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Dealer Reviews

Based on 11 reviews
All reviews are verified visits to the dealer. – Learn More
Dec 1, 2025
They have been great with communicating options i may be interested in.. I have just not decided on what I want.
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Dec 1, 2025
Response from current dealership:
Thank you for sharing your experience! We understand that buying a vehicle is a big decision, and we want to make sure you find exactly what fits your needs. Take all the time you need to decide—we will be here to answer any questions or show you more options whenever you are ready!
Nov 25, 2025
Very helpful and answered all my questions and then some.
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Nov 9, 2025
Excellent dealership. Wonderful staff. Made the car purchase experience very easy. We came, we saw, we drove, we bought it.
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Oct 9, 2025
The salesman has been very patient with us as we are trying to make this deal. I’m in the hospital and my husband currently can’t drive so he has been exceptionally respectful through this whole deal.
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Aug 21, 2025
Good dealer to work with
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Aug 9, 2025
Wasn’t able to agree on terms for a deal however Brent was professional and receptive to my offer.
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Jun 14, 2025
Great contact Ferguson. Informative.
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May 14, 2025
A little rocky at first, but sales mgr called to provide explanation for the discrepancy and made up for it.
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Apr 16, 2025
Awesome communication and good customer service hope we can make a deal.
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Mar 13, 2025
Great customer service
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Jan 16, 2025
They were very helpful in finding me a car.
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Jan 22, 2024
After sending email to dealership. It wasn’t 5 minutes a salesman named Bradley reached out to me. Answered all my questions. Made him an offer and they took it. No messing around. These guys are serious about selling a vehical
1 of 1 people found this review helpful.
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Dec 28, 2023
Car was not available but still posted then tried to offer me a 2007 vehicle instead
6 of 6 people found this review helpful.
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Jul 14, 2022
Quick, fast and super.
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Daniel
Apr 20, 2022
excellent Service
1 of 1 people found this review helpful.
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Renae
Mar 30, 2022
Quickly responded
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Aug 26, 2021
Not impressed. The car was listed by this dealership and on the Hyundai certified pre-owned website. They were keeping prices updated. One day after a price update, I reached out and a salesman reached out to me to inform me that the car had been sold two weeks before. That was over a week ago. The car is STILL listed, but now with a higher price and new photos. Very suspicious, and makes me glad I already found and bought a different car last weekend.
6 of 6 people found this review helpful.
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Jess
Jun 2, 2021
Nice, down to earth and friendly.
0 of 1 people found this review helpful.
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Ed
Mar 6, 2021
Friendly and hard working.
0 of 1 people found this review helpful.
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Bryan
Feb 22, 2021
Everyone there was very helpful and great to work with.
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Dec 26, 2020
I just bought a 2018 Nissan armada from this dealership and they were amazing! Great customer service, very friendly and awesome people. They really took good care of me. Am enjoying the vehicle I bought and they will definitely see me again for another buy. There is a guy by name Roderick Brown or Rod brown, he is an amazing guy.
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Dec 17, 2020
Communication is friendly and the description and the followup is helpful.
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Dec 17, 2020
Bait and switch...the price advertised should be the price you pay. Not the CASH price !! I hate the dealership games....I just want a car at a great price... not the B.S
5 of 5 people found this review helpful.
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Oct 20, 2020
Very helpful, honest, accommodating Would highly recommend this dealership.
0 of 1 people found this review helpful.
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Sarah
Sep 11, 2020
Always helpful
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Lori
Sep 10, 2020
Great car buying experience With Blue Springs Hyundai.
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Aug 28, 2020
very helpful waiting to hear back on offer
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Aug 26, 2020
We sent an inquiry about a pickup truck that they had for sale and was contacted very quickly. The sales staff was very nice and answered all of our questions. At the same time we had also contacted several other dealerships about pickups they had for sale and most of them never contacted us back. We ultimately decided not to purchase one at this time but when we do we are definitely going to call McCarthy Blue Springs back. We really appreciated the time that they spent with us. Sincerely Jim and Shirley
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Jul 21, 2020
The people there did a outstanding job. Robert Fitzgerald was awesome in helping me. I would recommend this place to everyone. Thanks again McCarthy Blue Springs Hyundai
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byron
Jun 1, 2020
Not bad rims in horrible shape buying rims so it wasn't a deal breaker but if I wasn't no deal they that bad for a car with low miles
1 of 2 people found this review helpful.
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5
Feb 10, 2020
They were relentless in their attempts to contact. Always friendly. It just wasn't what I was looking for.
2 of 2 people found this review helpful.
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Jan 23, 2020
They sent way too many emails from all sorts of different sales reps/managers. Very confusing and I replied telling them that. The amount of emails was almost harassing. I would never express interest with this dealer again.
4 of 4 people found this review helpful.
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Jan 27, 2020
Response from current dealership:
Gary, thank you for taking the time to share this with us. We take all customer feedback seriously and do apologize for any inconvenience you faced. Should you wish to discuss this, please don't hesitate to reach out to me directly via email at kkramer@mccarthyautogroup.com, or you can give me a phone call at 913-800-1155. Thank You, Karl A. Kramer, Communications Director / McCarthy Auto Group
Jack
Dec 6, 2019
Was like any car dealership were friendly and respectful
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Dec 9, 2019
Response from current dealership:
Thanks for the great review, Jack. Please let us know if you need anything!
Jud
Jul 22, 2019
The sales staff was very prompt in returning my inquiry.
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Jul 23, 2019
Response from current dealership:
Thank you for the great rating!
Jun 29, 2019
They were very helpful, informative, and easy to work with! I appreciated the experience.
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Jul 2, 2019
Response from current dealership:
Thank you for the great rating! Please let us know if there is anything we can do for you.
Rob
Jun 16, 2019
Absolutely terrible. General manager was rude, still haven't gotten all the paperwork we need to register car. Said they could not drop price when I went to test drive and low and behold, the very next day the price was dropped. Ended up buying because car was hard to find. No follow up from them at all. Would not recommend to anyone.
5 of 6 people found this review helpful.
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Jun 19, 2019
Response from current dealership:
Rob, we are concerned to hear about your recent experience at our dealership. At McCarthy, we take customer satisfaction very seriously and in an effort to learn more about this situation, we would appreciate an opportunity to speak with you. Please feel free to reach out to me directly via email at kkramer@mccarthyautogroup.com, or you can give me a phone call at 913-800-1155. Thank You, Karl A. Kramer, Communications Director / McCarthy Auto Group
Jun 2, 2019
They responded quick
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May 23, 2019
Worked with me til I got a car perfect for my wants and needs!!! Very happy with Brian and Ray and my Malibu!!!!
1 of 1 people found this review helpful.
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Jun 6, 2019
Response from current dealership:
We're so thrilled Brian and Ray provided such an exceptional experience for you. Thank you for the 5 stars!
May 22, 2019
Excellent! Such an easy and smooth transaction with no hassle.
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Jun 6, 2019
Response from current dealership:
Thank you for the 5 stars! We're so pleased our team could provide such a smooth experience.
Kyanne
Apr 30, 2019
This car is NO LONGER THERE. That is their trick to get you in. I test drive another car while I was there and ran out of gas on the interstate during rush hour. They didn’t even think to check the gas before a test drive. The salesman insulted my price range several times. Do NOT waste your time at this dealership. They are liars and unprofessional.
6 of 6 people found this review helpful.
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William
Apr 21, 2019
Robert, 0 Stars overall rating!! Made a video, (1 Star), for me to see the vehicle. Made a date to come look at the vehicle. Vehicle hadn't even been inspected, so when it was, it didn't pass, for reasons I wasn't informed of. Yet the very following day, the vehicle was apparently sold online. Not him, but one of his associates contacted me back saying it wasn't sold, but was no longer at the dealership. Sincerely, Unsatisfied Costumer.
4 of 4 people found this review helpful.
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Apr 26, 2019
Response from current dealership:
Thank you for letting us know about this. This is not the culture that we promote here at McCarthy and we take that very seriously. We know that your time is valuable and hope to have a second chance to show you that. If you need anything further, please don't hesitate to reach out to me directly via email at kkramer@mccarthyautogroup.com, or you can give me a phone call at 913-800-1155. Thank You, Karl A. Kramer, Communications Director / McCarthy Auto Group
Thomas
Dec 29, 2018
They put the vehicle up for sale, took several hours to get a reply, said it would be the following day before they would have a price. I asked them not to do any service so i could. Very late the following day i got a text saying they decoded it was to much to fix and said they sold it to a different lot. That seemed a little rude and i figured they already promised it or a friend of someone working there got some strings pulled.
2 of 3 people found this review helpful.
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Dec 31, 2018
Response from current dealership:
Thomas, we apologize for any confusion.  Our Pre-Owned Inventory is always changing and this unit was a recent trade in.  Once the vehicle was thoroughly inspected in our Service Department, it was found not to meet the quality standards for us to sell and we wholesaled the vehicle.  We would be happy to see what other pre-owned inventory might be a good fit for you, please contact our General Manager, James Spark with any further questions.  He can be reached at 816-224-7500.  Thank You
Kevin
Nov 10, 2018
Very Happy with vehicle, salesman was helpful and friendly. Truck was in great shape and drove very good on road. Very pleased with vehicle.
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Nov 12, 2018
Response from current dealership:
We're pleased to hear it! Thank you for taking the time to share your experience, Kevin. Please let us know if you need anything.
Sep 12, 2018
Dylan was friendly, but not completely honest about a Hyundai 2011 we were interested in. A week ago, we inquired about it, and were told it was unavailable. Then we were informed a week a later it was available. We drove 30 min out to see it, but then we were told "it sold literally 10 minutes ago." Not true. Please be honest with your customers. Then he proceeded to show us 2 cars we could not afford (we only wanted to pay cash) When we did not budge on financing, he told us he would contact us if anything came into the lot that would be within our price range. However, we will be looking for our car through other sources. Sometimes, a dealership is not the way to go.
3 of 3 people found this review helpful.
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Sep 14, 2018
Response from current dealership:
Hello, we apologize for the miscommunication regarding this vehicle. Our General Manager will be in touch with you to discuss. Please stay in contact with our General Manager so we can work towards a resolution. Should you need anything in the meantime, please feel free to contact me directly. Best, Karl Kramer Communications Director 913-800-1155 kkramer@mccarthyautogroup.com
JAVIER
Sep 11, 2018
They refused to answer one question. I asked them to give me a cash price. They don't discuss that unless if you come to they office. I will no drive 38 miles just for that. Also I think car was overpriced.
1 of 3 people found this review helpful.
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Sep 12, 2018
Response from current dealership:
Javier, we are disappointed to hear about your recent experience with our dealership. We pride ourselves on providing excellent customer service and we have been in contact to discuss this matter further with you. If you'd like, feel free to reach out to our General Manager, Brian Knight, at 816-224-7500.
Sep 10, 2018
it was the best place for me the people was so helpful ,so nice just amazing Group. i didnt get the Buick but i did get a very nice car with 0 down with a very low rate 5.6% thanks McCarthy and there team i am very happy
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Sep 11, 2018
Response from current dealership:
Thanks for the kind words, Toni! We're happy to hear that our team was able to reach a deal with you. Please let us know if you need anything.
Bob
Sep 6, 2018
Car was unavailable but was still listed
1 of 1 people found this review helpful.
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Sep 10, 2018
Response from current dealership:
Hello, we understand your concerns and until a purchase is completed with a customer our new and pre-owned inventory stays on our websites. We would appreciate another opportunity to earn your business. Should you wish to discuss, please do not hesitate to reach out to me at 913-800-1155, or via email at kkramer@mccarthyautogroup.com. Best, Karl Kramer Communications Director

Aug 27, 2018
Upon arrival to McCarthy pre-owned Hyundai in Blue Springs I was met with five star service from the moment I stepped out of my old vehicle. Robert, Connor, and many of the other staff were instrumental in turning my day into a phenomenal car purchasing experience! Prior to my arrival to the dealership Connor had taken initiative and had preselected three vehicles in which I may have interest in. Of the three selected I had an extreme interest in two of those preselected. One of which I had actually sought out online prior to our scheduled appointment. His attention to detail was impeccable and as a result, in the long run it paid off. I ended up purchasing one of those two vehicles which had been previously selected. The exchange between myself, Connor, Robert, and all other involved staff was very upfront, candid, and professional. All of the staff within their family setting had turned my car buying experience into something very pleasurable! I would like to say thank you to all!
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Aug 30, 2018
Response from current dealership:
Thanks for the great review! We're pleased to hear that our team provided you with excellent customer service. Thank you for taking the time to share your experience!
Chris
Aug 25, 2018
They did respond they were polite and persistent I heard from them a number of times to see if I was still interested in a vehicle
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Aug 27, 2018
Response from current dealership:
Thanks for sharing, Chris! We appreciate the review.
John
Jul 27, 2018
Easiest new car buying experience ever!
1 of 1 people found this review helpful.
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Jul 30, 2018
Response from current dealership:
Thanks, John! We hope to do business with you again in the future.
Jen
Jul 18, 2018
Well, I drove out to Blue Springs MIssouri to test drive a specific vehicle. I had spoke with 2 different people through email, and a third by phone. They were fully aware of what vehicle I was coming to take a look at. Once I get there, the salesperson sits me down and proceeds to tell me the vehicle I was out there to look at, had a blown engine! I was furious! Wasted my time, and my gas to look at a vehicle that was impossible to acquire. Very disappointed in this dealership. I did place a call to the owner of the McCarthy dealerships. He did call me back. Asked if I wanted to come to the main dealership in Olathe Kansas to look for a vehicle. I agreed to at first, but have since changed my mind. This is just shady and not a good way to earn or do business.....
2 of 2 people found this review helpful.
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Jul 23, 2018
Response from current dealership:
Jen, we apologize for the miscommunication regarding this vehicle. Our General Manager will be in touch with you to discuss. We hope that we have another opportunity to earn your business. Should you need anything in the meantime, please feel free to contact me directly. Best, Karl Kramer Communications Director 913-800-1155 kkramer@mccarthyautogroup.com
Laz
Jul 1, 2018
We could not make a deal with the sales manager. We received very good customer service from Rodney, the product specialist. We ended up driving 30 minutes and making a deal elsewhere.
1 of 1 people found this review helpful.
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HUB
May 8, 2018
AWESOME! Professionalism that was beyond reproach.
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May 9, 2018
Response from current dealership:
Glad to hear it! Thank you for the review.
Tom
Apr 15, 2018
Had a appointment at 2pm on a Saturday went to dealership to look at the car wasn't ready to show car was filthy inside and out mainly on the inside trunk was fool of trash inside the car full of trash and had a bad smell could tell it was a repossession wasn't impressed with the dealership at all
2 of 2 people found this review helpful.
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Feb 22, 2018
From the minute I stepped into the dealer I was treated unlike anywhere I have shopped. I have been shopping for a year and there was nowhere that the staff was as kind as McCarthy. I liked how Christian my sales professional made the car buying experience stress free. They gave me a great deal which at the end of the day was what I want and they treated me with kindness and respect. I highly recommend shopping McCarthy! I was referred to McCarthy and I will be passing on the positive experience to others!
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Feb 26, 2018
Response from current dealership:
Thank's for leaving us such a wonderful review! We take our customer service seriously and we are thrilled to hear that echoed in your response.  Please let us know if there is anything else you may need in the future.
Marylan
Jan 10, 2018
We could not reach a deal, but came very close! They responded via email as per my request, no phone calls! It was a pleasure!
1 of 1 people found this review helpful.
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Jan 12, 2018
Response from current dealership:
Marylan, thanks for great review! We are sorry that we could not reach a deal with you.  Please let us know if there is anything you need in the future.
Dec 7, 2017
Yes, they have been very accommodating in providing information and sent me a video of the car. Good dealer.
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Dec 11, 2017
Response from current dealership:
Thanks for the great review! We appreciate you!
Oct 16, 2017
Very professional, friendly, not just want to sell you a car but build a relationship with the potential customer. Very happy with communication process and regard for my expectations. Will probably be back to buy another car from them.
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Oct 18, 2017
Response from current dealership:
Joe, thanks for the great review!
Tom
Jun 16, 2017
Excellent sales representatives who work to find the car you are interested in.
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May 11, 2017
Was very impressed with this dealer. Anthony, Johnny and Mike were very nice to work with and when I asked for certain pictures and specs they always came through for me. I live over 800 miles away and when I flew in to get the truck they picked me up from the airport. When I finally got to meet them in person they were very friendly. And the truck was cleaned up and ready to go and looked sharp and was everything I wanted. Would recommend this dealer to anyone looking for a vehicle. Was very glad to work with them and meet the crew thanks for everything again .
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Gerald
May 3, 2017
Being a previous customer, they gave me a sweet deal and I purchASE,
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Apr 21, 2017
So far sales department seems good been dealing either through the phone or with emails. Now service spot on the reason we started coming to this dealership.
1 of 1 people found this review helpful.
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Apr 22, 2017
Response from current dealership:
Thank you very much for your business and considering McCarthy Blue Springs to assist with your sales and service needs.  Please kep in touch when we can help.  Thank You
Apr 8, 2017
I guess I can't say whether the experience was good or bad. All I did was send a question asking whether or not the vehicle I was inquiring about had a tow package or not. Instead, I received multiple contacts from different people at the dealership telling me to come on down because there was this huge sale. The "huge sale" got repeated over and over, but my initial question was never acknowledged. It was a bit annoying. Dealers are dealers, but I only had a specific question for a specific vehicle and it went unanswered.
1 of 1 people found this review helpful.
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Apr 10, 2017
Response from current dealership:
Wgabe, thank you for advising us of your concerns and I am disappointed our Team did not address of of your concerns.  Our General Manager tried contacting you, but the number we have did not work.  Please feel free to provide a good contact number to our Communications Director, Karl A. Kramer at kkramer@mccarthyautogroup.com so we can follow up with you. Thank You
Brian
Mar 30, 2017
Contacted the salesman and agreed on a price then put down a deposit to hold the truck, 20 minutes latter the sales manager called and told me someone else was coming to look and drive the truck and the price was $500 more than what the salesman and I had agreed to.i disagreed since I had come to an agreement with the salesman on a price and the manager informed me too bad if you want the truck you have to pay the extra $500. I did not buy the truck and the truck was listed 2 days later for $4,000.00 more than what the salesman agreed to sell me truck for. This dealership has dishonest sales practices So this experience was HORRIBLE and I would recommend NO ONE buy from this dealership.
2 of 2 people found this review helpful.
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Apr 9, 2017
Response from current dealership:
Brian, we trust that the response from our General Manager was able to address and resolve your concerns.  Thank you for contacting us.
Amenah
Jan 30, 2017
I finally found the perfect car and was able to drive off the lot with better interest rates than I had expected. Thank you!
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Jan 31, 2017
Response from current dealership:
Amenah, thank you, we are appreciative of your business and we are happy we met or exceeded your needs.
Bruce
Oct 27, 2016
Very good experience. I couldn't buy because of the hard ride
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Ken
Oct 9, 2016
Seamless, perfect transaction.
1 of 3 people found this review helpful.
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Lee
Jun 4, 2016
They did a great job till I got to the dealership maybe just me but I hate the games dealerships play I feel like they wasted my time
1 of 1 people found this review helpful.
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Tammy
Jan 21, 2016
Answered all my questions quickly.
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NJ
Jun 26, 2015
Good people to work with
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Rey
Apr 28, 2015
People were friendly, got a nice deal on a great car. Would go back in the future
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William
Mar 31, 2015
Excellent response to my questions
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Mark
Jan 27, 2014
We would like to recommend the Mc Carthy dealership i n Blue Springs mo. The whole team is extremely professional, helpful and courteous. These people have restored my trust in good business ethics....
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