Lupient Buick GMC

Sara and Jeloni provided the professional courtesy of reaching out to me and providing the necessary information!

Well we initially had a great experience over the phone and thru emails about purchasing this truck .. we went thru all the details filled out the paperwork we were approved from our lender and were going to put 7,000 down and test drive Tomm for purchase.. but the vehicle was sold from underneath us .. I do not recommend this dealership.

Jeloni did an amazing job at answering each and every question I had very throughout. I felt welcome after he greeted me upon arrival. He had the car ready to go for a test drive! Just a lot of effort put into the business.

They were willing to work with me on the pricing

Truck was in for some body work, so I never was able to see it. Found out from sales it had a dent in the door. Drove by the dealership to find the entire passenger side needed repair, 10k or more in body work. Disappointing experience.

Nice folks

Salesman was nice. When it came to financing was told outside financing is not accepted and they are only using in house financing at this time. GM didn’t want to negotiate what so ever on trade and used the classic “this car won’t be here much longer” as it’s already been at the dealer for 6 weeks with one price drop. Overall not a bad dealer just wasn’t right for me.

Sales person was great

I Purchased this vehicle with ease! Domingo is an amazing rep he was with me from start to finish, He took his time explaining every detail and made sure I understood what is going on. very Jim Lupient is one of the best auto dealers in the State, I will return to them for service and another vehicle

The dealership treated us very well, the price of the vehicle was spot on and everything that was expected was delivered, Domingo is a great sales person.

They were awesome to work with. Very knowledgeable and went way beyond what anyone else would. Let me drive all day and test several vehicles. They even picked me up at my house and delivered me back home. Thanks Jack!!!

Vehicle listed on site not even for sale. Told “CEO” has it and we have not taken down the ad. terrible business. All a scam of the overpriced dealer markup world we are living In

It was a great experience and they really helped me get the truck I wanted!

Nice guys. Great response

It sold. Nicest people they tried to help my clearance came later than the person who got it, Still checking with me

Great experience. Mr. Hudson was very helpful. I brought the car.

Dealer did not want to send pictures and has a first come…. Policy. When advertising on a national site dies to expect potential buyers that are 500 mikes away to look no additional information than 1 picture is not realistic

Very poor, Had a deal on writing on a 2019 vehicle. The next day they uped the by $1500. Finally got them to agree to honor their quote and listing from the day before. When they found out we were paying in full with a check out of savings they said the price was only good if we get a loan through them and could only buy it without the loan for the $1500 more. At the end the sales man Andrew was rude at the end and unprofessional.

Great

Got my cargo van in less than two hours. Awesome. Kudjo.

I have yet to meet them but I am satisfied with the process so far. My trade is high- value in this market, so trade-in offer will determine my final review.

Salesman Chris T is wonderful to work with. Listened to my needs, responsive and knowledgeable. Highly recommend working with Chris here.

Chris was very helpful but I was too slow on the trigger. Thanks

Friendly service and great staff

I purchased the vehicle Communication was good and expedient They arranged delivery No hard sell on extras

Great experience purchasing our new vehicle with a friendly staff!

This dealership is top notch, I bought a Yukon Denali from them. I was able to contact them on Fourth of July weekend and bought the car the Monday after. Car had 94k miles on it and still came with a lifetime power train warranty. I highly recommend them, ask for Brad!

Extremely helpful and responsive. Very professional and courteous.

I decided not to buy anything at this time. Salesperson very nice

It was a pleasant experience, not rushed and easy to get along with during the car buying process. Jeloni was very helpful

Their response met my needs

Was very helpful and I purchased my vehicle from them with ease

Fast friendly response. Very much appreciated.

Great sales people. No pressure

Very professional and helpful.

The dealership was great to work with. They were very low pressure, friendly, and relaxed. It was a great buying experience!

Good

Areia was very nice, she reached out right away in a way that made me feel welcome Thank you for that

They were great! I did follow through with my appointment because I was financially ready. But I plan on calling them when I am...

They responded right away. I ended up getting a truck from a different dealer.

I Went to look at this specific vehicle and had an appointment, when I got there that vehicle had just gone in to detailing (what a coincidence) so they had me test drive a 2019 acadia just to see if I at least like driving acadia's while we wait. That's when the whole lease convo came up. I get it, they are trying to up-sale. A brand new 2019 lease vs a used 2014.... BUT after 2 HOURS, I still hadn't even seen the car I actually went to see originally! At this point I'm just over it! We had already passed the 2 hour mark at this point, I don't even know how I stuck it out for so long. I was finally asked if I wanted to see the 2014?? What?!? The one I came to see over 2 hours ago? ACTUALLY, NO! I don't! At that point, I was so done! I LEFT! I found exactly what I was looking for elsewhere. They didn't try to sell me stuff I didn't go there to see! Thanks Lupient for not showing me the vehicle I wanted, I got the same one somewhere else for less $, less miles & less stress.

Great dealership

There were issues at first with my credit then with the cars starter but Lupient worked with me through it all, they took care of the issues with the car and i managed to leave happily with a 2006 Chrysler 300C. So far the car's treated me great and i appreciate everything the dealership did to help make this happen.

Very responsive! I'm going up shortly for a test drive of the vehicle.

Great service and help.

Promptly responded and answered my questions

Great experience!! Friendly, professional, and low pressure! Thank you Rusty and Dan!! I would definitely recommend this dealership to others!

good, gave me basic info.

Good experience so I bought

Good

We never worked the deal out as I was confused what size V8 it had. The motor was the size I wasn’t looking for but I had a very good overall experience

Responded very quickly to my inquiry

Bought this car.

Salesman setup an appointment with me. I left work early and drove 40 min out of my way, got there and was informed they sold the truck 15 minutes before I got there and he never bothered to call me. Will never go here again!

Friendly, helpful. All went well.

Very nice people and good vibe

Helpful staff... Got back to me right away about the vehicle I was inquiring about , they brought the vehicle right up to the door for the test drive(was very cold out). Dealership was nice and clean was offered coffee, water even hot chocolate for the kids. I would highly recommend buying a car there. Our salesman Austin was great!

Promptly responded.

Very timely response!

very kind and helpful, and gave me a very good price.

jerry did a great job

The staff was helpful however the process took 8 plus hours.

Great all around experience from test driving the truck all I needed to too Finance and selecting the service contract right for my needs.

Great people!!

Was very helpful.

This dealership advertised a lower price on the internet. When I drove 4 hours there to buy the truck, after calling to confirm the price and make an appointment, they raised the price by 3000.00. This dealership did not stand by their prices or advertising.

Bryan was very helpful answered all my questions however the price is over what I have budgeted

Excellent services

If I could give ZERO stars, I would. I was told I must schedule an appoint to view a specific car, and I did so. They say before my appointment they sold “my” car, and did not tell me. Luckily I checked and saw it was not available. They scheduled a second car for me to look at. I left immediately for my 1.5 hr drive to see it, and told them I was on my way and the time it would take to get there. I got a call half way there that they sold that vehicle too, while I was on my way. So disappointed. I’ll never attempt business with them again.

Lupient’s internet sales team contacted me immediately! When I told them that this vehicle wasn’t what I wanted they respectfully thanked me for my inquiry and said if I needed more help to let them know! No pushy sales tactics! I’ll definitely look to them again if I see a vehicle I’m interested in!

Nice folks. But we couldn't reach a deal. Not their fault, though. The numbers couldn't get to where I would have been willing to sign.

Very helpful just a little higher price than what we wanted

So far they are being consistent with communication

Nicole was very short with me on the phone. I’ll have to try another salesman.

Great experience working with Jake!

Great! They contacted me right away, and were very helpful and accommodating.

Slow 2nd response, never got back to me on third response. I finally contacted another salesperson, before I went to look at the car and he told me it was sold

Contacted me right away. Answered questions promptly.

Sent me info I asked for just not quite the vehicle i was looking for

Waste of Time could not show pictures of the Suburban. Called me 8 times wondering if they could help me with a vehicle. after I asked them for pictures of the Suburban they said they would see if they were uploaded. They were not, so then they called me again and again to ask me if they could help me out with a vehicle. Waste of my time. just tell me about the Suburban i was interested in that's all i wanted.

Great

They were very persistent calling me back every day. I communicated I would give them a call a week from then yet they continued to call me daily, sometimes even twice. I felt a bit overwhelmed and decided to take it in another direction.

Very good followup

Friendly and prompt replies to emails regarding requests for more information.

From first contact with tisha via email was on point, the service was all about satisfying me the customer I really appreciated that.

Very attentive.

Bought a car here was told would fix problem after going back 3 different times told me would cost 500 to fix will never do business with them again

Very bad. Very unprofessional,took 5 1/2 hrs to buy the new truck I wanted. Was paying cash and no financing. I will never go back. Sales manager and business manager needs to find another job. Very hurtful for the dealership. Should not take this long.

Called me back quickly

Very pleasant car lot with nice people,

quick reply

Quick response and follow up great

Great service!!!

The car was on the lot and was not cleaned up on the outside at all . It had numerous scratches that had not been repaired. It did not present well and did not give us confidence that this would be a good purchase for us.

Lupient GMC was a pleasure to buy from..

The dealership was in contact with me right away. I had asked a lot of questions up front and discussed the trade before we made the 80 mile trip. When we got to the dealer, the vehicle itself was not in nearly the condition that it was explained to be. We were very disappointed to have made the trip to look at a vehicle in "Pristine" condition, only to find it in what we would call Fair to Good condition. Unfortunately we did not have a good experience with the vehicle, but the salesman did try to find us other vehicles to look at since we had made the trip, but none of them met the criteria we were looking for.

They were very helpful. Did not have the vehicle we needed.

Salesman contacted me and was going to get back to me after the service department went through the truck. Never heard another word. So they can keep their truck.

The store called to see if they could help. They have a great selection. I found a ford at another store. Thanks tony

my daughter bought this car

Great experience.

Dealer was courteous and answered all my questions quickly.

They were all tentative and helped me make the correct decision for myself. Great customer service!

Service has been very good so far. Just waiting to make a final decision.

Omar was easy to talk to. Have no hassle on Anything. Came down 1000$ on vehicle but it just didn't work out for me buying it

Very courtious correspondence but I did not purchase.

very friendly and helpful

Did everything I needed.

Was a great experience from start to finish. I worked with Omar. Contacted him close to 3 weeks earlier regarding a vehicle I wanted to go take a look at. After some some back and forth discussion for 3 weeks I was able to make the trip and get a great deal for a car I never thought I would own! Never liked dealerships because they always gave me that, you can't afford this vibe. Omar was great. I can't speak for the other salesman, but if they are as great as Omar you will be taken care of! Thanks!

Great

Dealer responded right away. Excellent!

Dealership contacted within 24hrs in regards to interested vehicle.

John Mack was so nice! Really wish this had been the car for me. Appreciate how hard he worked for my business and was willing to compromise to give me a great deal. I would love to buy a car from him!

Billie was friendly and although car didn't end up working for us, she got back to us when she said she would.

Quick to respond, however just didn't have the truck we wanted.

Very good experience. No pressure great price.

Overall good experience. Tough negotiator but got a fair deal. Even though the vehicle we bought was not a gmc. Sales person very knowledgeable about what they were selling.

Sales rep Mike Jensen called me immediately and has been available and in contact me with. Very accommodating.

Very sporadic & inconsistent communication They eventually just 'left me hanging' & never finished up trying to make a transaction

Terrible customer service

Somewhat over priced

They called back asap

Very quck

I had a great experience. They were willing to work with me and their customer service was awesome. I would definitely buy from them again.

Very friendly

Omar was great! I had a problem with the car three days after I bought it, however they took the time to figure out the problem and fix it at no charge to me, along with giving me a loaner car (2015 Buick!) while they were working on mine. I will definitely be purchasing another car from them in the future and I would recommend anyone to shop there!

quick and smooth

Very good ,Purchased the FJ

Great customer service! They don't pressure you to buy, I was in and out.

I am so disappointed I tried make appt with dealer. I set insurance appt Tuesday March 10th and buy that Suv on Wednesday march 11 but it sold

Best dealer in mn. Best trade in price on my old car and a great price on my new car. don't waste another weekend car shopping just go to lupient

the rep called me and I told him about my trade in gave him the VIN and he called back and stated he could give me 5500 or so. I stated that is crazy and said no I would go elsewhere and he called back and stated I miss understood and that he would give me 11,500 and I would owe 5,500. I stated I was just offered 15,900 somewhere else.

ok

very nice helpful

Good

Best price and good customer services

Quick response.

hard to deal with, would NOT negotiate at all

Good service. Dan at lupient was courteous and very upfront about the rate. Overall good experience.

good

Lupient employees were wonderful to work with. They treated me with respect and cared that all my questions were answered.

Responded quickly. Very knowledgeable about their vehicles and helpful with evaluation/comparison of vehicles.