MINI of Portland

I did not end up buying a car from this dealer, but they were very responsive and were able to answer all my questions

Quick detailed and professional answer to my email . Great customer service and the best car sales videos , where they show the car like you were in person . For an Out of State buyer like myself , that alone gain my business!

Dealer has setup a appointment. I drive there to look the car . They told me that car was not ready to show ( it has spare tire) . Also they have increased the price ( carguru vs email)by $1000.00.

Wasn’t willing to negotiate. Other than that great customer service.

They were very prompt and answered all questions

Well, I live out of town and I emailed in to ask about a car that you had for sale on CarGurus. Then the employee Kim sent a text to my mother (still confused as to how she got that number). Kim would respond at first then later made me feel like I was on a back burner and not as important as others. She was very slow to respond to emails/texts. On Saturday she called and before she even said Hello or anything she stated "Oh I hope you're not driving up here". My overall experience with this dealer was horrible. I will not be going back or recommending this dealer to any other people.

Contacted me within 24 hours. Professional and friendly.

I worked with courtney, who was excellent. She gave me frequent updates on when cars would be available for sale and ran down the info I wanted on the cars’ features. Ultimately, I decided to join a wait-list for a new car from a local dealer that is not charging a “market adjustment,” rather than buy a used one. Used cars have such a high mark up now. (Summer 2022).

They are a very helpful bunch I think the management should be able to find a way to help to grant credit to a fellow who doesn't have a credit history! I have a Bank account and offered a direct deposit and the Mercury Sable plus cash and still got turned down! I have been trying to get someone to give me a chance to help me with this and it's always a no ! Why is it so hard to be able to help anyone that is going to make you money too?

They were awesome - so helpful. I bought the car. :)

Very professional and knowledgeable besides being negotiable. Thanks staff of mini.

Excellent

Dealer contacted me right away. I did ask for some info on vehicle but never received.

Great dealer, The way they should be ran and completely upfront with everything no hidden bs. Would recommend!

Excellent Sales Person!

Kim was great to work with.

Contact did find, very. Helpful.

Mini of Portland was not transparent with the deal, their price in person was higher than on line. They did not deal in good faith they acted like they wanted to work with us verbally but not on paper. They did not reply in a timely fashion, rather than a quick response they took days to respond and never addressed the offer (which was what the price was on-line) which had been made. I will never do business with them on any level.

Timely response, however, auto sold soon after

Great experience with Bob the sales rep at Mini. Although we choose to buy elsewhere the experience was a good one.

Francis F. is a stellar customer service agent. He has been working with me during my move on and off with communications on the car I was seeking for my daughter. Great guy to deal with!

Zack was very responsive to my needs/wants. Attentive and sensitive to my hesitations. I would call upon him and Mini of Portland again.

Cordial and prompt. Nice experience. Would work with them again.

Salesman was outstanding. Management not so great, but it all worked out in the end.

Great people, wonderful service

Very helpful and curious .

The person was understanding and courtesy on my comments regarding the Dearler's asking price which I appreciated.

Answered all my questions and were very receptive and supportive...quick to respond.

these guys were awesome. Would definitely by a car from them again. Zak was very helpful and answered every question.

They were very willing to accommodate my unique situation. They were very easy to communicate with.

Great staff and easy to work with, we enjoyed our experience with them

The experience was ok and everyone was nice. Probably would have not been a problem in non-covid times, but my salesman was less than careful with his mask and cleanliness of the car i was getting into (didn't see it get wiped down). So, overall ok experience. But, I did not want to purchase the car because I wasn't made to feel safe in this dealership.

Very professional and provided great information

Misunderstanding about this being a "home delivery" automobile Too far to go to pick it up. Was contacted and all is good.

Kimberly P I believe is her name. Very nice and helpful

Excellant service but I did not buy there

I received a phone call and an email but no followup

My salesman was great! I would recommend Mini of Portland to anyone.

Second vehicle I've purchased from Mini of Portland and Bradley. Great dealership, salesperson and experience. Highly recommended!

Zach has been great. Fast response and has been keeping me updated on the status.

David and Mini of Portland were great. They responded quickly following my inquiry even though it was after hours. When we arrived at the dealer the car was in great shape, and we had the paperwork done quickly to complete the sale. Overall it was a terrific experience.

Friendly, good hospitality. Paul S was a sweetheart. Never felt rushed. Brynn navigated state of Washington licensing procedure without a hitch. Could have done a final wash to remove dirt on the vehicle

The best experience at a dealership No pressure and really nice people

I scheduled a test drive on line with these folks then called to firm it up. My phone call was never returned and when I did get a call, it was to offer me a car that was 4000.00 more. I feel it was a little bit of bait and switch.

Great dealership great experience would recommend to anyone

Dave , Ryan and Lance all worked as a Team Working with me on trying to find the right Mini Clubman for my wife. They were all very helpful and patient as we still have not actually purchased one yet. Absolutely no pressure, we will definitely be purchasing our Mini from them when we find the right one. I have a Mini JCW now and had it serviced at Mini of Portland and that was a good experience as well.

They called me

Very friendly, responsive and straightforward approach.

Great conversation very polite people.

The car I looked at wasn’t equipped with the options I was looking at....but now I’m being called by some Telemarketing company representing them continuously about some customer satisfaction survey even after telling them to stop calling!! For that annoyance alone I wouldn’t do business with them in the future. Unfortunate too because the salesperson we dealt with was very nice and low pressure too.

Very nice and answered all my questions.

Very polite professional quick response

Best experience ever buying a car. Jared was very helpful and gave me a great deal on my trade-in.

It was great . Both Jered and Bryn were very helpful and communicated well. It was a very pleasant experience !

Did contact and answered my questions. Dealership is waiting for my response.

They contact and give me the information I want

Great people. I didn’t buy a car from them but they treated me good.

Unhappy. Vehicle had defects and has been in service for too long. No one returned calls or texts.

Lance responded in a timely manner. I was not able to get over to the auto lot, before Pathfinder was purchased. You snooze you lose.

We exchanged emails. Prompt responses.

They answered the question I had asked.

Bryn was very helpful and answered my questions. He came up with some ideas on how to purchase but I decided to hold off for a while to improve finances.

They responded quickly but I did not end up purchasing from this dealership.

The dealer responded to my email within an hour. The salesman (Bob) had the car out front as promised. No pressure at all even though I didn't buy the car. I would recommend them as they were courteous and didn't try any hard sell tactics.

Purchased the car. It was in excellent condition. The dealership was great. Replace breaks and tires in the car. The coffee machine served fresh ground coffee. If they pay this much attention to detail that a customer an observer, imagine what happens behind the scenes.

Hi... I haven't been over to see the beetle yet! But the sales personnel got right back too me! I plan on going in to the dealership shortly.

Prompt reply, Kim is excellent to deal with. She made buying a car a pleasure. I highly recommend this Dealer for service, attention, price and communication

Everyone was great! We got a deal that was So awesome! The staff was very helpful and everyone was very friendly. I highly recommend working with them. Thank you Gage for all your help.

Sales team ran my credit even though I was pre-approved through my bank, and they decided to drag out the process unnecessarily.

Salesperson polite and helpful

Shipped to Medford,OR did not disclose that radio and navigation did not work. Car was riddled with water spots on entire exterior. Ended up returning.

Very very prompt and informative I will consider this dealer and sales associate.

Everyone we met were great. They had everything ready in advance. We came down from Lakewood, Washington. The car was awesome, and ready. The staff made us feel like family. I told my sister, she needs to get a car from them.

I have to say the overall best experience I have had purchasing a car!

Amanda was extremely helpful, and answered all of my enquirers.

The salesperson was helpful and not pushy at all. We test drove 2 cars. They provided us with good information.

Did not want to deliver to Medford wanted me to drive to Portland. After four days of waiting called after second day with no call back to let me know if car could be delivered to medford another call was made no call back finally four days i call car is on the way finally, let me know when it gets to medford 730 pm it arrived Robert calls me cars here do u want to pick it up tonight yes. I drive there it’s dirty no keys to look inside empty on gas tells me it needs to go to detail ok how long one hour ya no. I tell him tomorrow I’m taking lunch at 1 so I can be at deler around 2, I arrive at 1:45 not cleaned no gas wait another 30 min finally get the car drive away. Can’t get the radio to work, thinking maybe need to program back to work get off work drive home wife and I try but nothing working no radio no voice camand no navigation hmmm. Call next day leave message with Robert wait two hours nothing so I drive to deal to be told it’s going to be a while to talk to Robert he’s busy.

Was quick to get back to us and answered all of our questions.

Very professional experience. Answered all questions, sent information I asked for, set-up appointments.

Ana was really nice and helpful. Wife was comfortable with her and no pressure. Bought the car.

It was not a good experience overall. I was misled by their finance and ended up with a .5% higher rate of interest. I will not go back to that dealership.

I was contacted right away! They took great care of me!

Timely contact. Worked hard to find a car for me.

We had good experience com8ng to Mini of Portland. They showed us the car we wanted to see and test drive. No pressure at all. Would do business again.

Amazing customer service low pressure made to feel like I was shopping with a friend.

A+++

Excellent service

Quick contact, Thanks

Nice

I bought the car. Can you say much more than that?

They responded so quickly.

Best auto buying experience ever. I'm very Happy with my new car!!! These guys were NOT pushy and very kind.

They were quick to respond and set up a test drive. Not high pressure on the sale.

Prompt response from dealership

Kim was awesome. Made my experience less stressful than other dealerships I've worked with. Love my new van.

It was great

Very quick response, good communication!

Nice

I got a great deal on a 2010 Kia Soul, slmost new condition on Labor Day weekend. Mini made my day when they sent a porter to Salem to pick me up drove me to Portland to buy the Soul. I had fun and felt at ease working with all the staff I met. Thank you Mini of PDX.

Rep was very helpful in all aspects of our interaction. Answered every question with lightening speed and with accurate data. We couldn't come to an agreement on price but the interchange was professional and cordial. I wouldn't hesitate to do business with these folks in the future.

Bob was great no presher wish we could have purchased from him just didn't like the bmw

Awesome they did everything they said, waited to close until I was able to get there from Bend. Got good rates on financing.

Very nice and attentive sales team.

Don Soucier was awesome. I would do business with Don agin in a heart beat, great sales rep.

Friendly people, helpful, and overall positive experience. Peter Hisey was easy to work with; very down to earth person. I would recommend this dealership!

Very good experience with Bradley at MINI of Portland. Was helpful and patient while I went through my list of questions.

I drove the car, went home to think about it, contacted them through Cargurus contact. I received an automated message indicating they received my message and would follow up. I never heard from them again. The car sold the next week before I could get back in to the dealer. Nice people, friendly and no pressure experience on the lot. Just no follow up through your site.

Requested quote, one was sent.

five stars all the way

Awesome buying experience! Credit goes to Derek and Don at Mini of Portland. The Best!!

Excellent service, fast and friendly. No pressure sales. Great car buying experience.

they responded and were ready to help , but I found out the veh. wasn't correct as far as weight for my RV to tow .

Bradley worked so hard for us. She was able to get us the car we wanted. We love our new car. Awesome staff at mini portland. Very happy we chose them.

They call me several times

very very good

A great experience. We arrived at a fair deal and drove the car home.

Very fast and efficient response from our sales person Kirstie. We bought the car. And we're very happy with it.

Didn't buy, but good communication.

Top notch! I really enjoyed working the Clint Morey, could not have had a better salesman. I love my new to me Honda and am thrilled I found it there!

Kirsty, their sales person was awesome. However they were not willing to pay for a turn signal that did not work.

Initial follow-up was prompt.Time at the dealer was OK, but no response to my follow-up

Friendly, relatively easy to work with. Good follow up from web request.

Car was already sold.

a quick responses via email and telephone.

Helpful