Mathews Nissan

By phone and txt thank you for your help !!!, Art

This is the worst dealership ever!!!! Found a car I was interested in they sent me the credit application I completed it and everything the sales man said he was waiting on the manager so I should call back and I tried calling back several days just to speak to the sales manager and for the life of me I never got to him I felt like I was being given the run around so I just gave up and left them with the car and found something at another dealer which offered a wonderful experience

I knew what I wanted and David was very helpful. Simple and fast process.

Dealer did contact

He got right back. I’m not ready to buy.

Fast response and follow up.

Followed up promptly

They were kind and responsive. I was surprised, though, to speak with an employee of a Toyota dealership who wasn’t familiar with which Toyota models are no longer being made. The employee said over the phone that they didn’t have any new models of the car in which I inquired….because they haven’t been made in 6 years.

Good service

The staff was pleasant. My experience was fine.

Contacted me right away. Truck was sold

Excellent buying experience. Was able to get a great truck!

Very helpful

Great experience at the dealership. The popular SUV's sale extremely fast.

I have not been able to go see the vehicle I inquired about but the salesperson has been quick to answer any questions I have had. Very courteous.

Good communication up until I made an offer. Then I didn't hear back from them.

This dealership was very kind and very helpful. They were quick to respond to my questions.

Did a great and delivered my car to my home.

Very responsive and helpful!

Quick response an determined to get me in vehicle I wanted

I had a great experience with this dealership! Jeremey Russell was my salesman, he was helpful, answered all of my detailed questions and helped to make the purchase expeditious and a big sucess!

Very good

I was contacted by this dealer immediately and was able to buy the vehicle within the next two hours after seeing it on carguru! Great experience dealer is top rated.

Quick response very knowledgeable

Very professional and easy to deal with. Highly recommended

It’s was great. Test drove the Yukon very nice.

Pleasant and respectful.

They were very helpful and the car was a great price

Worked with Quincy and he was very helpful.

Terrible They leave sold cars on their website as for sale and do a poor job of responding to emails

Wonderful experience. Contacted them in the morning and left with a new car before lunch.

Very helpful, answered all my questions and assisted me with everything i needed

Dealership contacted me car just had more issues than I wanted to deal with ....great sales staff very friendly....

I visited this dealer and and my wife and I were welcomed. We looked at this vehicle and decides it wasn't the vehicle for her since it hadn't been properly maintained.

Asked for a better price and got it. However decided to buy a newer vehicle.

Even though I didn’t buy the car, my internet salesman was very friendly and not pushy. Will visit them again when I’m ready to purchase.

The sales staff was very cooperative and very helpful. Even though its a very large dealer and I was buying a used truck made no difference.

Contacted me day and half later after the truck was sold

Excellent response. Had the car waiting, ready to drive when we arrived.

Very prompt follow up.

The car was exactly as described. I purchased it and had it delivered 2 days after signing the paperwork. The transaction was flawless.

Very helpful 5 star rating

The salesman was very straight forward and very helpful never had a car buying experience like this one no hassle at all.

Friendly and helpful, seemed honest and direct, though ultimately I didn't purchase the vehicle.

bought the car , they were nice and easy to deal with

Very quick in responding and very helpful.

Very Helpful just not the vehicle I was looking for

Shane was awesome to work with , was willing to do what it took to sell the car! Would buy from them again!

I didn’t end up buying this vehicle but they were fantastic with answering every question I had and even explained more to me than what I asked about.

David Foster was accommodating and really worked with me on negotiating a price. Would recommend this dealership

My salesman Bobby Kingston was very helpful, knowledgable and when he found out the car I inquired about was already on hold for someone else, found one for me in Indianapolis and brought it to the dealership without so much as a downpayment from me. I highly recommend the dealership, Mr. Kingston and my overall experience was the best I've ever had when buying a vehicle.

Was told by sales person that the vehicle was no longer in their inventory and should not have been listed and did not have any similar vehicles at this time.Sales person was polite and offered to contact me if they found something.

Non professional , rude salesman, that cursed me and hang up. I had to complain to the manager and corporate Nissan office.

I was contacted by Will. He was very polite and answered my questions. I made an appointment to test drive the car but I was not able to get there. I called to let him know that I could not make the appointment. He was very nice ,however, I still do not know when I can get there to look at the car.

Called back right away. Made themselves ready bro support my schedule. The truck was missing cover for center console and that was not something shown in the pictures or I would not have stopped by.

Quick response. Didn't purchase the vehicle but very responsive, straightforward and helpful.

Matthews Nissan was great to work with. They called us back late at night and helped us work out a deal to come out of town and pick up our vehicle that accommodated an upcoming family trip. Very helpful and courteous!

Very easy to contact them and very easy to purchase. It was very convenient.

Was very polite said should not have been listed they didn't have the car

Dealer contacted me in ref to the 1994 Jag, but would not give me any info on it. All they would tell me was that it was still avail.

Pleasant, a good car for a fair price. Not my usual experience with car salesmen; basically pretty nice and honest guys. Would recommend this dealer and salesmen to anyone.

was very nice and not overbearing , and helpful

Just another dealer posting numbers they can not reach. They were very quick to respond with a quote even though they were not close to what they posted.

Has contacted. Me several times

Purchase was quick and pleasent.

Amazing customer service. We went to Nashville downtown to buy car before we went to Matthew. They didn't wanna give car on CarGurus price but when I call Matthew and asked them that they're not gonna do same if we go there. They just told me on phone that they will give me same price listed on CarGurus.

Responded timely & checked up on me through email. Very professional.

Ad had low mileage. Vehicle had high mileage. Total waste of my time but the sales person responded promptly and was courteous

Great place

Did not end up buying from them.But The salesperson had a fast response. Contacted me the next day

Fast responsive helpful service! Beyond happy with driving to Matthew's Nissan for our car purchase! Highly recommend!

No one can come close to their prices. Needless to say we drove home to KY in a new car from them.

The guy left me a voicemail and we texted briefly to say he would be in touch the next day, but he never follow up with any numbers or info on the vans.

Mathews Nissan could not locate a Desert Runner Frontier.

They never responded to me. When they actually did respond about another car I had to pull answers out of them when I shouldn't have to.

Contact was via phone. Young Soldiers are target audience and they should seek assistance from experienced negotiators for help (consider a dealer further away that will negotiate better terms). Be willing to travel to save money. Good: price was somewhat competitive and vehicles were certified**. Bad: never received the promised return call after I made an (agressive) offer in hopes of negotiating better price. This worked in my favor because I negotiated a better deal elsewhere. **just because a vehicle is certified doesn't make it a good deal (check terms of certified warranties against mileage, year, and current warranty). It doesn't mean the dealer should ask $2k more than book because it generally costs less $1k to certify. You want your price to be less than book ALWAYS.

No knowledge of cars on lot sent me to 2 different lots no car

Excellent customer service.

Timely response

They were the best !!

They guy was really good with us, he showed another vehicle because we are looking a vehicle automatic, and the vehicle that we inquired was manual. He took the time to show us the dealer inventory and he did easy all the process... We found the perfect car for us....

I appreciated all the hard work Sonny set forth to ensure all issues with the vehicle were taken care of immediately. Am looking forward to doing business w/ Mathews Nissan in the very near future. Once again, "THANKS."

Did not buy because wife wanted a different type. salesman was very good. I would go back if I needed a vehicle.

good response and good price

i rate my overall experience with Matthews Nissan a 5star experience. They were unable to find me a vehicle in my price range however it was not for lack of trying and they are still trying as i type this.