Luxury & Imports

This dealer contacted me very promptly and was quick to answer any questions that I had regarding the vehicle they had for sale on CarGurus. Their listing was detailed enough for me ask specific questions regarding certain features of the vehicle that were not necessary for me to purchase as they were not "dealbreakers", but were features that I had in previous vehicles that I owned. This dealer was pleasant and enthusiastic in their communication, so we arranged a specific time for me to make an onsite visit for me to see the vehicle in person and to test drive it. When he brought the vehicle around for me to inspect and test drive, he let me know up front about the specifics of a "service engine" light on the dashboard and what he was doing to get it repaired as the vehicle had only been at his location for less than forty-eight hours at that time. The vehicle was very clean and was fueled and ready to test drive! I would recommend this dealer to others!

Quick response, reasonable dealer fees and friendly staff

Nice experience. Responded to my request

This is a very good and professional dealership. All my paperwork was filled out and ready to sign on arrival. Fuel and def were full and the truck was clean and smelling good.

Lane Novotny was great.Very easy to deal with and very helpful.

Absolute worst car buying experience I have ever had. I found a used Yukon Denali online that was listed as $14990, I contact them to see if I can come look at the vehicle and possibly put a hold on it. Well I go look and they tell me it still needs to go in the shop so I would have to wait a bit to actually purchase the vehicle. No big deal...until the day after I put the hold on it (nonrefundable might I add) the price of the vehicle had gone up $1000! I contact them and is told they would make this right and because they are a smaller lot they really take care of their customers. Well I went ahead and bought the vehicle because I loved it but when I went to go sign the papers I take the email I had printed off with the original price on it and they wouldn't even glance at it. All I got told was well the vehicle had more things needing fixed then what they originally thought so I was basically getting a deal because they were making it road worthy and safe like it should be.

Lane Novotny was incredibly helpful! I was treated very well and with respect throughout visit and process of purchasing a new vehicle. Lane was helpgul in answering questions and working with me on trade in. I highly recommend Luxury & Imports in Hutchinson to everyone looking for a new car!

Responded and kept me informed about the vehicle

They got back to me in a timely manner. I live in Denver so the truck didn't work out but the owner responded right away.

Great experience.

Car was dirty and smelled of smoke. Damage not repaired correctly. Seller never came out to greet my husband. Something sticky was poured in the cup holder

Lane will go out of his way to sell you a car. He's been working with me for over a week trying to get something to work. He's a great dealer with no fuss and no shenanigans. The deal has yet to go through so I don't have anything specific to say how about the purchase itself, but the customer service is nothing short of amazing. If you don't believe me just check out all the other reviews on this website and on Google.

Very nice folks, very helpful and professional.

Wonderful, satisfying experience. Very professional and easy to work with. I dealt with John Rea, a co- owner who made the purchase easy. I highly recommend him. Really enjoy the vehicle. Max

Called several times. The salesman promised ti call me two different times, but never did.

Responded quickly. Not in my price range.

Called to get info on a 2006 Tacoma stock 25734. Cooper asked to see my credit, "for a game plan", and said it would not show up as a "hard inquiry" on my credit report because I specifically asked if it would (with emails to prove it). It showed up as TWO hard inquiries so far. Cooper flat out lied to me, the customer, about this "game plan credit evaluation". no deal on price has been determined. Price of vehicle is at the very top end of retail so you expect it to be in good shape. Took to mechanic and it had Numerous mechanical problems and tires were over ten years old. My credit monitoring service alerted me of the hard inquiries. After numerous attempts to contact Him he denied everything. If I was the owner I would want to know this then I would fire this person. This is the absolute worst experience I had ever had of intending to buy a vehicle. Thank God I didn't buy this vehicle from this dishonest dealership. I would give this a ZERO star.

Tino was great to work with. The car price was fair. There were a couple items we wanted fixed on the car and without hesitation they took care of it. The process of buying a car here was easy. I would shop here again. Tino has some great stories!!!

I actually had a very pleasant experience at this dealership. It was a surprisingly fast and effortless process. I would definitely recommend them and I will purchase my future vehicles from them.

These guys are amazing!!! They went above and beyond what I expected. I got the kind of vehicle I was looking for, they accommodated me when the vehicle got held up in transport, kept in touch throughout the whole process. I started the process of buying a vehicle 11months ago and not ONCE felt pressured into anything (unlike another dealership I was in touch with because I saw a vehicle I was interested on there lot). This is the 3rd vehicle I've bought from Luxury and Imports and they have not let me down!!!

They treated us very well. The price was right, they gave us plenty for our trade, and they fixed all of the issues we had with the car. Would definitely recommend this dealership.

They were very accommodating. They let me take the car home for a night to test out and get checked out by a mechanic. John Rea did an excellent job of getting back to me with all my questions. There was no pressure what so ever. He told me what that had to offer but left it at that. I see now why they get such good reviews and have such an excellent reputation.

I give our experience a 5 star rating. I have never dealt with a dealership that went above and beyond in order to make buying a car so easy! This dealership is 1 hour away from where we live, so that says alot about how we were treated that we were willing to drive that far to buy a car from them. I Love my Infiniti and I love the people at Luxury & Imports!!! Highly, highly recommend you check them out! Best experience ever in buying a car and I have bought many cars in my lifetime.

Great communication. Handled long distance transaction smoothly. Car as described. Can only improve by better interior detailing prior to sale

I haven’t bought yet but they were responsive and not pesky

Even though the car was sold they were very helpful. I did buy one like it elsewhere.

I inquired about a vehicle and they were good about responding. Even tried setting up a time for me to look at the car and go over things. If they weren't so far away I'd definitely check out their inventory and highly consider doing business here.

They responded to my emails very quickly and had great customer service when I showed up. Best part about it was they didn't bother me or Heckle me at all

I drove four hours 47 mins for them to sell the car as soon as I got there.. I was also on the phone with a salesmen the whole time.... was already financed...

Very professional and very friendly staff

He was very friendly and responded to my inquiry and all my questions straight away.

John Rae helped me with the van. None of the little tricks or gimics the guy down the street tried pulling on me. He was just honest and helpful. He didnt push me one bit and didn't try to waste my time to keep me there. Couldn't ask for a better experience! I would highly reccomend these guys!!

Car looked just as it was represented on line. They were great to work with and I bought the car!

Quick response with the details I asked for.

Great

They responded quickly and answered all my questions.

Experienced Seller. Good experience. Test drove a great automobile!! Dealer lowered the price of the car to match Kelly Blue Book and NADA price ranges the following day per my request. That led to my reconsidering the deal; however, I found the automobile that I desired on the following day and purchased it.

Great experience! The dealer got back to us within15 minutes of our inquiry? Dealer work with us on our trade and the price of the vehicle. We bought the car, they have Sunday hours so we could drive 400 miles to pick up the vehicle on Sunday without missing work on Monday. The overall experience was great!

We inquired about the vehicle via phone and they got it detailed and ready (it had snowed and was -temps) for us while we drove to the dealership. We bought the car and are happy with our purchase and experience.

They responded quickly to my request. It took us a few days to get in to test drive the car, but they made it simple and had the car waiting for us when we got there. We decided to purchase the car and they were easy to deal with. The whole process was smooth. Would definitely deal with this dealership again!

Very friendly and straight froward with his information and offers.

called right away. did a walk-around with pics and answered questions

Excellent!

They at first emailed me, and told me they had the vehicle, and wondered how soon I could come look at it. Then about an hour later, one of the owners emailed me and apologized and said that vehicle was sold. Wondered if I would be interested in any other vehicles.

I drove from 350 miles, test drive the car, was asked to come back in the morning to finish up paperwork. Needing to come back in the morning was my fault because I did arrive around closing time. I gave them all my information, filled everything out and was told when I arrived in the morning the car would be ready to go. When I called to let them know I was on my way they informed me they had just sold the car but they had a few other ones (not the same make,model,year, or even close to what I drove all that way for) I could come test drive since they already had my approval from the bank. So not only did I not get the car but they ran my credit for no reason!

The dealer responded with additional info

They brought the car to me 40 minutes away , and let me test drive for 2 days . Was a great experience , very nice, professional people we talk to , explained everything in great detail , I would recommend them to anyone looking for a great deal ! Bought the car gave us 4 year warranty instead of 3 years ! T he only thing negative at all , is wanted little smaller payments ,and they quoted me 25 dollars cheaper off the phone ! The warranty pushed it higher , and i shou ld have asked on phone whether quote included that ! Great place over all to buy a car !

Good response and great people.

Great Dealership!!! Not your typical big box dealership. Walked in was greeted and taken care of immediately no haggling or BS sales tactics. It was a quick and easy process. Once price was finalized I was in and out of there 2 hours.

Thanks, Luxury & Imports! All around remarkable service.

Very nice

Good experience with this dealer, I had a 4 hour drive and they held the car until I arrived, very few dealers do this. CarGurus prices and web prices are the same. No increases when you arrive. My only charge was a doc. fee of $299.00. I needed no other warranties, SUV was not financed and no other add-ons was forced on me. Thanks. SUV was clean and ready to go, no excuses. Would buy from again if the occasion arised. 5 Stars.

Open on a Sunday. Even with minimal staffing it still made for a very easy and pleasant experience. I didnt end up buying from them, but that wasn't for a lack of service.

The dealer very helpful but after I bought the car and I asked to have my old license plate of my old car that I tread in back I never hear from them

Ted Rea was very responsive. He was accommodating, even drove the car to near us (35 miles) so we could drive it, and worked with us to make a good deal. No pressure sale, and his staff was informative and polite. He make accurate and reliable statements about the condition of the vehicle. Russ

Pleasant and helpful salesman.

We did not buy their advertised truck but it was exactly as represented online.

We purchased a minivan from Luxury & Imports in Leavenworth. It was a great experience. They are very easy to work with and they gave us a great deal. We will go back for future purchases.

Luxury & Imports was a great dealership to work with. I live in Omaha, NE, so all of our conversations and transactions took place by phone or e-mail. John Rea was straightforward and transparent throughout the process, and very easy to work with. They made the process extremely easy, as they even delivered the car to me in Omaha, NE. John advised me the car was extremely clean and ran smoothly, and upon delivery, the car was everything he said and more.

We had excellent service from the sales person, the manager and the finance office. Highly recommend and will return.

Responsive, patient and helpful. Excellent customer service.

I email this dealership in the middle of the night by email and someone responded within about an hour which was amazing to me on the response time. I didnt purchase a vehicle with this dealership but the customer service was excellent.

My experience here while buying my vehicle was professional, enjoyable and very smooth!! John was an excellent salesman as he made me feel very comfortable with my purchase and never was pushy or made me feel pressured. The entire staff was friendly and helpful throughout the entire process. I would highly recommended this place for your next vehicle purchase.

I requested to get information in regards to a Jeep, I sent in information about my trade in, including my VIN# and then 3 days past and I never heard anything back...the salesperson said he would be "running the numbers". When the sales person did get back with me he told me he was off on one day and someone else bought the vehicle.... Frustrating to think I was in discussions only to find out...someone else jumped me because my sales person was off.

I had to canel my appointment. Dealers were great. I will contact them again at a later date.

Very good service.

By enlarging the (mostly good looking photos) pictures I saw rips and tears in the interior and bad scratches in the paint along with dents that were unacceptable. I won't shop there.

Got an automatic reply then nothing

Dealer responded to my request for more information within 30 minutes. Incredible! Brad has followed up with answers to my questions and been great to deal with.

very enjoyable people to work with would highly recommend them to all my friends and family.

It was great experience. The vehicle was more than I expected. The sales person was very personal and professional. And also they got me financing that I didn't think I could get. I would highly recommend them to my friends. I'm very satisfied.

Good experience they just did not have in stock the auto we were looking for.

Responded fast.....car had just sold!!

Great before purchase terrible after purchase, never answers back like the only reason was to sell a car and it's done.

drove 6 hours to visit dealership. Was given a warm and friendly welcome. Dealership had inspected truck and cleared it for sale. I had requested a Toyota dealership do a pre purchase inspection at my expense. The dealership complied with my request. After the inspection, too many faults were discovered, therefore, I declined the deal. They were most helpful in all aspects of the entire experience. The low rating is due to their lack of an accurate description of vehicle condition, some, of which, were hauntingly obvious.

Excellent! So service oriented, no pressure, family owned. Best car buying experience we ever had.

Great Experience

Dealership was nice and responded to our requests promptly. The vehicle we went to see was rougher than expected but everyone was courteous when we visited.

Not what I wanted but very willing to work with a customer

It was a great experience! Everyone was courteous, friendly, and respectful.

Everything I had hoped for and I am not easy to please

Just wanted to comment on how helpful and courteous Brian is with good info on each vehicle we looked at and drove. Even the finance department was awesome really unusual lol. My wife and I would return we drove about 120 miles and was well worth it. THANKS BRIAN !!!

Great experience but just didn't like the cars I test drove. They were exactly as described and they are a very honest family run business

A little slow at first but did come through with detail needed. Good pricing on the vehicle I was considering.

Great customer service! The lady called and offered to walk around the car and tell me of any dents/scratches she might see.

No pressure, friendly easy going. Best car buying experience I've had.

I'm never in the mood to have someone trying to get me to spend $40,000 following and pressuring me all around something I don't want. I was blessed by meeting with Brad and his team. They worked with me at my pace for five days straight before I bought my two cars. Yes two. I liked and trusted them so well I got my wife a birthday present too.

Got back with me quickly on all my questions. Very friendly and helpful.

Dealer Jeff King was very helpful. He had his mechanic perform as last minute check of the vehicle I was planning to buy. When it was discovered it had a cracked cyclinder he immediately called me and informed me he would not sell me the vehicle and took it off the market. He even followed up with emails later to make sure I had found a vehcicle elsewhere. I would buy from him anytime!

Great people to work with. The service was exceptional.

very good they take care

Quick response

They've kept in touch, though not in an irritating way. I was well treated during a visit, and they took my negative decision well.

Follow-up was through e-mails and phone calls. I didn't drive to test drive the car.

I purchased a2007 Taurus 072414

Responded with an email immediately.

Tino Stowers did a great job! No pressure. Very helpful.

Good

I will always shop there.

Excellent customer service.

Just like any other dealership trying to screw whoever they can with the trade in.

Just had phone convo. Didn't go see them though, bought a car already. Nice lady

Great experience shopping and buying there. Will come again.