Toyota of Woodbridge

Thank you for the review. It's important for us to provide accurate and timely information to all our customers, so I'm disappointed to learn of the situation you've described here. Your feedback is appreciated and I will make sure it gets addressed with the appropriate members of our team. If you'd still like our assistance or have any additional concerns you'd like to discuss, please feel free to contact me directly at your earliest convenience. Respectfully, David Slebodnick - General Manager - 7034941800

Thank you for the review! We hope you won't hesitate to reach out if our Toyota Woodbridge team can be of service again in the future!

We're glad to hear it, David! Thank you for choosing Toyota Woodbridge!

We're happy to hear Carlos & Edward provided you with a five-star experience, Enrique! Thanks so much for your business, from all of us here at Toyota Woodbridge!

Thank you for sharing your experience! We hope you won't hesitate to reach out if there's anything else we can do for you! - The Toyota Woodbridge Team

Hi Justin, We understand your frustration that you were unable to get a last-minute appointment recently. We encourage you to reach out to discuss your needs and to find a resolution with us. Thank you, David Slebodnick - General Manager - 7034941800

Thank you so much for your kind words and five-star rating! We look forward to seeing you again! - Toyota Woodbridge

Thank you for the great review of Toyota Woodbridge, Kai! We hope we can be of service to you again in the future!

Thank you for your kind words! - Toyota Woodbridge

We appreciate the great review, Evans! We look forward to meeting your needs again in the future. - Toyota Woodbridge

We regret any miscommunication or inconvenience you encountered during your visit. It's important to us that our customers have a positive and transparent experience, so we would like the opportunity to discuss this further with you. Please reach out at your earliest convenience so we can address this issue together. Thank you, David Slebodnick - General Manager - 7034941800

Thank you for sharing your review! -Toyota of Woodbridge

Thank you for the review - it is much appreciated by all of us here at Toyota of Woodbridge and we hope we can be of service to you again in the future!

Thanks for the kind review! Tony & the team hope you won't hesitate to reach out if we can be of service again in the future! - Toyota of Woodbridge

Thank you for your review, Fran! Let us know how we can help in the future! -Toyota of Woodbridge

Thank you for the review - it is much appreciated by Nadir & the rest of the team here at Toyota of Woodbridge!

Thank you for your awesome review! -Toyota of Woodbridge

Thank you for your honest feedback! We look forward to seeing you next time! -Toyota of Woodbridge

Thank you for the five-star rating - it is much appreciated by all of us here at Toyota of Woodbridge!

Thank you for sharing your review! We look forward to seeing you next time at Toyota of Woodbridge!

Thank you for the kind review - Mayur will be so happy to hear it! Your business is much appreciated by all of us here at Toyota of Woodbridge and we hope to see you again next time. Take care!

We regret to hear about this situation and appreciate you bringing it to our attention. We never intend to upset you and want to help resolve these concerns. Please reach out at your earliest convenience. Thank you, David Slebodnick - General Manager - 7034941800

Thank you for your review! We're so happy that we earned your review! We look forward to seeing you next time at Toyota of Woodbridge!

Thank you for the five-star review, William! We appreciate the support and hope we can be of service again in the future! - The Toyota of Woodbridge Team

Thank you for taking the time to share your review, Zach! We appreciate you as a customer and if you wish to discuss this further, feel free to reach out. Thanks, David Slebodnick - General Manager - (301) 825-9552

Thank you for the excellent review! Our Toyota of Woodbridge team looks forward to serving you again next time!

Thank you Chris for sharing about your experience! We are sorry that we were not able to come to terms on a new vehicle! Should anything change, please feel free to reach out to us!

Your vehicle was purchased on 3/30/22 you requested to add a cosigner and needed to have contract sent to their location which we did the following day 3/31/22. After several weeks of reaching out to inquire about status of return documents on 4/14/22 we were able to speak. We went over all figures again and revisit all packages purchased. You advised your co-signer was unwilling to sign under the terms. We offered to remove packages, still that option was not changing the decision of your co-signer therefor you agreed to proceed alone. You were notified on 4/15/22 you loan was finalized. This

Your vehicle was purchased on 3/30/22 you requested to add a cosigner and needed to have contract sent to their location which we did the following day 3/31/22. After several weeks of reaching out to inquire about status of return documents on 4/14/22 we were able to speak. We went over all figures again and revisit all packages purchased. You advised your co-signer was unwilling to sign under the terms. We offered to remove packages, still that option was not changing the decision of your co-signer therefor you agreed to proceed alone. You were notified on 4/15/22 you loan was finalized. This delay in contract caused the tag delay which you were notified of as well. For your windshield, the moment the store was made aware of the issue we ordered the new windshield and arranged to have this delivered to the Toyota nearest to you. The sales person as well as I reached out to notify you of this resolution. In addition a message was sent with the address and telephone number to arrange repair date at no cost. Floor mats were also ordered immediately once notified of the issue. The mats were sent via UPS which tracking information was provided to you. We also followed up via message to notify UPS was needing to speak with you to confirm address. We apologize although we met all your requests and resolved in a timely manner keeping you informed throughout each concern you are still dissatisfied.

Thank you ,

Christina Sliger
Finance Director
(703)643-5636
Lustine Toyota Less ...

We are sorry to hear that you were not completely satisfied with your interaction with our dealership. Upon reviewing our records, we are not able to see any inbound text messages that were received other than you requesting us to stop texting you. Congratulations on your purchase and we hope to be able to help in the future.

Amine Rezki
General Manager
703-492-3603
arezki@lustine.com

Thank you for the 5-star rating and feedback! We are happy that we were able to provide you with a great experience.

We really appreciate the 5-star rating! Please be sure to let us know when we can help again in the future.

We are so sorry that we are unable to locate any records of doing business with you. We would appreciate the opportunity to speak with you in regards to your concerns. Please reach out at your earliest convenience!

We truly appreciate your feedback! Please let us know if we can help again in the future!

We really appreciate your feedback and 5-star rating! Let us know if you have any other questions that we can help with!

We appreciate the opportunity to sell you a vehicle. As you are probably aware; there is an inventory shortage across the country, affecting most dealerships. Due to this, all dealerships are advertising vehicles with an adjusted market value. Our pricing is very competitive with those in our market region; not to mention; all of our vehicles come with a lifetime powertrain warranty at no additional cost. The best part about this warranty, is that it travels with you anywhere in the United States and Canada. We wish you the best in looking for a new vehicle as the vehicle.  The new Corolla we

We appreciate the opportunity to sell you a vehicle. As you are probably aware; there is an inventory shortage across the country, affecting most dealerships. Due to this, all dealerships are advertising vehicles with an adjusted market value. Our pricing is very competitive with those in our market region; not to mention; all of our vehicles come with a lifetime powertrain warranty at no additional cost. The best part about this warranty, is that it travels with you anywhere in the United States and Canada. We wish you the best in looking for a new vehicle as the vehicle.  The new Corolla we were working a deal on was already sold but I am sure we can find a close match to it if you are still interested.    Less ...

We are sorry that you feel as though your most recent experience did not meet your expectations. We would be more than happy to speak with you in regards to any questions that you have regarding pricing. Our prices are competitive with other dealers in our market area. Plus all of our vehicles come with a lifetime Powertrain warranty, at no additional cost to you! We hope to be able to help you with your purchase.

Amine Rezki
General Manager
Lustine Toyota
(703) 492-3603
arezki@lustine.com

Enrique Marquez
General Sales Manager
Lustine Toyota
(703) 643-5665
emarquez@lustine.com

We appreciate your feedback Kelly! We can understand that you are still n the research stage of the purchasing process. Please reach out when you are ready to make your purchase!

Hello,

First of all, I would like to apologize that I was not able to oversee your deal personally when you took the time to drive down from DC and visit our store last Sunday. As a customer experience-driven organization, we are always looking to improve and I appreciate the time you took to provide us with your feedback as well as raise some concerns.

I have reviewed the emails and messages that were exchanged regarding the certified  2020 Yaris. As Jonathan mentioned in his email to you, I did have a conversation with him that Friday regarding the Yaris. I told him that I wanted to

Hello,

First of all, I would like to apologize that I was not able to oversee your deal personally when you took the time to drive down from DC and visit our store last Sunday. As a customer experience-driven organization, we are always looking to improve and I appreciate the time you took to provide us with your feedback as well as raise some concerns.

I have reviewed the emails and messages that were exchanged regarding the certified  2020 Yaris. As Jonathan mentioned in his email to you, I did have a conversation with him that Friday regarding the Yaris. I told him that I wanted to do everything I could to make a deal and I would try and get as close to your number of $15,000 out the door with all DC tax/tags/title/processing fee. Unfortunately, since we are not a DC inspection station, I would not be able to include a DC inspection in that number. As you have quoted in your review; it looks like he mentioned this in an email to you also nothing that your trade would need to be examined as a part of working a deal to get to your desired number.

I also appreciate you taking the time to send us photos of your trade-in vehicle before coming in. Upon reviewing these photos and speaking to Jonathan, it looks like Jonathan mentioned: "examining your trade" in his email so that we could get a better understanding of the extent of the damage to the passenger side quarter panel. While Jonathan is certainly enthusiastic to work to get you the best deal possible, we were unable to commit to a $15,000 number without having had the opportunity to inspect the trade-in. If you are still in the market for this certified Yaris, I will be more than happy to accept your number of $15,000 out the door with DC tax/tags/processing fee including your trade-in. Unfortunately, I will not be able to include the DC inspection cost in this deal since we are not a DC inspection station. I would also be willing to send Jonathan to your residence in DC to pick up the Corolla trade-in and deliver the 2020 Yaris as a courtesy.

You had also mentioned concerns regarding our coronavirus precautions in your review. Of course, the safety of everyone at our locations is our top priority, and we take any concerns like yours very seriously. Upon reading your concerns, I immediately went into our camera system and accessed the footage from the day of your visit. After looking through footage from both the upper and lower showrooms, I was not able to spot any of our employees without a mask on. We appreciate your concern and will continue to enhance and enforce our many safety measures (mask-wearing included) to ensure the well being of everyone at our locations.

I again apologize that I was not there to oversee your deal in person and I regret that this misunderstanding occurred. I would like to again express my gratitude for you taking your time to provide your sincere feedback.

Thank you for your time and have a great day.  

Nino Sita
Vice President
jsita@lustine.com Less ...

Thank you for sharing your experience with us! We cannot wait to help again in the future!

Thanks Tiffany for the 5-star rating! We are so happy to know that we took great care of you!

Amine Rezki
General Manager
Lustine Toyota
(703) 492-3603
arezki@lustine.com

Thank you for taking the time to share about your recent experience with our dealership. We are sorry that we were not able to get you approved at a payment that you wanted. We work hard to assist all of our customers with making the second biggest purchase of their life. Unfortunately, there are times where things are out of our control. Such as credit scores, APR rates, and so on. We would be more than happy to speak with you in regards to any questions that you may have.

Amine Rezki
General Manager
Lustine Toyota
(703) 492-3603
arezki@lustine.com

Enrique Marquez
General Sales M

Thank you for taking the time to share about your recent experience with our dealership. We are sorry that we were not able to get you approved at a payment that you wanted. We work hard to assist all of our customers with making the second biggest purchase of their life. Unfortunately, there are times where things are out of our control. Such as credit scores, APR rates, and so on. We would be more than happy to speak with you in regards to any questions that you may have.

Amine Rezki
General Manager
Lustine Toyota
(703) 492-3603
arezki@lustine.com

Enrique Marquez
General Sales Manager
Lustine Toyota
(703) 643-5665
emarquez@lustine.com
Less ...

Thank you for the 5-Star review

Thank you for the review!

Thank you for the 5-Star review! Glad to hear that we gave you great service in a timely manner!

Glad to hear and thank you for the review!

Grey,
My name is Jeff McCallum and I do want to make you aware that I have gladly taken the opportunity to be the New General Manager of Lustine Toyota to make sure that situations like this never happen again. Customer satisfaction is my number one, no questions asked! First, I would like to start by apologizing for the experience that you had here at our store. I am truly sorry for the aggravation that we have caused you with the misrepresentation of the Rav4 you drove to see and sorry for all of the inconvenience we've caused. I am aware that this situation took place months ago, but again

Grey,
My name is Jeff McCallum and I do want to make you aware that I have gladly taken the opportunity to be the New General Manager of Lustine Toyota to make sure that situations like this never happen again. Customer satisfaction is my number one, no questions asked! First, I would like to start by apologizing for the experience that you had here at our store. I am truly sorry for the aggravation that we have caused you with the misrepresentation of the Rav4 you drove to see and sorry for all of the inconvenience we've caused. I am aware that this situation took place months ago, but again I wanted to express my sincere apology to you. If there is anything in the future that I can personally do, please feel free to reach out me directly. My direct number is 703-643-5110 and email is jmccallum@lustine.com. Thank you for taking the time to read this, please accept my apology on behalf of the new Lustine Toyota.   
V/R
JM Less ...

Thank you for the 5-Star review!

Thank you for the kind words and the 5-Star review!

Thank you for the 5-Star review!

Thank you for taking the time to let us know about your recent experience. We hope that we can better meet your needs in the future. Let us know how we can help.

Thank you for the kind words and how we did answering your questions. Glad to hear the great recommendation!

Thank you for the kind words and the 5-Star review!

Kristen,
First I would like to start by apologizing for the experience that you had here at our store. I am truly sorry for the aggravation that we have caused you and your family and sorry for all of the inconvenience we've caused you. My name is Jeff McCallum and I do want to make you aware that I have been granted the opportunity as the New General Manager of Lustine Toyota to make sure that situations like this never happen again. Customer satisfaction is my number one focus! I am aware that this situation happened over a year ago but again I wanted to express my sincere apology to you.

Kristen,
First I would like to start by apologizing for the experience that you had here at our store. I am truly sorry for the aggravation that we have caused you and your family and sorry for all of the inconvenience we've caused you. My name is Jeff McCallum and I do want to make you aware that I have been granted the opportunity as the New General Manager of Lustine Toyota to make sure that situations like this never happen again. Customer satisfaction is my number one focus! I am aware that this situation happened over a year ago but again I wanted to express my sincere apology to you. If there is anything in the future that I can personally do, please feel free to reach out me directly. My direct number is 703-643-5110 and email is jmccallum@lustine.com. Thank you for taking the time to read this, please accept my apology on behalf of the new Lustine Toyota.
V/R
Jeff-    Less ...

Hi Joedie,

Please feel free to email me directly with any questions that we did not answer bforster@lustine.com
I look forward to assisting any way possible

Thank you,

Brian Forster
Pre Owned Sales Director
Lustine Toyota
703-492-3632