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Matthews Motors - Wilmington
About Us
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Closed Today (Sun)
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5723 Market St
Wilmington, NC 28405
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Jan 13, 2025
Very professional and great to work with.
Jan 13, 2025
Response from current dealership:
Thank you for taking time to send in this feed back.
Jan 13, 2025
Response from current dealership:
Thank you for this 5 star review!
Great staff to deal with. Unfortunately, their out the door pricing wasn’t as good as others we found here on CarGurus.
May 13, 2024
Response from current dealership:
Thank you for giving us the opportunity. At times we are not the cheapest but we do our best to be competitive while selling a quality vehicle. Most are certified pre-owned and backed with a lifetime powertrain warranty.
Show older dealer reviews 18
May 13, 2024
Response from current dealership:
Thank you for the review!
Told Watt my situation and what I wanted to do and he made it happen!
Highly recommended!
May 13, 2024
Response from current dealership:
Thank you for this 5 star review!
Oct 17, 2022
Response from current dealership:
Thank you for this 5 star review!
Oct 11, 2022
Quick to respond and very helpful
Oct 11, 2022
Response from current dealership:
Thank you, Kenny for the feed back and 5 star review!
Dealer promptly responded to my inquiry. However, they neglected to send the photos I requested. They have added me to a emails list I didn’t ask for.
Jun 9, 2022
Response from current dealership:
Thank you for the feed back. We apologize we fell short on getting you the requested info. Here recently we are purchasing cars out of state and taking 2-3 weeks to get delivered. We have addressed this with the team to better assist in the future. Please reach out to me direct if I can assist further Marty @ flashauto919@gmail.com
May 3, 2022
Response from current dealership:
Thank you for taking time to send in your feed back. We always strive to deliver a 5 star experience. If we can help in anyway please let us know.
Apr 18, 2022
Response from current dealership:
Thank you, Eddie for this great feed back and 5 star review.
Apr 13, 2022
Several communication attempts, some phone calls returned, some not returned. If you are not local, I would not recommend trying to do any
purchase with them. The couple times I did speak with someone, they were very polite. However, communication is lacking between staff to
the customers.
Apr 18, 2022
Response from current dealership:
Hi Carolyn, thank you for your feed back. We apologize we fell short on communication with you on our end. We usually get the opposite so this is kind of a balancing act. Our stores do a lot of home delivery and out of state business with little issues, however we will use this as a teachable moment. If we can assist further or any questions please contact Kevin Edwards direct 910-240-3600.
Oct 2, 2021
They just didn’t have anything I wanted but made every effort to comply with my wishes.
Oct 5, 2021
Response from current dealership:
Thanks for the feed back! Please let us know if we can locate a vehicle for you.
Jun 16, 2021
Response from current dealership:
Thank you for this review and nice feed back!
Nov 30, 2020
Very nice to deal with. I love my new Fiat!
Nov 30, 2020
Response from current dealership:
Congratulations on your purchase! Thank you for your business and this nice feed back.
I received a response to my inquiry almost immediately. The sales staff has been very attentive and eager to help. Perhaps one was a little too eager (which kept me from giving a 5 star rating), but others were eager to help and are still in touch with me. I appreciate the concern shown and that they are listening to my concerns.
Oct 21, 2020
Response from current dealership:
Thank you for the feed back, we realize time is everything so we do our best to respond quickly. Our team works to also make sure all questions and concerns and addressed in a timely manner so we apologize if we came across to aggressive.
Very friendly. Car wasn’t available right away, but when arrived on lot they contacted me right away with a video of the car.
Oct 6, 2020
Response from current dealership:
Thank you, Kevin for this review and great feed back.
Aug 19, 2020
Response from current dealership:
Thank you for the feed back. We apologize for not coming through on photos and are working to fix this. We buy and sell cars quickly and at times vehicles are in transit or off site for recalls/warranty/repair work. If we can assist further please let us know.
They called to set appointment for this vehicle and when I got there it was reserved for someone else. I drove an 1.5 hour to see and to test drive it and they knew it was reserved so they tried to ask if there were any other vehicles I was interested in. Then General Manager stated he make an offer for 2018 VW Beetle with about 8,000 miles never heard anything until the salesperson call to say the have 2011 VW Beetle. My answer was nevermind I just bought me a 2019 VW Beetle somewhere else with less miles. I told them I had auto loan already approved I just need the vehicle but GM stated someone put $200 down to hold keys but if they don't come they'll call me, their loss. I will not recommend them to anyone.
Jul 20, 2020
Response from current dealership:
We apologize for falling short and not earning your business. This is a very rare situation and we do our best to accommodate every customer given most circumstances. We will use this feed back to better assist and hopefully avoid another situation like this.
May 21, 2020
Response from current dealership:
Thank you for taking time to send in this feed back. Please let us know if we can further assist or answer any questions.
Mar 27, 2020
Response from current dealership:
Thank you for this 5 star review. We value all feed back to see how we are doing.
Feb 14, 2020
Great crew to work with. Such a pleasure!
Feb 17, 2020
Response from current dealership:
Thank you, Kenny for this review. We appreciate you taking time to send in your feed back.