McGrath Honda

Good contact from sales team

First guy I spoke to was somewhat rude. I told them I want to purchase the car and was told they don't do internet sales. So I just have to wonder why they advertise on the internet. All in all, I would never buy a car from this dealership. Poor service.

Good

The worst experience in my entire car shopping life!!! The so called floor manager is a petulant and rude individual. Racially profiled by said floor manager just because I have the money and the brains to do simple math. because he couldn't sell me the add on's. Disrespectful at its best. The mental distress talking to him was so exhausting!!! Talking nonsense, it was like talking to a wall. Do better McGrath

Terrible Honda dealers Specially Mario lopez and his pre owned director wasted our 2 hours and selfish wanted extra $1000 even after we agreed to pay there asking price for this crv seriously really bad experience with this dealership dont ever go there to buy a used car such a ridiculous dealers.

Got the car I wanted but after you purchase they kind of throw you out the door quickly. They were going to put gas in it and add some clips that were missing while we were filling out the paperwork. But they didn’t do either. Salesman was pleasant.

Very helpful staff. Everyone was really nice

Asked for out the door price it was $5000 more than advertised price Sales tax would of accounted for about $2450 . they said the rest was for title and state fees I felt like that was not truthful But I do not Know Illinois law. So I never pursed it any farther. I gave them 3 stars as I do not fell it was A positive or negative Experience

I bought my car from here, folks here are professional, respectful and cared about your concerns - their demeanor eventually won the customer!

We contacted them several times. They did not want to negotiate at all. It was the typical run around. We live 4 hours away and wouldn’t talk. Left a message with the “ manager” with a messsge never even called back. You can tell they are neat Chicago they are rude and have the roles reversed thinking you owe them. Buyer beware of this poor dealer. I think we will buy one just like it down south where people have manners. What’s bad is I made a reasonable offer and didn’t even get a counter or anything. What’s kind of funny is I was a buyer but I’ll buy from someone else. Very poor

All their cars are listed $1,500 to $2,000 less than actual cost. They say it's for ceramic coating and undercarriage protection. I can't believe dealerships still run this scam. It was a scam when I worked as a car porter 30 years ago in high school, and it's a scam today when trying to buy a car. It's simply a negotiating tool so they can remove this artificial cost, then say they've reduced. They couldn't even keep that lie straight. Some of the salespeople claim it's already on the cars, others said they could remove the charge because it couldn't be applied yet. Finally got a verbal number from their GM Francisco, but when I came in, best they would do was $800 over what we agreed upon. Maybe he's angry that I noticed the cracked windshield and wanted to cover that cost. Either way, I'm done dealing with McGrath.

Extremely helpful. Not pushy. Actually caught on to my situation and did not try to steer me in another direction. Very friendly. Did not buy there....yet.

Dealer was quick to respond to my inquiry and the truck was just as represented. The truck was clean and ready when I went to see it and test drive. Everyone there was friendly and courteous. My salesman Shane was very good at explaining the different features of the truck and answered every question I had. I purchased the truck and would highly recommend this dealer.

Dealer response was quick. Answered my questions and made purchase. They could have done better on my trade. But overall was good.

My favorite dealership. Kevin is awesome.

Called right away. Truck was out of my price range. Still nice correspondence with them.

The reps were great!! But unfortunately I was looking for a used pickup more specific to my needs. I’d be happy to work with them in the future.

Good response

Great staff!

The experience was excellent. Brian was great! Would go back when I need another car!

Luis is great contacted me right away

Nate was very helpful in getting an issue with the car resolved to our satisfaction. Very professional.

I contacted this dealer about a Jeep they had for sale. The next day they called me, and wanted to set up a time for me to come see the car. I explained to them that I have a disability that made it impossible for me to drive to their location, and asked if there was an alternate way in which we might conduct the transaction to purchase the car. I was told "We don't do that." I was ready to make a deal on the car in question, but I guess this dealer doesn't really care to deal with customers with disabilities. I've had great cooperation from other dealers in the past, in dealing with my disability, including bringing the car to my home for a test-drive and doing all the paperwork. Amazing......end of the month, end of the year, sales projections to be met, the week after Christmas when hardly anybody is buying a car, and they just blew me off. I'm extremely disappointed !

Called about a specific suv. Was told it was available for a test drive. Drove all the way there, even calling before I left to make sure it was there. No suv it was in the shop. They tried to fix the situation but I was not interested after they wasted my time.

Responded. Very customer focused

Great truck and reasonable priced. Eddie ( sales ) was a great help❗️

Moses, Evan,,, were great Agents. We found a better car though.

Great! See you!

Although I did come in for and did set my sights on the 2009 Hyundai Genesis, I walked - err, drove out with a 2018 Chevy Malibu which was way more practical and exactly what I needed. I love my new car. My sales rep was awesome, transparent, helpful. He really took the time to assist me and answer any questions I had. I will be coming back here for future purchases (I don’t care if I currently live an hour away or six) I felt no pressure to purchase the whole time. I felt relaxed and was able to think methodically. Thank you McGrath Honda of St. Charles

They did honor the online listed price. All their cars have $900 in options added that they can’t/won’t take off. Found another $399 In accessory charges they slipped into our final bill of sale that we then made them redo. We got the car we wanted at a good price in the current market but be very careful and watch for extra unexpected charges.

Very nice and courteous we really appreciate you guys we give you guys thumbs up thank y'all

Very friendly and helpful.

Good customer service but border line harassment with how much they call you

we liked the service we got, very friendly, we liked it so much we bought it.

Not sure....Price listed online as $41,997 and the price communicated is $50,000. I appear to me they follow the old bait and switch philosophy. Not a fan.... I think this tactic will not produce loyalty or favorable referrals in the near future!

Quick and easy to walk out with new car

Vanessa, was great to work with thru email as well as Akira and Carlos at the dealership...They stuck to their offered price and actually came in a little under and gave me upgraded Weathertech type floor mats. Great team over there....A++++

The dealership responded in a timely manner and the contract person tried to be accommodating.

People are very good

It wasn't the right car for us but Carlos and the team at the dealership were great!

read your finance contract thoroughly before you sign. they will sneak in around $1895.00 extra in fees. call them out on it and refuse to pay the extra hidden costs

Stay away from this place, I called and made an offer on a car I had already looked at myself the day before, the sales manager George called me back and seemed to be upset about my offer ($2k)under asking price which I thought it was a good starting point of negotiation but the so called manager seemed to be upset that I made that offer, I asked him to give me a counter and he said maybe if you came in $200 to $300 I would and he hung up on me?? Really? what kind of place is this? I have purchased many cars over the years and never been treated this way. Someonelse will be happy to get my business (cash purchase). Stay away from this place not worth your time.

Prompt response. Thanks!

The car that was displayed was never there. The test drive for the car they had stopped on us and had a spider inside the car. Further more the finance charges are way over interest rate.

They were very nice and helpful. Went out of their way to deliver the car to me

The salesman was really nice, helpful and answered all the questions. I really recommend McGrath Honda.

dealer contacted me within minutes, and has been very helpful with making an appointment and showing the car.

Great service

Moses at McGrath Honda was very polite, knowledgeable, and helpful! Great experience. Love my new car!

friendly experience with no sales pressure.

We didn't end up purchasing the vehicle but Jose and George were very helpful and showed us a few vehicles and were willing to try to work with us to get us out the door with a price we were comfortable with.

They were fast to reply And gave me many choices

Didn’t buy from them, but gave me all information I asked for in a timely fashion.

Bought my car from here. They were very easy to deal with and helpful.

Car was in offsite detailing and not available for showing. Customer drive 30 miles to see vehicle not ready to be viewed. When asked rep why is it on site if its not ready, his answer was full of none sense and had to do with folks coming from out of state which made absolute no sense. Good luck with this place.

Very helpful, but purchased vehicle at another dealer

We set up a time for a phone call. They never called and I never heard back.

Another dealership that plays games! Drove 1 hr to view car after being told it was ready to view and drive, upon arrival car cannot sale due to some BS, this is happen after telephone confirmation before coming to shop, and was suppose to call Me back next day as usual nobody bothers! wouldn’t recommend this dealership. Hopeless customer service.

Another dealership that plays games! Drove 1 hr to view car after being told it was ready to view and drive, upon arrival car was in shop up on rack with wheels off, offered to leave deposit until I could return to test drive, was told They don’t do that, said I needed to write the deal in order to secure the car, without a test drive, I was told they would take off $100 dollar off list price for the inconvenience, wouldn’t recommend this dealership

Sent all information requested.

Easy, quick, clear.

Quick response and good follow-up.

Had to fight tooth and nail to get a reasonable price and a reasonable offer for my trade in. They originally offered 3K for my trade in. Just saw they listed it for $8,500. Good thing I didn’t settle on that terrible offer for my trade in.

My experience at this dealer was very good, however, I went in a different direction.

The dealer was awesome. We purchased this car, and the entire experience was great.

great

Good persistent follow up and they knew which car i was interested in. I did get turned off about them just before i planned on going in, because they called to be sure i was coming in for an appointment that i never made. I told them I'd try to make it over this Friday or Saturday after work, but never made any appointments.

Got right back to me and were very friendly. Called several times and made plans to go to dealership and see car. went to dealership and looked but were not open as too early. Ended up getting a different car. Would recommend McGrath to check on a car.

Bought from them last month.. paperwork process was bit slow even though there weren’t that many customers purchasing late in the evening.. overall good.

Our salesman Bryan was very personable and knowledgeable about our car. We got to the dealership about an hour before closing. Bryan and Ocelyn(sp), from the financial department,did not try to rush us at all, even though we stayed well beyond closing.

Car had been wrecked and the person I talked to said that it wasn't a big deal and that they wouldn't come off the price any. I don't know about you but If the carfax follows the car, it will always have been wrecked. I decided to look on CarGurus for another car and found the exact same car with lower miles on it for a better price that wasn't wrecked before!

I requested e-prices from several dealers, and this experience was by far the worst. All other dealers responded with pricing while McGrath Honda of St. Charles responded with a poorly formatted listing of vehicle details that not only didn't include pricing but wasn't even for the requested model. In the same e-mail they told me I needed to come into the dealership, clearly not understanding what an e-price request was. They then followed up with another poorly formatted email which, though it included pricing, was for yet a different model - still not the one for which I'd requested information. Needless to say, I bought the one I wanted from a different dealer.

Family centered dealer that will work with you to get the best deal possibly. Not the quickest experience but satisfied with their customer service and friendly attitudes.

good

Responded quickly

Friendly environment, clean,sales and finance ladies very helpful and courteous, dealership has a full service shop,convenient. They got me a very good rate on the purchase. Car is great, happy with my decision to choose them.

No deals regular priced cars. But good customer service.

contact through email and cell phone

Worst experience at a dealer ever. They made an offer on their internet page and when I drove an hour they would not grant it. They could not even produce the car. They supposedly had the car buried in snow at another parking lot with the battery dead. I was asked twice if i was actually serious about buying the car. After being disrespected i decided to leave. Well I did buy a car, but at a different dealer. And it is an SI. It is also the color I wanted for a great price of 21,200.00.

Contacted me promptly, very professional. Might not reach a deal, though.

Car was poor condition with brakes grinding and rear main oil seal leak. Worn everything for mileage. Had advertised before even cleaned up. Was ready to buy on site but they didn't budge on price even after I showed what I saw was bad. Car needed over $4000.00 of repairs that I saw and they couldn't talk. Was treAted as my time was the last thing on the importance list. For a car that was 17 years old and needing so much work, they should've been negotiable on price. Didn't care about my time and I drove far in rush hour traffic to see car. They blew this experience. Waste of time!! That's all it was.

Very courteous, Responded within a day.

I didn't buy the car. The saleswoman was honest enough to inform me that the vehicle was in the shop for a minor fix. Since I'm 1hr and 21 minutes away, the trip would've been a waste. Instead we decided to shop locally.

McGrath was very quick on contacting me and scheduling an appointment.

George is the salesman that I dealt with on my visit the same or next day of my inquiry. I drove a little over an hour there. After explaining what car I was looking for he found two matches and had retrieved the keys for the two vehicles that were in another holding lot to test drive. But when he asked what he could do to sell me the car today, I advised him I had to wait for my 19 yr old daughter to return from vacation in a few days to get her final approval since it eas a gift for her. To that he replied "well than come back when she's here. No sense in adding miles to it then." He said I could drive to the lot to see it and wrote the stock numbers down for me. I refused to give them my business and made the purchase thru another dealership.and within the week I purchased my daughters first vehicle. They valued me and my business.

George is great!

The car was not what it was listed as. Needed a lot of work both on the body and the mechanicals. I will never contact that dealership again! I drove 2 hours, each way, to see the car only to find it was a fixer upper.

Excellent customer service.

Quick response

They eventually responded via e-mail a day or two after the inquiry. In they end their location was too far to work with.

Very pleasant buying experience. The salesman was truthful, couteous, friendly, and efficient. He arranged a test drive and hastened the paperwork process for us. No high pressure techniques....just always, "how can I help you." We slept on our decision, and he was fine with that. I would go back and buy again. Ask for Dave Reid

I had to call them multiple times, the vans weren't accurately described online, and were VERY overpriced. I drove an hour out of my way while on a very tight time schedule for cars that were supposed to be ready for me to see. Not only wasn't the man I'd told I was coming waiting for me (40 minutes after I'd spoken to him), but the cars weren't ready. When another salesman took me out to see them he only brought one key so we had to wait for him to go all the way back for the second - since they hadn't brought them up like they'd said. Total waste of time and negative experience all the way around.

excellent

Very helpful and friendly

Quick response with price detail. Follow up phone call was informative and useful. Price was somewhat competitive.

I received a prompt response and several calls from personnel attempting to accommodate my offer. Unfortunately, we were not able to make it happen...at this point.

White glove service! Found the car I wanted and had been told by 4 other dealers in the Chicago-land area was "impossible" to get. Friendly service with a smile. No-hassle price negotiations too.

Appropriately responded to inquiries.

They are surrounded by rich community so they wont negotiate and the price listed for 2012 Honda CRV model is way higher than the normal price.

Friendly and competent. Derek was very helpful.

Very good followup and Service

Provided needed info

Still employ the old double team

They listed a 2011 Honda Odyssey with NO miles on it. Naturally I inquired, THAT one was no longer available, but had another one that I had zero interest in. Told "Lanna" what I was looking for, and to let me know when something comes in. They fail to tell you that once you have asked about a vehicle, their email barrage is second to none. I have responded several times to stop the email blitzing, but to no avail. I still get the cyborg Lanna's emails every day, without fail. TWO TO THREE TIMES A DAY. Epic Fail.

Worked with them before. They were fine!

Fantastic dealings with Chris

Good