MINI of Alexandria

Amazing customer service

Great experience. Alan “The Clubman” helped me. He was a delight to work with.

Best response and follow-up of any dealer. Love suv. Just too far away to risk visit and maybe not purchase..

Reached out almost immediately and were very good about contact.

I needed pictures of the car and received all available information asked for. Response was prompt. A great experience!

Prompt and courteous!

Passport MINI is an interesting and fun place to visit - and probably to work. Salesman Jeff Wannall is a great guy - backed up by a good team. Jeff showed me a car I was interested in. He heard my issues with the car - and got his mechanics to fix problems - then negotiated in good faith. We bought the car - and so far we are very happy with it. We had a good experience at Passport MINI.

After an initial miscommunication, things were excellent. I was able to test- drive the vehicle I requested. José understood that I was not going to purchase and put absolutely no pressure on me rondo so. As good an experience with a dealership as I've ever had.

They were quick to respond. I did not purchase from them.

Thoughtful and professional

I 100% would have bought this car. Dealership was responsive but didn't seem interested in making this car in line with others in the marketplace. It's priced high and as a result, I purchased elsewhere.

The salesperson was very informative and was easy to talk to.

Sales person helpful. I offered to purchase the vehicle but needed to travel 150 miles to pick-up despite shipping being listed. Dealer would only hold 24hrs unless I used their financing. Since I needed to coordinate travel and funds on my end it wasn't possible. I wasn't about to travel via 3 trains and an Uber to find the truck unavailable.

Responded right away. Item sold day before.

good

Person lectured me on communication when I didn't respond ("Hello Gretchen, For me to give you the best possible service, we must communicate in some way. ") Then responded when I asked not to be contacted, and contradicted me when I suggested lecturing clients wasn't useful. Really off-putting. Makes me hesitant to deal with the dealership. This occured in an email exchange.

Our salesman was over polite and caring about our needs knowing we were from out of state the pick up and him taking care of some of the minor problems was excellent I’m having a car now looked at to be able to pick up a warranty and they have to do a thorough investigation of it but investigation from front to back and bottom is in good shape no where to give us the warranty for that goes good I will be very happy and I bought my car from you but the salesman was absolutely excellent an asset to your company

As many times as I asked them one question what the price was, they would only respond with : " when would you like to come see the car ? They just would not tell me the price ????????

Quick with response and follow up

Very helpful! They had a new one coming in and sent me info and a Video for me to see it. They were very helpful. Although the car I had looked at on line had been sold 1 week prior to my inquiry. Leading me to believe cars that have been sold are still listed by cars.com that aren’t available, which is disappointing when you are really interested in them.

Dealer was good to bad it was out of budget

Wonderful to talk to this dealership! Very helpful!! Answered all my questions

Their cars are overpriced for me but they will promptly respond & keep responding & picking vehicles you didn't ask about that "might interest" you. My dealings with them were decent until they wouldn't negotiate the price for a vehicle I wanted for my birthday & they want to sell extended warranties & absolutely none for an overpriced used one!

Very nice and responsible

I’m sure the car will be nice, (I haven’t actually received it yet) and I believe I got a good if not great price, but the purchase experience was absolutely terrible. After they initially contacted me, I had to initiate every other contact. I became so frustrated with the dealership that asked that we only communicate by text or email so I could documented thread on our communication, or lack there of. Several times I had to ask them if they still had the car on their lot, and if so if they wanted to sell it to me. I basically did all the work, if I hadn’t, I don’t believe they would have ever followed-up with the sale. Mmmm..I wonder if I’ll get any commission? The only reason they got the second star because of the price. Again, good price, absolutely horrendous service.

Quick response

Super helpful. Timely response

Extremely helpful.

Good communication. Good prices.

Great dealership, very responsive, good prices...unfortunately too far from my home in New York to finalize a sale.

Good dealership. Zero pressure. I was able to walk around and look at inventory on my own pace. And the salesperson was extremely helpful when I had questions.

Response was quickly. Very professional.

Cordial and helpful contact.

Great follow up. Very willing to accommodate test drive.

Excellent

They (salesman and manager) were not very interested in negotiating on the vehicle and I drove a good distance to test drive and obtain information on the vehicle. I asked specific questions about the car and was told I would have to return at a later date to get that information. It appeared to me they were not interested in my business as I had cash. After test driving the vehicle it was obvious there were some underlying issues with the car, which the salesman indicated could possibly be resolved at the dealership but was unsure and that’s when I said if they can’t be addressed then the price should reflect those problems as those issues could be related to possibly passing state inspection.I was willing to negotiate but was told no, so I left. It’s ok there are several cars available and this was one on my list. Thanks!!

Sales person contracted me very good person and professional.

Very quick response. Answered my questions.

Very Knowledgeable. Enjoyed the conversations and was very helpful to my decision making

Responsive and helpful.

Emailed me requesting phone number. However he did respond to my question via email. Car is overpriced , in my opinion

Good communication!

Vinnie was very responsive and helpful!

Very helpful and responsive

Quick Response!

Excellent staff who provide exceptional service. Thanks to Blake and Stacie for making my car buying experience so pleasant. This dealership deserves 5+ stars.

Very responsive and incredibly professional. Jeff Wannall is the sales professional that I interacted and I have to give him a perfect 10!

dealer got back to me immediately about the car I was concerned about

It's all good. I'm doing more research on this vehicle. THX

The salesperson was informative and helpful, and got back to me the next day. They have a huge selection. The listing was clear and accurate, and the car appeared to be in good condition. The Certified Pre Owned warranty was an option, but not included on this car. Additional cost for this priced the vehicle about 3k higher than the same car (year, trim, engine, options, etc.,) at another dealer with the warranty included, so ultimately, I didn't buy the car here.

Very good

My experience at Mini of Alexandria was pretty awesome. My salesman Jeff Wannell was very patient, knowledgeable and friendly. I definitely would recommend doing business with this dealership.

Got my first car thanks to them! Awesome people!

Vinny was great! He answered all of our questions concerning the MINI Countryman S E ALL4 Hybrid, and we took an enlightening test drive.

All I can say is best experience ever

It’s easy to reach them

Blake Dacosta was very personable and I genuinely believe he wanted me to have the best experience, purchasing my First Mini-Cooper!!

Excellent Service

Great dealer, awesome salesman (Jerome), very helpful, would do business again in the future.

Called me back immediately

Very helpful!

very good

I am extremely pleased with the car buying experience from Mini of Alexandria. Mo assisted me on my multiple visits to the dealer and patiently pulled different models for test drives. As I was not sure what I wanted, he answered questions regarding the different generations and features. My actual purchasing experience was a team effort and was more pleasant than expected. I am excited about my car and about continuing my relationship with Passport Mini of Alexandria.

Nice, friendly service ...low pressure. Great to work with.

Very helpful with a long distance transaction

They were very helpful in my search for a Mini. I ended up buying this Mini and an=m very pleased with the car and the overall experience with Mini of Alexandria.

Prompt communication, willing to work with you to make a deal

Took time to answer my questions

Great experience and great people.

Fabulous people, especially Vinnie. I bought the car.

5 Star Service.

We had an amazingly professional experience and purchased to vehicle . Our salesman (Yves) and business manager(Paul) were very thorough and accommodating. I look forward to a Mini purchase in the future with Passport Mini of Alexandria.

Over all it was a great experience, I had been in contact with Mr. Zepeda was very nice from the first time I contacted him, he was very understanding about the fact that I was traveling six hours one direction to look at the car. He out up with me asking a bunch of ridiculous questions, trying to get a feel for the car before driving up, and he was very good about keeping me informed on the car's availability. The entire process was about as enjoyable as I could imagine it going and where all was said and done I got a good car with almost no pressure from him. Overall it was a great expiriance and I would highly recommend this dealership.

Responsive

Very helpful and informative!

They contacted me right away

Great car. Sales person was very nice and easy to deal with but upper sales management didn't bend on the car price which was fine but they didn't even try to give me a respectable number for my trade. I will resort to buying a vehicle not from the surrounding trio state area of MD PA VA and seek a deal further out cause I received more for my trade.

Responded very quickly.

Great, not the right car for me though.

We bought a Mini from Passport Mini of Alexandria and it was an easy and extremely pleasant transaction.

Dealership replied promptly and cordially. The ad indicated one accident report, but I could not get info on the severity of the damage and repairs; therefore, I decided not to drive 387.5 miles to see and drive the car. Other customers must have also been curious about the seemingly very low price for the car, which was probably the loss leader for the week. It must've sold, because it disappeared from the CarGuru ads. I'll eventually get over missing out on it, and I hope the new owner is ecstatic about the car and the deal!

Very helpful and helped us get the perfect car. Vinnie was informative, stayed in contact and was there to answer all questions.

Salesman vinny he was an excellent took good care of me very very pleased

Nick responded right away, then was straightforward and helpful. He was patient too, as I had a lot of questions. Stacie was helpful, too, in redoing some paperwork I had messed up. Thanks to them both it was an efficient and easy-to-understand good experience.

The salesman was prompt and curtious. If I were just rating him it would've been a 5, but my overall experience wasn't great. When we got there after an hour and a half drive. We were test drove the car and went in to make a deal. We asked if the price was firm and about doing dent repair for two dents on the passenger side. The salesman said that he would ask his manager. When the manager came over and approached us, he never greeted us with a handshake or how are you. He proceeded to tell us that the car had only been on the lot 10 days and he knew it would sale so they weren't going to budge on anything. Now in Maryland paintless dent repair is 100.00 a dent, so he basically let walk out over 200.00. I will never visit that store again. That is way to much money to spend and be treated like that.

The sells person Mo helped a lot. It was an excellent service

Very quick reply and they looked for another vehicle that matched my criteria. Excellent customer service

Really positive buying experience. Very friendly, helpful and knowledgeable staff who go beyond to ensure you have all information you need.

After two days they got back to me to tell me that the car was sold.

very responsive

Returned a call to let me know vehicle was sold.

Peter Lawford was knowledgeable, and very down to earth. The experience of purchasing the Mini Cooper Clubman S was quite relaxing and fun. I would highly recommend this dealership and the sales staff.

Very courteous and prompt response. I decided that it was too far from where I was to view available inventory.

I had a great experience and bought the car.

I had a very good experience with and also the sales person and finance person.

Good follow-up, provided information needed.

touched bases with me & was not pushy at all..very professional ..

When I made an offer on a $45,000 BMW, they gave me the most typical used car salesman line, "We're already losing money on this vehicle". So therefore, they weren't even willing to discount the listed price by a single dollar. I shook his hand and walked out as soon as he said that.