McGrath Evanston Subaru

One of the Worst car dealer in town. Sales person unprofessional, unethical and careless i book the appointment with one of there sales person cameron on 17th October 23 had detail conversation to buy the car set up time to meet see him at 6.30 pm i travelled from Elgin to dealer place took me one hours arrived 6.30 guy guide us to waiting room and inform Cameron our arrival after 15 minutes Cameron called me even though he knows I'm there waiting for him informed that he soled that car. Never recommend any one to deal with them they so horrible peoples.

Was forced to work with a dealer named Omar since he originally contacted me. He left the showroom to talk to another customer. About an hour later he was still nowhere to be found. Left the dealership and Omar later texted me about the car I was reviewing. I asked him to text or email me an offer, to which he replied he would next business day. But, as you can already guess, he did not contact me.

I ended up buying from a local dealer but I had a great experience communicating with them.

The car shown is a diesel (TDI), but the actual car they are selling is a TSI gas-powered turbo car. Totally different animal. I feel like a bit of bait-and-switch, but probably just incompetence.

Very professional and helpful

Sales man was great, he had great energy and made us feel welcomed! The finance manager also had great energy 0 complaints, loved dealing with this place. Herbert & Curtis were amazing people to work with.

Great experience everyone was very nice pleasant and helpful.

Excellent

Fantastic staff and upfront with the prices with no hidden fees!

Response early and deal professionally.

The sailsman Herbert was very untrue and very unprofessional. I talked to Herbert before driving almost 2 hours to get to him and asked if anything was wrong with the truck and why the price drop. He said nothing is wrong just want to sale the truck. But when I got there and he pulled the truck up and came to get me he said I want to let you know that the truck needs a catalytic converter. I'm like why didn't u say this before I drove so far and I asked you . He said its not expensive you can get a after market and have a back yard mechanic install it for hardly nothing. Him not knowing that I know about car maintenance I told him this specific vehicle has 2 converters and how do you know that its not both converters? Then I said and the traction control abs sensor light is also a problem . All he could say is yea then said ill be back and left me outside with the truck so long until I went in to find him just sitting and laughing and talking with another worker. Very rude.

Our salesperson, Ron, was helpful. However, we had a long wait at the dealership while paying with a private source of money. Waited over 2.5 hours to hand them money and drive away. We were under the impression we had an appointment.

Quick response

sent a number of emails, very helpful, but I ended up going to another dealer

The dealer name is Lou.He called and left messages continuously.When I finally responded,we set up a date and time 10:30 am 10-16-21.He called me at 9:30 am and said he wanted to remind me we have a appointment. I told him,I am a man of my word I'll be there. As I was 2blocks away from the called me saying he sold the car. I continued to come after driving all the way from Cicero and came in.I could tell who he was immediately. He was running around like a chicken with his head cut off to seal the sale while I was there.I ask him are you Lou? He stated yes. I explained to him,this is not customer service, building a relationship and then sale the vehicle before the scheduled appointment I just got a (loan) from the bank for what the Impalas was worth and he sold it,before I got there. I talked to George the manager and he even said,this could of been handled BETTER. I left. No professional courtesy,No trust and insensitive to the customer. Choose another dealership. No Trust!!!!

A plus

Helpful, no pressure, reply back pretty quick.

One of my best experiences buying a car, hassle-free, straight to the point salesman, professional, quick, very helpful. Great dealership and management, everything clean, cars are in excellent condition in and out, awesome place to buy a car highly recommend!!!

Very easy. It was a quick process, and salesman Ken Zeller was very helpful, professional, and friendly.

I did not purchase my car there but their communications was excellent. Will definitely keep them in mind if I decide to purchase a Subaru in the future.

Great car buying experience thanks to salesperson Jim Kottler. First Subaru and love it!!

Very responsive! Salesperson contacted us right away.

They contacted me several times for follow up, but I had no way to get there. I found out quickly that I would have to shop locally.

Very prompt, follow up and informative

Great communication and follow up. Thank you for making it easy.

Jeff the internet manager was great, sent me multiple cars to review. Larry my salesman was knowledgeable and friendly. David the finance manager was professional and helpful. Great experience buying my car.

Fast response, nice guy and knowledgeable and NOT pushy:) A pleasure to do business with them.

Great job. Nice place to do business with. I will buy from them again.

I was not able to see this car. This car was being sold to another buyer when I went in to drive it.

They were very prompt in responding to my request for information about the vehicle.

Friendly response

Worked initially with Fred which is the internet manager to easily schedule a test drive. Showed up and was introduced to Omar who is fantastic to work with. No stress, no pressure opportunity to test 2 vehicles. Highly recommend this dealership and these two professionals.

Mr. Goldman was very helpful. Hope the car is still for sale

Amazing team, thanks!

Car was not ready to be sold, so had return another day to pick it up after it was detailed. But they made it right for us.

Follow up was good.

Did reply back to me

Dealer was fantastic.

Dealer responded within a few hours, made an appointment to and they had the vehicles ready for viewing even though they were super busy, Omar answer all my questions and gave me details about the vehicles, he followed up with me to see how he could help with the purchase, very professional and not pushy at all.

Didn’t end up with this dealer but appreciated quick and courteous follow-up.

Excellent buying experience

very professional and helpful .

Very professional and quick to respond to my inquiry. Even though I found a vehicle elsewhere, very helpful staff, highly recommend.

I scheduled an appointment the day before to see a car the following day drove over an hour to see it and the car had been sold the previous night! I wish I had been told the car was gone before I wasted several hours to see a car that was gone :(

Got the job done and was very please with the service!

They provided the best car buying experience we have ever had! The staff were knowledgeable and professional and Omar was an amazing salesperson.

Omar and team were responsive, knowledgeable, and helpful. Well done!

Good communication.

Friendly courteous phone contact. Never met in person because the vehicle was not right for us.

The online sales rep was quick to reach out by email and was good about following up. The in-store salesman was not very professional. When we came in we had another employee flag him down and he just ignored us and went on assisting another customer. Then, when it came time to talk numbers on the car, he was not interested in negotiating the sale price one bit. It's like he really was not interested in earning our business, and when we said we'd take our business elsewhere, he made ZERO attempt to save the sale. I was not giving low- ball offers, but did want a starting point for negotiating the price of the car. The salesman didn't budge one bit, and didn't even make an attempt to reach out to the sales manager to work with us on the car price.

Reached out to us about vehicle righaway.

Responded quickly. Unfortunately for me car was just sold

The dealer was quick to respond to our inquire, Overall our experience was very positive.

Benny was a kind, professional and truly down to earth salesman. I really appreciated the service.

responded quickly.

Excellent service!

I received two automated responses that did not address the question I had asked. Both emails I received used the phrase “touch base”. Which sounds like a boys club thing to say. I’m a buyer from out of state and want my questions answered. The invite to “come on in” and take a test drive also makes me feel like the dealership isn’t listening/talking to me.

They were diligen about returning my calls and answering questions.

Larry was fantastic. Very responsive. Followed up with every question I had. No pressure. I ended up buying a car from him and I was in and out in less than 2 hours.

Very helpful dealer

Good follow up and informative. Not pushy at all.

Good

The dealer responded promptly and followed-up.

I was contacted immediately. MY salesman, Larry Komisar, answered all of my questions, was professional, helpful and made purchasing this car painless.

Bought car from them. They were very helpful.

Very prompt and courteous responses. Did not have right vehicle available.

I like their honesty about the Nissan. Cause some car deal will tell you anything just to make a sell.i will shop with them when they get something with in my budget range.

I was very happy will shop their again

Great experience. Didn't buy because the car didn't qualify for financing but I would definitely consider this place in the future.

Great buying experience with excellent customer service with no haggle pricing that consumed my time.

Great. The car gas was just about empty and no car wash other then that The sales person Ron was excellent in helping getting the deal done

I didn't end up buying the 2013 wrx. Very helpful staff and very honest. I ended up purchasing a 2016 wrx from them.

Quick response

The car was sold 20 minutes b4 I got to the dealership, but the sales personnel was very nice and polite.

Car was in HORRIBLE condition, dead battery, wouldn't start with a new battery, badly rusted underneath. Salesman was professional and courteous, finance manager was rude and bad at his job. Ended up buying from another dealer.

They did get back to me quickly and were very helpful

This dealer responded quickly to my request forinformation regarding the Ford mustang gt. I decided not to purchase from their dealership

This dealership is horrible, the people there were not very helpful or friendly. No one came outside to great us when we arrived. The car was nice but when it was time to finance the car they would not let me use my pre approval for a loan from BCU. They became very combative and said they have never heard of someone leaving with the vehicle and the credit union sending them the check for the car. I went to a different dealership and purchased a better car using BCU with no problems. I wish there was a 0 star rating.

Great communication.

Chris and Karl contacted me via email and phone. The difference was they had 2 subarus available so my odds were better. They were responsive and made the transaction go quickly. I am an out of state buyer and I felt they were fair in their offer for trade and movement on the price of the car.

I got a great deal on nice car.

Quick responce and sent a few emails to follow up.

One of the keyfobs was non-functional. Review mirror compass also doesn't work. No details were communicated about any of the non working items. I realize car is "As Is" but simple honest disclosure would have been appreciated. I paid full asking price so I was disappointed with the surprises. I hope there are no more. Buyer beware.

I purchased this car yesterday and had a very good experience. I would buy a car from them again.

Excellent quick response great dealership

very good

Dealer contacted on the same day and provided detail of information. Even I did not buy from them but I have good experience with this dealership.

Our experience was great. We were able to get the car we were looking for.

Happy with my purchase

Very professional

Rob is great!

I like it

Never went to the dealer, as I was looking for the above mentioned Certified Pre-Owned, but they did call me.

almost immediate response--very willing to discuss purchase options

The process was rather easy to figure out. Everything went how you'd expect it to go when buying a used car. The only issue I had was that the wheel lugs on one tire were only on finger tight. I didn't find this out until I heard a noise that sounded like a flat tire and investigated it myself so make sure that you check all of the things that you would assume are done!

Drove 4 hrs. to get there and 4 hrs. to get home. Saw vehicle and worked out a deal , which they did. Told them that I would get my loan through my CU, so I gave them a deposit to hold vehicle till I worked out financing. Left CU at 6PM Fr. evening, had to wait till Mon. for approval, in the mean time Sat. they went ahead and sold the vehicle out from under me. On Monday I got my loan approved. They also ran my credit through 5 banks which lowered my credit score 25 points. I do not understand there business ethics and would not recommend them for anything. Retired from Auto Business as Commercial truck manger of 32 yrs. I`ve never seen any one treat a customer this way in all my yrs.

Dealer kept me up to date with the availability of the vehicle

The dealer was very rude and immediately started filing paperwork for purchase without talking to us about the car. Then they told us they couldn't get financing on it and wanted us to spend double the amount on a new car. Wasn't worth the hour and half drive to the dealership, don't do business unless you're dead set on this specific car and can pay in full on site.

Excellent in all regards

I ended up buying the car, but service was lazy. I'm a nice guy! They just seemed like they really didn't care(perhaps it was because the car was under $10,000). The business manager and the loan manager never seemed to me like real people. I hope the car holds up.

Good communication

They called and emailed the same day I submitted a CarGuru request, but they weren't pushy. I scheduled a test drive, and their route was varied enough for me to get a good idea about the car. Given that the car I was interested wasn't a Subaru, German was extremely helpful and knowledgeable. Omar, who was also involved was helpful even when there was a problem with the very old car I was getting rid of. He was also extremely helpful getting the car to my mechanic to check out. The used car manager was a little cranky, but I didn't deal with him very much. One tiny issue: when I picked up the car, there was some mud on the driver's floor mat. Like I said, a tiny issue, but on a car that was extra, extra clean inside and out, it was noticeable.

Fantastic

Contacted and vehicle was sold.

Rude staff. Plays games. Not impressed.

Internet salesman never got back to me as promised. I then had to contact them to see if the car was still available. Lucky for me it was and I was able to complete the purchase. I dealt with Omar who was a pleasure to deal with and made this an easy transition.

called back right away although the car had sold they offered another car.

Our experience was easy and awesome everyone was friendly and willing to go the extra mile.

I did not buy the CAR here but I went there twice and honestly this place is a good place. Nice people, clean place and friendly sales men. The price was reasonable and I even got a discount offer but I got busy and when I went back the car was sold .. Again i think the people are very nice. Derek thanks for being nice.

I highly recommend this dealership!!

Very easy to work with, quick response and no pressure. Car was as described and price was as discussed on the phone.

I test drove a car I saw listed on Car Gurus. We worked with Anthony Green, who was so personable and easy to talk to that we were sad we didn't like the car. Didn't end up buying a car here, but wished they had something in our price range because we liked working with Anthony.

excellent honest service. Derek was great.

Even though I am from out of state, this dealer's sales staff rocks it!

He did call back. I did call a few times . Over all nice to deal with over the phone..

Didn't purchase vehicle here, the Manager emailed me quickly though to say they just sold it, and to see if they could locate me another one.

Where to begin? Well the one star is for Derek the saleman...the dealership lost my respect trying to sell a car that interior looked great, but a local mechanic said the engine was about shot, cat conv bad, and I...myself could see the horrible leaks by the back tires! I called prior to driving 1 hour 20 minutes to see this car...Derek who said I will be surprised by the car (how good it seemed) only to feel angry they are trying to sell it like it is a good car and it is not even close. "All that glitters is not gold!" I really hope someone doesn't get taken. I expect this from some fly by place, not Evanston. I wasted gas, money and my time! A 5 minute lift by their mechanic had to have seen this...being a woman thank god I had it checked out. Buyer beware. I would be happy to give another star if you reimburse my inpection money back! * CUSTOMER SERVICE ZERO...shame on management for not reading my copy of the inspection, the car is still for sale 1996 red Camry LE with approx 57K? I did notice they dropped the price by $500...probably what the car is worth. Shame ) ; Worst car shopping experience of my life.

This was a great experience from start to finish!

good

Was not able to put in effort to help me.

Derek provided very good service.

Good dealership.

Didn't end up buying from Evanston, however their communication and service is great. Will consider in the future.

Great Experience!

the sales man didn't rate very high with me, couldn't understand the accent. I drove about 2hrs to drive the truck, I had him speak with my bank, the bank asked him to fax over the information. When I called my bank the next day they said they had not received any information from the dealer. I later received a message the next day from the sales man saying that the truck had sold last night or that morning early not sure when it sold but was no longer available. He should have told us he had an interested buyer before I drove 2 hrs. I wouldn't deal with this dealer again.

bought a vehicle from them!

Pleaseant

Quick response - and they don't continue to bother you!

good communication, responded quickly to my request for information on-line.

Wonderful!

I bought a used car here, top rate first class service. Rod helped me who was awesome. But all the staff were friendly and helpful. Definitely recommended!

O.k

Asked questions regarding last accidents on the car and that's when they stopped returning my emails.

It was good.

Would recommend this place anytime. I will buy my next car here!