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Dealer Reviews

Based on 19 reviews
All reviews are verified visits to the dealer. – Learn More
Mar 27, 2026
The communication and personalization was impeccable. My salesperson and the finance manager answered all of my questions in a timely manner and made the entire buying process a breeze. This is my first time purchasing from a different state and they made me feel 100”%comfortable. I will definitely buy from them again!
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Mar 17, 2026
Luxury and Imports followed up and said the car was almost ready for purchase. They didn't have all the details on get ready, but I'm sure they will have the car ready soon. I wont be able to see the car for a week when my partner can get off work. They seem like knowledgeable people and I would have no problem buying from them after I took the car to my mechanic. They sell nice premium cars so I"sure they treat their customers well.
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Mar 16, 2026
The car was in poor shape. Upon walking up to the car I immediately noticed body work on what must have been dings. The fix jobs were rough and didn’t match the car color. When I brought it up, I was told “it is difficult to match paint”, despite my truck of the same color had repair done to door and paint blended perfectly. One of the tire pressures read 51 on the dash and during test drive the vehicle did not operate as it should. Pressing the accelerator the car’s acceleration was poor even after I turned off eco mode. The engine also did not sound like it should. The price they were asking was at the KBB price for very good to excellent condition. This vehicle was not even close to that. Even now the vehicle price hasn’t changed either on CarGurus or the dealers website.
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Renada
Mar 11, 2026
I had called the dealership early that morning inquiring that they have this certain vehicle available that I was looking for and they set me up with the salesman and he told me yes it was available so he set up a time for me to come out and test drive. I went to the dealership not looking to purchase just was window shopping and I went on February 26, 2026. I didn't know what plans God had in store for me and the salesman that helped me his name is Andrew one the best salesman I have ever met. He sold me a dream and I bought it to make a long story short one of the best days of my life. I drove out parking lot with my dream ride. It was a day to remember and the team at Luxury Imports they made everything happen and I would like to give a huge shout out to them Thank you y'all!!!! A very special thank you to the salesman Andrew thanks for helping me through the process well if appreciated!!!!
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Jan 30, 2026
Very good
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Scott
Dec 11, 2025
I have bought a lot of cars and this dealership is the best. No games straight forward and very punctual. Will buy from again.
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Oct 17, 2025
Sales process was quick and easy.
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Aug 15, 2025
I spoke to a very polite associate. Took some time to find the key to the vehicle; however, that time was not wasted as another professional I served with works there and we caught on family. Associate accompanied me on the test drive, no issue, and liked the way the vehicle drove. After I left he contacted me several times to provide the carfax and promote the vehicle vice others that I've test drove. Still looking and will keep an eye on this one to see if the price drops.
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Aug 9, 2025
Responded quickly even though we weren’t able to agree to terms as there wasn’t flexibility in pricing. That said the sales staff is responsive and professional. Have bought from there before and has excellent experience, just not able to meet on this one.
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Jul 3, 2025
Looked like a Very Nice Challenger. Just wasn't what I was looking for. I'm looking for basically the same car only Gold/Copper Paint with Black Accents. Thats what I'm Looking for and that's what I want!!!!! Everything is right about this Challenger except the color. The color and the vin also have to match.
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Britlyn
Jun 27, 2025
My experience with this dealership has been one of the worst I’ve ever had. After putting down a deposit and agreeing on a price, the numbers suddenly changed when I came back to sign. I still moved forward, but things kept going downhill. I tried for weeks to sign the title, kept being told the right person wasn’t there, and was later blamed for the delay — which led to me paying a $50 DMV fee for their mistake. The car was delivered dirty, with a broken tail light that wasn’t fixed for weeks. Within a week of owning it, the A/C stopped working, and I had to pay $700 out of pocket for brake and axle repairs. When I brought it in, they took 9 hours to replace the tail light and didn’t even touch the A/C, giving me a false excuse. Worst of all, the manager refused to speak to me (the owner), only addressed my boyfriend, handed him the keys, and muttered a racially inappropriate comment. And honestly — that’s not even everything. This experience was unprofessional, disrespectful, an
3 of 3 people found this review helpful.
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May 19, 2025
They have been very helpful with information just long way from me so most of my shopping at this distance is messaging. And they have been good about that
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Roger
Feb 22, 2025
Quick response!
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Nov 23, 2024
Wow! What an awesome car buying experience.
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Oct 15, 2024
Wonderful people and very helpful. I'd recommend them to anyone. Made the purchase of this Focus Rs a great experience.
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Sep 27, 2024
I worked with Derique who was great throughout the process and helped me get my dream car !! I highly recommend working with Luxury & Imports !!
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Aug 1, 2024
Mr. Mears was easy to deal with. Made my used focus buying simple.
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May 2, 2024
Excellent Dealer. Received great service in buying Mercedes SL 63 AMG. Highly Recommend.
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Apr 28, 2024
It was easy. The staff was very friendly and our salesman’s Kent was wonderful.
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Jan 6, 2024
Very good experience with prompt response & follow up!
0 of 1 people found this review helpful.
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Larry
Dec 25, 2023
AJ and Tony were great to work with! We started to purchase one vehicle and changed our minds on the time of delivery. They worked with us to get us into a different vehicle that was a much better fit. And they worked to make the transition a speedy one! Great Job to both of them! The popcorn was pretty good too!
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Tim
Dec 20, 2023
Dealt with Lukas told him what I wanted to pay and we made the deal! Great experience
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Julie
Nov 19, 2023
I saw a vehicle within my price range, so I sent an inquiry to Luxury & Imports. They responded, but also raised the price by $1007 overnight! I no longer felt comfortable dealing with them as it seemed once they had someone interested, they took advantage.
4 of 4 people found this review helpful.
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Nov 1, 2023
Answered my email as soon as they receive it.
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Aug 31, 2023
Salesman was very helpful and knowledgeable, and went out of his way to show me all the vehicles I was interested in. Really good experience with this dealership.
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Jul 29, 2023
Great communication and willi g to accommode.
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May 28, 2023
Communication was great
1 of 1 people found this review helpful.
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5
Apr 19, 2023
Everything is good here ?Drove home from Florida to Minnesota. Nice people and everything is great
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20
Oct 27, 2022
Great
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Oct 17, 2022
Pleasant experience.
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Sep 30, 2022
quick response to inquiries friendly customer service
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Sep 21, 2022
Lee was professional and the car was as described.
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Ellen
Sep 14, 2022
Best car purchase experience ever. Great merchandise..Best staff..Beat Deal
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Thomas
Sep 9, 2022
Responded quickly.
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20
Aug 12, 2022
Great
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Andrew
Jun 9, 2022
Car is great. Everyone was nice, it had an issue with the bumper fitment, but they got that fixed without any issues. Kara is very responsive and made the process super quick.
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Mar 30, 2022
Excellent
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Mar 22, 2022
I was contacted and dealt with in a personable and professional manner.
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Mar 5, 2022
Drove 3 hours for car and told I was on my way to purchase sold vehicle prior to me arriving
1 of 1 people found this review helpful.
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Feb 9, 2022
Excellent customer service very responsive and competitively priced. I bought my 2013 Mercedes from them.
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John
Feb 5, 2022
The people (sales, finance, etc.) we’re extremely nice. The internet sales, as well as the salesman I dealt with couldn’t have been more pleasant, sending me pictures and videos. I flew in from out of state to buy the car, I was disappointed in the vehicles interior condition. They used very good photography skills to make it look better than it was. I was also not disclosed that the vehicle was a repo. I would not buy the vehicle again, and I’m not pleased with my overall experience with the company as a whole. If you can’t inspect and drive the vehicle before you agree to purchase, I would hesitate to do so at this dealership and purchase somewhere closer to you.
3 of 3 people found this review helpful.
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Jan 29, 2022
Great bunch of guys to deal with. Friendly people and polite. I bought a2010 mustang from these guy's. I love the car. If you're looking for a quality used car then u highly recommend coming here. Great vehicles and good prices.
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Dec 14, 2021
I asked about what type of accident the car was in and they had told me the car was in a minor wreck. Then told me they would double check about the carfax and never reached back out to me. So i searched the cars carfax and the car was basically in a severe wreck.
2 of 2 people found this review helpful.
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Sep 21, 2021
Awesome, top-notch! Ted Rhea and his group there are phenomenal people. No hard cells just incredibly inapt at listening and caring for the tree needs of the customer.
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25
M
Jul 14, 2021
Excellent dealership. Very friendly and helpful staff. Jon is a great salesman. Unfortunately I didn't decide on a car. Nothing wrong with the dealership at all. Go see these guys, they're great!
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Bob
Jun 4, 2021
Very pleasant interaction and follow up. Unfortunately, the vehicle was listed as a tdi/diesel but ended up being a gas model so disappointed there.
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Jun 4, 2021
Submitted a request for more information on a vehicle - response to my request was prompt. Sales rep was very kind and willing to provide any information needed on the vehicle. Decided it was not really the vehicle for me after that conversation though.
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20
May 10, 2021
Nice
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Kim
Apr 23, 2021
Great
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Delbert
Mar 27, 2021
Molly was great
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Raymond
Mar 15, 2021
It was great they were ready for me not pushy and I enjoyed my experience and looking forward to hopefully purchasing a car I'm waiting on my bank's approval.
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Feb 11, 2021
Everyone was friendly and helpful. I felt no pressure from them to buy and they seemed genuinely interested in helping me find the right car for me, even if they didn't currently have it.
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Dec 19, 2020
The dealership contacted me right away and was very helpful throughout the whole buying process. Down to earth and no frills, their whole team is friendly and professional.
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Nov 19, 2020
Excellent
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Nov 19, 2020
Great dealer. We bought this car. They were very helpful.
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20
Nov 1, 2020
Nice people and easy to work with. Molly was great.
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Shani
Oct 10, 2020
Lots of great vehicles! Great customer service.
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Oct 1, 2020
Responded very quickly
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Sep 30, 2020
Made contact immediately. Greatly appreciated!
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Aug 25, 2020
Great customer service!
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Jul 18, 2020
This is the shadiest dealership I’ve ever had the displeasure of working with!!!! Waited for 25 days after I already signed sale contract to tell me the bank wouldn’t finance me and I had to return my Jeep
2 of 2 people found this review helpful.
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Jul 8, 2020
It was the best car buying experience ever!!
1 of 1 people found this review helpful.
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Joseph
Jul 1, 2020
The dealer was quick to respond to my questions. The listing was correct,the car was very clean and ready to test drive. Staff was very friendly and accommodating. I would recommend this dealer to my friends.
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May 23, 2020
Quick response , until you go thru finance, they ran up my credit report 6 points , trying to get me financed, on a 2006 pontiac solstice, then could not call me back, because they must have sold the car, customer service is a joke
2 of 2 people found this review helpful.
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May 23, 2020
Good experience! No pressure, just good information. The car I was eyeing had already been spoken for on a pending sale, but similar vehicles were shown to us. Will be back when another one gets to their facility. Pleased.
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May 12, 2020
Good experience. Nice clean trucks
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May 12, 2020
Very informative and helpful!
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Tracy
May 6, 2020
Very professional and friendly! I would definitely do business with them again!
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Derrick
Mar 12, 2020
Responded fast
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Cosmas
Feb 20, 2020
No pressure. Great dealer.
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Feb 18, 2020
Quick and kind response I receive.
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Feb 18, 2020
Wonderful dealership. Even though I did not buy through them, we were treated well, shown everything asked to be seen
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John
Nov 20, 2019
I was leary as I have never purchased through a dealer from a distance. With that being said I did have a son in Leavenworth that drove the SUV and gave me a report. The dealer complied with the requests I had and then through emails, phone calls and a conversation with my bank and myself through conferencing we completed the transaction. Now as far as was what the dealer said honest yes. Now, I say that so "far" everything has been exemplary. I will be able to tell more 6 months down the road but I am right now very impressed at the service and the communication and the overall experience of this transaction!
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Nov 20, 2019
Wet helpful and patient. Very knowledgeable and caring.
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Vincetn
Nov 9, 2019
Reached out tried to assist whenever possible. The vehicle I wanted was sold though.
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Sep 7, 2019
They send me a email showing me more cars
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5
Aug 29, 2019
Fast and not pushy good talk
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Stephanie
Aug 21, 2019
They’re awesome! Go out of their way to make things right!! Above and beyond!
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Jul 8, 2019
Luxury & Imports was great to work with. They made the process easy and took care of a couple of issues on the car before we even completed the deal. They wanted me to be happy with the car and wanted us to have a great experience. We will be back when our car needs come up again.
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Cindy
Jul 5, 2019
The salesman got back with me in a timely manner, after a email I sent. They weren't willing to make any deal though, very strict on the price.
3 of 3 people found this review helpful.
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Douglin
Jun 26, 2019
Luxury and Imports in Leavenworth were quickly responsive to my queries. Thank you!
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Jun 19, 2019
They were responsive and timely.
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Nicole
May 23, 2019
Very easy to work with! Tino was friendly and helpful! Got back to us right away on any question! Will use again!
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May 12, 2019
The guy l spoke was willing to work with me didn't buy from them but would recommend them
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M.S.
May 11, 2019
Great buying experience! Vehicle was transferred from Leavenworth to JC store so I didn't have to travel.
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May 8, 2019
Great Dealership
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Apr 26, 2019
Great prices for used cars. Sales and Service staff was very cooperative and provided excellent service.
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cheryl
Apr 17, 2019
they are a very nice dealer
0 of 1 people found this review helpful.
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Waylon
Apr 17, 2019
Zero stars. They lied from the start. Never even showed me a vehicle. Then ran 4 hard credit checks WITHOUT my permission. Worst experience EVER.
3 of 5 people found this review helpful.
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Heidi
Apr 9, 2019
Very good experience happy with our purchase
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Mike
Mar 30, 2019
Must be a busy guy, a little slow on answering messages. But he did get back with us and was willing to help.
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Mar 22, 2019
The communications between myself and staff have been very professional. This is not a typhical pushy car dealership!
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Mar 14, 2019
Truck wasn’t cleaned or ran through shop need brakes had check engine light on. Ran me through 7 banks to offer me 15% loan. I just bought a Jeep 1 month early for 5.9% at a reputable dealer. I’m never returning or saying anything good about luxury and imports
2 of 3 people found this review helpful.
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Mar 3, 2019
Prompt reply
0 of 2 people found this review helpful.
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Judith
Mar 1, 2019
They were great, tried a couple of cars while there but decided they would not suit some limited mobility issues so passed on those. They allowed us to drive them without a salesman which was nice so we could talk freely.
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Feb 28, 2019
Dominic was responsive, followed up and provided a lot of information. Great experience.
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Todd
Feb 28, 2019
Said the Explorer was started and ready for me. Not. Was there forever do to lack of care. Started out with me then was asked to drop him back off. Then never gave me a business card. Wouldn't be back or recommend.
1 of 1 people found this review helpful.
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Feb 12, 2019
They called the next day, that was great.
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Feb 9, 2019
Luxury & Imports is great! Such a relaxed, no pressure atmosphere. Jake, Cooper, and Tino are great. Prices are super reasonable compared to NADA and other dealerships. We got two vehicles off their lot the same day and will be checking out their inventory in the future for later purchases! I don't think we're going anywhere else.
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Rhonda
Jan 31, 2019
Missed the car, but they were communicative and friendly.
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Jan 22, 2019
Buying experience was easy. When I got home, I noticed a headlight was not working, called Cooper and he offered to send someone to pick it up the next day, replace it and bring it back. Would buy from this dealer again.
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David
Jan 21, 2019
Follow thru good
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Daniel
Jan 16, 2019
Very great experience. They shipped the truck from Leavenworth to Junction City for free at cost. They also let me do an overnight test drive. And when I wanted to buy the truck my salesman came to me with the paper work. Very great experience!!
1 of 1 people found this review helpful.
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LaDonna
Jan 16, 2019
Zero stars..Went and test drove the vehicle and really liked it. Salesman didnt have the car ready although i had an appointment.Was promised a phone call monday and I never recieved or heard back from him. Did I call? No. You just lost a customer.
1 of 1 people found this review helpful.
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Gail
Dec 13, 2018
I had to keep calling him. And sometimes he wouldn't call back when he said he would.
2 of 2 people found this review helpful.
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Todd
Nov 19, 2018
Excellent
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Majdi
Nov 18, 2018
Responsive
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Nov 13, 2018
Made the whole car buying experience easy.
1 of 1 people found this review helpful.
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Cynthia
Nov 1, 2018
Very polite and helpful
1 of 1 people found this review helpful.
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Cheryl
Oct 31, 2018
Great experience dealing with them!!! Sales person was friendly, helpful and very knowledgeable. The car was exactly what I expected and more :)
1 of 1 people found this review helpful.
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Larry
Oct 27, 2018
Extremely professional easy to work with, they are willing to work with me beyond my expectations. I did not buy the truck, but i highly recommend this group. Can't say enough about their service.
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Deanna
Oct 16, 2018
Had an appointment to go buy car and sold it before we could buy it. Even had it delivered to another dealership so we wouldn’t have to drive so far to pick it up. Will never buy from them. Didn’t seem to care that they sold a car that was already spoken for
2 of 2 people found this review helpful.
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Julinda
Oct 2, 2018
Cooper was helpful and awesome!! Thank you.. we love our Mercedes!!
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Kirstin
Feb 21, 2014
Returned my call, but not promptly.
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Cy
Feb 10, 2014
Dealer was very friendly but the car had already been sold.
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rick
Jan 6, 2014
Truly courteous and responsive
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Austin
Nov 25, 2013
Got back with me right away, and I got the car I wanted! Excellent communication, and great customer service.
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Oct 2, 2013
Great car, great, price, great service! What more can a customer ask for?
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Jimmy
Dec 4, 2012
Did not followw up when I wwas very interested and sold the car to someone else
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