different.
Nov 7, 2022
Response from current dealership:
Justin, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
The guys were friendly and helpful but what struck me as odd with these guys is that the car had a considerable amount of paint damage on the passenger side. They acknowledged that it was there and that they would take care of it. Which was all well and good, but they weren’t going to complete the repair until after to car sold and would have to have it bright back to them to be repaired. That creates a huge inconvenience for the customer and wasn’t worth the effort to me so I passed on the car. Poor outlook on customer service in my opinion.
Oct 20, 2022
Response from current dealership:
Hello Dustin, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Sep 4, 2022
Fast response and great customer service
Sep 9, 2022
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Aug 1, 2022
Response from current dealership:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Jun 30, 2022
Responsive
Jul 5, 2022
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Jun 21, 2022
Response from current dealership:
Thank you for the positive review!
May 12, 2022
Response from current dealership:
Thank you for your positive review!
Mar 6, 2022
Great service and very professional
Mar 8, 2022
Response from current dealership:
Thank you for your positive feedback!
Mar 3, 2022
They had the car listed at 6,000 and then raised the price 1,500 dollars after already quoting me 6,000 when I asked why they said the car was in high demand so they changed the price
Mar 7, 2022
Response from current dealership:
Nichole, we never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Mar 2, 2022
They were very nice.
Mar 3, 2022
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Mar 1, 2022
Response from current dealership:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
This a great place to go but be warned!
They add a $2000 dealer reconditioning fee on top of the advertised price. So the truck may not be as good of a deal as you thought. That’s being deceptive in my book. Otherwise they were very polite and friendly to work with.
Feb 14, 2022
Response from current dealership:
Hello Derek, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Jan 31, 2022
Response from current dealership:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Jan 18, 2022
McKinney Buick GMC dealership customer service was 5 star rating, very helpful, everyone was kind and the service was fast. Angel took the initiative to make a video in the "COLD:"weather and send it to me. Now that's customer service. Thank you
Jan 19, 2022
Response from current dealership:
Thank you for your positive review!
This was the best car buying experience I have ever had I would recommend this dealership to everyone looking for a car!! Thanks you guys for the great service!!
Dec 7, 2021
Response from current dealership:
Thank you for your positive feedback, from all of us here at McKinney Buick GMC!
Aug 19, 2021
I contacted the dealership about a vehicle listed for sale.
The following day, I was contacted by a sales manger and we spoke about the vehicle
brielfly and he told me the car was in great shape. He informed me that he was going to
have a sales person call me, which he did. After explaining that he was going to take a
video walk around of the car, I thought this was a great idea... I explained I was hoping
to come over that afternoon to see the car. I was later contacted by the sales rep and
informed that the car was no longer for sale as it did not pass inspection. I asked WHY
was it listed for sale then. He explained that they typically take photos and immediately
list them for sale after they procure them...I explained I was curious to know what is
causing it to not pass inspection and if it was something small, we could still discuss the
purchase. He told me that he would call me later that day with the information. Took me
reaching out before I heard back.
Aug 23, 2021
Response from current dealership:
Jason, customer service is always a top priority to us, and it’s disappointing to hear that we didn’t exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Aug 7, 2021
Easy to deal with
Aug 9, 2021
Response from current dealership:
Thank you for your positive review!
Excellent experience…not just when they are trying to sell but post sales as well..
Definitely recommend this dealer and Michael Perez (SalesPerson).
Jul 28, 2021
Response from current dealership:
Thank you for your positive feedback!
Salesperson made awesome video of truck for me.. Unfortunately it was too late. I’d already purchase one.
May 24, 2021
Response from current dealership:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Horrible service with two young salesman. Worked all day at getting
the price/details right. Was about to put down a down payment
($5,000) the following morning (as we live 4 hours away) and they
sold the car out from underneath us that evening. All around, WORST
experience!!
Apr 8, 2021
Response from current dealership:
We apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Mar 19, 2021
Response from current dealership:
We appreciate you taking the time to leave us a positive review!
Great experience with my purchase of a new Yukon Denali. Ty Charles is the man to see!! He still meets me at the service department for oil changes or picking up accessories just to say hi and check on things.
Mar 18, 2021
Response from current dealership:
We appreciate you taking the time to leave us a positive review!
Horrible to deal with! If they can't make the most
money possible they won't sell to you. I went to
purchase the exact vehicle at the price listed. They
refused to sell me the car they had advertised
because I didn't want to use their financing. Finance
is another way money is made. So since they
couldn't make extra money they chose to not sell to
me.
Mar 17, 2021
Response from current dealership:
Hello, Kandi. We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Dec 27, 2020
Terrible to deal with.
I give them one star only because they was quickly to respond amd send the videos I asked of the vehicle. Past that service was terrible. I am from out of state and I have bought many vehicles in Texas but they claim they are unable to title the vehicle amd I would have to do my on personal banking loan. They would not be able to make a loan for me. They never ask me any credit info or ran credit checks nor gave me an opportunity to apply for financing with them. This was a very strange experience for buying a car. Salesman was kindly pushy and had terrible sales pitches.
Jan 4, 2021
Response from current dealership:
Marla, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers, however, due to the current pandemic, many government agencies in other states have temporarily closed so we are unable to file any liens or register any vehicles, which is a requirement for financing. We are however accepting cash deals from out of state buyers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to David Kelley, our General Manag
More ...
Dec 21, 2020
Sales guy was awesome! This one just won’t work with lift and tires! Thank you !
Dec 22, 2020
Response from current dealership:
Thank you for your positive review!
If i could give the dealership 0 stars I would. I was contacted by Bobby in used cars. I explained to him that I sold cars for 7 years ( Range
Rovers) and I wanted to stream line the process. We spoke on the phone back and forth for a week. Let him know about the pre
qualification, and since I live in another state wanted to work out the details prior to my arrival. Long story short, he let his arrogance get in
the way when I asked to negotiate on the Price. Even worse, I spoke to a finance manager as well who told me the process for out of town
buyers. The very next day after Bobby, calls me and says, and I quote" We don't go out of town deals anymore, too many problems with the
titles" OMG are you serious, you wasted my time and I lost another car because you wanted to hold gross? Emailed management no
response and then another sales person called me about my inquiry not knowing and I asked do you do out of town deals and he said yes
of course we do. Wow is all I can say
Dec 17, 2020
Response from current dealership:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Dec 14, 2020
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Nov 17, 2020
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
I had a great experience at this dealership. Nestor worked hard to get me where I needed to be on my monthly payment and made it happen. Alfredo in finance was a big help in making sure I had all I needed to cover my maintenance and warranty needs.
Oct 5, 2020
Response from current dealership:
Thank you for your positive feedback!
Josh Black was my salesperson and he was fantastic. Didn’t like the hard sell for extended warranty by finance department.
Sep 10, 2020
Response from current dealership:
Hello Bill, we are sorry if you felt pressured to purchase any additional warranties. We never want a customer to feel pressured to buy, but instead empowered with enough knowledge to make the decision that is best for them. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Great customer service and really engaged! Even if I don’t buy from them, they’ve been friendly and kept me in mind. Thanks especially to Ibraheem Joran!
Aug 13, 2020
Response from current dealership:
Thank you for your positive feedback!
Very upsetting,I live in Ft Worth.they r in McKinney 63 miles1way..Had an appointment.The salesman did call me but I missed his call,called back,Spoke to another dude,advised I was on my way..arrived,Was advised that the Vehicle had been sold.126 miles for nothing!
Aug 10, 2020
Response from current dealership:
Lupe, we apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Jul 23, 2020
Very nice people and courteous.no high pressure sales would highly recommend and will return for future purchases.
Jul 24, 2020
Response from current dealership:
Thank you for your positive review!
May 27, 2020
Response from current dealership:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
I appreciate the time they took to answer all my questions, especially by text since that worked best for me. Great people!
May 19, 2020
Response from current dealership:
Thank you for your positive feedback!
I spoke to sales that morning and drove 50miles to come look at a car on a Tuesday and when I got there I was told it sold on Saturday. I was not called or informed on my way it was already sold. Inconsiderate and laziness!
May 14, 2020
Response from current dealership:
Kim, we apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Hidden fees per email from dealer below
We have a reconditioning fee of $1,598 on every vehicle in our inventory. This sis for the full service, inspections, repairs when needed, full interior and exterior detail, paint touch up and paintless dent repair. Document fee is $150. Government fee for title, license and registration is $138.25. These are all standard fees to every vehicle that we sell.
May 8, 2020
Response from current dealership:
Hello, Ann. We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices and fees. We'd love to speak with you and see if there's anything we can do to address your concerns. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Apr 9, 2020
Very bad experience overall.
I went to their dealership excited because they had a car that I’ve always wanted. Once I got there, the car was not clean at all, the inside was filthy and the car itself smelled like an ash tray. The check engine light was still on and when I asked about it they said “once we get you to sign on a price we’ll check it out and let you know what’s wrong”. These guys are almost con artists, at first they told me they’d change out the tires because it wouldn’t pass inspection with them and 30 minutes later they said the tires were fine!
The car also had a cracked windshield that they didn’t show on their photos and that they wouldn’t take into consideration when talking about the price. The brakes were extremely low and on top of that they wanted to charge me with a $900 fee for getting the car ready to be sold. This was probably the worst experience I’ve ever had at a dealership, save your money and time and go elsewhere.
Apr 13, 2020
Response from current dealership:
Luis, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Apr 9, 2020
Response from current dealership:
Thank you for taking the time to leave us a positive review!
Mar 7, 2020
Followed up quickly, very friendly
Mar 16, 2020
Response from current dealership:
Thank you for your positive feedback!
They were accommodating pleasant and called me to see how they could help me take a test drive including bringing the car to me.
Feb 24, 2020
Response from current dealership:
Thank you for taking the time to leave us a positive review!
Absolutely fantastic. Purchased this vehicle. Service department is slow, unfortunately.
Feb 26, 2020
Response from current dealership:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that you feel our service appointments take longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Dec 1, 2019
Very helpful staff initially and could not have anticipated what was to come. After
the test drive everything went South! My trade was valued 3X BELOW other offers I
had already received and a LARGE CPO charge was added to the GOOD DEAL
price the car showed on CarGuru’s. I told them that I was insulted by this offer and
suddenly it turned out that they had ‘made a mistake’. Trade in went up to what I
expected and the CPO charge dropped by 60%! Do not go here unless you are
prepared and aware of what a good deal is because I doubt you will be offered one.
Dec 18, 2019
Response from current dealership:
Hello, John. We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry for themisunderstanding that took place. We'd love to speak with you and see if there's anything we can do to address your concerns. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Old school dealer trash. Advertise a price then when given an offer (over asking price) they up the price $2200 and say they forgot it was certified.
Nov 20, 2019
Response from current dealership:
Jonny, we would like to discuss how we price our vehicles. Please contact David Kelley, our General Manager,
at Dkelley@mckinneybuickgmc.com at your earliest convenience.
at Dkelley@mckinneybuickgmc.com at your earliest convenience.
Nestor, the salesman, was genuine and very comminicative. They offered a fair trade-in and we ended up buying the car...not without a lot of negotiation, however. Initially, they quoted the wrong (higher) price, then added $1600 in "fees". Do your homework and know your numbers before you get there. Brandon, the finance guy, was outstanding. Some repairs had to be done before we picked up the vehicle. They were completed, as promised, and the car was detailed and in good shape. Overall, a good experience.
Nov 14, 2019
Response from current dealership:
We appreciate you taking the time to leave us a positive review!
Absolutely the WORST experience I have ever had!!!! Bobby was the salesman I dealt with. I offered the internet asking price of a "certified pre-owned" truck, and when it was time to sign the buyer's order, he tried to add on extra warranties that I said I didnt want in the beginning. Then he tried to tell me that they hadn't added the cost of the certification on the asking price, so they were going to loose money. Wth?! After I thought we got everything squared away. I put a deposit down and was supposed to go pick up the truck Tuesday. I got a call Monday and Bobby told me that it went into the shop for something with the tailgate and it would be back out Thursday. Well come Thursday, they had sold it from under me! Tried to talk to the managers and nothing got accomplished. Worst and most dishonest dealership I have ever tried to do business with. STAY AWAY!
Oct 18, 2019
Response from current dealership:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, Gia. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your experience is unacceptable. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
Sep 24, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Sep 24, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Sep 24, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Sep 10, 2019
Mr.Micheal Perez, was absolutely a amazing dealer He was the most helpful dealer I’ve ever dealt with ‼️‼️‼️‼️
Sep 24, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Sep 24, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
I bought this Denali, but had problems and took it back. The dealer had a 2nd Denali that has been great!
Sep 24, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Sep 24, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Aug 25, 2019
Very satisfied ! Perez, Alex and Brandon took great care of me and I drove away in the car that day.
Sep 24, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
I was very pleased with the service all around while purchasing my truck! Everyone was very helpful and informative, I’ll be back when I’m ready for another purchase!
Aug 24, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Aug 22, 2019
Made a deal on Saturday and when I came in on Monday to complete deal they would not honor the deal! Rude staff! I had my own financing but was told if we don't run your credit, you can't buy from us! HORRIBLE EXPERIENCE FROM START TO FINISH!! GO SOMEWHERE ELSE!
Aug 24, 2019
Response from current dealership:
We are sorry that your experience did not reflect our dedication to serve you. At your earliest convenience, please contact Dean Marshall at (469) 952-5200. We'd love to discuss this further and verbally apologize.
Aug 24, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Caleb G was very helpful, trustworthy, and he made me feel comfortable through the entire process.
Aug 24, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Aug 24, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Aug 9, 2019
These people were great & helped me get the exact vehicle that I wanted!!! I highly recommend this dealership!!!
Aug 24, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Aug 5, 2019
Good experience
Aug 24, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
They were awful. Wasted my time and money. 2 hour drive to look at a truck that looks like it fell off a cliff. Typical bait n switch ploy. Glad I bought somewhere else, and you should too. Very unethical people working there. Spend your money elsewhere.
Jul 22, 2019
Response from current dealership:
We are sorry that your experience did not reflect our dedication to serve you. At your earliest convenience, please contact Dean Marshall at (469) 952-5200. We'd love to discuss this further and verbally apologize.
Car 2as as advertised. Salesperson was knowledgable and helpful. No high pressure. Would return again.
Jul 22, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Jul 7, 2019
Very nasty car, cobwebs, dirt inside and out, cigarette smoke smell like someone just smoked in it, cracked paint. Dealer misrepresented car! Will NEVER recommend this dealer.
Jul 11, 2019
Response from current dealership:
We are sorry that your experience did not reflect our dedication to serve you. At your earliest convenience, please contact Dean Marshall at (469) 952-5200. We'd love to discuss this further and verbally apologize.
Jun 24, 2019
The overall experience with Mckinney Buick was a positive one. I rated it 4 out of 5 only because it’s hard for me to give out 5 stars. However, our salesman was Clarence Davis and he was great. The process with them was the least stressful I have experienced.
Jul 11, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
May 8, 2019
great to work with
Jul 11, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Jul 11, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Jul 11, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Mar 4, 2019
good and fast service from Michael Perez :)
Mar 18, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Feb 19, 2019
Prompt in response, but like most dealerships not willing to make a deal over the phone..
Mar 18, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Mar 18, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Feb 3, 2019
They charge 1295.00 to check out the vehicle. On top of stated price.
Mar 18, 2019
Response from current dealership:
We are sorry that your experience did not reflect our dedication to serve you. At your earliest convenience, please contact Dean Marshall at (469) 952-5200. We'd love to discuss this further and verbally apologize.
Mar 18, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Jan 28, 2019
Great follow up
Mar 18, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
quick contact - but by multiple people with no apparent correlation. told vehicle was sold
and then later next day it wasn't sold. Communication was quick, but clarity was not
Mar 18, 2019
Response from current dealership:
We are sorry that your experience did not reflect our dedication to serve you. At your earliest convenience, please contact Dean Marshall at (469) 952-5200. We'd love to discuss this further and verbally apologize.
Mar 18, 2019
Response from current dealership:
Thank you for your five star review!
I corresponded with many staff members, too many. They need a better system for
tracking customers. Assign it to one person so you can develop a relationship.
Jan 23, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We strive to make the process better for our customers. Thank you for the feedback.
They added a $3800 dealer accessories and reconditioned fees on top of the listed price of
the car. When I asked why that price was not listed in the website they told me all the
dealerships do so to attract customers.
Jan 25, 2019
Response from current dealership:
We are sorry that your experience did not reflect our dedication to serve you. At your earliest convenience, please contact Dean Marshall at (469) 952-5200. We'd love to discuss this further and verbally apologize.
I was thoroughly impressed with this dealership. Every second of my experience was amazing. Eric Dotson my sales consultant was great.
Eric helped me find the perfect vehicle, after getting there to find the vehicle I was looking for had just sold. Dean Martin the Pre- Owned
Director managed to get me a lower interest rate than what I walked in the door with and facilitated with Brandon Young to get me the
payments and trade in I needed! I would recommend this dealership to anyone who wants an amazing car buying experiences. Thank you
gentlemen!!
Jan 23, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
My third one and
another amazing
experience. Great
price and great
customer service. I
will tell everyone
how awesome you
guys are.
Jan 23, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Wanted to add $1495 reconditioned fee on top of the price of the truck. To me, that should have been included in the price of the truck not added on.
Jan 10, 2019
Response from current dealership:
We are sorry that your experience did not reflect our dedication to serve you. At your earliest convenience, please contact Dean Marshall at (469) 952-5200. We'd love to discuss this further and verbally apologize.
The reps at the dealership were very responsive and regularly contacted me regarding my inquiry! I receive phone calls daily, and emails from the manager and sales rep who was focused on the deal. I missed the opportunity for the vehicle I initially wanted, but I will definitely consider working with this dealership when I find something else!
Jan 10, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Dec 20, 2018
Timely and professional. Buying vehicle Saturday
Dec 24, 2018
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Dec 14, 2018
I had my own approval through a credit union and when I called to get a purchase agreement they said we can beat the rate and just come in a fall in love with the car. I said no I just want a purchase agreement so got off the phone and the sales manager provided me with a purchase agreement. Called them moday and said I sent it to my credit union and will have the drafting to you guys , they said somebody is already here and purchasing they vehicle. Well
Ok that’s fair. I call about a Camaro a few days later and ask for a purchase agreement at 9 am. I received one at 2 but didn’t have my trade plugged in and had a accessory fee of 1966 for reconditioning. I called right away and they said yeah it’s for a reconditing fee and it’s a certified pre - owned and we charge they on all
Of our vehicles. Long story short since I didmt want to pay for that accessory fee they said that car was sold the night before. Stay away from
This place and the sales director Dean.
Dec 14, 2018
Response from current dealership:
We are sorry that your experience did not reflect our dedication to serve you. At your earliest convenience, please contact Dean Marshall at (469) 952-5200. We'd love to discuss this further and verbally apologize.
Dec 14, 2018
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Nov 27, 2018
Bait and switch...
They would not honor there online price.
Sales team was very aggressive.
Would not recommend wasting your time with this dealer.
Dec 14, 2018
Response from current dealership:
We are sorry that your experience did not reflect our dedication to serve you. At your earliest convenience, please contact Dean Marshall at (469) 952-5200. We'd love to discuss this further and verbally apologize.
Not good. The car was listed on several sites at the same price however after making an appointment, taking several hours out of our Saturday afternoon, we were told that the price was actually$ 1,700 more than advertised. For someone who hates to deal with car salesman it made things worse.
Dec 14, 2018
Response from current dealership:
We are sorry that your experience did not reflect our dedication to serve you. At your earliest convenience, please contact Dean Marshall at (469) 952-5200. We'd love to discuss this further and verbally apologize.
I have never in my entire life dealt with such an irresponsible group of individuals as those that I dealt with today. My anxiety level has reached an all time high. I went to this dealership to purchase a truck that was "guaranteed" to me because I had given my credit card info the DAY BEFORE. I was told that it would be taken off the site. It was mine. That was a lie. I drove 3 hours to Mckinney, Texas just to be told that they had given this vehicle to someone else. Someone else that had yet to put money down. Why was this vehicle still on the lot when I was told that it would be taken off because I had made a deposit?? I went with two female friends to face a dealership full of men. I did EVERYTHING I was supposed to do and the guarantee wasn't honored. I wonder if the outcome would have been the same had I been a man or brought a man with me. I don't know. What I do know is that McKinney GMC BUICK will NEVER!! get business from me or anyone else I know or am affiliated with.
Dec 14, 2018
Response from current dealership:
We are sorry that your experience did not reflect our dedication to serve you. At your earliest convenience, please contact Dean Marshall at (469) 952-5200. We'd love to discuss this further and verbally apologize.
Dec 14, 2018
Response from current dealership:
Thank you for your five star review!
Ok experience. They responded but didn't seem well prepared or interested to negotiate for a deal based on emails and phone calls. I was travelling and had to communicate solely via these methods.
Dec 24, 2018
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Mar 18, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Dec 14, 2018
Response from current dealership:
We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough!
Dec 24, 2018
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
The gentleman who called me regarding this vehicle was awesome he attempted several times via email and phone. When I was able to call him back he was very generous very polite. I would definitely go through this company again
Dec 24, 2018
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
I drove to the dealership from out of town only to find out that they intended to charge me more than $3,000 over the price listed on this app. If you choose to deal with these people, be sure to clarify the actual price before you go there. It's likely to be less than competitive than it appears.
Dec 14, 2018
Response from current dealership:
We are sorry that your experience did not reflect our dedication to serve you. At your earliest convenience, please contact Dean Marshall at (469) 952-5200. We'd love to discuss this further and verbally apologize.
Bait and switch advertising. Offered an aggressive price on a truck, and then tried to add a $1295 reconditioning fee.
Dec 14, 2018
Response from current dealership:
We are sorry that your experience did not reflect our dedication to serve you. At your earliest convenience, please contact Dean Marshall at (469) 952-5200. We'd love to discuss this further and verbally apologize.
Mar 18, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Aug 5, 2018
Dealer contact with me immediately
Dec 24, 2018
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Jul 24, 2018
Quick and easy purchase!
Had a vehicle I wanted, needed to get some trade info before I tried to go up there. They couldn't get the numbers to work, but continued to call from different people starting over with the pricing. I guess if person 1 couldn't get it they pass you off to someone else. After 4 days of not getting a good deal, I bought somewhere else. Funny how another dealership would work a deal.
May 12, 2018
Experience was good. Staff cordial and responsive. Problem was...I
determined immediately that the car had been smoked in by the previous
owner and that was a deal killer for me. Not the dealership's fault, but
nonetheless, a deal killer for me.
May 7, 2018
Salesman was very helpful. The vehicle has rust underneath the truck on the frame.
May 5, 2018
Contacted me within quickly and answered all my questions regarding the vehicle.
Apr 8, 2018
Drove an 1 hour they said they had car got there they said car was sold bait and switch we left . Do not do business with them.
Dec 14, 2018
Response from current dealership:
We are sorry that your experience did not reflect our dedication to serve you. At your earliest convenience, please contact Dean Marshall at (469) 952-5200. We'd love to discuss this further and verbally apologize.
Mar 18, 2018
Our experience with McKinney Buick GMC was great. The original truck we went to look at sold shortly before we got there. The salesman was still about to find us the perfect truck.
Mar 6, 2018
Tried to make a deal but couldn't make it out to McKinney before the end of the month. They didn't come back with any other offers or incentives.
Mar 2, 2018
I was contacted via email stating the vehicle was still available. My initial inquiry was about price, which was not mentioned in the response.
Jan 12, 2018
Answered all my question
Dec 20, 2017
Matt was awesome to deal with.
Dec 19, 2017
Very professional dealership.
Dec 4, 2017
It was a fine experience and Brenton was a fine salesman. I’m just disappointed that we couldn’t come to an agreement unfortunately.
Dec 4, 2017
Good
Nov 21, 2017
Jeremy Brannon was very quick to respond and very helpful. There was no pressure. Very helpful staff from the moment we drove up to the moment we drove off, in my new ride!
Highly recommend McKinney Buick GMC!
Sep 14, 2017
Purchased vehicle from this dealership. Had a great experience.
Aug 18, 2017
Ok great
Aug 17, 2017
The sales men were helpful and tried to get me in to this car but. It in my budget..I would recomend the dealership
Jun 4, 2017
I was shown various options based on my request, they worked with me on every detail I expected, I bought a car from them
May 2, 2017
They sold the truck and still had me to drive akl the way to McKinney from Desoto. I asked for one vehicle If they sold it then say so and save me a drive
Apr 19, 2017
Response from current dealership:
Thank you so much for your five-star rating!
Jan 10, 2017
I made a appointment to see this SUV and when I showed up, salesman told that the SUV didn't pass inspection. Its not for sale.
Dec 27, 2016
Great customer service
Nov 15, 2016
Received calls from 3-4 sales people...even after I found out that this was not the vehicle for me.
Nov 11, 2016
Excellent service with helpful agent with time spent describing
the vehicle and its condition.
Aug 19, 2016
First Class
Sep 30, 2016
Response from current dealership:
Thank you for the five-star rating. We appreciate your business and look forward to serving you again in the future!
-Your friends at McKinney Buick GMC
-Your friends at McKinney Buick GMC
Jul 21, 2016
Made an offer. Accepted then recanted. That the vehicle had to be serviced and in the shop for $3000 worth of repair. This car is advertised as certified and ready for sale. Not honest advertisement. More like deceptive.
Jun 19, 2016
Dealer was responsive, however I feel they did not listen to my needs at all. They didn't even lay eyes on my trade... Will not refer to anyone else
Jun 11, 2016
Called back promptly and answered all questions unfortunately could meet on price:/.
Jun 21, 2016
Response from current dealership:
We appreciate the feedback, Jennifer. We strive for the best possible price for our customers and hope you will check with us again when you find another vehicle of interest.
-Your friends at McKinney Buick GMC
-Your friends at McKinney Buick GMC
May 29, 2016
They called me and send me the details after 2 days. And when I call to make an appointment, he said the van was sold couple of days ago. So I don't know y he send me details.
Apr 10, 2016
Smooth and Internet wise!
May 9, 2016
Response from current dealership:
Thanks for giving our store five stars Servando! It was our pleasure to serve you!
Your friends at McKinney Buick GMC
Your friends at McKinney Buick GMC
Mar 25, 2016
Quick tesponse but not the car I was
looking for
Mar 22, 2016
Willing to work with you on pricing.!
May 9, 2016
Response from current dealership:
Thanks for the five-star review Cinthia! We’re dedicated to providing excellent customer service to all our guests. Thanks for recognizing our effort!
Your friends at McKinney Buick GMC
Your friends at McKinney Buick GMC
Mar 7, 2016
Very good fast response
Mar 22, 2016
Response from current dealership:
Dear Tommy,
Thank you for taking the time to post your comments. We appreciate your business!
Your friends at McKinney Buick GMC
Thank you for taking the time to post your comments. We appreciate your business!
Your friends at McKinney Buick GMC
Feb 8, 2016
During initial contact w/ salesman, Quintin, I asked him specifically if the vehicle listed was "Good to Go." I was assured that it was. However, after reviewing the carfax, I discovered the veh was involved in an accident. Against my better judgement, I drove to the dealership. Veh was clean. However, in true "sleazy car" salesmanship fashion, the sales manager low-balled my trade-in and high-balled their vehicle. They cited that because they were not an Acura dealership and some other nonsense facts, that is why they "had" to low-ball my 2014 Acura MDX. The sales mgr, Victor, then proceeded to rationalize as well as minimize their vehicle's accident and also negated the fact that I would then have to face any depreciation if I was to try and re-sell the vehicle later on. I came prepared w/ my own NADA, KBB, and Blackbook appraisals and realized immediately their tactics. I called him out on his poor salesmanship and took my blank check to another dealership. I am now in the process of closing a deal on another vehicle and I don't mind paying more because the salesman, the dealership, and their vehicle are far more superior.
Jan 31, 2016
They only gave me $5,000.00 for a near
flawless 97 Corvette. $2500.00 less than
expected for Vette as nice as this one.
Everything else about my car buying
experience was satisfactory.
Could have made a sale Very small time to thier approach and service is non existant. Buyer beware.
Jan 15, 2016
Response from current dealership:
I apologize that you had a poor experience with us. Now that we are completely new management for 2016, I want to talk with you and find out how we can improve our process, and possibly regain your business for the future. Please give me a call at your convenience to my direct office phone @ (469)952-5212 - Andrew Severage, Pre-Owned Director.
Nov 6, 2013
Exceellent car!! Quick Response, will help you find the car you want!!
Jul 3, 2013
Great to work with.
Dec 15, 2012
Great experience.Nick was an outstanding salesman. Took time and made sure that I knew about the vehicle.I would reccomend them highly!
Mar 18, 2019
Response from current dealership:
Thanks for taking the time to share your experience with us! We truly appreciate the opportunity to earn your business!
Stay away from McKinney Buck GMC! They can never
tell the truth! They are quick to take your money and not produce
you with a vehicle! They took my trade-in, sold it; took my down
payment and never produced the vehicle I have a signed contract
on! I'm out my trade-in, down payment and don't have a vehicle to
drive. All the management I was dealing with was fired and the
new managment could careless about my situation!
Stay clear of McKinney Buck GMC!