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Group 1 Ford of South Austin
About Us
Group 1 Ford of South Austin invites you to visit our car and truck dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area's most trusted Ford dealers.
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Today 9:00 AM - 8:00 PM (Open now)
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5000 South IH-35
Austin, TX 78745
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- Customer Lounge
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I had a good experience on the phone. The person I talked to was not available, so he sent me over to Daniel Gonzalez. That individual did not seem to care. They didn't talk much, they were watching YouTube on their phone during the test drive with no communication. And when they did talk they cursed excessively, and even mentioned how they would assault somebody physically while on the job. I did not feel great purchasing a vehicle with them. I had previously bought 3 vehicles when it was known as Maxwell. As well as recommended my family members who had bought in cars through them. I honestly liked the vehicle, but was not a fan of the individual they had paired me with. It will not be recommending them again.
Apr 11, 2026
Sale was fast.
Apr 15, 2026
Response from current dealership:
Hi John, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Mar 6, 2026
Communication was great.
Apr 6, 2026
Response from current dealership:
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Apr 6, 2026
Response from current dealership:
Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Jan 20, 2026
Kenny G was very professional.
Jan 23, 2026
Response from current dealership:
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of South Austin! We do hope we can be of assistance in the future. Take care!
Jan 17, 2026
This was the one experience that was the artist it was so rushed, but yet I was there for about 4 1/2 hours. Before I did the financing, the individual had me download. The Ford app create a profile without even buying a vehicle, it was like he figured that I was going to purchase the vehicle .l wasn’t asked to do the financing. I was just sent a link. Ran my credit never once was I told what it was what I could afford and the individual came back and wanted me to sign the paperwork to buy the car mind you he tells me that you all are not a haggle free dealership.
The individual was really nice at first, but it changed when I asked about the pricing of the vehicle and he instantly knew that I wasn’t gonna purchase it. There was no negotiating at all. We didn’t even look at financing nothing like that and at that point i didnt want to make a purchase there and figure I can take my business elsewhere.
Jan 23, 2026
Response from current dealership:
I am sorry to hear that we fell short of your expectations. Unfortunately I was unable to find you in our system based on the information provided in this review. I would like to see if there is anything I can do to help you out. Please reach out to me if you are open to re looking at a deal.
Ryan Scott
Sales Manager - Group 1 Ford of South Austin
512-443-5000
ryanscott@group1auto.com
Ryan Scott
Sales Manager - Group 1 Ford of South Austin
512-443-5000
ryanscott@group1auto.com
From start to finish, this was a terrible experience. I contacted the dealership about a vehicle and requested pictures, which the salesman did provide. I then uploaded all my trade-in information and photos through the link they sent me. I agreed to the trade-in value they gave me, but when the paperwork arrived, it reflected only half of that value along with additional fees that were never discussed.
I reached out multiple times by text, phone, and email for clarification and received no response at all. To make matters worse, the very next day they increased the online price of the vehicle.
I was already pre-approved through my credit union and ready to complete the purchase. Due to the lack of communication and misleading numbers, they lost the sale—and the vehicle is still sitting on their lot.
Extremely unprofessional experience with incompetent employees and management. I would not recommend this dealership.
Jan 23, 2026
Response from current dealership:
Craig,
I am sorry to hear that we fell short of your expectations. I would like to hear more about your experience but unfortunately, I was unable to find you in our system. Please reach out to me if you are open to re looking at a deal.
Ryan Scott
Sales Manager - Group 1 Ford of South Austin
512-443-5000
ryanscott@group1auto.com
I am sorry to hear that we fell short of your expectations. I would like to hear more about your experience but unfortunately, I was unable to find you in our system. Please reach out to me if you are open to re looking at a deal.
Ryan Scott
Sales Manager - Group 1 Ford of South Austin
512-443-5000
ryanscott@group1auto.com
Jan 1, 2026
The price increased during the visit. They added additional charges, such as insurance and pre-inspection costs.
Jan 7, 2026
Response from current dealership:
Thank you for reaching out regarding the pricing issue. Can you please contact me so I can learn more about your experience? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided.
Thank you,
Andrew Sommerville
Service Drive Manager - Group 1 Ford of South Austin
asommerville@group1auto.com
Thank you,
Andrew Sommerville
Service Drive Manager - Group 1 Ford of South Austin
asommerville@group1auto.com
Dec 18, 2025
Great seller for me explaining everything very kindly
Dec 24, 2025
Response from current dealership:
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nov 26, 2025
Very quick response.
Nov 28, 2025
Response from current dealership:
Hi Pat, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Nov 25, 2025
After initial inquire about the car I was interested in, they informed me that the car was in stock. Then, I was offered similar car while they were checking on the specs of the car I requested.
and then they asked me to come over to dealership for a test drive. Then, I asked them to send me specs, and I will do further process of buying this car. after all that they were still trying to
pitch sales for similar car. after all that, I said this is the only car I would like to buy and stop try to sell me other cars that you are offering me. after, they stop replying to my emails or text. and
then I was informed that the car was sold earlier that day.
I do not believe that they had this car in first place because this car was advertised way below market.
here is the inquire info:
2020 Land Rover Range Rover Sport HST 4WD
Price $32,971
miles: 266
Contacted 11/18/25
Nov 27, 2025
Response from current dealership:
Savan-
I am sorry to hear that the vehicle you were interested in is no longer available. We always try to make another vehicle suggestion for our customers, if the vehicle sells before they can purchase it, but it seems like we did not have anything in our inventory that would work. If we can help locate another vehicle like the one you were interested in please let us know.
Steve Cargo
Used Car Director - Group 1 Ford of South Austin
512 443 5000 | scargo@Group1Auto.com
I am sorry to hear that the vehicle you were interested in is no longer available. We always try to make another vehicle suggestion for our customers, if the vehicle sells before they can purchase it, but it seems like we did not have anything in our inventory that would work. If we can help locate another vehicle like the one you were interested in please let us know.
Steve Cargo
Used Car Director - Group 1 Ford of South Austin
512 443 5000 | scargo@Group1Auto.com
not bad, nice salesperson but they tried to stick a reconditioning fee of $1500 on the price of the vehicle, just watch out for that
Oct 23, 2025
Response from current dealership:
Hello Kenna, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Great Dealership, there was a bunch of help I received from them. I had just started looking
and getting info. They helped me a bunch.
Aug 10, 2025
Response from current dealership:
Hi Cindi, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
Jul 20, 2025
I was contacted the next day and the salesman was very helpful and professional and a few days later the online manager also sent me an email
Jul 22, 2025
Response from current dealership:
Hi Mauro, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jul 19, 2025
Great experience. Test drove this car. I liked it, just a little too small for me on the inside. Great price though. It’s the lowest you’ll see anywhere in Austin. Great mileage too
Jul 22, 2025
Response from current dealership:
Hello Ashely, thank you; we appreciate your feedback! We hope you have a great day!
Jun 17, 2025
-10 did not tell me that they sold the truck knowing I was driving in from Houston I even confirmed that I would be there Saturday they responded can’t wait to see you when you get here and no compensation for for anything and tried to sell me a more expensive truck
Jun 19, 2025
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Ryan Scott
Used Vehicle Sales Manager - Maxwell Ford
ryanscott@group1auto.com
Ryan Scott
Used Vehicle Sales Manager - Maxwell Ford
ryanscott@group1auto.com
May 31, 2025
Response from current dealership:
Thank you for reaching out regarding service experience. Can you please contact me so I can learn more about your experience? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided.
John Sullivan
Service Manager - Maxwell Ford
jsullivan@maxwellford.com
John Sullivan
Service Manager - Maxwell Ford
jsullivan@maxwellford.com
May 10, 2025
Response from current dealership:
Hello Hayden, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Apr 15, 2025
Response from current dealership:
Hello Dexter, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Apr 8, 2025
Response from current dealership:
Hello Heidi, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Wanted a car, looked at it, pressured me pretty hard to finance it with them, rather than my credit union. Went to credit union, got the check and of course Christopher Jones never replied after I emailed him several times saying I was going to get car. Car was purchased and I was never informed.
Apr 5, 2025
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you.
Steve Cargo
New Car Director
Maxwell Ford
(512) 916-2697
scargo@maxwellford.com
Steve Cargo
New Car Director
Maxwell Ford
(512) 916-2697
scargo@maxwellford.com
Mar 9, 2025
Response from current dealership:
Hello Jim, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Mar 9, 2025
Response from current dealership:
Hi Ronald, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Feb 27, 2025
They like to lowball people for their trade ins. They over priced their vehicles and yet they don’t even want to pay us fair KBB value. My truck is worth $18 -$22 but since I lifted my try 10 inches, 37” tires, 36” tires, modify muffler with intake, remote start, just all these was 13k and they offered me 12k for my truck. Not even KBB minimum value. All large dealers are ripoffs.
Mar 7, 2025
Response from current dealership:
Walter thank you for visiting us. We strive to put the most amount of money as the market will allow in all of our trades. On lifted and emission modified vehicles we have to consider legalities to resell the vehicle. Some vehicles that have had modified exhaust systems cannot be sold legally in Texas and the US so we have to take those issues into account when appraising vehicles. As for our vehicles, we consistently have some of the lowest prices on vehicles in Texas and sometimes in the country. Because of this we regularly have people fly in from across the country to purchase our vehicles
More ...
they lowered the price. I expressed interest and asked a few questions. took them a long time to
respond and after weeks could still not answer simple questions. then they decided to raise the
price. go here if you would like to have your time wasted.
Jan 28, 2025
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the information provided. I would like an opportunity to resolve this issue and to know more about your experience. I’ll look forward to speaking with you.
Djemma Kechichian
Used Vehicle Sales Manager
(512) 916-2659
dkechichian@maxwellford.com
Djemma Kechichian
Used Vehicle Sales Manager
(512) 916-2659
dkechichian@maxwellford.com
Worst shopping experience of my life.
I went to test drive a vehicle I was interested in and to get an appraisal for my car since I was looking to trade it in. However, they refused to give me
an appraisal or a proposal simply because I mentioned that I was still shopping around. The salesperson said it would be "too much work" for them
to provide a proposal if I wasnât planning to buy the car immediately.
How is someone supposed to make a purchase decision without a proposal? I was genuinely interested, but I felt sick to my stomach after hearing
that response. I never thought it was possible to feel this way while shopping. Needless to say, Iâm not leaving my money here.
This dealership comes across as sketchy and manipulative. They seem interested in playing games with customers and customers need to be
cautious about what to share. Clearly, honesty isnât a part of their business foundation.
Jan 25, 2025
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at Email/Phone #. I would like an opportunity to resolve this issue and to know more about your experience. I’ll look forward to speaking with you.
Steve Cargo
Used Car Sales Manager
scargo@maxwellford.com
(512) 916-2697
Steve Cargo
Used Car Sales Manager
scargo@maxwellford.com
(512) 916-2697
Jan 9, 2025
Marshall at Mak Haik was great! Communicated very well, listened to what I was needing and helped get me into the vehicle.
Jan 12, 2025
Response from current dealership:
Hello Daniel, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
They said my pre approval was from a third party and wasn’t accurate. So they sold the car to someone else.
Jan 3, 2025
Response from current dealership:
We're sorry that after further attempts to resolve your concerns we were unable to meet your expectations.
Dec 20, 2024
Dealer responded quickly, but car sold prior to me making an offer
Dec 25, 2024
Response from current dealership:
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Nov 21, 2024
Response from current dealership:
Hi, your wonderful feedback and rating mean a lot to us. We hope to see you soon!
We had a very limited experience with them, but they conducted themselves in a professional manner. We decided to go with a different make of car... This decision had nothing to do with the dealership.
Oct 14, 2024
Response from current dealership:
Hello, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Sep 30, 2024
Response from current dealership:
Thank you for the kind words Shannon! We are very happy to hear that we were able to provide you with an enjoyable experience!
Jul 17, 2024
Response from current dealership:
Hello Lisa, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Dealer and sales rep were curtioys, but when sale was completed, seemed like they wanted me out ASAP. No explanation on how the technology functions work in the vehicle. Wasn't offered a full tank of fuel even though I drove from San Antonio. Had to pay to fill up to drive home. Sales rep was busier with more important things in his phone. Great pricing, terrible closing sales.
Jun 18, 2024
Response from current dealership:
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Show older dealer reviews 269
GM wouldn’t let me hold the vehicle for 72 hours with $1k down because it was coming up on Mother’s Day weekend. Dealership did not disclose nearly $2500 in extra additions to the vehicle on their sticker price. GM refused to give me a firm interest rate AFTER running my excellent credit without putting up a non-refundable down payment. I told them that no one would put money down on a loan without knowing the full terms of the loan I.e. the interest rate, and they said that’s how they do business. Put money down up front, then come in and go over the best rate/mo payment options. NO WAY.
May 22, 2024
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at zlarson@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Zach Larson, NV Sales Manager
Zach Larson, NV Sales Manager
Mar 30, 2024
Response from current dealership:
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Mar 20, 2024
Response from current dealership:
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Although the sales person was nice jovial and respectful. They managed to mark up double on the tinting fee, bogus documentation fees and other fluff in an attempt to recoup funds on a handsome offer for our 2023 nissian they presented to us. Car dealerships are on borrowed time they will soon be a thing of the past.
Nov 27, 2023
Response from current dealership:
Tony,
Please contact me directly if you would like to further discuss your purchase. Our documentation fee is $159 which is standard in the state of Texas for all dealers. Window tint, wheel locks to prevent theft, door edge and handle guards are options we pre-load on vehicles because of the heat and theft in Austin and these options are disclosed in our online pricing.
Steve Cargo
New Vehicle Director
scargo@maxwellford.com
Please contact me directly if you would like to further discuss your purchase. Our documentation fee is $159 which is standard in the state of Texas for all dealers. Window tint, wheel locks to prevent theft, door edge and handle guards are options we pre-load on vehicles because of the heat and theft in Austin and these options are disclosed in our online pricing.
Steve Cargo
New Vehicle Director
scargo@maxwellford.com
Nov 14, 2023
Excellent communication and friendly
Nov 16, 2023
Response from current dealership:
We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Nov 11, 2023
Response from current dealership:
We are thrilled to hear that you had a helpful and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oct 21, 2023
Unattractive left me and my wife alone for almost an hour just kept walking by us and never informing me about anything Until he realized we had left then he called me.I then informed him I had departed
Oct 6, 2023
Response from current dealership:
Thank you for your visit, Jay!
Sep 21, 2023
Response from current dealership:
We are thrilled that Matthew was responsive and helpful. Our ultimate goal is your satisfaction! We look forward to your business with us again!
Sep 7, 2023
Response from current dealership:
Thank you for your visit, Rick!
They are pretty helpful. Joseph and Luis are great and took care of me and my mom for like 4 hours. Thank you guys.
Sep 6, 2023
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
The dealer contacted me immediately and was very helpful. They answered my questions promptly
and completely. The vehicle was described accurately and completely.
Aug 7, 2023
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Aug 1, 2023
great job
Aug 4, 2023
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Aug 4, 2023
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Jul 20, 2023
They said they would send a carfax and thought the vehicle had 1 accident when it showed 2 online they never sent the
information
Jun 21, 2023
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Went back and forth on communication to see the car. Both times on trying to set up a time to view it, was told it was on hold by someone else to buy. When sent a list of cars to buy, this car was on the list. Even when we told them we were pre approve with a creditor that lists them as a preferred dealer, it was like it didn’t matter. We ended up with a dealer closer to us who got us in and out with a slightly older model, but higher trim and had no issues working with our lender.
Jun 21, 2023
Response from current dealership:
Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Tyler West
Sales Manager
tywest@maxwellford.com
Tyler West
Sales Manager
tywest@maxwellford.com
Got contacted right away. But didn't get the pictures of the vehicle. But overall, I think I would recommend them
Jun 22, 2023
Response from current dealership:
Thank you for the feedback. We thank you for your business and look forward to your next visit!
Mar 14, 2023
Called the Dealer and inquired about buying the truck, and was told the price advertised was incorrect by $5000.00. If I was still interested to buy there within 24 hours because he knew he would sell it within 24 hours. I didn't want to pay $36,994.00 for the truck. I don't recommend this dealer.
Mar 17, 2023
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Jan 31, 2023
Easiest deal I’ve done. In and out no bs.Very respectful employees
Feb 2, 2023
Response from current dealership:
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
The experience started off pretty well
I was contacted about the truck I was interested in and scheduled a test drive
All went well but some items needed repair
So I agreed to take the truck until the parts arrived
After driving the truck for a day I discovered that there was a grinding issue with the brakes so I returned the truck the next day and informed MAXWELL about the brakes
They gave me a demo to drive and after two weeks the truck was ready.
I discovered the truck was damaged due to an attempted break in
Then later discovered that the brakes were not repaired still grinding like before
Poor communication, poor cowardly management and poor accountability and coordination between departments
Not happy
Marc ><>
Jan 31, 2023
Response from current dealership:
Marc, Thank you for bringing these issues to my attention. I am glad that we were able to discuss this and make you happy.
Ike Haines
General Sales Manager
Ike Haines
General Sales Manager
Feb 2, 2023
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Jan 13, 2023
Dealer reached out quickly via an automated email and followed up with a more personal email, but communication was not great. Even though I sent my contact info in the form and asked them to answer a few questions, they avoided any direct answers. Nonetheless, we went after work to meet the dealer since their advertised price was much lower than others in the area. When we got there the salesman who had made an appointment to meet with us was not available and handed us off to another person. The second salesman was very polite, but initially brought the wrong vehicle up for us to test drive. When I showed hime the email I received with the VIN and pricing, he went and found the actual truck we were interested in which took longer than expected.
When I asked directly if the price listed in the email was correct, he avoided the question as well. After the very short test drive, I again asked directly about the price and was told that price was only with trade in AND dealer financing.
Feb 6, 2023
Response from current dealership:
Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Still have not heard back from them. They sent a appraisal link and I filled out and sent back. crickets after that.
Jan 6, 2023
Response from current dealership:
I am sorry we did not get you the information we needed to help make your purchase decision. I am sorry for the lack of response. Sometimes the information If you would provide me with some of your contact information I would be more than happy to look up your vehicle and reach out to you.
Steve Cargo
New Car Director
scargo@maxwellford.com
512 443 5000
Steve Cargo
New Car Director
scargo@maxwellford.com
512 443 5000
Jan 6, 2023
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Dec 23, 2022
Response from current dealership:
Hi Anthony, thank you for your rating! It is greatly appreciated, and we look forward to welcoming you back in the future.
Dec 23, 2022
Response from current dealership:
Denna, we are very happy to hear that our team treated you well and was able to help you with your shopping experience.
They had the car my daughter wanted. We got stuck in traffic and arrived after closing. However, they stayed there and get everything wrapped up as quick as possible. We drove home in her new car. Very pleased with their customer service.
Dec 13, 2022
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable car buying experience. We thank you for your business and look forward to your next visit!
I am very happy with my sales Person Ben & the experience I received with purchasing the 2008 Honda Element.. The staff is great ! Thank you Ben & Carlo ….. Sylvia S.
Dec 7, 2022
Response from current dealership:
Thank you Tablet for your kind words for Ben and our staff! We are thrilled that they provided you with a great car buying experience. Congratulations on the new vehicle!
Nov 16, 2022
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Oct 15, 2022
Serhiy was the kindest sales man. Very patient didn’t make me feel rushed. First time here and I had a top tier experience.
Oct 19, 2022
Response from current dealership:
Thank you for your kind review of Serhiy, we appreciate your business Luis!
Sep 24, 2022
I talked to a mr flores about the car.he was supposed to call me back.but he never did
By the time he did, the car, got sold. I was mad. Bad business...
Sep 28, 2022
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Ike Haines
General Sales Manager
512-443-5000
Ike Haines
General Sales Manager
512-443-5000
Sep 2, 2022
Good
Sep 3, 2022
Response from current dealership:
Thank you for the great rating, Kenneth!
Nice people. Beware of the extremely low trade in offers. You will have to fight for every dollar.
Aug 10, 2022
Response from current dealership:
Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Ike Haines
General Sales Manager
gkimball@maxwellford.com
Ike Haines
General Sales Manager
gkimball@maxwellford.com
They tried to sell me a car with a broken Winshield and super dirty, the price listed was 2k below the asking price. Did a Test drive and it was having issues right away and seller was saying that the car had no problems bs! Dont come here!
Aug 10, 2022
Response from current dealership:
Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Ike Haines
General Sales Manager
gkimball@maxwellford.com
Ike Haines
General Sales Manager
gkimball@maxwellford.com
Jul 23, 2022
Dealer did respond quickly, but price was way higher than what was listed.
After I asked for pricing details and vehicle info, the responses stopped.
Jul 26, 2022
Response from current dealership:
Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Steve Cargo
Sales Manager
scargo@maxwellford.com
Steve Cargo
Sales Manager
scargo@maxwellford.com
Eddie Sifuentes Is the man you need to deal with. Went above and beyond what he had to do. I want hesitate to do future dealings with Maxwell.
Jul 13, 2022
Response from current dealership:
Thank you for your kind words for Eddie, we appreciate it! We thank you for your business and look forward to your next visit!
Maxwell Ford deserves Zero Stars! Spoke with Hector about this truck. Scheduled a time to look at the truck, and texted him a eta when I was on my way. Waited 15 min, no biggie, before Hector came out and said it would be about 20 min before the Truck was ready to see, it was being serviced. Hector suggested we work on my trade in, which does have a common headlight switch issue Ford can not get a part for until November. After sitting for an hour, Hector brought my trade offer for my truck which was laughable and started trying to negotiate the sale, I STILL HAD NOT SEEN THE TRUCK I WAS THERE TO SEE?! I let him know the trade in was laughable, and he brought me a less laughable offer, still ridiculous considering I am only shopping because FORD CAN NOT PROVIDE A VERY COMMON PART for my truck and I need headlights to get an inspection sticker. Long story short, after almost 2 hours of waiting I never was shown the truck I was interested in buying. I am a cash buyer!
Jul 11, 2022
Response from current dealership:
Ashley,
The vehicle you were interested in was in the shop and on a lift when you arrived. You asked Hector to get a trade appraisal started for you and we went and looked at your vehicle. The trade in F-150 we appraised had a few issues, including engine noise and we offered you an amount for the vehicle that matched fair market values for your vehicle. I apologize if that was not enough for you. Please let us know if there is anything more we can do for you.
Danny Scolari
Sales Manager
The vehicle you were interested in was in the shop and on a lift when you arrived. You asked Hector to get a trade appraisal started for you and we went and looked at your vehicle. The trade in F-150 we appraised had a few issues, including engine noise and we offered you an amount for the vehicle that matched fair market values for your vehicle. I apologize if that was not enough for you. Please let us know if there is anything more we can do for you.
Danny Scolari
Sales Manager
Jul 7, 2022
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
It was the worst customer service experience of my life. The salesperson contacted me twice by e mail and
once over the phone to schedule a test drive. The call was at 9:30 in the morning and the test drive was
scheduled at 11:00 am. I walked in and asked for the salesperson and he came from the back, but had no
idea who I was. He then tried to find the car and after 5-6 minutes told me "car sold." I then asked why he
didn't call me to save me a trip, but he had no response. The reason he didn't call me is he couldn't
remember for 90 minutes that we had an appointment scheduled.
Here's the kicker; I received another e mail from him that night asking when I was going to come in and test
drive the car. You know, the one that was already sold.
I wouldn't recommend this place to my worst enemy.
Jun 2, 2022
Response from current dealership:
Thank you for your feedback about the miscommunication and customer service you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
I’d give zero stars if I could. Terrible experience! The sales consultant contacted me via email to let me know the actual price of the vehicle would be $20K-$30K higher than the dealer price shown on CarGurus (dealer price already marked up appropriately over the msrp). Other than that communication, he made no effort to find out what I was looking for or how he could help me find a vehicle.
May 23, 2022
Response from current dealership:
Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Steve Cargo
Sales Manager
scargo@maxwellford.com
Steve Cargo
Sales Manager
scargo@maxwellford.com
Associate responded quickly but for some reason, got
the cold shoulder when setting up a test drive!! No
response when I stated what time and that I knew
location! Never heard back!!
May 23, 2022
Response from current dealership:
Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Steve Cargo
Sales Manager
scargo@maxwellford.com
Steve Cargo
Sales Manager
scargo@maxwellford.com
Apr 30, 2022
Talked to salesman before driving 2 hours to come purchase vehicle and once I arrived he informed me that the vehicle had been sold right before I got there.
May 6, 2022
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Great customer service but very VERY overpriced for used vehicles that will give out in 1000 or so miles. The transmissions on both cars I test drove were absolutely wrecked. They won't lower prices either because every of a "shortage"
May 3, 2022
Response from current dealership:
Thank you for bringing this to my attention. I apologize we did not have a vehicle that met your needs. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Apr 28, 2022
Response from current dealership:
Thank you for your positive review! We appreciate your business.
Apr 28, 2022
Response from current dealership:
We're happy to hear that our team could help you with your shopping experience.
Apr 19, 2022
Very responsive and professional.
Apr 20, 2022
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Mar 26, 2022
They were very helpful in finding out the details of the vehicle I was interested in. They are trying to find me another one but so far have come up empty.
Mar 29, 2022
Response from current dealership:
Thank you for the review, Randy! We are very happy to hear that our team treated you well and was able to help you with your shopping experience.
I had an absolutely perfect experience with Serhiy Vosylkov. He was very curteous and went over and beyond to try and get me approved for financing. The best, most accommodating ever.
Mar 18, 2022
Response from current dealership:
Christine, thank you for your kind words for our Serhiy, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable sales experience!
Mar 18, 2022
Response from current dealership:
Thank you for the positive review. We are happy to hear that we could help with your shopping experience.
Went to look at truck... Damien was awesome.. Truck had
some issues...Front end in bad shape... Damien asked us
to make an offer a couple days later but we did not buy...
looking at 2k right out of the gate to fix the front end, new
tires, and alignment and dash had big cut in it. Not his
fault... just to much for truck...
Mar 8, 2022
Response from current dealership:
Thank you for the review. We are glad that Damien was able to help with your shopping experience. We hope to see you again in the future.
Feb 18, 2022
Response from current dealership:
Thank you for your positive review, Ulises! We appreciate your business.
Feb 14, 2022
Response from current dealership:
Thank you for your positive review, Juan! We appreciate your business.
I contacted this dealership that is located in Austin Tx. About a Ford Mustang they had that I was highly interested in. I explained to the dealership that I lived in Houston and that I wanted to do most of the deal by phone or email seeing I didn’t want to drive all the way to Austin for a maybe. I did have a trade however that’s never been an issue before if shopping in one of the new year cities in Texas. Austin is a 2.5 hour drive from me so they requested I take photo’s of my 2019 Mustang RTR and send it over to them. The car had about 17k miles on it. I did this but asked for a different sales rep seeing I felt my sells person was blowing me off. I had financing already I just needed to find the perfect vehicle. The dealership came back with a different sells person but stated they were not interested in selling me a car. I didn’t know why nor understood the Abrupt change however I also didn’t ask. I’ll spend my money with a dealership that seems to want to do business with me.
Feb 2, 2022
Response from current dealership:
Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Steve Cargo
New Vehicle Sales Manager
scargo@maxwellford.com
Steve Cargo
New Vehicle Sales Manager
scargo@maxwellford.com
Vehicle was put on the lot as a “Certified Vehicle “. When I popped the hood to check the fluids, I immediately noticed none of the fluids , oil had been changed. Transmission fluid was beyond burnt and leaking. Main panel that covers the motor was damaged and just sitting on top of the engine not secured in anyway. This is how they get naive buyers. Dealer sprays the motor with some Black magic cleaner and calls it good.
Feb 3, 2022
Response from current dealership:
Thank you for your feedback about your service visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Eric Sperling
Asst Service Manager
esperling@maxwellford.com
Eric Sperling
Asst Service Manager
esperling@maxwellford.com
The internet sales manager Troy text me, and when I called to ask questions about the car and some pics, he mentioned he would get right back to me. Since I didn't hear from him throughout the day, I text him, and called, but had to leave a vm. I never heard back from him. This dealer is a total fluke and I will not deal with them in the future. Very poor communication!
Jan 25, 2022
Response from current dealership:
Thank you for bringing this to my attention. I apologize for the lack of communication your experienced with our internet sales team. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Jan 13, 2022
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
This '08 truck has a lot of body damage, the sales man (both of them) never mentioned it. They then tried to get me into a truck that was just outside my price range.
Jan 4, 2025
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly as I would like an opportunity to resolve this issue and to know more about your experience. I’ll look forward to speaking with you.
Steve Cargo
Used Vehicle Sales Manager
scargo@maxwellford.com
Steve Cargo
Used Vehicle Sales Manager
scargo@maxwellford.com
Nov 5, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Nov 5, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Excellent customer service. Kristian Watson was wonderful to work with. He is very professional, and he made the whole experience of purchasing a car a very pleasant experience.
Nov 2, 2021
Response from current dealership:
Thank you for your kind words for Kristian! We thank you for your business and look forward to your next visit!
Nov 3, 2021
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Ike Haines
General Sales Manager
512-443-5000
Ike Haines
General Sales Manager
512-443-5000
Oct 5, 2021
Prompt courteous and helpful
Oct 5, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Sep 24, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Sep 11, 2021
Typically buying a truck is a long drawn out high stress process. Everyone involved here was fantastic. I can’t speak highly enough about the experience and I will go back!
Sep 14, 2021
Response from current dealership:
Thank you, Blaine, for your kind words for our staff! We thank you for your business and look forward to your next visit!
Sep 4, 2021
Oscar was great help during the whole process! He responded via text messages to our questions. Great guy!
Sep 7, 2021
Response from current dealership:
Thank you, Andy, for your kind words for Oscar! We thank you for your business and look forward to your next visit!
Jul 25, 2021
Avoid dealership at all costs. Contacted by by
email, replied and no response. Contacted by
text from several numbers from representative
named Troy Malovey, responded once. Says
there to help but doesn't. Nobody knows what
customer service is these days. No follows up.
Doesn't reply to messages. Contacted Ike Haines
General manager and he is ineffectual. The
Maxwell Ford
dealership and those it represents all very
ineffectual. Nobody cares about customers. The
internet has caused people to lose their minds.
Avoid Maxwell and it's owners if you can. Run for
you life if contacted by anyone from Maxwell
Ford in Austin, Texas.
Aug 27, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize for error in communication. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Steve Cargo
Sales Manager
scargo@maxwellford.com
Steve Cargo
Sales Manager
scargo@maxwellford.com
Tyler W. was extremely helpful in finding the right car for my wife and me. He listened to our needs and preferences, answered all questions we had and made informed, smart suggestions along the way. We are extremely happy to have found such a caring, patient and professional person to partner with on future auto purchases. We will absolutely be using him again and will recommend him to our friends and family!
Aug 24, 2021
Response from current dealership:
Thank you, Reed, for your kind words for Tyler! We thank you for your business and look forward to your next visit!
Aug 24, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Jul 21, 2021
Great service!
Aug 24, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Aug 27, 2021
Response from current dealership:
Thank you for your feedback about the miscommunication regarding our services because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Steve Cargo
Sales Manager
scargo@maxwellford.com
Steve Cargo
Sales Manager
scargo@maxwellford.com
Aug 24, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Aug 24, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Jun 2, 2021
Worst experience I've ever had. Showed zero respect when I showed up in person. Their internet sales guy was great. The gentleman I met with in person I wouldn't wish anyone to talk with.
Jun 10, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to fix this and to earn your business, please contact me at jhaines@maxwellford.com. I look forward to speaking with you.
John Haines
Sales Manager
John Haines
Sales Manager
May 25, 2021
I was contacted quickly however the vehicle was not available
May 25, 2021
Response from current dealership:
Thank you for your inquiry Sadie!
Apr 26, 2021
Response from current dealership:
Thank you so much for your rating. We are glad that our team members were able to provide you with an enjoyable experience.
Apr 23, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
This is the greatest dealership I’ve been to, huge claim but here are my reasons.
1. Excellent customer service by the front desk to the salesmen. I was treated with respect, kindness, honesty and overall like a human rather than just a customer. They answered all my questions, gave me time to think without rushing, and allowed me to feel comfortable about to buying process.
2. The car itself was just as advertised if not better, all the service and cleaning was completed before I ever drove the car off the lot leaving me with a peace of mind.
Apr 7, 2021
Response from current dealership:
Thank you, Andrew, for your kind words for our staff! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!
Apr 6, 2021
Response was super fast
Apr 7, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Truck was not what was represented. Dealer increased the price when I told them I was buying for cash. I drove 65 miles to see the truck and they could not find the keys for me to drive it.
Mar 31, 2021
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at jhaines@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
John Haines
General Sales Manager
John Haines
General Sales Manager
Mar 25, 2021
They lie! They wanted me to come in to the store and told me since Texas opened up they donât do sales online. Well, the reason they want you to come in is because they
do not have the cars in the picture for the price printed! When you get there they tell you they put upgrades in the cars (like leather seats) and now itâs $3000 more then the
price listed. Then they tell you that you canât get all the rebates by Ford so they took $2000 off total rebates because of no trade in (but other Ford dealer gave us all Ford
rebates). Lastly, their taxes totaled more than another dealership because they put extra charges in the tax/title section. Maxwell Ford kept asking what payment did we
want monthly but would not give us a concrete drive out price! Sneaky and dishonest!
Mar 31, 2021
Response from current dealership:
We truly value your business and thank you for bringing your shopping visit to my attention. Please contact me directly at scargo@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Steve Cargo
Sales Manager
Steve Cargo
Sales Manager
Advertises fake vehicles. Dishonest dealer. Dishonest sales associates covering for dealer.
Was a walk-in looking for a 2012 audi q5 that had been for posted for sale for approximately 90 days. Was given the grand tour on a much newer model and was praised for picking the best car on the lot. But it was the wrong car and of course he already knew that. The car wasn't there and associate of course says it just sold.
Got home after driving another hour and a half through traffic, just out of curiosity I pressed the check availability button for the car on the Maxwell website. Miguel Ochoa, internet sales associate responds quickly and says that the car is available and wants to schedule an appointment to come look at it. Smell fishy yet?
After a few emails Miguel maintains that the car was indeed on the lot and for sale when he emailed me. Which was a lie since I was there beforehand and know better. Imagine what they'll try when you're filling out all that complicated paperwork.
Mar 29, 2021
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at jhaines@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
John "Ike" Haines
General Sales Manager
John "Ike" Haines
General Sales Manager
Mar 23, 2021
Went from $45,488 online, to $48,999 in the lot, to $51,793 at the desk before getting any further I walked out. Bank said it was worth $42,500.
Mar 26, 2021
Response from current dealership:
We truly value your business and thank you for bringing this price change to my attention. Please contact me directly at jhaines@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
John "Ike" Haines
General Sales Manager
John "Ike" Haines
General Sales Manager
Mar 23, 2021
Quick response and just great service
Mar 24, 2021
Response from current dealership:
Hi Ray, thank you for being our customer, we appreciate your kind words!
Mar 22, 2021
Response from current dealership:
Thank you for your positive review, James! We appreciate your business.
Mar 2, 2021
Contacted dealership about the advertised vehicle. Dealership stated the vehicle was not a lariat as advertised and the price would be considerably higher. When asked why they had not corrected the listing they said these things happen and I should read the fine print. I was then told to read the window sticker to see vehicle’s trim package. Never mind the fact that they listed the VIN and stock number in the listing by the price. I won’t buy from any dealer that uses this kind of shady bait and switch tactics.
Mar 5, 2021
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at scargo@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Steve Cargo
Sales Manager
Steve Cargo
Sales Manager
Feb 24, 2021
Response from current dealership:
Hi Michael, thank you for being our customer, we appreciate your kind words!
Feb 8, 2021
Response from current dealership:
Thank you for your positive review, Brian! We appreciate your business.
Jan 12, 2021
Response from current dealership:
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Dec 16, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
truck was as described, pricing was a little less transparent but overall a positive experience
Dec 14, 2020
Response from current dealership:
Thank you James! We are thrilled that you had a positive truck buying experience!
Mark G informed me the car was available and I told him I was on my way. He again said he was on his way (be there in a few minutes) while I was in the showroom. After minutes of waiting for him, I ask again and then he comes out to say the car is not available. No phone call, no text. All he said was, “I’m sorry”. Not cool, I drove quite a distance to get there without even a courtesy call from him.
Dec 9, 2020
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at jhaines@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
John "Ike" Haines
General Sales Manager
John "Ike" Haines
General Sales Manager
Nov 19, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Nov 6, 2020
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
This dealership was pushy and it seems that the moment you tell them you don’t have good credit or that your down payment is going to be small, they stop wanting to work with you.
Nov 9, 2020
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at vjhaines@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
John "Ike" Haines
General Sales Manager
John "Ike" Haines
General Sales Manager
I wrote a bad review and they responded with platitudes about emailing “Ike” and he will follow up. Well 10 days out and still nothing. So their responses for show on the internet are just that. A show. They won’t call back. It just seems fake to show the public that they care. But then the public doesn’t know that they really won’t call you back and discuss things.
I sent an email to you Ike on 10/21 like you asked. Now what ? My complaint was with your pricing model. You will give the best price only if we finance thru you. If not, you let us walk.
Nov 4, 2020
Response from current dealership:
I have checked all of my emails from the 21st and do not see anything from you. Please resend it and I will get back with you as soon as I receive it.
Thank you,
Ike Haines
General Sales Manager
Thank you,
Ike Haines
General Sales Manager
Oct 7, 2020
Response from current dealership:
Hi Jake, thank you for being our customer, we appreciate your kind words!
Sep 24, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Added over $2,000 in “extras”, THEN taxes and registration. Total was $4,000 higher than original listing. And salesman called me 3 times a day to “offer help” with my search.
Sep 28, 2020
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at scargo@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Steve Cargo
Sales Manager
Steve Cargo
Sales Manager
Amazing! Drove away in this beautiful gmc that day. I recommend maxwell Ford to anyone , helpful, informative and just an overall great car buying experience. Thank you Maxwell ford ❤
Sep 8, 2020
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Sep 5, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
My experience was not good at all!! They tried to undercut my trade on 1300$ less than low bluebook, then they came to me with the numbers and never gave me a interest rate just a payment for 66 months which ended up being 7000$ over the price of the truck! Needless to say i declined and now I have a hit to my credit! I wil never deal with them nor will family or friends!!!
Aug 17, 2020
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at scargo@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. -Steve Cargo, Sales Manager
Jul 13, 2020
Response from current dealership:
Congratulations on your new car, Perla! Thanks for the review.
It started off great but went downhill fast. The car looked very nice on line and the price looked good, so
I didn't negotiate the price. everything went well up until I actually bought the car. Went to get into it to
drive home, while still in the Ford parking lot, I noticed that the front headlight was broken/cracked. I
mentioned it to the sales person,(who up until this time was really nice), sorta went "well, it's your car
now". Not one pic on CarGuru showed a cracked/dammaged headlight. Now, I have to spend
hundreds of dollars to fix it. Also, when I got home i noticed that the car had locking car lugs nuts, which
is nice, but Maxwell Ford never supplied the Key for the lug nuts. Imagine if I had a flat tire on the way
home(6 hrs drive). I would have been stranded in the middle of the night on the freeway hundreds of
miles from home. Now, I have to spend more money to have them removed. They were so nice before
the sale.
Jul 10, 2020
Response from current dealership:
Thank you for your feedback about your visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Jun 2, 2020
I called and spoke to them in regards to vehicle told them I was on the way when I got there they told me they had put it in shop and wouldn’t be available until next week.i attempted to call them again to check on truck and no one ever replied. A few days later the truck was sold. Made me drive 1hr drive for nothing
Jun 6, 2020
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Jun 1, 2020
Very easy to deal with...0ne of my better car buying experiences.
Jun 2, 2020
Response from current dealership:
Thank you, Dale, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
May 26, 2020
Maxwell did a good job...I would certainly look to them again when searching for a vehicle.
May 29, 2020
Response from current dealership:
We are glad you enjoyed your visit! Thank you for your kind words!
May 27, 2020
Response from current dealership:
Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Dealer responded. Sent pics as well. Was not
interested in truck after seeing the type of vehicle
and details of the pics. Dealer was very prompt in
responding as well as sending pics. Just ended
up buying another truck.
May 28, 2020
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Jun 26, 2020
Response from current dealership:
We’re sorry that we could not come to an agreement on pricing. We apologize for your experience and hope we can one day earn your business.
They sent an initial “Thanks for contacting us, let us know if you have any questions.” email but ghosted next until I responded to their canned manager follow up. Ended up buying a higher trim level from a different dealer.
May 20, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize that you are not happy with us. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Steve Cargo
Sales Manager
scargo@maxwellford.com
Steve Cargo
Sales Manager
scargo@maxwellford.com
Excellent customer service, and friendly. I would make them a stop when shopping for new or used cars.
May 18, 2020
Response from current dealership:
Thank you for the feedback!
Dealer contacted me but never responded to my questions about the truck I was interested in.
May 11, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to speaking with you.
Steve Cargo
General Sales Manager
cargo@maxwellford.com
Steve Cargo
General Sales Manager
cargo@maxwellford.com
May 2, 2020
Friendly, no pressure - honored online price.
May 7, 2020
Response from current dealership:
Thank you for your visit!
Apr 26, 2020
Poor service and only expect you to visit the
dealership - Not accommodating in the
COVID-19 situation. Multiple sales
associates unwilling to work on vehicle of
choice and trade over the phone - Kept
demanding time come to dealership
May 4, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
John Haines
General Sales Manager
jhaines@maxwellford.com
John Haines
General Sales Manager
jhaines@maxwellford.com
Apr 27, 2020
Response from current dealership:
Thank you Veronica for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Apr 20, 2020
Response from current dealership:
Thank you for your kind words for Chris!
Apr 16, 2020
They wanted to play games instead of sell a truck. They tried to sell it to me for $6500 more than what I was quoted by email, text and online. Then tried to add a "non-optional" $1700 package of crap. What a scam! I drove 1.5 hours to buy this truck after much communication to make sure we had everything worked out in advance just to have them start playing games when I got there. Stay away!
Apr 17, 2020
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Steve Cargo
cargo@maxwellford.com
Steve Cargo
cargo@maxwellford.com
Apr 15, 2020
Response from current dealership:
Thank you for your inquiry! We look forward to your business with us again!
Not a very good experience at this dealership. Was passed on to salesman
to salesman then when it was time to buy the vehicle I wanted the salesman
called and said they sold the vehicle . This dealership need better
communication between sales of salesman so that this doesn’t happen
again. I called the salesman to let him know decision on vehicle and it took
two days to get back with me prolonging the decision of the sale of vehicle.
Apr 13, 2020
Response from current dealership:
Ronnie, Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at jhaines@maxwellford.com. I look forward to speaking with you.
Ike Haines
General Sales Manager
Ike Haines
General Sales Manager
Apr 3, 2020
Dealership was helpful in answering my questions and willing to help, however very pushy sales in order to sell the vehicle as quickly as possible. While I appreciate their help, I had to go with another dealership just because of the pushy sales rep.
Apr 4, 2020
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
I spoke with Eddie Sifuentes on the phone via text, and explained our situation to him. We talked about a vehicle and came to an agreement on a deal. I drove from Lockhart to Austin in the rain to close the deal. When I arrived Eddie would not come out and talk to me. He then told the receptionists to give me his cell phone number. I called Eddie and he stated that the vehicle was sold. However, it turns out that the vehicle is still there and not sold. I feel that Eddie should have been man enough to come out and speak with me about the situation. I also feel that one man's actions has a negative reflection on the entire dealership. Now you can't trust anyone there. What happened to customer courtesy.
Apr 4, 2020
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Mar 26, 2020
Response from current dealership:
Thank you, we appreciate the feedback!
One or two people have reached me by phone and have asked me how soon I may be purchasing a vehicle. Nice and friendly contact.
Mar 12, 2020
Response from current dealership:
Thank you for your inquiry, we appreciate your kind words!
Mar 9, 2020
Response from current dealership:
Thank you for your positive review, Lisa! We appreciate your business.
My experience with Maxwell Ford was better than imagined. I test drove, purchased, and signed on my vechicle in less than 2 hours. All the staff was truly a delight
Mar 5, 2020
Response from current dealership:
Congratulations on your new car! Thanks for the review. We hope you loved your new vehicle for years to come.
Feb 26, 2020
Very nice people with great experience, answered all my questions without hesitation.
Mar 2, 2020
Response from current dealership:
Thank you Cierra for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Feb 22, 2020
Sent in a $500 deposit to hold a vehicle so I could drive 6 hours to dealership, they sold the vehicle out from under me anyway the night before I went down. Didn't even tell me until I was getting into town.
Feb 27, 2020
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Feb 18, 2020
Worst experience. If you do business with them, make sure you check the finance amount. Went to buy used vehicle, had been negotiating, finally agreed on 20k our door, and I reiterated out the door and even said that includes tax title and license. When I’m signing paperwork, I all what the finance amount was and it was not the agreed upon amount. It did not include TTL, apparently they “misunderstood” me when I said 20k out the door including TTL. And that’s because I was putting 2k down. Well not do business there again and caution anyone who does to double check what you finance and make sure it is exactly what you agreed upon. And the worst part, because they misunderstood, they said they couldn’t sell to me, me me and my pregnant wife drove up from Lockhart to do business with them and had us wait a couple hours. Biggest waste of time.
Feb 21, 2020
Response from current dealership:
Aaron,
Yes, we declined your offer of $18,500 out the door that you made on a vehicle we had listed for $21,988 plus TT&L. Before you left the dealership the first time we made a counteroffer of $20,000 plus TT&L and you declined. At no point did we make an additional counteroffer to you of $20,000 with TT&L included. When you came back into the store to complete the transaction our price did not change from the price we offered before you left the first time.
Tyler West
Pre-Owned Sales Manager
Yes, we declined your offer of $18,500 out the door that you made on a vehicle we had listed for $21,988 plus TT&L. Before you left the dealership the first time we made a counteroffer of $20,000 plus TT&L and you declined. At no point did we make an additional counteroffer to you of $20,000 with TT&L included. When you came back into the store to complete the transaction our price did not change from the price we offered before you left the first time.
Tyler West
Pre-Owned Sales Manager
Jan 29, 2020
The salesman was very helpful in person.But when I called back the next day to check on vehicle status it was like talking to a new person he had no idea of anything we spoke of previously. Not the kinda of service you think you would get when spending $30000
Jan 31, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
John Haines
Sales Manager
jhaines@maxwellford.com
John Haines
Sales Manager
jhaines@maxwellford.com
Jan 24, 2020
Salesman was rude not Interested in selling. in the middle of the test drive he abruptly asked me to stop the truck to scream at another salesman that some body was looking for him..
Jan 29, 2020
Response from current dealership:
Aaron, Thank you for your feedback about this because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Jan 16, 2020
Was awesome helped me and was very understanding the entire way though and got me a much better rate too
Jan 20, 2020
Response from current dealership:
Thank you for your business, we appreciate your review Michael!!!
Jan 20, 2020
Response from current dealership:
Hello Frank,
Thank you for your inquiry, we hope to one day earn your business!
Thank you for your inquiry, we hope to one day earn your business!
Jan 8, 2020
We drove over a 100 miles to see the truck,when we arrived another couple were driving it.The Salesman(Diego) asked us to wait to see if they had made a deal,wich we did.About 5 minutes he informed us that the deal was done and they were taking the truck.I asked him to please call me if for any reason the other folks did not buy the truck please call me,at that point he said it was a done deal,and there was no need to follow up with me.Two days later We called and were told the Nissan Frontier was still there. James.
Jan 11, 2020
Response from current dealership:
James,
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at jhaines@maxwellford.com. I look forward to speaking with you.
Ike Haines
General Sales Manager
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at jhaines@maxwellford.com. I look forward to speaking with you.
Ike Haines
General Sales Manager
Jan 7, 2020
Fernando was very very helpful and
respectful...he and I complied with each other to
get the deal I wanted and he made it happen.
Very happy with the purchase!
I worked with Oscar, He was Great , Met with his Manager and Susan in Finance, I Flew from Boston and Purchased the F-150 that I wanted the whole transaction went through Quickly and Smoothly , I was driving the Vehicle back to Massachusetts within an Hour. Excellent Experience..
Jan 11, 2020
Response from current dealership:
Thank you GuruXSNWZ for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Jan 6, 2020
Very fast response
Jan 9, 2020
Response from current dealership:
We are very happy to hear that we were able to provide you with a fast experience! Thank you for your business and look forward to your next visit!
Jan 9, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
John Haines
General Sales Manager
jhaines@maxwellford.com
John Haines
General Sales Manager
jhaines@maxwellford.com
Jan 1, 2020
They contacted me and sent me information I needed. Unfortunately location is inconvenient for me so I decided to stay local and bought a car within 3 days
Jan 6, 2020
Response from current dealership:
Hi Carlos,
Thank you for your kind words! We are thrilled to hear that we could provide you with the information you needed!
Thank you for your kind words! We are thrilled to hear that we could provide you with the information you needed!
Jan 1, 2020
Good job
Jan 4, 2020
Response from current dealership:
Thank you Juan! We look forward to your business with us again!
Dec 30, 2019
Response from current dealership:
Thank you for your inquiry!
Dec 13, 2019
Good
Dec 16, 2019
Response from current dealership:
Hi Max,
Thank you for your kind words!
Thank you for your kind words!
Dec 9, 2019
Contacted me but advertised price included several rebates that I
did not qualify for.
Dec 10, 2019
Response from current dealership:
Thank you for your feedback Mike, sorry we could not earn your business. Can you please contact me if there's anything I can do for you? Steve Cargo - Sales Manager - scargo@maxwellford.com
Was able to get a deal done with them but it took a little time. My sales rep Ulises was excellent. He kept working with me.
Dec 3, 2019
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Initially they responded quickly. Slow to get information requested. Pictures were not available at time of request however I found them online a few days later on my own. The car sold. I only knew this because it was no longer available on their website. Dealer never sent pics and didn’t contact me to let me know it sold. Icing on the cake was when inquiring further about price. It was revealed that the online price was only with financing and a trade-in. The real asking price was $2500 more! I just want a dealer that will tell me the actual price of the car. Tired of the games.
Dec 5, 2019
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (512) 916-2613. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Nov 25, 2019
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Nov 16, 2019
Response from current dealership:
We thank you for your business and look forward to your next visit!
Nov 6, 2019
Response from current dealership:
Hi Curtis, thank you for being our customer, we appreciate your kind words!
Nov 5, 2019
After arriving at dealership was told car was no longer available. 2 days later a coworker was looking at same car and after driving all the way down was told car had just been sold. Staff has no idea what’s going on
Nov 6, 2019
Response from current dealership:
Hi Gary,
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at jhaines@maxwellford.com I look forward to speaking with you.
Ike Haines
General Sales Manager
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at jhaines@maxwellford.com I look forward to speaking with you.
Ike Haines
General Sales Manager
No pressure. Very friendly. Car was priced differently than advertised but they worked with us. I would definitely refer my friends and family to go to them. Thank you Maxwell ford.
Oct 23, 2019
Response from current dealership:
Hi Wolfpack5,
Thank you for kind compliments. We appreciate your recommendation!
Thank you for kind compliments. We appreciate your recommendation!
Said they had a knock in motor. I offered to buy the truck “as is sale” (no liability to dealership) they told me the truck had issues, then tried to sell for “Top Retail” pricing $3000 over retail. Then when called on it said “we put it up for short sale, but we will just send it to auction”. Why advertise the truck for sale if it’s going to auction, and why try to charge over perfect pricing after telling me it has motor issues? But to then not want to sell it at the price it should be at, and offer me $10k less then a bad trade in price for a truck they “will clean and sell in a week”? Bad write up? How about BUYER BEWARE!!!!!!
Oct 9, 2019
Response from current dealership:
Hi Curt,
As discussed when you here we did not want to sell you a truck knowing that it needed an engine even though you wanted to take it AS IS. Please reach out if I can help you answer any questions you may have.
Thank you,
Ike Haines
General Sales Manager
Maxwell Ford
512-443-5000
As discussed when you here we did not want to sell you a truck knowing that it needed an engine even though you wanted to take it AS IS. Please reach out if I can help you answer any questions you may have.
Thank you,
Ike Haines
General Sales Manager
Maxwell Ford
512-443-5000
Sep 24, 2019
They are an amazing dealership. They were all kind and helpful.
Sep 24, 2019
Response from current dealership:
Thank you for your inquiry, Carrie!
Sep 23, 2019
Response from current dealership:
Thank you for your business, we appreciate it!
Sep 2, 2019
Dealer was not honest or forthright. After arriving and test driving vehicle, salesman Jeff informed my wife and I that they do not honor cargurus pricing unless you trade your vehicle in with them and ALSO finance with them. I asked where that information was available and they said it was in fine print. With this information I agreed to trade in my vehicle in good running condition in and they came back with ONE HUNNDRED DOLLAR TRADE IN. $100.00!! You can’t make this stuff up! I can’t believe how unprofessional and ignorant this dealership believe some people are?!! I guess they run the numbers and get enough people to play their high price game.
Sep 4, 2019
Response from current dealership:
Hello and thank you for bringing your visit to my attention. Can you please contact me so I can try to make up for this?
Ike Haines
Sales Manager
jhaines@maxwellford.com
Ike Haines
Sales Manager
jhaines@maxwellford.com
Jul 29, 2019
The car was already sold, but salesperson was very nice and helpful and not pushy at all just trying to sell me another car on their lot. Would recommend this place if you find a vehicle on this website
Jul 31, 2019
Response from current dealership:
Thank you Josh for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Jul 3, 2019
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Jun 24, 2019
Bought my car from them. Only downside is I came from 6 hours away and asked to basically walk in, sign my name and walk out. Took 3 hours.
Jun 25, 2019
Response from current dealership:
Steve,
Sorry about the wait to get into the business office. We try to get everyone in and out as quick as we can but sometimes we do see a backlog of deals to finalize and contract on busy days. Hope you are enjoying your new car!
Sorry about the wait to get into the business office. We try to get everyone in and out as quick as we can but sometimes we do see a backlog of deals to finalize and contract on busy days. Hope you are enjoying your new car!
I went to test drive this vehicle and the AC did not blow cold. Sales associate Craig did shoot me fairly straight however he did not get back with me once the vehicle was 'ready'. Zach also reached out to me through what seemed to be an automatic email. I responded with genuine concerns and have not heard back. I will not be using Maxwell Ford for my next purchase.
Apr 30, 2019
Response from current dealership:
Hello Adrian, I am sorry to hear of our poor communication with you here on Cargurus. Can you please contact me directly so I can make up for this? Ike Haines - jhaines@maxwellford.com
Apr 17, 2019
Sales person answered the question I had about truck.
Apr 22, 2019
Response from current dealership:
Thank you for your inquiry, Carol!
Apr 15, 2019
Jeff K literally kept constant contact until we found the perfect vehicle for my son!!!
Would highly recommend Maxwell Ford ! Great customer service
Apr 20, 2019
Response from current dealership:
Thank you Theresa for your kind words! We thank you for your business and look forward to your next visit!
Apr 7, 2019
They said it was sold so if it’s sold then they need to take it off of the website so someone else won’t look & like it & want it when it’s gone & sold!
Apr 13, 2019
Response from current dealership:
Lauren,
We are sorry that the vehicle you were interested in was sold and not removed off the website. Vehicles are removed by our inventory feed and sometimes there is a delay due to customer financing or other issues. If you see anything else that sparks your interest please reach out to us- our website updates about twice daily. Perhaps we can find you a similar vehicle?
Ike Haines
General Sales Manager
jhaines@maxwellford.com
We are sorry that the vehicle you were interested in was sold and not removed off the website. Vehicles are removed by our inventory feed and sometimes there is a delay due to customer financing or other issues. If you see anything else that sparks your interest please reach out to us- our website updates about twice daily. Perhaps we can find you a similar vehicle?
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Typical sort of dealer. Wouldn’t come down off the price even a penny. Went with one of the three here in San Antonio, not the color I wanted but $1800 cheaper. Kept telling me to compare the stickers and features, told him they were identical, but that didn’t matter. LOL, and they told me they already had it at wholesale value and couldn’t come down. Hey, if it’s at wholesale value then you should be able to auction that baby off easily...for $2000 more than what they are retailing for 50 miles away.
Apr 9, 2019
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Mar 27, 2019
Agreed on a price and then they sold the car to someone else
Apr 1, 2019
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
They were great aaron helped me there was a check engine light they took care of it before i purchased the vehicle i would recomend them
Mar 4, 2019
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Jan 17, 2019
Prompt response
Jan 18, 2019
Response from current dealership:
Thank you Lori, we appreciate the kind review!
Maxwell Ford was very professional. The vehicle was as described & has met my expectations.
Jan 17, 2019
Response from current dealership:
Thank you Darcy for your kind words! We thank you for your business and look forward to your next visit!
Unfortunately the salespeople do not have a full understanding of their business. What one person knows to be possible and done frequently (an in-and-out deal), another says it is impossible and treats me like I'm unreasonable. As a result we bought elsewhere.
Jan 16, 2019
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (512) 916-2613. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Jan 11, 2019
Quick to respond and make contact via text.
Asked if car was in good shape as I lived a long way away I was told yes everything was good. I arrived beautiful looking car in the inside. Took a harder look oil leak they had no idea was leaking. Was sitting on top of the engine plain as day and left a puddle underneath the car. Hatch always said open even with it closed and grill was held on by two plastic tabs other wise it moved freely.
Zach was nice answering my questions said he had no clue about issues. Said he would get items fixed if he could and let me know. Just wish he knew there was issues like oil leak ahead of time so I did not make a 4 hr trip there I could have searched else where.
Dealerships are always busy but usually when someone comes out asked if you been helped they will go and get the sales person you talked to. Not here nice smiles ask and if it is not them they say he may be over here or there. Finally I just went to help desk to page him.
Jan 16, 2019
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (512) 916-2613. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Very good experience thank u Miguel . You are a Awesome guy. Loving my truck. Will recommend Miguel to many.
Jan 5, 2019
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Dec 3, 2018
Response from current dealership:
Great to hear it, thank you!
Nov 29, 2018
Response from current dealership:
We appreciate your inquiry, thank you!
The staff was very courteous and professional. I would recommend this dealer for your next car purchase. Negotiations from the financial staff were pretty fair and reasonable.
Nov 27, 2018
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Nov 27, 2018
Response from current dealership:
Thank you for your kind words! We look forward to your business with us again!
Nov 13, 2018
The sales staff was incredible. Quick response when I called them about the vehicle. Went above and beyond to ensure we were going to be a satisfied customer.
Nov 13, 2018
Response from current dealership:
Thank you Colleen for your kind words! We thank you for your business and look forward to your next visit!
Nov 9, 2018
Sales men took my information and ran my credit, then never would get back in contact with me gave me. I got lots of I’ll call you backs and the. never would. A week later I still don’t know if I even got an offer.
Nov 9, 2018
Response from current dealership:
Gabriel,
I apologize that nobody has gotten back in touch with you. Can you please email me your contact information at jhaines@maxwellford.com so I can do some research and get back with you regarding your loan application?
Thanks,
Ike Haines
General Sales Manager
I apologize that nobody has gotten back in touch with you. Can you please email me your contact information at jhaines@maxwellford.com so I can do some research and get back with you regarding your loan application?
Thanks,
Ike Haines
General Sales Manager
Nov 3, 2018
I appreciated being contacted quickly.
Nov 3, 2018
Response from current dealership:
Thank you for your inquiry!
Oct 27, 2018
Oscar contacted me soon after I reached out, scheduled a time to meet and we ended up purchasing the car that day. Oscar was nice, helpful, easy going, and didn't have that aggressive salesman thing going on that makes me hate going to dealerships to begin with. We highly recommend!!
Oct 29, 2018
Response from current dealership:
We are glad to hear that Oscar did a great job for your, Nannette!
Oct 25, 2018
The salesperson you have may or may not text you back or call you. Overall the car buying process was extremely difficult here and took over 5 days just to be denied credit after being promised otherwise if I brought a down payment. I don’t recommend anyone go here unless there is a car on the lot you absolutely have to have.
Oct 27, 2018
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at 512-443-5000. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Ike Haines
General Sales Manager
Ike Haines
General Sales Manager
Jeff K and all of the other employees I talked to we're beyond helpful and made the whole experience a breeze. No rush, explained things very deeply (sometimes repeatedly), and helped me get exactly what I wanted.
Sep 17, 2018
Response from current dealership:
Thank you Donte for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Poor customer service, hard to get in touch with their staff and always had to initiate a phone call to get a response.
Sep 11, 2018
Response from current dealership:
I am sorry to hear that we have let you down and for our lack of communication. Can you please email me when you have a moment so we can make this right? Greg Kimball - General Manager - gkimball@maxwellford.com
Sep 7, 2018
Krystal was really great! I unfortunately double booked myself the day I was
supposed to go see the car, and had to call back and apologize profusely,
but got to chat about the car and while it wasn't exactly what I wanted, she
was very helpful
Sep 8, 2018
Response from current dealership:
Thank you Trina for your kind words about Krystal! We look forward to your next visit!
Aug 28, 2018
They were great, especially Danielle. However and unfortunately the car sold before I was able to get out there due to a business trip.
Aug 30, 2018
Response from current dealership:
We are happy to hear that Danielle was a great help! Thank you for your inquiry!
Aug 8, 2018
I know my credit is not very good but when I walked in there they told me they would do anything to get me that truck but then they told me my credit was bad and they wanted me to put $5,000 down I don't understand I work very hard I make good money I gave him three paycheck stubs with the money that I make I don't understand why these companies or turn me down cuz a few things I have on my credit report I should not matter to spend years ago I am very disappointed and dealerships that put words in your mouth that does not happen
Aug 11, 2018
Response from current dealership:
Brian,
The Finance Director and GSM can’t locate your deal file without more information. We do not have a deal file for a Brian. Please keep in mind that we as a dealership do not turn you down- we need to have approvals from a third party bank if you are financing. Can you reach out to us directly so we can see if there is an opportunity to get you financed?
Dustin Krieger- Finance Director dkrieger@maxwellford.com
Ike Haines- GSM jhaines@maxwellford.com
The Finance Director and GSM can’t locate your deal file without more information. We do not have a deal file for a Brian. Please keep in mind that we as a dealership do not turn you down- we need to have approvals from a third party bank if you are financing. Can you reach out to us directly so we can see if there is an opportunity to get you financed?
Dustin Krieger- Finance Director dkrieger@maxwellford.com
Ike Haines- GSM jhaines@maxwellford.com
Aug 1, 2018
They did not have the car I wanted, but they were very friendly.
Aug 4, 2018
Response from current dealership:
Thank you for your inquiry, Mike!
Jul 16, 2018
Response from current dealership:
Thank you for your inquiry!
Jul 6, 2018
Excellent service....they work with me on all aspects....love the experience
Jul 10, 2018
Response from current dealership:
Thank you for being our customer, Adriana!
Nothing to exceptional. I bought a Chevy at a ford store so they really didn’t know much about it. But I did get a very good deal on a car I have been looking flr for over a year now.
Jun 29, 2018
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (512) 916-2613. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Ike Haines
Ike Haines
Jun 19, 2018
They were responsive. Did not buy the vehicle, but they were helpful. I found out as most dealers do now they have dealership add ins. It listed in online price. On the vehicle I looked at it was 899 for tint and nitrogen in tires and some sort of door protection. After calling on other dealers appears to be a common practice.
Dealer responded but car was sold. I was looking for a Corvette and they tried offering me a Camaro
May 31, 2018
Response from current dealership:
Sorry the Corvette was already sold- it usually takes a couple of days for the inventory feeds to get caught up. Is there a particular type of Corvette you are looking for so we can notify you if we take one in on trade?
Ike Haines
General Sales Manager
jhaines@maxwellford.com
(512) 916-2613
Ike Haines
General Sales Manager
jhaines@maxwellford.com
(512) 916-2613
Apr 18, 2018
Response from current dealership:
We are thrilled that you had a great car buying experience! We thank you for your business and look forward to your next visit!
Best experience I've had with a dealership so far. They were very quick with the process and easy to deal with. Highly recommend Maxwell Ford!
Apr 17, 2018
Response from current dealership:
Thank you for the kind words! We are thrilled that you had the best experience here with us!
Apr 8, 2018
Bad they show one price and when you got there they change the price and they have bad attitude and bad service
Apr 9, 2018
Response from current dealership:
I am sorry to hear this happened, Juan. Can you please contact me so I can try to make up for this?
Ike Haines
Sales Manager
jhaines@maxwellford.com
Ike Haines
Sales Manager
jhaines@maxwellford.com
nice and friendly. at the end of the day they need to be competitive to sell cars. they are very proud of theirs and tell you nobody else has what they have for less. they are wrong.
Apr 2, 2018
Response from current dealership:
Hello Chris, thank you for your kind words and your candid feedback. Sorry to hear we could not earn your business, but if there's anything else I can do to assist you I would be happy to help.
Ike Haines
Sales Manager
jhaines@maxwellford.com
Ike Haines
Sales Manager
jhaines@maxwellford.com
I want to thank Deborah and Danielle at Maxwell Ford for their professional courtesy and eagerness to deal with me in my search for a quality used vehicle. They had some excellent options. However I was fortunate to not have to travel out of town to get the deal I was looking for. Perhaps in the future I will have the opportunity to deal you good folk. Thanks for your time.
Mar 21, 2018
Response from current dealership:
We are glad to hear Deborah and Danielle did a good job for you, and we hope to earn your business in the future!
Mar 1, 2018
The experience it self has been a crazy roller coaster unfortunately left a bad taste in my mouth. Going into the store was great getting taken care of with approval then making my payment went quick. I was told that unfortunately a engine light was on and they did not know exactly what it was also still needed to be serviced so because of that they needed time to get it done this was on February 22nd we are now going on March 2 and still waiting on my vehicle I was given a temp till the vehicle was ready. My sales person was amazing till I followed up with the dealership wanting to know where we finally were with the vehicle then to be questioned why I needed the vehicle and should atleast be someway satisfied that I have a temporary vehicle to use. I went through three sales people and two managers just to be told they also had no idea what was wrong or what we are waiting on. Luckily I have been wanting this vehicle for a while for my son n I and I am expecting a note saying what was wrong and what was fixed after will definitely be taking it to someone to check it out making sure it is truly cleared if not I don’t even know how I’m gonna react. :(
Mar 5, 2018
Response from current dealership:
Ashley,
This is Ike and I am the Pre-Owned Director. Sorry about the lack of communication on our end. I would like to speak to you, can you please email me directly @ jhaines@maxwellford.com?
Ike Haines
General Sales Manager
jhaines@maxwellford.com
This is Ike and I am the Pre-Owned Director. Sorry about the lack of communication on our end. I would like to speak to you, can you please email me directly @ jhaines@maxwellford.com?
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Feb 26, 2018
Response from current dealership:
Thank you for the kind words! We look forward to your next visit!
Highly recommend Maxwell Ford & Chris Saunmers! Wanted to sell a car, in pristine condition and made it happen!
Feb 22, 2018
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Feb 14, 2018
Response from current dealership:
Thank you Jebber for the kind words! We thank you for your business and look forward to your next visit!
Replied with a form email first, so I called them to get my questions answered and they have called back and texted pictures of everything I asked.
Feb 9, 2018
Response from current dealership:
Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Jan 27, 2018
Interacted with mark g. He completed the sale for me. He made sure my car was not a flooded one. Thx, mark.
Jan 29, 2018
Response from current dealership:
Thank you for choosing us, we appreciate your business Mary!
Jan 25, 2018
Response from current dealership:
Hello Edword,
Thank you for your visit. Please contact me if there's anything I can do to make your next visit even better.
Steve Cargo
Sales Manager
scargo@maxwellford.com
Thank you for your visit. Please contact me if there's anything I can do to make your next visit even better.
Steve Cargo
Sales Manager
scargo@maxwellford.com
Contacted Sales team about certain vehicle night before. Told them I will
leave work early the following day and I have asking price with CU check.
Next day they contacted me at 9 AM and said come on down to Austin
and drive it. I left work early, drove to Austin on 35, 5 o'clock traffic. 1.5
hours later get there and they start showing me vehicles that are not what
I wanted or specified. Wrong engine size, wrong years, Wrong makes
even. Then I ask where is the vehicle I came to drive and take home?
Then they finally mention they just sold it, even though they sent me
location requests and I updated them throughout the day every 2 hours
by text.
I was told that they are there to sell cars.
I guess they don't care about customer service.
The Sales Associate I was communicating throughout the day was inept
to keep his appointment so I was passed over to another.
When my replacement sales associate approached the managers desk to
ask what happened the vehicle I came to drive home...manager says,
"Well, He should have got here sooner" and they both laughed! Then
they turned around and saw that I saw and heard this pathetic service
team treating there potential customers this way.
Didn't even phase them.
Obviously I was and am still upset from this experience. My family and I
needed this opportunity for this vehicle at this price point and I made
every effort to fill our needs and the 'ole used car sales cliche prevailed.
Jan 25, 2018
Response from current dealership:
Barry,
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (512) 916-2613. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Ike Haines
General Sales Manager
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (512) 916-2613. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Ike Haines
General Sales Manager
Jan 25, 2018
Response from current dealership:
Hello,
Thank you for your visit. Please contact me if there's anything I can do to make your next visit even better.
Ike Haines
General Sales Manager
(512) 916-2613
Thank you for your visit. Please contact me if there's anything I can do to make your next visit even better.
Ike Haines
General Sales Manager
(512) 916-2613
Jan 23, 2018
Response from current dealership:
Thank you for your inquiry!
Jan 3, 2018
Response from current dealership:
Thank you for your kind words, we appreciate it!
Dec 28, 2017
Response from current dealership:
Thank you for your inquiry, we do appreciate it!
Nov 7, 2017
the truck that i wanted to see was never located and hen I was offered a horrible alternative to the truck listed..
Nov 11, 2017
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (512) 916-2613. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Ike Haines
General Sales Manager
Ike Haines
General Sales Manager
Car didn't start. Too stacked up to test drive requires another visit. For a better choice at another dealer.
Oct 30, 2017
Response from current dealership:
Hello Jeff,
I am sorry to hear the vehicle you were interested in had a bad battery. If there's anything I can do to earn your business, please contact me directly.
Greg Kimball
General Manager
gkimball@maxwellford.com
I am sorry to hear the vehicle you were interested in had a bad battery. If there's anything I can do to earn your business, please contact me directly.
Greg Kimball
General Manager
gkimball@maxwellford.com
Oct 4, 2017
Sales Person was great, the truck just did not have a key option we were searching for.
Oct 4, 2017
Response from current dealership:
Thank you Misty for the kind words! We thank you for your business and look forward to your next visit!
Oct 4, 2017
Excellent experience after weeks of research for the perfect deal. I strongly recommand.
Oct 4, 2017
Response from current dealership:
Thank you Louis for the kind words! We thank you for your business and look forward to your next visit!
Oct 4, 2017
Went in there with the internet price and they honored it. I was in and out with car 2.5 hours.
Oct 4, 2017
Response from current dealership:
Thank you John for the kind words! We thank you for your business and look forward to your next visit!
Sep 24, 2017
It took multiple calls and internet inquiries over a 3 day period before I
was able to talk to a salesman. When I finally did get a response, it
seemed that they were always too busy and did not want to work with
someone who didn't live locally. While not outright rude, the sales
people I did speak to gave snarky responses to my questions. For this
reason, I would not buy from this dealership and I cannot and will not
recommend them to others.
Sep 25, 2017
Response from current dealership:
Hello Tony,
Thank you for bringing your concerns to my attention. I am sorry for the delays and the tone from our staff. If there's anything I can do to make up for this, please contact me.
Steve Cargo
Sales Manager
scargo@maxwellford.com
Thank you for bringing your concerns to my attention. I am sorry for the delays and the tone from our staff. If there's anything I can do to make up for this, please contact me.
Steve Cargo
Sales Manager
scargo@maxwellford.com
Sep 15, 2017
Mr. Castillo was very helpful and very understanding when this car did not live up to my expectations. I appreciated him understanding our needs and not pressuring us to buy something that wouldn't meet our needs. Thank you.
Sep 16, 2017
Response from current dealership:
Thank you Connie for the kind words about Mr. Castillo! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Sep 14, 2017
Nice, smooth transaction. Folks here are helpful and "no pressure". I would do business here again.
Sep 15, 2017
Response from current dealership:
Thank you for your inquiry, and we sincerely appreciate your business Michael!
Sep 8, 2017
Replied timely. Found another vehicle closer
Sep 11, 2017
Response from current dealership:
Thank you for your inquiry, we really appreciate it!
Aug 25, 2017
Once I got there to look at the speed 3 the car had apparently already sold but the didn't call to tell me I drove 2 hours to this dealer ship to look at that car and didn't even know it sold. So it was a wasted trip. The sales man was to busy with other things so my wife and I sat there for a hour or so he showed us one car and didn't offer to let us test drive it in wanted us to sit around to wait on him so we left.
Aug 26, 2017
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Ike Haines
(512) 916-2613
Ike Haines
(512) 916-2613
We were contacted immediately by the dealership, and to our amazement we were actually listened to and able to get an excellent deal. Be sure to ask for Kimbo!
Aug 21, 2017
Response from current dealership:
Thank you for your inquiry, and your kind words for Kimbo!
They required me to come there for any
negotiation of price. While there they were
helpful and I purchased the car. They did not
have some of the items needed, so the car was
delivered to me by their salesperson and the
missing part is being shipped to me.
Aug 17, 2017
Response from current dealership:
Thank you for your business, we really appreciate it. Sorry to hear bout the missing part, please contact me if you need any further assistance.
Greg Kimball
General Manager
gkimball@maxwellford.com
Greg Kimball
General Manager
gkimball@maxwellford.com
Aug 16, 2017
Response from current dealership:
Hi Rey, thank you for your inquiry.
I was pleased with contact and interaction with sales team and decided to purchase from them. Unfortunately, the purchasing process was very frustrating; i.e., waited an hour to be seen to fill out paperwork to actually buy the vehicle, information was not accurate, they were not prepared, etc. It took all the fun and excitement out of buying a new vehicle. Went home frustrated and tired.
Jul 31, 2017
Response from current dealership:
Hello there, thank you for bringing your sales experience to my attention. Sorry to hear the paperwork errors and time delays, I would like to know if there's anything I can do to make up for it. Can you please call me?
Steve Cargo
New Vehicle Director
512 443 5000
Steve Cargo
New Vehicle Director
512 443 5000
Jul 24, 2017
Response from current dealership:
Thank you GuruWBF9! We look forward to your business with us again!
Jul 12, 2017
Dealer contacted me very quickly. After initial contact, it seems email is not a
very good way to contact them, they either don't respond or take at least a
day. Maybe they are better by phone, but I don't know.
I did buy the car from them. They were pretty fair throughout the process, but
don't expect the financing guy to be nice to you if you don't buy the extended
warranty plan.
Jul 20, 2017
Response from current dealership:
Thank you for your visit, Patricia! We are glad that we were able to provide you with a good experience purchasing your car. We thank you for being patient with us, and we look forward to having you again!
Reached out to see about a test drive, initially I got quick responses, and then the person stopped responding (seems the vehicle I was asking about got sold, though there was another of the same trim level that would've been fine). Another person reached out to ask how things were going and I explained the situation. An apology was made, and I was told I was being assigned to someone else and they'd be reaching out to me shortly. I never saw another e-mail from them. Can't say that instills a lot of faith in me, or interest in having any further dealings.
Jun 17, 2017
Response from current dealership:
Thank you for your feedback about your sales experience because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Ike Haines
General Sales Manager
(512) 916-2613
Ike Haines
General Sales Manager
(512) 916-2613
Quick response to inquiries about a used vehicle. John Jones was helpful and professional. He was knowledgeable and made the process comfortable and easy. We were able to negotiate a great price and purchase the car my daughter loved. We will send our friends and neighbors to John in the future. He is friendly, genuine and made our car buying experience effortless.
Jun 5, 2017
Response from current dealership:
Hi Angela, thank you for your kind words for John!
May 24, 2017
Need to work on customer experience. Although I was contacted repeatedly, when I arrived to look at the truck, the sales person was completely disinterested and his overall attitude was like he was doing me a favor by showing me a truck.
May 25, 2017
Response from current dealership:
Thank you for your feedback about your sales visit being unpleasant because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Ike Haines
General Sales Manager
(512) 916-2613
jhaines@maxwellford.com
Ike Haines
General Sales Manager
(512) 916-2613
jhaines@maxwellford.com
May 12, 2017
Quick response and very professional. I will do business here again.
May 12, 2017
Response from current dealership:
Thank you Canyon for the kind words! We thank you for your business and look forward to your next visit!
May 10, 2017
I went in with a used escape wanting a trade, zach helped and I told him the final price I need to be and I will buy...he came one time no haggling and got me the deal.
Very good buying experience, very easy sale, I'm glad I got zach he got me in and out I will go back again if he's there.
May 11, 2017
Response from current dealership:
Thank you David for the kind words about Zach! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!
May 10, 2017
Best dealer I dealt with.
May 10, 2017
Response from current dealership:
Thank you Sam! We look forward to your business with us again!
Apr 19, 2017
Excellent service & attention to detail. Easy to work with their entire organization
Apr 20, 2017
Response from current dealership:
Thank you Jim for the kind words! We thank you for your business and look forward to your next visit
Dec 11, 2016
Poor experience. Wouldn't give us a drive out price on a truck unless we provided personal information and a copy of our insurance card.
We felt uncomfortable with this dealership and left.
Dec 12, 2016
Response from current dealership:
Hi Andy,
Thank you for bringing this to my attention. I sincerely apologize that you didn't get the price as requested. Can you please contact me so I can try to make this right for you?
Steve Cargo
Sales Manager
512-916-2697
Thank you for bringing this to my attention. I sincerely apologize that you didn't get the price as requested. Can you please contact me so I can try to make this right for you?
Steve Cargo
Sales Manager
512-916-2697
Nov 12, 2016
Within minutes salesman contacted me.
Nov 14, 2016
Response from current dealership:
That's great to hear, thank you for your kind words, Annette!
Oct 27, 2016
Response from current dealership:
Thank you for the kind words! We look forward to your business with us again!
Sep 29, 2016
They where extremely slow closing the deal. they wasted a lot of time. I sat way to long waiting for just about everything I had to wait till Monday to pick it up, I asked how early I could get the boy said he would be there. I went there Monday morning and the receptionist said Wade had they day off. She said I could just take; it. I did. I felt abandoned.
Oct 1, 2016
Response from current dealership:
Thank you for bringing this to my attention. I apologize that you were not assisted when you arrive to pick up your vehicle. I would like an opportunity to fix this and to know more, please contact me at 512-916-2611. I look forward to speaking with you.
Ike Haines
General Sales Manager
Ike Haines
General Sales Manager
Aug 15, 2016
Hands down this was the best car purchasing experience I've had. They were welcoming, honest, and straight forward. They allowed me to take the car to lunch in order for me to take some time to think about the purchase. I couldn't be happier with my new car! And I can't believe the deal I got.
Aug 17, 2016
Response from current dealership:
Cindy, that's great to hear! Thank you so much for reviewing us and for your business!
Aug 10, 2016
Was a terrible experience. Called ahead and gave all the information. Still waited over an hour to get to financing.
Aug 13, 2016
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your finance experience was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at 512-916-2698. I look forward to speaking with you.
Ben Poore
Finance Director
Ben Poore
Finance Director
Jun 23, 2016
Zach in the Internet department was a pleasure to deal with. Made buying this pickup easy. Got the great deal we were looking for.
Jun 24, 2016
Response from current dealership:
Thank you Stephen for the kind words about Zach! We thank you for your business and look forward to your next visit!
Apr 19, 2016
Horrible they ran my credit without my consent. Called and left a message with the person in charge and have yet to hear from them. So yea I usually don't leave reviews but they pissed me off... If they didn't have the vehicle I wanted why waste my time by lying...
Apr 19, 2016
Response from current dealership:
Thank you for bringing this to my attention. I would like to speak to you and assist. Please contact me directly at 512-916-2698. I look forward to speaking with you.
Ali Fawz
Finance Director
Ali Fawz
Finance Director
Apr 10, 2016
Friendly and helpful
Apr 11, 2016
Response from current dealership:
Richard, thank you very much!
Mar 15, 2016
Response from current dealership:
Thank you for reviewing us, we appreciate it!
Mar 5, 2016
Very nice
Mar 8, 2016
Response from current dealership:
Thank you Krista for the kind words!
Mar 3, 2016
Did not have a vehicle in my price range. But, overall, it was ok. He didn't
seem to want to go out of his way to work with me.
Mar 5, 2016
Response from current dealership:
Glenna, I am sorry to hear we couldn't find a vehicle that would work for you. If we can still assist, please contact our Sales Manager directly, his name is Steve Cargo and his number is 512-916-2697.
Feb 29, 2016
Not bad bought one
worked with me on
payments ok
Mar 15, 2016
Response from current dealership:
Thank you for your business, Ron!
Jan 9, 2016
Mr. Lynch was awesome, worked
with us on pricing to get my
daughter her first pre owned car
Mar 15, 2016
Response from current dealership:
Thank you for your business, James!
Dec 3, 2015
My sales rep. was awesome.
Sep 10, 2015
Sales Representive contacted me right
away and followed up immediately on all
the questions I emailed him.
May 8, 2015
Bought car
Oct 22, 2014
Great customer service and follow up.
Jun 19, 2014
We got our car here!
Apr 8, 2014
Contact me promptly.
Feb 11, 2014
Dealt with company before and
they seem helpful
Feb 7, 2014
Pretty helpful...they had a little
trouble finding the car. Gave it
new tires which made up for how
long I waited to get it cleaned up.
Love the car and got a pretty
good deal.
Feb 5, 2014
pushy and over priced.
Jul 20, 2013
I got a quick e-mail response and then was left alone to make up my mind if I needed their help
Jun 4, 2013
Ran my credit w/o my permission. Bait & switch on car advertised.
Apr 20, 2013
Great very helpful dealer drove away with 2013 Ford Flex Thanks!
Apr 14, 2013
Bought here, not a bad experience.
Feb 8, 2013
The salesperson, Jeff Lynch, was great!
Oct 14, 2012
Very helpful. Will use them ad a contact in the future.
Sep 14, 2012
Called me as soon as I sent an email, worked with me over the phone and
made a deal very promptly.