McGrath Elmhurst Toyota

Excellent Service

Team contacted me very quickly and in short time.

Nice people to deal with, straight shooters but price their vehicles at a minimum 2k higher than any other dealership. If you’re looking for pre certified then I guess the price does reflect the value of that. Not needed imo when purchasing Toyota. They last 300k with routine maintenance.

Melissa Gracia was very very pleasant. I talked to her several times on a vehicle they had that I was interested in. But we were so far apart in price. I have found that certain colors go less while other cars same thing with maybe 10 miles different go much higher. They still have the same value. I knew going into this what I was willing to spend . So I’ll keep shopping. But Melissa was excellent to talk too. I’m giving Melissa a 3, I think they are very busy with the the internet that they try and keep up with. We were too far apart with price for me to purchase. So I’m continue my search.

Although salesperson was friendly the inconvenience I was caused erases that. I was told the truck was on site for a test drive , I live 40 minutes away. When I arrived she had said “ sorry” but the truck was still in transit and didn’t know when it would be on the lot. A week later it was sold!!!

Savannah was excellent, and very responsive - they had great pricing, but their car was missing one option we wanted. Had we not wanted the additional option, we definitely would have purchased from them!

Dealer was great with providing info. on vehicle of interest.

Omar and the entire dealership was great to work with. They had my vehicle waiting up front when I arrived, clean as a whistle and ready to go. Everything went smoothly and I was in and out in about an hour. Me and my wife had our grandson along for the trip and everyone at the dealership was even very accomodating to him. Loved this place and would absolutely recommend visiting and purchashing from.

I am from Joliet Plainfield area it is very hard to get a good deal on any car out here. So I ended up heading out to Schaumburg where I was bounced around to three different people and I felt like they did not want to sell me a car worst sales people I’ve ever encountered. So I headed out to Elmhurst Toyota where everyone was very nice I ended up working out a deal on a Highlander Limited 2019 whole process didn’t take more than hour and a half to two hours And I was heading home with the vehicle I wanted I recommend this dealership to everyone

They tried. I give James credit for trying to sell me this Toyota Tacoma I asked to test drive. We went for a test drive- he was in the back seat and jumped up and reached over to the steering wheel to hit a bunch of buttons to try to show me the stereo and stuff.- while driving in an area I'm not familiar with at 45 MPH. The tires were shot on the truck they were more worn down than the tires I just replaced on my back up car. They tried - just not for me.

They were responsive and gave us a great deal on the car we were looking for. Kevin Merse was a helpful and responsive sales rep. The person that contacts you from CarGurus takes you through the full buying process, which I really appreciated. Taking off a star for a couple of reasons. 1) While many reps wore masks, a few didn't, which made us uncomfortable. Further, some had their noses exposed in the mask, which defeats the purpose. The finance guy was coughing in a closed room with us in it and his nose exposed, and now we're quarantining. Won't matter to everyone, but if it matters to you, take note. 2) Our credit union offered to beat our interest rate on the loan if they'd make us an offer in writing, which they outright refused to do. I think that's pretty typical, but we were annoyed. Still, we walked out with the car we wanted at an unbeatable price, so the buying experience was good overall, especially compared to other shops. We'd shop there again.

My salesperson, Enrique Valdivia, made the buying process very smooth. He did a good job addressing all questions and concerns. I would recommend him and this dealership.

Dealer has been very available for information and has been quick to get back to me.

Demi was the GREAT she was so helpful and precessional and Dave the financial person was awesome as well he made the process so smooth

Very easy to deal with. Not the painful experience buying a car can sometimes be.

Answered my questions

Friendly, not pushy and treated my wife well. Also efficient- we did not spend a ton of downtime wasted. Car was in great condition and clean. Also put a full tank of gas in it for us when we purchased. Something we did not get from other dealers recently.

Great communication

We had a nice experience dealing with Mr. Kevin Merse, even though we have a small change to get a car, he was there to help us and make us feel comfortable. Thanks to you Kevin, we have a car that we can use.

Was very upfront with their offered price and responsive to counteroffers. They just couldn't find the vehicle that matched exactly what we wanted, which is a shame because I would have bought from them based on their candor and speed!

Honest and straight forward in their dealings

Jasmine took us for the test drive. Did not know much about the vehicle. But she was very pleasant. The manager she brought over to “close” the deal was very arrogant and condescending and let’s put it this way, “less than truthful”. Needless to say I did not purchase the vehicle. I felt very uneasy about the whole thing and went with gut. I walked out. I’m glad I did because I found the exact same car in much better condition and the shenanigans!

driver responded well

I'll never do business with them again. I made an appointment with them to test drive the car. When I got there, I found out they sold it the day before. Then they tried to show me a make of car that I didn't want. No one bothered to call me to say that the car had been sold the day before. They wasted my time.

Great

Marlen was great! No pressure to buy on the spot. The finance dept was pleasant and very helpful. It was my first time car shopping on my own and it was a great experience.

Very good

Good follow up

Excellent service. Very professional and helpful.

Good

They take the time to help you out even if you are just inquiring.

Extream high pressure sales i had to ask them to sliw down before i blocked them. I finally got a emay saying sorry

While the dealer did not actually lie to me about the condition of the vehicle I was interested in, I feel they did delay in telling me pertinent facts about it that would influence my decision to visit them or not. They also delayed putting actual photos of the vehicle on CarGurus while using stck artwork in place of photos on their own website for the vehicle I was looking at. I will not show interest in a vehicle from this dealer again.

Melissa was wonderful . I would absolutely recommend this dealership

Hey Folks...This vehicle has 68,074 as of this post date. Not the 60,050 being advertised. That's an 8000 mile difference! That should be updated with that kind of variation! They say on their website odometer is 2521miles below market average! Comon!! It's over the average!

While speaking with the finance girl about my loan, she tells me that someone just walked in and is looking at the Porsche Boxster, a minute later she tells me that it was sold. I wasn't even given the chance to except or denie the offer.

I am 45yo so I've had many experiences with dealerships throughout my life. My experience with Andy Hoeft and the dealership was one of the best I've ever had. Thanks

Tom was great. He was patient with us and helpful. We also got a good financing deal with them. The entire process was quick and painless!

Timely feedback

Lots of excellent follow up from the internet department. However it was not the car for me.

The dealer was ok but the vehicle has some significant damage and needed some other cosmetic work. Overall I did not feel it was worth financing, if I had cash, I may have purchased this vehicle. I've seen others in better condition for the money.

Very helpful, professional and accommodating.

I've purchased from this dealer before and I would highly recommend them. I didn't purchase this car, nothing wrong with it. Someone else purchased it while I was shopping around. That's the nature of the business.

they had a person with us for the test drive and she also explained the feature of the car etc. the rate did not workout for the us.

Seller frequent contact very professional

Fantastic

Great working with sales and finance!

I negotiated for the 2014 Tucson SE AWD and after a mutual online agreement with the agent, it was decided that I come over, with the full payment, this Wed. I made all bank transactions and even got my trade in car title for a satisfactory buy and sell . I get an email the car is sold, the evening before my day of going to the dealer. Disappointed. After 3 days of negotiations and getting ready, to be given the disappointing news.

They did their best to make a deal I may still buy

Great information

Quick response.

The Elmhurst Toyota dealership impressed me with every aspect of my purchase experience. I have never had such a good experience buying a used car before. No hard sales pitches, no long waits. They were friendly but professional, and fast and efficient with all the necessary paperwork.

The people at Elmhurst Toyota were professional and properly prepared and responsive to my needs and made the buying experience a pleasant one.

Quick reply, good communication, A+

I got a great deal on my Toyota Corolla

Emailed back very quickly. Made an appointment to see the car. Got there and the car wasn't clean. Opened sweet & low packages in the door slots. Visor was dirty with finger prints. Pulled down the armrest in the back seat and found a half eaten dog biscuit. For having an appointment, I was very disappointed is the presentation of this car.

Huge, gorgeous facility with many cool features other dealers don't have. Unfortunately that was the best of it. I went in to see a specific car, but before I could see it, the salesperson sat me down and asked for all kinds of personal information. I wanted to see the car first to make sure it was still available. When i pointed this out, she stated that the car was being detailed at the time. Very unfriendly and not in the least bit interested or motivated to make a sale. I walked out. If this was an indication of the customer service I was going to receive at that place, I would rather take my business elsewhere.

They responded appropriately

The dealer had to be called 3 times to get information on the options available in the car. They seemed to be eager to get me to test drive it before I found out about all its features. Specifically, I asked if the car had Navigation, and had to call thrice to get an answer.. that it did not have navigation.

Very prompt and helpful.

I changed my mind to buy the SX model car with infinity radio. They were responding very quickly but we changed our mind to go for SX model. They have EX model.

They were very good at responding but I purchased a vehicle from another dealer

Courteous sales staff, attention to customer needs, made me feel comfortable during the initial process. Absolutely no pressure to buy. Did not buy the car for other reasons.

Dealer responded very quickly and provided contacts info. Have not had time to go in and view the car just yet but will definitely put themon the short list.

Worked with nick he was great. Red just not my color.

The dealer did follow back up quickly. However we ended up purchasing a different car.

Great contact. Attention and responses from their on-line salesman Andy!

Salesmen was professional, polite and he didn't force me to buy any additional service or equipment.I didn't have to haggle the price either. For the first time I didn't have a headache after buying a car.

Good

Wuick response and a very nice selection of vehicles. Would buy here again

still waiting on a day to go visit in PERSON

Service was Great, I received a good deal thanks to Cargurus and Elmhurst Toyota

Quick response

Sam from Elmhurst contacted me quickly and gave me a quote. Also followed up.

Very prompt

We bought a used Toyota Sienna and love it. Great car, great deal. Thanks to Tamika, Rob, and John for all your help getting our car on the road! Elmhurst Toyota has a great team. We appreciate great customer service! You can feel confident buying from this dealer!

My experience was very good. I ended up buying the vehicle

Went to Elmhurst toyota to see,vechile I get there and don't see red tacoma with topper. I go in to ask. A polish woman tells me they have truck. I go out and she shows me one with no topper. I state that I have been looking at this truck for two weeks with the topper, color red and with 202,000. She states that this one with 202,000 is new. I tell her I saw it on web at elmhurst. She lies to me and states again that they only had it 2 days when I've been watching for 2 weeks. I contact the customer help line at elmhurst toyota and when I tell her about it she hangs up on me. I stated the truck picture was taken in a garage. The polish lady stated all trucks pictures are taken outside.Another lie cause when I got home the pic was changed and the new pic with tacoma red with 202,000 was taken in same garage. They took topper off so they could repost to show less days on market. Elmhurst toyota are liars, and a shady dealership. They think the public is dumb. All I wanted was an honest answer and I maybe would have considered truck. Lying to my face is not a way to get customers. I love toyotas but am telling everyone to STAY AWAY from Elmhurst Toyota!!!

Great experience bought car for my granddaughter pleasant experience great car!

Show me a vehicle that was overpriced and had too many problems motor mount was busted suspension is busted did not try to help at all poor rating

Prompt response.

I decided not to deal with these people due to the initial communication via e-mail. Not very professional in my opinion.

Kept harassing me with texts and emails even though I told them I am not interested anymore.

They called me and then called back to say the car was sold.

Fast to respond to bad I missed car it was sold

Great customer service ...

Provided answers to all of my questions in a timely manner.

I was contacted by Melissa, who ignored my note asking them not to call me but to email me because I work nights, after calling me at 10am she proceeded to call, text, and email me until I responded. The price they had listed was very high and I asked her what they could do. She responded by asking me what I wanted to pay and added a smiley face to the email. Her interactions continued in this childish manner until I finally offered a lowball price for the car. She then ignored me for three days before responding to say her manager refused the price and I should stop by and see the car and I would understand its value. NOPE! Done playing games. I want a great price on a great car so this was not the dealership for me. Too many wonderful internet dealers to waste your time here.

Best deal with a used vehicle that looks brand spanking new!

Great deals on very good used cars, very pleased with the buying experience. I was in and out with my new car in just over an hour. Thanks Melissa and Micki!!

Purchased king ranch with ding in windshield which spread across windshield next morning. I call my sales person/s and they didn't return my call. I guess once you drive off the lot they don't care they have made their commission

awesome!! our salesperson PJ, is excellent! the car is perfect!

worked with PJ and got a great deal and yes i bought the car

Fast service very helpful.they got me what I wanted even that I had chapter 7 on my credict

Prompt response but not much progress unless you go there.

TAlked & explained not what i was looking for

Email response was good, however salesman told me to buy a car from a different dealer because "it's a good deal." Didn't even want to try to make a sale.

Overall positive experience

Pj was amazing, very helpful and gave me a good deal.

Amazing customer service, representatives were very nice and not pushy! I loved it there.purchase went smooth and very informative made sure I understood everything!

After I test drove the vehicle and agreed on price I discovered that at delivery they had removed the all season floor mats. When I inquired why they were not in the car the salesman said they were not part of the car and would cost an additional $600. ...Classic bait and switch. In truth I should have walked out but I purchased the car and drove directly to Weather Tech's showroom and purchased a more complete set for $400

Great business

Excellent Experience! Internet sales and manager were very accommodating! The experience went just as I'd hoped it would! PJ (sales) knew exactly what I wanted, listened to me and stayed positive throughout! My overall experience was the BEST and most comfortable I've ever had purchasing a vehicle! Positive environment / friendly personnel - highly recommend to anyone!

Jeff was AWESOME!! He did everything he said he would do! Highly recommend this place! !!

Dealer followed up immediately and was respectfully persistent but not at all pushy. Every question I had was answered quickly and thoroughly. We didn't end up buying from them but I would refer them to anyone looking for a good deal on a high quality used vehicle.

Folks were great to deal with and showed me several vehicles that they thought I would consider. That was above and beyond what I expected. I would recommend them hands down. I dealt with William Perez, didn't push anything on me just helped to find what I was looking for.

They are very friendly & help full

good

Elmhurst Toyota has been very prompt with information.

Jeff Cummins is great.

Stay away. Dealer has wrecked cars... Do not trust Car Fax.

I wanted a specific Toyota Sequoia but my credit & income didn't allow it. Instead of searching for something that would suit my situation, he sent me away & he was angry as though I wasted his time. I would never go back there again!

they responded quickly and I'm about to purchase....

Excelent service, friendly people.

Very resposive

good experience. sales people were friendly and knowledgeable.

Awesome

service for purchase was very good. Had to negociate for fair trade in value. Got good price for replacement vechile. Would try them again, but like every dealer I have eve been to one deal a a time.

They advertised incorrectly.

Dealer responded quickly. Haven't purchased a car yet from anyone.

Absolutely the best and most respectful dealer in town. Very courteous to women. Answered my questions, took every minute I needed; it turned out I needed a number of hours to make my decision. Were most eager to negotiate down the last detail. Highly recommended. Also, my English is superb, but I liked how all the salespeople were respectful and many spoke more than one language.

Sales agent responded promptly. It was just an inquiry so no additional calls.

Recommend

Dealed wanted $4000 over the advertised price. Why do they even bother to advertise a price they cannot deliver?

They went out of their way to be helpful. I would contact them again.

Over all a good experience. Melissa Garcia was our sales women and she was excellent. There was a slight misunderstanding with the sales manager but overall not a bad experience.