McGrath Kia

Very pushing, went to look at a certain car never shown the car. They try to push a newer more expensive car on me using the excuse I would never get a loan because of my credit score with an older car with lots of miles try to push a newer car with fewer miles costing a lot more money. What a surprise went to a different dealer looked at the same car same yours right around the same miles and I got a loan. Definitely would not recommend this dealership. One star is being generous.

Painless paperwork. Honored their mistake. Couldn’t ask for more.

Very friendly

Very responsive

Great service and upfront prices.

Dealer was great with emails since I was out of state, shipping was just to much otherwise I would have moved forward with buying the Telluride...

Very professional and customer service oriented. Their salesman Chase treated me like family.

James was very helpful, Always an excellent listener and always responded to my questions or concerns . James is a very understanding guy and always makes you feel he is on your side. More sales people should develop the empathy and sincerity I have always found in him. Thank you James ! james.

Great Experience

Nice

I have found a dealership that actually is interested in selling vehicles and salesman that does what he says We are still working together to figure things out

Dealer responded right away did not buy this truck but bought a different one they had on their lot

I went to the dealership after receiving a call to view the vehicle. The vehicle I was shown was not the vehicle requested. I was taken to the correct vehicle, but the sales rep did not have keys and the vehicle was locked. I was told I would receive a call when they found the keys for the vehicle, but I never received a response

Very enjoyable to work with. Purchased a Jaguar F-type from out of state. They sent all requested pictures of the car I requested. Car was just as described, probably better. All paperwork was sent back and forth by overnight express, at their expense. They also included shipping (250 miles). Bought on Saturday and car arrived Thursday. Special thanks to Quincy (finance) and Ryan (sales).

Everyone was very nice to work with

Once again McGrath came through for us and Quincy Niles is an amazing sales professional committed to ONLY the BEST customer service. This is the third car we have purchased from Quincy @ McGrath and he is the reason we return. Thank you for the additional assistance from Adam (sales) and Ryan (finance) who were both great and super helpful with the process when Quincy was not available. I am so happy with my new BMW X3 and appreciate the opportunity to work with Quincy once again!

Great experience

Salesman very nice, quick response, offered to meet me 1/2 way between dealership and my house

Generally good experience. Liked the salesperson. Bought the Chevy Bolt. Dealer's rep (not the salesperson) tried to sell extended warranty - a process that took way too much time for something we did not want and did not purchase. Dealership is clean.

Tyler Flores contacted me right away. He really worked with me on getting the deal I needed. He made the process simple. No problem taking the car to an independent service place to get it checked out. There were a few minor issues they were going to fix, so he let me take my trade-in home as a “loaner”. I am 1 1/2 hours away, and they’ll deliver my car when ready. Impressive.

The dealership called, emailed and text messaged to stay on top of my inquiry. Even though my car sold before I could fill out the finance paperwork, I would definitely consider doing business with them again!

Ran through all of the steps, put a deposit down. The sales person Tyler always hung up before I was done talking. The sales managers were unwilling to lower price even a little to get us to our monthly payment range. Long story short I lost my deposit for nothing, and the people there were just careless.

Was very helpful

Very kind and helpful

Awesome experience. I drove from Indiana to purchase the truck. Thanks to the McGrath team for all their help.

Responded quickly to my question and they were very helpful.

We test driove several cars here, the salesman was extremely helpful and friendly. Excellent inventory to choose from.

Awesome.

I spoke with one of the owners about the vehicle I wanted and then he never called me back.

Talked to Wes. He was very informative and helpful. Seems like a great dealership.

They replied and then I replied back stating that I was gone for a funeral for a family member and then kept getting replys and emails so I just unsubscribed to stop getting emails!!! Irritating for sure!

good

I never got s resonse about the vehicle I was interested in. I only got a bunch of canned emails wanting my business

So as we were sitting there (for a long long time, I might add- oldest tactic in the book), they came in and told us that the car's previous owner just showed up to buy it back and if we want it we'd better act now. Really? I mean, really??? The car's been on the lot for three months and the guy happens to show up at the exact time we were looking at it too? What do you even say to that?? Needless to say we left and didn't go back. Not sure I want to work with a dealer who honestly thinks I am that stupid.

I bought the truck I was looking at and for what I wanted to give! Very happy! Will return again one day!

Very slow to respond. They don't seem to care if they have my business.

Slow replies, esp. to my offers. After about 3 emails they said their price was as low as it would go. By that time I had made and had an offer accepted at another dealer. 3 stars for a reasonable price starting point on an apparently beautiful older car.

Was contacted but with vague emails wanting me to talk with their sales manager. Was unclear whether or not they actually had the vehicle or just wanted to talk me into something else. I see that others had similar experiences.

great saleman Sam is the best and logan made the deal smooth. jim

Very nice Monty was good to work with

I made an appointment to test drive a vehicle on Saturday and asked if it was going to be there for sure because I lived an hour and a half away. They assured me it would be there ready to go...I got there and it was nowhere to be found and not one person in the dealership could locate it. I test drove another vehicle that I knew I didn't want and ended up leaving with a promise that they would contact me Monday before noon. I hadn't heard from them by 1:00 on Monday so I called and was unable to get ahold of the person I had been talking to. I called again an hour later and was unable to get ahold of the person I wanted but another dealer got on the phone and said he was taking over. A few hours later he found the vehicle and asked when I could come test drive it to purchase. I said I was not going to drive an hour and a half again unless we could agree on a price- we never did end up agreeing on a price and I didn't end up going back because I found the same vehicle with better features for a better price and they worked with me on the price that we could agree on before we drove the three and a half hours it took to get to that one. The dealer I was working with at Zimmerman had continued calling multiple times a day and I wasn't able to get back to him until after I had purchased the other vehicle because I was busy with work. Overall, the dealers I spoke with were very polite, but the second dealer was very pushy. I could tell that he thought he could get me to pay the higher price and that if I drove the hour and a half I would just agree to the higher price so I didn't drive there for nothing again, and I assume that is because I am a young female. That's a problem with many dealers- not just Zimmerman. I don't blame them for wanting to make the sale since that's their job, but I do wish they would have been able to locate the vehicle I asked for when I was there. Upon reading reviews on their Facebook site, this is not uncommon for this dealer- not sure about the reasoning behind that, but multiple people had the same experience I did. It worked out well in the end because I got a better vehicle for a better price that I absolutely love. They were also going to only give me $1,700 for my car to trade-in, even though the KBB price is minimum $5,000 and on AutoTrader it sells for $7,100 on average. Again, fine with me because I have the ability to sell my car privately but many people are unable to purchase a vehicle without a trade-in. I wouldn't say that they are a terrible car dealership- in the future I may end up using them again depending on the price of the vehicle I want, but I would know what to expect and be prepared for the process.

Good dealer

Dealer never responded to the question. Sent junk emails back. I was a very serious buyer

good expirence..shame truck sold that day to another party

Bought the car! Was want I wanted. Rosie

I felt the price was fair, but they use the typical "used car" salesman tactics on trade-in and in the finance dept. Wes is a stand-up sales rep and worked hard on customer service. Undecided on if they have earned more biz down the road.

Zimmerman emailed me back promptly. I haven't found a time to go to look at the vehicle yet.

Dealership played me and led me on for a week before telling me the car had a "blown engine" I'm assuming they didn't want to answer any more questions about the car

Pretty good. Sold truck before my financing went through.

I felt insulted by the way the gentleman treated me. Not the fellow that I dealt with, but the man who has the final say on the transaction. I drove over 4 hours and this man told me that they didn't want my vehicle and then he offered me $1000 for it, i mentioned to him that i had found ouut that trade in was around $3690 ffor my vehicle, and he responded that he could buy them all day for $2800 on line. He said if mine was worth $3690 then what was his worth. I knew what his was worth, so why did he advertise it for $13,970. He said that i must have known it was a good deal or I would not have driven clear across the state. If he was firm on his vehicle and didn't want to take a trade then he should have stated it as such.

I feel that the auto was a good deal, but when I saw that it had been hit in the side, a new title issued, I decided not to go for it. Thank You. I'm very satisfied with Zimmerman Fords service.

Very customer focused

I was contacted immediately, however the vehicle was never on the lot... after five attempts. (Every time I was told it inventory showed it on the lot but at no time could anyone locate it.)

They were in a huge hurry to sell this vehicle. The pricing, though reasonable for the vehicle and the work they were doing on it, was still more than I wanted to pay.

Great!

It was good. Seemed a little under staffed but everyone was friendly and pleasant to work with.

The car I emailed about wasn't on the lot despite a salesman emailing me to set up a time to come and see it. We did go to look and they brought their sales manager out to try and sell us a brand new car knowing it was out of our stated price range. Not impressed.

Had a unpleasurable experience. We had made a deal that they would pay for install of a sunroof and then they tried to get out of it. Found out while dealing that a strut needed repaired and we would have to schedule for that and the car hadn't been detailed, still had a booster seat in the trunk. Saleman tried to tell us it had been detailed and they didnt have time to do it again. We held to our deal and actually took the car home for the night waiting for them to decide if they would stand true to what they offered us. They did call and decided to go ahead with the deal so we returned the next day to finish paperwork. Realized the fob didn't work so asked salesman to have it checked out and he returned from service and handed me the fob while stating I would have to take it to a Chrysler dealer to fix. I then told him what he could do with the fob and we took our old car back. Guess I assumed when buying a vehicle that it should be in working order and clean when you drive away with it, guess I assumed wrong.

Zimmerman's had very quick response to my first contact - and they continued to follow up even after. Eager to please!

They did what they could to help me get the car I wanted and would recommend them to my family and friends

Fantastic from start to finish! Whole team was responsive and listened to my needs as a customer. They were the 2nd dealership I visited that day, but they should have been the first.

The buying experience was so pleasant. I didn't end up getting the Hyundai that I originally went to look at but I did get a Ford Focus that I just LOVE! They stayed with me until everything was done and I didn't feel rushed nor did I sense that the staff had an attitude about needing to stay just a little late. My family has bought cars from them in the past as well and when I told them that I was going to Zimmerman they were all thumbs up!

Received form emails. Not very personable. Never went to see the vehicle I contacted them about.

Very responsive and a please to work with. Would definitely look to them the next time we are looking for a vehicle.

Wow, if you want to meet the Iowa version of the stereotypical car salesman go here. I haven't heard so much BS in a long time.

Responed but pricing seemed high.

We had a wonderful car buying experience. I just love my new vehicle!

Excellent