McCarthy Chevrolet Lee's Summit

Bought my new 2023 Silverado from McCarthy best price i had found anywhere.

Very easy to work with, no pressure, great experience, I would recommend them. This was one of the easiest vehicle purchases I've had in a long time.

Blake was very helpful and curious to my needs and seemed to be knowledgeable about the vehicle

This was my first time buying from a dealer and they have been really helpful. Even reaching out after the fact to make sure everything is going well.

Sold the vehicle without respecting my appt to look at it. But they were courteous.

Very responsive

Experience was great from the test drive to driving off the lot. Very pleased with my purchase.

Contacted promptly and often. Great response.

Called me to let me know that a vehicle I had inquired about was available to view. When I got there twenty minutes later to view it, the salesman was running around all over looking for the car. Turns out they sold it. They then tried to upsell me on a more expensive model. Waste of my time to look at a car that they had already sold yet stilled called me about

Great communication and made the process painless. Will get future vehicles from this dealership.

Best dealership I’ve ever dealt with! Service was spot on ... straight and to the point and not pushy about it! The truck is exactly like the way they said it would be! Great experience!

Car sold as I was driving in the parking lot. I came on a very busy day. You could tell everyone's attention was elsewhere.. If I lived in the area maybe I would go back but since I don't I will find some where else to buy a car.

very smooth, and was able to answer all my questions

They did respond and car was sold. They were initially helpful with another on the lot; however, once I started asking specifics on price, etc., I was met with attitude instead. Mixed feeling on the dealer, but they would have earned my business by being more helpful.

Did what I asked them to do.

I bought my New To Me 2017 Ford Edge with under 60,000 miles Thursday 12/10/2020 from one of the BEST salesman - Josh Miley from McCarthy Chevrolet Lees Summit. He never pushed me towards a certain vehicle, he listened to what I wanted and needed, and even though it was a FORD he found a great dependable, reliable, low miles, beauty of a vehicle. Josh stayed in contact with me every time I had a question, or when he would find something that might work he would send me information and even video on it if I wanted further information. Josh found the best one that would work for me and it had more bells and whistles than I could even imagine, and he got me preapproved! So after I got there and test drove it, I was not disappointed and then told I couldn't get it. Then Brian Knight found an even better financer for me and even got me a warranty through them! The atmosphere inside was so chill, and everyone treated you like a friend. #joshmileyrocks #proudnewmemberofmccarthyfamily!!!

Great experience

Would never go back to this dealer. The woman at the desk at the door was rude. Had an appointment but the person was not there and they had no interest in getting someone to help

This dealership is awesome. They will stay in communication with you. Ended up going with a different car but these guys are awesome!

Great response time and very informative.

I bought this truck. I really like the truck but I wasn't really impressed after buying it. They told me a different price from what I actually paid out the door. He told me I was getting a discount on my warranty as well as gap but didn't realize until I looked on the memory stick a few days later, I ended up paying 5150 for a powertrain warranty. I never once heard anything about that much money and I've never paid that much for a warranty. If you go here to buy a vehicle, make sure you read everything really well. Expensive lesson on my part.

Great customer service and extremely knowledgeable staff!!

Great

Prompt response. Great communication. Honest also. I liked that! I ended up buying something closer to home though.

The response was prompt

Good

Very nice

They keep in touch very well!!!

Responsive and informative

Dealer real helpful & friendly! This truck should have been destined for crusher-$4,000 in repairs--couldn't even test drive

Very accommodating, good communication.

This car is not on the lot. I went to test drive it and they "couldn't find it".

Doug was a great, no pressure, reasonable salesperson who made my experience easy.

This dealership was totally shady to the point of having a car listed for one price ($6000) and then when the paperwork came the total was $8300. They added on warranties and the cost of floor mats that were not requested. I planned on paying cash for the car and moving it to another state where the warranties would not have been useful. They refused to take off the unnecessary warranties and as you can see they increased the price. They also did the same thing to my daughter when she bought her SUV 3 months ago and STILL have not received the floor mats she paid for... Very disappointing for a dealership to act so shady... I bought the same exact car at a different dealership for $6000. Do not go to them unless you don't mind paying for the hidden fees!!

very good at communication

Great kept there would that's why I'm going for the Gold!!

Considerate and helpful. Continues to work with us on other options.

Professional, timely, and extremely helpful.

Great dealership. Very accommodating. Jamie is great to work with.

I put my app in and noone contacted me I call continuously and finally a sales person called to ssy he had been out of office because he dad had been in hospital so I understood I asked if yhe ptice was negotiable he said yes becsuse auto had been in lot for a minute so I said great only for him to text me snd say I needed to put $8K down so asked uf he would drop price by $2k & I would put $6k down for him to send a long text about how they had another buyer and i wasnt ready to buy so I advise i wad ready to buy when I placed it was his dealership that didnt get back 2 me and I could have put the $8,K down because I knew were I wanted my pymts 2 be he then when on about this other buyer so i advise not ggod customer service and I was taking by bus. Elsewhere DO NOT BUY FROM THIS DEALER

Doug Harding was a great person to work with in getting this car! I have wanted a Mini for a long time, and now I found the one I love! Thanks again to all at McCarthy Chevrolet....great dealer to work with!!

Good communication

Good experience

I would have given 5 stars but they gave me a price on one day that they couldnt match the next day. Still got the vehicle cuz it was a good deal.

Unfortunately I didn’t buy from this Dealer, but now wish I would have. They spent at lot of time putting together a deal for me. I should have been more patient.

We received a video of the truck we were looking at immediately. There was another buyer interested in this vehicle so Ken said he would let us know if it was still available so we didn't have to make the 2 hour trip to see it. Lucky for us the other buyer wasn't able to buy it so we drove up to see it. Ken was not available that day so he recommended Charlie to us and he was great. He had the truck right out front and we test drove it right away. We had some quick negotiations and ended up buying the truck. We are very happy with the truck and would absolutely go to this dealership again.

Very fast at getting replies. Helpful with answering all my questions and great people to work with. Thank you

Very responsive, and good follow-up from questions.

Salesman was very helpful

McCarthy Chevrolet had outstanding customer service everyone was willing to help out!

I live over an hour away and wanted pictures of the vehicle I was interested in. They kept giving me the run around. Never sent pictures. The emailed me and texted me everyday. Trying to get me to come there and test drive cars. I was only interested in one. They kept texting and emailing even after they sold the vehicle.

great communication, just not the truck I was looking for.

Was very helpful! Was quick to respond to me! Was very happy with the help, I definitely will contact them when I'm ready to buy a car! Sincerely, Katie

Immediately responded to my inquiry. Willing to work with me.

Great experience with some great people. Highly recommend anyone looking for a great vehicle to visit and let them put you in the car of your dreams.

Responsive and we closed the deal on the car. Thank you!

Perfect dealer to buy a car

Had a great experience with this dealer. A few hiccups were brought to their attention and they made every effort to fix them. Would recommend!

Great

Fast response thx

The Land Rover had a bent Frame.

Great service and fast process!

The dealer responded fast but when I told them what I was looking for the girl I was speaking to just said she would let me know if they find anything and that was it for the conversation.

Very friendly, contacted me right away and sent video.

Very responsive and friendly to deal with

Good

My experience with this dealership has been great! I did not buy the Traverse, but the salesperson, Doug, has been exceptionally patient and helpful.

So far so good. They are willing to accept legitimate offers on a car. Nice staff / sales thus far.

Doug Harding was my sales person, he answered all my questions and made sure I knew exactly what was going on The entire time. The whole time I was at the dealership the entire staff was very lively and super nice! Definitely a great place to purchase a car.

These are very good people

This place was promising... at first. They had a Chevrolet 2500HD Crew cab I was extremely interested in. They didn't have much information on line so I requested more information and they reached out very quickly. The just received the truck and were still 'inprocessing' it then and said they would get me more pictures and information about the truck that I had questions about. Said they would get back with all that later that day or early the next day. Well by the end of the next day I still didn't hear anything from them so I called to see what was going on. Turns out they hooked up somebody who worked at the dealership and sold it to them before I even had a chance. Thanks y'all, great customer service..............

Very helpful and curteous

good

Very friendly and helpful people!

My experience buying a car at McCarthy Chevrolet was great all around. I received a quick email response to my initial inquiry, they were flexible with my schedule, and they answered all of my questions (I had a lot to ask) when I went in for a test drive and to discuss financing. The vehicle was as expected, I felt that I was treated well by the staff, and it was made sure that I understood all of the details throughout the buying process. In my months of searching online, I found the price of the vehicle at McCarthy was lower than that of similar vehicles at other dealerships (same make and model, similar miles and features, etc.). I would definitely recommend this dealership to others.

Great interaction, and follow up

Horrible - bait and switch - vehicle instantly was "purchased by others" when I submitted a loan application. Then the salesman has the gall to ask me "well that truck is gone let me know what you're looking for and I'll try to find you a vehicle" - after emailing back and forth for over a week on a vehicle shouldn't the idiot know what I was looking for???? IDIOTS

I received multiple emails from two different individuals (who ended up not to be the sales person assigned to me) but when I came into the store neither one was available. I was eventually directed to a manager who identified and paired me with my sales person. We test drove the Challenger and I have decided to purchase a different vehicle.

They responded so quickly and were so incredibly helpful. Wayne is absolutely amazing and will help you in any way he can. I recommend this dealer hands down.

My experience with them is good, but I honest believe some dealers advertise vehicles as better than what they are, ie list a Ford F150 XLT as a Lariat just to lure people into making contact in order to try and sell them something else. This has happened to me on more than one occasion. Maybe I am wrong but their response when I contact them to confirm that it is a Lariat is "oh we are sorry we will correct the mistake what are you looking for? We have can find whatever vehicle you need" but I usually continue to see them incorrectly advertised for weeks until they finally just disappear for whatever reason. Just feels like the ol bait and switch to me!

Short. Told me the truck was a rust bucket. End of conversation.

Very quick response

My sales person was knowledgeable and responsive. The dealership appears to have given the car a thorough inspection. I would have no problem in buying from this dealership again.

awesome

McCarthy Chevrolet did return my emails and provided me with requested photos. I was going to purchase this vehicle until I received the photos of the rust on the vehicle. That is what terminated the deal. Internet sale staff was very prompt in answering my questions and concerns. I would recommend McCarthy Chevrolet to anyone looking to purchase a vehicle online.

Great people

Drove 45 mins to see a car they said was available and when I get there they tell me it was sold last night. Immediately left.

Said they could do all these things to the truck that I needed done. In the end, they would only do a couple of minor things. Gave me the "someone is trying to buy it out from underneath us", routine. I don't take well to bull hockey. I found a newer truck at a different dealership, and they had no problem taking care of my needs. Btw, I saved a couple thousand and got $1500 more for my trade. I have enjoyed driving past that truck that someone was "going to buy out from underneath me", for the last few weeks. Friendly staff. Just can't stand the used car salesman routine. I've heard plenty of bull hockey. I don't want to hear it when I'm going to spend that much money. Nothing but red flags.

Excellent, easy to work with. No purchase, sorry.

Very thoughtful in trying to arrange a drive of there car. Was a nice touch to see the video of the car before I went to drive it. Unfortunately my wife now wants a smaller car so a new search is on.

My emails were all answered quickly and I got answers to all of my questions. I found that the staff worked well together and did a great job of communicating with each other so I felt important at all times. I would recommend this dealership if you don't want all of the games and want straight forward answers from down to earth people. We had a fun test drive with Jenise who helped us "push buttons" to find all of the cool features the car had to offer. Her laid back low pressure approach I found refreshing as well. I felt this dealership was working to the best of their abilities to get me into the vehicle I was seeking. Stop by and see for yourself. Two thumbs up guys. Keep up the good work!

Totally disorganized, lacks followup.

Offered me a price that was 2K over the internet price then acted like they didn't know. Really....