Mark Jacobson Toyota

Great, professional, friendly service. Highly recommended!

They couldn't find the keys to the vehicle for 2.5 hours. Car was filthy and windows were left open

It was raining so I wasn't able to see scratches on the car But overall everyone was great,

Wow. Great dealership, bought from them. Professional sales staff and got a great deal.

They posted the car before it was ready to see/drive. Reached a deal and bought it anyway on a Friday. The TMPS light was on but they assured me it would be fixed before I picked it up. Picked it up the following Tuesday and didn’t notice until I was some miles away that the TPMS light was still on. Called my salesperson and was told that had not gotten to it but if I came right back they would take care of . Drove away with the light off but it came back on. Several requests for a solution went in responded to including the sale manager. I finally got a hold of the sale manager and took it back only to find out the sensor that had to replace mine was bad too. Now another trip will hopefully solve the issue. My biggest issue was the non-response when the issue arose. It looks like it will be fixed but not without a lot of pushing.

Alex is my sales representative, he is great. Ask for him if you need a car.

Very accommodating!! Called and spoke to someone who said a sales rep would be waiting for me upon arrival. When we arrived Antoinette was amazing... from beginning to end! This is my new addition to the family!

Responded quickly and gave the information requested.

The sales person didn't want to work with the pre-qualification letter from Westlake Financial or Capital One and then the price changed,then they said the vehicle was sold.

Ramzi is a great sales person. Very honest and to the point. He helped us tremendously. We were not able to make a deal due to shortages on our side but will buy a car from him any day.

Ramsey and Craig Sales and management were awesome. Very professional and gracious.

Many calls and texts. Very nice sales people.

Very quick to respond

Great experience working with the salesman. One of the few dealers that gives you a short warranty on used cars as well as the option to return the vehicle within 300 miles or 7 days.

Quick responses to all questions.

Charlie Brown was very helpful and answered all my questions. He was very prompt getting back to me.

They were very friendly.

Wonderful!

I didnt buy from here but they were very helpful

Don t walk away from this dealer, RUN ! Do not believe anything they tell you over the phone. Verify in person. I would never ever purchase from this dealer. They told me over the phone that a Rav4 was perfect both inside and out but when I drove 2 hours to see the Rav4 only to notice that the car had been hit in the back. It was clear to me that this was not something that they missed. They just failed to tell the truth.

Dealer was helpfull just not in my price range for the vehicle I wanted.

Worst experience ever. Agreed on a price, signed papers, put down a deposit and waited for my car and then... they sold it to someone else and told me I had to pay $2,000 more for another car. ( bait & switch) I was a loyal customer there and this is how they treat loyal customers. Never go there.

Good Experience. No complaints.

We stopped at the pre-owned lot and luckily found a newly delivered car of interest. The salesman was to the point and did not pressure us at all. The car had low mileage so I guess he knew if we didn't buy it, someone else would. The experience was good and we did buy the car. We are happy with the purchase.

My experience with Mark Jacobson Toyota's staff, both on the phone and in person, was great. Each person was kind, respectful, and attentive to my needs. I'm guessing it was a fairly quick turnaround on receiving the vehicle, and preparing it for me to test drive, but my only complaint about my experience was the cleanliness of the vehicle, some of which was beyond their control (dog hair).

I didn't even buy a car and these people treated me like I just spent $100K, talk about superior customer service from just asking a question to decide...I never get this level of service from a business I go to on a regular basis. The service was so good I actually was disappointed I found a different car because I liked them that much. Best customer service would have liked it IM sure if the car they had was the one I wanted and it actually was # 2 on my list. Thank you Mark Jacobson Toyota...

I worked with Christian Hunt long distance to buy my Lexus LS430. It's not easy buying a car over the internet but Christian did everything to make sure that I was comfortable with purchasing the car. My husband flew from Chicago to Raliegh-Durham to pick up my dream car. We couldn't be more thrilled with the end result. Thank you, Christian!

Everyone was friendly and seemed eager to answer all my questions.

fast reply, good seller

Dealer responded promptly but did not seem to read my replies very carefully.

Top notch service from start to finish!!! Contacted the dealership with an interest ina vehicle they took the time to send videos and text so we could hear and see everything about it since they knew we were 3 hours away. Drove there the same day and had us in and back on the road home with no hassle, back and forth, or mess you deal with at other places! Caleb is hands down the best and takes his time to insure everyone is treated the best!!! I would drive 3 hours anytime for this type of wonderful quality service!!!!

Good customer service, just couldn’t agree on a price.

They were very helpful and easy to deal with .

Bought the Camaro at a great price. Great service.

I was scheduled to come in Saturday December 8 2018. To purchase this tundra. Have been speaking with salesman all morning and all week but didn't inform me that this truck was not available. I was set to buy but when I arrived there the salesman or should I say saleswoman didn't want to greet me as should've. I have been talking with Kelsey not a guy. Anyhow the guy came to greet me and I informed him I have been talking to Kelsey and I'm here to buy 2015 tundra silver with Xsp-x . He's reply is that truck is no longer there. Wow I drove 2 hours here just to but that truck and it's not available. I need to talk with Kelsey. She refuse to talk to me but the guy trying to turn me but I'm not interested anymore I'm set on a vehicle by choice. Very bad business and not professional. At least call to say something but not calling to get me in your dealerships to hopefully turn me to buy a product not wanted.

Professional and fast follow-up.

Friendly folks that care about their customers.

Mike Williams the sales manager at Bondy's Enterprise Toyota was very personable, friendly, and extremely knowledgeable. He is a 30 year veteran of the auto industry, and possesses a wealth of knowledge that is priceless, and a real benefit for his customers, as well as his sales staff. I highly recommend that you experience his professional sales team for your next automobile purchase. 5 stars all the way.

They we're very thorough and prompt. Even though we were not able to seal the deal. I was too far away on the value of my vehicle compared to their's.

Very helpful staff even though I gave up on this car and went somewhere else.

Very professional, responded very quickly, had a great deal for a very nice vehicle. Was very competitive in the car market. Unfortunately I did find a more competitive price at another dealership also with CarGurus. Overall I’m very satisfied.

Got initial contact gave them my information than really didn't give much information after that. Not much of a follow up. Wasn't trying to drive to the dealership with out getting things in order. Didn't put forth much effort to get me in the dealership.

This entire experience was a disaster from the beginning. I was sent a website advertisement with a quoted price of $14,710, however after depriving to their dealership, test driving the truck and sitting down with the salesman, I was promptly told that the price was incorrect. Even though there was a sign hanging in the truck for $14,999. Then they promptly quoted me a brand new price of just under $20,000 and informing me that they were not responsible for pricing errors. No effort was made to negotiate a fair price based on specifics, no apology was given and no one seemed to care that I had given away three hours of my life. Needless to say, I will NEVER do business with Mark Jacobson Toyota and I won’t read their ads on CarGurus.

Definitely a great experience with this dealership! They were willing to go the extra mile and still continue to do so. Big thanks to a great salesperson Bill Kelsoe!

Responsive and helpful

Manager Gary was professional, clear and direct with his delivery of communicating my future SUV wishes. I am looking forward to purchasing my SUV on Memorial Day weekend. Will stop by Bondy's then.

One of the best car buying experiences I have ever had. This is a very different type of dealership in a very good way. Sales representative Maney was great to deal with as well as Rob, the sales manager. It is probably the friendliest dealership I have ever dealt with.

The saleswoman, Tianna is a dynamo! Always prompt to respond and was incredibly helpful throughout the buying process. Likewise, Robert, manager, was very forthcoming with answers to additional maintenance questions I had. Pleasant, fun, accommodating team. Highly recommend!

Contacted me once . . . checked again on the weekend . . . no callback!

When I arrived at the appointment time with the salesman it took him around 20 minutes to come out and talk to me. Then he could not remember the type of vehicle I was looking for. He had told me he had certain vehicles that matched what I was looking for but when I drove almost an hour to the dealership He did not have what he had told me. Instead he tried to sell me a brand new vehicle instead of a used one like I had requested.

Car was better than I could have hoped for an expected! They made the transaction and process simple, fast and without any issue. Highly recommend!

Quick response and provided requested information

sales personnel did not accurately reflect Car as portrayed on phone. When arrived found bumper damage and dent not disclosed in phone conversation. Not a pleasant experience working with sales management

Professional

They were very helpful in answering all the questions I had about that vehicle. I decided to go with another vehicle. Very helpful dealership.

Bought my Truck here was a great experience.

They were Great! I made other choice!

F&I guy could have been more friendly. Never even introduced himself to, just sit down and sign here,He could have sold us on the $1,500.00 warranty for the Dodge 1500 ram used truck if he had explained the details. We had to ask about the Gap insurance which we decided to buy outright. The sale person was super, great, fantastic, the best. Must ask for the man!!!! Luis Pietri . This guy needs to be in new car sales, Used cars is below is pay grade!!!!!!!!!!!!

I left the gentleman a message that we were no longer interested in the car.

I can not rate this dealer quit yet. i have received email but it doesn't seem to be coming directly from this dealership. I am not certain so i think i might have to call them directly, because i put in a offer but not respond on that part. this is way i dont believe the email is from them. I will rate at a later time. Mr. Byers

Dealer was unreasonable in pricing, late to the meeting, and completely unprepared with details about the vehicle. Very unwilling to negotiate a fair price, and dishonest with details, tire tread, length on the lot, etc.

Salesman seemed knowledgable and responded quickly.

Asked for pictures of the vehicle. Sent me a picture of a picture. A stock vehicle at that. Not even the one I was interested in. Thanks, Leo.

Great experience. Van was in the condition described and salesperson was professional. They just lowballed my trade in so i went with another van that day.

Great to do business with...

Great

They acted as if I didn't exsist, waited for nearly 2 hours... what made it so bad was the fact that I actually had an appointment with the Car salesman.. They tried to give me a car with no air conditioning and said that if they fixed it they would charge me more for the car or sale it to me with no air already.. So I didn't have a good experience here.

I purchased my first car from a dealership in 1984 and have had many buying experiences. I can say without a doubt that this was the most pleasant car buying experience that I have every had. The staff was great, the finance manger was fast and polite. Or salesman the Fist Pump Guy Gary was outstanding we traveled from Panama City Beach to Enterprise Al. to buy this car and will travel there again to buy out next car. Thank You Gary great job!

Internet sales contacted me through email and was very courteous.

The first time I showed up the vehicle I wanted to look at was in the shop, the second time we came they tried to give us the run around with pricing and made our shopping experience a hassle. We bought elsewhere.

I tried out car, they offered pretty good price. I offered a little less. They acccepted. I brought car. The paper signing took longer than expected, which is why only 4 stars, but this may well be the fault of NCDMV, not the dealer.

Fantastic customer service!

Very good experience. Luis was great and ensured I did not waste a trip when he thought the car was being sold to someone, he then called me back immediately the deal fell through, I came in, the car was prepared for a test drive, I loved in and negotiated a good price very quickly (less than 5 minutes, everyone was great. Only thing getting all the paperwork done took a long time, I wish they could expedite that, but that could be all dealers. Luis then followed up with a phone call. Hate their ads but it was a good experience as far as car buying goes.

Satisfied with Acadia (after one day). Our salesperson, Ramzi, was superior! Hands downs most straight forward salesperson we have ever dealt with. However, car was very poorly detailed (very old food found under rear seat and obvious dirt was in back cargo area) - no reflection on Ramzi, of course, but disappointing---

This dealer was very responsive to locate what I needed and help in any way. They are great to deal with.

Already purchase a vehicle, Thanks,

Very good experience.

The price at this dealership is high compare to other dealers in the area. The price quoted on advertise are not actual when I called them. They try to sell some of the option which I don't wanted. And without this option they are not interested to sale the car.

Very friendly I would work with him again great follow up communicated several times through the week thank you

I bought their car at their price

Great people to deal with. Sales lady Casey was outstanding. Very knowledgeable about the trucks, and was super helpful. Would deal with here any time. We bought a truck from their Dothan dealership. Great people.

Helpful staff.

Good experience. Kiera (sp?) listened to me and helped as best she could.

Good

pleasant experience, no pressure

good follow up on email

Great service. Very easy to deal with. Got exactly what I wanted.

They are perfect

Friendly, knowledgeable interaction.

Fast response from dealer

Were nice to work with on purchase of truck. Very pleased with Tacoma truck

Great follow up and helpful!

Dealer was very responsive although we did not purchase the vehicle through them.