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Closed Today (Sun)
Mastrovito Hyundai
About Us
Mastrovito Hyundai is a local family owned and operated dealership, proud to serve the drivers of New Hartford, Syracuse, Utica, Rome, Clinton, Whitesboro and Oneida with a dedication to incredible customer service, and a wide selection of incredible new Hyundai models in Yorkville, NY. Our team proudly comes to work every day with the goal of meeting your needs and sending you back onto the roads completely satisfied with your experience at Mastrovito Hyundai. Whether we can amaze you with incredible new and pre-owned vehicle selection, our dedication to incredible customer service or our transparent and accommodating auto loan and lease options, we look forward to serving you at Mastrovito Hyundai. Make Your Move To Mastrovito!!!
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Closed Today (Sun)
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5194 Commercial Dr
Yorkville, NY 13495
Our Amenities
- WIFI
Service Info
Service Hours
Dealer Reviews
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May 23, 2024
Buying car! Great, effortless deal!
Apr 8, 2024
Worked with Chris Block for a week on coming in to see a specific truck they had for
sale. On Friday morning he contacted me twice to make sure I was coming in to look at
it. When my wife and I made the hour and a half drive to the dealer we were greeted by
Chris who said another salesman will be helping us. That salesman sat down with us
took our info then left to get the keys. He came back twenty minutes later and said
sorry we sold the truck two days ago.!!! Chris block didn't even have the nerve to come
out and apologize to us. I will never do business with such a shoddy organization that
does not care about the customer.
Show older dealer reviews 15
Dealer was slow to
respond, car was sold
out from under me
without even telling
me anything first.
Very dissatisfied!
Feb 21, 2024
Response from current dealership:
Hello, We are sorry to hear that you are dissatisfied with your service. As evidenced by BDC call records and notes, several attempts were made to communicate the status of the vehicle you were interested in. We did not receive a response from you prior to the vehicle selling. Without a hold deposit, vehicles may sell quickly.
They were great to work with as we negotiated the price for the car over several hours. We came to an agreement and I gave them the down
payment to lock the car in. A few minutes later, I received an email from my salesperson apologizing that they did not realize that the car had
already been sold to someone else. So they were great to work with but i just wished they know the status on their inventory. Even today as I
write this review, the car is still on Cargurus and their website showing it is available for sale.
Even though I didn’t end up buying a car here due to personal reasons, they were very professional and a joy to deal with
Mar 6, 2023
Response from current dealership:
Hello! Thank you so much for taking the time to complete this review. We appreciate your support and hope to see you in the future. #makeyourmovetomastrovito
Sep 6, 2022
Response from current dealership:
Hello - my name is Gina and I am the Customer Care Manager. Please contact me at 315-736-8356 to discuss your concerns. I'd be happy to help you.
Jun 17, 2022
Awesome
Feb 11, 2022
Called me to see if they could be of help. Will contact them when starting to look again
Sep 24, 2021
Had the car advertised on their own website and carguru for $7151. When I called them to put a deposit on it,
they said it was $12,599, even though the salesman opened up his website and saw that it said $7151. The
next day they denied it was ever priced that on any site. I wonder why I don't trust car salesman. Here's the
sign!!!