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McCarthy Subaru of Lawrence
About Us
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Today 9:00 AM - 7:00 PM (Open now)
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2101 W 29th Ter
Lawrence, KS 66047
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Got deal set up knew I was upside down on current trade in they lowballed the trade in and then we agreed on monthly payment w/ 2k down then they submitted finance app after numerous failed attempts and lower credit score from 810 to 805 and said then would need a 12k down payment. When I said no they then asked what I could put down... I told them I didn't want work or buy anything from them. They sent 2 or 3 more emails and said maybe at a later time we could make a deal
Dec 6, 2025
Response from current dealership:
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your visit didn’t meet expectations, and we understand how frustrating it can feel when financing terms or trade values change during the process.
Negative equity is always a difficult challenge in today’s market, as we’re required to present what lenders approve based on their guidelines — but that doesn’t excuse how the experience made you feel. Our General Manager would genuinely appreciate the opportunity to listen, learn, and see what could have been done b
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Negative equity is always a difficult challenge in today’s market, as we’re required to present what lenders approve based on their guidelines — but that doesn’t excuse how the experience made you feel. Our General Manager would genuinely appreciate the opportunity to listen, learn, and see what could have been done b
Dec 5, 2025
The sales and finance people lead you on all the way up to signing the final agreement,
then slam you with a different bottom line than the one initially promised. Even their
advertisements are misleading, promising a 0% interest for 2025, then charging 1.9% for
2025 'Certain' models.
To call them scam artists is too kind.
Dec 6, 2025
Response from current dealership:
Thank you for taking the time to share this with us. I’m truly sorry to hear that your experience left you feeling misled — that’s the opposite of what we stand for, and we take comments like yours very seriously. We pride ourselves on honoring every advertisement exactly as stated, and anytime a customer feels the numbers changed or a disclaimer wasn’t clear, that is absolutely something we want to review, learn from, and correct.
Our General Manager is already aware of your feedback and is eager to listen directly, walk through any figures or offers you were presen
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Our General Manager is already aware of your feedback and is eager to listen directly, walk through any figures or offers you were presen
Aug 24, 2025
Good dealer
Sep 4, 2024
Friendly and responsive
Show older dealer reviews 50
Mar 8, 2024
Experience was fantastic start to finish! Purchased the vehicle! Manager to sales team was excellent!
Mar 8, 2024
Response from current dealership:
Thank you Rob! This is exactly what we strive for! Thank you for being an amazing customer and welcome to the family!
Oct 13, 2021
They were excellent to deal with, no issues. I bought the truck at a fair price and they delivered it.
Sep 17, 2021
Everyone was so helpful! They even sent me a personalized video to answer my specific question about the vehicle. A+
Mar 30, 2021
Super easy process, and superb communication from Chris H., our salesman!
Feb 12, 2021
The 2012 Nissan Murano was sold by the time I arrived to the dealership, but Yusuf A provided other options similar to this one and within the same price. He showed me a 2015 Mazda CX-5 and I loved it! It was much better than what I originally wanted and he offered helpful insight to determine if this was the right car for me! I purchased that one and I couldn't be happier! Great dealership!!
Nov 3, 2020
After initial contact, salesman advises in subsequent note he
"thought" the car had traded... advised he had "a ton" others
available, but did not advise he was working another car lot's
inventory from more than an hour away. We waited 2 hours for
another vehicle, even tho' I had explained my time limitation. Then
the "Honda Certified" as represented, turned out not to be certified at
all. Whole experience was a joke... oh and my fault per the salesman.
Oct 24, 2020
The dealership was helpful but unfortunately the vehicle was already sold when I contacted them but I feel they are some
good people and if I was in the area I would recommend them to other people.
Aug 19, 2020
This dealer advertised the car for sale and then told me it was still being processed. They ultimately sent it to auction. Why would you
advertise a car for sale that you don't actually have for sale? I wasn't interested in anything else they had for sale.
The sales team responded immediately on the same day and even emailed a video to say hello and introduce themselves. My car sold before I could travel out of town to test drive, but I was very impressed. Outgoing, friendly, professional sales staff. I will keep them in mind for a future purchase!
Jun 28, 2020
I love my little meep meep
Feb 25, 2020
Very nice, professional and helpful!
Jan 2, 2020
Response from current dealership:
Thanks for the great review, Joanna. Please let us know if you need anything!
The dealership kept in contact with me regarding the vehicle I was interested in. It ended up selling to someone else before I could look at it, but they kept me informed, which I appreciated.
Nov 25, 2019
Response from current dealership:
We appreciate your 5-star rating! Let us know if you need anything else.
Oct 28, 2019
Response from current dealership:
We are happy to hear that. Thanks for taking the time and letting us know.
Aug 16, 2019
Very helpful
Aug 20, 2019
Response from current dealership:
We are happy to hear that, Amy. Thanks for taking the time and letting us know!
Aug 6, 2019
The salesman was great the car was great just as they advertised we did buy the car but everything after that was a
mess the trade in was not right on the paperwork had to send it back then got the new paperwork and my wife's
name was incorrect and had to send it back again still waiting on titan McCarthy really need to look into the way they
are doing business at this location.
Aug 20, 2019
Response from current dealership:
Thank you for letting us know about this. This is not the culture that we promote here at McCarthy and we take that very seriously. We know that your time is valuable and hope to have a second chance to show you that. If you need anything further, please don't hesitate to reach out to me directly via email at kkramer@mccarthyautogroup.com, or you can give me a phone call at 913-800-1155. Thank You, Karl A. Kramer, Communications Director / McCarthy Auto Group
Aug 20, 2019
Response from current dealership:
Thank you for taking the time to leave a review, Kenny. While we are sorry that a deal could not be made, we do hope to see you again in the future. Please let us know if you need anything else!
Oct 24, 2018
Wonderful dealership awesome people
Sep 16, 2018
The car we contacted the dealership about was a Toyota Rav4 --
appointment made and confirmed the prior evening. The car was not
available when we arrived the following p.m. from about 75 miles away.
The salesman at the site were not aware of us coming--they were cordial
and apologized. It seems the central office did not contact them. A
problem with dealerships we are finding.
Sep 12, 2018
Very helpful. They answered all my questions.
Jul 13, 2018
Extremely nice
Jul 7, 2018
Very accommodating
Jan 31, 2018
They were friendly and willing to work on the price with us a little bit. They did make us drive 100 miles to go get the car but they stayed late with us to close the deal. We had a great experience.
Feb 18, 2016
Good response, professional and unobtrusive communication
Oct 27, 2015
I did not get the chance to visit this dealership. They did give
me calls to check in with them.
Aug 14, 2015
Not happy with their service, I
was very disappointed. I would
not recommend "Briggs Nissan"
to family or friends, sadly to say,
anyone! Very pushy, not honest,
rude at times. I was mad at
myself that I stayed as long as I
did. But, I liked the vehicle I
tested out. Bottom line...I
purchased my new vehicle
elsewhere!
Feb 23, 2015
Said there was no way to help me didn't even bother to let me come in and try to work things out. Smh never will I contact them again!
Jan 15, 2015
Responded quickly. Had a few minor issues with the car but they fixed them after I had to get the sales manager Jeff involved. He saved the day.
Oct 2, 2013
Gabe contacted me promptly. He sent photos of the
Sprinter that I was interested in. He answered many questions on
the vehicle. We started to negotiate pricing and shipping charges
to Houston, TX. The price that he presented was a different from
our discussion. I asked him to e-mail details of the price of van
along with shipping since I was currently out of town on a
business trip. Two days later I get an e-mail from him that
someone already put a deposit on the vehicle. I guess the other
buyer wanted to pay more than me.