McGrath Audi

Excellent communication. Answered all my questions. I’m just trying to make a decision.

Gio did a great job helping me out, everyone at the dealership was polite and friendly. I would strongly recommend going here

Was very responsive to all my issues and concerns. They were patient and committed to my having a valuable experience. I would recommend them to my family and friends.

Even though we were only buying a used Mini Cooper, they treated us with respect. This be a dealer selling 100,000 cars. I would definitely return In the future. Wesley was more than happy to help us get a great deal.

Very pleasant love my car!

I test drove the vehicle on a Wednesday night, I planned on coming in to purchase the vehicle after work on Thursday. Dealership personnel called me Thursday morning to verify. Later that day they informed me they sold the vehicle. Be careful about this dealerships sales team's. I reported this to the GM and he was helpful. Very disappointed with this Dealership. Thank You.

Costumer service was good but after I purchase the vehicle I found 2 bad tires and I called for 3 days and I never got an answer about replacing the 2 tires so it seems like they care only when you are about to purchase a vehicle

Great car/price

Very clean and friendly

Good Service

Kind and forthcoming

This is the second time I've bought a car from them. This was definitely a different experience than the first. I was happy with the salesman, but every other aspect was pretty disappointing. The first time I came 4 years ago it really felt like a top tier experience. It wasn't the case this time. I didn't want to drive an hour away to get a car unless they were willing to offer me a fair price for my trade in, and they didn't. I felt compelled to take the offer so I didn't waste my time. They assured me that it was impossible to give me more for my vehicle because of what they were selling for. The lady I talked to on the phone assured me they'd give me top dollar for my trade in. That definitely didn't happen. I didn't get the $500 off for buying again from them. The car wasn't clean when it was brought out for a test drive. I'm going to have to bring the car up there again to get it cleaned even though they said they'd pick it up and bring it back. Just disappointed overall..

Great Service

It was an excellent experience. Bill Wilson was very knowledgeable, and he was very professional.. I am definitely going to return if I see a vehicle I am interested in. Omar was very nice to deal with also

First thing in the morning Monday I had requested and uploaded all my trade info and requested an appointment at 6pm for a test drive. After having an entire day to prep the car was filthy outside and in, not moved and zero attention given to my trade - I left with no info on my trade and wasn’t called back for days and they still didn’t have a trade number. If their car was clean mine was from Heaven. They offered $5300 less than what I did trade my vehicle in for on a much cleaner nicer vehicle. This was a waste of time and a joke for me. The internet people are prompt and call you back the rest of the team dropped the ball. The vehicle drove decent but had a rattle, dings and curb rashed rims.

Was able to get in to see the car quickly. Once we saw the car we had concerns. Was given the mechanics evaluation but it seemed the dealer did not want to address any of the problems. I guess with stock so low they don’t need to please customers. People were nice just not serious about selling cars

When I contacted them they said the car was no longer available for sale but they had others on the lot similar. Bait & switch

Very fast follow up and helpful communication.

Quick to respond

Everyone we dealt with was super friendly and treated us as if we were buying a new car, not just the used Chevy Malibu we wanted. Best car buying experience so far, and we've purchased a bunch of cars over the years!

Great communication! Did not go with this dealership, but would for sure recommend to go see Cesar for your auto buying needs!

They responded with a junk email and a text message, though they never called. When I called the next day, they said the vehicle was on a test drive and they would call back and let me know if it was still available. I was ready to purchase with a prequalified loan. They never called back and failed to answer the phone. NOT the Professionalism I was expecting from a Cadilac dealership!

No real follow-up, nothing beyond initial contact. I requested a build sheet which I've not yet rec'd.

I spoke with a representative and made an appointment to come in for a test drive. When I arrived the car was not there. They all seemed to know it was being detailed. It wouldn’t be ready to test drive for days. As I was very interested in the car and had driven quite a distance to get there, the salesperson suggested I could test drive a similar car and begin paperwork. Sure, but I made it clear I was not signing anything until I saw the car I had come in to see and test drove it. I had already received a trade in value for car elsewhere. Not only was the trade in “deal” they offered $5,000 less that I had been guaranteed elsewhere, the financing numbers seemed high and there was no interest rate shown. Lots of fast talk and no numbers that made sense. I walked out, no car is worth being treated that way. My fault I didn’t walk out immediately.

Very helpful

Sales team was polite and easy to talk to . It was my intention to return for second look , but someone purchased the car shortly after I keft

Prompt. Responsive. Easy to work with. Kept pushing other new cars that they had on the lot other than the used one I was interested in. Deducted a star for that.

John in sales is an asset to your team. Great guy

I got to see and drive he car and they were very helpful.

Office stuff was very polite. Sales rep was helpful. Knowledgeable about the car I was testing. All in all pleasant experience!

The dealer responded to my request quickly. And by them doing that, and with good service, I purchased the vehicle.

I went to test drive one and walked out with a different model. Loved my sales rep willy!

Good

Great dealership

Knowledgeable staff. Courteous service.

Quite possibly one of the worst experiences when negotiating. Came to an agreed upon price, which took way too long as they played the trade-in value game, but once revealing that the payment would be in cash, the offer was revoked. All that time negotiating for barely a couple of cents, for nothing. The shrewd associate manager advised us that they don't negotiate used vehicles and wanted full price, even for a nurse during the pandemic. This experience ruined my week; I'd suggest not going here unless you wanted to see some cool Audi's. Email response times take a couple of days as well.

Real jerks, found out they sold the car through your website, had an appointment to be there Saturday, August 1 9:30 in the morning, did not bother to call me, waste of time

Quick response. Very helpful. Answered all my inquiries. However price was to high

They were prompt in getting back with me and were helpful answering questions

They try every possible way to manipulate numbers and take more of your money. They never talk real numbers but use terms such as “taxes and fees” to charge you extra. They don’t drop the price but instead say things like “are you okay with this monthly payment “ which prevents us from seeing the big picture. They make you wait and never give a good deal hoping that you’ll just accept whatever deal they proposed at the end of the day in frustration. Worst experience ever.

Responded quickly, friendly and helpful!

Excellent servce, responsiveness and follow-up.

Test drive took 5 minutes yet in the beginning they took a long time getting the car and then afterwards took a long time getting us a quote and kept our car keys in the process. Not a great experience

Had a good dealership experience. Only downside was wait time was too long as financing was challenging due to negative equity on trade. They could have let us go and work in the background with follow-up response. Otherwise it was pleasant experience on everything from reception till deal-making.

Good communication and follow up

They responded right away with the information that I needed. It was a great experience.

Really nice group of guys Rony was very helpful with tons of knowledge. And most importantly it was very fast

Love everything about the place

Quick follow up and friendly service

dealer called tried to make a deal but the numbers didn't work out for me.

The dealer was VERY prompt in responding, and followed up with additional information as requested.

I made a appointment to see a car, when I got there they had me wetting for one hour and then service representative told me that they sold the car. I was very disappointed.

Excellent dealership

They got right back to me with the answers I was looking for. Unfortunately the car was missing some options I would really like.

Great dealer, Fast service and open to negociations

Salesman Andrew was great, new the product and went on two good test drives. The sales manager however was the typical car salesmen. Tried to switch me into a car I had no interest in then, only was able to drop the price $200, and Then offered a price on my trade that was 5k less the average Kelly Blue Book. Shady dealership, beware

We traveled 1.5 hrs from Milwaukee on a Monday evening to look at the 2017 Subaru WRX . The dealership was impressive and the staff was great to work with. After the decision was made, we worked out a deal to buy the car. The finances could not be completed that night. Omar, the salesman offered to drive the vehicle back up to Brookfield the next day to complete the transaction and did so. That's amazing customer service!

They were responsive and helpful.

Immediately responded to the emails and voice calls.

Dealership is too big, too busy, too many hurdles and hoops in the 'buying process'. I actually walked into their showroom after checking out a used car on their lot. I made a reasonable offer on the car to the showroom host who greeted me. I then sat down and waited for 15 minutes, but was never introduced to a sales person. I was told I would need to go through their 'buying process' before I could speak to someone in sales. Buying process?? I was hungry, had come a long way from home to buy this car they advertised on the internet (I even had an appointment for that time, set up earlier in the week by one of their on-line sales people) and was short on time, needing to get back home and then to work. So instead of getting sucked into their 'buying process', I went to lunch (drive-thru) and then bought a better car for less money from a more personable dealership just down the road. Quick, easy, and fair process. Guess big isn't always better for McGrath Audi??

This is a very reputable dealership. They are no hassle and straightforward.

I contacted them a few times by email with no reply any of these times . I finally got a chance to call during their hours and the car was just sold

Great dealer. Good customer service. A+++++++

Immediate response. Informative and helpful. Sent me info I asked for and follow up was good.

They are good people and help the customer.

Responsive and friendly.

Best salesperson!

The original car was not available, but they had another one that was very similar. I bought a different one from them and it was perfect. Very solid car and a fair price. I will buy from them again when my next child is old enough. It was a great experience and I am very happy with my purchase.

I ultimately bought a car from them. They were very helpful!

This is the car we will be purchasing. The staff @ McGrath have gone out of their way to accommodate us!

Very helpful.

Great car buying experience I would highly recommend ask for Gerry. Great sales man.

Idk why these dealer first say come on in have the car? And when went there it took us 30mins or so they inspected our old car took my driver's license and all the sudden they say oh the call is sold. Why did you guys told us that it is available?

Good and easy contact and communication

Prompt, knowledgeable, courteous responses.

Very professional and courteous

Very responsive

Overall, very unhappy with this dealership. After reaching out to them from CarGurus, I got a fast response which I replied to and provided my number to text. After waiting the rest of that day and next morning I sent another email asking for them to text me. I waited until later that day and went to their website to submit a request directly with them and finally had someone text me. I asked for pictures of the car because there were none posted and didn't hear a thing. I waited 24 hours before texting again and got a phone call 24 hours after that saying the car was still in transit and they would get me pictures when it arrived. I sent a message asking how long until the car was supposed to arrive on 5/24 at 5PM. They finally replied back on 5/27 at 6PM. I got a message from another number today (5/28) that the car has sold. I understand texting isn't the easiest way to buy a car but it was the only way I could as I was working. I woudn't recommend this dealership.

My new Audi family made sure I was happy

Good

The internet sales agent advised me that they would meet my price and convinced me to come in since it was the “last day of the month” and that deals were being made. I took four hours out of my day to meet with him and came to find out that it was smoke and mirrors. Not only did they not meet my price, they turned me away without any sign that they would want my business. I will be sticking with BMW as Audi proved for the second time it hires terrible employees.

Very prompt response

Great

Good follow up

Awesome people awesome place honestly might be the only place I do business with!

Very nice and professional salesman.

Oscar was excellent to work with

Not your usual dealer experience. Pleasantly surprised by their customer service and professionalism. They treated me respect and that goes a long way with me! They’ve earned my loyalty. The listing price and mileage for the car were spot on and the car looked brand new, not used. Everyone was friendly and made sure we were taken care of. I highly recommend going to this dealer for your next car.

McGrath Audi - Excellent customer service. Help me a lot with my credit rate.

Purchased the car I was looking at for a fair price

Excellent service, the salesman Al had a positive professional attitude. He made our experience very pleasant.

Love it!!! Better then what i thought

The car I was interested in got sold, but dealer offered other options.

Very responsive to my emails and questions.

Good sales person, poor communication during the financing part, a lot of standing around waiting versus previous experiences

Responsive, willing to make a deal.

The sales executive is great customer centric guy.

BAD service. got there and had to wasted 30 min waiting for someone to show me the car because they forgot about us. After, i was being pushed very hard towards buying the car, not by the salesman (who btw was very helpful and nice) but the person above him. he made me feel like i was cornered and he seemed very stressed at me and impolite

Was a great experience. They were very friendly and helpful. Bought a different car from them which better suited for my wife.

Omar was awesome and Luke made it happen for my wife and I!!

Great dealer

Professional and offered a fair price.

I was very impressed with the demeanor of "ALL" the salesmen and some of the other staff members. After seeing this vehicle and getting the few required items fix on the truck I ended up purchasing this truck. Unfortunately,there was one REALLY BAD EXPERIENCE and that was when the finance guy came into the lobby to ask if I had the check.. MCGRATH! you are well known for your PRESTIGE! However, that took away one of your stars. FYI next time make sure the finance guy take the customer in a room for privacy purposes. That's the professional way. Overall I was pleased and will do business again with McGrath minus the finance guy.LOL

Perfect a great group they continued to work for the best deal possible I’m so happy with my purchase, I will by another car from them in the future

Even though I spoke to the internet sales rep who assured me this car would be there waiting for me to test drive it, upon arrival (we live over an hour away!) we were told the car is at a mechanic. That was upsetting. The wait to see a car sales person was super long! We did end up with a great guy and did end up buying a new car that is way over our budget . The experience was pleasant, although I am now finding out that despite being told the car we were buying had all those features. A week in we are finding out that’s not true and when contacted McGrath we are told that “no, what you’re asking about is in the more expensive package which you do not have” that’s disappointing.

Communication was great until they ended up selling the car out from underneath me after I bought Amtrak tickets to come pick it up. The sales manager did call me back and said he would make it right. I appreciated that...

car was sold.. shortly after i contacted them.. my fault for not acting quicker.. The dealer responded in a timely fashion even on a weekend..

Responsive and informatibe

Outstanding experience overall. Paul Marbo, our Salesman was extremely accommodating , courteous and thorough in his approach. His knowledge of the vehicle and the entire process was excellent. Pricing was competitive. Overall experience was outstanding. i would highly recommend the dealer to friends

Quick response and attentive to my car search.

Very helpful, they keep trying to contact me to see how my search is going. They really appear to be listening to my needs.

good contact persons and courteous however no best price offered or attempt to agree on a price

Good!

Contacted me rite away, And then got me a test drive,Very good customer service. And I got my car love it!!!!

Went in with my father and brother and purchased an Acura TL. I must say I was very impressed with how professional and courteous they were. Very respectful and overall a wonderful experience. Thank you Steve, Omar and Gene for an awesome time. Definitely would recommend for anyone interested in dealing with them. We drove from milwaukee to there (hour and a half drive) and were not disappointed!

McGrath Audi was a pleasure to do business with. My salesman Manny was great to work with, communication was a breeze. Everything went smoothly and I am a satisfied customer.

They were good about responding and following up on my questions.

kept in contact, just with my schedule I never made it out there and the Explorer sold.

Very helpful and accommodating. They offer a free warranty program that fixes/replaces crack windshields, and the used car I bought has a few chips on its windshield. So now I have to use my one free replacement instead of them just taking care of it before I bought it. Otherwise, everyone was nice, financing was very helpful, and I left overall feeling happy with the purchase.

Good experience at this dealer! Clay was the best!

Great service

Great experience..... Nice staff..... Got the car I wanted....

The staff were extremely pleasant and helpful. They were willing to work with me thru every step of the buying process. The only complaint I have is that the agreed payment amount and price changed once I spoke with McGrath finance. I was presented with a very expensive warranty and they made it seem almost mandatory that I purchase it. We finally settled on a warranty that would cover the necessary items.

Did not communicate well & very strict on price negotiations. Not very helpful.

nice people

They were very helpful bought a audi a6 3.0 and they delivered it will buy again from them

The buying experience wasn't too bad as everyone was friendly and courteous. After the sale, not so much. They were supposed to get back to me about the spare key that's missing, the fact that they misrepresented a backup camera feature in the listing that the vehicle doesn't have, and there's a dent in the front bumper on the driver's side that they failed to disclose. I raised these concerns the day after the sale and haven't heard anything back in almost 2 weeks. Disappointing for sure, I would not recommend McGrath Audi to anyone.

Lacey has been great. Meet has also been helpful.

EXCELLENT. Adriana greeted me immediately and made me feel very welcome. She then introduced me to Ethan who was equally as nice. Ethan was awesome to work with.

Very good cars ..... Was Not aBle to buy this car but some one bought it and must be very happy....Good dealers

When I contacted about McGrath the price listed on CarGurus for $16,559, but McGrath quoted $21,989. Apparently the price listed on CarGurus was a mistake, but rather than explain the error McGrath offered older cars with higher mileage in the $16K price range. Made it appear like McGrath was trying to pull a bait and switch. My experience with McGrath makes weary to ever want to try to deal with them again.

The car was perfect, the price was fair, the dealership building was spectacular, the buying experience was the worst I have ever had. Buying a car should be a memorable experience with a high level of satisfaction. McGrath personnel "dropped the ball" their words not mine multiple times in this transaction. I had everyone up to the General Manager apologizing but never exhibiting any desire to achieve customer satisfaction. They would not allow me to make a deposit to hold the car over the phone. They did not know sales tax had to be collected for my home state, Michigan, even when I specifically asked. They would not allow me to sign a Power of Attorney to designate another individual to act on my behalf at the sale, which required me to travel 9 hours (round trip) to have them "see my face" with my drivers license, even though the sale was not being financed. They led us to a signing desk in their beautiful dealership and asked us to sit in 3 heavily stained chairs, two of which were obviously urine soaked stains covering 50% of the upholstery. When the General Manager came to speak with us I had to ask him what his position was. He apologized, but I don't think he knew why. Instead he wanted to talk about winterizing his boat because he came from Arizona 6 months ago. Why would I want to have that conversation when everyone knew I was unhappy with their inflexibility and inability to achieve customer satisfaction.. I could go on. My recommendation would be only consider doing business with McGrath if you are in the Chicago area and make sure you look at the chair they want you to sit in because someone may have peed their pants during their negotiations.

Very responsive to inquiries.

It was unfortunate that we couldn’t close the sale on the vehicle I was interested in. They do not let you place a down payment over the phone to place travel arrangements. I needed the title to close on the deal and they did not have it and it had a lien on it. Joe tried working a deal I just wasn’t fond of but his communication was great. Even though I stepped back until They had the title he still kept in contact with me daily and sent me anything I requested.It was just an unfortunate event that was beyond Joe. I definitely would do business with them with it all being said and done.

The guys who working here is awesome so friendly and helpful

Fine

Prompt response.

Great deal

Nice car nice price

Great experience!

Contacted me right away but vehicle sold quickly.

quick response!

Great job

Nice

Salesman (Scott I believe) was very knowledgeable.

Great Sara followed up nicely I just waited a little too long. 5 stars

Very good at getting back with me. Easy to work with.

Several cars, friendly, confident staff with clear focus on matching you to the right new car.

Excellent people working there, recommend this dealership to all.

Both Sara and Richard got back to me in a timely manner. Richard provided me with more pictures of the car and answered all of my questions. Even though I didn't purchase the car they both represented the dealership and car in a positive manner.

They were very responsive.

They kept me for 4 hours trying to find me a car trying to make sure I didn't leave without a car I ended up getting the car that I came to look at and it appears I got a better deal but I told them repeatedly I wanted to shop more

He was very nice and friends

Very helpful. I arrived for an appointment to see a car and it was washed and ready to go for a test drive. Staff and sales team were polite and professional. Very nice dealership! Big and impressive showrooms.

Great experience . Michael was great help

Fair dealership. Good customer svc

Great atmosphere, sales guy Mike was very helpful

Great

Very professional team, great experience

Great experience: McGrath was extremely responsive and we negotiated and closed the deal via telephone, e-mail and text. Great group of people: will definitely consider buying another car from them.

Very responsive. Great communication and service.

Ended up purchasing Acura RDX... Salesman Mustafa was great... the older man who does the financing was a 1 out of 10. Knew his job very well but was extremely rude and pushing unwanted warranties. Called me by the wrong name a few times and has the charisma of a wall.

Always made an effort to let me know when they had sales going with their vechiles

Very helpful. Thank you.

Responded quickly,and was very nice.

professional / no hidden costs infomative

Salesman Jason was very helpful and honest. I highly recommend this dealership.

EJ-Edilah Jordan was wonderful to work with. She has a great personality and was very helpful.

Told them I'm coming in a hour they were not ready car battery dead a joke everyone standing around doing nothing. Never could reach manager after 7 calls . A complete joke!

The car was sold before I was able to get there. The dealer let me know immediately when it sold and I did not have to drive there.

The salesperson I dealt with was very helpful. He took the time to answer questions, FaceTime with me and also send extra photos. The dealer dropped the price on the vehicle by $500 for me, HOWEVER, when they sent paperwork over to reserve the vehicle, they tried to add on an accessory charge of $299 for Nitrogen fill in the tires which ultimately lead to the cancel of our deal. We felt that the trust we had in the dealership was lost due to them adding money to an already negotiated price. I would give the salesperson a 4 ⭐️⭐️⭐️⭐️ But the person who directed the accessories charge of $299 a -1 ⭐️

My sales representative Mustafa Abdullah was very helpful. He made car buying easy.I recommend him and Audie of Morton Grove to be the place to buy your next vehicle.

The dealer did not respond to my CarGurus e-mail inquiry, but when I called I was told I would get an Amazon gift card if I made the trip. I did not have confidence in the car's engine when I looked at it after a short test drive, and a service contract was not available (they do offer a 3-month 30,000 mile warranty on all their cars), so no deal; but I did get the gift card, and personnel were straight forward and professional.

Excellent staff

Great dealer experience even though I ultimately purchased car elsewhere. Will definitely use them in the future. Classy follow up from the General Manager to offer me a coupon for future car servicing.

Fast response, however car was already sold, so didn't make a deal

I had an awesome experience here. Very good customer service skills . Nice environment, everyone was in business attire. I had about 4 lovely gentlemen help me with my purchase. All of them were very informative. They pitched in and delivered me pure satisfaction.(This is coming from a difficult individual) lol. Oh and I cant leave the finance guy out very informative! !

Really nice people. Contacted me fast and answered all my questions.

dealer just contacted once, never contacted after that.

Excellent customer service.

Sent the initial email - then I responded- never heard back

Very responsive

Very impressed. The dealer called, we arranged a test drive but the dealer called to let me know the car had sold prior. I was grateful not to have to make a long drive for no reason.

They were ok but the car wasn't as nice as they claimed typical for a dealer

Easy to deal with.

Same old car dealer I knew what I was getting so I was in and out never go back there kinda pushy

Very courteous and hrlpful

Very responsive in trying to meet my needs and answer my follow up questions.

Bought the car. Very good staff.

Posted a 2011 Benz E350 for sale but NO PICS?????

Very helpful and pleasent ..

good communication

Good experience........salesman, Scott, was very good and not overbearing.

Inquiry response was revived within hour

very good

I think hes great and knowledgeable and quick response

Sergey was great to work with. Very responsive and polite. He truly cares about his customers more than simply just making a sale. I came in for a used car that I didn't love enough to buy, but if you are looking for an Audi, stop in and ask for Sergey!

Great people, great price, awesome experience!

Excellent

Great

The employees have bad communication and doesn't communicate with the customers when a vehicle is sold.

must have A+++++ credit to get decent help from this dealership.

Asked for actual photos(not stock photos) never got them

Bought the car Feb 7. No surprises.

Very nice and professional. They answer all my question and accepted reasonable offers. I would not hesitate in working with McGrath Audi.

The dealership didn't have the car I was interested anymore and they were under construction. They didn't have much options for me but recommended me to come back once they move to their new location.

good response, but I did not followup further due to my own vehicle preferences.

Nice,fast no problem good job

So slow

They responded to my email right away and answered all my questions. They did not negotiate much at all on the price so I didn't end up purchasing the car.

Ok.