About Us

ABOUT PASSPORT MINI OF ALEXANDRIA Welcome to Passport MINI of Alexandria. We opened our doors in August of 2009 offering our famous customer service and loyalty to MINI Cooper enthusiasts in the Washington, DC area. We are a family-owned business here to help you with all of your motoring needs. Highlights of Passport MINI of Alexandria include: Largest selection of MINI Inventory in Virginia Large MINI service and parts department with Saturday and same-day service Free car wash with every service Exceptional customer service in everything we do Convenient location 5 minutes from the Springfield interchange, 10 minutes from Old Town, and 15 minutes from D.C Exclusive military pricing on all models https://www.miniofalexandria.com/about

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Service Info

Dealer Reviews

Based on 11 reviews
All reviews are verified visits to the dealer. – Learn More
Aug 12, 2025
Something didn’t feel good about this dealership. They were very quick to respond, but I had an uneasy feeling that I was being told what they thought I wanted to hear, for example; “No nicks or dents.” It’s five years old. This isn’t very likely. When I questioned something, there was a super long period of silence of over 12 hours, and then everything I asked about was cleared up and the car was perfect. Again, no five year old car is in perfect condition. Detailed and honest information was crucial for me as I would’ve flown there to buy it. With the uneasy feeling I had, I did not move forward as I knew there would be negative surprises waiting for me in Alexandria. Dealers, please be brutally honest when dealing with non local buyers.
Is this review helpful? Yes | No
Sep 3, 2025
Response from current dealership:
We understand the importance of transparency, especially when considering a long-distance purchase, and we did our best to provide you with as much information as we could, including a video walkaround. Nonetheless, your trust is important to us, and we'd like to clarify any confusion that occurred. If you're open to giving us another chance, please reach out directly.

Thank you,
Ahmed Shaker, Sales Manager - Ahmed.Shaker@PassportAuto.com
Dan
Aug 5, 2025
A perfectly fine visit. Didn't know everything about the car but it was fine. I didn't know the price included a 4,000 tax credit that I don't qualify for. They offered to lower the price 2k to help compensate for that and I decided to pass, but they were perfectly fine.
Is this review helpful? Yes | No
Sep 15, 2025
Response from current dealership:
Hi Dan - We apologize if there was any confusion regarding the pricing. Thank you for sharing your experience and feedback—we’ll keep working hard to improve and hope to see you again one day at Passport MINI of Alexandria.
Kate
Jul 11, 2025
Great test drive experience. Clear communication, car was ready for me when I arrived, provided vehicle CarFax and clear financing options. Ultimately interested in a different make and model so did not purchase, but great overall experience.
Is this review helpful? Yes | No
Jul 14, 2025
Response from current dealership:
Thank you for sharing your great review of our team, Kate! We are happy to have helped make the test-driving process efficient and pressure-free. Thank you for choosing Passport MINI of Alexandria, and we hope to see you again down the road!
John
Jun 11, 2025
Priced 1,000 more than reasonable giving condition no military discount if used car. Dealer fee of 999.00 is very pricy. Would have bought the car for 1200 less but no negotiating allowed
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 18, 2025
Response from current dealership:
We apologize for any frustration you experienced. We strive to be transparent with our policies, and it's disappointing to hear that this wasn't communicated effectively during your visit. With our Passport One Price pre-owned promise, we share our best price online to save you time and money. We know pricing plays a big role in your decision. We take pride in knowing that we provide our clients with the best value by shopping and researching for them. We compare available options, as well as sales history. We also do have a $200 Military discount. If you'd like to discuss further or have any
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Apr 19, 2025
We talked about repairing the damage to the car and agreed on replacing the bumper cover. Then changed their mind on how to repair it and didnt make a change to the price. And then emailed me asking if I still wanted it, I'm guessing because someone else did. OVER PRICED!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 23, 2025
Response from current dealership:
Thank you for your interest, but we are sorry that this vehicle sold. We understand this may be disappointing, and we truly appreciate your patience. The good news is that we have many other great options available that might suit your needs and preferences. We'd love to help you find the perfect vehicle!
Mar 16, 2025
Great service
Is this review helpful? Yes | No
Mar 17, 2025
Response from current dealership:
Thank you for your confidence in Passport MINI of Alexandria, Latanya!
Emilia
Dec 25, 2024
Andrew was very knowledgeable, courteous and professional. I would definitely recommend him to anyone looking to purchase a Mini :)
Is this review helpful? Yes | No
Dec 26, 2024
Response from current dealership:
Emilia, we're delighted to hear that Andrew provided such excellent service at Passport MINI of Alexandria. Thank you for recommending him and sharing your positive experience!
Nov 30, 2024
Dealer reached out. Nice guy however I found a Toyota same price. Cheers !
Is this review helpful? Yes | No
Dec 3, 2024
Response from current dealership:
Thank you for considering Passport MINI of Alexandria and leaving us a five-star review!
Daniel
Jul 25, 2024
Dealer was well prepared and very friendly and knowledgeable. Unfortunately, I did not like the car in person. But the dealer is looking out for one that may fit my needs.
Is this review helpful? Yes | No
Jul 26, 2024
Response from current dealership:
Daniel, thanks for the feedback! We're glad to hear our team at Passport MINI of Alexandria is working hard to find a car that suits your needs. We'll keep you updated on any new options!
Jun 30, 2024
My experinece was positive
Is this review helpful? Yes | No
Jul 1, 2024
Response from current dealership:
Thank you for sharing your support of Passport MINI of Alexandria!
Jun 24, 2024
I visited Passport Mini on June 22nd. I was interested in a 2024 Mini Countryman (Black Metallic and Malt Interior). I inquired as to why the car was almost $1,531 above market and $6,000 higher than a car I previewed in Gaithersburg with the same features. It is also higher than some of the 2025 Mini Countryman I have seen. I was not offered an explanation or a lower price for this car. I went back to Passport Mini because I bought a car there in 2017 and the price was not over inflated. Also, the salesguy (Jeff) who handled my previous sale was great to work with.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 25, 2024
Response from current dealership:
Thank you for sharing your experience. Your feedback is valuable, and we are happy to discuss this with you. The fully loaded car is more expensive because it includes additional features, upgrades, and options beyond those of the other model. If you have any additional questions, please ask me or your salesperson so we can best assist you. Thank you, Ahmed Shaker, Sales Manager - Ahmed.Shaker@PassportAuto.com
Renee
Feb 17, 2024
Amazing customer service
Is this review helpful? Yes | No
Feb 19, 2024
Response from current dealership:
We are thrilled to see your positive review, Renee! The Passport MINI of Alexandria team looks forward to your next visit with us. Take care!
Feb 12, 2024
Great experience. Alan “The Clubman” helped me. He was a delight to work with.
Is this review helpful? Yes | No
Feb 13, 2024
Response from current dealership:
Thanks for the shout-out to Alan from our Passport MINI of Alexandria team! We're glad to hear you had a positive experience with him. Have a good day!
Nov 14, 2023
Best response and follow-up of any dealer. Love suv. Just too far away to risk visit and maybe not purchase..
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 14, 2023
Response from current dealership:
We appreciate your kind words about our team at Passport MINI of Alexandria! Thanks for considering us and don't hesitate to reach out if you have further questions or concerns!
Oct 7, 2023
Reached out almost immediately and were very good about contact.
Is this review helpful? Yes | No
Oct 9, 2023
Response from current dealership:
We are so happy that our Passport MINI of Alexandria team earned your five stars with our top-notch communication. Thank you for your support!
Aug 13, 2023
I needed pictures of the car and received all available information asked for. Response was prompt. A great experience!
Is this review helpful? Yes | No
Aug 15, 2023
Response from current dealership:
We're glad to know you had a great experience with us at Passport MINI of Alexandria! Our team is always here to provide prompt and thorough information. Thanks for the positive feedback!
Feb 16, 2023
Prompt and courteous!
Is this review helpful? Yes | No
Mar 1, 2023
Response from current dealership:
Thank you for the five-star rating! We appreciate your business at MINI of Alexandria!
Jan 16, 2023
Passport MINI is an interesting and fun place to visit - and probably to work. Salesman Jeff Wannall is a great guy - backed up by a good team. Jeff showed me a car I was interested in. He heard my issues with the car - and got his mechanics to fix problems - then negotiated in good faith. We bought the car - and so far we are very happy with it. We had a good experience at Passport MINI.
Is this review helpful? Yes | No
Jan 17, 2023
Response from current dealership:
Thank you for sharing your feedback. You are correct- it is a very fun place to work, and customers like you are why we love doing what we do! We're glad to have you apart of our Passport MINI family!
Dan
Nov 2, 2022
After an initial miscommunication, things were excellent. I was able to test- drive the vehicle I requested. José understood that I was not going to purchase and put absolutely no pressure on me rondo so. As good an experience with a dealership as I've ever had.
Is this review helpful? Yes | No
Jan 5, 2023
Response from current dealership:
Thank you for the feedback. We appreciate your visit!
Mar 11, 2022
They were quick to respond. I did not purchase from them.
Is this review helpful? Yes | No
Jan 6, 2023
Response from current dealership:
Thank you for the feedback. We appreciate you reaching out!
Mariann
Mar 7, 2022
Thoughtful and professional
Is this review helpful? Yes | No
Jan 6, 2023
Response from current dealership:
Thank you for the five-star rating, Mariann!
Jan 27, 2022
I 100% would have bought this car. Dealership was responsive but didn't seem interested in making this car in line with others in the marketplace. It's priced high and as a result, I purchased elsewhere.
Is this review helpful? Yes | No
Nov 30, 2021
The salesperson was very informative and was easy to talk to.
Is this review helpful? Yes | No
Dec 26, 2022
Response from current dealership:
Thank you for the feedback!
Jeff
Nov 2, 2021
Sales person helpful. I offered to purchase the vehicle but needed to travel 150 miles to pick-up despite shipping being listed. Dealer would only hold 24hrs unless I used their financing. Since I needed to coordinate travel and funds on my end it wasn't possible. I wasn't about to travel via 3 trains and an Uber to find the truck unavailable.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 2, 2021
Response from current dealership:
We are sorry to hear of your recent experience and apologize for not being able to provide you with the assistance needed to complete the purchase. We appreciate you considering Passport MINI of Alexandria.
Oct 4, 2021
Responded right away. Item sold day before.
Is this review helpful? Yes | No
Oct 27, 2021
Response from current dealership:
Thanks for sharing. We hope to have another opportunity to work with you in the future!
Mitch
Sep 17, 2021
good
Is this review helpful? Yes | No
Oct 27, 2021
Response from current dealership:
Thanks, Mitch!
Gretchen
Sep 17, 2021
Person lectured me on communication when I didn't respond ("Hello Gretchen, For me to give you the best possible service, we must communicate in some way. ") Then responded when I asked not to be contacted, and contradicted me when I suggested lecturing clients wasn't useful. Really off-putting. Makes me hesitant to deal with the dealership. This occured in an email exchange.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 20, 2021
Response from current dealership:
Gretchen, we apologize for your recent experience and have forwarded your feedback to management for review. Thank you for sharing so we may look into this matter.
20
Jul 27, 2021
Our salesman was over polite and caring about our needs knowing we were from out of state the pick up and him taking care of some of the minor problems was excellent I’m having a car now looked at to be able to pick up a warranty and they have to do a thorough investigation of it but investigation from front to back and bottom is in good shape no where to give us the warranty for that goes good I will be very happy and I bought my car from you but the salesman was absolutely excellent an asset to your company
Is this review helpful? Yes | No
Jul 30, 2021
Response from current dealership:
Thank you so much for sharing your experience. We are happy to hear of the outstanding customer service you received and look forward to seeing you again. Congrats on your purchase and thank you for choosing Passport!
Jul 14, 2021
As many times as I asked them one question what the price was, they would only respond with : " when would you like to come see the car ? They just would not tell me the price ????????
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Jul 14, 2021
Response from current dealership:
We apologize for your experience and have forwarded your feedback to management for review. Prices are located on the CarGurus website in the vehicle's description and apologize for any confusion regarding the pricing. Thanks for considering Passport MINI of Alexandria.
Rob
Jul 8, 2021
Quick with response and follow up
Is this review helpful? Yes | No
Jul 16, 2021
Response from current dealership:
Thank you for sharing your experience. We have shared your feedback with management and look forward to seeing you again.
May 29, 2021
Very helpful! They had a new one coming in and sent me info and a Video for me to see it. They were very helpful. Although the car I had looked at on line had been sold 1 week prior to my inquiry. Leading me to believe cars that have been sold are still listed by cars.com that aren’t available, which is disappointing when you are really interested in them.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 4, 2021
Response from current dealership:
Thank you for sharing your experience. Your feedback has been shared with management for review of the listings. Thanks for considering Passport MINI!
20
May 10, 2021
Dealer was good to bad it was out of budget
2 of 2 people found this review helpful.
Is this helpful? Yes | No
May 14, 2021
Response from current dealership:
Thank you for considering Passport MINI of Alexandria for your purchase!
Charlotte
May 4, 2021
Wonderful to talk to this dealership! Very helpful!! Answered all my questions
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 5, 2021
Response from current dealership:
Thank you so much for sharing your experience. We are happy to hear of the outstanding customer service you received and look forward to seeing you again.
Apr 27, 2021
Their cars are overpriced for me but they will promptly respond & keep responding & picking vehicles you didn't ask about that "might interest" you. My dealings with them were decent until they wouldn't negotiate the price for a vehicle I wanted for my birthday & they want to sell extended warranties & absolutely none for an overpriced used one!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 27, 2021
Response from current dealership:
We are sorry to hear you were not pleased with the communications from our team. Our goal is to provide excellent customer service and fair prices for vehicles, and we are sorry we could not come to an agreement on pricing. We appreciate your consideration and wish you luck with finding a new vehicle for your birthday.
20
Apr 5, 2021
Very nice and responsible
Is this review helpful? Yes | No
Apr 8, 2021
Response from current dealership:
Thank you for sharing your positive experience!
Terrence
Feb 15, 2021
I’m sure the car will be nice, (I haven’t actually received it yet) and I believe I got a good if not great price, but the purchase experience was absolutely terrible. After they initially contacted me, I had to initiate every other contact. I became so frustrated with the dealership that asked that we only communicate by text or email so I could documented thread on our communication, or lack there of. Several times I had to ask them if they still had the car on their lot, and if so if they wanted to sell it to me. I basically did all the work, if I hadn’t, I don’t believe they would have ever followed-up with the sale. Mmmm..I wonder if I’ll get any commission? The only reason they got the second star because of the price. Again, good price, absolutely horrendous service.
Is this review helpful? Yes | No
Feb 15, 2021
Response from current dealership:
We are sorry to hear of your recent experience with us and apologize for your displeasure. We appreciate your patience and hope to have another opportunity to better serve you in the future.
Feb 14, 2021
Quick response
Is this review helpful? Yes | No
Feb 23, 2021
Response from current dealership:
Thanks for sharing your positive experience!
Feb 12, 2021
Super helpful. Timely response
Is this review helpful? Yes | No
Feb 23, 2021
Response from current dealership:
Thank you for the kind feedback!
Jan 30, 2021
Extremely helpful.
Is this review helpful? Yes | No
Feb 4, 2021
Response from current dealership:
Thank you for sharing your positive experience! We look forward to seeing you again.
Larry
Dec 31, 2020
Good communication. Good prices.
Is this review helpful? Yes | No
Jan 22, 2021
Response from current dealership:
Thank you for the kind feedback. Providing great customer service is our goal! Thank you for being a member of our Passport family.
20
Dec 14, 2020
Great dealership, very responsive, good prices...unfortunately too far from my home in New York to finalize a sale.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 22, 2020
Response from current dealership:
Thank you for the kind feedback, even though we could not complete the sale at this time. We do hope you will consider Passport MINI in the future! Thanks again!
Dec 4, 2020
Good dealership. Zero pressure. I was able to walk around and look at inventory on my own pace. And the salesperson was extremely helpful when I had questions.
0 of 1 people found this review helpful.
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Dec 22, 2020
Response from current dealership:
We are happy to hear of the positive experience you had with our team and appreciate your support. Thanks for choosing Passport MINI!
20
Nov 27, 2020
Response was quickly. Very professional.
Is this review helpful? Yes | No
Dec 2, 2020
Response from current dealership:
Thank you, Edward! We appreciate your support!
Nov 27, 2020
Cordial and helpful contact.
Is this review helpful? Yes | No
Dec 2, 2020
Response from current dealership:
Thank you for sharing your positive experience at Passport MINI of Alexandria!
Heather
Nov 16, 2020
Great follow up. Very willing to accommodate test drive.
Is this review helpful? Yes | No
Nov 17, 2020
Response from current dealership:
Thank you for the kind feedback. Providing great customer service is our goal! Thank you for being a member of our Passport family.
40
Nov 4, 2020
Excellent
Is this review helpful? Yes | No
Nov 10, 2020
Response from current dealership:
Thank you for your kind review!
kelvin
Oct 28, 2020
They (salesman and manager) were not very interested in negotiating on the vehicle and I drove a good distance to test drive and obtain information on the vehicle. I asked specific questions about the car and was told I would have to return at a later date to get that information. It appeared to me they were not interested in my business as I had cash. After test driving the vehicle it was obvious there were some underlying issues with the car, which the salesman indicated could possibly be resolved at the dealership but was unsure and that’s when I said if they can’t be addressed then the price should reflect those problems as those issues could be related to possibly passing state inspection.I was willing to negotiate but was told no, so I left. It’s ok there are several cars available and this was one on my list. Thanks!!
Is this review helpful? Yes | No
Oct 30, 2020
Response from current dealership:
We are sorry to hear about your visit with us and that we were not able to agree during negotiations. We appreciate the consideration for your new purchase and hope you will consider us again in the future.
Sep 20, 2020
Sales person contracted me very good person and professional.
Is this review helpful? Yes | No
Sep 28, 2020
Response from current dealership:
Appreciate the opportunity and thanks for this!
Victoria
Sep 11, 2020
Very quick response. Answered my questions.
Is this review helpful? Yes | No
Sep 28, 2020
Response from current dealership:
Love hearing this!
Robert
Jul 24, 2020
Very Knowledgeable. Enjoyed the conversations and was very helpful to my decision making
Is this review helpful? Yes | No
Sep 28, 2020
Response from current dealership:
Nice, so glad we could help!
Bal
Jul 24, 2020
Responsive and helpful.
Is this review helpful? Yes | No
Sep 28, 2020
Response from current dealership:
Great, thanks!
Jul 23, 2020
Emailed me requesting phone number. However he did respond to my question via email. Car is overpriced , in my opinion
Is this review helpful? Yes | No
Jul 13, 2020
Good communication!
Is this review helpful? Yes | No
Jul 15, 2020
Response from current dealership:
Great!
Vanesse
Jun 28, 2020
Vinnie was very responsive and helpful!
0 of 1 people found this review helpful.
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Jul 6, 2020
Response from current dealership:
Great! Thanks for sharing!
Jun 8, 2020
Very helpful and responsive
Is this review helpful? Yes | No
Jun 16, 2020
Response from current dealership:
Great to hear! Thanks!
Leo
Jun 4, 2020
Quick Response!
Is this review helpful? Yes | No
Jun 8, 2020
Response from current dealership:
Thanks!
May 19, 2020
Excellent staff who provide exceptional service. Thanks to Blake and Stacie for making my car buying experience so pleasant. This dealership deserves 5+ stars.
Is this review helpful? Yes | No
May 29, 2020
Response from current dealership:
Thank you so much!
May 6, 2020
Very responsive and incredibly professional. Jeff Wannall is the sales professional that I interacted and I have to give him a perfect 10!
Is this review helpful? Yes | No
May 19, 2020
Response from current dealership:
Jeff rocks! thanks for the kind review!
Apr 15, 2020
dealer got back to me immediately about the car I was concerned about
Is this review helpful? Yes | No
May 5, 2020
Response from current dealership:
Thanks for sharing!
Jeff
Mar 18, 2020
It's all good. I'm doing more research on this vehicle. THX
Is this review helpful? Yes | No
Mar 25, 2020
Response from current dealership:
Thank you for considering Passport MINI of Alexandria!
Donna
Feb 27, 2020
The salesperson was informative and helpful, and got back to me the next day. They have a huge selection. The listing was clear and accurate, and the car appeared to be in good condition. The Certified Pre Owned warranty was an option, but not included on this car. Additional cost for this priced the vehicle about 3k higher than the same car (year, trim, engine, options, etc.,) at another dealer with the warranty included, so ultimately, I didn't buy the car here.
Is this review helpful? Yes | No
Mar 9, 2020
Response from current dealership:
Thank you for sharing your feedback with us, Donna. We appreciate the candor and want to congratulate you on your new vehicle, even though you didn't buy from us.
Francisco
Feb 24, 2020
Very good
Is this review helpful? Yes | No
Feb 28, 2020
Response from current dealership:
Great to hear! Thanks for the stars!
Tracy
Feb 15, 2020
My experience at Mini of Alexandria was pretty awesome. My salesman Jeff Wannell was very patient, knowledgeable and friendly. I definitely would recommend doing business with this dealership.
Is this review helpful? Yes | No
Feb 24, 2020
Response from current dealership:
Thanks for the kind words, Tracy! We appreciate your feedback and want to thank you for choosing MINI of Alexandria!
Jan 30, 2020
Got my first car thanks to them! Awesome people!
Is this review helpful? Yes | No
Feb 4, 2020
Response from current dealership:
Congratulations on your first car, Rodrigo! Thanks for choosing MINI of Alexandria!
Oct 19, 2019
Vinny was great! He answered all of our questions concerning the MINI Countryman S E ALL4 Hybrid, and we took an enlightening test drive.
Is this review helpful? Yes | No
Oct 22, 2019
Response from current dealership:
Thank you for choosing Passport MINI of Alexandria!
Sep 26, 2019
All I can say is best experience ever
Is this review helpful? Yes | No
Oct 1, 2019
Response from current dealership:
Happy to hear it! Thank you for choosing MINI of Alexandria!
Aug 27, 2019
It’s easy to reach them
Is this review helpful? Yes | No
Aug 28, 2019
Response from current dealership:
Happy to hear it! We try to be as responsive as possible. Thank you for considering MINI of Alexandria.
Jul 18, 2019
Blake Dacosta was very personable and I genuinely believe he wanted me to have the best experience, purchasing my First Mini-Cooper!!
Is this review helpful? Yes | No
Jul 30, 2019
Response from current dealership:
Congratulations on your first MINI!
May 15, 2019
Excellent Service
Is this review helpful? Yes | No
May 22, 2019
Response from current dealership:
Thank you for choosing MINI of Alexandria!
May 4, 2019
Great dealer, awesome salesman (Jerome), very helpful, would do business again in the future.
Is this review helpful? Yes | No
May 10, 2019
Response from current dealership:
Thank you for choosing MINI of Alexandria! We look forward to seeing you in the future!
May 3, 2019
Called me back immediately
Is this review helpful? Yes | No
May 8, 2019
Response from current dealership:
Thank you for sharing your feedback Michelle! We strive to provide an excellent customer experience from before you ever walk through the door at MINI of Alexandria. We hope to see you soon!
David
Apr 22, 2019
Very helpful!
Is this review helpful? Yes | No
May 3, 2019
Response from current dealership:
Thank you for choosing MINI of Alexandria!
Saeed
Apr 21, 2019
very good
Is this review helpful? Yes | No
Apr 25, 2019
Response from current dealership:
Thank you for choosing MINI of Alexandria!
C
Apr 20, 2019
I am extremely pleased with the car buying experience from Mini of Alexandria. Mo assisted me on my multiple visits to the dealer and patiently pulled different models for test drives. As I was not sure what I wanted, he answered questions regarding the different generations and features. My actual purchasing experience was a team effort and was more pleasant than expected. I am excited about my car and about continuing my relationship with Passport Mini of Alexandria.
Is this review helpful? Yes | No
Apr 24, 2019
Response from current dealership:
Thank you for sharing your experience at MINI of Alexandria! We appreciate your feedback and look forward to seeing you again!
Jon
Apr 14, 2019
Nice, friendly service ...low pressure. Great to work with.
Is this review helpful? Yes | No
Apr 22, 2019
Response from current dealership:
Thank you for sharing your experience at MINI of Alexandria with us! Please let us know if there's anything else we can assist you with.
Apr 3, 2019
Very helpful with a long distance transaction
Is this review helpful? Yes | No
Apr 8, 2019
Response from current dealership:
Thank you for choosing MINI of Alexandria!
Kenneth
Mar 3, 2019
They were very helpful in my search for a Mini. I ended up buying this Mini and an=m very pleased with the car and the overall experience with Mini of Alexandria.
Is this review helpful? Yes | No
Feb 16, 2019
Prompt communication, willing to work with you to make a deal
1 of 1 people found this review helpful.
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Jan 25, 2019
Took time to answer my questions
1 of 1 people found this review helpful.
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Nov 20, 2018
Great experience and great people.
1 of 1 people found this review helpful.
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Nov 4, 2018
Fabulous people, especially Vinnie. I bought the car.
1 of 1 people found this review helpful.
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Sep 24, 2018
5 Star Service.
1 of 1 people found this review helpful.
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Sep 3, 2018
We had an amazingly professional experience and purchased to vehicle . Our salesman (Yves) and business manager(Paul) were very thorough and accommodating. I look forward to a Mini purchase in the future with Passport Mini of Alexandria.
Is this review helpful? Yes | No
Aug 12, 2018
Over all it was a great experience, I had been in contact with Mr. Zepeda was very nice from the first time I contacted him, he was very understanding about the fact that I was traveling six hours one direction to look at the car. He out up with me asking a bunch of ridiculous questions, trying to get a feel for the car before driving up, and he was very good about keeping me informed on the car's availability. The entire process was about as enjoyable as I could imagine it going and where all was said and done I got a good car with almost no pressure from him. Overall it was a great expiriance and I would highly recommend this dealership.
Is this review helpful? Yes | No
Sheleen
May 4, 2018
Responsive
Is this review helpful? Yes | No
Mar 26, 2018
Very helpful and informative!
Is this review helpful? Yes | No
Jerry
Mar 3, 2018
They contacted me right away
Is this review helpful? Yes | No
5
Feb 18, 2018
Great car. Sales person was very nice and easy to deal with but upper sales management didn't bend on the car price which was fine but they didn't even try to give me a respectable number for my trade. I will resort to buying a vehicle not from the surrounding trio state area of MD PA VA and seek a deal further out cause I received more for my trade.
3 of 3 people found this review helpful.
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Tom
Feb 3, 2018
Responded very quickly.
Is this review helpful? Yes | No
Nick
Feb 3, 2018
Great, not the right car for me though.
Is this review helpful? Yes | No
Jan 15, 2018
We bought a Mini from Passport Mini of Alexandria and it was an easy and extremely pleasant transaction.
Is this review helpful? Yes | No
Jim
Jan 9, 2018
Dealership replied promptly and cordially. The ad indicated one accident report, but I could not get info on the severity of the damage and repairs; therefore, I decided not to drive 387.5 miles to see and drive the car. Other customers must have also been curious about the seemingly very low price for the car, which was probably the loss leader for the week. It must've sold, because it disappeared from the CarGuru ads. I'll eventually get over missing out on it, and I hope the new owner is ecstatic about the car and the deal!
2 of 2 people found this review helpful.
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Keith
Nov 27, 2017
Very helpful and helped us get the perfect car. Vinnie was informative, stayed in contact and was there to answer all questions.
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Gary
Sep 21, 2017
Salesman vinny he was an excellent took good care of me very very pleased
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Jamie
Jul 30, 2017
Nick responded right away, then was straightforward and helpful. He was patient too, as I had a lot of questions. Stacie was helpful, too, in redoing some paperwork I had messed up. Thanks to them both it was an efficient and easy-to-understand good experience.
1 of 1 people found this review helpful.
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Crystal
Jun 29, 2017
The salesman was prompt and curtious. If I were just rating him it would've been a 5, but my overall experience wasn't great. When we got there after an hour and a half drive. We were test drove the car and went in to make a deal. We asked if the price was firm and about doing dent repair for two dents on the passenger side. The salesman said that he would ask his manager. When the manager came over and approached us, he never greeted us with a handshake or how are you. He proceeded to tell us that the car had only been on the lot 10 days and he knew it would sale so they weren't going to budge on anything. Now in Maryland paintless dent repair is 100.00 a dent, so he basically let walk out over 200.00. I will never visit that store again. That is way to much money to spend and be treated like that.
6 of 6 people found this review helpful.
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Muhsin
Jun 28, 2017
The sells person Mo helped a lot. It was an excellent service
1 of 1 people found this review helpful.
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Jun 21, 2017
Very quick reply and they looked for another vehicle that matched my criteria. Excellent customer service
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Nic
Jun 6, 2017
Really positive buying experience. Very friendly, helpful and knowledgeable staff who go beyond to ensure you have all information you need.
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May 2, 2017
After two days they got back to me to tell me that the car was sold.
3 of 3 people found this review helpful.
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George
Mar 26, 2017
very responsive
1 of 1 people found this review helpful.
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Jim
Mar 11, 2014
Returned a call to let me know vehicle was sold.
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25
Dec 7, 2013
Peter Lawford was knowledgeable, and very down to earth. The experience of purchasing the Mini Cooper Clubman S was quite relaxing and fun. I would highly recommend this dealership and the sales staff.
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Oct 23, 2013
Very courteous and prompt response. I decided that it was too far from where I was to view available inventory.
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Bill
Jul 1, 2013
I had a great experience and bought the car.
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Kim
Jun 21, 2013
I had a very good experience with and also the sales person and finance person.
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Steve
Jun 6, 2013
Good follow-up, provided information needed.
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lee
Sep 14, 2012
touched bases with me & was not pushy at all..very professional ..
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Fabian
Sep 4, 2012
When I made an offer on a $45,000 BMW, they gave me the most typical used car salesman line, "We're already losing money on this vehicle". So therefore, they weren't even willing to discount the listed price by a single dollar. I shook his hand and walked out as soon as he said that.
2 of 2 people found this review helpful.
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